26.1 Dev-6

- Further Dashboard Improvements
- Bug Fixes

API/server.js

@@ -0,0 +1,360 @@
+const express = require('express');
+const cors = require('cors');
+const fs = require('fs');
+const os = require('os');
+const yaml = require('js-yaml');
+const YAML = require('yaml'); 
+const db = require('../Structures/Database.js');
+
+class APIServer {
+    constructor(client) {
+        this.client = client;
+        this.app = express();
+
+        try {
+            const apiCfg = yaml.load(fs.readFileSync('./Configs/api.yml', 'utf8')).API;
+            this.config = apiCfg;
+        } catch (e) {
+            console.error('[API] Failed to load api.yml, defaulting to disabled.');
+            this.config = { Enabled: false };
+        }
+
+        if (!this.config.Enabled) return;
+
+        this.app.use(cors());
+        this.app.use(express.json());
+
+        this.app.use((req, res, next) => {
+            const authHeader = req.headers.authorization;
+            if (!authHeader || authHeader !== `Bearer ${this.config.SecretKey}`) {
+                return res.status(401).json({ error: 'Unauthorized. Invalid Secret Key.' });
+            }
+            next();
+        });
+
+        this.setupRoutes();
+    }
+
+    start(port) {
+        const listenPort = port || this.config.Port || 3000;
+        this.app.listen(listenPort, () => {
+            console.log(`[API] Server running on port ${listenPort}`);
+        });
+    }
+
+    setupRoutes() {
+        this.app.get('/api/stats', async (req, res) => {
+            try {
+                if (!this.client.user) {
+                    return res.json({ success: false, error: 'Bot is still starting up.' });
+                }
+
+                let userCount = 0;
+                this.client.guilds.cache.forEach(guild => {
+                    userCount += guild.memberCount;
+                });
+
+                const allTickets = db.getAllTickets() || [];
+                const openTickets = allTickets.filter(t => t.open).length;
+                const closedTickets = allTickets.filter(t => !t.open).length;
+
+                const totalMem = os.totalmem();
+                const freeMem = os.freemem();
+                const usedMem = totalMem - freeMem;
+                const ramPercent = Math.round((usedMem / totalMem) * 100);
+                const cpuLoad = os.loadavg()[0].toFixed(2);
+
+                res.json({
+                    success: true,
+                    data: {
+                        bot: {
+                            username: this.client.user.username,
+                            id: this.client.user.id,
+                            avatar: this.client.user.displayAvatarURL(),
+                            version: require('../package.json').version,
+                            ping: this.client.ws.ping,
+                            uptime: process.uptime(),
+                        },
+                        servers: this.client.guilds.cache.size,
+                        users: userCount,
+                        tickets: {
+                            total: allTickets.length,
+                            open: openTickets,
+                            closed: closedTickets
+                        },
+                        hosting: {
+                            ram_used: (usedMem / 1024 / 1024 / 1024).toFixed(2) + ' GB',
+                            ram_total: (totalMem / 1024 / 1024 / 1024).toFixed(2) + ' GB',
+                            ram_percent: ramPercent,
+                            cpu_load: cpuLoad,
+                            uptime: Math.floor(os.uptime() / 86400) + ' Days'
+                        }
+                    }
+                });
+            } catch (err) {
+                console.error('[API] Error fetching stats:', err);
+                res.status(500).json({ success: false, error: 'Internal Server Error' });
+            }
+        });
+
+        this.app.get('/api/configs/:file', (req, res) => {
+            const validFiles = ['supportbot', 'ticket-panel', 'commands', 'messages', 'supportbot-ai'];
+            const file = req.params.file;
+            if (!validFiles.includes(file)) return res.status(400).json({ success: false, error: 'Invalid file' });
+            try {
+                const configData = fs.readFileSync(`./Configs/${file}.yml`, 'utf8');
+                res.json({ success: true, data: configData });
+            } catch (err) {
+                res.status(500).json({ success: false, error: 'Failed to read config' });
+            }
+        });
+
+        this.app.put('/api/configs/raw', (req, res) => {
+            const validFiles = ['supportbot', 'ticket-panel', 'commands', 'messages', 'supportbot-ai'];
+            const file = req.body.filename;
+            const content = req.body.content;
+            if (!validFiles.includes(file)) return res.status(400).json({ success: false, error: 'Invalid file' });
+            try {
+                fs.writeFileSync(`./Configs/${file}.yml`, content);
+                res.json({ success: true });
+            } catch (err) {
+                res.status(500).json({ success: false, error: 'Failed to write config' });
+            }
+        });
+
+        this.app.get('/api/configs/json/:file', (req, res) => {
+            const validFiles = ['supportbot', 'ticket-panel', 'commands', 'messages', 'supportbot-ai'];
+            const file = req.params.file;
+            if (!validFiles.includes(file)) return res.status(400).json({ success: false, error: 'Invalid file' });
+            try {
+                const configData = yaml.load(fs.readFileSync(`./Configs/${file}.yml`, 'utf8'));
+                res.json({ success: true, data: configData });
+            } catch (err) {
+                res.status(500).json({ success: false, error: 'Failed to parse config' });
+            }
+        });
+
+        this.app.post('/api/configs/update-fields/multi', (req, res) => {
+            const updates = req.body;
+            if (!updates || typeof updates !== 'object') return res.status(400).json({ success: false, error: 'Invalid updates' });
+            try {
+                for (const [keyPath, value] of Object.entries(updates)) {
+                    const [fileName, path] = keyPath.split(':');
+                    const fileContent = fs.readFileSync(`./Configs/${fileName}.yml`, 'utf8');
+                    const doc = YAML.parseDocument(fileContent);
+                    const keys = path.split('.');
+                    doc.setIn(keys, value);
+                    fs.writeFileSync(`./Configs/${fileName}.yml`, doc.toString());
+                }
+                res.json({ success: true });
+            } catch (err) {
+                console.error('[API] Update failed:', err);
+                res.status(500).json({ success: false, error: err.message });
+            }
+        });
+
+        this.app.post('/api/addons/install', async (req, res) => {
+            const { url, filename } = req.body;
+            if (!url || !filename) return res.status(400).json({ success: false, error: 'Missing url or filename' });
+
+            try {
+                const axios = require('axios');
+                const response = await axios({
+                    method: 'get',
+                    url: url,
+                    responseType: 'stream'
+                });
+
+                // Ensure Addons directory exists
+                if (!fs.existsSync('./Addons')) {
+                    fs.mkdirSync('./Addons');
+                }
+
+                const writer = fs.createWriteStream(`./Addons/${filename}`);
+                response.data.pipe(writer);
+
+                writer.on('finish', () => {
+                    res.json({ success: true, message: `Addon ${filename} installed successfully.` });
+                });
+
+                writer.on('error', (err) => {
+                    console.error('[API] Download failed:', err);
+                    res.status(500).json({ success: false, error: 'Failed to write addon file' });
+                });
+
+            } catch (err) {
+                console.error('[API] Addon install failed:', err);
+                res.status(500).json({ success: false, error: 'Failed to download addon' });
+            }
+        });
+
+        this.app.post('/api/addons/push', (req, res) => {
+            const { filename, content } = req.body;
+            if (!filename || !content) return res.status(400).json({ success: false, error: 'Missing filename or content' });
+            
+            const sanitizedFilename = filename.replace(/[^a-z0-9_.-]/gi, '_');
+            
+            try {
+                if (!fs.existsSync('./Addons')) {
+                    fs.mkdirSync('./Addons');
+                }
+                fs.writeFileSync(`./Addons/${sanitizedFilename}`, content);
+                res.json({ success: true, message: `Addon ${sanitizedFilename} deployed successfully.` });
+            } catch (err) {
+                console.error('[API] Push failed:', err);
+                res.status(500).json({ success: false, error: 'Failed to write addon file' });
+            }
+        });
+
+        // --- Nexus Updater API ---
+        this.app.post('/api/system/update', async (req, res) => {
+            const { url, version } = req.body;
+            if (!url) return res.status(400).json({ success: false, error: 'Missing update URL' });
+
+            try {
+                const axios = require('axios');
+                const { execSync } = require('child_process');
+                const path = require('path');
+
+                console.log(`[Updater] Starting update to ${version || 'latest'}...`);
+
+                // 1. Download
+                const tempZip = `./update_${Date.now()}.zip`;
+                const response = await axios({ method: 'get', url: url, responseType: 'stream' });
+                const writer = fs.createWriteStream(tempZip);
+                response.data.pipe(writer);
+
+                await new Promise((resolve, reject) => {
+                    writer.on('finish', resolve);
+                    writer.on('error', reject);
+                });
+
+                // 2. Extract to temp dir
+                const tempDir = `./temp_update_${Date.now()}`;
+                if (!fs.existsSync(tempDir)) fs.mkdirSync(tempDir);
+
+                const isWindows = process.platform === 'win32';
+                try {
+                    if (isWindows) {
+                        execSync(`powershell -Command "Expand-Archive -Path '${tempZip}' -DestinationPath '${tempDir}' -Force"`);
+                    } else {
+                        execSync(`unzip -o "${tempZip}" -d "${tempDir}"`);
+                    }
+                } catch (e) {
+                    throw new Error(`Extraction failed. Ensure ${isWindows ? 'PowerShell' : 'unzip'} is installed. ${e.message}`);
+                }
+
+                // Identify inner directory (sometimes zips contain a root folder)
+                let sourcePath = tempDir;
+                const items = fs.readdirSync(tempDir);
+                if (items.length === 1 && fs.statSync(path.join(tempDir, items[0])).isDirectory()) {
+                    sourcePath = path.join(tempDir, items[0]);
+                }
+
+                // 3. Smart Config Merge
+                const configFiles = ['supportbot', 'commands', 'messages', 'ticket-panel', 'supportbot-ai'];
+                configFiles.forEach(cf => {
+                    const currentPath = `./Configs/${cf}.yml`;
+                    const newPath = path.join(sourcePath, 'Configs', `${cf}.yml`);
+
+                    if (fs.existsSync(currentPath) && fs.existsSync(newPath)) {
+                        const currentCfg = yaml.load(fs.readFileSync(currentPath, 'utf8'));
+                        const newCfg = yaml.load(fs.readFileSync(newPath, 'utf8'));
+
+                        const merge = (target, source) => {
+                            for (const key of Object.keys(source)) {
+                                if (source[key] instanceof Object && !Array.isArray(source[key]) && target[key]) {
+                                    merge(target[key], source[key]);
+                                } else if (target[key] === undefined) {
+                                    target[key] = source[key];
+                                    console.log(`[Updater] Added missing key: ${key} to ${cf}.yml`);
+                                }
+                            }
+                        };
+                        merge(currentCfg, newCfg);
+                        fs.writeFileSync(currentPath, YAML.stringify(currentCfg));
+                    }
+                });
+
+                // 4. Overwrite Core Folders
+                const coreFolders = ['API', 'Commands', 'Events', 'Structures'];
+                coreFolders.forEach(folder => {
+                    const src = path.join(sourcePath, folder);
+                    if (fs.existsSync(src)) {
+                        if (isWindows) {
+                            execSync(`xcopy "${src}" ".\\${folder}" /E /I /Y`);
+                        } else {
+                            execSync(`cp -R "${src}/"* "./${folder}/"`);
+                        }
+                    }
+                });
+
+                // 5. Update package.json (version only)
+                const newPkgPath = path.join(sourcePath, 'package.json');
+                if (fs.existsSync(newPkgPath)) {
+                    const currentPkg = JSON.parse(fs.readFileSync('./package.json', 'utf8'));
+                    const newPkg = JSON.parse(fs.readFileSync(newPkgPath, 'utf8'));
+                    currentPkg.version = newPkg.version;
+                    fs.writeFileSync('./package.json', JSON.stringify(currentPkg, null, 2));
+                }
+
+                fs.unlinkSync(tempZip);
+                if (isWindows) {
+                    execSync(`rmdir /s /q "${tempDir}"`);
+                } else {
+                    execSync(`rm -rf "${tempDir}"`);
+                }
+
+                res.json({ success: true, message: 'Update installed successfully. Bot is restarting...' });
+                
+                // Reboot
+                setTimeout(() => process.exit(0), 1000);
+
+            } catch (err) {
+                console.error('[Updater] Update failed:', err);
+                res.status(500).json({ success: false, error: err.message });
+            }
+        });
+
+        // --- Transcript API ---
+        this.app.get('/api/system/transcripts', (req, res) => {
+            const transcriptDir = './Data/Transcripts';
+            try {
+                if (!fs.existsSync(transcriptDir)) {
+                    return res.json({ success: true, data: [] });
+                }
+                const files = fs.readdirSync(transcriptDir);
+                const transcripts = files
+                    .filter(f => f.endsWith('-transcript.html'))
+                    .map(f => {
+                        const stats = fs.statSync(`${transcriptDir}/${f}`);
+                        return {
+                            id: f.replace('-transcript.html', ''),
+                            filename: f,
+                            createdAt: stats.mtime
+                        };
+                    })
+                    .sort((a, b) => b.createdAt - a.createdAt);
+                res.json({ success: true, data: transcripts });
+            } catch (err) {
+                res.status(500).json({ success: false, error: 'Failed to list transcripts' });
+            }
+        });
+
+        this.app.get('/api/system/transcripts/:id', (req, res) => {
+            const id = req.params.id.replace(/[^0-9]/g, ''); // Sanitize ID
+            const filePath = `./Data/Transcripts/${id}-transcript.html`;
+            try {
+                if (!fs.existsSync(filePath)) {
+                    return res.status(404).json({ success: false, error: 'Transcript not found' });
+                }
+                const content = fs.readFileSync(filePath, 'utf8');
+                res.json({ success: true, data: content });
+            } catch (err) {
+                res.status(500).json({ success: false, error: 'Failed to read transcript' });
+            }
+        });
+    }
+}
+
+module.exports = APIServer;

CODE_OF_CONDUCT.md

@@ -1,128 +0,0 @@
-# Contributor Covenant Code of Conduct
-
-## Our Pledge
-
-We as members, contributors, and leaders pledge to make participation in our
-community a harassment-free experience for everyone, regardless of age, body
-size, visible or invisible disability, ethnicity, sex characteristics, gender
-identity and expression, level of experience, education, socio-economic status,
-nationality, personal appearance, race, religion, or sexual identity
-and orientation.
-
-We pledge to act and interact in ways that contribute to an open, welcoming,
-diverse, inclusive, and healthy community.
-
-## Our Standards
-
-Examples of behavior that contributes to a positive environment for our
-community include:
-
-* Demonstrating empathy and kindness toward other people
-* Being respectful of differing opinions, viewpoints, and experiences
-* Giving and gracefully accepting constructive feedback
-* Accepting responsibility and apologizing to those affected by our mistakes,
-  and learning from the experience
-* Focusing on what is best not just for us as individuals, but for the
-  overall community
-
-Examples of unacceptable behavior include:
-
-* The use of sexualized language or imagery, and sexual attention or
-  advances of any kind
-* Trolling, insulting or derogatory comments, and personal or political attacks
-* Public or private harassment
-* Publishing others' private information, such as a physical or email
-  address, without their explicit permission
-* Other conduct which could reasonably be considered inappropriate in a
-  professional setting
-
-## Enforcement Responsibilities
-
-Community leaders are responsible for clarifying and enforcing our standards of
-acceptable behavior and will take appropriate and fair corrective action in
-response to any behavior that they deem inappropriate, threatening, offensive,
-or harmful.
-
-Community leaders have the right and responsibility to remove, edit, or reject
-comments, commits, code, wiki edits, issues, and other contributions that are
-not aligned to this Code of Conduct, and will communicate reasons for moderation
-decisions when appropriate.
-
-## Scope
-
-This Code of Conduct applies within all community spaces, and also applies when
-an individual is officially representing the community in public spaces.
-Examples of representing our community include using an official e-mail address,
-posting via an official social media account, or acting as an appointed
-representative at an online or offline event.
-
-## Enforcement
-
-Instances of abusive, harassing, or otherwise unacceptable behavior may be
-reported to the community leaders responsible for enforcement at
-our discord.
-All complaints will be reviewed and investigated promptly and fairly.
-
-All community leaders are obligated to respect the privacy and security of the
-reporter of any incident.
-
-## Enforcement Guidelines
-
-Community leaders will follow these Community Impact Guidelines in determining
-the consequences for any action they deem in violation of this Code of Conduct:
-
-### 1. Correction
-
-**Community Impact**: Use of inappropriate language or other behavior deemed
-unprofessional or unwelcome in the community.
-
-**Consequence**: A private, written warning from community leaders, providing
-clarity around the nature of the violation and an explanation of why the
-behavior was inappropriate. A public apology may be requested.
-
-### 2. Warning
-
-**Community Impact**: A violation through a single incident or series
-of actions.
-
-**Consequence**: A warning with consequences for continued behavior. No
-interaction with the people involved, including unsolicited interaction with
-those enforcing the Code of Conduct, for a specified period of time. This
-includes avoiding interactions in community spaces as well as external channels
-like social media. Violating these terms may lead to a temporary or
-permanent ban.
-
-### 3. Temporary Ban
-
-**Community Impact**: A serious violation of community standards, including
-sustained inappropriate behavior.
-
-**Consequence**: A temporary ban from any sort of interaction or public
-communication with the community for a specified period of time. No public or
-private interaction with the people involved, including unsolicited interaction
-with those enforcing the Code of Conduct, is allowed during this period.
-Violating these terms may lead to a permanent ban.
-
-### 4. Permanent Ban
-
-**Community Impact**: Demonstrating a pattern of violation of community
-standards, including sustained inappropriate behavior,  harassment of an
-individual, or aggression toward or disparagement of classes of individuals.
-
-**Consequence**: A permanent ban from any sort of public interaction within
-the community.
-
-## Attribution
-
-This Code of Conduct is adapted from the [Contributor Covenant][homepage],
-version 2.0, available at
-https://www.contributor-covenant.org/version/2/0/code_of_conduct.html.
-
-Community Impact Guidelines were inspired by [Mozilla's code of conduct
-enforcement ladder](https://github.com/mozilla/diversity).
-
-[homepage]: https://www.contributor-covenant.org
-
-For answers to common questions about this code of conduct, see the FAQ at
-https://www.contributor-covenant.org/faq. Translations are available at
-https://www.contributor-covenant.org/translations.

CONTRIBUTING.md

@@ -1,92 +0,0 @@
-# Contributing
-
-When contributing to this repository, please first discuss the change you wish to make via issue,
-email, or any other method with the owners of this repository before making a change. 
-
-Please note we have a code of conduct, please follow it in all your interactions with the project.
-
-## Pull Request Process
-
-1. Ensure any install or build dependencies are removed before the end of the layer when doing a 
-   build.
-2. Update the README.md with details of changes to the interface, this includes new environment 
-   variables, exposed ports, useful file locations and container parameters.
-3. Increase the version numbers in any examples files and the README.md to the new version that this
-   Pull Request would represent. The versioning scheme we use is [SemVer](http://semver.org/).
-4. You may merge the Pull Request in once you have the sign-off of two other developers, or if you 
-   do not have permission to do that, you may request the second reviewer to merge it for you.
-
-## Code of Conduct
-
-### Our Pledge
-
-In the interest of fostering an open and welcoming environment, we as
-contributors and maintainers pledge to making participation in our project and
-our community a harassment-free experience for everyone, regardless of age, body
-size, disability, ethnicity, gender identity and expression, level of experience,
-nationality, personal appearance, race, religion, or sexual identity and
-orientation.
-
-### Our Standards
-
-Examples of behavior that contributes to creating a positive environment
-include:
-
-* Using welcoming and inclusive language
-* Being respectful of differing viewpoints and experiences
-* Gracefully accepting constructive criticism
-* Focusing on what is best for the community
-* Showing empathy towards other community members
-
-Examples of unacceptable behavior by participants include:
-
-* The use of sexualized language or imagery and unwelcome sexual attention or
-advances
-* Trolling, insulting/derogatory comments, and personal or political attacks
-* Public or private harassment
-* Publishing others' private information, such as a physical or electronic
-  address, without explicit permission
-* Other conduct which could reasonably be considered inappropriate in a
-  professional setting
-
-### Our Responsibilities
-
-Project maintainers are responsible for clarifying the standards of acceptable
-behavior and are expected to take appropriate and fair corrective action in
-response to any instances of unacceptable behavior.
-
-Project maintainers have the right and responsibility to remove, edit, or
-reject comments, commits, code, wiki edits, issues, and other contributions
-that are not aligned to this Code of Conduct, or to ban temporarily or
-permanently any contributor for other behaviors that they deem inappropriate,
-threatening, offensive, or harmful.
-
-### Scope
-
-This Code of Conduct applies both within project spaces and in public spaces
-when an individual is representing the project or its community. Examples of
-representing a project or community include using an official project e-mail
-address, posting via an official social media account, or acting as an appointed
-representative at an online or offline event. Representation of a project may be
-further defined and clarified by project maintainers.
-
-### Enforcement
-
-Instances of abusive, harassing, or otherwise unacceptable behavior may be
-reported by contacting the project team at [INSERT EMAIL ADDRESS]. All
-complaints will be reviewed and investigated and will result in a response that
-is deemed necessary and appropriate to the circumstances. The project team is
-obligated to maintain confidentiality with regard to the reporter of an incident.
-Further details of specific enforcement policies may be posted separately.
-
-Project maintainers who do not follow or enforce the Code of Conduct in good
-faith may face temporary or permanent repercussions as determined by other
-members of the project's leadership.
-
-### Attribution
-
-This Code of Conduct is adapted from the [Contributor Covenant][homepage], version 1.4,
-available at [http://contributor-covenant.org/version/1/4][version]
-
-[homepage]: http://contributor-covenant.org
-[version]: http://contributor-covenant.org/version/1/4/

Commands/General/ai.js

@@ -0,0 +1,122 @@
+// SupportBot | Emerald Services
+// AI Command (Consolidated)
+
+const fs = require("fs");
+const { ApplicationCommandOptionType, ApplicationCommandType, EmbedBuilder, MessageFlags } = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const supportbotai = yaml.load(fs.readFileSync("./Configs/supportbot-ai.yml", "utf8"));
+
+const Command = require("../../Structures/Command.js");
+const AIDatabase = require("../../Structures/AIDatabase.js");
+
+module.exports = new Command({
+  name: cmdconfig.AI?.Command || "ai",
+  description: cmdconfig.AI?.Description || "Manage SupportBot AI settings and memory.",
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: cmdconfig.AI?.Train?.Command || "train",
+      description: cmdconfig.AI?.Train?.Description || "Train the AI by adding knowledge to its database.",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "content",
+          description: "The text/knowledge you want the bot to learn",
+          type: ApplicationCommandOptionType.String,
+          required: true,
+        },
+      ],
+    },
+    {
+      name: cmdconfig.AI?.Knowledge?.Command || "knowledge",
+      description: cmdconfig.AI?.Knowledge?.Description || "Manage the AI knowledge base.",
+      type: ApplicationCommandOptionType.SubcommandGroup,
+      options: [
+        {
+          name: cmdconfig.AI?.Knowledge?.Clear?.Command || "clear",
+          description: cmdconfig.AI?.Knowledge?.Clear?.Description || "Clear all trained knowledge from the AI.",
+          type: ApplicationCommandOptionType.Subcommand,
+        },
+      ],
+    },
+    {
+      name: cmdconfig.AI?.Memory?.Command || "memory",
+      description: cmdconfig.AI?.Memory?.Description || "Manage the AI conversational memory.",
+      type: ApplicationCommandOptionType.SubcommandGroup,
+      options: [
+        {
+          name: cmdconfig.AI?.Memory?.Clear?.Command || "clear",
+          description: cmdconfig.AI?.Memory?.Clear?.Description || "Clear recent conversation memory for this channel.",
+          type: ApplicationCommandOptionType.Subcommand,
+        },
+      ],
+    },
+  ],
+  permissions: cmdconfig.AI?.Permission || ["Administrator"],
+
+  async run(interaction) {
+    if (!supportbotai.Enabled) {
+      return interaction.reply({
+        content: "SupportBot AI is currently disabled.",
+        flags: MessageFlags.Ephemeral,
+      });
+    }
+
+    const subcommandGroup = interaction.options.getSubcommandGroup(false);
+    const subcommand = interaction.options.getSubcommand(false);
+
+    try {
+      if (subcommand === "train" || subcommand === cmdconfig.AI?.Train?.Command) {
+        const content = interaction.options.getString("content");
+
+        AIDatabase.addKnowledge({
+          sourceType: "user_command",
+          sourceName: interaction.user.tag,
+          title: "Trained Knowledge",
+          content: content,
+        });
+
+        const SuccessEmbed = new EmbedBuilder()
+          .setDescription(`✅ **Knowledge Added!**\n\nThe AI has learned the following information:\n\`\`\`${content}\`\`\``)
+          .setColor(supportbot.Embed.Colours.Success);
+
+        return interaction.reply({ embeds: [SuccessEmbed], flags: MessageFlags.Ephemeral });
+      }
+
+      if (subcommandGroup === (cmdconfig.AI?.Knowledge?.Command || "knowledge")) {
+        if (subcommand === (cmdconfig.AI?.Knowledge?.Clear?.Command || "clear")) {
+          AIDatabase.clearKnowledge();
+
+          const SuccessEmbed = new EmbedBuilder()
+            .setDescription(`✅ **Knowledge Cleared!**\n\nAll manually trained knowledge has been wiped from the database.`)
+            .setColor(supportbot.Embed.Colours.Success);
+
+          return interaction.reply({ embeds: [SuccessEmbed], flags: MessageFlags.Ephemeral });
+        }
+      }
+
+      if (subcommandGroup === (cmdconfig.AI?.Memory?.Command || "memory")) {
+        if (subcommand === (cmdconfig.AI?.Memory?.Clear?.Command || "clear")) {
+          AIDatabase.clearConversations(interaction.channel.id);
+
+          const SuccessEmbed = new EmbedBuilder()
+            .setDescription(`✅ **Memory Cleared!**\n\nThe AI's recent conversation memory in this channel has been wiped. It will no longer remember previous messages sent here.`)
+            .setColor(supportbot.Embed.Colours.Success);
+
+          return interaction.reply({ embeds: [SuccessEmbed], flags: MessageFlags.Ephemeral });
+        }
+      }
+
+    } catch (error) {
+      console.error("AI Command Error:", error);
+      const ErrorEmbed = new EmbedBuilder()
+        .setDescription(`❌ **Error:** Failed to process the AI command.`)
+        .setColor(supportbot.Embed.Colours.Error);
+
+      return interaction.reply({ embeds: [ErrorEmbed], flags: MessageFlags.Ephemeral });
+    }
+  },
+});

Commands/General/help.js

@@ -5,7 +5,7 @@ const yaml = require("js-yaml");
 const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
 const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
 
-const Command = require("../Structures/Command.js");
+const Command = require("../../Structures/Command.js");
 
 module.exports = new Command({
   name: cmdconfig.Help.Command,
@@ -55,7 +55,7 @@ module.exports = new Command({
     });
 
     interaction.reply({
-      ephemeral: true,
+      flags: Discord.MessageFlags.Ephemeral,
       embeds: [HelpEmbed1],
     });
   },

Commands/General/info.js

@@ -18,7 +18,7 @@ const msgconfig = yaml.load(
   fs.readFileSync("./Configs/messages.yml", "utf8")
 );
 
-const Command = require("../Structures/Command.js");
+const Command = require("../../Structures/Command.js");
 
 module.exports = new Command({
   name: cmdconfig.Info.Command,

Commands/General/ping.js

@@ -10,7 +10,7 @@ const supportbot = yaml.load(
 );
 const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
 
-const Command = require("../Structures/Command.js");
+const Command = require("../../Structures/Command.js");
 
 module.exports = new Command({
   name: cmdconfig.Ping.Command,

Commands/General/profile.js

@@ -0,0 +1,527 @@
+const {
+  ModalBuilder,
+  TextInputBuilder,
+  TextInputStyle,
+  ApplicationCommandType,
+  ActionRowBuilder,
+  ButtonBuilder,
+  ButtonStyle,
+  ApplicationCommandOptionType,
+  MessageFlags,
+  ContainerBuilder,
+  TextDisplayBuilder,
+  SeparatorBuilder,
+  ThumbnailBuilder,
+  MediaGalleryBuilder,
+  MediaGalleryItemBuilder,
+} = require("discord.js");
+const fs = require("fs");
+const yaml = require("js-yaml");
+const db = require("../../Structures/Database.js");
+const Command = require("../../Structures/Command.js");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const clockedInUsers = new Set();
+
+function safeGetProfile(userId) {
+  try {
+    if (typeof db.getProfile !== "function") {
+      console.error("db.getProfile is not a function");
+      return {
+        bio: "",
+        timezone: "",
+        clockedIn: false,
+      };
+    }
+
+    const profile = db.getProfile(userId);
+
+    return {
+      bio: profile?.bio || "",
+      timezone: profile?.timezone || "",
+      clockedIn: Boolean(profile?.clockedIn),
+    };
+  } catch (error) {
+    console.error("Error getting profile:", error);
+    return {
+      bio: "",
+      timezone: "",
+      clockedIn: false,
+    };
+  }
+}
+
+function safeSetClockedIn(userId, value) {
+  try {
+    if (typeof db.setClockedIn !== "function") {
+      console.error("db.setClockedIn is not a function");
+      return false;
+    }
+
+    db.setClockedIn(userId, value);
+    return true;
+  } catch (error) {
+    console.error("Error setting clocked in status:", error);
+    return false;
+  }
+}
+
+function buildProfileContainer({
+  viewingUser,
+  viewingUserId,
+  bio,
+  timezone,
+  clockedIn,
+  isStaff,
+}) {
+  const container = new ContainerBuilder();
+
+  if (supportbot.Embed?.Colours?.General) {
+    container.setAccentColor(
+      parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+    );
+  }
+
+  const avatarUrl = viewingUser.displayAvatarURL({ size: 128, extension: "png" });
+
+  const gallery = new MediaGalleryBuilder().addItems(
+    new MediaGalleryItemBuilder().setURL(avatarUrl)
+  );
+
+  container.addMediaGalleryComponents(gallery);
+
+  container.addTextDisplayComponents(
+    new TextDisplayBuilder().setContent(`## ${viewingUser.username}'s Profile`)
+  );
+
+  container.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+
+  container.addTextDisplayComponents(
+    new TextDisplayBuilder().setContent(
+      [
+        `**Bio:** ${bio || "No bio set."}`,
+        `**Timezone:** ${timezone || "No timezone set."}`,
+        ...(isStaff
+          ? [`**Clocked In:** ${clockedIn ? "✅ Clocked In" : "❌ Clocked Out"}`]
+          : []),
+      ].join("\n")
+    )
+  );
+
+  return container;
+}
+
+function buildProfileButtons({ isOwnProfile, isStaff, clockedIn }) {
+  const row = new ActionRowBuilder();
+
+  if (isOwnProfile) {
+    row.addComponents(
+      new ButtonBuilder()
+        .setCustomId("editProfile")
+        .setLabel("Edit Profile")
+        .setStyle(ButtonStyle.Secondary),
+    );
+
+    if (isStaff) {
+      row.addComponents(
+        new ButtonBuilder()
+          .setCustomId("clockInOut")
+          .setLabel(clockedIn ? "Clock Out" : "Clock In")
+          .setStyle(ButtonStyle.Secondary),
+      );
+    }
+  }
+
+  if (isStaff && supportbot.Ticket?.ClaimTickets?.Enabled) {
+    row.addComponents(
+      new ButtonBuilder()
+        .setCustomId("viewTicketStats")
+        .setLabel("View Ticket Stats")
+        .setStyle(ButtonStyle.Secondary),
+    );
+  }
+
+  return row.components.length ? [row] : [];
+}
+
+function buildTicketStatsContainer(viewingUserId, ticketsClaimed, ticketsOpen, avgMinutes) {
+  const container = new ContainerBuilder();
+
+  if (supportbot.Embed?.Colours?.General) {
+    container.setAccentColor(
+      parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+    );
+  }
+
+  container.addTextDisplayComponents(
+    new TextDisplayBuilder().setContent(`# ${msgconfig.TicketStats.Title || "Ticket Stats"}`),
+  );
+
+  container.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+
+  container.addTextDisplayComponents(
+    new TextDisplayBuilder().setContent(
+      [
+        `> Ticket stats for <@${viewingUserId}>`,
+        ``,
+        `**${msgconfig.TicketStats.OpenTickets || "Open Tickets"}:** ${ticketsOpen.length}`,
+        `**${msgconfig.TicketStats.TotalTickets || "Total Tickets"}:** ${ticketsClaimed.length}`,
+        `**${msgconfig.TicketStats.ResponseTime || "Average Response Time"}:** ${avgMinutes} minutes`,
+      ].join("\n"),
+    ),
+  );
+
+  return container;
+}
+
+function buildOpenTicketsContainer(ticketsOpen) {
+  const container = new ContainerBuilder();
+
+  if (supportbot.Embed?.Colours?.General) {
+    container.setAccentColor(
+      parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+    );
+  }
+
+  container.addTextDisplayComponents(new TextDisplayBuilder().setContent(`# Active Tickets`));
+
+  container.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+
+  container.addTextDisplayComponents(
+    new TextDisplayBuilder().setContent(
+      ticketsOpen.length ? ticketsOpen.map((t) => `<#${t.id}>`).join("\n") : "No active tickets.",
+    ),
+  );
+
+  return container;
+}
+
+module.exports = new Command({
+  name: cmdconfig.Profile.Command,
+  description: cmdconfig.Profile.Description,
+  type: ApplicationCommandType.ChatInput,
+  permissions: cmdconfig.Profile.Permission,
+  options: [
+    {
+      name: "user",
+      description: "The user to view the profile of",
+      type: ApplicationCommandOptionType.User,
+      required: false,
+    },
+  ],
+
+  async run(interaction) {
+    await interaction.deferReply({ flags: MessageFlags.Ephemeral });
+
+    try {
+      const viewingUser = interaction.options.getUser("user") || interaction.user;
+      const viewingUserId = viewingUser.id;
+      const interactionUserId = interaction.user.id;
+
+      const member = await interaction.guild.members.fetch(viewingUserId);
+      const { getRole } = interaction.client;
+
+      const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+      if (!Staff || !Admin) {
+        return interaction.editReply({
+          content: "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
+        });
+      }
+
+      const isStaff = member.roles.cache.has(Staff.id) || member.roles.cache.has(Admin.id);
+      const isOwnProfile = interactionUserId === viewingUserId;
+
+      if (typeof db.ensureProfile === "function") {
+        db.ensureProfile(viewingUserId);
+      }
+
+      let { bio, timezone, clockedIn } = safeGetProfile(viewingUserId);
+
+      const profileContainer = buildProfileContainer({
+        viewingUser,
+        viewingUserId,
+        bio,
+        timezone,
+        clockedIn,
+        isStaff,
+      });
+
+      const buttonRows = buildProfileButtons({
+        isOwnProfile,
+        isStaff,
+        clockedIn,
+      });
+
+      await interaction.editReply({
+        flags: MessageFlags.IsComponentsV2,
+        components: [profileContainer, ...buttonRows],
+      });
+
+      const filter = (i) =>
+        [
+          "editProfile",
+          "clockInOut",
+          "viewTicketStats",
+          "showOpenTickets",
+          "backToStats",
+          "backToProfile",
+        ].includes(i.customId) && i.user.id === interactionUserId;
+
+      const collector = interaction.channel.createMessageComponentCollector({
+        filter,
+        time: 60000,
+      });
+
+      collector.on("collect", async (i) => {
+        if (i.customId === "editProfile") {
+          const modal = new ModalBuilder()
+            .setCustomId("editProfileModal")
+            .setTitle("Edit Profile")
+            .addComponents(
+              new ActionRowBuilder().addComponents(
+                new TextInputBuilder()
+                  .setCustomId("bio")
+                  .setLabel("Bio")
+                  .setStyle(TextInputStyle.Paragraph)
+                  .setPlaceholder("Enter your bio")
+                  .setValue(String(bio || ""))
+                  .setRequired(false),
+              ),
+              new ActionRowBuilder().addComponents(
+                new TextInputBuilder()
+                  .setCustomId("timezone")
+                  .setLabel("Timezone")
+                  .setStyle(TextInputStyle.Short)
+                  .setPlaceholder("Enter your timezone")
+                  .setValue(String(timezone || ""))
+                  .setRequired(false),
+              ),
+            );
+
+          return i.showModal(modal);
+        }
+
+        if (i.customId === "clockInOut") {
+          const newStatus = !clockedIn;
+          const saved = safeSetClockedIn(viewingUserId, newStatus);
+
+          if (!saved) {
+            return i.reply({
+              content:
+                "Could not update clock in status because the profile database is not available.",
+              flags: MessageFlags.Ephemeral,
+            });
+          }
+
+          clockedIn = newStatus;
+
+          if (newStatus) clockedInUsers.add(viewingUserId);
+          else clockedInUsers.delete(viewingUserId);
+
+          const updatedProfileContainer = buildProfileContainer({
+            viewingUser,
+            viewingUserId,
+            bio,
+            timezone,
+            clockedIn,
+            isStaff,
+          });
+
+          const updatedButtonRows = buildProfileButtons({
+            isOwnProfile,
+            isStaff,
+            clockedIn,
+          });
+
+          await i.update({
+            flags: MessageFlags.IsComponentsV2,
+            components: [updatedProfileContainer, ...updatedButtonRows],
+          });
+
+          return interaction.followUp({
+            content: newStatus
+              ? "You have successfully clocked in."
+              : "You have successfully clocked out.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        if (i.customId === "viewTicketStats") {
+          let TicketData = { tickets: [] };
+
+          try {
+            TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+          } catch (error) {
+            console.error("Error reading TicketData.json:", error);
+          }
+
+          const ticketsClaimed = TicketData.tickets.filter((t) => t.claimedBy === viewingUserId);
+          const ticketsOpen = ticketsClaimed.filter((t) => t.open);
+          const totalTickets = ticketsClaimed.length;
+
+          let totalResponseTime = 0;
+          let responseCount = 0;
+
+          ticketsClaimed.forEach((t) => {
+            if (t.claimedAt && t.createdAt) {
+              totalResponseTime += new Date(t.claimedAt) - new Date(t.createdAt);
+              responseCount++;
+            }
+          });
+
+          const avgMinutes = responseCount
+            ? Math.round(totalResponseTime / responseCount / 60000)
+            : 0;
+
+          const statsContainer = buildTicketStatsContainer(
+            viewingUserId,
+            ticketsClaimed,
+            ticketsOpen,
+            avgMinutes,
+          );
+
+          const statsRow = new ActionRowBuilder().addComponents(
+            new ButtonBuilder()
+              .setCustomId("showOpenTickets")
+              .setLabel("Show Open Tickets")
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId("backToProfile")
+              .setLabel("Back to Profile")
+              .setStyle(ButtonStyle.Secondary),
+          );
+
+          return i.update({
+            flags: MessageFlags.IsComponentsV2,
+            components: [statsContainer, statsRow],
+          });
+        }
+
+        if (i.customId === "showOpenTickets") {
+          let TicketData = { tickets: [] };
+
+          try {
+            TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+          } catch (error) {
+            console.error("Error reading TicketData.json:", error);
+          }
+
+          const ticketsOpen = TicketData.tickets.filter(
+            (t) => t.claimedBy === viewingUserId && t.open,
+          );
+
+          const openContainer = buildOpenTicketsContainer(ticketsOpen);
+
+          const backRow = new ActionRowBuilder().addComponents(
+            new ButtonBuilder()
+              .setCustomId("backToStats")
+              .setLabel("Back to Stats")
+              .setStyle(ButtonStyle.Secondary),
+          );
+
+          return i.update({
+            flags: MessageFlags.IsComponentsV2,
+            components: [openContainer, backRow],
+          });
+        }
+
+        if (i.customId === "backToStats") {
+          let TicketData = { tickets: [] };
+
+          try {
+            TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+          } catch (error) {
+            console.error("Error reading TicketData.json:", error);
+          }
+
+          const ticketsClaimed = TicketData.tickets.filter((t) => t.claimedBy === viewingUserId);
+          const ticketsOpen = ticketsClaimed.filter((t) => t.open);
+
+          let totalResponseTime = 0;
+          let responseCount = 0;
+
+          ticketsClaimed.forEach((t) => {
+            if (t.claimedAt && t.createdAt) {
+              totalResponseTime += new Date(t.claimedAt) - new Date(t.createdAt);
+              responseCount++;
+            }
+          });
+
+          const avgMinutes = responseCount
+            ? Math.round(totalResponseTime / responseCount / 60000)
+            : 0;
+
+          const statsContainer = buildTicketStatsContainer(
+            viewingUserId,
+            ticketsClaimed,
+            ticketsOpen,
+            avgMinutes,
+          );
+
+          const statsRow = new ActionRowBuilder().addComponents(
+            new ButtonBuilder()
+              .setCustomId("showOpenTickets")
+              .setLabel("Show Open Tickets")
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId("backToProfile")
+              .setLabel("Back to Profile")
+              .setStyle(ButtonStyle.Secondary),
+          );
+
+          return i.update({
+            flags: MessageFlags.IsComponentsV2,
+            components: [statsContainer, statsRow],
+          });
+        }
+
+        if (i.customId === "backToProfile") {
+          const updatedProfileContainer = buildProfileContainer({
+            viewingUser,
+            viewingUserId,
+            bio,
+            timezone,
+            clockedIn,
+            isStaff,
+          });
+
+          const updatedButtonRows = buildProfileButtons({
+            isOwnProfile,
+            isStaff,
+            clockedIn,
+          });
+
+          return i.update({
+            flags: MessageFlags.IsComponentsV2,
+            components: [updatedProfileContainer, ...updatedButtonRows],
+          });
+        }
+      });
+    } catch (error) {
+      console.error("Error executing profile command:", error);
+
+      if (interaction.deferred || interaction.replied) {
+        return interaction
+          .editReply({
+            content: "An error occurred while loading the profile.",
+            components: [],
+          })
+          .catch(() => {});
+      }
+
+      return interaction
+        .reply({
+          content: "An error occurred while loading the profile.",
+          flags: MessageFlags.Ephemeral,
+        })
+        .catch(() => {});
+    }
+  },
+});
+
+module.exports.clockedInUsers = clockedInUsers;

Commands/General/translate.js

@@ -0,0 +1,206 @@
+// SupportBot | Emerald Services
+// Translate Command
+
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const { translate } = require("@vitalets/google-translate-api");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Command = require("../../Structures/Command.js");
+
+const LANGUAGES = [
+  { name: "Auto Detect", value: "auto" },
+  { name: "English", value: "en" },
+  { name: "Spanish", value: "es" },
+  { name: "French", value: "fr" },
+  { name: "German", value: "de" },
+  { name: "Italian", value: "it" },
+  { name: "Portuguese", value: "pt" },
+  { name: "Dutch", value: "nl" },
+  { name: "Polish", value: "pl" },
+  { name: "Russian", value: "ru" },
+  { name: "Ukrainian", value: "uk" },
+  { name: "Turkish", value: "tr" },
+  { name: "Arabic", value: "ar" },
+  { name: "Hebrew", value: "he" },
+  { name: "Hindi", value: "hi" },
+  { name: "Japanese", value: "ja" },
+  { name: "Korean", value: "ko" },
+  { name: "Chinese (Simplified)", value: "zh-cn" },
+  { name: "Chinese (Traditional)", value: "zh-tw" },
+  { name: "Thai", value: "th" },
+  { name: "Vietnamese", value: "vi" },
+  { name: "Indonesian", value: "id" },
+  { name: "Greek", value: "el" },
+  { name: "Swedish", value: "sv" },
+  { name: "Romanian", value: "ro" },
+];
+
+function buildContainer(title, lines = [], color = null) {
+  const container = new Discord.ContainerBuilder();
+
+  if (color) {
+    container.setAccentColor(parseInt(color.replace("#", ""), 16));
+  }
+
+  container.addTextDisplayComponents(new Discord.TextDisplayBuilder().setContent(`## ${title}`));
+
+  container.addSeparatorComponents(new Discord.SeparatorBuilder().setDivider(true));
+
+  container.addTextDisplayComponents(new Discord.TextDisplayBuilder().setContent(lines.join("\n")));
+
+  return container;
+}
+
+function trim(text, max = 1800) {
+  if (text.length <= max) return text;
+  return text.substring(0, max) + "...";
+}
+
+module.exports = new Command({
+  name: cmdconfig.Translate.Command,
+  description: cmdconfig.Translate.Description,
+  type: Discord.ApplicationCommandType.ChatInput,
+
+  options: [
+    {
+      type: Discord.ApplicationCommandOptionType.String,
+      name: "from",
+      description: "Language to translate FROM",
+      required: true,
+      choices: LANGUAGES,
+    },
+    {
+      type: Discord.ApplicationCommandOptionType.String,
+      name: "to",
+      description: "Language to translate TO",
+      required: true,
+      choices: LANGUAGES.filter((l) => l.value !== "auto"),
+    },
+    {
+      type: Discord.ApplicationCommandOptionType.String,
+      name: "text",
+      description: "Text to translate",
+      required: true,
+    },
+  ],
+
+  permissions: cmdconfig.Translate.Permission,
+
+  async run(interaction) {
+    const { getRole, getChannel } = interaction.client;
+
+    const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+
+    const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+    if (!Staff || !Admin) {
+      return interaction.reply({
+        content: "Some roles seem to be missing!",
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    if (
+      !interaction.member.roles.cache.has(Staff.id) &&
+      !interaction.member.roles.cache.has(Admin.id)
+    ) {
+      return interaction.reply({
+        flags: Discord.MessageFlags.IsComponentsV2 | Discord.MessageFlags.Ephemeral,
+        components: [
+          buildContainer(
+            "Invalid Permissions",
+            [
+              msgconfig.Error.IncorrectPerms,
+              "",
+              `Required role: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``,
+            ],
+            supportbot.Embed.Colours.Warn,
+          ),
+        ],
+      });
+    }
+
+    await interaction.deferReply({ flags: Discord.MessageFlags.Ephemeral });
+
+    const fromLang = interaction.options.getString("from");
+    const toLang = interaction.options.getString("to");
+    const text = interaction.options.getString("text");
+
+    const translateLog = await getChannel(supportbot.Translate?.TranslateLog, interaction.guild);
+
+    let result;
+
+    try {
+      result = await translate(text, {
+        from: fromLang === "auto" ? undefined : fromLang,
+        to: toLang,
+      });
+    } catch (err) {
+      console.error("Translate error:", err);
+
+      return interaction.editReply({
+        flags: Discord.MessageFlags.IsComponentsV2,
+        components: [
+          buildContainer(
+            "Translation Failed",
+            ["The translation service returned an error."],
+            supportbot.Embed.Colours.Warn,
+          ),
+        ],
+      });
+    }
+
+    const detectedLanguage = result.from?.language?.iso || result.from?.language || "unknown";
+
+    const container = buildContainer(
+      "Translation",
+      [
+        `**Requested By:** <@${interaction.user.id}>`,
+        `**From:** \`${fromLang === "auto" ? detectedLanguage : fromLang}\``,
+        `**To:** \`${toLang}\``,
+        "",
+        "**Original Text**",
+        trim(text),
+        "",
+        "**Translated Text**",
+        trim(result.text),
+      ],
+      supportbot.Embed.Colours.Success,
+    );
+
+    await interaction.editReply({
+      flags: Discord.MessageFlags.IsComponentsV2,
+      components: [container],
+    });
+
+    if (translateLog) {
+      const logContainer = buildContainer(
+        "Translation Log",
+        [
+          `User: <@${interaction.user.id}>`,
+          `Channel: <#${interaction.channel.id}>`,
+          `From: ${fromLang}`,
+          `To: ${toLang}`,
+          "",
+          trim(text),
+          "",
+          trim(result.text),
+        ],
+        supportbot.Embed.Colours.General,
+      );
+
+      translateLog
+        .send({
+          flags: Discord.MessageFlags.IsComponentsV2,
+          components: [logContainer],
+        })
+        .catch(() => {});
+    }
+  },
+});

Commands/Suggestions/suggest.js

@@ -0,0 +1,147 @@
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+const path = require("path");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig  = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig  = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Command = require("../../Structures/Command.js");
+const DB = require("../../Structures/Database.js"); 
+
+module.exports = new Command({
+  name: "suggest",
+  description: cmdconfig.Suggestion?.Description || "Submit a new suggestion",
+  type: Discord.ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "text",
+      description: "Your suggestion text",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: true
+    }
+  ],
+
+  async run(interaction) {
+    const suggestion = interaction.options.getString("text");
+    const mode = supportbot.Suggestions.Mode || "Channel";
+
+    const embed = new Discord.EmbedBuilder()
+      .addFields(
+        { name: "Suggestion", value: suggestion, inline: true },
+        { name: "From", value: `<@${interaction.user.id}>` },
+        { name: `${supportbot.Suggestions.UpvoteEmoji} ${supportbot.Suggestions.UpvoteTitle}`, value: "0", inline: true },
+        { name: `${supportbot.Suggestions.DownvoteEmoji} ${supportbot.Suggestions.DownvoteTitle}`, value: "0", inline: true }
+      )
+      .setThumbnail(interaction.user.displayAvatarURL())
+      .setColor(supportbot.Embed.Colours.General);
+
+    const row = new Discord.ActionRowBuilder().addComponents(
+      new Discord.ButtonBuilder()
+        .setCustomId("upvote")
+        .setEmoji(supportbot.Suggestions.UpvoteEmoji)
+        .setStyle(supportbot.Suggestions.Buttons.Upvote),
+      new Discord.ButtonBuilder()
+        .setCustomId("downvote")
+        .setEmoji(supportbot.Suggestions.DownvoteEmoji)
+        .setStyle(supportbot.Suggestions.Buttons.Downvote),
+      new Discord.ButtonBuilder()
+        .setCustomId("removevote")
+        .setLabel(supportbot.Suggestions.Buttons.RemoveVote_Title)
+        .setStyle(supportbot.Suggestions.Buttons.RemoveVote)
+    );
+
+    if (mode === "Forum") {
+      const forum = await interaction.guild.channels
+        .fetch(supportbot.Suggestions.ForumChannel)
+        .catch(() => null);
+
+      if (!forum || forum.type !== Discord.ChannelType.GuildForum) {
+        return interaction.reply({
+          embeds: [
+            new Discord.EmbedBuilder()
+              .setTitle("⚠ Missing Forum Channel")
+              .setDescription(msgconfig.Error.MissingChannel)
+              .setColor(supportbot.Embed.Colours.Error)
+          ],
+          flags: Discord.MessageFlags.Ephemeral,
+        });
+      }
+
+      const appliedTags = supportbot.Suggestions.Tags?.Created
+        ? [supportbot.Suggestions.Tags.Created]
+        : [];
+
+      const thread = await forum.threads.create({
+        name: suggestion.slice(0, 100),
+        message: {
+          content: "\u200B",          
+          embeds: [embed],
+          components: [row]
+        },
+        appliedTags,
+        autoArchiveDuration: Discord.ThreadAutoArchiveDuration.OneDay,
+        reason: "New Suggestion"
+      });
+
+      embed.setFooter({
+        text: `${supportbot.Embed.Footer} | Suggestion ID: ${thread.id}`,
+        iconURL: interaction.user.displayAvatarURL()
+      });
+      const starter = await thread.fetchStarterMessage();
+      await starter.edit({ embeds: [embed], components: [row] });
+
+      DB.add(thread.id, interaction.user.id, suggestion);
+
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle(msgconfig.Suggestions.Sent_Title)
+            .setDescription(`${msgconfig.Suggestions.Sent}`)
+            .addFields({ name: 'Posted in:', value: `<#${forum.id}>` })
+            .setColor(supportbot.Embed.Colours.Success)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    // ---------- Channel Mode ----------
+    const channel = await interaction.guild.channels
+      .fetch(supportbot.Suggestions.Channel)
+      .catch(() => null);
+
+    if (!channel) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("⚠ Missing Suggestion Channel")
+            .setDescription(msgconfig.Error.MissingChannel)
+            .setColor(supportbot.Embed.Colours.Error)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    const message = await channel.send({ embeds: [embed], components: [row] });
+
+    embed.setFooter({
+      text: `${supportbot.Embed.Footer} | Suggestion ID: ${message.id}`,
+      iconURL: interaction.user.displayAvatarURL()
+    });
+    await message.edit({ embeds: [embed], components: [row] });
+
+    DB.add(message.id, interaction.user.id, suggestion);
+
+    return interaction.reply({
+      embeds: [
+        new Discord.EmbedBuilder()
+          .setTitle(msgconfig.Suggestions.Sent_Title)
+          .setDescription(`${msgconfig.Suggestions.Sent}`)
+          .addFields({ name: 'Posted in:', value: `<#${channel.id}>` })
+          .setColor(supportbot.Embed.Colours.Success)
+      ],
+      flags: Discord.MessageFlags.Ephemeral,
+    });
+  }
+});

Commands/Suggestions/suggestadmin.js

@@ -0,0 +1,183 @@
+const Discord = require("discord.js");
+const fs      = require("fs");
+const yaml    = require("js-yaml");
+
+const supportbot  = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig   = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+const cmdconfig   = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const SuggestionDB = require("../../Structures/Database.js");
+const Command     = require("../../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.SuggestionAdmin.Command,
+  description: cmdconfig.SuggestionAdmin.Description,
+  type: Discord.ApplicationCommandType.ChatInput,
+  permissions: cmdconfig.SuggestionAdmin.Permission,
+  options: [
+    {
+      name: "status",
+      description: "New status",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: true,
+      choices: [
+        { name: "Solved",      value: "Solved" },
+        { name: "Denied",      value: "Denied" },
+        { name: "Considering", value: "Considering" }
+      ]
+    },
+    {
+      name: "id",
+      description: "Message ID (required in Channel mode)",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: false
+    }
+  ],
+
+  async run(interaction) {
+    const status   = interaction.options.getString("status");
+    const idOption = interaction.options.getString("id");
+    const mode     = supportbot.Suggestions.Mode || "Channel";
+
+    const { getRole } = interaction.client;
+    const staffRole = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    const adminRole = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+    if (
+      !interaction.member.roles.cache.has(staffRole?.id) &&
+      !interaction.member.roles.cache.has(adminRole?.id)
+    ) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("Invalid Permissions!")
+            .setDescription(
+              `${msgconfig.Error.IncorrectPerms}\nRequired: ${supportbot.Roles.StaffMember.Staff} or ${supportbot.Roles.StaffMember.Admin}`
+            )
+            .setColor(supportbot.Embed.Colours.Warn)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    if (mode === "Forum") {
+      const thread = interaction.channel;
+      if (!thread.isThread() || thread.parentId !== supportbot.Suggestions.ForumChannel) {
+        return interaction.reply({
+          embeds: [
+            new Discord.EmbedBuilder()
+              .setTitle("Not a Suggestion Thread")
+              .setDescription(msgconfig.Error.MissingChannel)
+              .setColor(supportbot.Embed.Colours.Error)
+          ],
+          flags: Discord.MessageFlags.Ephemeral,
+        });
+      }
+
+      const tagMap = {
+        Solved:      supportbot.Suggestions.Tags.Solved,
+        Denied:      supportbot.Suggestions.Tags.Denied,
+        Considering: supportbot.Suggestions.Tags.Considering
+      };
+      const tagId = tagMap[status];
+      if (!tagId) {
+        return interaction.reply({
+          embeds: [
+            new Discord.EmbedBuilder()
+              .setTitle("Tag Missing")
+              .setDescription("No forum tag configured for this status.")
+              .setColor(supportbot.Embed.Colours.Error)
+          ],
+          flags: Discord.MessageFlags.Ephemeral,
+        });
+      }
+
+      await thread.setAppliedTags([tagId]).catch(() => null);
+      SuggestionDB.setStatus(thread.id, status);
+
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("Suggestion Updated")
+            .setDescription(`Status set to **${status}**.`)
+            .setColor(supportbot.Embed.Colours.Success)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    if (!idOption) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("Message ID Required")
+            .setDescription("Provide the suggestion’s message ID when in Channel mode.")
+            .setColor(supportbot.Embed.Colours.Error)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    const channel = await interaction.guild.channels
+      .fetch(supportbot.Suggestions.Channel)
+      .catch(() => null);
+    if (!channel) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("Missing Suggestion Channel")
+            .setDescription(msgconfig.Error.MissingChannel)
+            .setColor(supportbot.Embed.Colours.Error)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    const targetMsg = await channel.messages.fetch(idOption).catch(() => null);
+    if (!targetMsg) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("Message Not Found")
+            .setDescription("Could not fetch a suggestion with that ID.")
+            .setColor(supportbot.Embed.Colours.Error)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    const oldEmbed = targetMsg.embeds[0];
+    if (!oldEmbed) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("No Embed Found")
+            .setDescription("The target message has no suggestion embed.")
+            .setColor(supportbot.Embed.Colours.Error)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    const colorMap = {
+      Solved:      supportbot.Embed.Colours.Success,
+      Denied:      supportbot.Embed.Colours.Error,
+      Considering: supportbot.Embed.Colours.Warn
+    };
+
+    const newEmbed = Discord.EmbedBuilder.from(oldEmbed)
+      .setColor(colorMap[status])
+      .addFields({ name: "Status", value: status, inline: true });
+
+    await targetMsg.edit({ embeds: [newEmbed], components: targetMsg.components });
+    SuggestionDB.setStatus(idOption, status);
+
+    return interaction.reply({
+      embeds: [
+        new Discord.EmbedBuilder()
+          .setTitle("Suggestion Updated")
+          .setDescription(`Suggestion **${idOption}** marked as **${status}**.`)
+          .setColor(supportbot.Embed.Colours.Success)
+      ],
+      flags: Discord.MessageFlags.Ephemeral,
+    });
+  }
+});

Commands/Tickets/close.js

@@ -0,0 +1,493 @@
+
+
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const db = require("../../Structures/Database.js");
+const TicketManager = require("../../Structures/TicketManager.js");
+const Command = require("../../Structures/Command.js");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+function getDepartmentConfig(departmentKey) {
+  return supportbot.Ticket?.DepartmentSystem?.Departments?.[departmentKey] || null;
+}
+
+function getTicketUserId(ticket) {
+  return ticket?.user || ticket?.user_id || null;
+}
+
+function buildContainer(title, lines = []) {
+  const container = new Discord.ContainerBuilder();
+
+  if (supportbot.Embed?.Colours?.General) {
+    container.setAccentColor(
+      parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+    );
+  }
+
+  container.addTextDisplayComponents(new Discord.TextDisplayBuilder().setContent(`## ${title}`));
+
+  container.addSeparatorComponents(new Discord.SeparatorBuilder().setDivider(true));
+
+  if (lines.length > 0) {
+    container.addTextDisplayComponents(
+      new Discord.TextDisplayBuilder().setContent(lines.join("\n")),
+    );
+  }
+
+  return container;
+}
+
+function buildReviewSummaryContainer(ticket, rating, comment) {
+  const departmentConfig = ticket.department ? getDepartmentConfig(ticket.department) : null;
+  const departmentName = departmentConfig?.Name || ticket.department || null;
+  const departmentEmoji = departmentConfig?.Emoji || "🎫";
+
+  const claimedByEnabled = supportbot.Ticket?.ClaimTickets?.Enabled === true;
+  const claimedBy = claimedByEnabled && ticket.claimedBy ? `<@${ticket.claimedBy}>` : null;
+
+  const ticketUserId = getTicketUserId(ticket);
+  const lines = [
+    `**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedByTitle}** ${ticketUserId ? `<@${ticketUserId}>` : "Unknown User"}`,
+  ];
+
+  if (claimedBy) {
+    lines.unshift(`**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedStaffTitle}** ${claimedBy}`);
+  }
+
+  if (supportbot.Ticket?.DepartmentSystem?.Enabled === true && departmentName) {
+    lines.push(`**Department** ${departmentEmoji} ${departmentName}`);
+  }
+
+  lines.push("");
+  lines.push(`**${msgconfig.ReviewSystem.ReviewEmbed.RatingTitle}**`);
+  lines.push(`${msgconfig.ReviewSystem.ReviewEmbed.ReviewEmoji.repeat(Number(rating))}`);
+  lines.push("");
+  lines.push(`**${msgconfig.ReviewSystem.ReviewEmbed.CommentTitle}**`);
+  lines.push(comment || "No Comment Provided");
+
+  const container = new Discord.ContainerBuilder();
+
+  if (msgconfig.ReviewSystem?.ReviewEmbed?.Color) {
+    container.setAccentColor(
+      parseInt(String(msgconfig.ReviewSystem.ReviewEmbed.Color).replace("#", ""), 16),
+    );
+  } else if (supportbot.Embed?.Colours?.General) {
+    container.setAccentColor(
+      parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+    );
+  }
+
+  container.addTextDisplayComponents(
+    new Discord.TextDisplayBuilder().setContent(`## ${msgconfig.ReviewSystem.ReviewEmbed.Title}`),
+  );
+
+  container.addSeparatorComponents(new Discord.SeparatorBuilder().setDivider(true));
+
+  container.addTextDisplayComponents(new Discord.TextDisplayBuilder().setContent(lines.join("\n")));
+
+  return container;
+}
+
+async function collectReview(interaction, ticket) {
+  const ticketUserId = getTicketUserId(ticket);
+  if (!ticketUserId) return null;
+
+  const ratingContainer = buildContainer(msgconfig.ReviewSystem.Rate.Title, [
+    msgconfig.ReviewSystem.Rate.Description,
+    "",
+  ]);
+
+  const ratingRow = new Discord.ActionRowBuilder().addComponents(
+    new Discord.StringSelectMenuBuilder()
+      .setCustomId(`closeReviewRating:${interaction.id}`)
+      .setPlaceholder("Select a rating")
+      .addOptions([
+        { label: msgconfig.ReviewSystem.Stars.One, value: "1" },
+        { label: msgconfig.ReviewSystem.Stars.Two, value: "2" },
+        { label: msgconfig.ReviewSystem.Stars.Three, value: "3" },
+        { label: msgconfig.ReviewSystem.Stars.Four, value: "4" },
+        { label: msgconfig.ReviewSystem.Stars.Five, value: "5" },
+      ]),
+  );
+
+  ratingContainer.addActionRowComponents(ratingRow);
+
+  const ratingPrompt = await interaction.followUp({
+    flags: Discord.MessageFlags.IsComponentsV2,
+    components: [ratingContainer],
+  });
+
+  let rating = null;
+
+  try {
+    const ratingInteraction = await ratingPrompt.awaitMessageComponent({
+      componentType: Discord.ComponentType.StringSelect,
+      time: 120000,
+      filter: (i) =>
+        i.customId === `closeReviewRating:${interaction.id}` && i.user.id === ticketUserId,
+    });
+
+    rating = ratingInteraction.values[0];
+    await ratingInteraction.deferUpdate().catch(() => {});
+  } catch {
+    return null;
+  }
+
+  const commentContainer = buildContainer(msgconfig.ReviewSystem.Comment.Title, [
+    msgconfig.ReviewSystem.Comment.Description,
+    "",
+  ]);
+
+  const commentRow = new Discord.ActionRowBuilder().addComponents(
+    new Discord.ButtonBuilder()
+      .setCustomId(`closeReviewWrite:${interaction.id}`)
+      .setLabel("Write Comment")
+      .setStyle(Discord.ButtonStyle.Secondary),
+    new Discord.ButtonBuilder()
+      .setCustomId(`closeReviewSkip:${interaction.id}`)
+      .setLabel("Skip Comment")
+      .setStyle(Discord.ButtonStyle.Danger),
+  );
+
+  commentContainer.addActionRowComponents(commentRow);
+
+  const commentPrompt = await interaction.followUp({
+    flags: Discord.MessageFlags.IsComponentsV2,
+    components: [commentContainer],
+  });
+
+  let comment = "No Comment Provided";
+
+  try {
+    const buttonInteraction = await commentPrompt.awaitMessageComponent({
+      componentType: Discord.ComponentType.Button,
+      time: 120000,
+      filter: (i) =>
+        (i.customId === `closeReviewWrite:${interaction.id}` ||
+          i.customId === `closeReviewSkip:${interaction.id}`) &&
+        i.user.id === ticketUserId,
+    });
+
+    if (buttonInteraction.customId === `closeReviewSkip:${interaction.id}`) {
+      await buttonInteraction.deferUpdate().catch(() => {});
+      return { rating, comment };
+    }
+
+    await buttonInteraction
+      .update({
+        flags: Discord.MessageFlags.IsComponentsV2,
+        components: [
+          buildContainer(msgconfig.ReviewSystem.Comment.Title, [
+            `Requested from: <@${ticketUserId}>`,
+            "",
+            "Please send your review comment in the channel now.",
+            "Type `no` to skip.",
+          ]),
+        ],
+      })
+      .catch(() => {});
+
+    const collected = await interaction.channel.awaitMessages({
+      max: 1,
+      time: 120000,
+      filter: (m) => m.author.id === ticketUserId,
+    });
+
+    const message = collected.first();
+
+    if (message) {
+      const rawComment = message.content?.trim();
+      if (rawComment && rawComment.toLowerCase() !== "no") {
+        comment = rawComment;
+      }
+
+      await message.delete().catch(() => {});
+    }
+  } catch {
+    return { rating, comment };
+  }
+
+  return { rating, comment };
+}
+
+function getTranscriptAttachmentFromResult(result) {
+  if (!result) return null;
+
+  if (typeof result === "string") {
+    return result;
+  }
+
+  if (result.filePath) return result.filePath;
+  if (result.attachment) return result.attachment;
+  if (result.path) return result.path;
+
+  return null;
+}
+
+async function maybeDMTranscript(interaction, ticket, transcriptResult) {
+  if (supportbot.Ticket?.UserManagement?.DMTranscript !== true) {
+    return;
+  }
+
+  const ticketUserId = getTicketUserId(ticket);
+  if (!ticketUserId) return;
+
+  const ticketUser = await interaction.client.users.fetch(ticketUserId).catch(() => null);
+
+  if (!ticketUser) return;
+
+  const attachmentPath = getTranscriptAttachmentFromResult(transcriptResult);
+  if (!attachmentPath) return;
+
+  try {
+    await ticketUser.send({
+      content: `Here is a copy of your ticket transcript from \`${interaction.guild.name}\`.`,
+      files: [attachmentPath],
+    });
+  } catch (error) {
+    console.error("Failed to DM transcript to user:", error);
+  }
+}
+
+async function collectCloseConfirmation(interaction, ticket, reason) {
+  const ticketUserId = getTicketUserId(ticket);
+
+  const lines = [
+    "Are you sure you want to close this ticket?",
+    "",
+    `**Ticket:** ${interaction.channel.name}`,
+    `**Reason:** ${reason || "No Reason Provided."}`,
+  ];
+
+  if (ticketUserId) {
+    lines.push(`**Ticket User:** <@${ticketUserId}>`);
+  }
+
+  if (supportbot.Ticket?.ReviewSystem?.Enabled === true) {
+    lines.push("");
+    lines.push("A review will be requested before the ticket is closed.");
+  }
+
+  const confirmContainer = buildContainer("Close Confirmation", lines);
+
+  const confirmRow = new Discord.ActionRowBuilder().addComponents(
+    new Discord.ButtonBuilder()
+      .setCustomId(`confirmClose:${interaction.id}`)
+      .setLabel("Confirm Close")
+      .setStyle(Discord.ButtonStyle.Danger),
+    new Discord.ButtonBuilder()
+      .setCustomId(`cancelClose:${interaction.id}`)
+      .setLabel("Cancel")
+      .setStyle(Discord.ButtonStyle.Secondary),
+  );
+
+  confirmContainer.addActionRowComponents(confirmRow);
+
+  const confirmMessage = await interaction.editReply({
+    flags: Discord.MessageFlags.IsComponentsV2,
+    components: [confirmContainer],
+  });
+
+  try {
+    const buttonInteraction = await confirmMessage.awaitMessageComponent({
+      componentType: Discord.ComponentType.Button,
+      time: 120000,
+      filter: (i) =>
+        (i.customId === `confirmClose:${interaction.id}` ||
+          i.customId === `cancelClose:${interaction.id}`) &&
+        i.user.id === interaction.user.id,
+    });
+
+    if (buttonInteraction.customId === `cancelClose:${interaction.id}`) {
+      await buttonInteraction
+        .update({
+          flags: Discord.MessageFlags.IsComponentsV2,
+          components: [
+            buildContainer("Close Cancelled", ["The ticket close process has been cancelled."]),
+          ],
+        })
+        .catch(() => {});
+
+      return false;
+    }
+
+    await buttonInteraction.deferUpdate().catch(() => {});
+    return true;
+  } catch {
+    await interaction
+      .editReply({
+        flags: Discord.MessageFlags.IsComponentsV2,
+        components: [buildContainer("Close Cancelled", ["The close confirmation timed out."])],
+      })
+      .catch(() => {});
+
+    return false;
+  }
+}
+
+async function postReview(interaction, ticket, reviewData) {
+  const { getChannel } = interaction.client;
+  const reviewChannel = await getChannel(supportbot.Ticket.ReviewSystem.Channel, interaction.guild);
+
+  if (!reviewChannel || !reviewData) return;
+
+  const reviewContainer = buildReviewSummaryContainer(
+    ticket,
+    reviewData.rating,
+    reviewData.comment,
+  );
+
+  await reviewChannel
+    .send({
+      flags: Discord.MessageFlags.IsComponentsV2,
+      components: [reviewContainer],
+    })
+    .catch(() => {});
+}
+
+async function handleCloseTicket(interaction, reason, ticket) {
+  try {
+    if (typeof db.updateTicketStatus === "function") {
+      db.updateTicketStatus(interaction.channel.id, "closed");
+    }
+
+    const transcriptResult = await TicketManager.createTranscript(interaction, ticket, reason);
+
+    await maybeDMTranscript(interaction, ticket, transcriptResult);
+
+    await interaction
+      .editReply({
+        flags: Discord.MessageFlags.IsComponentsV2,
+        components: [
+          buildContainer("Ticket Closed", [
+            `**Ticket:** ${interaction.channel.name}`,
+            `**Closed By:** <@${interaction.user.id}>`,
+            `**Reason:** ${reason || "No Reason Provided."}`,
+          ]),
+        ],
+      })
+      .catch(() => {});
+
+    await interaction.channel.delete().catch(() => {});
+  } catch (err) {
+    console.error("Error handling ticket close:", err);
+
+    if (interaction.deferred || interaction.replied) {
+      await interaction
+        .editReply({
+          content: "An error occurred while closing the ticket.",
+          components: [],
+        })
+        .catch(() => {});
+      return;
+    }
+
+    await interaction
+      .reply({
+        content: "An error occurred while closing the ticket.",
+        flags: Discord.MessageFlags.Ephemeral,
+      })
+      .catch(() => {});
+  }
+}
+
+module.exports = new Command({
+  name: cmdconfig.CloseTicket.Command,
+  description: cmdconfig.CloseTicket.Description,
+  type: Discord.ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "reason",
+      description: "Ticket Close Reason",
+      type: Discord.ApplicationCommandOptionType.String,
+    },
+  ],
+  permissions: cmdconfig.CloseTicket.Permission,
+
+  async run(interaction) {
+    const { getRole } = interaction.client;
+
+    if (supportbot.Ticket.Close.StaffOnly) {
+      const SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+      if (!SupportStaff || !Admin) {
+        return interaction.reply({
+          content: "Some roles seem to be missing! Please check for errors when starting the bot.",
+          flags: Discord.MessageFlags.Ephemeral,
+        });
+      }
+
+      if (
+        !interaction.member.roles.cache.has(SupportStaff.id) &&
+        !interaction.member.roles.cache.has(Admin.id)
+      ) {
+        return interaction.reply({
+          flags: Discord.MessageFlags.IsComponentsV2 | Discord.MessageFlags.Ephemeral,
+          components: [
+            buildContainer("Invalid Permissions!", [
+              msgconfig.Error.IncorrectPerms,
+              "",
+              `Role Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``,
+            ]),
+          ],
+        });
+      }
+    }
+
+    const isThread = interaction.channel.type === Discord.ChannelType.PrivateThread;
+
+    if (
+      (supportbot.Ticket.TicketType === "threads" && !isThread) ||
+      (supportbot.Ticket.TicketType === "channels" &&
+        interaction.channel.type !== Discord.ChannelType.GuildText)
+    ) {
+      return interaction.reply({
+        flags: Discord.MessageFlags.IsComponentsV2 | Discord.MessageFlags.Ephemeral,
+        components: [
+          buildContainer("Invalid Channel!", [
+            `This command can only be used in a ${
+              supportbot.Ticket.TicketType === "threads" ? "ticket thread" : "ticket channel"
+            }.`,
+          ]),
+        ],
+      });
+    }
+
+    await interaction.deferReply({ flags: Discord.MessageFlags.Ephemeral });
+
+    const ticket = db.getTicket(interaction.channel.id);
+
+    if (!ticket) {
+      return interaction.editReply({
+        flags: Discord.MessageFlags.IsComponentsV2,
+        components: [buildContainer("No Ticket Found!", [msgconfig.Error.NoValidTicket])],
+      });
+    }
+
+    const reason = interaction.options?.getString("reason") || "No Reason Provided.";
+
+    const confirmed = await collectCloseConfirmation(interaction, ticket, reason);
+    if (!confirmed) {
+      return;
+    }
+
+    if (supportbot.Ticket?.ReviewSystem?.Enabled === true) {
+      const reviewData = await collectReview(interaction, ticket);
+
+      if (reviewData) {
+        await postReview(interaction, ticket, reviewData);
+      }
+
+      await handleCloseTicket(interaction, reason, ticket);
+      return;
+    }
+
+    await handleCloseTicket(interaction, reason, ticket);
+  },
+});

Commands/Tickets/manageticket.js

@@ -0,0 +1,664 @@
+const fs = require("fs");
+const yaml = require("js-yaml");
+const {
+  EmbedBuilder,
+  ApplicationCommandOptionType,
+  ApplicationCommandType,
+  ChannelType,
+  MessageFlags,
+  ModalBuilder,
+  ActionRowBuilder,
+  TextInputBuilder,
+  TextInputStyle,
+} = require("discord.js");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const TicketManager = require("../../Structures/TicketManager.js");
+const Command = require("../../Structures/Command.js");
+const db = require("../../Structures/Database.js");
+
+function getDepartments() {
+  return supportbot.Ticket?.DepartmentSystem?.Departments || {};
+}
+
+function getPriorities() {
+  return supportbot.Ticket?.PrioritySystem?.Priorities || {};
+}
+
+function prioritiesEnabled() {
+  return (
+    supportbot.Ticket?.TicketType !== "threads" &&
+    supportbot.Ticket?.PrioritySystem?.Enabled === true
+  );
+}
+
+function departmentsEnabled() {
+  return (
+    supportbot.Ticket?.TicketType !== "threads" &&
+    supportbot.Ticket?.DepartmentSystem?.Enabled === true
+  );
+}
+
+function buildTicketChannelName(ticketNumberID, priorityKey, departmentConfig) {
+  const defaultPrefix = supportbot.Ticket?.ChannelPrefix || supportbot.Ticket?.Channel || "ticket-";
+
+  const departmentPrefix = departmentConfig?.ChannelPrefix || defaultPrefix;
+
+  const safePrefix = String(departmentPrefix).trim() || "ticket-";
+  const baseName = `${safePrefix}${ticketNumberID}`;
+
+  if (!prioritiesEnabled() || !priorityKey) {
+    return baseName;
+  }
+
+  return `${baseName}-${String(priorityKey).toLowerCase()}`;
+}
+
+module.exports = new Command({
+  name: cmdconfig.TicketManage?.Command || "ticketmanage",
+  description: cmdconfig.TicketManage?.Description || "Manage tickets",
+  type: ApplicationCommandType.ChatInput,
+  permissions: cmdconfig.TicketManage?.Permission || ["ManageChannels"],
+
+  options: [
+    {
+      name: "transfer",
+      description: "Transfer a ticket to another department",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "department",
+          description: "Department to transfer this ticket to",
+          type: ApplicationCommandOptionType.String,
+          required: true,
+          choices: Object.entries(getDepartments())
+            .slice(0, 25)
+            .map(([key, dept]) => ({
+              name: dept.Name || key,
+              value: key,
+            })),
+        },
+        {
+          name: "priority",
+          description: "Optional new priority",
+          type: ApplicationCommandOptionType.String,
+          required: false,
+          choices: Object.entries(getPriorities())
+            .slice(0, 25)
+            .map(([key, priority]) => ({
+              name: priority.Name || key,
+              value: key,
+            })),
+        },
+      ],
+    },
+    {
+      name: "priority",
+      description: "Change a ticket priority",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "level",
+          description: "New priority level",
+          type: ApplicationCommandOptionType.String,
+          required: true,
+          choices: Object.entries(getPriorities())
+            .slice(0, 25)
+            .map(([key, priority]) => ({
+              name: priority.Name || key,
+              value: key,
+            })),
+        },
+      ],
+    },
+    {
+      name: cmdconfig.TicketManage?.ForceAdd?.Command || "forceadd",
+      description:
+        cmdconfig.TicketManage?.ForceAdd?.Description || "Force add a user to the current ticket",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "user",
+          description: "The user to add",
+          type: ApplicationCommandOptionType.User,
+          required: true,
+        },
+      ],
+    },
+    {
+      name: cmdconfig.TicketManage?.ForceRemove?.Command || "forceremove",
+      description:
+        cmdconfig.TicketManage?.ForceRemove?.Description || "Remove a user from the current ticket",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "user",
+          description: "The user to remove",
+          type: ApplicationCommandOptionType.User,
+          required: true,
+        },
+      ],
+    },
+    {
+      name: cmdconfig.TicketManage?.Rename?.Command || "rename",
+      description: cmdconfig.TicketManage?.Rename?.Description || "Rename the current ticket",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [],
+    },
+    {
+      name: cmdconfig.TicketManage?.Close?.Command || "close",
+      description: cmdconfig.TicketManage?.Close?.Description || "Close the current ticket",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "reason",
+          description: "Reason for closing the ticket",
+          type: ApplicationCommandOptionType.String,
+          required: false,
+        },
+      ],
+    },
+  ],
+
+  async run(interaction) {
+    try {
+      const subcommand = interaction.options.getSubcommand(false);
+      const ticket = db.getTicket(interaction.channel.id);
+
+      if (!ticket) {
+        return interaction.reply({
+          content: "This channel is not a ticket.",
+          flags: MessageFlags.Ephemeral,
+        });
+      }
+
+      const { getRole } = interaction.client;
+
+      let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+      let Moderator = await getRole(supportbot.Roles.StaffMember.Moderator, interaction.guild);
+
+      if (!SupportStaff || !Admin || !Moderator) {
+        const missingRolesEmbed = new EmbedBuilder()
+          .setDescription(msgconfig.Error.InvalidChannel || "Required roles are missing!")
+          .setColor(supportbot.Embed.Colours.Warn);
+
+        return interaction.reply({
+          embeds: [missingRolesEmbed],
+          flags: MessageFlags.Ephemeral,
+        });
+      }
+
+      const NoPerms = new EmbedBuilder()
+        .setDescription(
+          msgconfig.Error.IncorrectPerms || "You do not have the correct permissions!",
+        )
+        .setColor(supportbot.Embed.Colours.Warn);
+
+      if (
+        !interaction.member.roles.cache.has(Admin.id) &&
+        !interaction.member.roles.cache.has(Moderator.id) &&
+        (!supportbot.Roles?.Mod?.AllowSupportStaff || !interaction.member.roles.cache.has(SupportStaff.id))
+      ) {
+        return interaction.reply({
+          embeds: [NoPerms],
+          flags: MessageFlags.Ephemeral,
+        });
+      }
+
+      if (subcommand === "transfer") {
+        if (!departmentsEnabled()) {
+          return interaction.reply({
+            content: "Departments are disabled, or ticket mode is set to threads.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        if (interaction.channel.type !== ChannelType.GuildText) {
+          return interaction.reply({
+            content: "Ticket transfer only works for ticket channels.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        const departmentKey = interaction.options.getString("department");
+        const requestedPriority = interaction.options.getString("priority");
+
+        const departments = getDepartments();
+        const departmentConfig = departments[departmentKey];
+
+        if (!departmentConfig) {
+          return interaction.reply({
+            content: "That department does not exist.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        const targetCategoryId = departmentConfig.Category;
+        const targetRoleId = departmentConfig.Role || null;
+
+        if (!targetCategoryId) {
+          return interaction.reply({
+            content: "That department does not have a category configured.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        const targetCategory = interaction.guild.channels.cache.get(targetCategoryId);
+        if (!targetCategory) {
+          return interaction.reply({
+            content: "The target department category could not be found.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        let finalPriority = ticket.priority || null;
+
+        if (requestedPriority) {
+          finalPriority = requestedPriority;
+        } else if (!finalPriority && departmentConfig.DefaultPriority) {
+          finalPriority = departmentConfig.DefaultPriority;
+        }
+
+        const oldDepartmentKey = ticket.department || null;
+        const oldDepartmentConfig = oldDepartmentKey ? departments[oldDepartmentKey] : null;
+        const oldRoleId = oldDepartmentConfig?.Role || null;
+
+        await interaction.channel.setParent(targetCategory.id);
+
+        if (oldRoleId && oldRoleId !== targetRoleId) {
+          await interaction.channel.permissionOverwrites.delete(oldRoleId).catch(() => { });
+        }
+
+        if (targetRoleId) {
+          await interaction.channel.permissionOverwrites.create(targetRoleId, {
+            ViewChannel: true,
+            SendMessages: true,
+            ReadMessageHistory: true,
+          });
+        }
+
+        if (typeof db.updateTicketDepartment === "function") {
+          db.updateTicketDepartment(interaction.channel.id, departmentKey);
+        }
+
+        if (finalPriority && typeof db.updateTicketPriority === "function") {
+          db.updateTicketPriority(interaction.channel.id, finalPriority);
+        }
+
+        const ticketNumber = ticket.number || interaction.channel.name.replace(/\D/g, "");
+
+        const newChannelName = buildTicketChannelName(
+          ticketNumber,
+          finalPriority,
+          departmentConfig,
+        );
+
+        if (interaction.channel.name !== newChannelName) {
+          await interaction.channel.setName(newChannelName).catch(() => { });
+        }
+
+        const deptEmoji = departmentConfig.Emoji || "🎫";
+        const deptName = departmentConfig.Name || departmentKey;
+
+        let description = `> **Department:** ${deptEmoji} ${deptName}`;
+
+        if (finalPriority && prioritiesEnabled()) {
+          const priorityConfig = getPriorities()[finalPriority];
+          const priorityEmoji = priorityConfig?.Emoji || "🟡";
+          const priorityName = priorityConfig?.Name || finalPriority;
+          description += `\n> **Priority:** ${priorityEmoji} ${priorityName}`;
+        }
+
+        description += `\n> **Transferred By:** <@${interaction.user.id}>`;
+
+        const embed = new EmbedBuilder()
+          .setTitle("Ticket Updated")
+          .setDescription(description)
+          .setColor(supportbot.Embed.Colours.Success);
+
+        return interaction.reply({
+          embeds: [embed],
+        });
+      }
+
+      if (subcommand === "priority") {
+        if (!prioritiesEnabled()) {
+          return interaction.reply({
+            content: "Priority is disabled, or ticket mode is set to threads.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        const level = interaction.options.getString("level");
+        const priorityConfig = getPriorities()[level];
+
+        if (!priorityConfig) {
+          return interaction.reply({
+            content: "That priority does not exist.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        if (typeof db.updateTicketPriority === "function") {
+          db.updateTicketPriority(interaction.channel.id, level);
+        }
+
+        const departments = getDepartments();
+        const departmentConfig = ticket.department ? departments[ticket.department] : null;
+        const ticketNumber = ticket.number || interaction.channel.name.replace(/\D/g, "");
+
+        const newChannelName = buildTicketChannelName(ticketNumber, level, departmentConfig);
+
+        if (interaction.channel.name !== newChannelName) {
+          await interaction.channel.setName(newChannelName).catch(() => { });
+        }
+
+        const priorityEmoji = priorityConfig.Emoji || "🟡";
+        const priorityName = priorityConfig.Name || level;
+
+        const embed = new EmbedBuilder()
+          .setTitle("Ticket Updated")
+          .setDescription(
+            `> **Priority:** ${priorityEmoji} ${priorityName}\n> **Updated By:** <@${interaction.user.id}>`,
+          )
+          .setColor(supportbot.Embed.Colours.Success);
+
+        return interaction.reply({
+          embeds: [embed],
+        });
+      }
+
+      if (subcommand === (cmdconfig.TicketManage?.ForceAdd?.Command || "forceadd")) {
+        const userToAdd = interaction.options.getUser("user");
+        const ticketChannel = interaction.channel;
+
+        if (
+          (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
+          (supportbot.Ticket.TicketType === "channels" &&
+            ticketChannel.type !== ChannelType.GuildText)
+        ) {
+          const onlyInTicket = new EmbedBuilder()
+            .setTitle(msgconfig.ForceAddUser.NotInTicket_Title)
+            .setDescription(msgconfig.ForceAddUser.NotInTicket_Description)
+            .setColor(supportbot.Embed.Colours.Error);
+
+          return interaction.reply({
+            embeds: [onlyInTicket],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        const ticketRow = db.getTicket(ticketChannel.id);
+        if (!ticketRow) {
+          const notFound = new EmbedBuilder()
+            .setTitle(msgconfig.ForceAddUser.NotInTicket_Title)
+            .setDescription(msgconfig.ForceAddUser.NotInTicket_Description)
+            .setColor(supportbot.Embed.Colours.Error);
+
+          return interaction.reply({
+            embeds: [notFound],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        try {
+          if (supportbot.Ticket.TicketType === "threads") {
+            const botMember = await ticketChannel.members
+              .fetch(interaction.client.user.id)
+              .catch(() => null);
+
+            if (!botMember) await ticketChannel.join();
+
+            await new Promise((res) => setTimeout(res, 1000));
+            await ticketChannel.members.add(userToAdd.id);
+          } else {
+            await ticketChannel.permissionOverwrites.create(userToAdd.id, {
+              ViewChannel: true,
+              SendMessages: true,
+              ReadMessageHistory: true,
+            });
+          }
+
+          db.addUserToTicket(ticketChannel.id, userToAdd.id);
+
+          const addedEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.ForceAddUser.Added_Title)
+            .setDescription(
+              msgconfig.ForceAddUser.Added_Description.replace("%username%", userToAdd.username),
+            )
+            .setColor(supportbot.Embed.Colours.Success);
+
+          await interaction.reply({
+            embeds: [addedEmbed],
+            flags: MessageFlags.Ephemeral,
+          });
+
+          if (supportbot.Ticket?.UserManagement?.DMOnAdd !== false) {
+            const addedToTicketEmbed = new EmbedBuilder()
+              .setTitle(msgconfig.ForceAddUser.AddedToTicket_Title)
+              .setDescription(
+                msgconfig.ForceAddUser.AddedToTicket_Description.replace(
+                  "%channel_link%",
+                  `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`,
+                ),
+              )
+              .setColor(supportbot.Embed.Colours.General);
+
+            await userToAdd.send({ embeds: [addedToTicketEmbed] }).catch(() => { });
+          }
+        } catch (err) {
+          console.error("Error adding user to the ticket:", err);
+
+          const errorEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.ForceAddUser.Error_Title)
+            .setDescription(msgconfig.ForceAddUser.Error_Adding)
+            .setColor(supportbot.Embed.Colours.Error);
+
+          await interaction.reply({
+            embeds: [errorEmbed],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        return;
+      }
+
+      if (subcommand === (cmdconfig.TicketManage?.ForceRemove?.Command || "forceremove")) {
+        const userToRemove = interaction.options.getUser("user");
+        const ticketChannel = interaction.channel;
+
+        if (
+          (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
+          (supportbot.Ticket.TicketType === "channels" &&
+            ticketChannel.type !== ChannelType.GuildText)
+        ) {
+          const onlyInTicket = new EmbedBuilder()
+            .setTitle(msgconfig.RemoveUser.NotInTicket_Title)
+            .setDescription(msgconfig.RemoveUser.NotInTicket_Description)
+            .setColor(supportbot.Embed.Colours.Error);
+
+          return interaction.reply({
+            embeds: [onlyInTicket],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        try {
+          if (supportbot.Ticket.TicketType === "threads") {
+            await ticketChannel.members.remove(userToRemove.id);
+          } else {
+            await ticketChannel.permissionOverwrites.delete(userToRemove.id);
+          }
+
+          db.removeUserFromTicket(ticketChannel.id, userToRemove.id);
+
+          const removedEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.RemoveUser.Removed_Title)
+            .setDescription(msgconfig.RemoveUser.Removed_Message)
+            .setColor(supportbot.Embed.Colours.Success);
+
+          await interaction.reply({
+            embeds: [removedEmbed],
+            flags: MessageFlags.Ephemeral,
+          });
+
+          if (supportbot.Ticket?.UserManagement?.DMOnRemove !== false) {
+            const removedFromTicketEmbed = new EmbedBuilder()
+              .setTitle(msgconfig.RemoveUser.RemovedFromTicket_Title)
+              .setDescription(
+                msgconfig.RemoveUser.RemovedFromTicket_Description.replace(
+                  "%channel_link%",
+                  `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`,
+                ),
+              )
+              .setColor(supportbot.Embed.Colours.General);
+
+            await userToRemove.send({ embeds: [removedFromTicketEmbed] }).catch(() => { });
+          }
+        } catch (err) {
+          console.error("Error removing user from the ticket:", err);
+
+          const errorEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.RemoveUser.Error_Title)
+            .setDescription(msgconfig.RemoveUser.Error_Removing)
+            .setColor(supportbot.Embed.Colours.Error);
+
+          await interaction.reply({
+            embeds: [errorEmbed],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        return;
+      }
+
+      if (subcommand === (cmdconfig.TicketManage?.Rename?.Command || "rename")) {
+        const modal = new ModalBuilder()
+          .setCustomId("renameTicketModal")
+          .setTitle("Rename Channel")
+          .addComponents(
+            new ActionRowBuilder().addComponents(
+              new TextInputBuilder()
+                .setCustomId("renameTicket")
+                .setLabel("New Channel Name")
+                .setStyle(TextInputStyle.Short)
+                .setRequired(true),
+            ),
+          );
+
+        return interaction.showModal(modal);
+      }
+
+      if (subcommand === (cmdconfig.TicketManage?.Close?.Command || "close")) {
+        const reason = interaction.options.getString("reason") || "Closed by staff.";
+
+        if (supportbot.Ticket.Close.StaffOnly) {
+          let CloseSupportStaff = await getRole(
+            supportbot.Roles.StaffMember.Staff,
+            interaction.guild,
+          );
+          let CloseAdmin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+          if (!CloseSupportStaff || !CloseAdmin) {
+            return interaction.reply({
+              content:
+                "Some roles seem to be missing! Please check for errors when starting the bot.",
+              flags: MessageFlags.Ephemeral,
+            });
+          }
+
+          const noClosePerms = new EmbedBuilder()
+            .setTitle("Invalid Permissions!")
+            .setDescription(
+              `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``,
+            )
+            .setColor(supportbot.Embed.Colours.Warn);
+
+          if (
+            !interaction.member.roles.cache.has(CloseSupportStaff.id) &&
+            !interaction.member.roles.cache.has(CloseAdmin.id)
+          ) {
+            return interaction.reply({
+              embeds: [noClosePerms],
+              flags: MessageFlags.Ephemeral,
+            });
+          }
+        }
+
+        const isThread = interaction.channel.type === ChannelType.PrivateThread;
+
+        if (
+          (supportbot.Ticket.TicketType === "threads" && !isThread) ||
+          (supportbot.Ticket.TicketType === "channels" &&
+            interaction.channel.type !== ChannelType.GuildText)
+        ) {
+          const notTicketChannel = new EmbedBuilder()
+            .setTitle("Invalid Channel!")
+            .setDescription(
+              `This command can only be used in a ${supportbot.Ticket.TicketType === "threads" ? "ticket thread" : "ticket channel"}.`,
+            )
+            .setColor(supportbot.Embed.Colours.Warn);
+
+          return interaction.reply({
+            embeds: [notTicketChannel],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        await interaction.deferReply({ flags: MessageFlags.Ephemeral });
+
+        const ticketData = db.getTicket(interaction.channel.id);
+
+        if (!ticketData) {
+          const exists = new EmbedBuilder()
+            .setTitle("No Ticket Found!")
+            .setDescription(msgconfig.Error.NoValidTicket)
+            .setColor(supportbot.Embed.Colours.Warn);
+
+          return interaction.followUp({
+            embeds: [exists],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        try {
+          await TicketManager.createTranscript(interaction, ticketData, reason);
+
+          await interaction.followUp({
+            content: "Ticket closed successfully.",
+            flags: MessageFlags.Ephemeral,
+          });
+
+          await interaction.channel.delete().catch(() => { });
+        } catch (err) {
+          console.error("Error closing ticket:", err);
+
+          await interaction.followUp({
+            content: "An error occurred while closing the ticket.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        return;
+      }
+
+      return interaction.reply({
+        content: "Unknown ticket management action.",
+        flags: MessageFlags.Ephemeral,
+      });
+    } catch (error) {
+      console.error("Error in ticket manage command:", error);
+
+      if (!interaction.replied && !interaction.deferred) {
+        return interaction.reply({
+          content: "An error occurred while managing the ticket.",
+          flags: MessageFlags.Ephemeral,
+        });
+      }
+    }
+  },
+});

Commands/Tickets/ticketpanel.js

@@ -0,0 +1,342 @@
+// SupportBot | Emerald Services
+// Ticket Panel Command
+
+const fs = require("fs");
+const {
+  ApplicationCommandType,
+  ActionRowBuilder,
+  ButtonBuilder,
+  ButtonStyle,
+  MessageFlags,
+  ContainerBuilder,
+  TextDisplayBuilder,
+  MediaGalleryBuilder,
+  SeparatorBuilder,
+  SectionBuilder,
+  StringSelectMenuBuilder,
+  ThumbnailBuilder,
+  EmbedBuilder,
+} = require("discord.js");
+const yaml = require("js-yaml");
+
+const panelconfig = yaml.load(fs.readFileSync("./Configs/ticket-panel.yml", "utf8"));
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Command = require("../../Structures/Command.js");
+const db = require("../../Structures/Database.js");
+
+function parseButtonStyle(style) {
+  switch (String(style || "1")) {
+    case "1":
+      return ButtonStyle.Primary;
+    case "2":
+      return ButtonStyle.Secondary;
+    case "3":
+      return ButtonStyle.Danger;
+    case "4":
+      return ButtonStyle.Success;
+    default:
+      return ButtonStyle.Primary;
+  }
+}
+
+function getPanelMessage(key, fallback) {
+  return panelconfig.Messages?.[key] || fallback;
+}
+
+module.exports = new Command({
+  name: cmdconfig.TicketPanel.Command,
+  description: cmdconfig.TicketPanel.Description,
+  type: ApplicationCommandType.ChatInput,
+  options: [],
+  permissions: cmdconfig.TicketPanel.Permission,
+
+  async run(interaction) {
+    if (!panelconfig.Panel) {
+      console.log(
+        "\u001b[31m",
+        `[TICKET PANEL]`,
+        "\u001b[33m",
+        "Ticket Panel is not setup, You can set this in",
+        `\u001b[31m`,
+        "/Configs/ticket-panel.yml",
+        `\n  `,
+      );
+
+      return interaction.reply({
+        content: getPanelMessage(
+          "NotConfigured",
+          "Ticket Panel is not set up. Please configure it in `/Configs/ticket-panel.yml`.",
+        ),
+        flags: MessageFlags.Ephemeral,
+      });
+    }
+
+    const { getChannel } = interaction.client;
+
+    const channel = await getChannel(supportbot.Ticket.TicketHome, interaction.guild);
+
+    if (!channel) {
+      console.log(`[TICKET PANEL] TicketHome channel not found. Please check your config file.`);
+      return interaction.reply({
+        content: getPanelMessage(
+          "InvalidChannel",
+          "TicketHome channel not found. Please check your config file.",
+        ),
+        flags: MessageFlags.Ephemeral,
+      });
+    }
+
+    const panelRow = db.getTicketPanel();
+
+    if (panelRow) {
+      try {
+        const oldMessage = await channel.messages.fetch(panelRow.message_id);
+        if (oldMessage) {
+          await oldMessage.delete().catch(() => { });
+        }
+      } catch (err) {
+        console.log(`[TICKET PANEL] Previous panel message not found, creating a new one.`);
+      }
+    }
+
+    const departmentSystem = supportbot.Ticket?.DepartmentSystem || {};
+    const prioritySystem = supportbot.Ticket?.PrioritySystem || {};
+    const usingThreads = supportbot.Ticket?.TicketType === "threads";
+
+    const departmentsEnabled = departmentSystem.Enabled === true && !usingThreads;
+    const prioritiesEnabled = prioritySystem.Enabled === true && !usingThreads;
+    const departments = departmentSystem.Departments || {};
+
+    if (usingThreads && (departmentSystem.Enabled || prioritySystem.Enabled)) {
+      console.log(
+        "[SupportBot] Departments and Priority are disabled because TicketType is set to 'threads'.",
+      );
+    }
+
+    const departmentOptions = Object.entries(departments)
+      .slice(0, 25)
+      .map(([key, dept]) => ({
+        label: dept.Name || key,
+        description:
+          dept.PanelDescription ||
+          dept.Description ||
+          panelconfig.DepartmentMenu?.DefaultDescription ||
+          `Open a ${String(dept.Name || key).toLowerCase()} ticket`,
+        value: key,
+        emoji:
+          dept.Emoji ||
+          panelconfig.DepartmentMenu?.DefaultEmoji ||
+          panelconfig.Button?.Emoji ||
+          undefined,
+      }));
+
+    const shouldUseDepartments = departmentsEnabled && departmentOptions.length > 0;
+
+    let openerComponent;
+
+    if (shouldUseDepartments) {
+      openerComponent = new StringSelectMenuBuilder()
+        .setCustomId(panelconfig.DepartmentMenu?.CustomId || "ticketdepartmentselect")
+        .setPlaceholder(
+          panelconfig.DepartmentMenu?.Placeholder ||
+          departmentSystem.Placeholder ||
+          panelconfig.Button?.Text ||
+          "Choose a ticket department",
+        )
+        .addOptions(departmentOptions);
+    } else {
+      openerComponent = new ButtonBuilder()
+        .setCustomId(panelconfig.Button?.CustomId || "createticket")
+        .setLabel(panelconfig.Button?.Text || "Create Ticket")
+        .setStyle(parseButtonStyle(panelconfig.Button?.Color));
+
+      if (panelconfig.Button?.Emoji) {
+        openerComponent.setEmoji(panelconfig.Button.Emoji);
+      }
+    }
+
+    const panelContainer = new ContainerBuilder();
+
+    if (panelconfig.Style?.Color) {
+      panelContainer.setAccentColor(parseInt(String(panelconfig.Style.Color).replace("#", ""), 16));
+    }
+
+    const layout = String(panelconfig.Style?.Layout || "3");
+    const showImage = panelconfig.Settings?.Image === true && !!panelconfig.Style?.Image;
+    const showTopTitle = panelconfig.Settings?.TopTitle === true;
+    const showTopDivider = panelconfig.Settings?.TopDivider === true;
+    const showBottomTitle = panelconfig.Settings?.BottomTitle === true;
+    const showBottomDivider = panelconfig.Settings?.BottomDivider === true;
+
+    const panelTitle = new TextDisplayBuilder().setContent(
+      panelconfig.Style?.Title || "## SupportBot Ticket Creation",
+    );
+
+    const rawTitle = (panelconfig.Style?.Title || "SupportBot Ticket Creation").replace(/^#+\s*/, "");
+
+    const panelDesc = new TextDisplayBuilder().setContent(
+      panelconfig.Style?.Description || "Click on the button below to create a support ticket.",
+    );
+
+    if (showTopTitle) {
+      panelContainer.addTextDisplayComponents(panelTitle);
+    }
+
+    if (showTopDivider) {
+      panelContainer.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+    }
+
+    if (layout === "1" || layout === "3") {
+      panelContainer.addTextDisplayComponents(panelDesc);
+    }
+
+    if (showImage && layout === "2") {
+      const panelImage = new MediaGalleryBuilder().addItems([
+        {
+          media: {
+            url: panelconfig.Style.Image,
+          },
+        },
+      ]);
+
+      panelContainer.addMediaGalleryComponents(panelImage);
+    }
+
+    if (layout === "1") {
+      const middleSection = new SectionBuilder().addTextDisplayComponents(panelDesc);
+
+      if (!shouldUseDepartments) {
+        middleSection.setButtonAccessory(openerComponent);
+        panelContainer.addSectionComponents(middleSection);
+      } else {
+        panelContainer.addSectionComponents(middleSection);
+        panelContainer.addActionRowComponents(
+          new ActionRowBuilder().addComponents(openerComponent),
+        );
+      }
+    }
+
+    if (showImage && layout === "3") {
+      const panelImage = new MediaGalleryBuilder().addItems([
+        {
+          media: {
+            url: panelconfig.Style.Image,
+          },
+        },
+      ]);
+
+      panelContainer.addMediaGalleryComponents(panelImage);
+    }
+
+    if (showBottomTitle) {
+      panelContainer.addTextDisplayComponents(panelTitle);
+    }
+
+    if (showBottomDivider) {
+      panelContainer.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+    }
+
+    if (layout === "2") {
+      const middleSection = new SectionBuilder().addTextDisplayComponents(panelDesc);
+
+      if (!shouldUseDepartments) {
+        middleSection.setButtonAccessory(openerComponent);
+        panelContainer.addSectionComponents(middleSection);
+      } else {
+        panelContainer.addSectionComponents(middleSection);
+        panelContainer.addActionRowComponents(
+          new ActionRowBuilder().addComponents(openerComponent),
+        );
+      }
+    }
+
+    if (layout === "3") {
+      panelContainer.addActionRowComponents(new ActionRowBuilder().addComponents(openerComponent));
+    }
+
+    if (layout === "4") {
+      // Create a classic Discord Embed for Layout 4
+      const oldEmbed = new EmbedBuilder()
+        .setTitle(rawTitle)
+        .setDescription(panelconfig.Style?.Description || "Click on the button below to create a support ticket.");
+
+      if (panelconfig.Style?.Color) {
+        oldEmbed.setColor(panelconfig.Style.Color);
+      }
+
+      if (showImage && panelconfig.Style?.Image) {
+        oldEmbed.setThumbnail(panelconfig.Style.Image);
+      }
+
+      try {
+        const message = await channel.send({
+          embeds: [oldEmbed],
+          components: [new ActionRowBuilder().addComponents(openerComponent)],
+        });
+
+        db.saveTicketPanel(message.id, channel.id);
+
+        return interaction.reply({
+          content: shouldUseDepartments
+            ? getPanelMessage(
+              "PanelSentWithDepartments",
+              "Ticket panel message with department selection has been sent!",
+            )
+            : getPanelMessage("PanelSent", "Ticket panel message has been sent!"),
+          flags: MessageFlags.Ephemeral,
+        });
+      } catch (e) {
+        console.log("Error sending message:", e);
+        return interaction.reply({
+          content: getPanelMessage(
+            "SendError",
+            "An error occurred while sending the ticket panel message.",
+          ),
+          flags: MessageFlags.Ephemeral,
+        });
+      }
+    }
+
+    if (showImage && layout === "1") {
+      const panelImage = new MediaGalleryBuilder().addItems([
+        {
+          media: {
+            url: panelconfig.Style.Image,
+          },
+        },
+      ]);
+
+      panelContainer.addMediaGalleryComponents(panelImage);
+    }
+
+    try {
+      const message = await channel.send({
+        flags: MessageFlags.IsComponentsV2,
+        components: [panelContainer],
+      });
+
+      db.saveTicketPanel(message.id, channel.id);
+
+      return interaction.reply({
+        content: shouldUseDepartments
+          ? getPanelMessage(
+            "PanelSentWithDepartments",
+            "Ticket panel message with department selection has been sent!",
+          )
+          : getPanelMessage("PanelSent", "Ticket panel message has been sent!"),
+        flags: MessageFlags.Ephemeral,
+      });
+    } catch (e) {
+      console.log("Error sending message:", e);
+      return interaction.reply({
+        content: getPanelMessage(
+          "SendError",
+          "An error occurred while sending the ticket panel message.",
+        ),
+        flags: MessageFlags.Ephemeral,
+      });
+    }
+  },
+});

Commands/Utils/embed.js

@@ -0,0 +1,468 @@
+const { 
+  ApplicationCommandType, 
+  ApplicationCommandOptionType,
+  ActionRowBuilder, 
+  ButtonBuilder, 
+  EmbedBuilder,
+  StringSelectMenuBuilder,
+  ModalBuilder,
+  TextInputBuilder,
+  TextInputStyle,
+  ButtonStyle,
+  ComponentType,
+  MessageFlags,
+} = require('discord.js');
+const Command = require('../../Structures/Command.js');
+const fs = require('fs');
+const yaml = require('js-yaml');
+
+const supportbot = yaml.load(fs.readFileSync('./Configs/supportbot.yml', 'utf8'));
+const cmdconfig = yaml.load(fs.readFileSync('./Configs/commands.yml', 'utf8'));
+const msgconfig = yaml.load(fs.readFileSync('./Configs/messages.yml', 'utf8'));
+
+function parseColor(color) {
+  if (!color) return 0x5865F2;
+  if (typeof color === 'number') return color;
+  if (typeof color !== 'string') return 0x5865F2;
+  color = color.replace('#', '');
+  if (/^[0-9A-F]{6}$/i.test(color)) {
+    return parseInt(color, 16);
+  }
+  return 0x5865F2;
+}
+
+module.exports = new Command({
+  name: cmdconfig.Embed.Command,
+  description: cmdconfig.Embed.Description,
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: 'channel',
+      description: 'Select channel to send the message',
+      type: ApplicationCommandOptionType.Channel,
+      required: true
+    }
+  ],
+  permissions: cmdconfig.Embed.Permission,
+
+  async run(interaction) {
+    const { getRole } = interaction.client;
+    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+    if (!SupportStaff || !Admin) {
+      return interaction.reply('Some roles seem to be missing!\nPlease check for errors when starting the bot.');
+    }
+
+    if (!interaction.member.roles.cache.has(SupportStaff.id) && 
+        !interaction.member.roles.cache.has(Admin.id)) {
+      const NoPerms = new EmbedBuilder()
+        .setTitle('Invalid Permissions!')
+        .setDescription(`${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``)
+        .setColor(0xFF0000);
+      return interaction.reply({ embeds: [NoPerms], flags: MessageFlags.Ephemeral });
+    }
+
+    const channel = interaction.options.getChannel('channel');
+    
+    const messageData = {
+      type: 'embed',
+      title: 'New Embed',
+      description: 'Click the buttons below to edit this embed',
+      color: 0x5865F2,
+      fields: [],
+      footer: null,
+      thumbnail: null,
+      image: null,
+      timestamp: false
+    };
+
+    function createEmbed() {
+      const embed = new EmbedBuilder()
+        .setTitle(messageData.title)
+        .setDescription(messageData.description)
+        .setColor(messageData.color);
+
+      if (messageData.fields.length > 0) {
+        embed.addFields(messageData.fields);
+      }
+      if (messageData.footer) {
+        embed.setFooter({ text: messageData.footer });
+      }
+      if (messageData.thumbnail) {
+        embed.setThumbnail(messageData.thumbnail);
+      }
+      if (messageData.image) {
+        embed.setImage(messageData.image);
+      }
+      if (messageData.timestamp) {
+        embed.setTimestamp();
+      }
+
+      return embed;
+    }
+
+    const typeRow = new ActionRowBuilder()
+      .addComponents(
+        new StringSelectMenuBuilder()
+          .setCustomId('message_type')
+          .setPlaceholder('Select message type')
+          .addOptions([
+            {
+              label: 'Embed Message',
+              description: 'Send as an embedded message',
+              value: 'embed'
+            },
+            {
+              label: 'Text Message',
+              description: 'Send as a plain text message',
+              value: 'text'
+            }
+          ])
+      );
+
+    function createButtons(messageType) {
+      const buttons = [];
+      
+      if (messageType === 'embed') {
+        const row1 = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('edit_title')
+              .setLabel('Edit Title')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_description')
+              .setLabel('Edit Description')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_color')
+              .setLabel('Edit Color')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('add_field')
+              .setLabel('Add Field')
+              .setStyle(ButtonStyle.Secondary)
+          );
+
+        const row2 = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('edit_footer')
+              .setLabel('Edit Footer')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_image')
+              .setLabel('Add Image')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_thumbnail')
+              .setLabel('Add Thumbnail')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('toggle_timestamp')
+              .setLabel('Toggle Timestamp')
+              .setStyle(ButtonStyle.Secondary)
+          );
+        
+        buttons.push(row1, row2);
+      } else {
+        const textRow = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('edit_description')
+              .setLabel('Edit Text')
+              .setStyle(ButtonStyle.Secondary)
+          );
+        
+        buttons.push(textRow);
+      }
+
+      // Send button always shows
+      const sendRow = new ActionRowBuilder()
+        .addComponents(
+          new ButtonBuilder()
+            .setCustomId('send_message')
+            .setLabel('Send')
+            .setStyle(ButtonStyle.Success)
+        );
+      
+      buttons.push(sendRow);
+      return buttons;
+    }
+
+    async function updatePreview(i) {
+      if (messageData.type === 'embed') {
+        await i.update({
+          content: 'Customize your message:',
+          embeds: [createEmbed()],
+          components: [typeRow, ...createButtons('embed')]
+        });
+      } else {
+        await i.update({
+          content: messageData.description,
+          embeds: [],
+          components: [typeRow, ...createButtons('text')]
+        });
+      }
+    }
+
+    const message = await interaction.reply({
+      content: messageData.type === 'text' ? messageData.description : 'Customize your message:',
+      components: [typeRow, ...createButtons(messageData.type)],
+      embeds: messageData.type === 'embed' ? [createEmbed()] : [],
+      flags: MessageFlags.Ephemeral 
+    });
+
+    const collector = message.createMessageComponentCollector({
+      time: 900000
+    });
+
+    collector.on('collect', async (i) => {
+      if (i.user.id !== interaction.user.id) {
+        return i.reply({ 
+          content: 'You cannot edit this message.', 
+          flags: MessageFlags.Ephemeral  
+        });
+      }
+
+      switch (i.customId) {
+        case 'message_type':
+          messageData.type = i.values[0];
+          await updatePreview(i);
+          break;
+
+        case 'edit_description':
+          const descModal = new ModalBuilder()
+            .setCustomId('desc_modal')
+            .setTitle(messageData.type === 'embed' ? 'Edit Description' : 'Edit Text');
+
+          descModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('desc_input')
+                  .setLabel(messageData.type === 'embed' ? 'Description' : 'Message Text')
+                  .setStyle(TextInputStyle.Paragraph)
+                  .setValue(messageData.description)
+                  .setMaxLength(4000)
+              )
+          );
+
+          await i.showModal(descModal);
+          break;
+
+        case 'edit_title':
+          const titleModal = new ModalBuilder()
+            .setCustomId('title_modal')
+            .setTitle('Edit Title');
+
+          titleModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('title_input')
+                  .setLabel('Title')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.title)
+                  .setMaxLength(256)
+              )
+          );
+
+          await i.showModal(titleModal);
+          break;
+
+        case 'edit_color':
+          const colorModal = new ModalBuilder()
+            .setCustomId('color_modal')
+            .setTitle('Edit Color');
+
+          colorModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('color_input')
+                  .setLabel('Color (HEX)')
+                  .setStyle(TextInputStyle.Short)
+                  .setPlaceholder('#FF0000')
+                  .setMinLength(6)
+                  .setMaxLength(7)
+                  .setValue(messageData.color.toString(16).padStart(6, '0'))
+              )
+          );
+
+          await i.showModal(colorModal);
+          break;
+
+        case 'add_field':
+          const fieldModal = new ModalBuilder()
+            .setCustomId('field_modal')
+            .setTitle('Add Field');
+
+          fieldModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('field_name')
+                  .setLabel('Field Name')
+                  .setStyle(TextInputStyle.Short)
+                  .setMaxLength(256)
+              ),
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('field_value')
+                  .setLabel('Field Value')
+                  .setStyle(TextInputStyle.Paragraph)
+                  .setMaxLength(1024)
+              ),
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('field_inline')
+                  .setLabel('Inline? (true/false)')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue('false')
+                  .setPlaceholder('true or false')
+              )
+          );
+
+          await i.showModal(fieldModal);
+          break;
+
+        case 'edit_footer':
+          const footerModal = new ModalBuilder()
+            .setCustomId('footer_modal')
+            .setTitle('Edit Footer');
+
+          footerModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('footer_input')
+                  .setLabel('Footer Text')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.footer || '')
+                  .setMaxLength(2048)
+              )
+          );
+
+          await i.showModal(footerModal);
+          break;
+
+        case 'edit_image':
+          const imageModal = new ModalBuilder()
+            .setCustomId('image_modal')
+            .setTitle('Add Image');
+
+          imageModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('image_input')
+                  .setLabel('Image URL')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.image || '')
+                  .setPlaceholder('https://example.com/image.png')
+              )
+          );
+
+          await i.showModal(imageModal);
+          break;
+
+        case 'edit_thumbnail':
+          const thumbnailModal = new ModalBuilder()
+            .setCustomId('thumbnail_modal')
+            .setTitle('Add Thumbnail');
+
+          thumbnailModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('thumbnail_input')
+                  .setLabel('Thumbnail URL')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.thumbnail || '')
+                  .setPlaceholder('https://example.com/thumbnail.png')
+              )
+          );
+
+          await i.showModal(thumbnailModal);
+          break;
+
+        case 'toggle_timestamp':
+          messageData.timestamp = !messageData.timestamp;
+          await updatePreview(i);
+          break;
+
+        case 'send_message':
+          try {
+            if (messageData.type === 'embed') {
+              await channel.send({ embeds: [createEmbed()] });
+            } else {
+              await channel.send(messageData.description);
+            }
+            await i.update({ 
+              content: 'Message sent successfully!', 
+              components: [], 
+              embeds: [] 
+            });
+            collector.stop();
+          } catch (error) {
+            await i.reply({ 
+              content: 'Failed to send message. Please check channel permissions.', 
+              flags: MessageFlags.Ephemeral  
+            });
+          }
+          break;
+      }
+    });
+
+    // Handle modal submissions
+    interaction.client.on('interactionCreate', async (modal) => {
+      if (!modal.isModalSubmit()) return;
+      if (modal.user.id !== interaction.user.id) return;
+
+      switch (modal.customId) {
+        case 'title_modal':
+          messageData.title = modal.fields.getTextInputValue('title_input');
+          break;
+        case 'desc_modal':
+          messageData.description = modal.fields.getTextInputValue('desc_input');
+          break;
+        case 'color_modal':
+          messageData.color = parseColor(modal.fields.getTextInputValue('color_input'));
+          break;
+        case 'field_modal':
+          const inlineValue = modal.fields.getTextInputValue('field_inline').toLowerCase();
+          messageData.fields.push({
+            name: modal.fields.getTextInputValue('field_name'),
+            value: modal.fields.getTextInputValue('field_value'),
+            inline: inlineValue === 'true'
+          });
+          break;
+        case 'footer_modal':
+          messageData.footer = modal.fields.getTextInputValue('footer_input');
+          break;
+        case 'image_modal':
+          messageData.image = modal.fields.getTextInputValue('image_input');
+          break;
+        case 'thumbnail_modal':
+          messageData.thumbnail = modal.fields.getTextInputValue('thumbnail_input');
+          break;
+        default:
+          return;
+      }
+
+      await updatePreview(modal);
+    });
+
+    collector.on('end', () => {
+      interaction.editReply({
+        content: 'Message editor timed out.',
+        components: [],
+        embeds: []
+      }).catch(() => {});
+    });
+  }
+});

Commands/Utils/mod.js

@@ -0,0 +1,261 @@
+const fs = require("fs");
+const { ApplicationCommandOptionType, ApplicationCommandType, EmbedBuilder, ActionRowBuilder, ButtonBuilder, ButtonStyle, ComponentType, MessageFlags } = require("discord.js");
+const yaml = require("js-yaml");
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Command = require("../../Structures/Command.js");
+
+// Function to chunk array into smaller arrays
+function chunkArray(arr, size) {
+  const chunks = [];
+  for (let i = 0; i < arr.length; i += size) {
+    chunks.push(arr.slice(i, i + size));
+  }
+  return chunks;
+}
+
+module.exports = new Command({
+  name: cmdconfig.Mod.Command,
+  description: cmdconfig.Mod.Command,
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: cmdconfig.Mod.TicketBlacklist.Command,
+      description: cmdconfig.Mod.TicketBlacklist.Description,
+      type: ApplicationCommandOptionType.SubcommandGroup,
+      options: [
+        {
+          name: cmdconfig.Mod.TicketBlacklist.Add.Command,
+          description: msgconfig.Mod.TicketBlacklist.Add.Description || "Add a user to the ticket blacklist",
+          type: ApplicationCommandOptionType.Subcommand,
+          options: [
+            {
+              name: 'user',
+              description: msgconfig.Mod.TicketBlacklist.Add.UserDescription || "User to blacklist",
+              type: ApplicationCommandOptionType.User,
+              required: true
+            },
+            {
+              name: 'reason', 
+              description: msgconfig.Mod.TicketBlacklist.Add.ReasonDescription || "Reason for blacklisting",
+              type: ApplicationCommandOptionType.String,
+              required: false
+            }
+          ]
+        },
+        {
+          name: cmdconfig.Mod.TicketBlacklist.Remove.Command,
+          description: msgconfig.Mod.TicketBlacklist.Remove.Description || "Remove a user from the ticket blacklist",
+          type: ApplicationCommandOptionType.Subcommand,
+          options: [
+            {
+              name: 'user',
+              description: msgconfig.Mod.TicketBlacklist.Remove.UserDescription || "User to remove from blacklist",
+              type: ApplicationCommandOptionType.User,
+              required: true
+            },
+            {
+              name: 'reason',
+              description: msgconfig.Mod.TicketBlacklist.Remove.ReasonDescription || "Reason for removing from blacklist",
+              type: ApplicationCommandOptionType.String,
+              required: false
+            }
+          ]
+        },
+        {
+          name: "view",
+          description: msgconfig.Mod.TicketBlacklist.View.Description || "View all blacklisted users",
+          type: ApplicationCommandOptionType.Subcommand,
+        }
+      ]
+    }
+  ],
+  permissions: cmdconfig.Mod.Permission,
+
+  async run(interaction) {
+    const { getRole } = interaction.client;
+
+    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+    let Moderator = await getRole(supportbot.Roles.StaffMember.Moderator, interaction.guild);
+
+    if (!SupportStaff || !Admin || !Moderator) {
+      const missingRolesEmbed = new EmbedBuilder()
+        .setDescription(msgconfig.Error.InvalidChannel || "Required roles are missing!")
+        .setColor(supportbot.Embed.Colours.Warn);
+      return interaction.reply({ embeds: [missingRolesEmbed] });
+    }
+
+    const NoPerms = new EmbedBuilder()
+      .setDescription(msgconfig.Error.IncorrectPerms || "You do not have the correct permissions!")
+      .setColor(supportbot.Embed.Colours.Warn);
+
+    if (!interaction.member.roles.cache.has(Admin.id) && !interaction.member.roles.cache.has(Moderator.id) && (!supportbot.Mod.AllowSupportStaff || !interaction.member.roles.cache.has(SupportStaff.id))) {
+      return interaction.reply({ embeds: [NoPerms] });
+    }
+
+    const subcommand = interaction.options.getSubcommand(false);
+    const user = interaction.options.getUser('user');
+    const reason = interaction.options.getString('reason') || "No reason provided"; 
+
+    try {
+      let blacklistedUsers;
+      try {
+        blacklistedUsers = JSON.parse(fs.readFileSync("./Data/BlacklistedUsers.json", "utf8")).blacklistedUsers;
+        if (!Array.isArray(blacklistedUsers)) {
+          blacklistedUsers = [];
+        }
+      } catch (error) {
+        blacklistedUsers = [];
+      }
+
+      if (subcommand === cmdconfig.Mod.TicketBlacklist.Add.Command) {
+        if (blacklistedUsers.includes(user.id)) {
+          const alreadyBlacklistedEmbed = new EmbedBuilder()
+            .setDescription(msgconfig.Mod.TicketBlacklist.Add.AlreadyBlacklisted.replace("{userTag}", user.tag) || ":x: User is already blacklisted.")
+            .setColor(supportbot.Embed.Colours.Warn);
+          return interaction.reply({ embeds: [alreadyBlacklistedEmbed], flags: MessageFlags.Ephemeral  });
+        }
+
+        blacklistedUsers.push(user.id);
+        fs.writeFileSync("./Data/BlacklistedUsers.json", JSON.stringify({ "blacklistedUsers": blacklistedUsers }, null, 4));
+
+        const successEmbed = new EmbedBuilder()
+          .setDescription(msgconfig.Mod.TicketBlacklist.Add.Success.replace("{userTag}", user.tag) || ":white_check_mark: User has been blacklisted.")
+          .setColor(supportbot.Embed.Colours.Success);
+
+        const blacklistChannel = interaction.guild.channels.cache.get(supportbot.Ticket.Log.TicketBlacklistLog);
+        if (blacklistChannel) {
+          const blacklistLogEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.TicketBlacklistLog.Title || "Ticket Blacklist Log")
+            .setColor(msgconfig.TicketBlacklistLog.Colour || supportbot.Embed.Colours.Success)
+            .setFooter({ text: supportbot.Embed.Footer, iconURL: interaction.user.displayAvatarURL() })
+            .setDescription(`> **User:** ${user.tag} (\`${user.id}\`)\n> **Actioned by:** <@${interaction.user.id}>`)
+            .addFields({ name: "Action", value: "\`\`\`Removed from blacklist\`\`\`", inline: false })
+            .addFields({ name: "Reason", value: `\`\`\`${reason}\`\`\``, inline: false });
+
+          blacklistChannel.send({ embeds: [blacklistLogEmbed] });
+        }
+
+        return interaction.reply({
+          embeds: [successEmbed],
+          flags: MessageFlags.Ephemeral  
+        });
+
+      } else if (subcommand === cmdconfig.Mod.TicketBlacklist.Remove.Command) {
+        if (!blacklistedUsers.includes(user.id)) {
+          const notBlacklistedEmbed = new EmbedBuilder()
+            .setDescription(msgconfig.Mod.TicketBlacklist.Remove.NotBlacklisted.replace("{userTag}", user.tag) || ":x: User is not blacklisted.")
+            .setColor(supportbot.Embed.Colours.Warn);
+          return interaction.reply({ embeds: [notBlacklistedEmbed], flags: MessageFlags.Ephemeral  });
+        }
+
+        blacklistedUsers = blacklistedUsers.filter(id => id !== user.id);
+        fs.writeFileSync("./Data/BlacklistedUsers.json", JSON.stringify({ "blacklistedUsers": blacklistedUsers }, null, 4));
+
+        const removedEmbed = new EmbedBuilder()
+          .setDescription(msgconfig.Mod.TicketBlacklist.Remove.Success.replace("{userTag}", user.tag) || ":white_check_mark: User has been removed from the blacklist.")
+          .setColor(supportbot.Embed.Colours.Success);
+
+        const blacklistChannel = interaction.guild.channels.cache.get(supportbot.Ticket.Log.TicketBlacklistLog);
+        if (blacklistChannel) {
+          const blacklistLogEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.TicketBlacklistLog.Title || "Ticket Blacklist Log")
+            .setColor(msgconfig.TicketBlacklistLog.Colour || supportbot.Embed.Colours.Success)
+            .setFooter({ text: supportbot.Embed.Footer, iconURL: interaction.user.displayAvatarURL() })
+            .setDescription(`> **User:** ${user.tag} (\`${user.id}\`)\n> **Actioned by:** <@${interaction.user.id}>`)
+            .addFields({ name: "Action", value: "\`\`\`Removed from blacklist\`\`\`", inline: false })
+            .addFields({ name: "Reason", value: `\`\`\`${reason}\`\`\``, inline: false });
+
+          blacklistChannel.send({ embeds: [blacklistLogEmbed] });
+        }
+
+        return interaction.reply({ embeds: [removedEmbed], flags: MessageFlags.Ephemeral  });
+
+      } else if (subcommand === "view") {
+        if (blacklistedUsers.length === 0) {
+          const noBlacklistedUsersEmbed = new EmbedBuilder()
+            .setDescription(msgconfig.Mod.TicketBlacklist.View.NoBlacklistedUsers || "No users are blacklisted.")
+            .setColor(supportbot.Embed.Colours.Success);
+          return interaction.reply({ embeds: [noBlacklistedUsersEmbed], flags: MessageFlags.Ephemeral  });
+        }
+
+        const chunkedUsers = chunkArray(blacklistedUsers, 5);
+        let currentPage = 0;
+
+        const createEmbed = (page) => {
+          return new EmbedBuilder()
+            .setTitle(msgconfig.Mod.TicketBlacklist.View.EmbedTitle || "Blacklisted Users")
+            .setDescription(chunkedUsers[page].map(id => `<@${id}>`).join("\n"))
+            .setColor(supportbot.Embed.Colours.Success)
+            .setFooter({ text: `Page ${page + 1} of ${chunkedUsers.length}` });
+        };
+
+        const buttons = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('previous')
+              .setLabel('Previous')
+              .setStyle(ButtonStyle.Secondary)
+              .setDisabled(currentPage === 0),
+            new ButtonBuilder()
+              .setCustomId('next')
+              .setLabel('Next')
+              .setStyle(ButtonStyle.Secondary)
+              .setDisabled(currentPage === chunkedUsers.length - 1)
+          );
+
+        const response = await interaction.reply({
+          embeds: [createEmbed(currentPage)],
+          components: chunkedUsers.length > 1 ? [buttons] : [],
+          flags: MessageFlags.Ephemeral 
+        });
+
+        if (chunkedUsers.length <= 1) return;
+
+        const collector = response.createMessageComponentCollector({
+          componentType: ComponentType.Button,
+          time: 60000 
+        });
+
+        collector.on('collect', async (i) => {
+          if (i.user.id !== interaction.user.id) {
+            return i.reply({
+              content: 'You cannot use these buttons.',
+              flags: MessageFlags.Ephemeral 
+            });
+          }
+
+          if (i.customId === 'previous' && currentPage > 0) {
+            currentPage--;
+          } else if (i.customId === 'next' && currentPage < chunkedUsers.length - 1) {
+            currentPage++;
+          }
+
+          buttons.components[0].setDisabled(currentPage === 0);
+          buttons.components[1].setDisabled(currentPage === chunkedUsers.length - 1);
+
+          await i.update({
+            embeds: [createEmbed(currentPage)],
+            components: [buttons]
+          });
+        });
+
+        collector.on('end', () => {
+          buttons.components.forEach(button => button.setDisabled(true));
+          interaction.editReply({
+            components: [buttons]
+          }).catch(() => {});
+        });
+      }
+    } catch (error) {
+      console.error("Error in mod command:", error);
+      const errorEmbed = new EmbedBuilder()
+        .setDescription(msgconfig.Error.ActionFailed || "An error occurred while processing your request.")
+        .setColor(supportbot.Embed.Colours.Warn);
+      interaction.reply({ embeds: [errorEmbed], flags: MessageFlags.Ephemeral  });
+    }
+  }
+});

Commands/Utils/settings.js

@@ -0,0 +1,237 @@
+const { Command } = require('../../Structures/Addon.js');
+const Discord = require("discord.js");
+const fs = require("fs");
+const yaml = require("js-yaml");
+const db = require("../../Structures/Database.js");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+async function loadSettings() {
+  return new Promise((resolve, reject) => {
+    db.get("SELECT data FROM settings WHERE id = 1", (err, row) => {
+      if (err) return reject(err);
+      if (!row) return resolve({});
+      try {
+        resolve(JSON.parse(row.data));
+      } catch (e) {
+        resolve({});
+      }
+    });
+  });
+}
+
+async function saveSettings(settings) {
+  const data = JSON.stringify(settings);
+  return new Promise((resolve, reject) => {
+    db.run(
+      "INSERT INTO settings (id, data) VALUES (1, ?) ON CONFLICT(id) DO UPDATE SET data = excluded.data",
+      [data],
+      (err) => (err ? reject(err) : resolve())
+    );
+  });
+}
+
+module.exports = new Command({
+  name: cmdconfig.Settings.Command,
+  description: cmdconfig.Settings.Description,
+  permissions: cmdconfig.Settings.Permission,
+  options: [
+    {
+      name: 'setstatus',
+      type: Discord.ApplicationCommandOptionType.Subcommand,
+      description: 'Set the bot status',
+      options: [
+        {
+          name: 'status',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'Choose the bot status',
+          required: true,
+          choices: [
+            { name: 'Online 🟢', value: 'online' },
+            { name: 'Idle 🌙', value: 'idle' },
+            { name: 'Do Not Disturb ⛔', value: 'dnd' },
+            { name: 'Invisible 👻', value: 'invisible' }
+          ],
+        },
+      ],
+    },
+    {
+      name: 'setactivity',
+      type: Discord.ApplicationCommandOptionType.Subcommand,
+      description: 'Set the bot activity',
+      options: [
+        {
+          name: 'type',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'Choose the activity type',
+          required: true,
+          choices: [
+            { name: 'Playing 🎮', value: 'PLAYING' },
+            { name: 'Watching 👀', value: 'WATCHING' },
+            { name: 'Listening 🎧', value: 'LISTENING' },
+            { name: 'Competing 🏆', value: 'COMPETING' }
+          ],
+        },
+        {
+          name: 'message',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'The activity message',
+          required: true,
+        },
+      ],
+    },
+    {
+      name: 'streammode',
+      type: Discord.ApplicationCommandOptionType.Subcommand,
+      description: 'Set the bot streaming status',
+      options: [
+        {
+          name: 'toggle',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'Turn streaming mode on or off',
+          required: true,
+          choices: [
+            { name: 'On', value: 'on' },
+            { name: 'Off', value: 'off' }
+          ],
+        },
+        {
+          name: 'twitchurl',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'Twitch stream URL (Required if turning on)',
+          required: false,
+        },
+      ],
+    },
+    {
+      name: 'setnickname',
+      type: Discord.ApplicationCommandOptionType.Subcommand,
+      description: 'Set the bot nickname',
+      options: [
+        {
+          name: 'nickname',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'The new nickname for the bot',
+          required: true,
+        },
+      ],
+    },
+  ],
+
+  async run(interaction) {
+    const subcommand = interaction.options.getSubcommand();
+    const settings = await loadSettings();
+
+    if (subcommand === 'setstatus') {
+      const status = interaction.options.getString('status');
+
+      try {
+        interaction.client.user.setPresence({
+          status: status,
+          activities: interaction.client.user.presence.activities || [],
+        });
+
+        settings.status = status;
+        await saveSettings(settings);
+
+        const embed = new Discord.EmbedBuilder()
+          .setDescription(`Status set to **${status.charAt(0).toUpperCase() + status.slice(1)}**`)
+          .setColor(supportbot.Embed.Colours.General);
+
+        return interaction.reply({ embeds: [embed], flags: Discord.MessageFlags.Ephemeral });
+      } catch (error) {
+        return interaction.reply({ content: `Failed to set status: ${error.message}`, flags: Discord.MessageFlags.Ephemeral });
+      }
+    } 
+    
+    if (subcommand === 'setactivity') {
+      const activityType = interaction.options.getString('type');
+      const activityMessage = interaction.options.getString('message');
+
+      try {
+        interaction.client.user.setPresence({
+          activities: [{ name: activityMessage, type: Discord.ActivityType[activityType] }],
+          status: interaction.client.user.presence.status || 'online',
+        });
+
+        settings.activity = { type: activityType, message: activityMessage };
+        await saveSettings(settings);
+
+        const embed = new Discord.EmbedBuilder()
+          .setDescription(`Activity set to **${activityType.toLowerCase()} ${activityMessage}**`)
+          .setColor(supportbot.Embed.Colours.General);
+
+        return interaction.reply({ embeds: [embed], flags: Discord.MessageFlags.Ephemeral  });
+      } catch (error) {
+        return interaction.reply({ content: `Failed to set activity: ${error.message}`, flags: Discord.MessageFlags.Ephemeral  });
+      }
+    } else if (subcommand === 'streammode') {
+      const toggle = interaction.options.getString('toggle');
+      const twitchUrl = interaction.options.getString('twitchurl');
+
+      if (toggle === 'on') {
+        if (!twitchUrl) {
+          return interaction.reply({ content: 'Please provide a Twitch URL to stream.', flags: Discord.MessageFlags.Ephemeral  });
+        }
+
+        try {
+          interaction.client.user.setPresence({
+            activities: [{ name: 'Streaming', type: Discord.ActivityType.Streaming, url: twitchUrl }],
+            status: 'online',
+          });
+
+          settings.streaming = { active: true, url: twitchUrl };
+          await saveSettings(settings);
+
+          const embed = new Discord.EmbedBuilder()
+            .setDescription(`**Streaming mode enabled!**\nStreaming: [Twitch](${twitchUrl})`)
+            .setColor(supportbot.Embed.Colours.General);
+
+          return interaction.reply({ embeds: [embed], flags: Discord.MessageFlags.Ephemeral  });
+        } catch (error) {
+          return interaction.reply({ content: `Failed to enable streaming mode: ${error.message}`, flags: Discord.MessageFlags.Ephemeral  });
+        }
+      } else if (toggle === 'off') {
+        try {
+          interaction.client.user.setPresence({
+            activities: interaction.client.user.presence.activities.filter(a => a.type !== Discord.ActivityType.Streaming),
+            status: settings.status || 'online',
+          });
+
+          settings.streaming = { active: false };
+          await saveSettings(settings);
+
+          const embed = new Discord.EmbedBuilder()
+            .setDescription(`**Streaming mode disabled!**`)
+            .setColor(supportbot.Embed.Colours.General);
+
+          return interaction.reply({ embeds: [embed], flags: Discord.MessageFlags.Ephemeral  });
+        } catch (error) {
+          return interaction.reply({ content: `Failed to disable streaming mode: ${error.message}`, flags: Discord.MessageFlags.Ephemeral  });
+        }
+      }
+    } else if (subcommand === 'setnickname') {
+      const nickname = interaction.options.getString('nickname');
+
+      try {
+        const guild = interaction.guild;
+        const botMember = guild.members.cache.get(interaction.client.user.id);
+        await botMember.setNickname(nickname);
+
+        settings.nickname = nickname;
+        await saveSettings(settings);
+
+        const embed = new Discord.EmbedBuilder()
+          .setDescription(`Bot nickname set to **${nickname}**`)
+          .setColor(supportbot.Embed.Colours.General);
+
+        return interaction.reply({ embeds: [embed], flags: Discord.MessageFlags.Ephemeral  });
+      } catch (error) {
+        return interaction.reply({ content: `Failed to set nickname: ${error.message}`, flags: Discord.MessageFlags.Ephemeral  });
+      }
+    } else {
+      return interaction.reply({ content: 'Invalid command usage.', flags: Discord.MessageFlags.Ephemeral  });
+    }
+  },
+});

Commands/addUser.js

@@ -1,193 +0,0 @@
-const fs = require("fs");
-const {
-  EmbedBuilder,
-  ApplicationCommandOptionType,
-  ApplicationCommandType,
-  ActionRowBuilder,
-  ButtonBuilder,
-  ButtonStyle,
-} = require("discord.js");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-module.exports = new Command({
-  name: cmdconfig.AddUser.Command,
-  description: cmdconfig.AddUser.Description,
-  type: ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "user",
-      description: "The user to add",
-      type: ApplicationCommandOptionType.User,
-      required: true,
-    },
-  ],
-  permissions: cmdconfig.AddUser.Permission,
-
-  async run(interaction) {
-    const userToAdd = interaction.options.getUser("user");
-    const ticketChannel = interaction.channel;
-    const ticketDataPath = "./Data/TicketData.json";
-
-    // Check if the channel is a ticket thread
-    if (!ticketChannel.isThread()) {
-      const onlyInTicket = new EmbedBuilder()
-        .setTitle(msgconfig.AddUser.NotInTicket_Title)
-        .setDescription(msgconfig.AddUser.NotInTicket_Description)
-        .setColor(supportbot.Embed.Colours.Error);
-
-      return interaction.reply({
-        embeds: [onlyInTicket],
-        ephemeral: true,
-      });
-    }
-
-    const ticketInviteEmbed = new EmbedBuilder()
-      .setTitle(msgconfig.AddUser.Invite_Title)
-      .setDescription(msgconfig.AddUser.Invite_Description.replace("%username%", userToAdd.username))
-      .setColor(supportbot.Embed.Colours.General);
-
-    await interaction.reply({
-      embeds: [ticketInviteEmbed],
-      ephemeral: true,
-    });
-
-    try {
-      const dmEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.AddUser.DM_Title)
-        .setDescription(msgconfig.AddUser.DM_Description.replace("%channelname%", ticketChannel.name))
-        .setColor(supportbot.Embed.Colours.General);
-
-      const acceptButton = new ButtonBuilder()
-        .setCustomId("accept_invite")
-        .setLabel(msgconfig.AddUser.Accept_Label)
-        .setEmoji("✅")
-        .setStyle(ButtonStyle.Primary);
-
-      const rejectButton = new ButtonBuilder()
-        .setCustomId("reject_invite")
-        .setLabel(msgconfig.AddUser.Reject_Label)
-        .setEmoji("❌")
-        .setStyle(ButtonStyle.Secondary);
-
-      const row = new ActionRowBuilder().addComponents(acceptButton, rejectButton);
-
-      const dmMessage = await userToAdd.send({
-        embeds: [dmEmbed],
-        components: [row],
-      });
-
-      const filter = (i) => i.user.id === userToAdd.id;
-      const collector = dmMessage.createMessageComponentCollector({
-        filter,
-        time: 60000,
-      });
-
-      collector.on("collect", async (i) => {
-        if (i.customId === "accept_invite") {
-          try {
-            await ticketChannel.members.add(userToAdd.id);
-
-            const ticketData = JSON.parse(fs.readFileSync(ticketDataPath, "utf8"));
-            const ticketIndex = ticketData.tickets.findIndex((t) => t.id === ticketChannel.id);
-            if (ticketIndex !== -1) {
-              ticketData.tickets[ticketIndex].subUsers.push(userToAdd.id);
-              fs.writeFileSync(ticketDataPath, JSON.stringify(ticketData, null, 4));
-            }
-
-            const acceptedEmbed = new EmbedBuilder()
-              .setTitle(msgconfig.AddUser.Accepted_Title)
-              .setDescription(msgconfig.AddUser.Accepted_Message)
-              .setColor(supportbot.Embed.Colours.Success);
-
-            await i.update({
-              embeds: [acceptedEmbed],
-              components: [],
-            });
-
-            const addedToTicketEmbed = new EmbedBuilder()
-              .setTitle(msgconfig.AddUser.AddedToTicket_Title)
-              .setDescription(msgconfig.AddUser.AddedToTicket_Description.replace(
-                "%channel_link%",
-                `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`
-              ))
-              .setColor(supportbot.Embed.Colours.General);
-
-            const ticketLinkButton = new ButtonBuilder()
-              .setLabel(msgconfig.AddUser.ViewTicket_Label)
-              .setURL(`https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id}`)
-              .setStyle(ButtonStyle.Link);
-
-            await userToAdd.send({
-              embeds: [addedToTicketEmbed],
-              components: [new ActionRowBuilder().addComponents(ticketLinkButton)],
-            });
-
-          } catch (err) {
-            console.error("Error adding user to the ticket:", err);
-
-            const errorEmbed = new EmbedBuilder()
-              .setTitle(msgconfig.AddUser.Error_Title)
-              .setDescription(msgconfig.AddUser.Error_Adding)
-              .setColor(supportbot.Embed.Colours.Error);
-
-            await i.update({
-              embeds: [errorEmbed],
-              components: [],
-            });
-          }
-        } else {
-          const declinedEmbed = new EmbedBuilder()
-            .setTitle(msgconfig.AddUser.Declined_Title)
-            .setDescription(msgconfig.AddUser.Declined_Message)
-            .setColor(supportbot.Embed.Colours.Error);
-
-          await i.update({
-            embeds: [declinedEmbed],
-            components: [],
-          });
-        }
-      });
-
-      collector.on("end", (collected) => {
-        if (collected.size === 0) {
-          userToAdd.send({
-            embeds: [
-              new EmbedBuilder()
-                .setTitle(msgconfig.AddUser.NoResponse_Title)
-                .setDescription(msgconfig.AddUser.NoResponse_Message)
-                .setColor(supportbot.Embed.Colours.Warning),
-            ],
-          });
-        }
-      });
-    } catch (error) {
-      if (error.code === 50007) {
-        const errorEmbed = new EmbedBuilder()
-          .setTitle(msgconfig.AddUser.DM_Error_Title)
-          .setDescription(msgconfig.AddUser.DM_Error_Description.replace("%username%", userToAdd.username))
-          .setColor(supportbot.Embed.Colours.Error);
-
-        await ticketChannel.send({
-          embeds: [errorEmbed],
-        });
-      } else {
-        console.error("Error sending DM:", error);
-
-        const unexpectedErrorEmbed = new EmbedBuilder()
-          .setTitle(msgconfig.AddUser.Unexpected_Error_Title)
-          .setDescription(msgconfig.AddUser.Unexpected_Error_Description.replace("%error%", error.message))
-          .setColor(supportbot.Embed.Colours.Error);
-
-        await ticketChannel.send({
-          embeds: [unexpectedErrorEmbed],
-        });
-      }
-    }
-  },
-});

Commands/close.js

@@ -1,336 +0,0 @@
-const fs = require("fs");
-const Discord = require("discord.js");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(
-  fs.readFileSync("./Configs/supportbot.yml", "utf8")
-);
-const cmdconfig = yaml.load(
-  fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-const msgconfig = yaml.load(
-  fs.readFileSync("./Configs/messages.yml", "utf8")
-);
-
-const Command = require("../Structures/Command.js");
-
-module.exports = new Command({
-  name: cmdconfig.CloseTicket.Command,
-  description: cmdconfig.CloseTicket.Description,
-  type: Discord.ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "reason",
-      description: "Ticket Close Reason",
-      type: Discord.ApplicationCommandOptionType.String,
-    },
-  ],
-  permissions: cmdconfig.CloseTicket.Permission,
-
-  async run(interaction) {
-    const { getRole, getChannel } = interaction.client;
-
-    if (supportbot.Ticket.Close.StaffOnly) {
-      let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-      let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-
-      if (!SupportStaff || !Admin)
-        return interaction.reply(
-          "Some roles seem to be missing!\nPlease check for errors when starting the bot."
-        );
-
-      const NoPerms = new Discord.EmbedBuilder()
-        .setTitle("Invalid Permissions!")
-        .setDescription(
-          `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
-        )
-        .setColor(supportbot.Embed.Colours.Warn);
-
-      if (
-        !interaction.member.roles.cache.has(SupportStaff.id) &&
-        !interaction.member.roles.cache.has(Admin.id)
-      )
-        return interaction.reply({ embeds: [NoPerms] });
-    }
-
-    if (interaction.channel.type !== Discord.ChannelType.PrivateThread) {
-      const NotTicketChannel = new Discord.EmbedBuilder()
-        .setTitle("Invalid Channel!")
-        .setDescription("This command can only be used in a ticket thread.")
-        .setColor(supportbot.Embed.Colours.Warn);
-
-      return interaction.reply({ embeds: [NotTicketChannel], ephemeral: true });
-    }
-
-    await interaction.deferReply();
-
-    let tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-    let TicketData = tickets.tickets.findIndex((t) => t.id === interaction.channel.id);
-    let ticket = tickets.tickets[TicketData];
-
-    if (TicketData === -1) {
-      const Exists = new Discord.EmbedBuilder()
-        .setTitle("No Ticket Found!")
-        .setDescription(msgconfig.Error.NoValidTicket)
-        .setColor(supportbot.Embed.Colours.Warn);
-      return interaction.followUp({ embeds: [Exists] });
-    }
-
-    let reason = interaction.options?.getString("reason") || "No Reason Provided.";
-
-    const CloseButton = new Discord.ButtonBuilder()
-      .setCustomId("confirmCloseTicket")
-      .setLabel(supportbot.Ticket.Close.Confirmation_Button)
-      .setEmoji(supportbot.Ticket.Close.Confirmation_Emoji)
-      .setStyle(supportbot.Ticket.Close.Confirmation_Style);
-
-    const row = new Discord.ActionRowBuilder().addComponents(CloseButton);
-
-    const CloseTicketRequest = new Discord.EmbedBuilder()
-      .setTitle(`**${supportbot.Ticket.Close.Title}**`)
-      .setDescription(
-        `${msgconfig.Ticket.ConfirmClose}`
-      )
-      .setColor(supportbot.Embed.Colours.General);
-
-    await interaction.followUp({
-      embeds: [CloseTicketRequest],
-      components: [row],
-    });
-
-    const filter = (btnInteraction) => btnInteraction.customId === "confirmCloseTicket" && btnInteraction.user.id === interaction.user.id;
-
-    interaction.channel.awaitMessageComponent({ filter, time: 20000 })
-      .then(async (btnInteraction) => {
-        await handleCloseTicket(interaction, reason, ticket, TicketData);
-        await btnInteraction.reply({ content: "Ticket successfully closed.", ephemeral: true });
-      })
-      .catch((err) => {
-        interaction.followUp(`${msgconfig.Ticket.CloseTimeout}`);
-        console.error(err);
-      });
-  },
-});
-
-async function handleCloseTicket(interaction, reason, ticket, TicketData) {
-  const { getChannel } = interaction.client;
-
-  let tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-  let tUser = interaction.client.users.cache.get(ticket.user);
-  let transcriptChannel = await getChannel(supportbot.Ticket.Log.TranscriptLog, interaction.guild);
-  let logChannel = await getChannel(supportbot.Ticket.Log.TicketLog, interaction.guild);
-
-  if (!transcriptChannel || !logChannel)
-    return interaction.followUp("Some Channels seem to be missing!");
-
-  try {
-    tickets.tickets[TicketData].open = false;
-    fs.writeFileSync(
-      "./Data/TicketData.json",
-      JSON.stringify(tickets, null, 4),
-      (err) => {
-        if (err) console.error(err);
-      }
-    );
-
-    const transcriptEmbed = new Discord.EmbedBuilder()
-      .setTitle(supportbot.Ticket.Log.TranscriptTitle)
-      .setColor(supportbot.Embed.Colours.General)
-      .setFooter({
-        text: supportbot.Embed.Footer,
-        iconURL: interaction.user.displayAvatarURL(),
-      })
-      .addFields(
-        { name: "Ticket", value: `${interaction.channel.name} (${interaction.channel.id})` },
-        { name: "User", value: `${tUser?.username || "N/A"}#${tUser?.discriminator || "N/A"} (${tUser?.id || ticket.user})` },
-        { name: "Closed By", value: interaction.user.tag },
-        { name: "Reason", value: reason }
-      );
-
-    const logEmbed = new Discord.EmbedBuilder()
-      .setTitle(supportbot.Ticket.Log.TicketLog_Title)
-      .setColor(supportbot.Embed.Colours.General)
-      .setFooter({
-        text: supportbot.Embed.Footer,
-        iconURL: interaction.user.displayAvatarURL(),
-      })
-      .addFields(
-        { name: "Ticket", value: `${interaction.channel.name} (${interaction.channel.id})` },
-        { name: "User", value: `${tUser?.username || "N/A"}#${tUser?.discriminator || "N/A"} (${tUser?.id || ticket.user})` },
-        { name: "Closed By", value: interaction.user.tag },
-        { name: "Reason", value: reason }
-      );
-
-    let msgs = await interaction.channel.messages.fetch({ limit: 100 });
-    let html = `
-      <html>
-        <head>
-          <link href="https://cdnjs.cloudflare.com/ajax/libs/tailwindcss/2.2.19/tailwind.min.css" rel="stylesheet">
-          <style>
-            body {
-              background-color: #1a1a1a;
-              font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
-              color: white;
-              margin: 0;
-              padding: 0;
-              height: 100%;
-              display: flex;
-              flex-direction: column;
-            }
-            .container {
-              backdrop-filter: blur(10px);
-              background-color: rgba(0, 128, 0, 0.3);
-              border-radius: 15px;
-              padding: 20px;
-              margin: 20px;
-              box-shadow: 0 4px 8px rgba(0, 0, 0, 0.2);
-              flex-grow: 1;
-              display: flex;
-              flex-direction: column;
-              max-width: 1000px;
-              width: 100%;
-              margin: auto;
-            }
-            .message {
-              display: flex;
-              align-items: center;
-              margin-bottom: 10px;
-              padding: 10px;
-              background-color: rgba(255, 255, 255, 0.1);
-              border-radius: 10px;
-            }
-            .avatar {
-              width: 40px;
-              height: 40px;
-              border-radius: 50%;
-              margin-right: 10px;
-            }
-            .content {
-              flex: 1;
-            }
-            .username {
-              font-weight: bold;
-            }
-            .timestamp {
-              font-size: 0.8em;
-              color: #bbb;
-            }
-            .download-button {
-              background-color: #4CAF50;
-              color: white;
-              padding: 10px 20px;
-              text-align: center;
-              text-decoration: none;
-              display: inline-block;
-              font-size: 16px;
-              margin-top: 20px;
-              border-radius: 5px;
-            }
-          </style>
-        </head>
-        <body>
-          <div class="container">
-            <h1 class="text-2xl font-bold mb-4">Ticket Transcript</h1>
-            <p><strong>Server Name:</strong> ${interaction.guild.name}</p>
-            <p><strong>Ticket:</strong> ${interaction.channel.name}</p>
-            <p><strong>Messages:</strong> ${msgs.size} Messages</p>
-            <div class="mt-4">
-    `;
-
-    msgs = msgs.sort((a, b) => a.createdTimestamp - b.createdTimestamp);
-    msgs.forEach((msg) => {
-      if (msg.content) {
-        html += `
-          <div class="message">
-            <img class="avatar" src="${msg.author.displayAvatarURL()}" alt="Avatar">
-            <div class="content">
-              <p class="username">${msg.author.tag}</p>
-              <p class="timestamp">${msg.createdAt.toLocaleString()}</p>
-              <p>${convertMarkdownToHTML(msg.content)}</p>
-            </div>
-          </div>
-        `;
-      }
-    });
-
-    const fileName = `${interaction.channel.name}.html`;
-
-    html += `
-            </div>
-            <a href="${fileName}" download class="download-button">Download Transcript</a>
-          </div>
-        </body>
-      </html>
-    `;
-
-    if (!supportbot.Ticket.Log.DisableTicketLogChannel) {
-      await logChannel.send({ embeds: [logEmbed] }).catch((err) => {
-        console.error(err);
-      });
-    }
-
-    let file = new Discord.AttachmentBuilder(
-      Buffer.from(html),
-      { name: fileName }
-    );
-
-    await transcriptChannel
-      .send({ embeds: [transcriptEmbed], files: [file] })
-      .catch((err) => {
-        console.error(err);
-      });
-
-    if (supportbot.Ticket.DMTranscripts) {
-      await tUser
-        ?.send({ embeds: [transcriptEmbed], files: [file] })
-        .catch((err) => {
-          console.error(err);
-        });
-
-      if (ticket.subUsers) {
-        ticket.subUsers.forEach(async (subUser) => {
-          await interaction.client.users.cache
-            .get(subUser)
-            ?.send({ embeds: [transcriptEmbed], files: [file] });
-        });
-      }
-    }
-
-    await interaction.channel.delete().catch((error) => {
-      console.error(error);
-      if (error.code !== Discord.Constants.APIErrors.UNKNOWN_CHANNEL) {
-        console.error("Failed to delete the interaction:", error);
-      }
-    });
-  } catch (error) {
-    console.error(error);
-  }
-}
-
-function convertMarkdownToHTML(text) {
-  // Convert **bold** to <strong>bold</strong>
-  text = text.replace(/\*\*(.*?)\*\*/g, '<strong>$1</strong>');
-
-  // Convert *italic* to <em>italic</em>
-  text = text.replace(/\*(.*?)\*/g, '<em>$1</em>');
-
-  // Convert __underline__ to <u>underline</u>
-  text = text.replace(/__(.*?)__/g, '<u>$1</u>');
-
-  // Convert ~~strikethrough~~ to <s>strikethrough</s>
-  text = text.replace(/~~(.*?)~~/g, '<s>$1</s>');
-
-  // Convert inline code `code` to <code>code</code>
-  text = text.replace(/`(.*?)`/g, '<code>$1</code>');
-
-  // Convert blockquotes > quote to <blockquote>quote</blockquote>
-  text = text.replace(/^> (.*?$)/gm, '<blockquote>$1</blockquote>');
-
-  // Convert multiline code blocks ```code``` to <pre><code>code</code></pre>
-  text = text.replace(/```(.*?)```/gs, '<pre><code>$1</code></pre>');
-
-  // Convert line breaks to <br>
-  text = text.replace(/\n/g, '<br>');
-
-  return text;
-}

Commands/embed.js

@@ -1,167 +0,0 @@
-// File path: ./commands/embed.js
-
-const fs = require("fs");
-const Discord = require("discord.js");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-module.exports = new Command({
-  name: cmdconfig.Embed.Command,
-  description: cmdconfig.Embed.Description,
-  type: Discord.ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "title",
-      description: "Embed Title",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: true,
-    },
-    {
-      name: "message",
-      description: "Embed Message",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: true,
-    },
-    {
-      name: "color",
-      description: "Embed HEX Color",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "fields",
-      description: "Embed Fields (title|content;title|content;...)",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "thumbnail",
-      description: "Embed Thumbnail URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "image",
-      description: "Embed Image URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "footer",
-      description: "Embed Footer Text",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "footericon",
-      description: "Embed Footer Icon URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "author",
-      description: "Embed Author Name",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "authoricon",
-      description: "Embed Author Icon URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "authorurl",
-      description: "Embed Author URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "timestamp",
-      description: "Include Timestamp",
-      type: Discord.ApplicationCommandOptionType.Boolean,
-      required: false,
-    },
-    {
-      name: "inline",
-      description: "Make Fields Inline",
-      type: Discord.ApplicationCommandOptionType.Boolean,
-      required: false,
-    }
-  ],
-  permissions: cmdconfig.Embed.Permission,
-
-  async run(interaction) {
-    const { getRole } = interaction.client;
-    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-
-    if (!SupportStaff || !Admin) {
-      return interaction.reply("Some roles seem to be missing!\nPlease check for errors when starting the bot.");
-    }
-
-    const NoPerms = new Discord.EmbedBuilder()
-      .setTitle("Invalid Permissions!")
-      .setDescription(`${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``)
-      .setColor(supportbot.Embed.Colours.Warn);
-
-    if (
-      interaction.member.roles.cache.has(SupportStaff.id) ||
-      interaction.member.roles.cache.has(Admin.id)
-    ) {
-      const EmbedTitle = interaction.options.getString("title").replace(/\\n/g, '\n');
-      const EmbedSubject = interaction.options.getString("message").replace(/\\n/g, '\n');
-      const GeneralColour = interaction.options.getString("color") || supportbot.Embed.Colours.Default;
-      const EmbedThumbnail = interaction.options.getString("thumbnail");
-      const EmbedImage = interaction.options.getString("image");
-      const EmbedFields = interaction.options.getString("fields");
-      const EmbedFooter = interaction.options.getString("footer")?.replace(/\\n/g, '\n');
-      const EmbedFooterIcon = interaction.options.getString("footericon");
-      const EmbedAuthor = interaction.options.getString("author")?.replace(/\\n/g, '\n');
-      const EmbedAuthorIcon = interaction.options.getString("authoricon");
-      const EmbedAuthorURL = interaction.options.getString("authorurl");
-      const EmbedTimestamp = interaction.options.getBoolean("timestamp");
-      const InlineFields = interaction.options.getBoolean("inline");
-
-      const EmbedMsg = new Discord.EmbedBuilder()
-        .setTitle(EmbedTitle)
-        .setDescription(EmbedSubject)
-        .setColor(GeneralColour)
-        .setThumbnail(EmbedThumbnail)
-        .setImage(EmbedImage);
-
-      if (EmbedFields) {
-        const fieldsArray = EmbedFields.split(';');
-        fieldsArray.forEach(field => {
-          const [title, value] = field.split('|');
-          if (title && value) {
-            EmbedMsg.addFields({ name: title.replace(/\\n/g, '\n'), value: value.replace(/\\n/g, '\n'), inline: InlineFields || false });
-          }
-        });
-      }
-
-      if (EmbedFooter) {
-        EmbedMsg.setFooter({ text: EmbedFooter, iconURL: EmbedFooterIcon });
-      }
-
-      if (EmbedAuthor) {
-        EmbedMsg.setAuthor({ name: EmbedAuthor, iconURL: EmbedAuthorIcon, url: EmbedAuthorURL });
-      }
-
-      if (EmbedTimestamp) {
-        EmbedMsg.setTimestamp();
-      }
-
-      interaction.reply({
-        embeds: [EmbedMsg],
-      });
-    } else {
-      return interaction.reply({ embeds: [NoPerms] });
-    }
-  },
-});

Commands/forceaddUser.js

@@ -1,119 +0,0 @@
-// File: Commands/ForceAddUser.js
-const fs = require("fs");
-const {
-  EmbedBuilder,
-  ApplicationCommandOptionType,
-  ApplicationCommandType,
-} = require("discord.js");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-module.exports = new Command({
-  name: cmdconfig.ForceAddUser.Command,
-  description: cmdconfig.ForceAddUser.Description,
-  type: ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "user",
-      description: "The user to add",
-      type: ApplicationCommandOptionType.User,
-      required: true,
-    },
-  ],
-  permissions: cmdconfig.ForceAddUser.Permission,
-
-  async run(interaction) {
-
-    const { getRole } = interaction.client;
-    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-    if (!SupportStaff || !Admin)
-    
-      return interaction.reply(
-        "Some roles seem to be missing!\nPlease check for errors when starting the bot."
-      );
-
-      const NoPerms = new EmbedBuilder()
-      .setTitle("Invalid Permissions!")
-      .setDescription(
-        `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
-      )
-      .setColor(supportbot.Embed.Colours.Warn);
-
-    if (
-        !interaction.member.roles.cache.has(SupportStaff.id) &&
-        !interaction.member.roles.cache.has(Admin.id)
-    )
-      return interaction.reply({ embeds: [NoPerms] });
-
-    const userToAdd = interaction.options.getUser("user");
-    const ticketChannel = interaction.channel;
-    const ticketDataPath = "./Data/TicketData.json";
-
-    if (!ticketChannel.isThread()) {
-      const onlyInTicket = new EmbedBuilder()
-        .setTitle(msgconfig.ForceAddUser.NotInTicket_Title)
-        .setDescription(msgconfig.ForceAddUser.NotInTicket_Description)
-        .setColor(supportbot.Embed.Colours.Error);
-
-      return interaction.reply({
-        embeds: [onlyInTicket],
-        ephemeral: true,
-      });
-    }
-
-    try {
-      await ticketChannel.members.add(userToAdd.id);
-
-      const ticketData = JSON.parse(fs.readFileSync(ticketDataPath, "utf8"));
-      const ticketIndex = ticketData.tickets.findIndex((t) => t.id === ticketChannel.id);
-      if (ticketIndex !== -1) {
-        ticketData.tickets[ticketIndex].subUsers.push(userToAdd.id);
-        fs.writeFileSync(ticketDataPath, JSON.stringify(ticketData, null, 4));
-      }
-
-      const addedEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.ForceAddUser.Added_Title)
-        .setDescription(msgconfig.ForceAddUser.Added_Description.replace(
-          "%username%",
-          userToAdd.username
-        ))
-        .setColor(supportbot.Embed.Colours.Success);
-
-      await interaction.reply({
-        embeds: [addedEmbed],
-        ephemeral: true,
-      });
-
-      const addedToTicketEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.ForceAddUser.AddedToTicket_Title)
-        .setDescription(msgconfig.ForceAddUser.AddedToTicket_Description.replace(
-          "%channel_link%",
-          `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`
-        ))
-        .setColor(supportbot.Embed.Colours.General);
-
-      await userToAdd.send({
-        embeds: [addedToTicketEmbed],
-      });
-
-    } catch (err) {
-      console.error("Error adding user to the ticket:", err);
-
-      const errorEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.ForceAddUser.Error_Title)
-        .setDescription(msgconfig.ForceAddUser.Error_Adding)
-        .setColor(supportbot.Embed.Colours.Error);
-
-      await interaction.reply({
-        embeds: [errorEmbed],
-        ephemeral: true,
-      });
-    }
-  },
-});

Commands/profile.js

@@ -1,323 +0,0 @@
-const { EmbedBuilder, ModalBuilder, TextInputBuilder, TextInputStyle, ApplicationCommandType, ActionRowBuilder, ButtonBuilder, ButtonStyle, ApplicationCommandOptionType } = require("discord.js");
-const fs = require("fs");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-const clockedInUsers = new Set();
-
-async function getRole(roleName, guild) {
-  return guild.roles.cache.find(role => role.name === roleName);
-}
-
-function updateClockedInStatus(profileEmbed, clockedIn) {
-  profileEmbed.data.fields = profileEmbed.data.fields.map(field => {
-    if (field.name === 'Clocked In Status') {
-      field.value = clockedIn ? '✅ Clocked In' : '❌ Clocked Out';
-    }
-    return field;
-  });
-  return profileEmbed;
-}
-
-module.exports = new Command({
-  name: cmdconfig.Profile.Command,
-  description: cmdconfig.Profile.Description,
-  type: ApplicationCommandType.ChatInput,
-  permissions: cmdconfig.Profile.Permission,
-  options: [
-    {
-      name: 'user',
-      description: 'The user to view the profile of',
-      type: ApplicationCommandOptionType.User,
-      required: false
-    }
-  ],
-
-  async run(interaction) {
-    await interaction.deferReply({ ephemeral: true });  // Acknowledge the interaction immediately
-
-    const userOption = interaction.options.getUser('user');
-    const viewingUser = userOption || interaction.user;
-    const viewingUserId = viewingUser.id;
-    const interactionUserId = interaction.user.id;
-
-    const user = interaction.guild.members.cache.get(viewingUserId);
-
-    const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-    const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-
-    if (!Staff || !Admin) {
-      return interaction.editReply({
-        content: "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
-        ephemeral: true,
-      });
-    }
-
-    const isStaff = user.roles.cache.has(Staff.id) || user.roles.cache.has(Admin.id);
-    const isOwnProfile = interactionUserId === viewingUserId;
-
-    const profilePath = `./Data/Profiles/${viewingUserId}.json`;
-    let profileData;
-
-    if (fs.existsSync(profilePath)) {
-      profileData = JSON.parse(fs.readFileSync(profilePath, "utf8"));
-    } else {
-      profileData = {
-        bio: "",
-        timezone: "",
-        clockedIn: false
-      };
-      fs.writeFileSync(profilePath, JSON.stringify(profileData, null, 2));
-    }
-
-    const { bio, timezone, clockedIn } = profileData;
-
-    let profileEmbed = new EmbedBuilder()
-      .setTitle(`${viewingUser.username}'s Profile`)
-      .setColor(supportbot.Embed.Colours.General)
-      .setThumbnail(viewingUser.displayAvatarURL())
-      .addFields(
-        { name: 'Bio', value: bio || 'No bio set.', inline: false },
-        { name: 'Timezone', value: timezone || 'No timezone set.', inline: true }
-      );
-
-    if (isStaff) {
-      profileEmbed.addFields({ name: 'Clocked In Status', value: clockedIn ? '✅ Clocked In' : '❌ Clocked Out', inline: true });
-    }
-
-    const buttonRow = new ActionRowBuilder();
-    if (isOwnProfile) {
-      buttonRow.addComponents(
-        new ButtonBuilder()
-          .setCustomId('editProfile')
-          .setLabel('Edit Profile')
-          .setStyle(ButtonStyle.Secondary)
-      );
-
-      if (isStaff) {
-        buttonRow.addComponents(
-          new ButtonBuilder()
-            .setCustomId('clockInOut')
-            .setLabel(clockedIn ? 'Clock Out' : 'Clock In')
-            .setStyle(ButtonStyle.Secondary)
-        );
-      }
-    }
-
-    if (isStaff && supportbot.Ticket.ClaimTickets.Enabled) {
-      buttonRow.addComponents(
-        new ButtonBuilder()
-          .setCustomId('viewTicketStats')
-          .setLabel('View Ticket Stats')
-          .setStyle(ButtonStyle.Secondary)
-      );
-    }
-
-    await interaction.editReply({ embeds: [profileEmbed], components: buttonRow.components.length > 0 ? [buttonRow] : [] });
-
-    const filter = i => (
-      ['editProfile', 'clockInOut', 'viewTicketStats', 'showOpenTickets', 'backToStats', 'backToProfile'].includes(i.customId) 
-      && i.user.id === interactionUserId
-    );
-
-    const collector = interaction.channel.createMessageComponentCollector({ filter, time: 60000 });
-
-    collector.on('collect', async i => {
-      if (i.customId === 'editProfile') {
-        const modal = new ModalBuilder()
-          .setCustomId('editProfileModal')
-          .setTitle('Edit Profile')
-          .addComponents(
-            new ActionRowBuilder().addComponents(
-              new TextInputBuilder()
-                .setCustomId('bio')
-                .setLabel('Bio')
-                .setStyle(TextInputStyle.Paragraph)
-                .setPlaceholder('Enter your bio')
-                .setValue(String(bio))
-                .setRequired(false)
-            ),
-            new ActionRowBuilder().addComponents(
-              new TextInputBuilder()
-                .setCustomId('timezone')
-                .setLabel('Timezone')
-                .setStyle(TextInputStyle.Short)
-                .setPlaceholder('Enter your timezone')
-                .setValue(String(timezone))
-                .setRequired(false)
-            )
-          );
-
-        await i.showModal(modal);
-      }
-
-      if (i.customId === 'clockInOut') {
-        profileData.clockedIn = !profileData.clockedIn;
-        fs.writeFileSync(profilePath, JSON.stringify(profileData, null, 2));
-        profileEmbed = updateClockedInStatus(profileEmbed, profileData.clockedIn);
-
-        if (profileData.clockedIn) {
-          clockedInUsers.add(viewingUserId);
-        } else {
-          clockedInUsers.delete(viewingUserId);
-        }
-
-        const updatedButtonRow = new ActionRowBuilder()
-          .addComponents(
-            new ButtonBuilder()
-              .setCustomId('editProfile')
-              .setLabel('Edit Profile')
-              .setStyle(ButtonStyle.Secondary)
-          );
-
-        if (isStaff) {
-          updatedButtonRow.addComponents(
-            new ButtonBuilder()
-              .setCustomId('clockInOut')
-              .setLabel(profileData.clockedIn ? 'Clock Out' : 'Clock In')
-              .setStyle(ButtonStyle.Secondary)
-          );
-
-          if (supportbot.Ticket.ClaimTickets.Enabled) {
-            updatedButtonRow.addComponents(
-              new ButtonBuilder()
-                .setCustomId('viewTicketStats')
-                .setLabel('View Ticket Stats')
-                .setStyle(ButtonStyle.Secondary)
-            );
-          }
-        }
-
-        await i.update({ embeds: [profileEmbed], components: [updatedButtonRow] });
-
-        let clockedinout = new EmbedBuilder()
-          .setTitle(profileData.clockedIn ? 'Clocked In!' : 'Clocked Out!') 
-          .setDescription(profileData.clockedIn ? 'You have successfully clocked in.' : 'You have successfully clocked out.')
-          .setColor(supportbot.Embed.Colours.General)
-
-        await interaction.followUp({ embeds: [clockedinout], ephemeral: true });
-      }
-
-      if (i.customId === 'viewTicketStats') {
-        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-        const ticketsClaimed = TicketData.tickets.filter(t => t.claimedBy === viewingUserId);
-        const ticketsOpen = ticketsClaimed.filter(t => t.open);
-        const totalTickets = ticketsClaimed.length;
-
-        let totalResponseTime = 0;
-        let responseCount = 0;
-
-        ticketsClaimed.forEach(ticket => {
-          if (ticket.claimedAt && ticket.createdAt) {
-            const responseTime = new Date(ticket.claimedAt) - new Date(ticket.createdAt);
-            totalResponseTime += responseTime;
-            responseCount++;
-          }
-        });
-
-        const averageResponseTime = responseCount ? totalResponseTime / responseCount : 0;
-        const averageResponseTimeMinutes = Math.round(averageResponseTime / 60000);
-
-        const statsEmbed = new EmbedBuilder()
-          .setTitle(msgconfig.TicketStats.Title)
-          .setDescription(`> Ticket stats for <@${viewingUserId}>`)
-          .setColor(supportbot.Embed.Colours.General)
-          .addFields(
-            { name: msgconfig.TicketStats.OpenTickets, value: `${ticketsOpen.length}`, inline: true },
-            { name: msgconfig.TicketStats.TotalTickets, value: `${totalTickets}`, inline: true },
-            { name: msgconfig.TicketStats.ResponseTime, value: `${averageResponseTimeMinutes} minutes`, inline: false }
-          );
-
-        const statsButtonRow = new ActionRowBuilder()
-          .addComponents(
-            new ButtonBuilder()
-              .setCustomId('showOpenTickets')
-              .setLabel('Show Open Tickets')
-              .setStyle(ButtonStyle.Secondary),
-            new ButtonBuilder()
-              .setCustomId('backToProfile')
-              .setLabel('Back to Profile')
-              .setStyle(ButtonStyle.Secondary)
-          );
-
-        await i.update({ embeds: [statsEmbed], components: [statsButtonRow] });
-      }
-
-      if (i.customId === 'showOpenTickets') {
-        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-        const ticketsOpen = TicketData.tickets.filter(t => t.claimedBy === viewingUserId && t.open);
-
-        const openTicketsEmbed = new EmbedBuilder()
-          .setTitle('Active Tickets')
-          .setDescription(ticketsOpen.map(t => `<#${t.id}>`).join('\n') || 'No active tickets.')
-          .setColor(supportbot.Embed.Colours.General);
-
-        const openTicketsButtonRow = new ActionRowBuilder()
-          .addComponents(
-            new ButtonBuilder()
-              .setCustomId('backToStats')
-              .setLabel('Back to Stats')
-              .setStyle(ButtonStyle.Secondary)
-          );
-
-        await i.update({ embeds: [openTicketsEmbed], components: [openTicketsButtonRow] });
-      }
-
-      if (i.customId === 'backToStats') {
-        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-        const ticketsClaimed = TicketData.tickets.filter(t => t.claimedBy === viewingUserId);
-        const ticketsOpen = ticketsClaimed.filter(t => t.open);
-        const totalTickets = ticketsClaimed.length;
-
-        let totalResponseTime = 0;
-        let responseCount = 0;
-
-        ticketsClaimed.forEach(ticket => {
-          if (ticket.claimedAt && ticket.createdAt) {
-            const responseTime = new Date(ticket.claimedAt) - new Date(ticket.createdAt);
-            totalResponseTime += responseTime;
-            responseCount++;
-          }
-        });
-
-        const averageResponseTime = responseCount ? totalResponseTime / responseCount : 0;
-        const averageResponseTimeMinutes = Math.round(averageResponseTime / 60000);
-
-        const statsEmbed = new EmbedBuilder()
-          .setTitle(msgconfig.TicketStats.Title)
-          .setDescription(`> Ticket stats for <@${viewingUserId}>`)
-          .setColor(supportbot.Embed.Colours.General)
-          .addFields(
-            { name: msgconfig.TicketStats.OpenTickets, value: `${ticketsOpen.length}`, inline: true },
-            { name: msgconfig.TicketStats.TotalTickets, value: `${totalTickets}`, inline: true },
-            { name: msgconfig.TicketStats.ResponseTime, value: `${averageResponseTimeMinutes} minutes`, inline: false }
-          );
-
-        const statsButtonRow = new ActionRowBuilder()
-          .addComponents(
-            new ButtonBuilder()
-              .setCustomId('showOpenTickets')
-              .setLabel('Show Open Tickets')
-              .setStyle(ButtonStyle.Secondary),
-            new ButtonBuilder()
-              .setCustomId('backToProfile')
-              .setLabel('Back to Profile')
-              .setStyle(ButtonStyle.Secondary)
-          );
-
-        await i.update({ embeds: [statsEmbed], components: [statsButtonRow] });
-      }
-
-      if (i.customId === 'backToProfile') {
-        await i.update({ embeds: [profileEmbed], components: buttonRow.components.length > 0 ? [buttonRow] : [] });
-      }
-    });
-  }
-});
-
-module.exports.clockedInUsers = clockedInUsers;

Commands/removeUser.js

@@ -1,125 +0,0 @@
-// File path: Commands/RemoveUser.js
-
-const fs = require("fs");
-const {
-  EmbedBuilder,
-  ApplicationCommandOptionType,
-  ApplicationCommandType,
-  ActionRowBuilder,
-  ButtonBuilder,
-  ButtonStyle,
-} = require("discord.js");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-module.exports = new Command({
-  name: cmdconfig.RemoveUser.Command,
-  description: cmdconfig.RemoveUser.Description,
-  type: ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "user",
-      description: "The user to remove",
-      type: ApplicationCommandOptionType.User,
-      required: true,
-    },
-  ],
-  permissions: cmdconfig.RemoveUser.Permission,
-
-  async run(interaction) {
-
-    const { getRole } = interaction.client;
-    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-    if (!SupportStaff || !Admin)
-    
-      return interaction.reply(
-        "Some roles seem to be missing!\nPlease check for errors when starting the bot."
-      );
-
-      const NoPerms = new EmbedBuilder()
-      .setTitle("Invalid Permissions!")
-      .setDescription(
-        `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
-      )
-      .setColor(supportbot.Embed.Colours.Warn);
-
-    if (
-        !interaction.member.roles.cache.has(SupportStaff.id) &&
-        !interaction.member.roles.cache.has(Admin.id)
-    )
-      return interaction.reply({ embeds: [NoPerms] });
-
-    const userToRemove = interaction.options.getUser("user");
-    const ticketChannel = interaction.channel;
-    const ticketDataPath = "./Data/TicketData.json";
-
-    // Check if the channel is a ticket thread
-    if (!ticketChannel.isThread()) {
-      const onlyInTicket = new EmbedBuilder()
-        .setTitle(msgconfig.RemoveUser.NotInTicket_Title)
-        .setDescription(msgconfig.RemoveUser.NotInTicket_Description)
-        .setColor(supportbot.Embed.Colours.Error);
-
-      return interaction.reply({
-        embeds: [onlyInTicket],
-        ephemeral: true,
-      });
-    }
-
-    try {
-      await ticketChannel.members.remove(userToRemove.id);
-
-      const ticketData = JSON.parse(fs.readFileSync(ticketDataPath, "utf8"));
-      const ticketIndex = ticketData.tickets.findIndex((t) => t.id === ticketChannel.id);
-      if (ticketIndex !== -1) {
-        const subUsers = ticketData.tickets[ticketIndex].subUsers;
-        const userIndex = subUsers.indexOf(userToRemove.id);
-        if (userIndex !== -1) {
-          subUsers.splice(userIndex, 1);
-          fs.writeFileSync(ticketDataPath, JSON.stringify(ticketData, null, 4));
-        }
-      }
-
-      const removedEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.RemoveUser.Removed_Title)
-        .setDescription(msgconfig.RemoveUser.Removed_Message)
-        .setColor(supportbot.Embed.Colours.Success);
-
-      await interaction.reply({
-        embeds: [removedEmbed],
-        ephemeral: true,
-      });
-
-      const removedFromTicketEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.RemoveUser.RemovedFromTicket_Title)
-        .setDescription(msgconfig.RemoveUser.RemovedFromTicket_Description.replace(
-          "%channel_link%",
-          `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`
-        ))
-        .setColor(supportbot.Embed.Colours.General);
-
-      await userToRemove.send({
-        embeds: [removedFromTicketEmbed],
-      });
-
-    } catch (err) {
-      console.error("Error removing user from the ticket:", err);
-
-      const errorEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.RemoveUser.Error_Title)
-        .setDescription(msgconfig.RemoveUser.Error_Removing)
-        .setColor(supportbot.Embed.Colours.Error);
-
-      await interaction.reply({
-        embeds: [errorEmbed],
-        ephemeral: true,
-      });
-    }
-  },
-});

Commands/suggest.js

@@ -1,115 +0,0 @@
-const fs = require("fs");
-const Discord = require("discord.js");
-const yaml = require("js-yaml");
-
-// Load configurations
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-// Ensure suggestions file exists and is correctly loaded
-let suggestions;
-try {
-  suggestions = require("../Data/SuggestionData.json");
-} catch (error) {
-  suggestions = {};
-}
-
-module.exports = new Command({
-  name: cmdconfig.Suggestion.Command,
-  description: cmdconfig.Suggestion.Description,
-  type: Discord.ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "suggestion",
-      description: "Create a Suggestion",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: true,
-    },
-  ],
-  permissions: cmdconfig.Suggestion.Permission,
-
-  async run(interaction) {
-    const { getChannel } = interaction.client;
-
-    const suggestChannel = await getChannel(
-      supportbot.Suggestions.Channel,
-      interaction.guild
-    );
-
-    const NoChannel = new Discord.EmbedBuilder()
-      .setTitle("Missing Channel!")
-      .setDescription(msgconfig.Error.InvalidChannel)
-      .setColor(supportbot.Embed.Colours.Error);
-
-    if (!suggestChannel) return interaction.reply({ embeds: [NoChannel] });
-
-    let suggestion = interaction.options.getString("suggestion");
-
-    const SuggestEmbed = new Discord.EmbedBuilder()
-      .addFields(
-        { name: "Suggestion", value: suggestion, inline: true },
-        { name: "From", value: `<@${interaction.user.id}>` },
-        { name: `${supportbot.Suggestions.UpvoteEmoji} ${supportbot.Suggestions.UpvoteTitle}`, value: "0", inline: true },
-        { name: `${supportbot.Suggestions.DownvoteEmoji} ${supportbot.Suggestions.DownvoteTitle}`, value: "0", inline: true }
-      )
-      .setThumbnail(interaction.user.displayAvatarURL())
-      .setFooter({
-        text: supportbot.Embed.Footer,
-        iconURL: interaction.user.displayAvatarURL(),
-      })
-      .setColor(supportbot.Embed.Colours.General);
-
-    const UpvoteButton = new Discord.ButtonBuilder()
-      .setCustomId("upvote")
-      .setEmoji(supportbot.Suggestions.UpvoteEmoji)
-      .setStyle(supportbot.Suggestions.Buttons.Upvote);
-
-    const DownvoteButton = new Discord.ButtonBuilder()
-      .setCustomId("downvote")
-      .setEmoji(supportbot.Suggestions.DownvoteEmoji)
-      .setStyle(supportbot.Suggestions.Buttons.Downvote);
-
-    const RemoveVoteButton = new Discord.ButtonBuilder()
-      .setCustomId("removevote")
-      .setLabel(supportbot.Suggestions.Buttons.RemoveVote_Title)
-      .setStyle(supportbot.Suggestions.Buttons.RemoveVote); // Red button
-
-    const row = new Discord.ActionRowBuilder().addComponents(UpvoteButton, DownvoteButton, RemoveVoteButton);
-
-    const suggestionMsg = await suggestChannel.send({ embeds: [SuggestEmbed], components: [row] });
-
-    suggestions[suggestionMsg.id] = {
-      suggestion: suggestion,
-      author: interaction.user.id,
-      upvotes: [],
-      downvotes: []
-    };
-
-    fs.writeFileSync("./Data/SuggestionData.json", JSON.stringify(suggestions, null, 2));
-
-    if (supportbot.Suggestions.Threads.Enabled) {
-      await suggestionMsg.startThread({
-        name: supportbot.Suggestions.Threads.Title,
-        autoArchiveDuration: 60,
-        type: Discord.ChannelType.PublicThread,
-        reason: supportbot.Suggestions.Threads.Reason,
-      });
-    }
-
-    const Submitted = new Discord.EmbedBuilder()
-      .setTitle(`${msgconfig.Suggestions.Sent_Title}`)
-      .setDescription(`${msgconfig.Suggestions.Sent}`)
-      .addFields(
-        { name: "Sent to:", value: `<#${suggestChannel.id}>` },
-      )
-      .setColor(supportbot.Embed.Colours.Success);
-
-    await interaction.reply({ 
-      ephemeral: true, 
-      embeds: [Submitted] 
-    });
-  },
-});

Commands/ticket.js

@@ -1,461 +0,0 @@
-const fs = require("fs");
-const {
-  EmbedBuilder,
-  ApplicationCommandOptionType,
-  ApplicationCommandType,
-  ChannelType,
-  ActionRowBuilder,
-  ButtonBuilder,
-  StringSelectMenuBuilder,
-  StringSelectMenuOptionBuilder,
-  ButtonStyle,
-} = require("discord.js");
-const yaml = require("js-yaml");
-
-const panelconfig = yaml.load(fs.readFileSync("./Configs/ticket-panel.yml", "utf8"));
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-const TicketNumberID = require("../Structures/TicketID.js");
-
-async function getClockedInUsers(guild) {
-  const clockedInUsers = new Set();
-
-  const profilesDir = './Data/Profiles';
-  const profileFiles = fs.readdirSync(profilesDir);
-
-  for (const file of profileFiles) {
-    const profileData = JSON.parse(fs.readFileSync(`${profilesDir}/${file}`, "utf8"));
-    if (profileData.clockedIn) {
-      const userId = file.replace('.json', '');
-      const member = await guild.members.fetch(userId);
-      if (member) clockedInUsers.add(member.id);
-    }
-  }
-  return clockedInUsers;
-}
-
-async function assignTicketToUser(ticketChannel, Staff, Admin, interaction, attempts = 0) {
-  console.log(`Assigning ticket attempt ${attempts}`);
-
-  try {
-    const clockedInUsers = await getClockedInUsers(interaction.guild);
-    console.log(`Clocked in users: ${Array.from(clockedInUsers).join(', ')}`);
-
-    if (clockedInUsers.size === 0 || attempts >= 2) {
-      console.log("No clocked in users or max attempts reached");
-      const claimChannel = await interaction.guild.channels.cache.get(supportbot.Ticket.ClaimTickets.Channel);
-      if (claimChannel) {
-        const claimEmbed = new EmbedBuilder()
-          .setTitle(msgconfig.Ticket.ClaimTickets.ClaimTitle || 'Default Claim Title')
-          .setDescription(msgconfig.Ticket.ClaimTickets.ClaimMessage || 'Default Claim Message')
-          .setColor(supportbot.Embed.Colours.General);
-
-        const claimButton = new ButtonBuilder()
-          .setCustomId(`claimticket-${ticketChannel.id}`)
-          .setLabel(supportbot.Ticket.ClaimTickets.ButtonTitle || 'Claim Ticket')
-          .setStyle(ButtonStyle.Primary);
-
-        const row = new ActionRowBuilder().addComponents(claimButton);
-
-        const claimMessage = await claimChannel.send({
-          content: `<@&${Staff.id}> <@&${Admin.id}>`,
-          embeds: [claimEmbed],
-          components: [row],
-        });
-
-        const filter = i => i.customId === `claimticket-${ticketChannel.id}` && i.member.roles.cache.has(Staff.id);
-        const collector = claimMessage.createMessageComponentCollector({ filter, time: 120000 });
-
-        collector.on('collect', async i => {
-          console.log(`Ticket claimed by user ${i.user.id}`);
-          await ticketChannel.send({ content: `<@${i.user.id}> has claimed the ticket.` });
-        });
-
-        collector.on('end', async collected => {
-          if (collected.size === 0) {
-            console.log("No one claimed the ticket, notifying admins");
-            await claimMessage.delete();
-
-            await claimChannel.send({
-              content: `No one claimed the ticket. Tagging roles: <@&${Staff.id}> <@&${Admin.id}>`,
-              embeds: [new EmbedBuilder().setDescription(`Ticket is still unclaimed: <#${ticketChannel.id}>`).setColor(supportbot.Embed.Colours.Warn)],
-            });
-          }
-        });
-
-        return null;
-      } else {
-        console.error("Claim channel not found");
-        return null;
-      }
-    }
-
-    const clockedInArray = Array.from(clockedInUsers);
-    const assignedUserId = clockedInArray[Math.floor(Math.random() * clockedInArray.length)];
-    const assignedUser = await interaction.guild.members.fetch(assignedUserId);
-    console.log(`Assigned user: ${assignedUserId}`);
-
-    const claimEmbed = new EmbedBuilder()
-      .setTitle(msgconfig.Ticket.ClaimTickets.ClaimTitle || 'Default Claim Title')
-      .setDescription(msgconfig.Ticket.ClaimTickets.ClaimMessage.replace('%user%', interaction.user.id) || 'Default Claim Message')
-      .setColor(supportbot.Embed.Colours.General);
-
-    const claimButton = new ButtonBuilder()
-      .setCustomId(`claimticket-${ticketChannel.id}`)
-      .setLabel(supportbot.Ticket.ClaimTickets.ButtonTitle || 'Claim Ticket')
-      .setStyle(ButtonStyle.Primary);
-
-    const row = new ActionRowBuilder().addComponents(claimButton);
-
-    const claimChannel = await interaction.guild.channels.cache.get(supportbot.Ticket.ClaimTickets.Channel);
-    if (!claimChannel) {
-      console.error("Claim channel not found");
-      return null;
-    }
-
-    const claimMessage = await claimChannel.send({
-      content: `${assignedUser}`,
-      embeds: [claimEmbed],
-      components: [row],
-    });
-
-    const filter = i => i.customId === `claimticket-${ticketChannel.id}` && i.user.id === assignedUserId;
-    const collector = claimMessage.createMessageComponentCollector({ filter, time: 120000 });
-
-    collector.on('collect', async i => {
-      console.log(`Ticket claimed by user ${i.user.id}`);
-      await ticketChannel.send({ content: `<@${assignedUserId}>` });
-    });
-
-    collector.on('end', async collected => {
-      if (collected.size === 0) {
-        console.log("No one claimed the ticket, attempting reassignment");
-        await claimMessage.delete();
-
-        if (attempts >= 1) {
-          await claimChannel.send({
-            content: `No one claimed the ticket. Tagging roles: <@&${Staff.id}> <@&${Admin.id}>`,
-            embeds: [new EmbedBuilder().setDescription(`Ticket is still unclaimed: <#${ticketChannel.id}>`).setColor(supportbot.Embed.Colours.Warn)],
-          });
-
-          // Add a claim button for any staff member to click
-          const claimEmbed = new EmbedBuilder()
-            .setTitle(msgconfig.Ticket.ClaimTickets.ClaimTitle)
-            .setDescription(msgconfig.Ticket.ClaimTickets.ClaimMessage)
-            .setColor(supportbot.Embed.Colours.General);
-
-          const claimButton = new ButtonBuilder()
-            .setCustomId(`claimticket-${ticketChannel.id}`)
-            .setLabel(supportbot.Ticket.ClaimTickets.ButtonTitle)
-            .setEmoji(supportbot.Ticket.ClaimTickets.ButtonEmoji)
-            .setStyle(ButtonStyle.Primary);
-
-          const row = new ActionRowBuilder().addComponents(claimButton);
-
-          const claimMessage = await claimChannel.send({
-            content: `<@&${Staff.id}> <@&${Admin.id}>`,
-            embeds: [claimEmbed],
-            components: [row],
-          });
-
-          const filter = i => i.customId === `claimticket-${ticketChannel.id}` && i.member.roles.cache.has(Staff.id);
-          const collector = claimMessage.createMessageComponentCollector({ filter, time: 120000 });
-
-          collector.on('collect', async i => {
-            console.log(`Ticket ${ticketChannel.id} claimed by user ${i.user.id}`);
-            await ticketChannel.member.add(i.user.id);
-          });
-
-          collector.on('end', async collected => {
-            if (collected.size === 0) {
-              console.log(`No one claimed the ticket (${ticketChannel.id}), notifying all staff`);
-              await claimMessage.delete();
-
-              await claimChannel.send({
-                content: `No one claimed the ticket. Tagging roles: <@&${Staff.id}> <@&${Admin.id}>`,
-              });
-            }
-          });
-        } else {
-          const ReassigningEmbed = new EmbedBuilder()
-            .setTitle(msgconfig.Ticket.ClaimTickets.ReassigningTitle)
-            .setDescription(msgconfig.Ticket.ClaimTickets.ReassigningMessage.replace('%user%', assignedUserId))
-            .setColor(supportbot.Embed.Colours.General);
-
-          await claimChannel.send({ embeds: [ReassigningEmbed], components: [] });
-          await assignTicketToUser(ticketChannel, Staff, Admin, interaction, attempts + 1);
-        }
-      }
-    });
-
-    return assignedUserId;
-  } catch (error) {
-    console.error("Error in assignTicketToUser function:", error);
-    if (error instanceof CombinedError) {
-      console.error("CombinedError details:", error.errors);
-    }
-    return null;
-  }
-}
-
-module.exports = new Command({
-  name: cmdconfig.OpenTicket.Command,
-  description: cmdconfig.OpenTicket.Description,
-  type: ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "reason",
-      description: "Ticket Reason",
-      type: ApplicationCommandOptionType.String,
-    },
-  ],
-  permissions: cmdconfig.OpenTicket.Permission,
-
-  async run(interaction) {
-    try {
-      let TicketReason = null;
-      if (supportbot.Ticket.TicketReason) {
-        TicketReason = interaction.reason || null; // Retrieve the reason from the interaction object
-      }
-
-      let TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-      const { getRole, getChannel } = interaction.client;
-      let User = interaction.guild.members.cache.get(interaction.user.id);
-
-      if (
-        supportbot.Ticket.TicketsPerUser &&
-        TicketData.tickets.filter((t) => t.user === interaction.user.id && t.open).length >= supportbot.Ticket.TicketsPerUser
-      ) {
-        return interaction.reply({
-          embeds: [
-            {
-              title: "Too Many Tickets!",
-              description: `You can't have more than ${supportbot.Ticket.TicketsPerUser} open tickets!`,
-              color: supportbot.Embed.Colours.Warn,
-            },
-          ],
-          ephemeral: true,
-        });
-      }
-
-      if (User.roles.cache.has(supportbot.Roles.ModRoles.Blacklisted)) {
-        return interaction.reply({
-          content: msgconfig.Ticket.Blacklisted,
-          ephemeral: true,
-        });
-      }
-
-      if (User.roles.cache.has(supportbot.Roles.ModRoles.Muted)) {
-        return interaction.reply({
-          content: msgconfig.Ticket.Muted,
-          ephemeral: true,
-        });
-      }
-
-      let ticketNumberID = await TicketNumberID.pad();
-      const TicketSubject = TicketReason || msgconfig.Ticket.InvalidSubject;
-
-      const TicketExists = new EmbedBuilder()
-        .setTitle("Ticket Exists!")
-        .setDescription(msgconfig.Ticket.TicketExists);
-
-      if (
-        await interaction.guild.channels.cache.find(
-          (ticketChannel) => ticketChannel.name === `${supportbot.Ticket.Channel}${ticketNumberID}`
-        )
-      ) {
-        return await interaction.reply({
-          embeds: [TicketExists],
-          ephemeral: true,
-        });
-      }
-
-      const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-      const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-      if (!Staff || !Admin)
-        return interaction.reply({
-          content: "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
-          ephemeral: true,
-        });
-
-      const TicketCategory = interaction.guild.channels.cache.find(
-        (c) => c.name === supportbot.Ticket.TicketCategory || c.id === supportbot.Ticket.TicketCategory
-      );
-
-      const channel = await getChannel(supportbot.Ticket.TicketCategory, interaction.guild);
-      const ticketChannel = await channel.threads.create({
-        name: `${supportbot.Ticket.Channel}${ticketNumberID}`,
-        type: ChannelType.PrivateThread,
-        parent: TicketCategory,
-        autoArchiveDuration: 60,
-        reason: 'support ticket',
-      });
-
-      // Assign ticket to a user if claiming tickets is enabled
-      if (supportbot.Ticket.ClaimTickets.Enabled) {
-        const assignedUserId = await assignTicketToUser(ticketChannel, Staff, Admin, interaction);
-        if (!assignedUserId) {
-          const claimChannel = await interaction.guild.channels.cache.get(supportbot.Ticket.ClaimTickets.Channel);
-          await claimChannel.send(`<@&${Staff.id}> <@&${Admin.id}>`);
-        }
-      }
-
-      // Add user to the ticket channel
-      await ticketChannel.members.add(interaction.user.id);
-
-      // Save ticket data
-      TicketData.tickets.push({
-        id: ticketChannel.id,
-        name: ticketChannel.name,
-        user: interaction.user.id,
-        number: ticketNumberID,
-        reason: TicketSubject,
-        open: true,
-        subUsers: [],
-        createdAt: new Date().toISOString(),
-        claimedAt: null,
-      });
-
-      fs.writeFileSync(
-        "./Data/TicketData.json",
-        JSON.stringify(TicketData, null, 4),
-        (err) => {
-          if (err) console.error(err);
-        }
-      );
-
-      // Notify the user that the ticket was created
-      const CreatedTicket = new EmbedBuilder()
-        .setDescription(
-          msgconfig.Ticket.TicketCreatedAlert.replace(/%ticketauthor%/g, interaction.user.id)
-            .replace(/%ticketid%/g, ticketChannel.id)
-            .replace(/%ticketusername%/g, interaction.user.username)
-            .replace(/%ticketreason%/g, TicketSubject)
-        )
-        .setColor(supportbot.Embed.Colours.General);
-      await interaction.reply({ embeds: [CreatedTicket], ephemeral: true });
-
-      // Create the ticket message
-      const TicketMessage = new EmbedBuilder()
-        .setAuthor({
-          name: msgconfig.Ticket.TicketAuthorTitle.replace(/%ticketauthor%/g, interaction.user.id)
-            .replace(/%ticketid%/g, ticketChannel.id)
-            .replace(/%ticketusername%/g, interaction.user.username),
-          iconURL: interaction.user.displayAvatarURL(),
-        })
-        .setTitle(
-          msgconfig.Ticket.TicketTitle.replace(/%ticketauthor%/g, interaction.user.id)
-            .replace(/%ticketid%/g, ticketChannel.id)
-            .replace(/%ticketusername%/g, interaction.user.username)
-        )
-        .setDescription(
-          msgconfig.Ticket.TicketMessage.replace(/%ticketauthor%/g, interaction.user.id)
-            .replace(/%ticketid%/g, ticketChannel.id)
-            .replace(/%ticketusername%/g, interaction.user.username)
-            .replace(/%ticketreason%/g, TicketSubject)
-        )
-        .setColor(supportbot.Embed.Colours.General);
-
-      // Add reason field if ticket reason is enabled
-      if (supportbot.Ticket.TicketReason && TicketReason) {
-        TicketMessage.addFields(
-          { name: "Reason", value: TicketReason, inline: false }
-        );
-      }
-
-      // Create the control panel
-      const SelectMenus = new StringSelectMenuBuilder()
-        .setCustomId("ticketcontrolpanel")
-        .setPlaceholder("Ticket Control Panel")
-        .addOptions(
-          new StringSelectMenuOptionBuilder()
-            .setLabel("Close")
-            .setDescription("Close the ticket.")
-            .setEmoji(supportbot.SelectMenus.Tickets.CloseEmoji)
-            .setValue("ticketclose"),
-          new StringSelectMenuOptionBuilder()
-            .setLabel("Archive")
-            .setDescription("Acrhive the ticket.")
-            .setEmoji(supportbot.SelectMenus.Tickets.ArchiveEmoji)
-            .setValue("archiveticket"),
-          new StringSelectMenuOptionBuilder()
-            .setLabel("Lock Ticket")
-            .setDescription("Lock the ticket.")
-            .setEmoji(supportbot.SelectMenus.Tickets.LockEmoji)
-            .setValue("lockticket"),
-          new StringSelectMenuOptionBuilder()
-            .setLabel("Enable Invites")
-            .setDescription("Enable invites.")
-            .setEmoji(supportbot.SelectMenus.Tickets.EnableInvitesEmoji)
-            .setValue("enableinvites"),
-          new StringSelectMenuOptionBuilder()
-            .setLabel("Disable Invites")
-            .setDescription("Disable invites.")
-            .setEmoji(supportbot.SelectMenus.Tickets.DisableInvitesEmoji)
-            .setValue("disableinvites"),
-        );
-
-      const row2 = new ActionRowBuilder().addComponents(SelectMenus);
-
-      // Send the ticket message and control panel
-      await ticketChannel.send({
-        embeds: [TicketMessage],
-        components: [row2],
-      });
-
-      // Handle department selection if not specified
-      if (!department) {
-        try {
-          const buttons = supportbot.Departments.map((x, index) =>
-            new ButtonBuilder()
-              .setCustomId("Department" + index)
-              .setLabel(x.title)
-              .setStyle(x.color)
-              .setEmoji(x.emoji)
-          );
-
-          const row = new ActionRowBuilder().addComponents(buttons);
-
-          const message = await ticketChannel.send({
-            content: "Please select a department:",
-            components: [row],
-          });
-
-          const filter = (i) => i.user.id === interaction.user.id;
-          await message.awaitMessageComponent({
-            filter,
-            max: 1,
-            componentType: "BUTTON",
-            time: supportbot.Ticket.Timeout * 60000,
-          });
-
-        } catch (e) {
-          if (e.code === "COLLECTOR_ERROR") {
-            try {
-              const ticket = TicketData.tickets.findIndex((t) => t.id === ticketChannel.id);
-              TicketData.tickets[ticket].open = false;
-              fs.writeFileSync(
-                "./Data/TicketData.json",
-                JSON.stringify(TicketData, null, 4),
-                (err) => {
-                  if (err) console.error(err);
-                }
-              );
-              await interaction.user.send(
-                "Your ticket has timed out. Please open a new one and select a department."
-              );
-            } catch (error) {
-              console.error("An error occurred while handling collector:", error);
-            }
-            await ticketChannel.delete();
-          }
-        }
-      }
-    } catch (error) {
-      console.error("Error in run method:", error);
-    }
-  },
-});

Commands/ticketpanel.js

@@ -1,115 +0,0 @@
-// ticketpanel.js
-const fs = require("fs");
-const {
-  EmbedBuilder,
-  ApplicationCommandType,
-  ActionRowBuilder,
-  ButtonBuilder,
-} = require("discord.js");
-const yaml = require("js-yaml");
-
-const panelconfig = yaml.load(fs.readFileSync("./Configs/ticket-panel.yml", "utf8"));
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-module.exports = new Command({
-  name: cmdconfig.TicketPanel.Command,
-  description: cmdconfig.TicketPanel.Description,
-  type: ApplicationCommandType.ChatInput,
-  options: [],
-  permissions: cmdconfig.TicketPanel.Permission,
-
-  async run(interaction) {
-    if (!panelconfig.Panel) {
-      console.log(
-        "\u001b[31m",
-        `[TICKET PANEL]`,
-        "\u001b[33m",
-        "Ticket Panel is not setup, You can set this in", `\u001b[31m`, '/Configs/ticket-panel.yml', `\n  `,
-      );
-      return interaction.reply({
-        content: "Ticket Panel is not set up. Please configure it in `/Configs/ticket-panel.yml`.",
-        ephemeral: true,
-      });
-    }
-
-    const channelName = panelconfig.Channel;
-    const channel = interaction.guild.channels.cache.find(ch => ch.name === channelName);
-    if (!channel) {
-      console.log(`[TICKET PANEL] ${channelName} channel not found. Please check your config file.`);
-      return interaction.reply({
-        content: `${channelName} channel not found. Please check your config file.`,
-        ephemeral: true,
-      });
-    }
-
-    const panelid = JSON.parse(fs.readFileSync("./Data/ticket-panel-id.json", "utf8"));
-
-    try {
-      await channel.messages.fetch(panelid.TicketPanelID);
-      return interaction.reply({
-        content: "Ticket panel message already exists.",
-        ephemeral: true,
-      });
-    } catch (error) {
-      let embed = new EmbedBuilder()
-        .setTitle(panelconfig.PanelTitle)
-        .setColor(panelconfig.PanelColour)
-        .setFooter({
-          text: supportbot.Embed.Footer,
-          iconURL: interaction.user.displayAvatarURL(),
-        });
-
-      if (panelconfig.TicketPanel_Description) {
-        embed.setDescription(panelconfig.PanelMessage);
-      }
-
-      if (panelconfig.TicketPanel_Thumbnail) {
-        embed.setThumbnail(panelconfig.PanelThumbnail);
-      }
-
-      if (panelconfig.TicketPanel_Image) {
-        embed.setImage(panelconfig.PanelImage);
-      }
-
-      const createTicketButton = new ButtonBuilder()
-        .setCustomId("createticket")
-        .setLabel(panelconfig.Button.Text)
-        .setEmoji(panelconfig.Button.Emoji)
-        .setStyle(panelconfig.Button.Color);
-
-      let row = new ActionRowBuilder().addComponents(createTicketButton);
-
-      try {
-        const message = await channel.send({
-          embeds: [embed],
-          components: [row],
-        });
-
-        let data = {
-          id: panelid.id,
-          TicketPanelID: message.id,
-        };
-
-        fs.writeFileSync(
-          "./Data/ticket-panel-id.json",
-          JSON.stringify(data),
-          "utf8"
-        );
-
-        return interaction.reply({
-          content: "Ticket panel message has been sent!",
-          ephemeral: true,
-        });
-      } catch (e) {
-        console.log("Error sending message:", e);
-        return interaction.reply({
-          content: "An error occurred while sending the ticket panel message.",
-          ephemeral: true,
-        });
-      }
-    }
-  },
-});

Commands/translate.js

@@ -1,117 +0,0 @@
-// SupportBot | Emerald Services
-// Translate Command
-
-const fs = require("fs");
-
-const Discord = require("discord.js");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(
-  fs.readFileSync("./Configs/supportbot.yml", "utf8")
-);
-
-const cmdconfig = yaml.load(
-  fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-
-const msgconfig = yaml.load(
-  fs.readFileSync("./Configs/messages.yml", "utf8")
-)
-
-const Command = require("../Structures/Command.js");
-const translate = require("@vitalets/google-translate-api");
-
-module.exports = new Command({
-  name: cmdconfig.Translate.Command,
-  description: cmdconfig.Translate.Description,
-  type: Discord.ApplicationCommandType.ChatInput,
-  options: [
-    {
-      type: Discord.ApplicationCommandOptionType.String,
-      name: "language",
-      description: "A 2 letter language code",
-      required: true,
-    },
-    {
-      type: Discord.ApplicationCommandOptionType.String,
-      name: "text",
-      description: "The text to translate",
-      required: true,
-    }, // The input text for the translation
-  ],
-  permissions: cmdconfig.Translate.Permission, // The permission the user/role at least requires
-
-  async run(interaction) {
-    let disableCommand = true;
-
-    const { getRole } = interaction.client;
-    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-    if (!SupportStaff || !Admin)
-    
-      return interaction.reply(
-        "Some roles seem to be missing!\nPlease check for errors when starting the bot."
-      );
-
-      const NoPerms = new Discord.EmbedBuilder()
-      .setTitle("Invalid Permissions!")
-      .setDescription(
-        `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
-      )
-      .setColor(supportbot.Embed.Colours.Warn);
-
-    if (
-      !interaction.member.roles.cache.has(SupportStaff.id) &&
-      !interaction.member.roles.cache.has(Admin.id)
-    )
-      return interaction.reply({ embeds: [NoPerms] });
-
-    const { getChannel } = interaction.client;
-    let lang = interaction.options.getString("language"); // Grab choice of language code by user
-    let url = "https://www.science.co.il/language/Codes.php"; // URL to all available language codes
-    let text = await interaction.options.getString("text"); // Grab the text to translate by the user
-    let translatelog = await getChannel(
-      supportbot.Translate.Log,
-      interaction.guild
-    ); // Grab the set logging channel for translations
-
-
-    // Return message if user has provided an invalid language code
-    const result = await translate(text, { to: lang }).catch(async (err) => {
-      if (err && err.code == 400) {
-        await interaction.reply({
-          embeds: [
-            new Discord.EmbedBuilder()
-              .setColor(supportbot.Embed.Colours.Warn)
-              .setTitle("Valid Language Codes")
-              .setURL(url)
-              .setDescription(
-                "Click the title to see which 2 letter language codes are valid."
-              ),
-          ],
-          ephemeral: true,
-        });
-      }
-    });
-    if (!result) return;
-
-    // Embed containing language code, original text and translated text
-    let transembed = new Discord.EmbedBuilder()
-      .setAuthor({ name: interaction.user.tag, iconURL: interaction.user.displayAvatarURL({ dynamic: true }) })
-      .setColor(supportbot.Embed.Colours.Success)
-      .setDescription(`**Translation to ${lang}**`)
-      .addFields(
-        { name: "Original text", value: text },
-        { name: "Translated text", value: result.text },
-      )
-      .setFooter({ text: `Author: ${interaction.user.id}` })
-      .setTimestamp();
-
-    // Send embed [transembed] with translated message to channel
-    await interaction.reply({ embeds: [transembed] });
-
-    // Send embed [transembed] to logging channel
-    await translatelog.send({ embeds: [transembed] });
-  },
-  
-})

Configs/api.yml

@@ -0,0 +1,8 @@
+# -------------------------------
+#   API Server Configuration
+# -------------------------------
+
+API:
+  Enabled: true
+  Port: 3000 # PORT NUMBER FOR YOUR BOT
+  SecretKey: "PUT_RANDOM_STRING_HERE" # DO NOT SHARE THIS KEY WITH ANYONE

Configs/commands.yml

@@ -7,11 +7,11 @@
 #           SupportBot created by Emerald Services
 #           Installed with MIT License
 #
-#           Discord Support: https://dsc.gg/emerald-dev
-#           Official Documentation: https://emeraldsrv.dev/wiki
-#           Third-Party Documentation: https://emeraldsrv.dev/third-party
+#           Discord Support: https://discord.gg/emeraldsrv
+#           Official Documentation: https://docs.emeraldsrv.com
+#           Addons Marketplace: https://community.emeraldsrv.com
 #
-#           Command Configuration
+#           Commands Configuration (commands.yml)
 
 Help:
   Command: "help"
@@ -48,18 +48,6 @@ AddUser:
   Description: "Add a user to a support ticket."
   Permission: ["SendMessages"]
   Enabled: true
-
-ForceAddUser:
-  Command: "forceadd"
-  Description: "Add a user to a support ticket by bypassing the invite system."
-  Permission: ["SendMessages"]
-  Enabled: true
-
-RemoveUser:
-  Command: "remove"
-  Description: "Remove a user from a support ticket."
-  Permission: ["SendMessages"]
-  Enabled: true
   
 CloseTicket:
   Command: "close"
@@ -67,12 +55,40 @@ CloseTicket:
   Permission: ["SendMessages"]
   Enabled: true
 
+TicketManage:
+  Command: "ticketmanage"
+  Description: "Manage an existing support ticket."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+  Close:
+    Command: "close"
+    Description: "Close a support ticket."
+
+  ForceAdd:
+    Command: "forceadd"
+    Description: "Add a user to a support ticket by bypassing the invite system."
+
+  ForceRemove:
+    Command: "forceremove"
+    Description: "Remove a user from a support ticket by bypassing the normal restrictions."
+
+  Rename:
+    Command: "rename"
+    Description: "Rename a support ticket by bypassing the normal restrictions."
+
 Suggestion:
   Command: "suggest"
   Description: "Create a suggestion."
   Permission: ["SendMessages"]
   Enabled: true
 
+SuggestionAdmin:
+  Command: "suggestadmin"
+  Description: "Update a suggestion’s status."
+  Permission: ['SendMessages']
+  # Disable "Suggestion" to disable this command.
+
 Embed:
   Command: "embed"
   Description: "Build a discord embed."
@@ -83,7 +99,7 @@ Translate:
   Command: "translate"
   Description: "Translate something to english"
   Permission: ["SendMessages"]
-  Enabled: false
+  Enabled: true
 
 UserInfo:
   Command: "userinfo"
@@ -97,6 +113,66 @@ Ping:
   Permission: ["SendMessages"]
   Enabled: true
 
+# ---------------------------------------
+#   Bot Moderator Commands
+# ---------------------------------------
+
+Mod:
+  Command: "mod"
+  Description: "Execute a moderation action."
+  Permission: ["BanMembers", "KickMembers"]
+  Enabled: true
+
+  TicketBlacklist:
+    Command: "ticket-blacklist"
+    Description: "Blacklist a user from creating Tickets."
+
+    Add: 
+      Command: "add"
+      Description: "Add a user to the blacklist."
+      
+    Remove:
+      Command: "remove"
+      Description: "Remove a user from the blacklist."
+
+    View:
+      Command: "view"
+      Description: "View all blacklisted users."
+
+# ---------------------------------------
+#   Bot Administrator Commands
+# ---------------------------------------
+
+Settings:
+  Command: "settings"
+  Description: "Update bot settings."
+  Permission: ["Administrator"]
+  Enabled: true
+
+AI:
+  Command: "ai"
+  Description: "Manage SupportBot AI settings and memory."
+  Permission: ["Administrator"]
+  Enabled: true
+
+  Train:
+    Command: "train"
+    Description: "Train the AI by adding knowledge to its database."
+
+  Knowledge:
+    Command: "knowledge"
+    Description: "Manage the AI knowledge base."
+    Clear:
+      Command: "clear"
+      Description: "Clear all trained knowledge from the AI."
+
+  Memory:
+    Command: "memory"
+    Description: "Manage the AI conversational memory."
+    Clear:
+      Command: "clear"
+      Description: "Clear recent conversation memory for this channel."
+
 # ---------------------------------------
 #   Command Description Configuration
 # ---------------------------------------
@@ -113,3 +189,8 @@ HelpCommandDesc: "Get a list of all the commands."
 EmbedCommandDesc: "Send a message as an embed."
 SuggestCommandDesc: "Suggest a feature for the server."
 UserInfoCommandDesc: "Get info about a user."
+TicketManageDesc: "Manage an existing support ticket."
+TicketManageCloseDesc: "Close a support ticket."
+TicketManageForceAddDesc: "Add a user to a support ticket by bypassing the invite system."
+TicketManageForceRemoveDesc: "Remove a user from a support ticket by bypassing the normal restrictions."
+TicketManageForceRenameDesc: "Rename a support ticket by bypassing the normal restrictions."

Configs/messages.yml

@@ -7,45 +7,108 @@
 #           SupportBot created by Emerald Services
 #           Installed with MIT License
 #
-#           Discord Support: https://dsc.gg/emerald-dev
-#           Official Documentation: https://emeraldsrv.com/wiki
-#           Third-Party Documentation: https://emeraldsrv.com/third-party
+#           Discord Support: https://discord.gg/emeraldsrv
+#           Official Documentation: https://docs.emeraldsrv.com
+#           Addons Marketplace: https://community.emeraldsrv.com
 #
-#           Messages Configuration
+#           Messages Configuration (messages.yml)
+
+# ----------------------------
+# Info Command
+# ----------------------------
 
 Info:
   Title: "About Us"
   Description: "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand."
   Button: "Visit Site"
-  URL: "https://emeraldsrv.com"
-  Colour: "#f74343"
+  URL: "https://docs.emeraldsrv.com"
+  Colour: "#45b463"
+
+# ----------------------------
+# Welcome/Leave Messages
+# ----------------------------
 
 Welcome:
-  Embed:
-    Colour: "#f74343"
-    Title: "Welcome to ServerName"
-    Message: ":smile: %joined_user% has just landed!"
-    Thumbnail: "BOT"
+  Enabled: true
+  LayoutStyle: "modern" 
+  # Available Layout Styles
+  #  "modern" - For the new Discord v2 components
+  #  "classic" - Use the classic Discord look.
 
-    ImageEnabled: false
-    ImageURL: "https://animagelink.png/"
+  Embed:
+    Colour: "#45b463"
+    Title: "Welcome to ServerName"
+    Message: ":smile: %joined_user% has just landed!\n\n🔨 **Server Rules:** <#1202667199853232129>"
+    Icon:
+      Mode: "USER" # USER | BOT | CUSTOM
+      CustomURL: "https://example.com/custom.png"
+    Image:
+      Enabled: false
+      URL: "https://example.com/banner.png"
+    Buttons:
+      Enabled: true
+      List:
+        - label: "BuiltByBit"
+          style: "Link"
+          url: "https://your-website.com/how-to-play-java"
+          emoji: "⌨️"
+        - label: "GitHub"
+          style: "Link"
+          url: "https://your-website.com/how-to-play-bedrock"
+          emoji: "👾"
+        - label: "Tebex"
+          style: "Link"
+          url: "https://your-store.tebex.io/"
+          emoji: "🛒"
+
+  Modern:
+    Colour: "#45b463"
+    Title: "**Welcome to ServerName**"
+    Body: ":smile: %joined_user% has just landed!\n\n🔨 **Server Rules:** <#1202667199853232129>"
+    Icon:
+      Mode: "BOT" # USER | BOT | CUSTOM
+      CustomURL: "https://example.com/custom-icon.png"
+    Image:
+      Enabled: false
+      URL: "https://example.com/banner.png"
+    Buttons:
+      - label: "BuiltByBit"
+        style: "Link"
+        url: "https://your-website.com/how-to-play-java"
+        emoji: "⌨️"
+      - label: "GitHub"
+        style: "Link"
+        url: "https://your-website.com/how-to-play-bedrock"
+        emoji: "👾"
+      - label: "Tebex"
+        style: "Link"
+        url: "https://your-store.tebex.io/"
+        emoji: "🛒"
 
 Leave:
   Embed:
     Colour: "#f74343"
     Title: "Goodbye!"
-    Message: ":slight_frown: %joined_user% has recently dropped out!"
+    Message: ":slight_frown: %left_user% has recently dropped out!"
     Thumbnail: "BOT"
 
     ImageEnabled: false
     ImageURL: "https://animagelink.png/"
 
+# ----------------------------
+# Suggestion Messages
+# ----------------------------
+
 Suggestions:
   Sent_Title: "Suggestion Sent!"
   Sent: ":white_check_mark: **You have successfully sent a suggestion.**"
   NoSelfVote: ":x: **You cannot vote on your own suggestion.**"
   RemoveVoteButton: "Remove Vote"
 
+# ----------------------------
+# Ticket Messages
+# ----------------------------
+
 Ticket:
 
 #  Available Placeholders:
@@ -54,8 +117,18 @@ Ticket:
 #  <@%ticketauthor%> - Tags the user who created the ticket.
 #  <#%ticketid%> - Mentions the ticket channel.
 
-  TicketAuthorTitle: "%ticketusername%'s Ticket"
-  TicketTitle: "Support Ticket"
+  # You can use Markdown formatting in this message:
+  # # Heading 1
+  # ## Heading 2
+  # ### Heading 3
+  # **Bold** text
+  # *Italic* text
+  # -# Small text
+  # - Bullet points
+  # Links: [text](https://example.com)
+
+  TicketAuthorTitle: "-# %ticketusername%'s Ticket"
+  TicketTitle: "## Support Ticket"
   TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
   TicketThumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
   TicketCreatedAlert: ":ticket: Ticked Created: <#%ticketid%>"
@@ -77,14 +150,11 @@ Ticket:
   Muted: ":x: You are `Muted` and therefore not allowed to open any tickets"
   InvalidSubject: "No Reason Provided!"
 
-  TranscriptSavedMessage: "📝 **Transcript Saved!**"
-  TicketLockMessage: "❌ **Ticket Locked!**"
-  TicketDeleteMessage: "⚠ **Ticket Deleting!**" 
-
-  ClosingTicket: ":warning: You have requested to close your support ticket."
   ConfirmClose: "Please confirm closing the ticket by clicking the button below."
   CloseTimeout: "Ticket close confirmation timed out."
 
+  RenamedSuccess: "🏷️ Ticket renamed successfully!"
+
   ClaimTickets:
     ClaimTitle: "Incoming Support Request!"
     ClaimMessage: "A new ticket has been created by <@!%user%>. Click the button below to claim this ticket."
@@ -98,12 +168,95 @@ Ticket:
     ReassigningTitle: "Reassigning!..."
     ReassigningMessage: "<@%user%> did not claim the ticket. **Reassigning...**"
 
-TicketStats: 
-  OpenTickets: "✅ Open Tickets"
-  TotalTickets: "🎫 Total Tickets"
-  ResponseTime: "⏱️ Average Response Time"
+  TicketQuestions:
+    Details: 
+      Title: "Ticket Details"
+      Description: "Questions by <@%user%>" # Use <@%user%> to display the username.
 
-  Title: "Your Ticket Stats"
+  AIMode:
+    Title: "SupportBot AI"
+    Description: "Use the buttons below to enable or disable AI chat in this ticket."
+    EnabledMessage: "AI Mode has been enabled for this ticket."
+    DisabledMessage: "AI Mode has been disabled for this ticket."
+
+    ThreadWelcomeTitle: "SupportBot AI"
+    ThreadWelcomeMessage: "Hi! I’m SupportBot AI. You can chat with me here about your issue."
+    
+    EnableButton: "Enable AI Mode"
+    DisableButton: "Disable AI Mode"
+
+    TicketNotFound: "Ticket not found."
+    EnableError: "There was an error enabling SupportBot AI."
+    DisableError: "There was an error disabling SupportBot AI."
+
+# ----------------------------
+# Review Messages
+# ----------------------------
+
+ReviewSystem:
+  Rate:
+    Title: "Review us!"
+    Description: "Please rate our support for this ticket (1-5 stars)."
+
+  Stars:
+    One: "⭐ 1 Star"
+    Two: "⭐⭐ 2 Stars"
+    Three: "⭐⭐⭐ 3 Stars"
+    Four: "⭐⭐⭐⭐ 4 Stars"
+    Five: "⭐⭐⭐⭐⭐ 5 Stars"
+
+  Comment:
+    Title: "Write a comment."
+    Description: "Write a comment about your experience."
+
+  ReviewEmbed:
+    Title: "Ticket Review"
+    CommentTitle: "Comment"
+    RatingTitle: "Rating"
+    ReviewedStaffTitle: "Reviewed Staff:"
+    ReviewedByTitle: "Reviewed By:"
+    ReviewEmoji: "⭐"
+    Color: "#f7a943"
+
+# ----------------------------
+# Mod Command Messages
+# ----------------------------
+
+Mod:
+  
+  TicketBlacklist:
+    Add:
+      Description: "Add a user to the ticket blacklist"
+      UserDescription: "User to blacklist"
+      AlreadyBlacklisted: ":x: {userTag} is already blacklisted."
+      Success: ":white_check_mark: {userTag} has been added to the blacklist. They can no longer use the ticket system."
+
+    Remove:
+      Description: "Remove a user from the ticket blacklist"
+      UserDescription: "User to remove from blacklist"
+      NotBlacklisted: ":x: {userTag} is not blacklisted."
+      Success: ":white_check_mark: {userTag} has been removed from the blacklist. They can now use the ticket system again."
+
+    View:
+      Description: "View the list of all blacklisted users"
+      NoBlacklistedUsers: ":information_source: There are currently no users on the blacklist."
+
+
+# ----------------------------
+# Logging Messages
+# ----------------------------
+
+TicketLog:
+  Title: "Ticket Log"
+  Colour: "#0cc559"
+
+TicketBlacklistLog:
+  Title: "Ticket Blacklist Log"
+  Colour: "#0cc559"
+
+# ----------------------------
+# Misc Messages
+# ----------------------------
 
 AddUser:
   NotInTicket_Title: "Ticket Invitation"
@@ -123,6 +276,10 @@ AddUser:
   Accepted_Message: "You have been added to the ticket."
   AddedToTicket_Title: "Added to Ticket"
   AddedToTicket_Description: "You have been added to the ticket %channel_link%."
+
+  # Added Message for inside the ticket, this informs everyone inside the ticket that the user has been added.
+  Added_Title: "User Added"
+  Added_Description: "Successfully added **%username%** to the ticket."
   
   Declined_Title: "Invitation Declined"
   Declined_Message: "You have declined the invitation."
@@ -166,13 +323,11 @@ ForceAddUser:
   Error_Adding: "There was an error adding the user to the ticket."
 
 Error:
-  IncorrectPerms: ":x: **Err!** You do not have the correct permissions to use this."
-  InvalidChannel: ":x: **Err!** Channel not found. Please create it!"
-  UserNotFound: ":x: **Err!** This user doesn't exist, Are they in this server?"
-  NoValidTicket: ":warning: You cannot execute this command here."
-  TicketExists: ":warning: This ticket cannot be opened, It already exists!"
-
-
-
-
-  
+  IncorrectPermissions: ":x: **Error!** You do not have the correct permissions to use this command."
+  MissingChannel: ":x: **Error!** Required channel not found. Please ensure it is set up correctly!"
+  UserNotFound: ":x: **Error!** Specified user not found. Please check if they are in this server."
+  CommandNotAllowedHere: ":warning: This command cannot be used in this channel."
+  EntryAlreadyExists: ":warning: Cannot complete the action, as the entry already exists."
+  EntryDoesNotExist: ":warning: Cannot complete the action, as the entry does not exist."
+  ActionFailed: ":x: **Error!** An error occurred while processing your request. Please try again later."
+  InvalidChannel: ":x: **Error!** The suggestions channel has not been set up correctly."

Configs/supportbot-ai.yml

@@ -1,39 +1,76 @@
 # -------------------------
 #   SupportBot AI
 #
-# In order to use the SupportBot AI, You need to setup an OpenAI Account. 
-# this can be done at https://platform.openai.com/
+# In order to use the SupportBot AI, You need to setup an OpenAI or Groq Developer Account. 
+# this can be done at https://platform.openai.com/ or https://groq.com/
 # -------------------------
 
 Enabled: true
 
 General:
+  Provider: "claude" 
+  Model: "claude-sonnet-4-6" 
+  Model_API_Key: "MODEL_API_KEY"
+  # Providers Available:
+  # "openai" - Use OpenAI's GPT models. Example: "gpt-5.4" "gpt-5-mini"
+  # "groq" - Use Groq's GroqAI models. Example: "meta-llama/llama-4-scout-17b-16e-instruct"
+  # "claude" - Use Anthropic's Claude models. Example: "claude-sonnet-4-6"
+
+  Tokens: 1200
+  
+  Temperature: 0.4
   Name: "SupportBot AI"
-  # What would you like to call your AI
-  Model: "gpt-4o"
-  # You can see a list of OpenAI Models here: https://platform.openai.com/docs/models
 
-  Tokens: 400
-  # Max tokens you can set is 400
-  # For more information about tokens, go to https://openai.com/api/pricing/
-  OpenAI_Key: "OPEN_AI_KEY_HERE"
-  # To create an OpenAI API key, go to https://platform.openai.com/api-keys
+  PastebinAPI_Key: "PASTEBIN_API_KEY"
+  PastebinAPI_URL: "https://pastebin.com/api/api_post.php"
 
+Style:
+  MessageType: "text" 
+  # Available Styles for AI:
+  # "embed" - AI responses will be sent as Discord embeds.
+  # "text" - AI responses will be sent as plain messages.
+  # "components_v2" - AI responses will be sent with the new components style.
 
-  PastebinAPI_Key: "PASTEBIN_API_KEY_HERE"
-  # You can get your Pastebin API Key from https://pastebin.com
-  PastebinAPI_URL: "https://pastebin.com/api/api_post.php" 
+Features:
+  SuggestTickets: true # Should SupportBot AI suggest creating a ticket if the user needs more help?
 
 Channels:
-  AIChannel: "1250190338954498048"
-  # This is the channel where AI will respond in without needing to mention the bot.
+  AIChannel: "1469028791312715902"
 
 Embed:
-  Color: 0x0cc559  # 0x<hexcode>
-  Footer: "SupportBot | Developed by Emerald Development"
+  Color: "#45b463"
+  Footer: "SupportBot AI"
+
+Memory:
+  Enabled: true
+  StoreFacts: true
+  # StoreFacts - Enables saving important facts the AI learns.
+
+  StoreSummaries: true
+  # StoreSummaries - Enables saving conversation summaries.
+
+  MaxRecentMessages: 15
+  # MaxRecentMessages - Number of recent messages used for context.
+
+  Scope: "guild" # channel | guild
+  # Available Scopes for Memory:
+  # "channel" - Memory is per channel only.
+  # "guild" - Memory is shared across the server.
+
+CustomInstructions:
+  - "You are SupportBot AI made by Emerald Services"
+  - "You are built with DiscordJS/NodeJS and currently running on dev build 26.0 build 2"
+  - "You're current build can be found here https://github.com/Emerald-Services/SupportBot/tree/26.0"
+  - "You're main build can be found here https://builtbybit.com/resources/supportbot-free-advanced-ticket-bot.8940/ and Polymart at https://polymart.org/product/518/supportbot-1-discord-ticket-bot which is version 8.4"
+  - "dev build 26.0 build 2 includes all-new AI features for SupportBot such as memory system that allows you to remember facts and summaries of conversations, which can be used to provide better responses."
+  - "SupportBot AI also have a new tickets AI Mode which is enabled in supportbot.ymll, which allows you to assist users in support tickets and provide better responses based on the context of the ticket."
+  - "Your main purpose is to assist users in the support server and provide helpful responses to their questions and issues. Always be accurate and if you do not have answer then simply ask the person to create a ticket if they need more help."
+  #- "Add custom instructions here"
 
 Messages:
-  MessageTooLong: "The response was too long, so I've posted it here: {pastebin}"
-  ErrorResponse: "I didn't receive a proper response from OpenAI. Please try again later."
-  OpenAIError: "I'm having some trouble talking to SupportBot AI's Model, OpenAI. Please try again later."
-  AIDisabled: "I am disabled, You have enable me in `supportbot-ai.yml`"
+  ErrorResponse: "I couldn't generate a response."
+  AIError: "There was an error contacting the AI provider."
+  AIDisabled: "AI is currently disabled."
+  MessageTooLong: "My response was too long, so I uploaded it here: {pastebin}"
+  SuggestTicketText: "-# Need more help? React with 🎫 to open a ticket."
+  SuggestTicketReaction : "🎫"

Configs/supportbot.yml

@@ -4,15 +4,15 @@
 #     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
 #                |_|  |_|
 #
-#           SupportBot created by Emerald Development
+#           SupportBot created by Emerald Services
 #           Installed with MIT License
 #
-#           Discord Support: https://dsc.gg/emerald-dev
-#           Official Documentation: https://github.com/Emerald-Services/SupportBot/wiki
-#           Third-Party Documentation: COMING SOON
+#           Discord Support: https://discord.gg/emeraldsrv
+#           Website: https://emeraldsrv.dev
+#
+#           SupportBot Configuration (supportbot.yml)
 
-SupportBot_Version: "v8.0.1"
-# Do not change the version number
+SupportBot_Version: "v26.1 DEV-2"
 
 # -------------------------
 #   General
@@ -20,8 +20,7 @@ SupportBot_Version: "v8.0.1"
 
 General:
   Name: "SupportBot"
-  Token: "BOT_TOKEN_HERE"
-  # To get your Discord Bot Token, Go to https://discord.com/developers/applications
+  Token: "BOT_TOKEN"
 
   Addons:
     Enabled: true
@@ -33,9 +32,16 @@ General:
 Activity:
   Status: "SupportBot v8"
   Type: "Competing"
-  # The Type can either be Playing, Watching, Listening or Competing
   StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
-  # Set The Type to "Streaming" for a streaming status!
+
+  # Available Types:
+  # Playing
+  # Watching
+  # Listening
+  # Competing
+  # Streaming (URL required)
+
+  # You can also update the activity via Discord using: /settings
 
 # -------------------------
 #  Embeds
@@ -43,13 +49,15 @@ Activity:
 
 Embed:
   Colours:
-    General: 0x0cc559 # 0x<hexcode>
-    Success: 0x04b545 # 0x<hexcode>
-    Error: 0xd13030 # 0x<hexcode>
-    Warn: 0xfca117 # 0x<hexcode>
+    General: "#0cc559"
+    Success: "#04b545"
+    Error: "#d13030"
+    Warn: "#fca117"
 
   Footer: "SupportBot | Developed by Emerald Development"
 
+  # Use 0x<hexcode>  to change the colour of the embeds.
+
 # -------------------------
 #  Roles
 # -------------------------
@@ -57,15 +65,17 @@ Embed:
 Roles:
   AutoRole:
     Enabled: true
-    Role: "Member"
+    Role: "ROLE_ID"
 
   StaffMember:
-    Staff: "Staff"
-    Admin: "Admin"
+    Staff: "ROLE_ID"
+    Admin: "ROLE_ID"
+    Moderator: "ROLE_ID"
 
-  ModRoles:
-    Muted: "Muted"
-    Blacklisted: "Blacklisted"
+  Mod:
+    AllowSupportStaff: false
+
+  # Allow Support Staff to use the /mod command. (More in detail customisation in commands.yml)
 
 # ----------------------------
 #  System Messages
@@ -73,18 +83,21 @@ Roles:
 
 Welcome: 
   Enabled: true
-  Channel: "🚨┃join-leave-logs"
+  Channel: "CHANNEL_ID"
 
 Leave: 
   Enabled: true
-  Channel: "🚨┃join-leave-logs"
+  Channel: "CHANNEL_ID"
 
 # ----------------------------
 #  Suggestions
 # ----------------------------
 
 Suggestions:
-  Channel: "📗┃suggestions"
+  Mode: "Channel" # Channel or Forum
+  ForumChannel: "FORUM_CHANNEL_ID" # A forum channel, disabled if mode is set to Channel.
+  Channel: "CHANNEL_ID" # A text channel, disabled if mode is set to Forum.
+
   UpvoteEmoji: "✅"
   DownvoteEmoji: "❌"
 
@@ -92,6 +105,7 @@ Suggestions:
   DownvoteTitle: "No"
 
   OwnSuggestion: true
+
   # If false this will not allow the user to vote for a suggestion they created
   # If true this will allow the user to vote for a suggestion they created
 
@@ -114,60 +128,77 @@ Suggestions:
     # 3 - Green
     # 4 - Red
 
+  Tags:
+   Created: "TAG_ID"
+   Considering: "TAG_ID"
+   Solved: "TAG_ID"
+   Denied: "TAG_ID"
+
 # -------------------------
 #  Tickets
 # -------------------------
 
+VoiceTickets:
+  Name: "%username%'s VC" 
+  Category: "CATEGORY_ID"
+
 Ticket:
-  TicketCategory: "📗┃tickets" #Where tickets normally go with the /ticket command
-  # This is the channel name for the ticket threads to be created, NOT A DISCORD CATEGORY!
+  TicketType: "channels" 
+
+  # Available TicketTypes:
+  # channels - Tickets will be created as channels in the TicketChannelsCategory
+  # threads - Tickets will be created as threads through the "TicketHome" channel.
+
+  UserManagement:
+    DMOnAdd: true # DM the user when they are added to the ticket
+    DMOnRemove: true # DM the user when they are removed from the ticket
+    DMTranscript: true # DM the user a transcript of the ticket when it is closed
+
+  TicketHome: "1469028381638000725"
+
+  # What is TicketHome?
+  # - Channel where the Ticket creation panel is sent.
+  # - Channel where ticket threads are made. (only if ticket threads is enabled above.)
+
+  # For TicketType: channels
+  TicketChannelsCategory: "CATEGORY_ID" 
+  TicketChannelsCategory2: "CATEGORY_ID" # This will be used if the first category has reached the max channel limit.
+  TicketArchiveCategory: "CATEGORY_ID"
+  # ---
 
   Channel: "ticket-" # The prefix for ticket channel names
   TicketsPerUser: 100
-  DMTranscripts: true
   TicketReason: true
   # If ticket reason is set to false, It will not prompt to create a reason
+
   TicketSubject: "description"
+
+  # Available TicketSubjects:
   # "description" will display the ticket reason within the channel description
   # "embed" will display the ticket reason within the ticket embed
+
   Timeout: 5
   # Set to true to allow all staff to access the ticket
 
-  Log:
-    TicketLog: "🚨┃ticket-data"
-    TicketLog_Title: "Ticket Closed"
-    DisableTicketLogChannel: false
-
-    TranscriptLog: "🚨┃ticket-data"
-    TranscriptTitle: "Ticket Transcript"
-
   Close:
     StaffOnly: true
     # Set to false is anyone is able to close a ticket.
-    Confirmation_Button: "Confirm Close"
-    Confirmation_Emoji: "🗑️"
-    Confirmation_Style: "2"
-    Title: "Are you sure you want to close this ticket?"
 
-    # Available Button Styles
-    # 1 - Blurple
-    # 2 - Grey
-    # 3 - Green
-    # 4 - Red
-
-  Invites:
+  Invites: # Invites is for ticket threads.
     StaffOnly: true
 
-  LockedTickets:
-    Channel: "1267856939275124809" 
-
   ClaimTickets:
-    Enabled: true
-    Channel: "1249723473757077624" 
-    # Channel name or Channel ID
+    Enabled: false
+    Channel: "CHANNEL_ID" 
+    # Channel where the ticket assignments are sent for staff to claim.
     
     ClaimAcceptTime: 120000
     # How long the assigned user has to accept the ticket before it gets re-assigned to someone else.
+    # 120000 = 2 Minutes
+    # 180000 = 3 Minutes
+    # 240000 = 4 Minutes
+    # 300000 = 5 Minutes
+    # Time in Mliseconds
 
     ButtonTitle: "Claim Ticket"
     ButtonEmoji: "🎫"
@@ -179,22 +210,118 @@ Ticket:
     # 3 - Green
     # 4 - Red
 
+  ReviewSystem:
+    Enabled: false                
+    Channel: "CHANNEL_ID"
+    UseModal: true
+
+  Questions: # Default questions asked when a ticket is created, these are used if departments are disabled.
+    Enabled: false  
+    List:
+      - "Please provide your account email?"
+      - "What is the nature of your issue?"
+      - "Have you tried resolving the issue yourself?"
+
+  Log:
+    TicketDataLog: "CHANNEL_ID"
+    TickeDataTitle: "Ticket Data"
+    TicketBlacklistLog: "CHANNEL_ID"
+
+  AIMode:
+    Enabled: true
+    ThreadName: "Chat with SupportBot AI"
+    WelcomeMessage: "Hi! I’m SupportBot AI. You can chat with me here about your issue."
 
 # -------------------------
-#   Departments - NOT IN THIS UPDATE
+#  Ticket Departments
 # -------------------------
 
-Departments:
-  - title: "Create Ticket"
-    role: "Staff"
-    color: "2"
-    emoji: "🎫"
-    category: "TICKETS"
+  DepartmentSystem:
+    Enabled: true
+    Placeholder: "Choose a ticket department"
+    DefaultDepartment: "general"
+
+    Departments:
+      general:
+        Name: "General Support"
+        Description: "Open a general support ticket"
+        Emoji: "🎫"
+        Category: "CATEGORY_ID"
+        Role: "ROLE_ID"
+        ChannelPrefix: "support-"
+        DefaultPriority: "normal"
+        Questions:
+          - "What do you need help with?"
+          - "When did the issue start?"
+
+      purchase:
+        Name: "Purchase Support"
+        Description: "Get help with store purchases"
+        Emoji: "💳"
+        Category: "CATEGORY_ID"
+        Role: "ROLE_ID"
+        ChannelPrefix: "purchase-"
+        DefaultPriority: "high"
+        Questions:
+          - "What is your order ID?"
+          - "What product did you purchase?"
+          - "What payment issue are you having?"
+
+      reports:
+        Name: "Player Report"
+        Description: "Report a player for breaking the rules"
+        Emoji: "🚨"
+        Category: "CATEGORY_ID"
+        Role: "ROLE_ID"
+        ChannelPrefix: "report-"
+        DefaultPriority: "normal"
+        Questions:
+          - "Who are you reporting?"
+          - "What happened?"
+          - "Do you have evidence?"
+
+      appeals:
+        Name: "Ban Appeals"
+        Description: "Appeal a server punishment"
+        Emoji: "⚖️"
+        Category: "CATEGORY_ID"
+        Role: "ROLE_ID"
+        ChannelPrefix: "appeals-"
+        DefaultPriority: "low"
+        Questions:
+          - "What punishment are you appealing?"
+          - "Why should it be reviewed?"
+          - "Anything else staff should know?"
+
+  PrioritySystem:
+    Enabled: false
+    DefaultPriority: "Normal"
+    AllowUsersToChooseOnOpen: true
+    Priorities:
+      low:
+        Name: "Low"
+        Emoji: "🟢"
+      normal:
+        Name: "Normal"
+        Emoji: "🟡"
+      high:
+        Name: "High"
+        Emoji: "🟠"
+      urgent:
+        Name: "Urgent"
+        Emoji: "🔴"
 
 # -------------------------
 #  Buttons
 # -------------------------
 Buttons:
+  General:
+    Delete: "🗑️"
+    DeleteStyle: "4"
+
+  Voice:
+    TicketDeleteText: "Delete Voice Channel"
+
   Tickets:
     ClaimEmoji: "🧑‍💻"
     ClaimStyle: "1"
@@ -206,15 +333,12 @@ Buttons:
     Unlock: "Unlock Ticket"
     Unlock_Emoji: "🔓"
     Unlock_Style: "2"
-
-
     # Available Button Styles
     # 1 - Blurple
     # 2 - Grey
     # 3 - Green
     # 4 - Red
 
-
 # -------------------------
 #  Select Menus
 # -------------------------
@@ -222,18 +346,27 @@ Buttons:
 SelectMenus:
   Tickets:
     PanelEmoji: "⚙️"
-
+    
     CloseEmoji: "🗑️"
     ArchiveEmoji: "♻️"
     LockEmoji: "🔐"
+    RenameEmoji: "🏷️"
+    VCEmoji: "🔊"
 
     EnableInvitesEmoji: "📤"
     DisableInvitesEmoji: "📥"
 
+# -------------------------
+#  Logging
+# -------------------------
 
-# -------------------------
-#  Misc
-# -------------------------
+MessageDelete:
+  Channel: "CHANNEL_ID"
+  Colour: "#d92525"
+
+MessageUpdate:
+  Channel: "CHANNEL_ID"
+  Colour: "#f2a024"
 
 Translate:
-  Log: "🚨┃logs"
+  TranslateLog: "CHANNEL_ID"

Configs/ticket-panel.yml

@@ -7,8 +7,11 @@
 #           SupportBot created by Emerald Services
 #           Installed with MIT License
 #
-#           Discord Support: https://emeraldsrv.dev/discord
-#           Community Resources: https://emeraldsrv.dev/resources
+#           Discord Support: https://discord.gg/emeraldsrv
+#           Official Documentation: https://docs.emeraldsrv.com
+#           Addons Marketplace: https://community.emeraldsrv.com
+#
+#           Ticket Creation Panel Configuration (ticket-panel.yml)
 
 # -------------------------------
 #   Ticket Panel Configuration
@@ -16,20 +19,24 @@
 
 Panel: true
 
-# ----------------------------------------
-#   Ticket Panel Message Configuration #2b2d31
-# ----------------------------------------
+Style:
+  Title: "## SupportBot Ticket Creation"
+  Description: "Click on the button to file a `Ticket` and our team will try their best to assist you in the best way we can!"
+  Image: "https://i.imgur.com/dejQvkg.png"
+  Color: "#45b463"
+  Layout: "4"
 
-Channel: "📗┃tickets"
-# The channel used to create the ticket panel, Use command /ticketpanel to generate it.
-
-PanelTitle: "SupportBot"
-PanelColour: "#0cc559"
+# Available Layout Styles
+# "1" - Style 1 - Title & Text, Button at the top -- Image at the bottom
+# "2" - Style 2 - Title & Text, Button at the bottom -- Image at the top
+# "3" - Style 3 - The classic look - Title & Text at the top -- Image in the middle -- Button at the bottom
+# "4" - Style 4 - Classic Embed (Title & Text, Image on right, Button at bottom)
 
 Button:
   Text: "Create Ticket"
   Emoji: "🎫"
   Color: "2"
+  CustomId: "createticket"
 
 # Available Button Styles
 # 1 - Blurple
@@ -37,10 +44,22 @@ Button:
 # 3 - Red
 # 4 - Green
 
-TicketPanel_Description: true
-TicketPanel_Thumbnail: false
-TicketPanel_Image: true
+DepartmentMenu:
+  CustomId: "ticketdepartmentselect" 
+  Placeholder: "Choose a ticket department"
+  DefaultDescription: "Open a support ticket"
+  DefaultEmoji: "🎫"
 
-PanelMessage: "Click on the button to file a `Ticket` and our team will try their best to assist you in the best way we can!"
-PanelThumbnail: "https://i.imgur.com/ieeZejl.png"
-PanelImage: "https://i.imgur.com/dejQvkg.png"
+Settings:
+  Image: true
+  TopTitle: true
+  TopDivider: true
+  BottomTitle: false
+  BottomDivider: false
+
+Messages:
+  NotConfigured: "Ticket Panel is not set up. Please configure it in `/Configs/ticket-panel.yml`."
+  InvalidChannel: "TicketHome channel not found. Please check your config file."
+  PanelSent: "Ticket panel message has been sent!"
+  PanelSentWithDepartments: "Ticket panel message with department selection has been sent!"
+  SendError: "An error occurred while sending the ticket panel message."

Data/BlacklistedUsers.json

@@ -0,0 +1,3 @@
+{
+    "blacklistedUsers": []
+}

Data/Profiles.json

@@ -1 +0,0 @@
-{}

Data/StaffData.json

@@ -1 +0,0 @@
-{}

Data/SuggestionData.json

@@ -1 +0,0 @@
-{}

Data/SupportBot-AI.json

@@ -1,3 +1 @@
-{
-    
-}
+   

Data/TicketData.json

@@ -1,5 +0,0 @@
-{
-    "tickets": [
-        {}
-    ]
-}

Data/profiles/0000000000000000.json

@@ -1,5 +0,0 @@
-{
-  "bio": "",
-  "timezone": "",
-  "clockedIn": false
-}

Data/ticket-panel-id.json

@@ -1,4 +0,0 @@
-{
-    "id": 0,
-    "TicketPanelID": "000000000000000000"
-}

Events/Models/claude.js

@@ -0,0 +1,84 @@
+// Emerald Services | SupportBot
+// Claude integration for SupportBot AI 
+
+const fs = require("fs");
+const yaml = require("js-yaml");
+const axios = require("axios");
+
+const supportbotai = yaml.load(
+  fs.readFileSync("./Configs/supportbot-ai.yml", "utf8"),
+);
+
+function extractTextFromMessage(message) {
+  if (!message) return "";
+
+  if (typeof message === "string") {
+    return message.trim();
+  }
+
+  if (message.text) {
+    return message.text.trim();
+  }
+
+  if (Array.isArray(message)) {
+    return message
+      .map((part) => {
+        if (typeof part === "string") return part;
+        if (part?.type === "text" && typeof part.text === "string") {
+          return part.text;
+        }
+        return "";
+      })
+      .join("")
+      .trim();
+  }
+
+  return "";
+}
+
+async function chat({ messages, temperature, maxTokens }) {
+  const model = supportbotai.General.Model;
+  const apiKey = supportbotai.General.Model_API_Key;
+
+  const systemMessages = messages.filter((m) => m.role === "system");
+  const systemPrompt = systemMessages.map((m) => m.content).join("\n\n");
+
+  const userAssistantMessages = messages.filter((m) => m.role !== "system");
+
+  const response = await axios.post(
+    "https://api.anthropic.com/v1/messages",
+    {
+      model,
+      system: systemPrompt || undefined,
+      messages: userAssistantMessages,
+      temperature: temperature || supportbotai.General.Temperature || 0.4,
+      max_tokens: maxTokens || supportbotai.General.Tokens || 800,
+    },
+    {
+      headers: {
+        "x-api-key": apiKey,
+        "anthropic-version": "2023-06-01",
+        "content-type": "application/json",
+      },
+    }
+  );
+
+  const data = response.data;
+  const content = extractTextFromMessage(data.content);
+
+  if (!content) {
+    console.error("Claude raw response:", JSON.stringify(data, null, 2));
+    throw new Error(
+      `Claude returned empty response. stop_reason=${data?.stop_reason || "unknown"}`,
+    );
+  }
+
+  return {
+    content,
+    raw: data,
+  };
+}
+
+module.exports = {
+  chat,
+};

Events/Models/groq.js

@@ -0,0 +1,72 @@
+// Emerald Services | SupportBot
+// Groq integration for SupportBot AI 
+
+const fs = require("fs");
+const yaml = require("js-yaml");
+const OpenAI = require("openai");
+
+const supportbotai = yaml.load(
+  fs.readFileSync("./Configs/supportbot-ai.yml", "utf8"),
+);
+
+const client = new OpenAI({
+  apiKey: supportbotai.General.Model_API_Key,
+  baseURL: "https://api.groq.com/openai/v1",
+});
+
+function extractTextFromMessage(message) {
+  if (!message) return "";
+
+  if (typeof message.content === "string") {
+    return message.content.trim();
+  }
+
+  if (Array.isArray(message.content)) {
+    return message.content
+      .map((part) => {
+        if (typeof part === "string") return part;
+        if (part?.type === "text" && typeof part.text === "string") {
+          return part.text;
+        }
+        if (typeof part?.text?.value === "string") {
+          return part.text.value;
+        }
+        return "";
+      })
+      .join("")
+      .trim();
+  }
+
+  return "";
+}
+
+async function chat({ messages, temperature, maxTokens }) {
+  const model = supportbotai.General.Model;
+
+  const response = await client.chat.completions.create({
+    model,
+    messages,
+    temperature: temperature || supportbotai.General.Temperature || 0.4,
+    max_tokens: maxTokens || supportbotai.General.Tokens || 800,
+  });
+
+  const choice = response?.choices?.[0];
+  const message = choice?.message;
+  const content = extractTextFromMessage(message);
+
+  if (!content) {
+    console.error("Groq raw response:", JSON.stringify(response, null, 2));
+    throw new Error(
+      `Groq returned empty response. finish_reason=${choice?.finish_reason || "unknown"}`,
+    );
+  }
+
+  return {
+    content,
+    raw: response,
+  };
+}
+
+module.exports = {
+  chat,
+};

Events/Models/openai.js

@@ -0,0 +1,68 @@
+// Emerald Services | SupportBot
+// Open AI integration for SupportBot AI 
+
+const fs = require("fs");
+const yaml = require("js-yaml");
+const OpenAI = require("openai");
+
+const supportbotai = yaml.load(
+  fs.readFileSync("./Configs/supportbot-ai.yml", "utf8"),
+);
+
+const client = new OpenAI({
+  apiKey: supportbotai.General.Model_API_Key,
+});
+
+function extractTextFromMessage(message) {
+  if (!message) return "";
+
+  if (typeof message.content === "string") {
+    return message.content.trim();
+  }
+
+  if (Array.isArray(message.content)) {
+    return message.content
+      .map((part) => {
+        if (typeof part === "string") return part;
+        if (part?.type === "text" && typeof part.text === "string")
+          return part.text;
+        if (typeof part?.text?.value === "string") return part.text.value;
+        return "";
+      })
+      .join("")
+      .trim();
+  }
+
+  return "";
+}
+
+async function chat({ messages, temperature, maxTokens }) {
+  const model = supportbotai.General.Model;
+
+  const response = await client.chat.completions.create({
+    model,
+    messages,
+    temperature: temperature || supportbotai.General.Temperature || 0.4,
+    max_completion_tokens: maxTokens || supportbotai.General.Tokens || 800,
+  });
+
+  const choice = response?.choices?.[0];
+  const message = choice?.message;
+  const content = extractTextFromMessage(message);
+
+  if (!content) {
+    console.error("OpenAI raw response:", JSON.stringify(response, null, 2));
+    throw new Error(
+      `OpenAI returned empty response. finish_reason=${choice?.finish_reason || "unknown"}`,
+    );
+  }
+
+  return {
+    content,
+    raw: response,
+  };
+}
+
+module.exports = {
+  chat,
+};

Events/guildMemberAdd.js

@@ -1,55 +1,154 @@
-
-const Discord = require('discord.js');
+const {
+    EmbedBuilder,
+    ActionRowBuilder,
+    ButtonBuilder,
+    ButtonStyle,
+    MessageFlags,
+    ContainerBuilder,
+    TextDisplayBuilder,
+    SectionBuilder,
+    ThumbnailBuilder,
+    AttachmentBuilder
+} = require("discord.js");
 const fs = require("fs");
-const Event = require("../Structures/Event.js");
 const yaml = require("js-yaml");
+const Event = require("../Structures/Event.js");
 
 const supportbot = yaml.load(
     fs.readFileSync("./Configs/supportbot.yml", "utf8")
 );
-  
-const cmdconfig = yaml.load(
-    fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-  
 const msgconfig = yaml.load(
     fs.readFileSync("./Configs/messages.yml", "utf8")
 );
 
-module.exports = new Event("guildMemberAdd", async (client, member, interaction, guild) => {
+function getWelcomeThumbnail(client, member, iconCfg) {
+    switch ((iconCfg?.Mode || "").toUpperCase()) {
+        case "USER":
+            return member.user.displayAvatarURL();
+        case "BOT":
+            return client.user.displayAvatarURL();
+        case "CUSTOM":
+            return iconCfg.CustomURL;
+        default:
+            return null;
+    }
+}
 
-    if (supportbot.Welcome.Enabled) {
-        const WelcomeChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.Welcome.Channel)
+function buildModernComponents(client, member) {
+    const container = new ContainerBuilder()
 
-        const WelcomeEmbed = new Discord.EmbedBuilder()
-            .setColor(msgconfig.Welcome.Embed.Colour)
-            .setTitle(msgconfig.Welcome.Embed.Title)
-            .setDescription(msgconfig.Welcome.Embed.Message.replace(/%joined_user%/g, member.user))
-            .setTimestamp();
-        
-            if (msgconfig.Welcome.Embed.Thumbnail === "BOT") {
-                WelcomeEmbed.setThumbnail(client.user.displayAvatarURL())
-            }
-    
-            if (msgconfig.Welcome.Embed.Thumbnail === "USER") {
-                WelcomeEmbed.setThumbnail(member.user.displayAvatarURL())
-            }
-    
-            if (msgconfig.Welcome.Embed.ImageEnabled) {
-                WelcomeEmbed.setImage(msgconfig.Welcome.Embed.ImageURL)
-            }
-    
-            WelcomeChannel.send({
-                embeds: [WelcomeEmbed]
-            })
-    
-            if (supportbot.Roles.AutoRole.Enabled) {
-                var role = member.guild.roles.cache.find(role => role.name === supportbot.Roles.AutoRole.Role);
-                member.roles.add(role);
-            } 
-    
-            console.log(`\u001b[32m`, `[+]`, `\u001b[33m`, `${member.user.username} joined the server!`)
+    if (msgconfig.Welcome.Modern.Colour) {
+        container .setAccentColor(parseInt(msgconfig.Welcome.Modern.Colour.replace("#", ""), 16));
+    }
     
+    const section = new SectionBuilder().addTextDisplayComponents(
+        new TextDisplayBuilder().setContent(
+            msgconfig.Welcome.Modern.Title.replace(/%joined_user%/g, member.user)
+        ),
+        new TextDisplayBuilder().setContent(
+            msgconfig.Welcome.Modern.Body.replace(/%joined_user%/g, member.user)
+        )
+    );
+
+    const thumbUrl = getWelcomeThumbnail(client, member, msgconfig.Welcome.Modern.Icon);
+    if (thumbUrl) {
+        section.setThumbnailAccessory(
+            new ThumbnailBuilder()
+                .setURL(thumbUrl)
+        );
     }
 
-});
+    container.addSectionComponents(section);
+
+    if (msgconfig.Welcome.Modern.Image?.Enabled && msgconfig.Welcome.Modern.Image.URL) {
+        container.addTextDisplayComponents(
+            new TextDisplayBuilder().setContent(
+                `![image](${msgconfig.Welcome.Modern.Image.URL})`
+            )
+        );
+    }
+
+    if (Array.isArray(msgconfig.Welcome.Modern.Buttons)) {
+        const row = new ActionRowBuilder();
+        msgconfig.Welcome.Modern.Buttons.slice(0, 5).forEach(b => {
+            const btn = new ButtonBuilder()
+                .setLabel(b.label)
+                .setStyle(ButtonStyle[b.style])
+                .setEmoji(b.emoji || null);
+            if (b.style === "Link") btn.setURL(b.url);
+            else if (b.customId) btn.setCustomId(b.customId);
+            row.addComponents(btn);
+        });
+
+        container.addActionRowComponents(row);
+        
+    }
+
+    return [container];
+}
+
+module.exports = new Event("guildMemberAdd", async (client, member) => {
+    if (!supportbot.Welcome.Enabled) return;
+
+    const WelcomeChannel =
+        member.guild.channels.cache.get(supportbot.Welcome.Channel) ||
+        member.guild.channels.cache.find(c => c.name === supportbot.Welcome.Channel);
+    if (!WelcomeChannel) return;
+
+    const style = (msgconfig.Welcome.LayoutStyle || "classic").toLowerCase();
+
+    if (style === "classic") {
+        const WelcomeEmbed = new EmbedBuilder()
+            .setColor(msgconfig.Welcome.Embed.Colour)
+            .setTitle(msgconfig.Welcome.Embed.Title || null)
+            .setDescription(
+                msgconfig.Welcome.Embed.Message.replace(/%joined_user%/g, member.user)
+            )
+            .setTimestamp();
+
+        const thumb = getWelcomeThumbnail(client, member, msgconfig.Welcome.Embed.Icon);
+        if (thumb) WelcomeEmbed.setThumbnail(thumb);
+
+        if (msgconfig.Welcome.Embed.Image?.Enabled && msgconfig.Welcome.Embed.Image.URL) {
+            WelcomeEmbed.setImage(msgconfig.Welcome.Embed.Image.URL);
+        }
+
+        const components = [];
+        if (
+            msgconfig.Welcome.Embed.Buttons?.Enabled &&
+            Array.isArray(msgconfig.Welcome.Embed.Buttons.List)
+        ) {
+            const row = new ActionRowBuilder();
+            msgconfig.Welcome.Embed.Buttons.List.slice(0, 5).forEach(b => {
+                const btn = new ButtonBuilder()
+                    .setLabel(b.label)
+                    .setStyle(ButtonStyle[b.style])
+                    .setEmoji(b.emoji || null);
+                if (b.style === "Link") btn.setURL(b.url);
+                else if (b.customId) btn.setCustomId(b.customId);
+                row.addComponents(btn);
+            });
+            components.push(row);
+        }
+
+        await WelcomeChannel.send({ embeds: [WelcomeEmbed], components });
+    } else if (style === "modern") {
+        const components = buildModernComponents(client, member);
+        if (components.length > 0) {
+            await WelcomeChannel.send({
+                components,
+                flags: MessageFlags.IsComponentsV2
+            });
+        }
+    }
+
+    if (supportbot.Roles.AutoRole.Enabled) {
+        const role =
+            member.guild.roles.cache.get(supportbot.Roles.AutoRole.Role) ||
+            member.guild.roles.cache.find(r => r.name === supportbot.Roles.AutoRole.Role);
+        if (role) await member.roles.add(role);
+    }
+
+    console.log("\u001b[32m", "[+]", "\u001b[33m", `${member.user.username} joined the server!`);
+    
+});

Events/guildMemberRemove.js

@@ -1,50 +1,40 @@
-
-const Discord = require('discord.js');
+const { EmbedBuilder } = require("discord.js");
 const fs = require("fs");
-const Event = require("../Structures/Event.js");
 const yaml = require("js-yaml");
+const Event = require("../Structures/Event.js");
 
-const supportbot = yaml.load(
-    fs.readFileSync("./Configs/supportbot.yml", "utf8")
-);
-  
-const cmdconfig = yaml.load(
-    fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-  
-const msgconfig = yaml.load(
-    fs.readFileSync("./Configs/messages.yml", "utf8")
-);
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig   = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
 
-module.exports = new Event("guildMemberRemove", async (client, member, interaction, guild) => {
+module.exports = new Event("guildMemberRemove", async (client, member) => {
 
-    if (supportbot.Leave.Enabled) {
-        const LeaveChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.Leave.Channel)
+    if (!supportbot.Leave || !supportbot.Leave.Enabled) return;
 
-        const LeaveEmbed = new Discord.EmbedBuilder()
-            .setColor(msgconfig.Leave.Embed.Colour)
-            .setTitle(msgconfig.Leave.Embed.Title)
-            .setDescription(msgconfig.Leave.Embed.Message.replace(/%joined_user%/g, member.user))
-            .setTimestamp();
-        
-            if (msgconfig.Leave.Embed.Thumbnail === "BOT") {
-                LeaveEmbed.setThumbnail(client.user.displayAvatarURL())
-            }
-    
-            if (msgconfig.Leave.Embed.Thumbnail === "USER") {
-                LeaveEmbed.setThumbnail(member.user.displayAvatarURL())
-            }
-    
-            if (msgconfig.Leave.Embed.ImageEnabled) {
-                LeaveEmbed.setImage(msgconfig.Leave.Embed.ImageURL)
-            }
-    
-            LeaveChannel.send({
-                embeds: [LeaveEmbed]
-            })
-    
-            console.log(`\u001b[31m`, `[-]`, `\u001b[33m`, `${member.user.username} left the server!`)
+    const leaveChannel =
+        member.guild.channels.cache.get(supportbot.Leave.Channel) ||
+        member.guild.channels.cache.find(c => c.name === supportbot.Leave.Channel);
+
+    if (!leaveChannel) return;
+
+    const leaveEmbed = new EmbedBuilder()
+        .setColor(msgconfig.Leave.Embed.Colour)
+        .setTitle(msgconfig.Leave.Embed.Title)
+        .setDescription(
+            msgconfig.Leave.Embed.Message.replace(/%left_user%/g, member.user.toString())
+        )
+        .setTimestamp();
+
+    if (msgconfig.Leave.Embed.Thumbnail === "BOT") {
+        leaveEmbed.setThumbnail(client.user.displayAvatarURL());
+    } else if (msgconfig.Leave.Embed.Thumbnail === "USER") {
+        leaveEmbed.setThumbnail(member.user.displayAvatarURL());
     }
 
-});
+    if (msgconfig.Leave.Embed.ImageEnabled) {
+        leaveEmbed.setImage(msgconfig.Leave.Embed.ImageURL);
+    }
 
+    await leaveChannel.send({ embeds: [leaveEmbed] });
+
+    console.log(`[-] ${member.user.tag} left the server`);
+});

Events/messageCreate.js

@@ -2,165 +2,583 @@ const fs = require("fs");
 const Discord = require("discord.js");
 const yaml = require("js-yaml");
 const axios = require("axios");
-const { OpenAI } = require('openai');
 
-// Load configuration files with validation
-function loadConfig(path) {
-    try {
-        return yaml.load(fs.readFileSync(path, "utf8"));
-    } catch (error) {
-        console.error(`Error loading config file at ${path}:`, error);
-        throw error;
-    }
-}
+const supportbotai = yaml.load(
+  fs.readFileSync("./Configs/supportbot-ai.yml", "utf8"),
+);
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8"),
+);
 
-const supportbotai = yaml.load(fs.readFileSync("./Configs/supportbot-ai.yml"));
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-// Validate configuration values
-function validateConfig(config, keys) {
-    keys.forEach(key => {
-        if (!config[key]) {
-            throw new Error(`Missing configuration key: ${key}`);
-        }
-    });
-}
-
-const CHANNELS = [supportbotai.Channels.AIChannel];
-
-// Initialize Discord client
-const client = new Discord.Client({
-    intents: ['Guilds', 'GuildMembers', 'GuildMessages']
-});
-
-// Load custom Event structure
 const Event = require("../Structures/Event.js");
+const AIDatabase = require("../Structures/AIDatabase.js");
+const db = require("../Structures/Database.js");
 
-// Initialize OpenAI client
-const openai = new OpenAI({
-    apiKey: supportbotai.General.OpenAI_Key,
-});
+const openai = require("./Models/openai.js");
+const groq = require("./Models/groq.js");
+const claude = require("./Models/claude.js");
 
 const PASTEBIN_API_KEY = supportbotai.General.PastebinAPI_Key;
 const PASTEBIN_API_URL = supportbotai.General.PastebinAPI_URL;
 
-// Function to create a paste on Pastebin
+const CHANNELS = [supportbotai.Channels.AIChannel].filter(Boolean);
+
 async function createPaste(content) {
-    try {
-        const response = await axios.post(PASTEBIN_API_URL, new URLSearchParams({
-            api_dev_key: PASTEBIN_API_KEY,
-            api_option: 'paste',
-            api_paste_code: content,
-            api_paste_private: 1, // 0 = public, 1 = unlisted, 2 = private
-            api_paste_expire_date: '1D', // Expire in 1 day
-            api_paste_format: 'text'
-        }));
-        return response.data;
-    } catch (error) {
-        console.error('Pastebin Error:', error);
-        throw error;
-    }
+  try {
+    if (!PASTEBIN_API_KEY || !PASTEBIN_API_URL) return null;
+
+    const response = await axios.post(
+      PASTEBIN_API_URL,
+      new URLSearchParams({
+        api_dev_key: PASTEBIN_API_KEY,
+        api_option: "paste",
+        api_paste_code: content,
+        api_paste_private: 1,
+        api_paste_expire_date: "1D",
+        api_paste_format: "text",
+      }),
+    );
+
+    return response.data;
+  } catch (error) {
+    console.error("Pastebin Error:", error);
+    return null;
+  }
+}
+
+function getProvider() {
+  const provider = String(
+    supportbotai.General.Provider || "openai",
+  ).toLowerCase();
+
+  switch (provider) {
+    case "openai":
+      return openai;
+
+    case "groq":
+      return groq;
+
+    case "claude":
+      return claude;
+
+    default:
+      throw new Error(`Unsupported AI provider: ${provider}`);
+  }
+}
+
+function formatTicketQuestionAnswers(questionAnswers) {
+  if (!Array.isArray(questionAnswers) || questionAnswers.length === 0) {
+    return "No ticket question answers were saved.";
+  }
+
+  return questionAnswers
+    .map((item, index) => {
+      const question = item?.question || `Question ${index + 1}`;
+      const answer = item?.answer || "No answer provided";
+      return `${index + 1}. ${question}\nAnswer: ${answer}`;
+    })
+    .join("\n\n");
+}
+
+function buildTicketContext(ticket, message) {
+  if (!ticket) return "";
+
+  return `
+Ticket Information:
+Ticket ID: ${ticket.ticket_id || ticket.id || "Unknown"}
+Subject: ${ticket.subject || ticket.reason || "No subject provided"}
+Department: ${ticket.department || "Not set"}
+Priority: ${ticket.priority || "Not set"}
+Created By: ${ticket.user_id || ticket.user || "Unknown"}
+Current User: ${message?.author?.tag || "Unknown"} (${message?.author?.id || "Unknown"})
+
+Ticket Question Answers:
+${formatTicketQuestionAnswers(ticket.questionAnswers)}
+
+Use this information when helping the user with their ticket.
+Do not invent missing ticket details.
+`;
+}
+
+function buildSystemPrompt(message) {
+  const sections = [];
+
+  if (Array.isArray(supportbotai.CustomInstructions)) {
+    sections.push(...supportbotai.CustomInstructions);
+  }
+
+  sections.push(
+    `I am currently powered by the ${supportbotai.General.Provider || "Unknown"} provider, running the ${supportbotai.General.Model || "Unknown"} model.`,
+  );
+  sections.push(
+    `The current guild is: ${message.guild?.name || "Unknown Guild"}`,
+  );
+  sections.push(
+    `The current channel is: #${message.channel?.name || "unknown-channel"}`,
+  );
+
+  return sections.join("\n- ").replace(/^/, "- ");
+}
+
+function buildConversationFromMemory(currentMessage) {
+  const memoryConfig = supportbotai.Memory || {};
+  const memoryEnabled = memoryConfig.Enabled !== false;
+  const maxRecentMessages = memoryConfig.MaxRecentMessages || 15;
+  const memoryScope = String(memoryConfig.Scope || "guild").toLowerCase();
+
+  const conversation = [
+    {
+      role: "system",
+      content: buildSystemPrompt(currentMessage),
+    },
+  ];
+
+  if (!memoryEnabled) return conversation;
+
+  const recentMessages =
+    typeof AIDatabase.getRecentMessagesByScope === "function"
+      ? AIDatabase.getRecentMessagesByScope({
+        guildId: currentMessage.guild?.id || null,
+        channelId: currentMessage.channel?.id || null,
+        limit: maxRecentMessages,
+        scope: memoryScope,
+      })
+      : AIDatabase.getRecentMessages(
+        currentMessage.channel?.id,
+        maxRecentMessages,
+      );
+
+  const latestSummary =
+    memoryConfig.StoreSummaries !== false
+      ? typeof AIDatabase.getLatestSummaryByScope === "function"
+        ? AIDatabase.getLatestSummaryByScope({
+          guildId: currentMessage.guild?.id || null,
+          channelId: currentMessage.channel?.id || null,
+          scope: memoryScope,
+        })
+        : AIDatabase.getLatestSummary(currentMessage.channel?.id)
+      : null;
+
+  const facts =
+    memoryConfig.StoreFacts !== false
+      ? typeof AIDatabase.getFactsByScope === "function"
+        ? AIDatabase.getFactsByScope({
+          guildId: currentMessage.guild?.id || null,
+          channelId: currentMessage.channel?.id || null,
+          scope: memoryScope,
+        })
+        : AIDatabase.getFacts(currentMessage.channel?.id)
+      : [];
+
+  const userFacts =
+    memoryConfig.StoreFacts !== false &&
+      typeof AIDatabase.getUserFactsByScope === "function"
+      ? AIDatabase.getUserFactsByScope({
+        guildId: currentMessage.guild?.id || null,
+        userId: currentMessage.author?.id || null,
+        scope: memoryScope,
+      })
+      : memoryConfig.StoreFacts !== false &&
+        typeof AIDatabase.getUserFacts === "function"
+        ? AIDatabase.getUserFacts(
+          currentMessage.guild?.id,
+          currentMessage.author?.id,
+        )
+        : [];
+
+  const knowledgeBase = typeof AIDatabase.getKnowledge === "function"
+    ? AIDatabase.getKnowledge(25)
+    : [];
+
+  if (latestSummary?.summary) {
+    conversation.push({
+      role: "system",
+      content: `Shared memory summary (${memoryScope} scope):\n${latestSummary.summary}`,
+    });
+  }
+
+  if (facts.length > 0) {
+    const factText = facts
+      .map(
+        (fact) => `- [${fact.fact_type}] ${fact.fact_key}: ${fact.fact_value}`,
+      )
+      .join("\n");
+
+    conversation.push({
+      role: "system",
+      content: `Known shared facts (${memoryScope} scope):\n${factText}`,
+    });
+  }
+
+  if (userFacts.length > 0) {
+    const userFactText = userFacts
+      .map(
+        (fact) => `- [${fact.fact_type}] ${fact.fact_key}: ${fact.fact_value}`,
+      )
+      .join("\n");
+
+    conversation.push({
+      role: "system",
+      content: `Known facts about this user across chats:\n${userFactText}`,
+    });
+  }
+
+  if (knowledgeBase.length > 0) {
+    const knowledgeText = knowledgeBase
+      .map((k) => `- ${k.content}`)
+      .join("\n");
+
+    conversation.push({
+      role: "system",
+      content: `Server Knowledge Base (use this to answer questions):\n${knowledgeText}`,
+    });
+  }
+
+  for (const msg of recentMessages) {
+    conversation.push({
+      role: msg.role === "assistant" ? "assistant" : "user",
+      content: msg.content,
+    });
+  }
+
+  return conversation;
+}
+
+function getTicketContextForMessage(message) {
+  if (!message?.channel) return null;
+
+  if (typeof db.getTicketByAIChannel === "function") {
+    const aiTicket = db.getTicketByAIChannel(message.channel.id);
+    if (aiTicket) return aiTicket;
+  }
+
+  if (typeof db.getTicket === "function") {
+    const directTicket = db.getTicket(message.channel.id);
+    if (directTicket) return directTicket;
+  }
+
+  if (message.channel.isThread() && typeof db.getTicket === "function") {
+    const parentTicket = db.getTicket(message.channel.parentId);
+    if (parentTicket) return parentTicket;
+  }
+
+  return null;
+}
+
+function getAIMessageType() {
+  return String(supportbotai.Style?.MessageType || "embed").toLowerCase();
+}
+
+function shouldSuggestTicket(message, ticket) {
+  if (supportbotai.Features?.SuggestTickets !== true) return false;
+  if (ticket) return false;
+  if (message.channel.isThread()) return false;
+  return CHANNELS.includes(message.channel.id);
+}
+
+function getSuggestTicketText() {
+  return (
+    supportbotai.Messages?.SuggestTicketText ||
+    "-# Need more help? React with 🎫 to open a ticket."
+  );
+}
+
+async function sendAIResponse({
+  client,
+  message,
+  replyContent,
+  suggestTicket = false,
+}) {
+  const messageType = getAIMessageType();
+  const ticketHint = suggestTicket ? `\n\n${getSuggestTicketText()}` : "";
+
+  if (messageType === "text") {
+    return message.reply({
+      content: `${replyContent}${ticketHint}`,
+    });
+  }
+
+  if (messageType === "components_v2") {
+    const {
+      ContainerBuilder,
+      TextDisplayBuilder,
+      SeparatorBuilder,
+      MessageFlags,
+    } = Discord;
+
+    const container = new ContainerBuilder();
+
+    if (supportbot.Embed?.Colours?.General) {
+      container.setAccentColor(
+        parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+      );
+    }
+
+    const title = new TextDisplayBuilder().setContent(
+      `**${supportbotai.General?.Name || "SupportBot AI"}**`,
+    );
+
+    const body = new TextDisplayBuilder().setContent(replyContent);
+
+    container.addTextDisplayComponents(title);
+    container.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+    container.addTextDisplayComponents(body);
+
+    if (suggestTicket) {
+      container.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+      container.addTextDisplayComponents(
+        new TextDisplayBuilder().setContent(getSuggestTicketText()),
+      );
+    }
+
+    return message.reply({
+      flags: MessageFlags.IsComponentsV2,
+      components: [container],
+    });
+  }
+
+  const embed = new Discord.EmbedBuilder()
+    .setAuthor({
+      name: supportbotai.General.Name,
+      iconURL: client.user.displayAvatarURL(),
+    })
+    .setDescription(`${replyContent}${ticketHint}`)
+    .setColor(supportbotai.Embed.Color)
+    .setFooter({
+      text: supportbotai.Embed.Footer,
+      iconURL: message.author.displayAvatarURL(),
+    })
+    .setTimestamp();
+
+  return message.reply({ embeds: [embed] });
+}
+
+function rememberUserFacts(message) {
+  if (!message?.guild || !message?.author || !message?.content) return;
+
+  const content = message.content.trim();
+
+  const nameMatch = content.match(/^my name is\s+(.+)$/i);
+  if (nameMatch && typeof AIDatabase.saveUserFact === "function") {
+    AIDatabase.saveUserFact({
+      guildId: message.guild.id,
+      userId: message.author.id,
+      factType: "profile",
+      factKey: "name",
+      factValue: nameMatch[1].trim(),
+    });
+  }
+
+  const nicknameMatch = content.match(/^i(?:'| a)?m\s+(.+)$/i);
+  if (
+    nicknameMatch &&
+    nicknameMatch[1] &&
+    nicknameMatch[1].length <= 32 &&
+    typeof AIDatabase.saveUserFact === "function"
+  ) {
+    AIDatabase.saveUserFact({
+      guildId: message.guild.id,
+      userId: message.author.id,
+      factType: "profile",
+      factKey: "display_name",
+      factValue: nicknameMatch[1].trim(),
+    });
+  }
+
+  const usesMatch = content.match(/^i use\s+(.+)$/i);
+  if (usesMatch && typeof AIDatabase.saveUserFact === "function") {
+    AIDatabase.saveUserFact({
+      guildId: message.guild.id,
+      userId: message.author.id,
+      factType: "preference",
+      factKey: "uses",
+      factValue: usesMatch[1].trim(),
+    });
+  }
 }
 
-// Event handler for message creation
 module.exports = new Event("messageCreate", async (client, message) => {
-    if (message.author.bot || !message.guild) return;
-    if (!CHANNELS.includes(message.channelId) && !message.mentions.users.has(client.user.id)) return;
+  if (message.author.bot || !message.guild) return;
 
-if (supportbotai.Enabled) {
+  let shouldRespond =
+    CHANNELS.includes(message.channelId) ||
+    message.mentions.users.has(client.user.id);
 
-    const sendTypingInterval = setInterval(() => {
-        message.channel.sendTyping();
-    }, 5000);
+  if (!shouldRespond && message.channel.isThread()) {
+    let ticket = null;
 
-    let conversation = [{
+    if (typeof db.getTicketByAIChannel === "function") {
+      ticket = db.getTicketByAIChannel(message.channel.id);
+    }
+
+    if (!ticket && typeof db.getTicket === "function") {
+      ticket = db.getTicket(message.channel.id);
+    }
+
+    if (
+      !ticket &&
+      message.channel.parentId &&
+      typeof db.getTicket === "function"
+    ) {
+      ticket = db.getTicket(message.channel.parentId);
+    }
+
+    if (
+      ticket &&
+      ticket.aiModeEnabled &&
+      ticket.aiChannelId === message.channel.id
+    ) {
+      shouldRespond = true;
+    }
+  }
+
+  if (!shouldRespond) return;
+
+  if (!supportbotai.Enabled) {
+    const embed = new Discord.EmbedBuilder()
+      .setAuthor({
+        name: supportbotai.General.Name,
+        iconURL: client.user.displayAvatarURL(),
+      })
+      .setDescription(
+        supportbotai.Messages?.AIDisabled || "AI is currently disabled.",
+      )
+      .setColor(supportbot.Embed.Colours.Error)
+      .setFooter({
+        text: supportbotai.Embed.Footer,
+        iconURL: message.author.displayAvatarURL(),
+      });
+
+    return message.reply({ embeds: [embed] });
+  }
+
+  const typingInterval = setInterval(() => {
+    message.channel.sendTyping().catch(() => { });
+  }, 5000);
+
+  try {
+    const memoryConfig = supportbotai.Memory || {};
+    const memoryEnabled = memoryConfig.Enabled !== false;
+
+    if (memoryEnabled) {
+      AIDatabase.addMessage({
+        guildId: message.guild.id,
+        channelId: message.channel.id,
+        userId: message.author.id,
+        role: "user",
+        content: message.content,
+      });
+
+      rememberUserFacts(message);
+    }
+
+    const ticket = getTicketContextForMessage(message);
+
+    const conversation = buildConversationFromMemory(message);
+
+    if (ticket) {
+      conversation.push({
         role: "system",
-        content: "SupportBot is your friendly neighbourhood support bot."
-    }];
+        content: buildTicketContext(ticket, message),
+      });
+    }
 
-    let prevMessages = await message.channel.messages.fetch({ limit: 10 });
-    prevMessages = prevMessages.reverse().filter(msg => !msg.author.bot || msg.author.id === client.user.id);
+    const provider = getProvider();
 
-    prevMessages.forEach((msg) => {
-        const username = msg.author.username.replace(/\s+/g, '_').replace(/[^\w\s]/gi, '');
-
-        conversation.push({
-            role: msg.author.id === client.user.id ? "assistant" : "user",
-            name: username,
-            content: msg.content,
-        });
+    const response = await provider.chat({
+      messages: conversation,
+      temperature: supportbotai.General.Temperature || 0.4,
+      maxTokens: supportbotai.General.Tokens || 800,
     });
 
-    try {
-        const response = await openai.chat.completions.create({
-            model: supportbotai.General.Model,
-            messages: conversation,
-            max_tokens: supportbotai.General.Tokens,
-        });
+    clearInterval(typingInterval);
 
-        clearInterval(sendTypingInterval);
+    if (!response?.content) {
+      const embed = new Discord.EmbedBuilder()
+        .setDescription(
+          supportbotai.Messages?.ErrorResponse ||
+          "I couldn't generate a response.",
+        )
+        .setColor(supportbotai.Embed.Color);
 
-        if (response.choices && response.choices.length > 0) {
-            const replyContent = response.choices[0].message.content;
-
-            const SupportBotAI = new Discord.EmbedBuilder()
-                .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-                .setDescription(replyContent)
-                .setColor(supportbotai.Embed.Color)
-                .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-                .setTimestamp();
-
-            if (replyContent.length > 2000) {
-                const pasteLink = await createPaste(replyContent);
-
-                const SupportBotAIPastebin = new Discord.EmbedBuilder()
-                    .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-                    .setDescription(supportbotai.Messages.MessageTooLong.replace("{pastebin}", pasteLink))
-                    .setColor(supportbotai.Embed.Color)
-                    .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-                    .setTimestamp();
-
-                message.reply({ embeds: [SupportBotAIPastebin] });
-            } else {
-                message.reply({ embeds: [SupportBotAI] });
-            }
-        } else {
-            const SupportBotAIErrorResponse = new Discord.EmbedBuilder()
-                .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-                .setDescription(supportbotai.Messages.ErrorResponse)
-                .setColor(supportbotai.Embed.Color)
-                .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-                .setTimestamp();
-
-            message.reply({ embeds: [SupportBotAIErrorResponse], ephemeral: true });
-        }
-    } catch (error) {
-        clearInterval(sendTypingInterval);
-
-        const SupportBotAIErrorResponse = new Discord.EmbedBuilder()
-            .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-            .setDescription(supportbotai.Messages.OpenAIError)
-            .setColor(supportbot.Embed.Colours.Error)
-            .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-            .setTimestamp();
-
-        console.error('OpenAI Error:', error);
-        message.reply({ embeds: [SupportBotAIErrorResponse], ephemeral: true });
+      return message.reply({ embeds: [embed] });
     }
 
-}
+    const replyContent = response.content;
 
-if (supportbotai.Enabled === false) {
-    const AIDisabled = new Discord.EmbedBuilder()
-        .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-        .setDescription(supportbotai.Messages.AIDisabled)
-        .setColor(supportbot.Embed.Colours.Error)
-        .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-        .setTimestamp();
+    if (memoryEnabled) {
+      AIDatabase.addMessage({
+        guildId: message.guild.id,
+        channelId: message.channel.id,
+        userId: client.user.id,
+        role: "assistant",
+        content: replyContent,
+      });
+    }
 
-    message.reply({ embeds: [AIDisabled], ephemeral: true })
-    return;
-}
+    if (replyContent.length > 4000) {
+      const pasteLink = await createPaste(replyContent);
 
+      if (pasteLink) {
+        const embed = new Discord.EmbedBuilder()
+          .setDescription(
+            (
+              supportbotai.Messages?.MessageTooLong ||
+              "My response was too long, so I uploaded it here: {pastebin}"
+            ).replace("{pastebin}", pasteLink),
+          )
+          .setColor(supportbotai.Embed.Color);
+
+        return message.reply({ embeds: [embed] });
+      }
+
+      return message.reply({
+        content: replyContent.slice(0, 1900),
+      });
+    }
+
+    const suggestTicket = shouldSuggestTicket(message, ticket);
+
+    const sentMessage = await sendAIResponse({
+      client,
+      message,
+      replyContent,
+      suggestTicket: false,
+    });
+
+    if (
+      shouldSuggestTicket(message, ticket) &&
+      supportbotai.Features?.SuggestTickets === true
+    ) {
+      const hintMessage = await message.channel.send(
+        supportbotai.Messages?.SuggestTicketText ||
+        "Need more help? React with 🎫 to open a ticket.",
+      );
+
+      await hintMessage
+        .react(supportbotai.Messages?.SuggestTicketReaction || "🎫")
+        .catch(() => { });
+
+      setTimeout(
+        () => {
+          hintMessage.delete().catch(() => { });
+        },
+        5 * 60 * 1000,
+      );
+    }
+  } catch (error) {
+    clearInterval(typingInterval);
+
+    console.error("AI Error:", error);
+
+    const embed = new Discord.EmbedBuilder()
+      .setDescription(
+        supportbotai.Messages?.AIError ||
+        supportbotai.Messages?.ErrorResponse ||
+        "There was an error contacting the AI provider.",
+      )
+      .setColor(supportbot.Embed.Colours.Error);
+
+    message.reply({ embeds: [embed] }).catch(() => { });
+  }
 });

Events/messageDelete.js

@@ -0,0 +1,36 @@
+const { EmbedBuilder } = require('discord.js');
+const fs = require("fs");
+const yaml = require("js-yaml");
+const Event = require("../Structures/Event.js");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+module.exports = new Event("messageDelete", async (client, message) => {
+    if (!message.guild) return;
+
+    const author = message.author || (message.partial ? await message.fetch().then(m => m.author).catch(() => null) : null);
+    if (!author || author.bot) return;
+
+    const content = message.content || (message.attachments.size > 0 ? "Contains attachment(s)" : "*No content*");
+
+    const deleteLogChannel = message.guild.channels.cache.get(supportbot.MessageDelete.Channel) ||
+        message.guild.channels.cache.find(c => c.name === supportbot.MessageDelete.Channel);
+
+    const deletedMessageEmbed = new EmbedBuilder()
+        .setColor(supportbot.MessageDelete.Colour)
+        .setTitle("Message Deleted")
+        .setDescription(`> **Channel:** <#${message.channel.id}>\n> **Message ID:** ${message.id}\n> **Message author:** ${author.tag} (${author.id})\n> **Message Created:** <t:${Math.floor(message.createdTimestamp / 1000)}:F>`)
+        .addFields({ name: "Deleted Content", value: content, inline: false })
+        .setThumbnail(author.displayAvatarURL())
+        .setTimestamp();
+
+    if (message.attachments.size > 0) {
+        const attachment = message.attachments.first();
+        deletedMessageEmbed.addFields({ name: "Attachment", value: `[${attachment.name}](${attachment.proxyURL})` });
+    }
+
+    if (deleteLogChannel) {
+        deleteLogChannel.send({ embeds: [deletedMessageEmbed] });
+    }
+});

Events/messageReactionAdd.js

@@ -0,0 +1,75 @@
+const fs = require("fs");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8"),
+);
+const supportbotai = yaml.load(
+  fs.readFileSync("./Configs/supportbot-ai.yml", "utf8"),
+);
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Event = require("../Structures/Event.js");
+
+module.exports = new Event(
+  "messageReactionAdd",
+  async (client, reaction, user) => {
+    try {
+      if (user.bot) return;
+
+      if (reaction.partial) {
+        await reaction.fetch().catch(() => null);
+      }
+
+      const message = reaction.message;
+      if (!message || !message.guild) return;
+
+      const reactionEmoji = reaction.emoji?.name || reaction.emoji?.id || null;
+      const expectedReaction =
+        supportbotai.Messages?.SuggestTicketReaction || "🎫";
+
+      if (reactionEmoji !== expectedReaction) return;
+      if (supportbotai.Features?.SuggestTickets !== true) return;
+      if (message.author?.id !== client.user.id) return;
+
+      const expectedText =
+        supportbotai.Messages?.SuggestTicketText ||
+        "Need more help? React with 🎫 to open a ticket.";
+
+      if ((message.content || "").trim() !== expectedText.trim()) return;
+
+      await message.delete().catch(() => {});
+
+      const cmd = client.commands.get(cmdconfig.OpenTicket.Command);
+      if (!cmd) {
+        console.error("Open ticket command not found.");
+        return;
+      }
+
+      const member = await message.guild.members
+        .fetch(user.id)
+        .catch(() => null);
+
+      if (!member) return;
+
+      const fakeInteraction = {
+        user,
+        member,
+        guild: message.guild,
+        channel: message.channel,
+        client,
+        replied: true,
+        deferred: false,
+        reason: `Opened from AI suggestion in #${message.channel.name}`,
+        options: {
+          getString: () => null,
+        },
+        reply: async () => null,
+      };
+
+      await cmd.run(fakeInteraction);
+    } catch (error) {
+      console.error("Error handling AI ticket reaction:", error);
+    }
+  },
+);

Events/messageUpdate.js

@@ -0,0 +1,57 @@
+const { EmbedBuilder } = require('discord.js');
+const fs = require("fs");
+const yaml = require("js-yaml");
+const Event = require("../Structures/Event.js");
+
+// Load the configuration files
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+module.exports = new Event("messageUpdate", async (client, oldMessage, newMessage) => {
+
+    // Check if the message is from a guild and not from a bot
+    if (!newMessage.guild || newMessage.author.bot) return;
+
+    // Fetch old message if it's not cached (important for message content)
+    if (!oldMessage.content && oldMessage.partial) {
+        try {
+            oldMessage = await oldMessage.fetch();
+        } catch (err) {
+            console.error('Error fetching old message:', err);
+            return;
+        }
+    }
+
+    // Fallback if content is missing
+    const oldMessageContent = oldMessage.content || (oldMessage.attachments.size > 0 ? 'Contains attachment(s)' : '*No content*');
+    const newMessageContent = newMessage.content || (newMessage.attachments.size > 0 ? 'Contains attachment(s)' : '*No content*');
+
+    // Get the update log channel either by ID or by name
+    const updateLogChannel = newMessage.guild.channels.cache.get(supportbot.MessageUpdate.Channel) ||
+        newMessage.guild.channels.cache.find(channel => channel.name === supportbot.MessageUpdate.Channel);
+
+    // Create the embed for the updated message
+    const updatedMessageEmbed = new EmbedBuilder()
+        .setColor(supportbot.MessageUpdate.Colour)
+        .setTitle("Message Updated")
+        .setDescription(`> **Channel:** <#${newMessage.channel.id}>\n> **Message ID:** [${newMessage.id}](https://discord.com/channels/${newMessage.guild.id}/${newMessage.channel.id}/${newMessage.id})\n> **Message author:** ${newMessage.author.tag} (${newMessage.author.id})\n> **Message Created:** <t:${Math.floor(oldMessage.createdTimestamp / 1000)}:F>`)
+        .addFields(
+            { name: 'Old Message', value: oldMessageContent, inline: false },
+            { name: 'New Message', value: newMessageContent, inline: false }
+        )
+        .setThumbnail(newMessage.author.displayAvatarURL())
+        .setTimestamp();
+
+    // If the new message contains an attachment, add it to the embed
+    if (newMessage.attachments.size > 0) {
+        const attachment = newMessage.attachments.first();
+        updatedMessageEmbed.addFields({ name: 'Attachment', value: `[${attachment.name}](${attachment.proxyURL})` });
+    }
+
+    // Send the embed to the update log channel if the channel is found
+    if (updateLogChannel) {
+        updateLogChannel.send({
+            embeds: [updatedMessageEmbed]
+        });
+    }
+});

Events/ready.js

@@ -1,147 +1,126 @@
-// SupportBot | Emerald Services
-// Ready Event
-
 const fs = require("fs");
-
 const Discord = require("discord.js");
-const { Client, GatewayIntentBits, ActivityType } = require('discord.js');
-const client = new Discord.Client({intents: 32767})
-
 const yaml = require("js-yaml");
-
-const supportbot = yaml.load(
-  fs.readFileSync("./Configs/supportbot.yml", "utf8")
-);
-const panelconfig = yaml.load(
-  fs.readFileSync("./Configs/ticket-panel.yml", "utf8")
-);
-
-const cmdconfig = yaml.load(
-  fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-
-const msgconfig = yaml.load(
-  fs.readFileSync("./Configs/messages.yml", "utf8")
-);
-
 const Event = require("../Structures/Event.js");
 
-let chan1 = client.channels.cache.get(panelconfig.Channel);
+// Load configs
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
 
-module.exports = new Event("ready", async (client, interaction) => {
-  const { getRole, getChannel, getCategory } = client;
+const ACTIVITY_TYPES = {
+  PLAYING: Discord.ActivityType.Playing,
+  WATCHING: Discord.ActivityType.Watching,
+  LISTENING: Discord.ActivityType.Listening,
+  COMPETING: Discord.ActivityType.Competing
+};
 
-  if (supportbot.Activity.Type === "Playing", "playing") {
-    client.user.setPresence({
-      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Playing }],
-      status: supportbot.Activity.Type,
-    });
-  }
+const setActivity = (client, type, status) => {
+  const activityType = ACTIVITY_TYPES[type?.toUpperCase()];
+  if (!activityType) return;
 
-  if (supportbot.Activity.Type === "Watching", "watching") {
-    client.user.setPresence({
-      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Watching }],
-      status: supportbot.Activity.Type,
-    });
-  }
-  
-  if (supportbot.Activity.Type === "Listening", "listening") {
-    client.user.setPresence({
-      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Listening }],
-      status: supportbot.Activity.Type,
-    });
-  }
+  client.user.setPresence({
+    activities: [{ name: status || "Online", type: activityType }],
+    status: "online"
+  });
+};
 
-  if (supportbot.Activity.Type === "Competing", "competing") {
-    client.user.setPresence({
-      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Competing }],
-      status: supportbot.Activity.Type,
-    });
-  }
+// simple colors
+const c = {
+  reset: "\x1b[0m",
+  gray: "\x1b[90m",
+  green: "\x1b[32m",
+  yellow: "\x1b[33m",
+  cyan: "\x1b[36m",
+  bold: "\x1b[1m"
+};
 
-  console.log(`\u001b[33m`, `――――――――――――――――――――――――――――――――――――――――――――`);
-  console.log(`    `);
-  console.log(`\u001b[31m`, `┏━━━┓╋╋╋╋╋╋╋╋╋╋╋╋╋┏┓┏━━┓╋╋╋┏┓`);
-  console.log(`\u001b[31m`, `┃┏━┓┃╋╋╋╋╋╋╋╋╋╋╋╋┏┛┗┫┏┓┃╋╋┏┛┗┓`);
-  console.log(`\u001b[31m`, `┃┗━━┳┓┏┳━━┳━━┳━━┳┻┓┏┫┗┛┗┳━┻┓┏┛`);
-  console.log(`\u001b[31m`, `┗━━┓┃┃┃┃┏┓┃┏┓┃┏┓┃┏┫┃┃┏━┓┃┏┓┃┃`);
-  console.log(`\u001b[31m`, `┃┗━┛┃┗┛┃┗┛┃┗┛┃┗┛┃┃┃┗┫┗━┛┃┗┛┃┗┓`);
-  console.log(`\u001b[31m`, `┗━━━┻━━┫┏━┫┏━┻━━┻┛┗━┻━━━┻━━┻━┛`);
-  console.log(`\u001b[31m`, `┗╋╋╋╋╋╋╋┃┃╋┃┃`);
-  console.log(`\u001b[31m`, `╋╋╋╋╋╋╋┗┛╋┗┛`);
-  console.log(`    `);
-  console.log(`\u001b[33m`, `――――――――――――――――――――――――――――――――――――――――――――`);
-  console.log(`    `);  
-  console.log(`\u001b[33m`, `${supportbot.General.Name} | [${supportbot.SupportBot_Version}]`, `\u001b[32m`, `Connected to Discord`,);
-  console.log("\u001b[32m", "SupportBot created by Emerald Development ");
-  console.log(`    `);
-  console.log(`\u001b[33m`, `――――――――――――――――― [Links] ――――――――――――――――――`);
-  console.log("\u001b[32m", "Discord: https://dsc.gg/emerald-dev");
-  console.log("\u001b[32m", "Website: https://emeraldsrv.com");
-  console.log("\u001b[32m", "Community: https://community.emeraldsrv.com");
-  console.log("\u001b[32m", "Documentation: https://docs.emeraldsrv.com");
-  console.log(`    `);
-  console.log(`\u001b[33m`, `――――――――――――――――― [Invite] ――――――――――――――――――`);
-  console.log("\u001b[32m", `Invite URL: https://discord.com/api/oauth2/authorize?client_id=${client.user.id}&permissions=8&scope=bot%20applications.commands`);
-  console.log(`    `);
-  console.log(`\u001b[33m`, `――――――――――――――――― [Config Check] ――――――――――――――――――`);
-  console.log("\u001b[32m", "Config initialization...");
+function line() {
+  console.log(`${c.gray}────────────────────────────────────────────────────────${c.reset}`);
+}
+
+function section(title) {
+  console.log(`\n${c.green}${title}${c.reset}`);
+  console.log(`${c.gray}${"-".repeat(title.length)}${c.reset}`);
+}
+
+function info(label, value) {
+  console.log(`${c.gray}${label.padEnd(14)}${c.reset} ${value}`);
+}
+
+function status(label, ok, details = "") {
+  const icon = ok ? `${c.green}✓${c.reset}` : `${c.yellow}!${c.reset}`;
+  console.log(` ${icon} ${label}${details ? ` (${details})` : ""}`);
+}
+
+const logStartup = async (client) => {
+  console.clear();
+
+  const botName = supportbot?.General?.Name || "SupportBot";
+  const botVersion = supportbot?.SupportBot_Version || "Unknown";
+
+  const inviteUrl = `https://discord.com/api/oauth2/authorize?client_id=${client.user.id}&permissions=8&scope=bot%20applications.commands`;
+
+  line();
+  console.log(`${c.bold}${c.green}SupportBot${c.reset}`);
+  console.log(`${c.gray}Emerald Services${c.reset}`);
+  line();
+
+  section("System");
+  info("Bot Name", botName);
+  info("Version", botVersion);
+  info("Node.js", process.version);
+  info("Discord.js", `v${Discord.version}`);
+  info("Logged in as", client.user.tag);
+  info("Guilds", `${client.guilds.cache.size}`);
+
+  section("Links");
+  info("Docs", "https://emerald-services.gitbook.io/");
+  info("Discord", "https://dsc.gg/emerald-dev");
+  info("Invite", inviteUrl);
+
+  console.log("");
+};
+
+const checkConfigs = async (client) => {
+  const guild = client.guilds.cache.first();
+  if (!guild) return;
+
+  section("Config Check");
 
   const roles = [
-    supportbot.Roles.StaffMember.Admin,
-    supportbot.Roles.StaffMember.Staff,
-    supportbot.Roles.ModRoles.Blacklisted,
-    supportbot.Roles.ModRoles.Muted
-  ];
+    supportbot?.Roles?.StaffMember?.Admin,
+    supportbot?.Roles?.StaffMember?.Staff,
+    supportbot?.Roles?.AutoRole?.Role
+  ].filter(Boolean);
 
-    supportbot.Departments.forEach((department) => roles.push(department.role));
+  const channels = [
+    supportbot?.Ticket?.TicketHome
+  ].filter(Boolean);
 
-  if (supportbot.Roles.AutoRole.Role) roles.push(supportbot.Roles.AutoRole.Role);
-  
-   const channels = [
-     supportbot.Suggestions.Channel,
-     supportbot.Ticket.Log.TicketLog,
-     supportbot.Ticket.Log.TranscriptLog,
-     panelconfig.Channel,
-     supportbot.Welcome.Channel,
-     supportbot.Leave.Channel,
-     supportbot.Translate.Log
-   ];
-  //const categories = [supportbot.TicketCategory];
+  const [roleResults, channelResults] = await Promise.all([
+    Promise.all(roles.map((role) => client.getRole(role, guild))),
+    Promise.all(channels.map((channel) => client.getChannel(channel, guild)))
+  ]);
 
-  if (!channels) {
-      console.log("\u001b[31m", `[MISSING CHANNEL]`, `\u001b[37;1m`, `${channels}`, "\u001b[31m", `channel not found. Please check your config file.`);
-      return;
-  }
-//  else {
-//      console.log(`\u001b[32m`, `[CHANNEL LOCATED]`, `\u001b[37;1m`, `${channels}`, `\u001b[32;1m`, `channel has been found.`);
-//  }
+  const missingRoles = roles.filter((_, i) => !roleResults[i]);
+  const missingChannels = channels.filter((_, i) => !channelResults[i]);
 
-  const missingC = [];
-  const missingR = [];
-  const missingCat = [];
-  
-  for (let r of roles) {
-    const find = await getRole(r, client.guilds.cache.first());
-    if (!find) missingR.push(r);
-  }
- // for (let cat of categories) {
- //   const find = await getCategory(cat, client.guilds.cache.first());
- //   if (!find) missingCat.push(cat);
- // }
+  if (!missingRoles.length && !missingChannels.length) {
+    status("All configurations validated successfully", true);
+  } else {
+    if (missingRoles.length) {
+      status("Missing roles", false, missingRoles.join(", "));
+    }
 
- const missingRoles = await Promise.all(roles.map(role => getRole(role, client.guilds.cache.first())));
- const missingChannels = await Promise.all(channels.map(channel => getChannel(channel, client.guilds.cache.first())));
-
- if (missingRoles.some(role => !role)) {
-  console.log("\u001b[31m", `Missing roles in your server configuration: ${missingRoles.filter(role => !role).join(', ')}`);
+    if (missingChannels.length) {
+      status("Missing channels", false, missingChannels.join(", "));
+    }
   }
 
-  if (missingChannels.some(channel => !channel)) {
-  console.log("\u001b[31m", `Missing channels in your server configuration: ${missingChannels.filter(channel => !channel).join(', ')}`);
-  }
-
-  console.log("\u001b[32m", "Configs initialized, No problems were detected.");
-  console.log(`    `);
+  console.log("");
+};
 
+module.exports = new Event("clientReady", async (client) => {
+  setActivity(client, supportbot?.Activity?.Type, supportbot?.Activity?.Status);
+  await logStartup(client);
+  await checkConfigs(client);
 });

LICENSE.md

@@ -1,6 +1,6 @@
 MIT License
 
-Copyright (c) 2024 Emerald Services
+Copyright (c) 2026 Emerald Services
 
 Permission is hereby granted, free of charge, to any person obtaining a copy
 of this software and associated documentation files (the "Software"), to deal

README.md

@@ -13,11 +13,11 @@
 </a>
 
 <a href="https://github.com/discordjs">
-    <img src="https://img.shields.io/badge/discord.js-v13.6.x-blue.svg?style=for-the-badge&logo=javascript.svg" alt="shield.png">
+    <img src="https://img.shields.io/badge/DISCORD.JS%20-%20v14-blue?style=for-the-badge" alt="shield.png">
 </a>
 
 <a href="https://github.com/nodejs/node">
-    <img src="https://img.shields.io/badge/node.js-v16.14.x-green.svg?style=for-the-badge&logo=node" alt="shield.png">
+    <img src="https://img.shields.io/badge/NODE.JS%20-%20v20.x-green?style=for-the-badge" alt="shield.png">
 </a>
 
 <a href="https://github.com/Emerald-Services/SupportBot/releases">
@@ -28,8 +28,8 @@
 
 | SupportBot | Node.JS | Discord.JS |  Supported |
 |------------|---------|------------|------------|
-|    8.x     |   20.x  |    14.x.   | ✅ Yes
-|    7.7.3   |   16.x  |    13.x.   | ✅ Yes
+|    8.x     |   22.x  |    14.x.   | ✅ Yes
+|    7.7.3   |   16.x  |    13.x.   | ❌ No
 |    7.x     |   16.x  |    13.x.   | ❌ No
 |    6.x     |   14.x  |    13.x.   | ❌ No
 |    5.x     |   12.x  |    13.x.   | ❌ No
@@ -74,7 +74,7 @@ Released under the [MIT](https://opensource.org/licenses/MIT) license.
 
 - [Official addons repository](https://github.com/Emerald-Services/Addons/)
 - [Syphers Addons](https://github.com/SypherRed/SB_Addons_Unofficial)
-- [BuiltByBit](https://builtbybit.com/supportbot)
+- [BuiltByBit]([https://builtbybit.com/supportbot](https://builtbybit.com/resources/supportbot-advanced-ticket-bot.8940/))
 - [Polymart](https://polymart.org/resource/supportbot-1-discord-ticket-bot.518)
 
 

Structures/AIDatabase.js

@@ -0,0 +1,438 @@
+const Database = require("better-sqlite3");
+const path = require("path");
+
+const db = new Database(path.join(__dirname, "../Data/ai-memory.db"));
+
+db.pragma("journal_mode = WAL");
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ai_conversations (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    guild_id TEXT,
+    channel_id TEXT,
+    user_id TEXT,
+    role TEXT NOT NULL,
+    content TEXT NOT NULL,
+    created_at INTEGER NOT NULL
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ai_summaries (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    guild_id TEXT,
+    channel_id TEXT,
+    summary TEXT NOT NULL,
+    created_at INTEGER NOT NULL,
+    updated_at INTEGER NOT NULL
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ai_facts (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    guild_id TEXT,
+    channel_id TEXT,
+    user_id TEXT,
+    fact_type TEXT NOT NULL,
+    fact_key TEXT NOT NULL,
+    fact_value TEXT NOT NULL,
+    created_at INTEGER NOT NULL,
+    updated_at INTEGER NOT NULL
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ai_knowledge (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    source_type TEXT NOT NULL,
+    source_name TEXT NOT NULL,
+    title TEXT NOT NULL,
+    content TEXT NOT NULL,
+    created_at INTEGER NOT NULL,
+    updated_at INTEGER NOT NULL
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ai_sessions (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    guild_id TEXT,
+    channel_id TEXT,
+    user_id TEXT,
+    model TEXT,
+    mode TEXT,
+    last_message_at INTEGER,
+    created_at INTEGER NOT NULL,
+    updated_at INTEGER NOT NULL
+  )
+`,
+).run();
+
+try {
+  db.prepare(`ALTER TABLE ai_facts ADD COLUMN user_id TEXT`).run();
+} catch (e) {
+  if (!String(e).includes("duplicate column name")) throw e;
+}
+
+module.exports = {
+  saveUserFact({ guildId, userId, factType, factKey, factValue }) {
+    const existing = db
+      .prepare(
+        `
+      SELECT id FROM ai_facts
+      WHERE guild_id IS ? AND user_id IS ? AND fact_type = ? AND fact_key = ?
+      LIMIT 1
+    `,
+      )
+      .get(guildId || null, userId || null, factType, factKey);
+
+    if (existing) {
+      db.prepare(
+        `
+        UPDATE ai_facts
+        SET fact_value = ?, updated_at = ?
+        WHERE id = ?
+      `,
+      ).run(factValue, Date.now(), existing.id);
+      return;
+    }
+
+    db.prepare(
+      `
+      INSERT INTO ai_facts (
+        guild_id, channel_id, user_id, fact_type, fact_key, fact_value, created_at, updated_at
+      ) VALUES (?, ?, ?, ?, ?, ?, ?, ?)
+    `,
+    ).run(
+      guildId || null,
+      null,
+      userId || null,
+      factType,
+      factKey,
+      factValue,
+      Date.now(),
+      Date.now(),
+    );
+  },
+
+  getUserFacts(guildId, userId) {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_facts
+      WHERE guild_id IS ? AND user_id IS ?
+      ORDER BY updated_at DESC
+    `,
+      )
+      .all(guildId || null, userId || null);
+  },
+
+  getUserFactsByScope({ guildId = null, userId = null, scope = "guild" }) {
+    if (!userId) return [];
+
+    if (scope === "global") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_facts
+        WHERE user_id IS ?
+        ORDER BY updated_at DESC
+      `,
+        )
+        .all(userId || null);
+    }
+
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_facts
+      WHERE guild_id IS ? AND user_id IS ?
+      ORDER BY updated_at DESC
+    `,
+      )
+      .all(guildId || null, userId || null);
+  },
+
+  addMessage({ guildId, channelId, userId, role, content }) {
+    db.prepare(
+      `
+      INSERT INTO ai_conversations (
+        guild_id, channel_id, user_id, role, content, created_at
+      ) VALUES (?, ?, ?, ?, ?, ?)
+    `,
+    ).run(
+      guildId || null,
+      channelId || null,
+      userId || null,
+      role,
+      content,
+      Date.now(),
+    );
+  },
+
+  getRecentMessages(channelId, limit = 15) {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_conversations
+      WHERE channel_id = ?
+      ORDER BY created_at DESC
+      LIMIT ?
+    `,
+      )
+      .all(channelId, limit)
+      .reverse();
+  },
+
+  getRecentMessagesByScope({ guildId = null, channelId = null, limit = 15, scope = "guild" }) {
+    if (scope === "channel") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_conversations
+        WHERE channel_id = ?
+        ORDER BY created_at DESC
+        LIMIT ?
+      `,
+        )
+        .all(channelId || null, limit)
+        .reverse();
+    }
+
+    if (scope === "global") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_conversations
+        ORDER BY created_at DESC
+        LIMIT ?
+      `,
+        )
+        .all(limit)
+        .reverse();
+    }
+
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_conversations
+      WHERE guild_id IS ?
+      ORDER BY created_at DESC
+      LIMIT ?
+    `,
+      )
+      .all(guildId || null, limit)
+      .reverse();
+  },
+
+  saveSummary({ guildId, channelId, summary }) {
+    const existing = db
+      .prepare(
+        `
+      SELECT id FROM ai_summaries
+      WHERE guild_id IS ? AND channel_id IS ?
+      ORDER BY updated_at DESC
+      LIMIT 1
+    `,
+      )
+      .get(guildId || null, channelId || null);
+
+    if (existing) {
+      db.prepare(
+        `
+        UPDATE ai_summaries
+        SET summary = ?, updated_at = ?
+        WHERE id = ?
+      `,
+      ).run(summary, Date.now(), existing.id);
+      return;
+    }
+
+    db.prepare(
+      `
+      INSERT INTO ai_summaries (
+        guild_id, channel_id, summary, created_at, updated_at
+      ) VALUES (?, ?, ?, ?, ?)
+    `,
+    ).run(guildId || null, channelId || null, summary, Date.now(), Date.now());
+  },
+
+  getLatestSummary(channelId) {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_summaries
+      WHERE channel_id = ?
+      ORDER BY updated_at DESC
+      LIMIT 1
+    `,
+      )
+      .get(channelId);
+  },
+
+  getLatestSummaryByScope({ guildId = null, channelId = null, scope = "guild" }) {
+    if (scope === "channel") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_summaries
+        WHERE channel_id = ?
+        ORDER BY updated_at DESC
+        LIMIT 1
+      `,
+        )
+        .get(channelId || null);
+    }
+
+    if (scope === "global") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_summaries
+        ORDER BY updated_at DESC
+        LIMIT 1
+      `,
+        )
+        .get();
+    }
+
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_summaries
+      WHERE guild_id IS ?
+      ORDER BY updated_at DESC
+      LIMIT 1
+    `,
+      )
+      .get(guildId || null);
+  },
+
+  saveFact({ guildId, channelId, factType, factKey, factValue }) {
+    const existing = db
+      .prepare(
+        `
+      SELECT id FROM ai_facts
+      WHERE guild_id IS ? AND channel_id IS ? AND fact_type = ? AND fact_key = ?
+      LIMIT 1
+    `,
+      )
+      .get(guildId || null, channelId || null, factType, factKey);
+
+    if (existing) {
+      db.prepare(
+        `
+        UPDATE ai_facts
+        SET fact_value = ?, updated_at = ?
+        WHERE id = ?
+      `,
+      ).run(factValue, Date.now(), existing.id);
+      return;
+    }
+
+    db.prepare(
+      `
+      INSERT INTO ai_facts (
+        guild_id, channel_id, fact_type, fact_key, fact_value, created_at, updated_at
+      ) VALUES (?, ?, ?, ?, ?, ?, ?)
+    `,
+    ).run(
+      guildId || null,
+      channelId || null,
+      factType,
+      factKey,
+      factValue,
+      Date.now(),
+      Date.now(),
+    );
+  },
+
+  getFacts(channelId) {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_facts
+      WHERE channel_id = ?
+      ORDER BY updated_at DESC
+    `,
+      )
+      .all(channelId);
+  },
+
+  getFactsByScope({ guildId = null, channelId = null, scope = "guild" }) {
+    if (scope === "channel") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_facts
+        WHERE channel_id = ? AND user_id IS NULL
+        ORDER BY updated_at DESC
+      `,
+        )
+        .all(channelId || null);
+    }
+
+    if (scope === "global") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_facts
+        WHERE user_id IS NULL
+        ORDER BY updated_at DESC
+      `,
+        )
+        .all();
+    }
+
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_facts
+      WHERE guild_id IS ? AND user_id IS NULL
+      ORDER BY updated_at DESC
+    `,
+      )
+      .all(guildId || null);
+  },
+
+  addKnowledge({ sourceType, sourceName, title, content }) {
+    db.prepare(
+      `
+      INSERT INTO ai_knowledge (
+        source_type, source_name, title, content, created_at, updated_at
+      ) VALUES (?, ?, ?, ?, ?, ?)
+    `,
+    ).run(sourceType, sourceName, title, content, Date.now(), Date.now());
+  },
+
+  getKnowledge(limit = 25) {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_knowledge
+      ORDER BY updated_at DESC
+      LIMIT ?
+    `,
+      )
+      .all(limit);
+  },
+
+  clearKnowledge() {
+    db.prepare(`DELETE FROM ai_knowledge`).run();
+  },
+
+  clearConversations(channelId) {
+    if (!channelId) return;
+    db.prepare(`DELETE FROM ai_conversations WHERE channel_id = ?`).run(channelId);
+  },
+};

Structures/Addon.js

@@ -1,6 +1,6 @@
+
 // SupportBot | Emerald Services
 // Addon Structure
-
 class Command {
   constructor(options) {
     this.name = options.name;
@@ -10,7 +10,13 @@ class Command {
     this.run = options.run;
     this.defaultPermission = true;
   }
+
+  // Method to dynamically update options
+  setOptions(options) {
+    this.options = options;
+  }
 }
+
 class Event {
   constructor(event, run) {
     this.event = event;

Structures/Client.js

@@ -1,188 +1,186 @@
 const fs = require("fs");
+const path = require("path");
 const Discord = require("discord.js");
-const { GatewayIntentBits, Partials } = require('discord.js');
+const { GatewayIntentBits, Partials } = require("discord.js");
 const yaml = require("js-yaml");
-const { Command, Event } = require('./Addon.js'); // Adjust the path as needed
+const { Command, Event } = require("./Addon.js");
 
 const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
 const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
 
+const c = {
+  reset: "\x1b[0m",
+  gray: "\x1b[90m",
+  green: "\x1b[32m",
+  yellow: "\x1b[33m",
+  cyan: "\x1b[36m",
+  red: "\x1b[31m",
+  white: "\x1b[37m",
+  bold: "\x1b[1m",
+};
+
+function line() {
+  console.log(`${c.gray}────────────────────────────────────────────────────────${c.reset}`);
+}
+
+function section(title) {
+  console.log(`\n${c.green}${title}${c.reset}`);
+  console.log(`${c.gray}${"-".repeat(title.length)}${c.reset}`);
+}
+
+function walk(dir, ext = ".js", fileList = []) {
+  const files = fs.readdirSync(dir);
+  for (const file of files) {
+    const full = `${dir}/${file}`;
+    const stat = fs.statSync(full);
+    if (stat.isDirectory()) {
+      walk(full, ext, fileList);
+    } else if (file.endsWith(ext)) {
+      fileList.push(full);
+    }
+  }
+  return fileList;
+}
+
 class Client extends Discord.Client {
   constructor() {
     super({
       intents: [
         GatewayIntentBits.Guilds,
         GatewayIntentBits.GuildMembers,
-        GatewayIntentBits.GuildMessages
+        GatewayIntentBits.GuildMessages,
+        GatewayIntentBits.GuildMessageReactions,
+        GatewayIntentBits.MessageContent,
       ],
-      partials: [Partials.Channel]
+      partials: [Partials.Message, Partials.Channel, Partials.Reaction],
     });
 
     this.commands = new Discord.Collection();
   }
 
   async getChannel(channel, guild) {
-    if (!channel) return null; // Add check for undefined channel
+    if (!channel) return null;
     return guild.channels.cache.find(
       (c) =>
         (c.type === Discord.ChannelType.GuildText || c.type === Discord.ChannelType.GuildNews) &&
-        (c.id === channel || (c.name && c.name.toLowerCase() === channel.toLowerCase()))
+        (c.id === channel || (c.name && c.name.toLowerCase() === channel.toLowerCase())),
     );
   }
 
   async getRole(role, guild) {
-    if (!role) return null; // Add check for undefined role
+    if (!role) return null;
     return guild.roles.cache.find(
-      (r) => r.id === role || (r.name && r.name.toLowerCase() === role.toLowerCase())
+      (r) => r.id === role || (r.name && r.name.toLowerCase() === role.toLowerCase()),
     );
   }
 
   async getCategory(category, guild) {
-    if (!category) return null; // Add check for undefined category
+    if (!category) return null;
     return guild.channels.cache.find(
       (c) =>
         c.type === Discord.ChannelType.GuildCategory &&
-        (c.id === category || (c.name && c.name.toLowerCase() === category.toLowerCase()))
+        (c.id === category || (c.name && c.name.toLowerCase() === category.toLowerCase())),
     );
   }
 
   async start(token) {
-    let tempCommandFiles = fs.readdirSync("./Commands").filter((file) => file.endsWith(".js"));
+    const commandFiles = walk("./Commands");
 
-    if (cmdconfig.Suggestion.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "suggest.js");
-    }
+    const allCommands = commandFiles.map((file) => ({
+      file,
+      command: require(`../${file}`),
+    }));
 
-    if (cmdconfig.Help.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "help.js");
-    }
+    const enabledCommands = allCommands.filter(({ command }) => {
+      const matchingConfig = Object.values(cmdconfig).find(
+        (entry) =>
+          entry &&
+          typeof entry === "object" &&
+          entry.Command &&
+          String(entry.Command).toLowerCase() === String(command.name).toLowerCase(),
+      );
 
-    if (cmdconfig.Info.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "info.js");
-    }
+      if (!matchingConfig) {
+        return true;
+      }
 
-    if (cmdconfig.OpenTicket.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "ticket.js");
-    }
-
-    if (cmdconfig.CloseTicket.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "close.js");
-    }
-
-    if (cmdconfig.Embed.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "embed.js");
-    }
-
-    if (cmdconfig.Translate.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "translate.js");
-    }
-
-    if (cmdconfig.UserInfo.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "userinfo.js");
-    }
-
-    if (cmdconfig.Ping.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "Ping.js");
-    }
-
-    if (cmdconfig.AddUser.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "addUser.js");
-    }
-
-    if (cmdconfig.RemoveUser.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "removeUser.js");
-    }    
-
-    if (cmdconfig.ForceAddUser.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "forceaddUser.js");
-    }   
-
-    if (cmdconfig.Profile.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "Profile.js");
-    }    
-
-    const commandFiles = tempCommandFiles;
-    const commands = commandFiles.map((file) => require(`../Commands/${file}`));
-
-    // Load main commands
-    console.log(`\u001b[33m`, "――――――――――――――――――――――――――――――――――――――――――――");
-
-    commands.forEach((cmd) => {
-      console.log(`\u001b[32m`, `[CMD]`, `\u001b[37;1m`, `${cmd.name}`, `\u001b[32;1m`, "Loaded");
-      this.commands.set(cmd.name, cmd);
+      return matchingConfig.Enabled !== false;
     });
 
-    // Load addon commands and events
-    console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Commands ▬▬▬▬▬▬▬");
+    section("Commands");
+
+    enabledCommands.forEach(({ command, file }) => {
+      console.log(
+        `${c.green}✓${c.reset} ${c.white}${command.name}${c.reset} ${c.gray}(${path.basename(file)})${c.reset}`,
+      );
+      this.commands.set(command.name, command);
+    });
 
     if (supportbot.General.Addons.Enabled) {
       const addonFiles = fs.readdirSync("./Addons").filter((file) => file.endsWith(".js"));
 
-      const addons = addonFiles.map((file) => {
-        const addon = require(`../Addons/${file}`);
-        addon.name = file.split(".")[0];
-        return addon;
+      section("Addons");
+
+      addonFiles.forEach((file) => {
+        let addon = require(`../Addons/${file}`);
+        
+        // Handle single or multiple addons per file
+        const addonArray = Array.isArray(addon) ? addon : [addon];
+        
+        addonArray.forEach((item, index) => {
+          // If name is missing, use filename (handling index for arrays)
+          if (!item.name) {
+             item.name = index === 0 ? file.split(".")[0] : `${file.split(".")[0]}_${index}`;
+          }
+
+          console.log(`${c.green}✓${c.reset} ${c.white}${item.name}${c.reset}`);
+
+          if (item instanceof Command) {
+            this.commands.set(item.name, item);
+          }
+
+          if (item.events && Array.isArray(item.events)) {
+            item.events.forEach((event) => {
+              if (event instanceof Event) {
+                this.on(event.event, (...args) => event.run(this, ...args));
+              }
+            });
+          }
+          
+          // If it's a direct Event instance
+          if (item instanceof Event) {
+            this.on(item.event, (...args) => item.run(this, ...args));
+          }
+        });
       });
-
-      // Addons
-      console.log("   ");
-      console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Addons ▬▬▬▬▬▬▬");
-
-      addons.forEach((addon) => {
-        console.log(
-          `\u001b[32m`,
-          `[ADDON]`,
-          `\u001b[37;1m`,
-          `${addon.name}`,
-          `\u001b[32;1m`,
-          "Loaded"
-        );
-
-        if (addon instanceof Command) {
-          this.commands.set(addon.name, addon);
-        }
-
-        if (addon.events && Array.isArray(addon.events)) {
-          addon.events.forEach((event) => {
-            if (event instanceof Event) {
-              this.on(event.event, (...args) => event.run(this, ...args));
-            }
-          });
-        }
-      });
-
-      console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Addons ▬▬▬▬▬▬▬");
     }
 
-    // Register Slash Commands
-
-    this.once("ready", async () => {
+    this.once("clientReady", async () => {
       await this.guilds.cache.first()?.commands.set(this.commands);
+
       console.log(
-        "\u001b[32m",
-        `[SUCCESS]`,
-        `\u001b[37;1m`,
-        `Slash Commands Registered for ${this.guilds.cache.first().name}`
+        `\n${c.green}✓${c.reset} ${c.white}Slash Commands Registered${c.reset} ${c.gray}for ${this.guilds.cache.first().name}${c.reset}`,
       );
     });
 
-    console.log("   ");
-    console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Events ▬▬▬▬▬▬▬");
+    section("Events");
 
-    fs.readdirSync("./Events").filter((file) => file.endsWith(".js")).forEach((file) => {
-      const event = require(`../Events/${file}`);
-      console.log(`\u001b[32m`, `[EVENT]`, `\u001b[37;1m`, `${event.event}`, `\u001b[32;1m`, "Loaded");
-      this.on(event.event, (...args) => event.run(this, ...args));
-    });
+    fs.readdirSync("./Events")
+      .filter((file) => file.endsWith(".js"))
+      .forEach((file) => {
+        const event = require(`../Events/${file}`);
+        console.log(
+          `${c.green}✓${c.reset} ${c.white}${event.event}${c.reset} ${c.gray}(${file})${c.reset}`,
+        );
+        this.on(event.event, (...args) => event.run(this, ...args));
+      });
+
+    console.log("");
 
-    console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Events ▬▬▬▬▬▬▬");
     if (process.argv[2] !== "test") {
       await this.login(token);
     } else {
-      console.log(
-        `\u001b[31;1m`,
-        "RUNNING IN TEST MODE, IF NOT INTENDED, PLEASE USE npm start"
-      );
+      console.log(`${c.red}RUNNING IN TEST MODE, IF NOT INTENDED, PLEASE USE npm start${c.reset}`);
     }
   }
 }

Structures/Database.js

@@ -0,0 +1,474 @@
+// SupportBot | Emerald Services
+const Database = require("better-sqlite3");
+const path = require("path");
+
+const db = new Database(path.join(__dirname, "../Data/supportbot.db"));
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS suggestions (
+    thread_id TEXT PRIMARY KEY,
+    author_id TEXT,
+    text TEXT,
+    status TEXT DEFAULT 'Created'
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS profiles (
+    user_id TEXT PRIMARY KEY,
+    bio TEXT,
+    timezone TEXT,
+    clockedIn INTEGER DEFAULT 0
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS tickets (
+    ticket_id TEXT PRIMARY KEY,
+    user_id TEXT,
+    status TEXT DEFAULT 'open',
+    created_at INTEGER,
+    updated_at INTEGER,
+    subject TEXT,
+    description TEXT
+  )
+`,
+).run();
+
+// Safe column upgrades
+const safeAlter = (sql) => {
+  try {
+    db.prepare(sql).run();
+  } catch (e) {
+    if (!String(e).includes("duplicate column name")) throw e;
+  }
+};
+
+safeAlter(`ALTER TABLE tickets ADD COLUMN voiceChannelId TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN department TEXT DEFAULT 'general'`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN priority TEXT DEFAULT 'medium'`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN aiModeEnabled INTEGER DEFAULT 0`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN aiChannelId TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN aiType TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN aiEnabledBy TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN aiEnabledAt INTEGER`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN questionAnswers TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN ticketName TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN ticketNumber TEXT`);
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ticket_panel (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    message_id TEXT,
+    channel_id TEXT,
+    created_at INTEGER
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ticket_users (
+    ticket_id TEXT,
+    user_id TEXT,
+    PRIMARY KEY(ticket_id, user_id)
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS settings (
+    id INTEGER PRIMARY KEY,
+    data TEXT
+  )
+`,
+).run();
+
+function ensureProfile(userId) {
+  const existing = db
+    .prepare(
+      `
+    SELECT user_id FROM profiles WHERE user_id = ?
+  `,
+    )
+    .get(userId);
+
+  if (!existing) {
+    db.prepare(
+      `
+      INSERT INTO profiles (user_id, bio, timezone, clockedIn)
+      VALUES (?, '', '', 0)
+    `,
+    ).run(userId);
+  }
+}
+
+function normaliseTicketRow(row) {
+  if (!row) return null;
+
+  let questionAnswers = [];
+
+  if (row.questionAnswers) {
+    try {
+      questionAnswers = JSON.parse(row.questionAnswers);
+    } catch {
+      questionAnswers = [];
+    }
+  }
+
+  return {
+    ...row,
+    aiModeEnabled: Boolean(row.aiModeEnabled),
+    clockedIn:
+      row.clockedIn !== undefined ? Boolean(row.clockedIn) : row.clockedIn,
+    questionAnswers,
+  };
+}
+
+module.exports = {
+  addTicket(ticket) {
+    const now = Date.now();
+
+    db.prepare(
+      `
+      INSERT INTO tickets (
+        ticket_id,
+        user_id,
+        subject,
+        description,
+        created_at,
+        updated_at,
+        department,
+        priority,
+        aiModeEnabled,
+        aiChannelId,
+        aiType,
+        aiEnabledBy,
+        aiEnabledAt,
+        questionAnswers,
+        ticketName,
+        ticketNumber
+      )
+      VALUES (
+        @ticket_id,
+        @user_id,
+        @subject,
+        @description,
+        @created_at,
+        @updated_at,
+        @department,
+        @priority,
+        @aiModeEnabled,
+        @aiChannelId,
+        @aiType,
+        @aiEnabledBy,
+        @aiEnabledAt,
+        @questionAnswers,
+        @ticketName,
+        @ticketNumber
+      )
+      ON CONFLICT(ticket_id) DO NOTHING
+    `,
+    ).run({
+      ticket_id: ticket.id,
+      user_id: ticket.user,
+      subject: ticket.reason || "",
+      description: ticket.description || "",
+      created_at: now,
+      updated_at: now,
+      department: ticket.department || "general",
+      priority: ticket.priority || "medium",
+      aiModeEnabled: ticket.aiModeEnabled ? 1 : 0,
+      aiChannelId: ticket.aiChannelId || null,
+      aiType: ticket.aiType || null,
+      aiEnabledBy: ticket.aiEnabledBy || null,
+      aiEnabledAt: ticket.aiEnabledAt || null,
+      questionAnswers: JSON.stringify(ticket.questionAnswers || []),
+      ticketName: ticket.name || null,
+      ticketNumber: ticket.number || null,
+    });
+  },
+
+  updateTicketQuestionAnswers(ticketId, questionAnswers = []) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET questionAnswers=@questionAnswers, updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      questionAnswers: JSON.stringify(questionAnswers),
+      updatedAt: Date.now(),
+    });
+  },
+
+  updateTicketVoice(ticketId, voiceChannelId) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET voiceChannelId=@voiceChannelId, updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      voiceChannelId,
+      updatedAt: Date.now(),
+    });
+  },
+
+  updateTicketStatus(ticketId, status) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET status=@status, updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      status,
+      updatedAt: Date.now(),
+      ticketId,
+    });
+  },
+
+  updateTicketDepartment(ticketId, department) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET department=@department, updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      department,
+      updatedAt: Date.now(),
+    });
+  },
+
+  updateTicketPriority(ticketId, priority) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET priority=@priority, updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      priority,
+      updatedAt: Date.now(),
+    });
+  },
+
+  setTicketAIState(ticketId, aiState = {}) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET
+        aiModeEnabled=@aiModeEnabled,
+        aiChannelId=@aiChannelId,
+        aiType=@aiType,
+        aiEnabledBy=@aiEnabledBy,
+        aiEnabledAt=@aiEnabledAt,
+        updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      aiModeEnabled: aiState.enabled ? 1 : 0,
+      aiChannelId: aiState.aiChannelId || null,
+      aiType: aiState.aiType || null,
+      aiEnabledBy: aiState.enabledBy || null,
+      aiEnabledAt: aiState.enabledAt
+        ? new Date(aiState.enabledAt).getTime()
+        : aiState.enabled
+          ? Date.now()
+          : null,
+      updatedAt: Date.now(),
+    });
+  },
+
+  enableTicketAI(
+    ticketId,
+    aiChannelId = null,
+    aiType = null,
+    enabledBy = null,
+  ) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET
+        aiModeEnabled=1,
+        aiChannelId=@aiChannelId,
+        aiType=@aiType,
+        aiEnabledBy=@aiEnabledBy,
+        aiEnabledAt=@aiEnabledAt,
+        updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      aiChannelId,
+      aiType,
+      aiEnabledBy,
+      aiEnabledAt: Date.now(),
+      updatedAt: Date.now(),
+    });
+  },
+
+  disableTicketAI(ticketId) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET
+        aiModeEnabled=0,
+        updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      updatedAt: Date.now(),
+    });
+  },
+
+  getTicket(ticketId) {
+    const row = db
+      .prepare(
+        `
+      SELECT * FROM tickets WHERE ticket_id=@ticketId
+    `,
+      )
+      .get({ ticketId });
+
+    return normaliseTicketRow(row);
+  },
+
+  getTicketByAIChannel(aiChannelId) {
+    const row = db
+      .prepare(
+        `
+      SELECT * FROM tickets WHERE aiChannelId=@aiChannelId LIMIT 1
+    `,
+      )
+      .get({ aiChannelId });
+
+    return normaliseTicketRow(row);
+  },
+
+  getAllTickets() {
+    return db.prepare(`SELECT * FROM tickets`).all().map(normaliseTicketRow);
+  },
+
+  saveTicketPanel(messageId, channelId) {
+    db.prepare(
+      `
+      INSERT INTO ticket_panel (message_id, channel_id, created_at)
+      VALUES (@messageId, @channelId, @createdAt)
+    `,
+    ).run({ messageId, channelId, createdAt: Date.now() });
+  },
+
+  getTicketPanel() {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ticket_panel ORDER BY id DESC LIMIT 1
+    `,
+      )
+      .get();
+  },
+
+  addUserToTicket(ticketId, userId) {
+    db.prepare(
+      `
+      INSERT INTO ticket_users (ticket_id, user_id)
+      VALUES (?, ?)
+      ON CONFLICT(ticket_id, user_id) DO NOTHING
+    `,
+    ).run(ticketId, userId);
+  },
+
+  removeUserFromTicket(ticketId, userId) {
+    db.prepare(
+      `
+      DELETE FROM ticket_users WHERE ticket_id=? AND user_id=?
+    `,
+    ).run(ticketId, userId);
+  },
+
+  getTicketUsers(ticketId) {
+    return db
+      .prepare(
+        `
+      SELECT user_id FROM ticket_users WHERE ticket_id=?
+    `,
+      )
+      .all(ticketId)
+      .map((r) => r.user_id);
+  },
+
+  getSettings() {
+    const row = db.prepare(`SELECT data FROM settings WHERE id=1`).get();
+    if (!row) return {};
+    try {
+      return JSON.parse(row.data);
+    } catch {
+      return {};
+    }
+  },
+
+  getProfile(userId) {
+    ensureProfile(userId);
+
+    const row = db
+      .prepare(
+        `
+      SELECT * FROM profiles WHERE user_id = ?
+    `,
+      )
+      .get(userId);
+
+    if (!row) {
+      return {
+        user_id: userId,
+        bio: "",
+        timezone: "",
+        clockedIn: false,
+      };
+    }
+
+    return {
+      ...row,
+      clockedIn: Boolean(row.clockedIn),
+    };
+  },
+
+  setClockedIn(userId, clockedIn) {
+    ensureProfile(userId);
+
+    db.prepare(
+      `
+      UPDATE profiles
+      SET clockedIn = ?
+      WHERE user_id = ?
+    `,
+    ).run(clockedIn ? 1 : 0, userId);
+  },
+
+  saveSettings(obj) {
+    const data = JSON.stringify(obj);
+    db.prepare(
+      `
+      INSERT INTO settings (id, data)
+      VALUES (1, @data)
+      ON CONFLICT(id) DO UPDATE SET data = excluded.data
+    `,
+    ).run({ data });
+  },
+};

Structures/Event.js

@@ -1,5 +1,6 @@
 // SupportBot | Emerald Services
 // Event Structure
+
 class Event {
   constructor(event, run) {
     this.event = event;

Structures/TicketID.js

@@ -1,47 +1,30 @@
 // SupportBot | Emerald Services
 // Ticket ID Structure
 
-const fs = require("fs");
+const db = require("./Database")
 
 class TicketNumberID {
   static async pad() {
-    let num = await this.get();
-    let n = num + "";
-    await this.set(num + 1);
-    return n.length >= 4 ? n : new Array(4 - n.length + 1).join("0") + n;
+    let num = await this.get()
+    let n = num + ""
+    await this.set(num + 1)
+    return n.length >= 4 ? n : new Array(4 - n.length + 1).join("0") + n
   }
 
   static async get() {
-    let ticketnumberID = await JSON.parse(
-      fs.readFileSync("./Data/ticket-panel-id.json", "utf8")
-    );
-    if (!ticketnumberID.id) {
-      return this.set(0);
-    } else {
-      return ticketnumberID.id;
-    }
+    const row = db.getTicketPanel()
+    if (!row) return await this.set(0)
+    return row.id
   }
 
   static async set(value) {
-    let ticketnumberID = await JSON.parse(
-      fs.readFileSync("./Data/ticket-panel-id.json", "utf8")
-    );
-
-    ticketnumberID.id = value;
-    fs.writeFileSync(
-      "./Data/ticket-panel-id.json",
-      JSON.stringify(ticketnumberID, null, 4),
-      (err) => {
-        if (err) console.error(err);
-      }
-    );
-
-    return value;
+    db.saveTicketPanel(`panel-${value}`, "none")
+    return value
   }
 
   static async reset() {
-    return await this.set(0);
+    return await this.set(0)
   }
 }
 
-module.exports = TicketNumberID;
+module.exports = TicketNumberID

Structures/TicketManager.js

@@ -0,0 +1,636 @@
+const fs = require("fs");
+const path = require("path");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+const db = require("./Database.js");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+function escapeHtml(str = "") {
+  return String(str)
+    .replace(/&/g, "&")
+    .replace(/</g, "&lt;")
+    .replace(/>/g, "&gt;")
+    .replace(/"/g, "&quot;");
+}
+
+function parseMarkdown(content = "") {
+  let safe = escapeHtml(content);
+
+  safe = safe.replace(/```([\s\S]*?)```/g, "<pre><code>$1</code></pre>");
+  safe = safe.replace(/`(.*?)`/g, "<code>$1</code>");
+  safe = safe.replace(/\*\*(.*?)\*\*/g, "<strong>$1</strong>");
+  safe = safe.replace(/\*(.*?)\*/g, "<em>$1</em>");
+  safe = safe.replace(/_(.*?)_/g, "<em>$1</em>");
+  safe = safe.replace(
+    /\[(.*?)\]\((.*?)\)/g,
+    '<a href="$2" target="_blank" rel="noopener noreferrer">$1</a>',
+  );
+
+  return safe.replace(/\n/g, "<br>");
+}
+
+function formatDate(iso) {
+  try {
+    return new Date(iso).toLocaleString("en-GB", {
+      dateStyle: "medium",
+      timeStyle: "short",
+    });
+  } catch {
+    return iso;
+  }
+}
+
+function getFileTypeInfo(att) {
+  const fileName = String(att.name || "attachment").toLowerCase();
+
+  if (/\.(png|jpg|jpeg|gif|webp|bmp|svg)$/i.test(fileName)) {
+    return "image";
+  }
+
+  if (/\.(mp4|webm|mov|m4v)$/i.test(fileName)) {
+    return "video";
+  }
+
+  if (/\.(mp3|wav|ogg|m4a|flac)$/i.test(fileName)) {
+    return "audio";
+  }
+
+  return "file";
+}
+
+function renderAttachment(att) {
+  const url = escapeHtml(att.url || "");
+  const name = escapeHtml(att.name || "attachment");
+  const type = getFileTypeInfo(att);
+
+  if (type === "image") {
+    return `
+      <div class="attachment">
+        <a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
+        <div class="attachment-preview attachment-image">
+          <img src="${url}" alt="${name}" loading="lazy">
+        </div>
+      </div>
+    `;
+  }
+
+  if (type === "video") {
+    return `
+      <div class="attachment">
+        <a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
+        <div class="attachment-preview">
+          <video controls preload="metadata">
+            <source src="${url}">
+          </video>
+        </div>
+      </div>
+    `;
+  }
+
+  if (type === "audio") {
+    return `
+      <div class="attachment">
+        <a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
+        <div class="attachment-preview">
+          <audio controls preload="metadata">
+            <source src="${url}">
+          </audio>
+        </div>
+      </div>
+    `;
+  }
+
+  return `
+    <div class="attachment">
+      <a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
+    </div>
+  `;
+}
+
+function renderEmbeds(embeds = []) {
+  return embeds
+    .map((embed) => {
+      const fields = (embed.fields || [])
+        .map(
+          (field) => `
+            <div class="embed-field">
+              <div class="embed-field-name">${escapeHtml(field.name || "Field")}</div>
+              <div class="embed-field-value">${parseMarkdown(field.value || "")}</div>
+            </div>
+          `,
+        )
+        .join("");
+
+      return `
+        <div class="discord-embed">
+          ${embed.title ? `<div class="discord-embed-title">${escapeHtml(embed.title)}</div>` : ""}
+          ${embed.description ? `<div class="discord-embed-description">${parseMarkdown(embed.description)}</div>` : ""}
+          ${fields}
+        </div>
+      `;
+    })
+    .join("");
+}
+
+function createTranscriptHTML(ticket, reason) {
+  return `<!DOCTYPE html>
+<html lang="en">
+<head>
+  <meta charset="UTF-8">
+  <meta name="viewport" content="width=device-width, initial-scale=1.0">
+  <title>Transcript - ${escapeHtml(ticket.name)}</title>
+  <style>
+    :root {
+      --bg: #0b0f14;
+      --panel: #111821;
+      --panel-2: #182230;
+      --panel-3: #1d2938;
+      --border: #283548;
+      --text: #e6edf3;
+      --muted: #9fb0c3;
+      --accent: #22c55e;
+      --accent-soft: rgba(34, 197, 94, 0.12);
+      --code: #0f1720;
+    }
+
+    * {
+      box-sizing: border-box;
+    }
+
+    html, body {
+      margin: 0;
+      padding: 0;
+      background: var(--bg);
+      color: var(--text);
+      font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
+    }
+
+    body {
+      padding: 32px 20px;
+    }
+
+    .page {
+      max-width: 1100px;
+      margin: 0 auto;
+    }
+
+    .header {
+      background: var(--panel);
+      border: 1px solid var(--border);
+      border-radius: 16px;
+      padding: 24px;
+      margin-bottom: 18px;
+    }
+
+    .header-top {
+      display: flex;
+      justify-content: space-between;
+      align-items: flex-start;
+      gap: 16px;
+      flex-wrap: wrap;
+    }
+
+    .title-wrap h1 {
+      margin: 0;
+      font-size: 1.8rem;
+      line-height: 1.2;
+      font-weight: 800;
+      letter-spacing: -0.02em;
+    }
+
+    .title-wrap p {
+      margin: 8px 0 0;
+      color: var(--muted);
+      font-size: 0.98rem;
+    }
+
+    .badge {
+      display: inline-flex;
+      align-items: center;
+      gap: 8px;
+      background: var(--accent-soft);
+      color: #8df0ad;
+      border: 1px solid rgba(34, 197, 94, 0.25);
+      padding: 8px 12px;
+      border-radius: 999px;
+      font-size: 0.9rem;
+      font-weight: 700;
+      white-space: nowrap;
+    }
+
+    .meta-grid {
+      margin-top: 18px;
+      display: grid;
+      grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
+      gap: 12px;
+    }
+
+    .meta-card {
+      background: var(--panel-2);
+      border: 1px solid var(--border);
+      border-radius: 12px;
+      padding: 14px;
+    }
+
+    .meta-label {
+      color: var(--muted);
+      font-size: 0.82rem;
+      margin-bottom: 6px;
+      text-transform: uppercase;
+      letter-spacing: 0.08em;
+      font-weight: 700;
+    }
+
+    .meta-value {
+      font-size: 0.98rem;
+      font-weight: 600;
+      word-break: break-word;
+    }
+
+    .messages-wrap {
+      background: var(--panel);
+      border: 1px solid var(--border);
+      border-radius: 16px;
+      overflow: hidden;
+    }
+
+    .messages-header {
+      padding: 18px 20px;
+      border-bottom: 1px solid var(--border);
+      background: var(--panel-2);
+      font-weight: 800;
+      font-size: 1rem;
+    }
+
+    .message {
+      display: flex;
+      gap: 14px;
+      padding: 18px 20px;
+      border-bottom: 1px solid var(--border);
+    }
+
+    .message:last-child {
+      border-bottom: none;
+    }
+
+    .avatar {
+      width: 42px;
+      height: 42px;
+      min-width: 42px;
+      border-radius: 50%;
+      object-fit: cover;
+      background: var(--panel-3);
+      border: 1px solid var(--border);
+    }
+
+    .message-body {
+      min-width: 0;
+      flex: 1;
+    }
+
+    .message-header {
+      display: flex;
+      align-items: baseline;
+      gap: 10px;
+      flex-wrap: wrap;
+      margin-bottom: 8px;
+    }
+
+    .username {
+      font-weight: 800;
+      color: var(--text);
+      font-size: 0.98rem;
+    }
+
+    .userid {
+      color: var(--muted);
+      font-size: 0.8rem;
+      font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
+    }
+
+    .timestamp {
+      color: var(--muted);
+      font-size: 0.82rem;
+      margin-left: auto;
+    }
+
+    .content {
+      color: var(--text);
+      font-size: 0.96rem;
+      line-height: 1.6;
+      word-break: break-word;
+    }
+
+    .content:empty {
+      display: none;
+    }
+
+    .discord-embed {
+      margin-top: 12px;
+      background: var(--panel-2);
+      border: 1px solid var(--border);
+      border-left: 4px solid var(--accent);
+      border-radius: 10px;
+      padding: 12px 14px;
+    }
+
+    .discord-embed-title {
+      font-weight: 800;
+      margin-bottom: 6px;
+    }
+
+    .discord-embed-description {
+      color: var(--text);
+      line-height: 1.5;
+    }
+
+    .embed-field {
+      margin-top: 10px;
+      padding-top: 10px;
+      border-top: 1px solid rgba(255,255,255,0.06);
+    }
+
+    .embed-field-name {
+      font-weight: 700;
+      margin-bottom: 4px;
+    }
+
+    .embed-field-value {
+      color: var(--text);
+      line-height: 1.5;
+    }
+
+    .attachment {
+      margin-top: 12px;
+      background: var(--panel-2);
+      border: 1px solid var(--border);
+      border-radius: 12px;
+      padding: 12px;
+    }
+
+    .attachment-file {
+      display: inline-block;
+      color: #8fd9a8;
+      text-decoration: none;
+      font-weight: 700;
+      word-break: break-word;
+    }
+
+    .attachment-file:hover {
+      text-decoration: underline;
+    }
+
+    .attachment-preview {
+      margin-top: 10px;
+    }
+
+    .attachment-preview img,
+    .attachment-preview video {
+      width: 100%;
+      max-width: 560px;
+      border-radius: 10px;
+      border: 1px solid var(--border);
+      display: block;
+      background: #0a0f15;
+    }
+
+    .attachment-preview audio {
+      width: 100%;
+      max-width: 560px;
+      display: block;
+    }
+
+    code {
+      background: var(--code);
+      border: 1px solid var(--border);
+      padding: 2px 6px;
+      border-radius: 6px;
+      font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
+      font-size: 0.9em;
+    }
+
+    pre {
+      background: var(--code);
+      border: 1px solid var(--border);
+      padding: 12px;
+      border-radius: 10px;
+      overflow-x: auto;
+      white-space: pre-wrap;
+      word-break: break-word;
+    }
+
+    pre code {
+      background: transparent;
+      border: none;
+      padding: 0;
+    }
+
+    a {
+      color: #8fd9ff;
+    }
+
+    .empty-state {
+      padding: 24px 20px;
+      color: var(--muted);
+    }
+
+    @media (max-width: 700px) {
+      body {
+        padding: 18px 12px;
+      }
+
+      .header,
+      .messages-wrap {
+        border-radius: 12px;
+      }
+
+      .message {
+        padding: 14px;
+      }
+
+      .timestamp {
+        width: 100%;
+        margin-left: 0;
+      }
+    }
+  </style>
+</head>
+<body>
+  <div class="page">
+    <section class="header">
+      <div class="header-top">
+        <div class="title-wrap">
+          <h1>Ticket Transcript</h1>
+          <p>Exported conversation log for support ticket <strong>${escapeHtml(ticket.name)}</strong></p>
+        </div>
+        <div class="badge">Closed Transcript</div>
+      </div>
+
+      <div class="meta-grid">
+        <div class="meta-card">
+          <div class="meta-label">Channel</div>
+          <div class="meta-value">${escapeHtml(ticket.name)}</div>
+        </div>
+        <div class="meta-card">
+          <div class="meta-label">Ticket ID</div>
+          <div class="meta-value">${escapeHtml(ticket.id)}</div>
+        </div>
+        <div class="meta-card">
+          <div class="meta-label">Message Count</div>
+          <div class="meta-value">${ticket.messages.length}</div>
+        </div>
+        <div class="meta-card">
+          <div class="meta-label">Close Reason</div>
+          <div class="meta-value">${escapeHtml(reason || "No Reason Provided.")}</div>
+        </div>
+      </div>
+    </section>
+
+    <section class="messages-wrap">
+      <div class="messages-header">Messages</div>
+      ${
+        ticket.messages.length
+          ? ticket.messages
+              .map(
+                (msg) => `
+        <article class="message">
+          <img src="${escapeHtml(msg.avatar || "")}" alt="Avatar" class="avatar">
+          <div class="message-body">
+            <div class="message-header">
+              <span class="username">${escapeHtml(msg.username || "Unknown User")}</span>
+              <span class="userid">${escapeHtml(msg.userId || "Unknown ID")}</span>
+              <span class="timestamp">${formatDate(msg.timestamp)}</span>
+            </div>
+
+            <div class="content">${parseMarkdown(msg.content || "")}</div>
+
+            ${renderEmbeds(msg.embeds || [])}
+            ${(msg.attachments || []).map(renderAttachment).join("")}
+          </div>
+        </article>
+      `,
+              )
+              .join("")
+          : `<div class="empty-state">No messages were found in this ticket.</div>`
+      }
+    </section>
+  </div>
+</body>
+</html>`;
+}
+
+async function createTranscript(interaction, ticket, reason) {
+  const { getChannel } = interaction.client;
+
+  const transcriptChannel = await getChannel(
+    supportbot.Ticket.Log.TicketDataLog,
+    interaction.guild,
+  );
+
+  if (!transcriptChannel) {
+    throw new Error("Transcript log channel missing or inaccessible.");
+  }
+
+  let allMessages = [];
+  let lastId = null;
+
+  while (true) {
+    const options = { limit: 100 };
+    if (lastId) options.before = lastId;
+
+    const messages = await interaction.channel.messages.fetch(options);
+    if (messages.size === 0) break;
+
+    allMessages = [...allMessages, ...messages.values()];
+    lastId = messages.last().id;
+
+    if (messages.size < 100) break;
+  }
+
+  allMessages.sort((a, b) => a.createdTimestamp - b.createdTimestamp);
+
+  const transcriptData = allMessages.map((msg) => ({
+    content: msg.content || "",
+    username: msg.author.username,
+    userId: msg.author.id,
+    avatar: msg.author.displayAvatarURL({ extension: "png", size: 128 }),
+    timestamp: msg.createdAt.toISOString(),
+    attachments: Array.from(msg.attachments.values()).map((att) => ({
+      url: att.url,
+      name: att.name || "attachment",
+      contentType: att.contentType || null,
+      size: att.size || 0,
+    })),
+    embeds: msg.embeds.map((embed) => ({
+      title: embed.title || "",
+      description: embed.description || "",
+      fields: embed.fields || [],
+    })),
+  }));
+
+  if (typeof db.updateTicketStatus === "function") {
+    db.updateTicketStatus(interaction.channel.id, "closed");
+  }
+
+  const ticketUserId = ticket.user_id || ticket.user;
+  const tUser =
+    interaction.client.users.cache.get(ticketUserId) ||
+    (ticketUserId
+      ? await interaction.client.users.fetch(ticketUserId).catch(() => null)
+      : null);
+
+  const transcriptEmbed = new Discord.EmbedBuilder()
+    .setTitle(msgconfig.TicketLog.Title)
+    .setColor(msgconfig.TicketLog.Colour)
+    .setFooter({
+      text: supportbot.Embed.Footer,
+      iconURL: interaction.user.displayAvatarURL(),
+    })
+    .setDescription(
+      `> **Ticket:** ${interaction.channel.name} (\`${interaction.channel.id}\`)\n` +
+        `> **User:** ${tUser?.tag || "Unknown User"} (\`${tUser?.id || ticketUserId || "Unknown"}\`)\n` +
+        `> **Closed by:** <@${interaction.user.id}>\n` +
+        `> **Message Count:** ${transcriptData.length}`,
+    )
+    .addFields({
+      name: "Reason",
+      value: `\`\`\`${reason || "No Reason Provided."}\`\`\``,
+      inline: false,
+    });
+
+  const transcriptDir = path.join(process.cwd(), "./Data/Transcripts");
+  if (!fs.existsSync(transcriptDir)) {
+    fs.mkdirSync(transcriptDir, { recursive: true });
+  }
+
+  const htmlFileName = `${interaction.channel.id}-transcript.html`;
+  const htmlPath = path.join(transcriptDir, htmlFileName);
+
+  const html = createTranscriptHTML(
+    {
+      id: interaction.channel.id,
+      name: interaction.channel.name,
+      messages: transcriptData,
+    },
+    reason,
+  );
+
+  fs.writeFileSync(htmlPath, html, "utf8");
+
+  await transcriptChannel.send({
+    embeds: [transcriptEmbed],
+    files: [
+      new Discord.AttachmentBuilder(htmlPath, {
+        name: `SPOILER_${htmlFileName}`,
+      }),
+    ],
+  });
+
+  return { htmlPath };
+}
+
+module.exports = {
+  createTranscript,
+};

index.js

@@ -8,9 +8,10 @@
 //           Installed with MIT License
 //
 //           Discord Support: https://emeraldsrv.dev/discord
-//           Community Resources: https://emeraldsrv.dev/resources
+//           Community Resources: https://community.emeraldsrv.dev
 
 const fs = require("fs");
+const path = require("path");
 
 const yaml = require("js-yaml");
 const supportbot = yaml.load(
@@ -19,18 +20,63 @@ const supportbot = yaml.load(
 
 const Client = require("./Structures/Client.js");
 const client = new Client({
-  intents: ['Guilds', 'GuildMembers', 'GuildMessages']
+  intents: ['Guilds', 'GuildMembers', 'GuildMessages', 'MessageContent']
 });
 
+const APIServer = require("./API/server.js");
+
 client.start(supportbot.General.Token);
 
-
-
-
-
-
-
-
+client.once('ready', () => {
+    const api = new APIServer(client);
+    api.start();
+});
+
+// SupportBot - New Logging System
+
+const logTypes = ["Output", "Warn", "Error"];
+
+if (!fs.existsSync("./Logs")) {
+  fs.mkdirSync("./Logs");
+}
+logTypes.forEach((type) => {
+  const dir = `./Logs/${type}`;
+  if (!fs.existsSync(dir)) {
+    fs.mkdirSync(dir);
+  }
+});
+
+function logToFile(type, data) {
+  const date = new Date().toISOString().split("T")[0];
+  const file = path.join(`./Logs/${type}`, `${type}-${date}.log`);
+  fs.appendFileSync(file, `[${new Date().toISOString()}] ${data}\n`);
+}
+
+const origLog = console.log;
+console.log = (...args) => {
+  origLog(...args);
+  logToFile("Output", args.join(" "));
+};
+
+const origWarn = console.warn;
+console.warn = (...args) => {
+  origWarn(...args);
+  logToFile("Warn", args.join(" "));
+};
+
+const origError = console.error;
+console.error = (...args) => {
+  origError(...args);
+  logToFile("Error", args.join(" "));
+};
+
+process.on("unhandledRejection", (reason) => {
+  console.error("Unhandled Rejection:", reason);
+});
+
+process.on("uncaughtException", (err) => {
+  console.error("Uncaught Exception:", err);
+});
 
 
 

package.json

@@ -1,6 +1,6 @@
 {
   "name": "supportbot",
-  "version": "8.0.1",
+  "version": "26.0.0-prerelease-1",
   "description": "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand.",
   "main": "index.js",
   "scripts": {
@@ -16,14 +16,23 @@
   "bugs": {
     "url": "https://github.com/Emerald-Services/SupportBot/issues"
   },
-  "homepage": "https://github.com/Emerald-Services/SupportBot#readme",
+  "homepage": "https://community.emeraldsrv.dev",
   "dependencies": {
-    "@vitalets/google-translate-api": "^8.0.0",
+    "@vitalets/google-translate-api": "^9.2.1",
     "axios": "^1.7.2",
-    "chatgpt": "^5.2.5",
+    "better-sqlite3": "^12.2.0",
+    "cors": "^2.8.6",
     "discord.js": "^14.13.0",
+    "express": "^5.2.1",
+    "figlet": "^1.9.3",
+    "google-translate-api": "^2.3.0",
+    "gradient-string": "^3.0.0",
+    "js": "^0.1.0",
     "js-yaml": "^4.1.0",
     "moment": "^2.29.3",
-    "openai": "^4.50.0"
+    "ms": "^2.1.3",
+    "openai": "^4.50.0",
+    "systeminformation": "^5.31.5",
+    "yaml": "^2.8.3"
   }
 }