26.2-pre-2

Accent Colour Updated

.gitattributes

@@ -0,0 +1,2 @@
+Configs/supportbot.yml filter=supportbot-token
+Configs/api.yml filter=api-secrets

.gitignore

@@ -0,0 +1,10 @@
+node_modules
+
+# Dashboard UI source at repo root only (do not ignore public/dashboard/)
+/dashboard/
+
+# Local git hooks + secret-stripping scripts (run npm run git:setup)
+scripts/
+
+# Local secrets — use *.example as templates
+Configs/api.yml

Addons/addon.js

@@ -2,7 +2,7 @@ const Discord = require("discord.js");
 const fs = require("fs");
 const yaml = require("js-yaml");
 const { Command } = require('../Structures/Addon.js'); // Adjust the path as needed
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const supportbot = require("../Structures/ConfigStore").supportbot;
 
 module.exports = new Command({
     name: "addon",

CODE_OF_CONDUCT.md

@@ -1,128 +0,0 @@
-# Contributor Covenant Code of Conduct
-
-## Our Pledge
-
-We as members, contributors, and leaders pledge to make participation in our
-community a harassment-free experience for everyone, regardless of age, body
-size, visible or invisible disability, ethnicity, sex characteristics, gender
-identity and expression, level of experience, education, socio-economic status,
-nationality, personal appearance, race, religion, or sexual identity
-and orientation.
-
-We pledge to act and interact in ways that contribute to an open, welcoming,
-diverse, inclusive, and healthy community.
-
-## Our Standards
-
-Examples of behavior that contributes to a positive environment for our
-community include:
-
-* Demonstrating empathy and kindness toward other people
-* Being respectful of differing opinions, viewpoints, and experiences
-* Giving and gracefully accepting constructive feedback
-* Accepting responsibility and apologizing to those affected by our mistakes,
-  and learning from the experience
-* Focusing on what is best not just for us as individuals, but for the
-  overall community
-
-Examples of unacceptable behavior include:
-
-* The use of sexualized language or imagery, and sexual attention or
-  advances of any kind
-* Trolling, insulting or derogatory comments, and personal or political attacks
-* Public or private harassment
-* Publishing others' private information, such as a physical or email
-  address, without their explicit permission
-* Other conduct which could reasonably be considered inappropriate in a
-  professional setting
-
-## Enforcement Responsibilities
-
-Community leaders are responsible for clarifying and enforcing our standards of
-acceptable behavior and will take appropriate and fair corrective action in
-response to any behavior that they deem inappropriate, threatening, offensive,
-or harmful.
-
-Community leaders have the right and responsibility to remove, edit, or reject
-comments, commits, code, wiki edits, issues, and other contributions that are
-not aligned to this Code of Conduct, and will communicate reasons for moderation
-decisions when appropriate.
-
-## Scope
-
-This Code of Conduct applies within all community spaces, and also applies when
-an individual is officially representing the community in public spaces.
-Examples of representing our community include using an official e-mail address,
-posting via an official social media account, or acting as an appointed
-representative at an online or offline event.
-
-## Enforcement
-
-Instances of abusive, harassing, or otherwise unacceptable behavior may be
-reported to the community leaders responsible for enforcement at
-our discord.
-All complaints will be reviewed and investigated promptly and fairly.
-
-All community leaders are obligated to respect the privacy and security of the
-reporter of any incident.
-
-## Enforcement Guidelines
-
-Community leaders will follow these Community Impact Guidelines in determining
-the consequences for any action they deem in violation of this Code of Conduct:
-
-### 1. Correction
-
-**Community Impact**: Use of inappropriate language or other behavior deemed
-unprofessional or unwelcome in the community.
-
-**Consequence**: A private, written warning from community leaders, providing
-clarity around the nature of the violation and an explanation of why the
-behavior was inappropriate. A public apology may be requested.
-
-### 2. Warning
-
-**Community Impact**: A violation through a single incident or series
-of actions.
-
-**Consequence**: A warning with consequences for continued behavior. No
-interaction with the people involved, including unsolicited interaction with
-those enforcing the Code of Conduct, for a specified period of time. This
-includes avoiding interactions in community spaces as well as external channels
-like social media. Violating these terms may lead to a temporary or
-permanent ban.
-
-### 3. Temporary Ban
-
-**Community Impact**: A serious violation of community standards, including
-sustained inappropriate behavior.
-
-**Consequence**: A temporary ban from any sort of interaction or public
-communication with the community for a specified period of time. No public or
-private interaction with the people involved, including unsolicited interaction
-with those enforcing the Code of Conduct, is allowed during this period.
-Violating these terms may lead to a permanent ban.
-
-### 4. Permanent Ban
-
-**Community Impact**: Demonstrating a pattern of violation of community
-standards, including sustained inappropriate behavior,  harassment of an
-individual, or aggression toward or disparagement of classes of individuals.
-
-**Consequence**: A permanent ban from any sort of public interaction within
-the community.
-
-## Attribution
-
-This Code of Conduct is adapted from the [Contributor Covenant][homepage],
-version 2.0, available at
-https://www.contributor-covenant.org/version/2/0/code_of_conduct.html.
-
-Community Impact Guidelines were inspired by [Mozilla's code of conduct
-enforcement ladder](https://github.com/mozilla/diversity).
-
-[homepage]: https://www.contributor-covenant.org
-
-For answers to common questions about this code of conduct, see the FAQ at
-https://www.contributor-covenant.org/faq. Translations are available at
-https://www.contributor-covenant.org/translations.

CONTRIBUTING.md

@@ -1,92 +0,0 @@
-# Contributing
-
-When contributing to this repository, please first discuss the change you wish to make via issue,
-email, or any other method with the owners of this repository before making a change. 
-
-Please note we have a code of conduct, please follow it in all your interactions with the project.
-
-## Pull Request Process
-
-1. Ensure any install or build dependencies are removed before the end of the layer when doing a 
-   build.
-2. Update the README.md with details of changes to the interface, this includes new environment 
-   variables, exposed ports, useful file locations and container parameters.
-3. Increase the version numbers in any examples files and the README.md to the new version that this
-   Pull Request would represent. The versioning scheme we use is [SemVer](http://semver.org/).
-4. You may merge the Pull Request in once you have the sign-off of two other developers, or if you 
-   do not have permission to do that, you may request the second reviewer to merge it for you.
-
-## Code of Conduct
-
-### Our Pledge
-
-In the interest of fostering an open and welcoming environment, we as
-contributors and maintainers pledge to making participation in our project and
-our community a harassment-free experience for everyone, regardless of age, body
-size, disability, ethnicity, gender identity and expression, level of experience,
-nationality, personal appearance, race, religion, or sexual identity and
-orientation.
-
-### Our Standards
-
-Examples of behavior that contributes to creating a positive environment
-include:
-
-* Using welcoming and inclusive language
-* Being respectful of differing viewpoints and experiences
-* Gracefully accepting constructive criticism
-* Focusing on what is best for the community
-* Showing empathy towards other community members
-
-Examples of unacceptable behavior by participants include:
-
-* The use of sexualized language or imagery and unwelcome sexual attention or
-advances
-* Trolling, insulting/derogatory comments, and personal or political attacks
-* Public or private harassment
-* Publishing others' private information, such as a physical or electronic
-  address, without explicit permission
-* Other conduct which could reasonably be considered inappropriate in a
-  professional setting
-
-### Our Responsibilities
-
-Project maintainers are responsible for clarifying the standards of acceptable
-behavior and are expected to take appropriate and fair corrective action in
-response to any instances of unacceptable behavior.
-
-Project maintainers have the right and responsibility to remove, edit, or
-reject comments, commits, code, wiki edits, issues, and other contributions
-that are not aligned to this Code of Conduct, or to ban temporarily or
-permanently any contributor for other behaviors that they deem inappropriate,
-threatening, offensive, or harmful.
-
-### Scope
-
-This Code of Conduct applies both within project spaces and in public spaces
-when an individual is representing the project or its community. Examples of
-representing a project or community include using an official project e-mail
-address, posting via an official social media account, or acting as an appointed
-representative at an online or offline event. Representation of a project may be
-further defined and clarified by project maintainers.
-
-### Enforcement
-
-Instances of abusive, harassing, or otherwise unacceptable behavior may be
-reported by contacting the project team at [INSERT EMAIL ADDRESS]. All
-complaints will be reviewed and investigated and will result in a response that
-is deemed necessary and appropriate to the circumstances. The project team is
-obligated to maintain confidentiality with regard to the reporter of an incident.
-Further details of specific enforcement policies may be posted separately.
-
-Project maintainers who do not follow or enforce the Code of Conduct in good
-faith may face temporary or permanent repercussions as determined by other
-members of the project's leadership.
-
-### Attribution
-
-This Code of Conduct is adapted from the [Contributor Covenant][homepage], version 1.4,
-available at [http://contributor-covenant.org/version/1/4][version]
-
-[homepage]: http://contributor-covenant.org
-[version]: http://contributor-covenant.org/version/1/4/

Commands/General/ai.js

@@ -0,0 +1,122 @@
+// SupportBot | Emerald Services
+// AI Command (Consolidated)
+
+const fs = require("fs");
+const { ApplicationCommandOptionType, ApplicationCommandType, EmbedBuilder, MessageFlags } = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = require("../../Structures/ConfigStore").supportbot;
+const cmdconfig = require("../../Structures/ConfigStore").commands;
+const supportbotai = require("../../Structures/ConfigStore").supportbotAi;
+
+const Command = require("../../Structures/Command.js");
+const AIDatabase = require("../../Structures/AIDatabase.js");
+
+module.exports = new Command({
+  name: cmdconfig.AI?.Command || "ai",
+  description: cmdconfig.AI?.Description || "Manage SupportBot AI settings and memory.",
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: cmdconfig.AI?.Train?.Command || "train",
+      description: cmdconfig.AI?.Train?.Description || "Train the AI by adding knowledge to its database.",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "content",
+          description: "The text/knowledge you want the bot to learn",
+          type: ApplicationCommandOptionType.String,
+          required: true,
+        },
+      ],
+    },
+    {
+      name: cmdconfig.AI?.Knowledge?.Command || "knowledge",
+      description: cmdconfig.AI?.Knowledge?.Description || "Manage the AI knowledge base.",
+      type: ApplicationCommandOptionType.SubcommandGroup,
+      options: [
+        {
+          name: cmdconfig.AI?.Knowledge?.Clear?.Command || "clear",
+          description: cmdconfig.AI?.Knowledge?.Clear?.Description || "Clear all trained knowledge from the AI.",
+          type: ApplicationCommandOptionType.Subcommand,
+        },
+      ],
+    },
+    {
+      name: cmdconfig.AI?.Memory?.Command || "memory",
+      description: cmdconfig.AI?.Memory?.Description || "Manage the AI conversational memory.",
+      type: ApplicationCommandOptionType.SubcommandGroup,
+      options: [
+        {
+          name: cmdconfig.AI?.Memory?.Clear?.Command || "clear",
+          description: cmdconfig.AI?.Memory?.Clear?.Description || "Clear recent conversation memory for this channel.",
+          type: ApplicationCommandOptionType.Subcommand,
+        },
+      ],
+    },
+  ],
+  permissions: cmdconfig.AI?.Permission || ["Administrator"],
+
+  async run(interaction) {
+    if (!supportbotai.Enabled) {
+      return interaction.reply({
+        content: "SupportBot AI is currently disabled.",
+        flags: MessageFlags.Ephemeral,
+      });
+    }
+
+    const subcommandGroup = interaction.options.getSubcommandGroup(false);
+    const subcommand = interaction.options.getSubcommand(false);
+
+    try {
+      if (subcommand === "train" || subcommand === cmdconfig.AI?.Train?.Command) {
+        const content = interaction.options.getString("content");
+
+        AIDatabase.addKnowledge({
+          sourceType: "user_command",
+          sourceName: interaction.user.tag,
+          title: "Trained Knowledge",
+          content: content,
+        });
+
+        const SuccessEmbed = new EmbedBuilder()
+          .setDescription(`✅ **Knowledge Added!**\n\nThe AI has learned the following information:\n\`\`\`${content}\`\`\``)
+          .setColor(supportbot.Embed.Colours.Success);
+
+        return interaction.reply({ embeds: [SuccessEmbed], flags: MessageFlags.Ephemeral });
+      }
+
+      if (subcommandGroup === (cmdconfig.AI?.Knowledge?.Command || "knowledge")) {
+        if (subcommand === (cmdconfig.AI?.Knowledge?.Clear?.Command || "clear")) {
+          AIDatabase.clearKnowledge();
+
+          const SuccessEmbed = new EmbedBuilder()
+            .setDescription(`✅ **Knowledge Cleared!**\n\nAll manually trained knowledge has been wiped from the database.`)
+            .setColor(supportbot.Embed.Colours.Success);
+
+          return interaction.reply({ embeds: [SuccessEmbed], flags: MessageFlags.Ephemeral });
+        }
+      }
+
+      if (subcommandGroup === (cmdconfig.AI?.Memory?.Command || "memory")) {
+        if (subcommand === (cmdconfig.AI?.Memory?.Clear?.Command || "clear")) {
+          AIDatabase.clearConversations(interaction.channel.id);
+
+          const SuccessEmbed = new EmbedBuilder()
+            .setDescription(`✅ **Memory Cleared!**\n\nThe AI's recent conversation memory in this channel has been wiped. It will no longer remember previous messages sent here.`)
+            .setColor(supportbot.Embed.Colours.Success);
+
+          return interaction.reply({ embeds: [SuccessEmbed], flags: MessageFlags.Ephemeral });
+        }
+      }
+
+    } catch (error) {
+      console.error("AI Command Error:", error);
+      const ErrorEmbed = new EmbedBuilder()
+        .setDescription(`❌ **Error:** Failed to process the AI command.`)
+        .setColor(supportbot.Embed.Colours.Error);
+
+      return interaction.reply({ embeds: [ErrorEmbed], flags: MessageFlags.Ephemeral });
+    }
+  },
+});

Commands/General/help.js

@@ -2,10 +2,10 @@ const fs = require("fs");
 const Discord = require("discord.js");
 const yaml = require("js-yaml");
 
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const supportbot = require("../../Structures/ConfigStore").supportbot;
+const cmdconfig = require("../../Structures/ConfigStore").commands;
 
-const Command = require("../Structures/Command.js");
+const Command = require("../../Structures/Command.js");
 
 module.exports = new Command({
   name: cmdconfig.Help.Command,
@@ -54,8 +54,8 @@ module.exports = new Command({
       iconURL: interaction.user.displayAvatarURL(),
     });
 
-    interaction.reply({
-      ephemeral: true,
+    await interaction.reply({
+      flags: Discord.MessageFlags.Ephemeral,
       embeds: [HelpEmbed1],
     });
   },

Commands/General/info.js

@@ -1,24 +1,13 @@
 // SupportBot | Emerald Services
 // Info Command
 
-const fs = require("fs");
-
 const Discord = require("discord.js");
-const yaml = require("js-yaml");
 
-const supportbot = yaml.load(
-  fs.readFileSync("./Configs/supportbot.yml", "utf8")
-);
+const supportbot = require("../../Structures/ConfigStore").supportbot;
+const cmdconfig = require("../../Structures/ConfigStore").commands;
+const msgconfig = require("../../Structures/ConfigStore").messages;
 
-const cmdconfig = yaml.load(
-  fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-
-const msgconfig = yaml.load(
-  fs.readFileSync("./Configs/messages.yml", "utf8")
-);
-
-const Command = require("../Structures/Command.js");
+const Command = require("../../Structures/Command.js");
 
 module.exports = new Command({
   name: cmdconfig.Info.Command,

Commands/General/ping.js

@@ -5,12 +5,10 @@ const fs = require("fs");
 
 const Discord = require("discord.js");
 const yaml = require("js-yaml");
-const supportbot = yaml.load(
-  fs.readFileSync("./Configs/supportbot.yml", "utf8")
-);
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const supportbot = require("../../Structures/ConfigStore").supportbot;
+const cmdconfig = require("../../Structures/ConfigStore").commands;
 
-const Command = require("../Structures/Command.js");
+const Command = require("../../Structures/Command.js");
 
 module.exports = new Command({
   name: cmdconfig.Ping.Command,
@@ -19,15 +17,13 @@ module.exports = new Command({
   permissions: cmdconfig.Ping.Permission,
 
   async run(interaction) {
-    let disableCommand = true;
-
     const PingEmbed = new Discord.EmbedBuilder()
       .setDescription(
-        `:ping_pong: **Ping:** \`${interaction.client.ws.ping} ms\``
+        `:ping_pong: **Ping:** \`${interaction.client.ws.ping} ms\``,
       )
       .setColor(supportbot.Embed.Colours.General);
 
-    interaction.reply({
+    await interaction.reply({
       embeds: [PingEmbed],
     });
   },

Commands/General/profile.js

@@ -0,0 +1,527 @@
+const {
+  ModalBuilder,
+  TextInputBuilder,
+  TextInputStyle,
+  ApplicationCommandType,
+  ActionRowBuilder,
+  ButtonBuilder,
+  ButtonStyle,
+  ApplicationCommandOptionType,
+  MessageFlags,
+  ContainerBuilder,
+  TextDisplayBuilder,
+  SeparatorBuilder,
+  ThumbnailBuilder,
+  MediaGalleryBuilder,
+  MediaGalleryItemBuilder,
+} = require("discord.js");
+const fs = require("fs");
+const yaml = require("js-yaml");
+const db = require("../../Structures/Database.js");
+const Command = require("../../Structures/Command.js");
+
+const supportbot = require("../../Structures/ConfigStore").supportbot;
+const cmdconfig = require("../../Structures/ConfigStore").commands;
+const msgconfig = require("../../Structures/ConfigStore").messages;
+
+const clockedInUsers = new Set();
+
+function safeGetProfile(userId) {
+  try {
+    if (typeof db.getProfile !== "function") {
+      console.error("db.getProfile is not a function");
+      return {
+        bio: "",
+        timezone: "",
+        clockedIn: false,
+      };
+    }
+
+    const profile = db.getProfile(userId);
+
+    return {
+      bio: profile?.bio || "",
+      timezone: profile?.timezone || "",
+      clockedIn: Boolean(profile?.clockedIn),
+    };
+  } catch (error) {
+    console.error("Error getting profile:", error);
+    return {
+      bio: "",
+      timezone: "",
+      clockedIn: false,
+    };
+  }
+}
+
+function safeSetClockedIn(userId, value) {
+  try {
+    if (typeof db.setClockedIn !== "function") {
+      console.error("db.setClockedIn is not a function");
+      return false;
+    }
+
+    db.setClockedIn(userId, value);
+    return true;
+  } catch (error) {
+    console.error("Error setting clocked in status:", error);
+    return false;
+  }
+}
+
+function buildProfileContainer({
+  viewingUser,
+  viewingUserId,
+  bio,
+  timezone,
+  clockedIn,
+  isStaff,
+}) {
+  const container = new ContainerBuilder();
+
+  if (supportbot.Embed?.Colours?.General) {
+    container.setAccentColor(
+      parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+    );
+  }
+
+  const avatarUrl = viewingUser.displayAvatarURL({ size: 128, extension: "png" });
+
+  const gallery = new MediaGalleryBuilder().addItems(
+    new MediaGalleryItemBuilder().setURL(avatarUrl)
+  );
+
+  container.addMediaGalleryComponents(gallery);
+
+  container.addTextDisplayComponents(
+    new TextDisplayBuilder().setContent(`## ${viewingUser.username}'s Profile`)
+  );
+
+  container.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+
+  container.addTextDisplayComponents(
+    new TextDisplayBuilder().setContent(
+      [
+        `**Bio:** ${bio || "No bio set."}`,
+        `**Timezone:** ${timezone || "No timezone set."}`,
+        ...(isStaff
+          ? [`**Clocked In:** ${clockedIn ? "✅ Clocked In" : "❌ Clocked Out"}`]
+          : []),
+      ].join("\n")
+    )
+  );
+
+  return container;
+}
+
+function buildProfileButtons({ isOwnProfile, isStaff, clockedIn }) {
+  const row = new ActionRowBuilder();
+
+  if (isOwnProfile) {
+    row.addComponents(
+      new ButtonBuilder()
+        .setCustomId("editProfile")
+        .setLabel("Edit Profile")
+        .setStyle(ButtonStyle.Secondary),
+    );
+
+    if (isStaff) {
+      row.addComponents(
+        new ButtonBuilder()
+          .setCustomId("clockInOut")
+          .setLabel(clockedIn ? "Clock Out" : "Clock In")
+          .setStyle(ButtonStyle.Secondary),
+      );
+    }
+  }
+
+  if (isStaff && supportbot.Ticket?.ClaimTickets?.Enabled) {
+    row.addComponents(
+      new ButtonBuilder()
+        .setCustomId("viewTicketStats")
+        .setLabel("View Ticket Stats")
+        .setStyle(ButtonStyle.Secondary),
+    );
+  }
+
+  return row.components.length ? [row] : [];
+}
+
+function buildTicketStatsContainer(viewingUserId, ticketsClaimed, ticketsOpen, avgMinutes) {
+  const container = new ContainerBuilder();
+
+  if (supportbot.Embed?.Colours?.General) {
+    container.setAccentColor(
+      parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+    );
+  }
+
+  container.addTextDisplayComponents(
+    new TextDisplayBuilder().setContent(`# ${msgconfig.TicketStats.Title || "Ticket Stats"}`),
+  );
+
+  container.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+
+  container.addTextDisplayComponents(
+    new TextDisplayBuilder().setContent(
+      [
+        `> Ticket stats for <@${viewingUserId}>`,
+        ``,
+        `**${msgconfig.TicketStats.OpenTickets || "Open Tickets"}:** ${ticketsOpen.length}`,
+        `**${msgconfig.TicketStats.TotalTickets || "Total Tickets"}:** ${ticketsClaimed.length}`,
+        `**${msgconfig.TicketStats.ResponseTime || "Average Response Time"}:** ${avgMinutes} minutes`,
+      ].join("\n"),
+    ),
+  );
+
+  return container;
+}
+
+function buildOpenTicketsContainer(ticketsOpen) {
+  const container = new ContainerBuilder();
+
+  if (supportbot.Embed?.Colours?.General) {
+    container.setAccentColor(
+      parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+    );
+  }
+
+  container.addTextDisplayComponents(new TextDisplayBuilder().setContent(`# Active Tickets`));
+
+  container.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+
+  container.addTextDisplayComponents(
+    new TextDisplayBuilder().setContent(
+      ticketsOpen.length ? ticketsOpen.map((t) => `<#${t.id}>`).join("\n") : "No active tickets.",
+    ),
+  );
+
+  return container;
+}
+
+module.exports = new Command({
+  name: cmdconfig.Profile.Command,
+  description: cmdconfig.Profile.Description,
+  type: ApplicationCommandType.ChatInput,
+  permissions: cmdconfig.Profile.Permission,
+  options: [
+    {
+      name: "user",
+      description: "The user to view the profile of",
+      type: ApplicationCommandOptionType.User,
+      required: false,
+    },
+  ],
+
+  async run(interaction) {
+    await interaction.deferReply({ flags: MessageFlags.Ephemeral });
+
+    try {
+      const viewingUser = interaction.options.getUser("user") || interaction.user;
+      const viewingUserId = viewingUser.id;
+      const interactionUserId = interaction.user.id;
+
+      const member = await interaction.guild.members.fetch(viewingUserId);
+      const { getRole } = interaction.client;
+
+      const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+      if (!Staff || !Admin) {
+        return interaction.editReply({
+          content: "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
+        });
+      }
+
+      const isStaff = member.roles.cache.has(Staff.id) || member.roles.cache.has(Admin.id);
+      const isOwnProfile = interactionUserId === viewingUserId;
+
+      if (typeof db.ensureProfile === "function") {
+        db.ensureProfile(viewingUserId);
+      }
+
+      let { bio, timezone, clockedIn } = safeGetProfile(viewingUserId);
+
+      const profileContainer = buildProfileContainer({
+        viewingUser,
+        viewingUserId,
+        bio,
+        timezone,
+        clockedIn,
+        isStaff,
+      });
+
+      const buttonRows = buildProfileButtons({
+        isOwnProfile,
+        isStaff,
+        clockedIn,
+      });
+
+      await interaction.editReply({
+        flags: MessageFlags.IsComponentsV2,
+        components: [profileContainer, ...buttonRows],
+      });
+
+      const filter = (i) =>
+        [
+          "editProfile",
+          "clockInOut",
+          "viewTicketStats",
+          "showOpenTickets",
+          "backToStats",
+          "backToProfile",
+        ].includes(i.customId) && i.user.id === interactionUserId;
+
+      const collector = interaction.channel.createMessageComponentCollector({
+        filter,
+        time: 60000,
+      });
+
+      collector.on("collect", async (i) => {
+        if (i.customId === "editProfile") {
+          const modal = new ModalBuilder()
+            .setCustomId("editProfileModal")
+            .setTitle("Edit Profile")
+            .addComponents(
+              new ActionRowBuilder().addComponents(
+                new TextInputBuilder()
+                  .setCustomId("bio")
+                  .setLabel("Bio")
+                  .setStyle(TextInputStyle.Paragraph)
+                  .setPlaceholder("Enter your bio")
+                  .setValue(String(bio || ""))
+                  .setRequired(false),
+              ),
+              new ActionRowBuilder().addComponents(
+                new TextInputBuilder()
+                  .setCustomId("timezone")
+                  .setLabel("Timezone")
+                  .setStyle(TextInputStyle.Short)
+                  .setPlaceholder("Enter your timezone")
+                  .setValue(String(timezone || ""))
+                  .setRequired(false),
+              ),
+            );
+
+          return i.showModal(modal);
+        }
+
+        if (i.customId === "clockInOut") {
+          const newStatus = !clockedIn;
+          const saved = safeSetClockedIn(viewingUserId, newStatus);
+
+          if (!saved) {
+            return i.reply({
+              content:
+                "Could not update clock in status because the profile database is not available.",
+              flags: MessageFlags.Ephemeral,
+            });
+          }
+
+          clockedIn = newStatus;
+
+          if (newStatus) clockedInUsers.add(viewingUserId);
+          else clockedInUsers.delete(viewingUserId);
+
+          const updatedProfileContainer = buildProfileContainer({
+            viewingUser,
+            viewingUserId,
+            bio,
+            timezone,
+            clockedIn,
+            isStaff,
+          });
+
+          const updatedButtonRows = buildProfileButtons({
+            isOwnProfile,
+            isStaff,
+            clockedIn,
+          });
+
+          await i.update({
+            flags: MessageFlags.IsComponentsV2,
+            components: [updatedProfileContainer, ...updatedButtonRows],
+          });
+
+          return interaction.followUp({
+            content: newStatus
+              ? "You have successfully clocked in."
+              : "You have successfully clocked out.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        if (i.customId === "viewTicketStats") {
+          let TicketData = { tickets: [] };
+
+          try {
+            TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+          } catch (error) {
+            console.error("Error reading TicketData.json:", error);
+          }
+
+          const ticketsClaimed = TicketData.tickets.filter((t) => t.claimedBy === viewingUserId);
+          const ticketsOpen = ticketsClaimed.filter((t) => t.open);
+          const totalTickets = ticketsClaimed.length;
+
+          let totalResponseTime = 0;
+          let responseCount = 0;
+
+          ticketsClaimed.forEach((t) => {
+            if (t.claimedAt && t.createdAt) {
+              totalResponseTime += new Date(t.claimedAt) - new Date(t.createdAt);
+              responseCount++;
+            }
+          });
+
+          const avgMinutes = responseCount
+            ? Math.round(totalResponseTime / responseCount / 60000)
+            : 0;
+
+          const statsContainer = buildTicketStatsContainer(
+            viewingUserId,
+            ticketsClaimed,
+            ticketsOpen,
+            avgMinutes,
+          );
+
+          const statsRow = new ActionRowBuilder().addComponents(
+            new ButtonBuilder()
+              .setCustomId("showOpenTickets")
+              .setLabel("Show Open Tickets")
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId("backToProfile")
+              .setLabel("Back to Profile")
+              .setStyle(ButtonStyle.Secondary),
+          );
+
+          return i.update({
+            flags: MessageFlags.IsComponentsV2,
+            components: [statsContainer, statsRow],
+          });
+        }
+
+        if (i.customId === "showOpenTickets") {
+          let TicketData = { tickets: [] };
+
+          try {
+            TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+          } catch (error) {
+            console.error("Error reading TicketData.json:", error);
+          }
+
+          const ticketsOpen = TicketData.tickets.filter(
+            (t) => t.claimedBy === viewingUserId && t.open,
+          );
+
+          const openContainer = buildOpenTicketsContainer(ticketsOpen);
+
+          const backRow = new ActionRowBuilder().addComponents(
+            new ButtonBuilder()
+              .setCustomId("backToStats")
+              .setLabel("Back to Stats")
+              .setStyle(ButtonStyle.Secondary),
+          );
+
+          return i.update({
+            flags: MessageFlags.IsComponentsV2,
+            components: [openContainer, backRow],
+          });
+        }
+
+        if (i.customId === "backToStats") {
+          let TicketData = { tickets: [] };
+
+          try {
+            TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+          } catch (error) {
+            console.error("Error reading TicketData.json:", error);
+          }
+
+          const ticketsClaimed = TicketData.tickets.filter((t) => t.claimedBy === viewingUserId);
+          const ticketsOpen = ticketsClaimed.filter((t) => t.open);
+
+          let totalResponseTime = 0;
+          let responseCount = 0;
+
+          ticketsClaimed.forEach((t) => {
+            if (t.claimedAt && t.createdAt) {
+              totalResponseTime += new Date(t.claimedAt) - new Date(t.createdAt);
+              responseCount++;
+            }
+          });
+
+          const avgMinutes = responseCount
+            ? Math.round(totalResponseTime / responseCount / 60000)
+            : 0;
+
+          const statsContainer = buildTicketStatsContainer(
+            viewingUserId,
+            ticketsClaimed,
+            ticketsOpen,
+            avgMinutes,
+          );
+
+          const statsRow = new ActionRowBuilder().addComponents(
+            new ButtonBuilder()
+              .setCustomId("showOpenTickets")
+              .setLabel("Show Open Tickets")
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId("backToProfile")
+              .setLabel("Back to Profile")
+              .setStyle(ButtonStyle.Secondary),
+          );
+
+          return i.update({
+            flags: MessageFlags.IsComponentsV2,
+            components: [statsContainer, statsRow],
+          });
+        }
+
+        if (i.customId === "backToProfile") {
+          const updatedProfileContainer = buildProfileContainer({
+            viewingUser,
+            viewingUserId,
+            bio,
+            timezone,
+            clockedIn,
+            isStaff,
+          });
+
+          const updatedButtonRows = buildProfileButtons({
+            isOwnProfile,
+            isStaff,
+            clockedIn,
+          });
+
+          return i.update({
+            flags: MessageFlags.IsComponentsV2,
+            components: [updatedProfileContainer, ...updatedButtonRows],
+          });
+        }
+      });
+    } catch (error) {
+      console.error("Error executing profile command:", error);
+
+      if (interaction.deferred || interaction.replied) {
+        return interaction
+          .editReply({
+            content: "An error occurred while loading the profile.",
+            components: [],
+          })
+          .catch(() => {});
+      }
+
+      return interaction
+        .reply({
+          content: "An error occurred while loading the profile.",
+          flags: MessageFlags.Ephemeral,
+        })
+        .catch(() => {});
+    }
+  },
+});
+
+module.exports.clockedInUsers = clockedInUsers;

Commands/General/translate.js

@@ -0,0 +1,206 @@
+// SupportBot | Emerald Services
+// Translate Command
+
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const { translate } = require("@vitalets/google-translate-api");
+
+const supportbot = require("../../Structures/ConfigStore").supportbot;
+const cmdconfig = require("../../Structures/ConfigStore").commands;
+const msgconfig = require("../../Structures/ConfigStore").messages;
+
+const Command = require("../../Structures/Command.js");
+
+const LANGUAGES = [
+  { name: "Auto Detect", value: "auto" },
+  { name: "English", value: "en" },
+  { name: "Spanish", value: "es" },
+  { name: "French", value: "fr" },
+  { name: "German", value: "de" },
+  { name: "Italian", value: "it" },
+  { name: "Portuguese", value: "pt" },
+  { name: "Dutch", value: "nl" },
+  { name: "Polish", value: "pl" },
+  { name: "Russian", value: "ru" },
+  { name: "Ukrainian", value: "uk" },
+  { name: "Turkish", value: "tr" },
+  { name: "Arabic", value: "ar" },
+  { name: "Hebrew", value: "he" },
+  { name: "Hindi", value: "hi" },
+  { name: "Japanese", value: "ja" },
+  { name: "Korean", value: "ko" },
+  { name: "Chinese (Simplified)", value: "zh-cn" },
+  { name: "Chinese (Traditional)", value: "zh-tw" },
+  { name: "Thai", value: "th" },
+  { name: "Vietnamese", value: "vi" },
+  { name: "Indonesian", value: "id" },
+  { name: "Greek", value: "el" },
+  { name: "Swedish", value: "sv" },
+  { name: "Romanian", value: "ro" },
+];
+
+function buildContainer(title, lines = [], color = null) {
+  const container = new Discord.ContainerBuilder();
+
+  if (color) {
+    container.setAccentColor(parseInt(color.replace("#", ""), 16));
+  }
+
+  container.addTextDisplayComponents(new Discord.TextDisplayBuilder().setContent(`## ${title}`));
+
+  container.addSeparatorComponents(new Discord.SeparatorBuilder().setDivider(true));
+
+  container.addTextDisplayComponents(new Discord.TextDisplayBuilder().setContent(lines.join("\n")));
+
+  return container;
+}
+
+function trim(text, max = 1800) {
+  if (text.length <= max) return text;
+  return text.substring(0, max) + "...";
+}
+
+module.exports = new Command({
+  name: cmdconfig.Translate.Command,
+  description: cmdconfig.Translate.Description,
+  type: Discord.ApplicationCommandType.ChatInput,
+
+  options: [
+    {
+      type: Discord.ApplicationCommandOptionType.String,
+      name: "from",
+      description: "Language to translate FROM",
+      required: true,
+      choices: LANGUAGES,
+    },
+    {
+      type: Discord.ApplicationCommandOptionType.String,
+      name: "to",
+      description: "Language to translate TO",
+      required: true,
+      choices: LANGUAGES.filter((l) => l.value !== "auto"),
+    },
+    {
+      type: Discord.ApplicationCommandOptionType.String,
+      name: "text",
+      description: "Text to translate",
+      required: true,
+    },
+  ],
+
+  permissions: cmdconfig.Translate.Permission,
+
+  async run(interaction) {
+    const { getRole, getChannel } = interaction.client;
+
+    const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+
+    const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+    if (!Staff || !Admin) {
+      return interaction.reply({
+        content: "Some roles seem to be missing!",
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    if (
+      !interaction.member.roles.cache.has(Staff.id) &&
+      !interaction.member.roles.cache.has(Admin.id)
+    ) {
+      return interaction.reply({
+        flags: Discord.MessageFlags.IsComponentsV2 | Discord.MessageFlags.Ephemeral,
+        components: [
+          buildContainer(
+            "Invalid Permissions",
+            [
+              msgconfig.Error.IncorrectPerms,
+              "",
+              `Required role: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``,
+            ],
+            supportbot.Embed.Colours.Warn,
+          ),
+        ],
+      });
+    }
+
+    await interaction.deferReply({ flags: Discord.MessageFlags.Ephemeral });
+
+    const fromLang = interaction.options.getString("from");
+    const toLang = interaction.options.getString("to");
+    const text = interaction.options.getString("text");
+
+    const translateLog = await getChannel(supportbot.Translate?.TranslateLog, interaction.guild);
+
+    let result;
+
+    try {
+      result = await translate(text, {
+        from: fromLang === "auto" ? undefined : fromLang,
+        to: toLang,
+      });
+    } catch (err) {
+      console.error("Translate error:", err);
+
+      return interaction.editReply({
+        flags: Discord.MessageFlags.IsComponentsV2,
+        components: [
+          buildContainer(
+            "Translation Failed",
+            ["The translation service returned an error."],
+            supportbot.Embed.Colours.Warn,
+          ),
+        ],
+      });
+    }
+
+    const detectedLanguage = result.from?.language?.iso || result.from?.language || "unknown";
+
+    const container = buildContainer(
+      "Translation",
+      [
+        `**Requested By:** <@${interaction.user.id}>`,
+        `**From:** \`${fromLang === "auto" ? detectedLanguage : fromLang}\``,
+        `**To:** \`${toLang}\``,
+        "",
+        "**Original Text**",
+        trim(text),
+        "",
+        "**Translated Text**",
+        trim(result.text),
+      ],
+      supportbot.Embed.Colours.Success,
+    );
+
+    await interaction.editReply({
+      flags: Discord.MessageFlags.IsComponentsV2,
+      components: [container],
+    });
+
+    if (translateLog) {
+      const logContainer = buildContainer(
+        "Translation Log",
+        [
+          `User: <@${interaction.user.id}>`,
+          `Channel: <#${interaction.channel.id}>`,
+          `From: ${fromLang}`,
+          `To: ${toLang}`,
+          "",
+          trim(text),
+          "",
+          trim(result.text),
+        ],
+        supportbot.Embed.Colours.General,
+      );
+
+      translateLog
+        .send({
+          flags: Discord.MessageFlags.IsComponentsV2,
+          components: [logContainer],
+        })
+        .catch(() => {});
+    }
+  },
+});

Commands/Suggestions/suggest.js

@@ -0,0 +1,147 @@
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+const path = require("path");
+
+const supportbot = require("../../Structures/ConfigStore").supportbot;
+const cmdconfig = require("../../Structures/ConfigStore").commands;
+const msgconfig  = require("../../Structures/ConfigStore").messages;
+
+const Command = require("../../Structures/Command.js");
+const DB = require("../../Structures/Database.js"); 
+
+module.exports = new Command({
+  name: "suggest",
+  description: cmdconfig.Suggestion?.Description || "Submit a new suggestion",
+  type: Discord.ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "text",
+      description: "Your suggestion text",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: true
+    }
+  ],
+
+  async run(interaction) {
+    const suggestion = interaction.options.getString("text");
+    const mode = supportbot.Suggestions.Mode || "Channel";
+
+    const embed = new Discord.EmbedBuilder()
+      .addFields(
+        { name: "Suggestion", value: suggestion, inline: true },
+        { name: "From", value: `<@${interaction.user.id}>` },
+        { name: `${supportbot.Suggestions.UpvoteEmoji} ${supportbot.Suggestions.UpvoteTitle}`, value: "0", inline: true },
+        { name: `${supportbot.Suggestions.DownvoteEmoji} ${supportbot.Suggestions.DownvoteTitle}`, value: "0", inline: true }
+      )
+      .setThumbnail(interaction.user.displayAvatarURL())
+      .setColor(supportbot.Embed.Colours.General);
+
+    const row = new Discord.ActionRowBuilder().addComponents(
+      new Discord.ButtonBuilder()
+        .setCustomId("upvote")
+        .setEmoji(supportbot.Suggestions.UpvoteEmoji)
+        .setStyle(supportbot.Suggestions.Buttons.Upvote),
+      new Discord.ButtonBuilder()
+        .setCustomId("downvote")
+        .setEmoji(supportbot.Suggestions.DownvoteEmoji)
+        .setStyle(supportbot.Suggestions.Buttons.Downvote),
+      new Discord.ButtonBuilder()
+        .setCustomId("removevote")
+        .setLabel(supportbot.Suggestions.Buttons.RemoveVote_Title)
+        .setStyle(supportbot.Suggestions.Buttons.RemoveVote)
+    );
+
+    if (mode === "Forum") {
+      const forum = await interaction.guild.channels
+        .fetch(supportbot.Suggestions.ForumChannel)
+        .catch(() => null);
+
+      if (!forum || forum.type !== Discord.ChannelType.GuildForum) {
+        return interaction.reply({
+          embeds: [
+            new Discord.EmbedBuilder()
+              .setTitle("⚠ Missing Forum Channel")
+              .setDescription(msgconfig.Error.MissingChannel)
+              .setColor(supportbot.Embed.Colours.Error)
+          ],
+          flags: Discord.MessageFlags.Ephemeral,
+        });
+      }
+
+      const appliedTags = supportbot.Suggestions.Tags?.Created
+        ? [supportbot.Suggestions.Tags.Created]
+        : [];
+
+      const thread = await forum.threads.create({
+        name: suggestion.slice(0, 100),
+        message: {
+          content: "\u200B",          
+          embeds: [embed],
+          components: [row]
+        },
+        appliedTags,
+        autoArchiveDuration: Discord.ThreadAutoArchiveDuration.OneDay,
+        reason: "New Suggestion"
+      });
+
+      embed.setFooter({
+        text: `${supportbot.Embed.Footer} | Suggestion ID: ${thread.id}`,
+        iconURL: interaction.user.displayAvatarURL()
+      });
+      const starter = await thread.fetchStarterMessage();
+      await starter.edit({ embeds: [embed], components: [row] });
+
+      DB.add(thread.id, interaction.user.id, suggestion);
+
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle(msgconfig.Suggestions.Sent_Title)
+            .setDescription(`${msgconfig.Suggestions.Sent}`)
+            .addFields({ name: 'Posted in:', value: `<#${forum.id}>` })
+            .setColor(supportbot.Embed.Colours.Success)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    // ---------- Channel Mode ----------
+    const channel = await interaction.guild.channels
+      .fetch(supportbot.Suggestions.Channel)
+      .catch(() => null);
+
+    if (!channel) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("⚠ Missing Suggestion Channel")
+            .setDescription(msgconfig.Error.MissingChannel)
+            .setColor(supportbot.Embed.Colours.Error)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    const message = await channel.send({ embeds: [embed], components: [row] });
+
+    embed.setFooter({
+      text: `${supportbot.Embed.Footer} | Suggestion ID: ${message.id}`,
+      iconURL: interaction.user.displayAvatarURL()
+    });
+    await message.edit({ embeds: [embed], components: [row] });
+
+    DB.add(message.id, interaction.user.id, suggestion);
+
+    return interaction.reply({
+      embeds: [
+        new Discord.EmbedBuilder()
+          .setTitle(msgconfig.Suggestions.Sent_Title)
+          .setDescription(`${msgconfig.Suggestions.Sent}`)
+          .addFields({ name: 'Posted in:', value: `<#${channel.id}>` })
+          .setColor(supportbot.Embed.Colours.Success)
+      ],
+      flags: Discord.MessageFlags.Ephemeral,
+    });
+  }
+});

Commands/Suggestions/suggestadmin.js

@@ -0,0 +1,183 @@
+const Discord = require("discord.js");
+const fs      = require("fs");
+const yaml    = require("js-yaml");
+
+const supportbot  = require("../../Structures/ConfigStore").supportbot;
+const msgconfig   = require("../../Structures/ConfigStore").messages;
+const cmdconfig = require("../../Structures/ConfigStore").commands;
+const SuggestionDB = require("../../Structures/Database.js");
+const Command     = require("../../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.SuggestionAdmin.Command,
+  description: cmdconfig.SuggestionAdmin.Description,
+  type: Discord.ApplicationCommandType.ChatInput,
+  permissions: cmdconfig.SuggestionAdmin.Permission,
+  options: [
+    {
+      name: "status",
+      description: "New status",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: true,
+      choices: [
+        { name: "Solved",      value: "Solved" },
+        { name: "Denied",      value: "Denied" },
+        { name: "Considering", value: "Considering" }
+      ]
+    },
+    {
+      name: "id",
+      description: "Message ID (required in Channel mode)",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: false
+    }
+  ],
+
+  async run(interaction) {
+    const status   = interaction.options.getString("status");
+    const idOption = interaction.options.getString("id");
+    const mode     = supportbot.Suggestions.Mode || "Channel";
+
+    const { getRole } = interaction.client;
+    const staffRole = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    const adminRole = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+    if (
+      !interaction.member.roles.cache.has(staffRole?.id) &&
+      !interaction.member.roles.cache.has(adminRole?.id)
+    ) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("Invalid Permissions!")
+            .setDescription(
+              `${msgconfig.Error.IncorrectPerms}\nRequired: ${supportbot.Roles.StaffMember.Staff} or ${supportbot.Roles.StaffMember.Admin}`
+            )
+            .setColor(supportbot.Embed.Colours.Warn)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    if (mode === "Forum") {
+      const thread = interaction.channel;
+      if (!thread.isThread() || thread.parentId !== supportbot.Suggestions.ForumChannel) {
+        return interaction.reply({
+          embeds: [
+            new Discord.EmbedBuilder()
+              .setTitle("Not a Suggestion Thread")
+              .setDescription(msgconfig.Error.MissingChannel)
+              .setColor(supportbot.Embed.Colours.Error)
+          ],
+          flags: Discord.MessageFlags.Ephemeral,
+        });
+      }
+
+      const tagMap = {
+        Solved:      supportbot.Suggestions.Tags.Solved,
+        Denied:      supportbot.Suggestions.Tags.Denied,
+        Considering: supportbot.Suggestions.Tags.Considering
+      };
+      const tagId = tagMap[status];
+      if (!tagId) {
+        return interaction.reply({
+          embeds: [
+            new Discord.EmbedBuilder()
+              .setTitle("Tag Missing")
+              .setDescription("No forum tag configured for this status.")
+              .setColor(supportbot.Embed.Colours.Error)
+          ],
+          flags: Discord.MessageFlags.Ephemeral,
+        });
+      }
+
+      await thread.setAppliedTags([tagId]).catch(() => null);
+      SuggestionDB.setStatus(thread.id, status);
+
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("Suggestion Updated")
+            .setDescription(`Status set to **${status}**.`)
+            .setColor(supportbot.Embed.Colours.Success)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    if (!idOption) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("Message ID Required")
+            .setDescription("Provide the suggestion’s message ID when in Channel mode.")
+            .setColor(supportbot.Embed.Colours.Error)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    const channel = await interaction.guild.channels
+      .fetch(supportbot.Suggestions.Channel)
+      .catch(() => null);
+    if (!channel) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("Missing Suggestion Channel")
+            .setDescription(msgconfig.Error.MissingChannel)
+            .setColor(supportbot.Embed.Colours.Error)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    const targetMsg = await channel.messages.fetch(idOption).catch(() => null);
+    if (!targetMsg) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("Message Not Found")
+            .setDescription("Could not fetch a suggestion with that ID.")
+            .setColor(supportbot.Embed.Colours.Error)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    const oldEmbed = targetMsg.embeds[0];
+    if (!oldEmbed) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("No Embed Found")
+            .setDescription("The target message has no suggestion embed.")
+            .setColor(supportbot.Embed.Colours.Error)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    const colorMap = {
+      Solved:      supportbot.Embed.Colours.Success,
+      Denied:      supportbot.Embed.Colours.Error,
+      Considering: supportbot.Embed.Colours.Warn
+    };
+
+    const newEmbed = Discord.EmbedBuilder.from(oldEmbed)
+      .setColor(colorMap[status])
+      .addFields({ name: "Status", value: status, inline: true });
+
+    await targetMsg.edit({ embeds: [newEmbed], components: targetMsg.components });
+    SuggestionDB.setStatus(idOption, status);
+
+    return interaction.reply({
+      embeds: [
+        new Discord.EmbedBuilder()
+          .setTitle("Suggestion Updated")
+          .setDescription(`Suggestion **${idOption}** marked as **${status}**.`)
+          .setColor(supportbot.Embed.Colours.Success)
+      ],
+      flags: Discord.MessageFlags.Ephemeral,
+    });
+  }
+});

Commands/Tickets/close.js

@@ -0,0 +1,493 @@
+
+
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const db = require("../../Structures/Database.js");
+const TicketManager = require("../../Structures/TicketManager.js");
+const Command = require("../../Structures/Command.js");
+
+const supportbot = require("../../Structures/ConfigStore").supportbot;
+const cmdconfig = require("../../Structures/ConfigStore").commands;
+const msgconfig = require("../../Structures/ConfigStore").messages;
+
+function getDepartmentConfig(departmentKey) {
+  return supportbot.Ticket?.DepartmentSystem?.Departments?.[departmentKey] || null;
+}
+
+function getTicketUserId(ticket) {
+  return ticket?.user || ticket?.user_id || null;
+}
+
+function buildContainer(title, lines = []) {
+  const container = new Discord.ContainerBuilder();
+
+  if (supportbot.Embed?.Colours?.General) {
+    container.setAccentColor(
+      parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+    );
+  }
+
+  container.addTextDisplayComponents(new Discord.TextDisplayBuilder().setContent(`## ${title}`));
+
+  container.addSeparatorComponents(new Discord.SeparatorBuilder().setDivider(true));
+
+  if (lines.length > 0) {
+    container.addTextDisplayComponents(
+      new Discord.TextDisplayBuilder().setContent(lines.join("\n")),
+    );
+  }
+
+  return container;
+}
+
+function buildReviewSummaryContainer(ticket, rating, comment) {
+  const departmentConfig = ticket.department ? getDepartmentConfig(ticket.department) : null;
+  const departmentName = departmentConfig?.Name || ticket.department || null;
+  const departmentEmoji = departmentConfig?.Emoji || "🎫";
+
+  const claimedByEnabled = supportbot.Ticket?.ClaimTickets?.Enabled === true;
+  const claimedBy = claimedByEnabled && ticket.claimedBy ? `<@${ticket.claimedBy}>` : null;
+
+  const ticketUserId = getTicketUserId(ticket);
+  const lines = [
+    `**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedByTitle}** ${ticketUserId ? `<@${ticketUserId}>` : "Unknown User"}`,
+  ];
+
+  if (claimedBy) {
+    lines.unshift(`**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedStaffTitle}** ${claimedBy}`);
+  }
+
+  if (supportbot.Ticket?.DepartmentSystem?.Enabled === true && departmentName) {
+    lines.push(`**Department** ${departmentEmoji} ${departmentName}`);
+  }
+
+  lines.push("");
+  lines.push(`**${msgconfig.ReviewSystem.ReviewEmbed.RatingTitle}**`);
+  lines.push(`${msgconfig.ReviewSystem.ReviewEmbed.ReviewEmoji.repeat(Number(rating))}`);
+  lines.push("");
+  lines.push(`**${msgconfig.ReviewSystem.ReviewEmbed.CommentTitle}**`);
+  lines.push(comment || "No Comment Provided");
+
+  const container = new Discord.ContainerBuilder();
+
+  if (msgconfig.ReviewSystem?.ReviewEmbed?.Color) {
+    container.setAccentColor(
+      parseInt(String(msgconfig.ReviewSystem.ReviewEmbed.Color).replace("#", ""), 16),
+    );
+  } else if (supportbot.Embed?.Colours?.General) {
+    container.setAccentColor(
+      parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+    );
+  }
+
+  container.addTextDisplayComponents(
+    new Discord.TextDisplayBuilder().setContent(`## ${msgconfig.ReviewSystem.ReviewEmbed.Title}`),
+  );
+
+  container.addSeparatorComponents(new Discord.SeparatorBuilder().setDivider(true));
+
+  container.addTextDisplayComponents(new Discord.TextDisplayBuilder().setContent(lines.join("\n")));
+
+  return container;
+}
+
+async function collectReview(interaction, ticket) {
+  const ticketUserId = getTicketUserId(ticket);
+  if (!ticketUserId) return null;
+
+  const ratingContainer = buildContainer(msgconfig.ReviewSystem.Rate.Title, [
+    msgconfig.ReviewSystem.Rate.Description,
+    "",
+  ]);
+
+  const ratingRow = new Discord.ActionRowBuilder().addComponents(
+    new Discord.StringSelectMenuBuilder()
+      .setCustomId(`closeReviewRating:${interaction.id}`)
+      .setPlaceholder("Select a rating")
+      .addOptions([
+        { label: msgconfig.ReviewSystem.Stars.One, value: "1" },
+        { label: msgconfig.ReviewSystem.Stars.Two, value: "2" },
+        { label: msgconfig.ReviewSystem.Stars.Three, value: "3" },
+        { label: msgconfig.ReviewSystem.Stars.Four, value: "4" },
+        { label: msgconfig.ReviewSystem.Stars.Five, value: "5" },
+      ]),
+  );
+
+  ratingContainer.addActionRowComponents(ratingRow);
+
+  const ratingPrompt = await interaction.followUp({
+    flags: Discord.MessageFlags.IsComponentsV2,
+    components: [ratingContainer],
+  });
+
+  let rating = null;
+
+  try {
+    const ratingInteraction = await ratingPrompt.awaitMessageComponent({
+      componentType: Discord.ComponentType.StringSelect,
+      time: 120000,
+      filter: (i) =>
+        i.customId === `closeReviewRating:${interaction.id}` && i.user.id === ticketUserId,
+    });
+
+    rating = ratingInteraction.values[0];
+    await ratingInteraction.deferUpdate().catch(() => {});
+  } catch {
+    return null;
+  }
+
+  const commentContainer = buildContainer(msgconfig.ReviewSystem.Comment.Title, [
+    msgconfig.ReviewSystem.Comment.Description,
+    "",
+  ]);
+
+  const commentRow = new Discord.ActionRowBuilder().addComponents(
+    new Discord.ButtonBuilder()
+      .setCustomId(`closeReviewWrite:${interaction.id}`)
+      .setLabel("Write Comment")
+      .setStyle(Discord.ButtonStyle.Secondary),
+    new Discord.ButtonBuilder()
+      .setCustomId(`closeReviewSkip:${interaction.id}`)
+      .setLabel("Skip Comment")
+      .setStyle(Discord.ButtonStyle.Danger),
+  );
+
+  commentContainer.addActionRowComponents(commentRow);
+
+  const commentPrompt = await interaction.followUp({
+    flags: Discord.MessageFlags.IsComponentsV2,
+    components: [commentContainer],
+  });
+
+  let comment = "No Comment Provided";
+
+  try {
+    const buttonInteraction = await commentPrompt.awaitMessageComponent({
+      componentType: Discord.ComponentType.Button,
+      time: 120000,
+      filter: (i) =>
+        (i.customId === `closeReviewWrite:${interaction.id}` ||
+          i.customId === `closeReviewSkip:${interaction.id}`) &&
+        i.user.id === ticketUserId,
+    });
+
+    if (buttonInteraction.customId === `closeReviewSkip:${interaction.id}`) {
+      await buttonInteraction.deferUpdate().catch(() => {});
+      return { rating, comment };
+    }
+
+    await buttonInteraction
+      .update({
+        flags: Discord.MessageFlags.IsComponentsV2,
+        components: [
+          buildContainer(msgconfig.ReviewSystem.Comment.Title, [
+            `Requested from: <@${ticketUserId}>`,
+            "",
+            "Please send your review comment in the channel now.",
+            "Type `no` to skip.",
+          ]),
+        ],
+      })
+      .catch(() => {});
+
+    const collected = await interaction.channel.awaitMessages({
+      max: 1,
+      time: 120000,
+      filter: (m) => m.author.id === ticketUserId,
+    });
+
+    const message = collected.first();
+
+    if (message) {
+      const rawComment = message.content?.trim();
+      if (rawComment && rawComment.toLowerCase() !== "no") {
+        comment = rawComment;
+      }
+
+      await message.delete().catch(() => {});
+    }
+  } catch {
+    return { rating, comment };
+  }
+
+  return { rating, comment };
+}
+
+function getTranscriptAttachmentFromResult(result) {
+  if (!result) return null;
+
+  if (typeof result === "string") {
+    return result;
+  }
+
+  if (result.filePath) return result.filePath;
+  if (result.attachment) return result.attachment;
+  if (result.path) return result.path;
+
+  return null;
+}
+
+async function maybeDMTranscript(interaction, ticket, transcriptResult) {
+  if (supportbot.Ticket?.UserManagement?.DMTranscript !== true) {
+    return;
+  }
+
+  const ticketUserId = getTicketUserId(ticket);
+  if (!ticketUserId) return;
+
+  const ticketUser = await interaction.client.users.fetch(ticketUserId).catch(() => null);
+
+  if (!ticketUser) return;
+
+  const attachmentPath = getTranscriptAttachmentFromResult(transcriptResult);
+  if (!attachmentPath) return;
+
+  try {
+    await ticketUser.send({
+      content: `Here is a copy of your ticket transcript from \`${interaction.guild.name}\`.`,
+      files: [attachmentPath],
+    });
+  } catch (error) {
+    console.error("Failed to DM transcript to user:", error);
+  }
+}
+
+async function collectCloseConfirmation(interaction, ticket, reason) {
+  const ticketUserId = getTicketUserId(ticket);
+
+  const lines = [
+    "Are you sure you want to close this ticket?",
+    "",
+    `**Ticket:** ${interaction.channel.name}`,
+    `**Reason:** ${reason || "No Reason Provided."}`,
+  ];
+
+  if (ticketUserId) {
+    lines.push(`**Ticket User:** <@${ticketUserId}>`);
+  }
+
+  if (supportbot.Ticket?.ReviewSystem?.Enabled === true) {
+    lines.push("");
+    lines.push("A review will be requested before the ticket is closed.");
+  }
+
+  const confirmContainer = buildContainer("Close Confirmation", lines);
+
+  const confirmRow = new Discord.ActionRowBuilder().addComponents(
+    new Discord.ButtonBuilder()
+      .setCustomId(`confirmClose:${interaction.id}`)
+      .setLabel("Confirm Close")
+      .setStyle(Discord.ButtonStyle.Danger),
+    new Discord.ButtonBuilder()
+      .setCustomId(`cancelClose:${interaction.id}`)
+      .setLabel("Cancel")
+      .setStyle(Discord.ButtonStyle.Secondary),
+  );
+
+  confirmContainer.addActionRowComponents(confirmRow);
+
+  const confirmMessage = await interaction.editReply({
+    flags: Discord.MessageFlags.IsComponentsV2,
+    components: [confirmContainer],
+  });
+
+  try {
+    const buttonInteraction = await confirmMessage.awaitMessageComponent({
+      componentType: Discord.ComponentType.Button,
+      time: 120000,
+      filter: (i) =>
+        (i.customId === `confirmClose:${interaction.id}` ||
+          i.customId === `cancelClose:${interaction.id}`) &&
+        i.user.id === interaction.user.id,
+    });
+
+    if (buttonInteraction.customId === `cancelClose:${interaction.id}`) {
+      await buttonInteraction
+        .update({
+          flags: Discord.MessageFlags.IsComponentsV2,
+          components: [
+            buildContainer("Close Cancelled", ["The ticket close process has been cancelled."]),
+          ],
+        })
+        .catch(() => {});
+
+      return false;
+    }
+
+    await buttonInteraction.deferUpdate().catch(() => {});
+    return true;
+  } catch {
+    await interaction
+      .editReply({
+        flags: Discord.MessageFlags.IsComponentsV2,
+        components: [buildContainer("Close Cancelled", ["The close confirmation timed out."])],
+      })
+      .catch(() => {});
+
+    return false;
+  }
+}
+
+async function postReview(interaction, ticket, reviewData) {
+  const { getChannel } = interaction.client;
+  const reviewChannel = await getChannel(supportbot.Ticket.ReviewSystem.Channel, interaction.guild);
+
+  if (!reviewChannel || !reviewData) return;
+
+  const reviewContainer = buildReviewSummaryContainer(
+    ticket,
+    reviewData.rating,
+    reviewData.comment,
+  );
+
+  await reviewChannel
+    .send({
+      flags: Discord.MessageFlags.IsComponentsV2,
+      components: [reviewContainer],
+    })
+    .catch(() => {});
+}
+
+async function handleCloseTicket(interaction, reason, ticket) {
+  try {
+    if (typeof db.updateTicketStatus === "function") {
+      db.updateTicketStatus(interaction.channel.id, "closed");
+    }
+
+    const transcriptResult = await TicketManager.createTranscript(interaction, ticket, reason);
+
+    await maybeDMTranscript(interaction, ticket, transcriptResult);
+
+    await interaction
+      .editReply({
+        flags: Discord.MessageFlags.IsComponentsV2,
+        components: [
+          buildContainer("Ticket Closed", [
+            `**Ticket:** ${interaction.channel.name}`,
+            `**Closed By:** <@${interaction.user.id}>`,
+            `**Reason:** ${reason || "No Reason Provided."}`,
+          ]),
+        ],
+      })
+      .catch(() => {});
+
+    await interaction.channel.delete().catch(() => {});
+  } catch (err) {
+    console.error("Error handling ticket close:", err);
+
+    if (interaction.deferred || interaction.replied) {
+      await interaction
+        .editReply({
+          content: "An error occurred while closing the ticket.",
+          components: [],
+        })
+        .catch(() => {});
+      return;
+    }
+
+    await interaction
+      .reply({
+        content: "An error occurred while closing the ticket.",
+        flags: Discord.MessageFlags.Ephemeral,
+      })
+      .catch(() => {});
+  }
+}
+
+module.exports = new Command({
+  name: cmdconfig.CloseTicket.Command,
+  description: cmdconfig.CloseTicket.Description,
+  type: Discord.ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "reason",
+      description: "Ticket Close Reason",
+      type: Discord.ApplicationCommandOptionType.String,
+    },
+  ],
+  permissions: cmdconfig.CloseTicket.Permission,
+
+  async run(interaction) {
+    const { getRole } = interaction.client;
+
+    if (supportbot.Ticket.Close.StaffOnly) {
+      const SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+      if (!SupportStaff || !Admin) {
+        return interaction.reply({
+          content: "Some roles seem to be missing! Please check for errors when starting the bot.",
+          flags: Discord.MessageFlags.Ephemeral,
+        });
+      }
+
+      if (
+        !interaction.member.roles.cache.has(SupportStaff.id) &&
+        !interaction.member.roles.cache.has(Admin.id)
+      ) {
+        return interaction.reply({
+          flags: Discord.MessageFlags.IsComponentsV2 | Discord.MessageFlags.Ephemeral,
+          components: [
+            buildContainer("Invalid Permissions!", [
+              msgconfig.Error.IncorrectPerms,
+              "",
+              `Role Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``,
+            ]),
+          ],
+        });
+      }
+    }
+
+    const isThread = interaction.channel.type === Discord.ChannelType.PrivateThread;
+
+    if (
+      (supportbot.Ticket.TicketType === "threads" && !isThread) ||
+      (supportbot.Ticket.TicketType === "channels" &&
+        interaction.channel.type !== Discord.ChannelType.GuildText)
+    ) {
+      return interaction.reply({
+        flags: Discord.MessageFlags.IsComponentsV2 | Discord.MessageFlags.Ephemeral,
+        components: [
+          buildContainer("Invalid Channel!", [
+            `This command can only be used in a ${
+              supportbot.Ticket.TicketType === "threads" ? "ticket thread" : "ticket channel"
+            }.`,
+          ]),
+        ],
+      });
+    }
+
+    await interaction.deferReply({ flags: Discord.MessageFlags.Ephemeral });
+
+    const ticket = db.getTicket(interaction.channel.id);
+
+    if (!ticket) {
+      return interaction.editReply({
+        flags: Discord.MessageFlags.IsComponentsV2,
+        components: [buildContainer("No Ticket Found!", [msgconfig.Error.NoValidTicket])],
+      });
+    }
+
+    const reason = interaction.options?.getString("reason") || "No Reason Provided.";
+
+    const confirmed = await collectCloseConfirmation(interaction, ticket, reason);
+    if (!confirmed) {
+      return;
+    }
+
+    if (supportbot.Ticket?.ReviewSystem?.Enabled === true) {
+      const reviewData = await collectReview(interaction, ticket);
+
+      if (reviewData) {
+        await postReview(interaction, ticket, reviewData);
+      }
+
+      await handleCloseTicket(interaction, reason, ticket);
+      return;
+    }
+
+    await handleCloseTicket(interaction, reason, ticket);
+  },
+});

Commands/Tickets/manageticket.js

@@ -0,0 +1,664 @@
+const fs = require("fs");
+const yaml = require("js-yaml");
+const {
+  EmbedBuilder,
+  ApplicationCommandOptionType,
+  ApplicationCommandType,
+  ChannelType,
+  MessageFlags,
+  ModalBuilder,
+  ActionRowBuilder,
+  TextInputBuilder,
+  TextInputStyle,
+} = require("discord.js");
+
+const supportbot = require("../../Structures/ConfigStore").supportbot;
+const msgconfig = require("../../Structures/ConfigStore").messages;
+const cmdconfig = require("../../Structures/ConfigStore").commands;
+
+const TicketManager = require("../../Structures/TicketManager.js");
+const Command = require("../../Structures/Command.js");
+const db = require("../../Structures/Database.js");
+
+function getDepartments() {
+  return supportbot.Ticket?.DepartmentSystem?.Departments || {};
+}
+
+function getPriorities() {
+  return supportbot.Ticket?.PrioritySystem?.Priorities || {};
+}
+
+function prioritiesEnabled() {
+  return (
+    supportbot.Ticket?.TicketType !== "threads" &&
+    supportbot.Ticket?.PrioritySystem?.Enabled === true
+  );
+}
+
+function departmentsEnabled() {
+  return (
+    supportbot.Ticket?.TicketType !== "threads" &&
+    supportbot.Ticket?.DepartmentSystem?.Enabled === true
+  );
+}
+
+function buildTicketChannelName(ticketNumberID, priorityKey, departmentConfig) {
+  const defaultPrefix = supportbot.Ticket?.ChannelPrefix || supportbot.Ticket?.Channel || "ticket-";
+
+  const departmentPrefix = departmentConfig?.ChannelPrefix || defaultPrefix;
+
+  const safePrefix = String(departmentPrefix).trim() || "ticket-";
+  const baseName = `${safePrefix}${ticketNumberID}`;
+
+  if (!prioritiesEnabled() || !priorityKey) {
+    return baseName;
+  }
+
+  return `${baseName}-${String(priorityKey).toLowerCase()}`;
+}
+
+module.exports = new Command({
+  name: cmdconfig.TicketManage?.Command || "ticketmanage",
+  description: cmdconfig.TicketManage?.Description || "Manage tickets",
+  type: ApplicationCommandType.ChatInput,
+  permissions: cmdconfig.TicketManage?.Permission || ["ManageChannels"],
+
+  options: [
+    {
+      name: "transfer",
+      description: "Transfer a ticket to another department",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "department",
+          description: "Department to transfer this ticket to",
+          type: ApplicationCommandOptionType.String,
+          required: true,
+          choices: Object.entries(getDepartments())
+            .slice(0, 25)
+            .map(([key, dept]) => ({
+              name: dept.Name || key,
+              value: key,
+            })),
+        },
+        {
+          name: "priority",
+          description: "Optional new priority",
+          type: ApplicationCommandOptionType.String,
+          required: false,
+          choices: Object.entries(getPriorities())
+            .slice(0, 25)
+            .map(([key, priority]) => ({
+              name: priority.Name || key,
+              value: key,
+            })),
+        },
+      ],
+    },
+    {
+      name: "priority",
+      description: "Change a ticket priority",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "level",
+          description: "New priority level",
+          type: ApplicationCommandOptionType.String,
+          required: true,
+          choices: Object.entries(getPriorities())
+            .slice(0, 25)
+            .map(([key, priority]) => ({
+              name: priority.Name || key,
+              value: key,
+            })),
+        },
+      ],
+    },
+    {
+      name: cmdconfig.TicketManage?.ForceAdd?.Command || "forceadd",
+      description:
+        cmdconfig.TicketManage?.ForceAdd?.Description || "Force add a user to the current ticket",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "user",
+          description: "The user to add",
+          type: ApplicationCommandOptionType.User,
+          required: true,
+        },
+      ],
+    },
+    {
+      name: cmdconfig.TicketManage?.ForceRemove?.Command || "forceremove",
+      description:
+        cmdconfig.TicketManage?.ForceRemove?.Description || "Remove a user from the current ticket",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "user",
+          description: "The user to remove",
+          type: ApplicationCommandOptionType.User,
+          required: true,
+        },
+      ],
+    },
+    {
+      name: cmdconfig.TicketManage?.Rename?.Command || "rename",
+      description: cmdconfig.TicketManage?.Rename?.Description || "Rename the current ticket",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [],
+    },
+    {
+      name: cmdconfig.TicketManage?.Close?.Command || "close",
+      description: cmdconfig.TicketManage?.Close?.Description || "Close the current ticket",
+      type: ApplicationCommandOptionType.Subcommand,
+      options: [
+        {
+          name: "reason",
+          description: "Reason for closing the ticket",
+          type: ApplicationCommandOptionType.String,
+          required: false,
+        },
+      ],
+    },
+  ],
+
+  async run(interaction) {
+    try {
+      const subcommand = interaction.options.getSubcommand(false);
+      const ticket = db.getTicket(interaction.channel.id);
+
+      if (!ticket) {
+        return interaction.reply({
+          content: "This channel is not a ticket.",
+          flags: MessageFlags.Ephemeral,
+        });
+      }
+
+      const { getRole } = interaction.client;
+
+      let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+      let Moderator = await getRole(supportbot.Roles.StaffMember.Moderator, interaction.guild);
+
+      if (!SupportStaff || !Admin || !Moderator) {
+        const missingRolesEmbed = new EmbedBuilder()
+          .setDescription(msgconfig.Error.InvalidChannel || "Required roles are missing!")
+          .setColor(supportbot.Embed.Colours.Warn);
+
+        return interaction.reply({
+          embeds: [missingRolesEmbed],
+          flags: MessageFlags.Ephemeral,
+        });
+      }
+
+      const NoPerms = new EmbedBuilder()
+        .setDescription(
+          msgconfig.Error.IncorrectPerms || "You do not have the correct permissions!",
+        )
+        .setColor(supportbot.Embed.Colours.Warn);
+
+      if (
+        !interaction.member.roles.cache.has(Admin.id) &&
+        !interaction.member.roles.cache.has(Moderator.id) &&
+        (!supportbot.Roles?.Mod?.AllowSupportStaff || !interaction.member.roles.cache.has(SupportStaff.id))
+      ) {
+        return interaction.reply({
+          embeds: [NoPerms],
+          flags: MessageFlags.Ephemeral,
+        });
+      }
+
+      if (subcommand === "transfer") {
+        if (!departmentsEnabled()) {
+          return interaction.reply({
+            content: "Departments are disabled, or ticket mode is set to threads.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        if (interaction.channel.type !== ChannelType.GuildText) {
+          return interaction.reply({
+            content: "Ticket transfer only works for ticket channels.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        const departmentKey = interaction.options.getString("department");
+        const requestedPriority = interaction.options.getString("priority");
+
+        const departments = getDepartments();
+        const departmentConfig = departments[departmentKey];
+
+        if (!departmentConfig) {
+          return interaction.reply({
+            content: "That department does not exist.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        const targetCategoryId = departmentConfig.Category;
+        const targetRoleId = departmentConfig.Role || null;
+
+        if (!targetCategoryId) {
+          return interaction.reply({
+            content: "That department does not have a category configured.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        const targetCategory = interaction.guild.channels.cache.get(targetCategoryId);
+        if (!targetCategory) {
+          return interaction.reply({
+            content: "The target department category could not be found.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        let finalPriority = ticket.priority || null;
+
+        if (requestedPriority) {
+          finalPriority = requestedPriority;
+        } else if (!finalPriority && departmentConfig.DefaultPriority) {
+          finalPriority = departmentConfig.DefaultPriority;
+        }
+
+        const oldDepartmentKey = ticket.department || null;
+        const oldDepartmentConfig = oldDepartmentKey ? departments[oldDepartmentKey] : null;
+        const oldRoleId = oldDepartmentConfig?.Role || null;
+
+        await interaction.channel.setParent(targetCategory.id);
+
+        if (oldRoleId && oldRoleId !== targetRoleId) {
+          await interaction.channel.permissionOverwrites.delete(oldRoleId).catch(() => { });
+        }
+
+        if (targetRoleId) {
+          await interaction.channel.permissionOverwrites.create(targetRoleId, {
+            ViewChannel: true,
+            SendMessages: true,
+            ReadMessageHistory: true,
+          });
+        }
+
+        if (typeof db.updateTicketDepartment === "function") {
+          db.updateTicketDepartment(interaction.channel.id, departmentKey);
+        }
+
+        if (finalPriority && typeof db.updateTicketPriority === "function") {
+          db.updateTicketPriority(interaction.channel.id, finalPriority);
+        }
+
+        const ticketNumber = ticket.number || interaction.channel.name.replace(/\D/g, "");
+
+        const newChannelName = buildTicketChannelName(
+          ticketNumber,
+          finalPriority,
+          departmentConfig,
+        );
+
+        if (interaction.channel.name !== newChannelName) {
+          await interaction.channel.setName(newChannelName).catch(() => { });
+        }
+
+        const deptEmoji = departmentConfig.Emoji || "🎫";
+        const deptName = departmentConfig.Name || departmentKey;
+
+        let description = `> **Department:** ${deptEmoji} ${deptName}`;
+
+        if (finalPriority && prioritiesEnabled()) {
+          const priorityConfig = getPriorities()[finalPriority];
+          const priorityEmoji = priorityConfig?.Emoji || "🟡";
+          const priorityName = priorityConfig?.Name || finalPriority;
+          description += `\n> **Priority:** ${priorityEmoji} ${priorityName}`;
+        }
+
+        description += `\n> **Transferred By:** <@${interaction.user.id}>`;
+
+        const embed = new EmbedBuilder()
+          .setTitle("Ticket Updated")
+          .setDescription(description)
+          .setColor(supportbot.Embed.Colours.Success);
+
+        return interaction.reply({
+          embeds: [embed],
+        });
+      }
+
+      if (subcommand === "priority") {
+        if (!prioritiesEnabled()) {
+          return interaction.reply({
+            content: "Priority is disabled, or ticket mode is set to threads.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        const level = interaction.options.getString("level");
+        const priorityConfig = getPriorities()[level];
+
+        if (!priorityConfig) {
+          return interaction.reply({
+            content: "That priority does not exist.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        if (typeof db.updateTicketPriority === "function") {
+          db.updateTicketPriority(interaction.channel.id, level);
+        }
+
+        const departments = getDepartments();
+        const departmentConfig = ticket.department ? departments[ticket.department] : null;
+        const ticketNumber = ticket.number || interaction.channel.name.replace(/\D/g, "");
+
+        const newChannelName = buildTicketChannelName(ticketNumber, level, departmentConfig);
+
+        if (interaction.channel.name !== newChannelName) {
+          await interaction.channel.setName(newChannelName).catch(() => { });
+        }
+
+        const priorityEmoji = priorityConfig.Emoji || "🟡";
+        const priorityName = priorityConfig.Name || level;
+
+        const embed = new EmbedBuilder()
+          .setTitle("Ticket Updated")
+          .setDescription(
+            `> **Priority:** ${priorityEmoji} ${priorityName}\n> **Updated By:** <@${interaction.user.id}>`,
+          )
+          .setColor(supportbot.Embed.Colours.Success);
+
+        return interaction.reply({
+          embeds: [embed],
+        });
+      }
+
+      if (subcommand === (cmdconfig.TicketManage?.ForceAdd?.Command || "forceadd")) {
+        const userToAdd = interaction.options.getUser("user");
+        const ticketChannel = interaction.channel;
+
+        if (
+          (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
+          (supportbot.Ticket.TicketType === "channels" &&
+            ticketChannel.type !== ChannelType.GuildText)
+        ) {
+          const onlyInTicket = new EmbedBuilder()
+            .setTitle(msgconfig.ForceAddUser.NotInTicket_Title)
+            .setDescription(msgconfig.ForceAddUser.NotInTicket_Description)
+            .setColor(supportbot.Embed.Colours.Error);
+
+          return interaction.reply({
+            embeds: [onlyInTicket],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        const ticketRow = db.getTicket(ticketChannel.id);
+        if (!ticketRow) {
+          const notFound = new EmbedBuilder()
+            .setTitle(msgconfig.ForceAddUser.NotInTicket_Title)
+            .setDescription(msgconfig.ForceAddUser.NotInTicket_Description)
+            .setColor(supportbot.Embed.Colours.Error);
+
+          return interaction.reply({
+            embeds: [notFound],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        try {
+          if (supportbot.Ticket.TicketType === "threads") {
+            const botMember = await ticketChannel.members
+              .fetch(interaction.client.user.id)
+              .catch(() => null);
+
+            if (!botMember) await ticketChannel.join();
+
+            await new Promise((res) => setTimeout(res, 1000));
+            await ticketChannel.members.add(userToAdd.id);
+          } else {
+            await ticketChannel.permissionOverwrites.create(userToAdd.id, {
+              ViewChannel: true,
+              SendMessages: true,
+              ReadMessageHistory: true,
+            });
+          }
+
+          db.addUserToTicket(ticketChannel.id, userToAdd.id);
+
+          const addedEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.ForceAddUser.Added_Title)
+            .setDescription(
+              msgconfig.ForceAddUser.Added_Description.replace("%username%", userToAdd.username),
+            )
+            .setColor(supportbot.Embed.Colours.Success);
+
+          await interaction.reply({
+            embeds: [addedEmbed],
+            flags: MessageFlags.Ephemeral,
+          });
+
+          if (supportbot.Ticket?.UserManagement?.DMOnAdd !== false) {
+            const addedToTicketEmbed = new EmbedBuilder()
+              .setTitle(msgconfig.ForceAddUser.AddedToTicket_Title)
+              .setDescription(
+                msgconfig.ForceAddUser.AddedToTicket_Description.replace(
+                  "%channel_link%",
+                  `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`,
+                ),
+              )
+              .setColor(supportbot.Embed.Colours.General);
+
+            await userToAdd.send({ embeds: [addedToTicketEmbed] }).catch(() => { });
+          }
+        } catch (err) {
+          console.error("Error adding user to the ticket:", err);
+
+          const errorEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.ForceAddUser.Error_Title)
+            .setDescription(msgconfig.ForceAddUser.Error_Adding)
+            .setColor(supportbot.Embed.Colours.Error);
+
+          await interaction.reply({
+            embeds: [errorEmbed],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        return;
+      }
+
+      if (subcommand === (cmdconfig.TicketManage?.ForceRemove?.Command || "forceremove")) {
+        const userToRemove = interaction.options.getUser("user");
+        const ticketChannel = interaction.channel;
+
+        if (
+          (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
+          (supportbot.Ticket.TicketType === "channels" &&
+            ticketChannel.type !== ChannelType.GuildText)
+        ) {
+          const onlyInTicket = new EmbedBuilder()
+            .setTitle(msgconfig.RemoveUser.NotInTicket_Title)
+            .setDescription(msgconfig.RemoveUser.NotInTicket_Description)
+            .setColor(supportbot.Embed.Colours.Error);
+
+          return interaction.reply({
+            embeds: [onlyInTicket],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        try {
+          if (supportbot.Ticket.TicketType === "threads") {
+            await ticketChannel.members.remove(userToRemove.id);
+          } else {
+            await ticketChannel.permissionOverwrites.delete(userToRemove.id);
+          }
+
+          db.removeUserFromTicket(ticketChannel.id, userToRemove.id);
+
+          const removedEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.RemoveUser.Removed_Title)
+            .setDescription(msgconfig.RemoveUser.Removed_Message)
+            .setColor(supportbot.Embed.Colours.Success);
+
+          await interaction.reply({
+            embeds: [removedEmbed],
+            flags: MessageFlags.Ephemeral,
+          });
+
+          if (supportbot.Ticket?.UserManagement?.DMOnRemove !== false) {
+            const removedFromTicketEmbed = new EmbedBuilder()
+              .setTitle(msgconfig.RemoveUser.RemovedFromTicket_Title)
+              .setDescription(
+                msgconfig.RemoveUser.RemovedFromTicket_Description.replace(
+                  "%channel_link%",
+                  `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`,
+                ),
+              )
+              .setColor(supportbot.Embed.Colours.General);
+
+            await userToRemove.send({ embeds: [removedFromTicketEmbed] }).catch(() => { });
+          }
+        } catch (err) {
+          console.error("Error removing user from the ticket:", err);
+
+          const errorEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.RemoveUser.Error_Title)
+            .setDescription(msgconfig.RemoveUser.Error_Removing)
+            .setColor(supportbot.Embed.Colours.Error);
+
+          await interaction.reply({
+            embeds: [errorEmbed],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        return;
+      }
+
+      if (subcommand === (cmdconfig.TicketManage?.Rename?.Command || "rename")) {
+        const modal = new ModalBuilder()
+          .setCustomId("renameTicketModal")
+          .setTitle("Rename Channel")
+          .addComponents(
+            new ActionRowBuilder().addComponents(
+              new TextInputBuilder()
+                .setCustomId("renameTicket")
+                .setLabel("New Channel Name")
+                .setStyle(TextInputStyle.Short)
+                .setRequired(true),
+            ),
+          );
+
+        return interaction.showModal(modal);
+      }
+
+      if (subcommand === (cmdconfig.TicketManage?.Close?.Command || "close")) {
+        const reason = interaction.options.getString("reason") || "Closed by staff.";
+
+        if (supportbot.Ticket.Close.StaffOnly) {
+          let CloseSupportStaff = await getRole(
+            supportbot.Roles.StaffMember.Staff,
+            interaction.guild,
+          );
+          let CloseAdmin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+          if (!CloseSupportStaff || !CloseAdmin) {
+            return interaction.reply({
+              content:
+                "Some roles seem to be missing! Please check for errors when starting the bot.",
+              flags: MessageFlags.Ephemeral,
+            });
+          }
+
+          const noClosePerms = new EmbedBuilder()
+            .setTitle("Invalid Permissions!")
+            .setDescription(
+              `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``,
+            )
+            .setColor(supportbot.Embed.Colours.Warn);
+
+          if (
+            !interaction.member.roles.cache.has(CloseSupportStaff.id) &&
+            !interaction.member.roles.cache.has(CloseAdmin.id)
+          ) {
+            return interaction.reply({
+              embeds: [noClosePerms],
+              flags: MessageFlags.Ephemeral,
+            });
+          }
+        }
+
+        const isThread = interaction.channel.type === ChannelType.PrivateThread;
+
+        if (
+          (supportbot.Ticket.TicketType === "threads" && !isThread) ||
+          (supportbot.Ticket.TicketType === "channels" &&
+            interaction.channel.type !== ChannelType.GuildText)
+        ) {
+          const notTicketChannel = new EmbedBuilder()
+            .setTitle("Invalid Channel!")
+            .setDescription(
+              `This command can only be used in a ${supportbot.Ticket.TicketType === "threads" ? "ticket thread" : "ticket channel"}.`,
+            )
+            .setColor(supportbot.Embed.Colours.Warn);
+
+          return interaction.reply({
+            embeds: [notTicketChannel],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        await interaction.deferReply({ flags: MessageFlags.Ephemeral });
+
+        const ticketData = db.getTicket(interaction.channel.id);
+
+        if (!ticketData) {
+          const exists = new EmbedBuilder()
+            .setTitle("No Ticket Found!")
+            .setDescription(msgconfig.Error.NoValidTicket)
+            .setColor(supportbot.Embed.Colours.Warn);
+
+          return interaction.followUp({
+            embeds: [exists],
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        try {
+          await TicketManager.createTranscript(interaction, ticketData, reason);
+
+          await interaction.followUp({
+            content: "Ticket closed successfully.",
+            flags: MessageFlags.Ephemeral,
+          });
+
+          await interaction.channel.delete().catch(() => { });
+        } catch (err) {
+          console.error("Error closing ticket:", err);
+
+          await interaction.followUp({
+            content: "An error occurred while closing the ticket.",
+            flags: MessageFlags.Ephemeral,
+          });
+        }
+
+        return;
+      }
+
+      return interaction.reply({
+        content: "Unknown ticket management action.",
+        flags: MessageFlags.Ephemeral,
+      });
+    } catch (error) {
+      console.error("Error in ticket manage command:", error);
+
+      if (!interaction.replied && !interaction.deferred) {
+        return interaction.reply({
+          content: "An error occurred while managing the ticket.",
+          flags: MessageFlags.Ephemeral,
+        });
+      }
+    }
+  },
+});

Commands/Tickets/ticketpanel.js

@@ -0,0 +1,342 @@
+// SupportBot | Emerald Services
+// Ticket Panel Command
+
+const fs = require("fs");
+const {
+  ApplicationCommandType,
+  ActionRowBuilder,
+  ButtonBuilder,
+  ButtonStyle,
+  MessageFlags,
+  ContainerBuilder,
+  TextDisplayBuilder,
+  MediaGalleryBuilder,
+  SeparatorBuilder,
+  SectionBuilder,
+  StringSelectMenuBuilder,
+  ThumbnailBuilder,
+  EmbedBuilder,
+} = require("discord.js");
+const yaml = require("js-yaml");
+
+const panelconfig = require("../../Structures/ConfigStore").ticketPanel;
+const supportbot = require("../../Structures/ConfigStore").supportbot;
+const cmdconfig = require("../../Structures/ConfigStore").commands;
+
+const Command = require("../../Structures/Command.js");
+const db = require("../../Structures/Database.js");
+
+function parseButtonStyle(style) {
+  switch (String(style || "1")) {
+    case "1":
+      return ButtonStyle.Primary;
+    case "2":
+      return ButtonStyle.Secondary;
+    case "3":
+      return ButtonStyle.Danger;
+    case "4":
+      return ButtonStyle.Success;
+    default:
+      return ButtonStyle.Primary;
+  }
+}
+
+function getPanelMessage(key, fallback) {
+  return panelconfig.Messages?.[key] || fallback;
+}
+
+module.exports = new Command({
+  name: cmdconfig.TicketPanel.Command,
+  description: cmdconfig.TicketPanel.Description,
+  type: ApplicationCommandType.ChatInput,
+  options: [],
+  permissions: cmdconfig.TicketPanel.Permission,
+
+  async run(interaction) {
+    if (!panelconfig.Panel) {
+      console.log(
+        "\u001b[31m",
+        `[TICKET PANEL]`,
+        "\u001b[33m",
+        "Ticket Panel is not setup, You can set this in",
+        `\u001b[31m`,
+        "/Configs/ticket-panel.yml",
+        `\n  `,
+      );
+
+      return interaction.reply({
+        content: getPanelMessage(
+          "NotConfigured",
+          "Ticket Panel is not set up. Please configure it in `/Configs/ticket-panel.yml`.",
+        ),
+        flags: MessageFlags.Ephemeral,
+      });
+    }
+
+    const { getChannel } = interaction.client;
+
+    const channel = await getChannel(supportbot.Ticket.TicketHome, interaction.guild);
+
+    if (!channel) {
+      console.log(`[TICKET PANEL] TicketHome channel not found. Please check your config file.`);
+      return interaction.reply({
+        content: getPanelMessage(
+          "InvalidChannel",
+          "TicketHome channel not found. Please check your config file.",
+        ),
+        flags: MessageFlags.Ephemeral,
+      });
+    }
+
+    const panelRow = db.getTicketPanel();
+
+    if (panelRow) {
+      try {
+        const oldMessage = await channel.messages.fetch(panelRow.message_id);
+        if (oldMessage) {
+          await oldMessage.delete().catch(() => { });
+        }
+      } catch (err) {
+        console.log(`[TICKET PANEL] Previous panel message not found, creating a new one.`);
+      }
+    }
+
+    const departmentSystem = supportbot.Ticket?.DepartmentSystem || {};
+    const prioritySystem = supportbot.Ticket?.PrioritySystem || {};
+    const usingThreads = supportbot.Ticket?.TicketType === "threads";
+
+    const departmentsEnabled = departmentSystem.Enabled === true && !usingThreads;
+    const prioritiesEnabled = prioritySystem.Enabled === true && !usingThreads;
+    const departments = departmentSystem.Departments || {};
+
+    if (usingThreads && (departmentSystem.Enabled || prioritySystem.Enabled)) {
+      console.log(
+        "[SupportBot] Departments and Priority are disabled because TicketType is set to 'threads'.",
+      );
+    }
+
+    const departmentOptions = Object.entries(departments)
+      .slice(0, 25)
+      .map(([key, dept]) => ({
+        label: dept.Name || key,
+        description:
+          dept.PanelDescription ||
+          dept.Description ||
+          panelconfig.DepartmentMenu?.DefaultDescription ||
+          `Open a ${String(dept.Name || key).toLowerCase()} ticket`,
+        value: key,
+        emoji:
+          dept.Emoji ||
+          panelconfig.DepartmentMenu?.DefaultEmoji ||
+          panelconfig.Button?.Emoji ||
+          undefined,
+      }));
+
+    const shouldUseDepartments = departmentsEnabled && departmentOptions.length > 0;
+
+    let openerComponent;
+
+    if (shouldUseDepartments) {
+      openerComponent = new StringSelectMenuBuilder()
+        .setCustomId(panelconfig.DepartmentMenu?.CustomId || "ticketdepartmentselect")
+        .setPlaceholder(
+          panelconfig.DepartmentMenu?.Placeholder ||
+          departmentSystem.Placeholder ||
+          panelconfig.Button?.Text ||
+          "Choose a ticket department",
+        )
+        .addOptions(departmentOptions);
+    } else {
+      openerComponent = new ButtonBuilder()
+        .setCustomId(panelconfig.Button?.CustomId || "createticket")
+        .setLabel(panelconfig.Button?.Text || "Create Ticket")
+        .setStyle(parseButtonStyle(panelconfig.Button?.Color));
+
+      if (panelconfig.Button?.Emoji) {
+        openerComponent.setEmoji(panelconfig.Button.Emoji);
+      }
+    }
+
+    const panelContainer = new ContainerBuilder();
+
+    if (panelconfig.Style?.Color) {
+      panelContainer.setAccentColor(parseInt(String(panelconfig.Style.Color).replace("#", ""), 16));
+    }
+
+    const layout = String(panelconfig.Style?.Layout || "3");
+    const showImage = panelconfig.Settings?.Image === true && !!panelconfig.Style?.Image;
+    const showTopTitle = panelconfig.Settings?.TopTitle === true;
+    const showTopDivider = panelconfig.Settings?.TopDivider === true;
+    const showBottomTitle = panelconfig.Settings?.BottomTitle === true;
+    const showBottomDivider = panelconfig.Settings?.BottomDivider === true;
+
+    const panelTitle = new TextDisplayBuilder().setContent(
+      panelconfig.Style?.Title || "## SupportBot Ticket Creation",
+    );
+
+    const rawTitle = (panelconfig.Style?.Title || "SupportBot Ticket Creation").replace(/^#+\s*/, "");
+
+    const panelDesc = new TextDisplayBuilder().setContent(
+      panelconfig.Style?.Description || "Click on the button below to create a support ticket.",
+    );
+
+    if (showTopTitle) {
+      panelContainer.addTextDisplayComponents(panelTitle);
+    }
+
+    if (showTopDivider) {
+      panelContainer.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+    }
+
+    if (layout === "1" || layout === "3") {
+      panelContainer.addTextDisplayComponents(panelDesc);
+    }
+
+    if (showImage && layout === "2") {
+      const panelImage = new MediaGalleryBuilder().addItems([
+        {
+          media: {
+            url: panelconfig.Style.Image,
+          },
+        },
+      ]);
+
+      panelContainer.addMediaGalleryComponents(panelImage);
+    }
+
+    if (layout === "1") {
+      const middleSection = new SectionBuilder().addTextDisplayComponents(panelDesc);
+
+      if (!shouldUseDepartments) {
+        middleSection.setButtonAccessory(openerComponent);
+        panelContainer.addSectionComponents(middleSection);
+      } else {
+        panelContainer.addSectionComponents(middleSection);
+        panelContainer.addActionRowComponents(
+          new ActionRowBuilder().addComponents(openerComponent),
+        );
+      }
+    }
+
+    if (showImage && layout === "3") {
+      const panelImage = new MediaGalleryBuilder().addItems([
+        {
+          media: {
+            url: panelconfig.Style.Image,
+          },
+        },
+      ]);
+
+      panelContainer.addMediaGalleryComponents(panelImage);
+    }
+
+    if (showBottomTitle) {
+      panelContainer.addTextDisplayComponents(panelTitle);
+    }
+
+    if (showBottomDivider) {
+      panelContainer.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+    }
+
+    if (layout === "2") {
+      const middleSection = new SectionBuilder().addTextDisplayComponents(panelDesc);
+
+      if (!shouldUseDepartments) {
+        middleSection.setButtonAccessory(openerComponent);
+        panelContainer.addSectionComponents(middleSection);
+      } else {
+        panelContainer.addSectionComponents(middleSection);
+        panelContainer.addActionRowComponents(
+          new ActionRowBuilder().addComponents(openerComponent),
+        );
+      }
+    }
+
+    if (layout === "3") {
+      panelContainer.addActionRowComponents(new ActionRowBuilder().addComponents(openerComponent));
+    }
+
+    if (layout === "4") {
+      // Create a classic Discord Embed for Layout 4
+      const oldEmbed = new EmbedBuilder()
+        .setTitle(rawTitle)
+        .setDescription(panelconfig.Style?.Description || "Click on the button below to create a support ticket.");
+
+      if (panelconfig.Style?.Color) {
+        oldEmbed.setColor(panelconfig.Style.Color);
+      }
+
+      if (showImage && panelconfig.Style?.Image) {
+        oldEmbed.setThumbnail(panelconfig.Style.Image);
+      }
+
+      try {
+        const message = await channel.send({
+          embeds: [oldEmbed],
+          components: [new ActionRowBuilder().addComponents(openerComponent)],
+        });
+
+        db.saveTicketPanel(message.id, channel.id);
+
+        return interaction.reply({
+          content: shouldUseDepartments
+            ? getPanelMessage(
+              "PanelSentWithDepartments",
+              "Ticket panel message with department selection has been sent!",
+            )
+            : getPanelMessage("PanelSent", "Ticket panel message has been sent!"),
+          flags: MessageFlags.Ephemeral,
+        });
+      } catch (e) {
+        console.log("Error sending message:", e);
+        return interaction.reply({
+          content: getPanelMessage(
+            "SendError",
+            "An error occurred while sending the ticket panel message.",
+          ),
+          flags: MessageFlags.Ephemeral,
+        });
+      }
+    }
+
+    if (showImage && layout === "1") {
+      const panelImage = new MediaGalleryBuilder().addItems([
+        {
+          media: {
+            url: panelconfig.Style.Image,
+          },
+        },
+      ]);
+
+      panelContainer.addMediaGalleryComponents(panelImage);
+    }
+
+    try {
+      const message = await channel.send({
+        flags: MessageFlags.IsComponentsV2,
+        components: [panelContainer],
+      });
+
+      db.saveTicketPanel(message.id, channel.id);
+
+      return interaction.reply({
+        content: shouldUseDepartments
+          ? getPanelMessage(
+            "PanelSentWithDepartments",
+            "Ticket panel message with department selection has been sent!",
+          )
+          : getPanelMessage("PanelSent", "Ticket panel message has been sent!"),
+        flags: MessageFlags.Ephemeral,
+      });
+    } catch (e) {
+      console.log("Error sending message:", e);
+      return interaction.reply({
+        content: getPanelMessage(
+          "SendError",
+          "An error occurred while sending the ticket panel message.",
+        ),
+        flags: MessageFlags.Ephemeral,
+      });
+    }
+  },
+});

Commands/Utils/embed.js

@@ -0,0 +1,468 @@
+const { 
+  ApplicationCommandType, 
+  ApplicationCommandOptionType,
+  ActionRowBuilder, 
+  ButtonBuilder, 
+  EmbedBuilder,
+  StringSelectMenuBuilder,
+  ModalBuilder,
+  TextInputBuilder,
+  TextInputStyle,
+  ButtonStyle,
+  ComponentType,
+  MessageFlags,
+} = require('discord.js');
+const Command = require('../../Structures/Command.js');
+const fs = require('fs');
+const yaml = require('js-yaml');
+
+const supportbot = require('../../Structures/ConfigStore').supportbot;
+const cmdconfig = require("../../Structures/ConfigStore").commands;
+const msgconfig = require("../../Structures/ConfigStore").messages;
+
+function parseColor(color) {
+  if (!color) return 0x5865F2;
+  if (typeof color === 'number') return color;
+  if (typeof color !== 'string') return 0x5865F2;
+  color = color.replace('#', '');
+  if (/^[0-9A-F]{6}$/i.test(color)) {
+    return parseInt(color, 16);
+  }
+  return 0x5865F2;
+}
+
+module.exports = new Command({
+  name: cmdconfig.Embed.Command,
+  description: cmdconfig.Embed.Description,
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: 'channel',
+      description: 'Select channel to send the message',
+      type: ApplicationCommandOptionType.Channel,
+      required: true
+    }
+  ],
+  permissions: cmdconfig.Embed.Permission,
+
+  async run(interaction) {
+    const { getRole } = interaction.client;
+    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+    if (!SupportStaff || !Admin) {
+      return interaction.reply('Some roles seem to be missing!\nPlease check for errors when starting the bot.');
+    }
+
+    if (!interaction.member.roles.cache.has(SupportStaff.id) && 
+        !interaction.member.roles.cache.has(Admin.id)) {
+      const NoPerms = new EmbedBuilder()
+        .setTitle('Invalid Permissions!')
+        .setDescription(`${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``)
+        .setColor(0xFF0000);
+      return interaction.reply({ embeds: [NoPerms], flags: MessageFlags.Ephemeral });
+    }
+
+    const channel = interaction.options.getChannel('channel');
+    
+    const messageData = {
+      type: 'embed',
+      title: 'New Embed',
+      description: 'Click the buttons below to edit this embed',
+      color: 0x5865F2,
+      fields: [],
+      footer: null,
+      thumbnail: null,
+      image: null,
+      timestamp: false
+    };
+
+    function createEmbed() {
+      const embed = new EmbedBuilder()
+        .setTitle(messageData.title)
+        .setDescription(messageData.description)
+        .setColor(messageData.color);
+
+      if (messageData.fields.length > 0) {
+        embed.addFields(messageData.fields);
+      }
+      if (messageData.footer) {
+        embed.setFooter({ text: messageData.footer });
+      }
+      if (messageData.thumbnail) {
+        embed.setThumbnail(messageData.thumbnail);
+      }
+      if (messageData.image) {
+        embed.setImage(messageData.image);
+      }
+      if (messageData.timestamp) {
+        embed.setTimestamp();
+      }
+
+      return embed;
+    }
+
+    const typeRow = new ActionRowBuilder()
+      .addComponents(
+        new StringSelectMenuBuilder()
+          .setCustomId('message_type')
+          .setPlaceholder('Select message type')
+          .addOptions([
+            {
+              label: 'Embed Message',
+              description: 'Send as an embedded message',
+              value: 'embed'
+            },
+            {
+              label: 'Text Message',
+              description: 'Send as a plain text message',
+              value: 'text'
+            }
+          ])
+      );
+
+    function createButtons(messageType) {
+      const buttons = [];
+      
+      if (messageType === 'embed') {
+        const row1 = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('edit_title')
+              .setLabel('Edit Title')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_description')
+              .setLabel('Edit Description')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_color')
+              .setLabel('Edit Color')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('add_field')
+              .setLabel('Add Field')
+              .setStyle(ButtonStyle.Secondary)
+          );
+
+        const row2 = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('edit_footer')
+              .setLabel('Edit Footer')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_image')
+              .setLabel('Add Image')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_thumbnail')
+              .setLabel('Add Thumbnail')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('toggle_timestamp')
+              .setLabel('Toggle Timestamp')
+              .setStyle(ButtonStyle.Secondary)
+          );
+        
+        buttons.push(row1, row2);
+      } else {
+        const textRow = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('edit_description')
+              .setLabel('Edit Text')
+              .setStyle(ButtonStyle.Secondary)
+          );
+        
+        buttons.push(textRow);
+      }
+
+      // Send button always shows
+      const sendRow = new ActionRowBuilder()
+        .addComponents(
+          new ButtonBuilder()
+            .setCustomId('send_message')
+            .setLabel('Send')
+            .setStyle(ButtonStyle.Success)
+        );
+      
+      buttons.push(sendRow);
+      return buttons;
+    }
+
+    async function updatePreview(i) {
+      if (messageData.type === 'embed') {
+        await i.update({
+          content: 'Customize your message:',
+          embeds: [createEmbed()],
+          components: [typeRow, ...createButtons('embed')]
+        });
+      } else {
+        await i.update({
+          content: messageData.description,
+          embeds: [],
+          components: [typeRow, ...createButtons('text')]
+        });
+      }
+    }
+
+    const message = await interaction.reply({
+      content: messageData.type === 'text' ? messageData.description : 'Customize your message:',
+      components: [typeRow, ...createButtons(messageData.type)],
+      embeds: messageData.type === 'embed' ? [createEmbed()] : [],
+      flags: MessageFlags.Ephemeral 
+    });
+
+    const collector = message.createMessageComponentCollector({
+      time: 900000
+    });
+
+    collector.on('collect', async (i) => {
+      if (i.user.id !== interaction.user.id) {
+        return i.reply({ 
+          content: 'You cannot edit this message.', 
+          flags: MessageFlags.Ephemeral  
+        });
+      }
+
+      switch (i.customId) {
+        case 'message_type':
+          messageData.type = i.values[0];
+          await updatePreview(i);
+          break;
+
+        case 'edit_description':
+          const descModal = new ModalBuilder()
+            .setCustomId('desc_modal')
+            .setTitle(messageData.type === 'embed' ? 'Edit Description' : 'Edit Text');
+
+          descModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('desc_input')
+                  .setLabel(messageData.type === 'embed' ? 'Description' : 'Message Text')
+                  .setStyle(TextInputStyle.Paragraph)
+                  .setValue(messageData.description)
+                  .setMaxLength(4000)
+              )
+          );
+
+          await i.showModal(descModal);
+          break;
+
+        case 'edit_title':
+          const titleModal = new ModalBuilder()
+            .setCustomId('title_modal')
+            .setTitle('Edit Title');
+
+          titleModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('title_input')
+                  .setLabel('Title')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.title)
+                  .setMaxLength(256)
+              )
+          );
+
+          await i.showModal(titleModal);
+          break;
+
+        case 'edit_color':
+          const colorModal = new ModalBuilder()
+            .setCustomId('color_modal')
+            .setTitle('Edit Color');
+
+          colorModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('color_input')
+                  .setLabel('Color (HEX)')
+                  .setStyle(TextInputStyle.Short)
+                  .setPlaceholder('#FF0000')
+                  .setMinLength(6)
+                  .setMaxLength(7)
+                  .setValue(messageData.color.toString(16).padStart(6, '0'))
+              )
+          );
+
+          await i.showModal(colorModal);
+          break;
+
+        case 'add_field':
+          const fieldModal = new ModalBuilder()
+            .setCustomId('field_modal')
+            .setTitle('Add Field');
+
+          fieldModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('field_name')
+                  .setLabel('Field Name')
+                  .setStyle(TextInputStyle.Short)
+                  .setMaxLength(256)
+              ),
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('field_value')
+                  .setLabel('Field Value')
+                  .setStyle(TextInputStyle.Paragraph)
+                  .setMaxLength(1024)
+              ),
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('field_inline')
+                  .setLabel('Inline? (true/false)')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue('false')
+                  .setPlaceholder('true or false')
+              )
+          );
+
+          await i.showModal(fieldModal);
+          break;
+
+        case 'edit_footer':
+          const footerModal = new ModalBuilder()
+            .setCustomId('footer_modal')
+            .setTitle('Edit Footer');
+
+          footerModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('footer_input')
+                  .setLabel('Footer Text')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.footer || '')
+                  .setMaxLength(2048)
+              )
+          );
+
+          await i.showModal(footerModal);
+          break;
+
+        case 'edit_image':
+          const imageModal = new ModalBuilder()
+            .setCustomId('image_modal')
+            .setTitle('Add Image');
+
+          imageModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('image_input')
+                  .setLabel('Image URL')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.image || '')
+                  .setPlaceholder('https://example.com/image.png')
+              )
+          );
+
+          await i.showModal(imageModal);
+          break;
+
+        case 'edit_thumbnail':
+          const thumbnailModal = new ModalBuilder()
+            .setCustomId('thumbnail_modal')
+            .setTitle('Add Thumbnail');
+
+          thumbnailModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('thumbnail_input')
+                  .setLabel('Thumbnail URL')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.thumbnail || '')
+                  .setPlaceholder('https://example.com/thumbnail.png')
+              )
+          );
+
+          await i.showModal(thumbnailModal);
+          break;
+
+        case 'toggle_timestamp':
+          messageData.timestamp = !messageData.timestamp;
+          await updatePreview(i);
+          break;
+
+        case 'send_message':
+          try {
+            if (messageData.type === 'embed') {
+              await channel.send({ embeds: [createEmbed()] });
+            } else {
+              await channel.send(messageData.description);
+            }
+            await i.update({ 
+              content: 'Message sent successfully!', 
+              components: [], 
+              embeds: [] 
+            });
+            collector.stop();
+          } catch (error) {
+            await i.reply({ 
+              content: 'Failed to send message. Please check channel permissions.', 
+              flags: MessageFlags.Ephemeral  
+            });
+          }
+          break;
+      }
+    });
+
+    // Handle modal submissions
+    interaction.client.on('interactionCreate', async (modal) => {
+      if (!modal.isModalSubmit()) return;
+      if (modal.user.id !== interaction.user.id) return;
+
+      switch (modal.customId) {
+        case 'title_modal':
+          messageData.title = modal.fields.getTextInputValue('title_input');
+          break;
+        case 'desc_modal':
+          messageData.description = modal.fields.getTextInputValue('desc_input');
+          break;
+        case 'color_modal':
+          messageData.color = parseColor(modal.fields.getTextInputValue('color_input'));
+          break;
+        case 'field_modal':
+          const inlineValue = modal.fields.getTextInputValue('field_inline').toLowerCase();
+          messageData.fields.push({
+            name: modal.fields.getTextInputValue('field_name'),
+            value: modal.fields.getTextInputValue('field_value'),
+            inline: inlineValue === 'true'
+          });
+          break;
+        case 'footer_modal':
+          messageData.footer = modal.fields.getTextInputValue('footer_input');
+          break;
+        case 'image_modal':
+          messageData.image = modal.fields.getTextInputValue('image_input');
+          break;
+        case 'thumbnail_modal':
+          messageData.thumbnail = modal.fields.getTextInputValue('thumbnail_input');
+          break;
+        default:
+          return;
+      }
+
+      await updatePreview(modal);
+    });
+
+    collector.on('end', () => {
+      interaction.editReply({
+        content: 'Message editor timed out.',
+        components: [],
+        embeds: []
+      }).catch(() => {});
+    });
+  }
+});

Commands/Utils/mod.js

@@ -0,0 +1,261 @@
+const fs = require("fs");
+const { ApplicationCommandOptionType, ApplicationCommandType, EmbedBuilder, ActionRowBuilder, ButtonBuilder, ButtonStyle, ComponentType, MessageFlags } = require("discord.js");
+const yaml = require("js-yaml");
+const supportbot = require("../../Structures/ConfigStore").supportbot;
+const cmdconfig = require("../../Structures/ConfigStore").commands;
+const msgconfig = require("../../Structures/ConfigStore").messages;
+
+const Command = require("../../Structures/Command.js");
+
+// Function to chunk array into smaller arrays
+function chunkArray(arr, size) {
+  const chunks = [];
+  for (let i = 0; i < arr.length; i += size) {
+    chunks.push(arr.slice(i, i + size));
+  }
+  return chunks;
+}
+
+module.exports = new Command({
+  name: cmdconfig.Mod.Command,
+  description: cmdconfig.Mod.Command,
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: cmdconfig.Mod.TicketBlacklist.Command,
+      description: cmdconfig.Mod.TicketBlacklist.Description,
+      type: ApplicationCommandOptionType.SubcommandGroup,
+      options: [
+        {
+          name: cmdconfig.Mod.TicketBlacklist.Add.Command,
+          description: msgconfig.Mod.TicketBlacklist.Add.Description || "Add a user to the ticket blacklist",
+          type: ApplicationCommandOptionType.Subcommand,
+          options: [
+            {
+              name: 'user',
+              description: msgconfig.Mod.TicketBlacklist.Add.UserDescription || "User to blacklist",
+              type: ApplicationCommandOptionType.User,
+              required: true
+            },
+            {
+              name: 'reason', 
+              description: msgconfig.Mod.TicketBlacklist.Add.ReasonDescription || "Reason for blacklisting",
+              type: ApplicationCommandOptionType.String,
+              required: false
+            }
+          ]
+        },
+        {
+          name: cmdconfig.Mod.TicketBlacklist.Remove.Command,
+          description: msgconfig.Mod.TicketBlacklist.Remove.Description || "Remove a user from the ticket blacklist",
+          type: ApplicationCommandOptionType.Subcommand,
+          options: [
+            {
+              name: 'user',
+              description: msgconfig.Mod.TicketBlacklist.Remove.UserDescription || "User to remove from blacklist",
+              type: ApplicationCommandOptionType.User,
+              required: true
+            },
+            {
+              name: 'reason',
+              description: msgconfig.Mod.TicketBlacklist.Remove.ReasonDescription || "Reason for removing from blacklist",
+              type: ApplicationCommandOptionType.String,
+              required: false
+            }
+          ]
+        },
+        {
+          name: "view",
+          description: msgconfig.Mod.TicketBlacklist.View.Description || "View all blacklisted users",
+          type: ApplicationCommandOptionType.Subcommand,
+        }
+      ]
+    }
+  ],
+  permissions: cmdconfig.Mod.Permission,
+
+  async run(interaction) {
+    const { getRole } = interaction.client;
+
+    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+    let Moderator = await getRole(supportbot.Roles.StaffMember.Moderator, interaction.guild);
+
+    if (!SupportStaff || !Admin || !Moderator) {
+      const missingRolesEmbed = new EmbedBuilder()
+        .setDescription(msgconfig.Error.InvalidChannel || "Required roles are missing!")
+        .setColor(supportbot.Embed.Colours.Warn);
+      return interaction.reply({ embeds: [missingRolesEmbed] });
+    }
+
+    const NoPerms = new EmbedBuilder()
+      .setDescription(msgconfig.Error.IncorrectPerms || "You do not have the correct permissions!")
+      .setColor(supportbot.Embed.Colours.Warn);
+
+    if (!interaction.member.roles.cache.has(Admin.id) && !interaction.member.roles.cache.has(Moderator.id) && (!supportbot.Mod.AllowSupportStaff || !interaction.member.roles.cache.has(SupportStaff.id))) {
+      return interaction.reply({ embeds: [NoPerms] });
+    }
+
+    const subcommand = interaction.options.getSubcommand(false);
+    const user = interaction.options.getUser('user');
+    const reason = interaction.options.getString('reason') || "No reason provided"; 
+
+    try {
+      let blacklistedUsers;
+      try {
+        blacklistedUsers = JSON.parse(fs.readFileSync("./Data/BlacklistedUsers.json", "utf8")).blacklistedUsers;
+        if (!Array.isArray(blacklistedUsers)) {
+          blacklistedUsers = [];
+        }
+      } catch (error) {
+        blacklistedUsers = [];
+      }
+
+      if (subcommand === cmdconfig.Mod.TicketBlacklist.Add.Command) {
+        if (blacklistedUsers.includes(user.id)) {
+          const alreadyBlacklistedEmbed = new EmbedBuilder()
+            .setDescription(msgconfig.Mod.TicketBlacklist.Add.AlreadyBlacklisted.replace("{userTag}", user.tag) || ":x: User is already blacklisted.")
+            .setColor(supportbot.Embed.Colours.Warn);
+          return interaction.reply({ embeds: [alreadyBlacklistedEmbed], flags: MessageFlags.Ephemeral  });
+        }
+
+        blacklistedUsers.push(user.id);
+        fs.writeFileSync("./Data/BlacklistedUsers.json", JSON.stringify({ "blacklistedUsers": blacklistedUsers }, null, 4));
+
+        const successEmbed = new EmbedBuilder()
+          .setDescription(msgconfig.Mod.TicketBlacklist.Add.Success.replace("{userTag}", user.tag) || ":white_check_mark: User has been blacklisted.")
+          .setColor(supportbot.Embed.Colours.Success);
+
+        const blacklistChannel = interaction.guild.channels.cache.get(supportbot.Ticket.Log.TicketBlacklistLog);
+        if (blacklistChannel) {
+          const blacklistLogEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.TicketBlacklistLog.Title || "Ticket Blacklist Log")
+            .setColor(msgconfig.TicketBlacklistLog.Colour || supportbot.Embed.Colours.Success)
+            .setFooter({ text: supportbot.Embed.Footer, iconURL: interaction.user.displayAvatarURL() })
+            .setDescription(`> **User:** ${user.tag} (\`${user.id}\`)\n> **Actioned by:** <@${interaction.user.id}>`)
+            .addFields({ name: "Action", value: "\`\`\`Removed from blacklist\`\`\`", inline: false })
+            .addFields({ name: "Reason", value: `\`\`\`${reason}\`\`\``, inline: false });
+
+          blacklistChannel.send({ embeds: [blacklistLogEmbed] });
+        }
+
+        return interaction.reply({
+          embeds: [successEmbed],
+          flags: MessageFlags.Ephemeral  
+        });
+
+      } else if (subcommand === cmdconfig.Mod.TicketBlacklist.Remove.Command) {
+        if (!blacklistedUsers.includes(user.id)) {
+          const notBlacklistedEmbed = new EmbedBuilder()
+            .setDescription(msgconfig.Mod.TicketBlacklist.Remove.NotBlacklisted.replace("{userTag}", user.tag) || ":x: User is not blacklisted.")
+            .setColor(supportbot.Embed.Colours.Warn);
+          return interaction.reply({ embeds: [notBlacklistedEmbed], flags: MessageFlags.Ephemeral  });
+        }
+
+        blacklistedUsers = blacklistedUsers.filter(id => id !== user.id);
+        fs.writeFileSync("./Data/BlacklistedUsers.json", JSON.stringify({ "blacklistedUsers": blacklistedUsers }, null, 4));
+
+        const removedEmbed = new EmbedBuilder()
+          .setDescription(msgconfig.Mod.TicketBlacklist.Remove.Success.replace("{userTag}", user.tag) || ":white_check_mark: User has been removed from the blacklist.")
+          .setColor(supportbot.Embed.Colours.Success);
+
+        const blacklistChannel = interaction.guild.channels.cache.get(supportbot.Ticket.Log.TicketBlacklistLog);
+        if (blacklistChannel) {
+          const blacklistLogEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.TicketBlacklistLog.Title || "Ticket Blacklist Log")
+            .setColor(msgconfig.TicketBlacklistLog.Colour || supportbot.Embed.Colours.Success)
+            .setFooter({ text: supportbot.Embed.Footer, iconURL: interaction.user.displayAvatarURL() })
+            .setDescription(`> **User:** ${user.tag} (\`${user.id}\`)\n> **Actioned by:** <@${interaction.user.id}>`)
+            .addFields({ name: "Action", value: "\`\`\`Removed from blacklist\`\`\`", inline: false })
+            .addFields({ name: "Reason", value: `\`\`\`${reason}\`\`\``, inline: false });
+
+          blacklistChannel.send({ embeds: [blacklistLogEmbed] });
+        }
+
+        return interaction.reply({ embeds: [removedEmbed], flags: MessageFlags.Ephemeral  });
+
+      } else if (subcommand === "view") {
+        if (blacklistedUsers.length === 0) {
+          const noBlacklistedUsersEmbed = new EmbedBuilder()
+            .setDescription(msgconfig.Mod.TicketBlacklist.View.NoBlacklistedUsers || "No users are blacklisted.")
+            .setColor(supportbot.Embed.Colours.Success);
+          return interaction.reply({ embeds: [noBlacklistedUsersEmbed], flags: MessageFlags.Ephemeral  });
+        }
+
+        const chunkedUsers = chunkArray(blacklistedUsers, 5);
+        let currentPage = 0;
+
+        const createEmbed = (page) => {
+          return new EmbedBuilder()
+            .setTitle(msgconfig.Mod.TicketBlacklist.View.EmbedTitle || "Blacklisted Users")
+            .setDescription(chunkedUsers[page].map(id => `<@${id}>`).join("\n"))
+            .setColor(supportbot.Embed.Colours.Success)
+            .setFooter({ text: `Page ${page + 1} of ${chunkedUsers.length}` });
+        };
+
+        const buttons = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('previous')
+              .setLabel('Previous')
+              .setStyle(ButtonStyle.Secondary)
+              .setDisabled(currentPage === 0),
+            new ButtonBuilder()
+              .setCustomId('next')
+              .setLabel('Next')
+              .setStyle(ButtonStyle.Secondary)
+              .setDisabled(currentPage === chunkedUsers.length - 1)
+          );
+
+        const response = await interaction.reply({
+          embeds: [createEmbed(currentPage)],
+          components: chunkedUsers.length > 1 ? [buttons] : [],
+          flags: MessageFlags.Ephemeral 
+        });
+
+        if (chunkedUsers.length <= 1) return;
+
+        const collector = response.createMessageComponentCollector({
+          componentType: ComponentType.Button,
+          time: 60000 
+        });
+
+        collector.on('collect', async (i) => {
+          if (i.user.id !== interaction.user.id) {
+            return i.reply({
+              content: 'You cannot use these buttons.',
+              flags: MessageFlags.Ephemeral 
+            });
+          }
+
+          if (i.customId === 'previous' && currentPage > 0) {
+            currentPage--;
+          } else if (i.customId === 'next' && currentPage < chunkedUsers.length - 1) {
+            currentPage++;
+          }
+
+          buttons.components[0].setDisabled(currentPage === 0);
+          buttons.components[1].setDisabled(currentPage === chunkedUsers.length - 1);
+
+          await i.update({
+            embeds: [createEmbed(currentPage)],
+            components: [buttons]
+          });
+        });
+
+        collector.on('end', () => {
+          buttons.components.forEach(button => button.setDisabled(true));
+          interaction.editReply({
+            components: [buttons]
+          }).catch(() => {});
+        });
+      }
+    } catch (error) {
+      console.error("Error in mod command:", error);
+      const errorEmbed = new EmbedBuilder()
+        .setDescription(msgconfig.Error.ActionFailed || "An error occurred while processing your request.")
+        .setColor(supportbot.Embed.Colours.Warn);
+      interaction.reply({ embeds: [errorEmbed], flags: MessageFlags.Ephemeral  });
+    }
+  }
+});

Commands/Utils/settings.js

@@ -0,0 +1,237 @@
+const { Command } = require('../../Structures/Addon.js');
+const Discord = require("discord.js");
+const fs = require("fs");
+const yaml = require("js-yaml");
+const db = require("../../Structures/Database.js");
+
+const supportbot = require("../../Structures/ConfigStore").supportbot;
+const cmdconfig = require("../../Structures/ConfigStore").commands;
+
+async function loadSettings() {
+  return new Promise((resolve, reject) => {
+    db.get("SELECT data FROM settings WHERE id = 1", (err, row) => {
+      if (err) return reject(err);
+      if (!row) return resolve({});
+      try {
+        resolve(JSON.parse(row.data));
+      } catch (e) {
+        resolve({});
+      }
+    });
+  });
+}
+
+async function saveSettings(settings) {
+  const data = JSON.stringify(settings);
+  return new Promise((resolve, reject) => {
+    db.run(
+      "INSERT INTO settings (id, data) VALUES (1, ?) ON CONFLICT(id) DO UPDATE SET data = excluded.data",
+      [data],
+      (err) => (err ? reject(err) : resolve())
+    );
+  });
+}
+
+module.exports = new Command({
+  name: cmdconfig.Settings.Command,
+  description: cmdconfig.Settings.Description,
+  permissions: cmdconfig.Settings.Permission,
+  options: [
+    {
+      name: 'setstatus',
+      type: Discord.ApplicationCommandOptionType.Subcommand,
+      description: 'Set the bot status',
+      options: [
+        {
+          name: 'status',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'Choose the bot status',
+          required: true,
+          choices: [
+            { name: 'Online 🟢', value: 'online' },
+            { name: 'Idle 🌙', value: 'idle' },
+            { name: 'Do Not Disturb ⛔', value: 'dnd' },
+            { name: 'Invisible 👻', value: 'invisible' }
+          ],
+        },
+      ],
+    },
+    {
+      name: 'setactivity',
+      type: Discord.ApplicationCommandOptionType.Subcommand,
+      description: 'Set the bot activity',
+      options: [
+        {
+          name: 'type',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'Choose the activity type',
+          required: true,
+          choices: [
+            { name: 'Playing 🎮', value: 'PLAYING' },
+            { name: 'Watching 👀', value: 'WATCHING' },
+            { name: 'Listening 🎧', value: 'LISTENING' },
+            { name: 'Competing 🏆', value: 'COMPETING' }
+          ],
+        },
+        {
+          name: 'message',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'The activity message',
+          required: true,
+        },
+      ],
+    },
+    {
+      name: 'streammode',
+      type: Discord.ApplicationCommandOptionType.Subcommand,
+      description: 'Set the bot streaming status',
+      options: [
+        {
+          name: 'toggle',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'Turn streaming mode on or off',
+          required: true,
+          choices: [
+            { name: 'On', value: 'on' },
+            { name: 'Off', value: 'off' }
+          ],
+        },
+        {
+          name: 'twitchurl',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'Twitch stream URL (Required if turning on)',
+          required: false,
+        },
+      ],
+    },
+    {
+      name: 'setnickname',
+      type: Discord.ApplicationCommandOptionType.Subcommand,
+      description: 'Set the bot nickname',
+      options: [
+        {
+          name: 'nickname',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'The new nickname for the bot',
+          required: true,
+        },
+      ],
+    },
+  ],
+
+  async run(interaction) {
+    const subcommand = interaction.options.getSubcommand();
+    const settings = await loadSettings();
+
+    if (subcommand === 'setstatus') {
+      const status = interaction.options.getString('status');
+
+      try {
+        interaction.client.user.setPresence({
+          status: status,
+          activities: interaction.client.user.presence.activities || [],
+        });
+
+        settings.status = status;
+        await saveSettings(settings);
+
+        const embed = new Discord.EmbedBuilder()
+          .setDescription(`Status set to **${status.charAt(0).toUpperCase() + status.slice(1)}**`)
+          .setColor(supportbot.Embed.Colours.General);
+
+        return interaction.reply({ embeds: [embed], flags: Discord.MessageFlags.Ephemeral });
+      } catch (error) {
+        return interaction.reply({ content: `Failed to set status: ${error.message}`, flags: Discord.MessageFlags.Ephemeral });
+      }
+    } 
+    
+    if (subcommand === 'setactivity') {
+      const activityType = interaction.options.getString('type');
+      const activityMessage = interaction.options.getString('message');
+
+      try {
+        interaction.client.user.setPresence({
+          activities: [{ name: activityMessage, type: Discord.ActivityType[activityType] }],
+          status: interaction.client.user.presence.status || 'online',
+        });
+
+        settings.activity = { type: activityType, message: activityMessage };
+        await saveSettings(settings);
+
+        const embed = new Discord.EmbedBuilder()
+          .setDescription(`Activity set to **${activityType.toLowerCase()} ${activityMessage}**`)
+          .setColor(supportbot.Embed.Colours.General);
+
+        return interaction.reply({ embeds: [embed], flags: Discord.MessageFlags.Ephemeral  });
+      } catch (error) {
+        return interaction.reply({ content: `Failed to set activity: ${error.message}`, flags: Discord.MessageFlags.Ephemeral  });
+      }
+    } else if (subcommand === 'streammode') {
+      const toggle = interaction.options.getString('toggle');
+      const twitchUrl = interaction.options.getString('twitchurl');
+
+      if (toggle === 'on') {
+        if (!twitchUrl) {
+          return interaction.reply({ content: 'Please provide a Twitch URL to stream.', flags: Discord.MessageFlags.Ephemeral  });
+        }
+
+        try {
+          interaction.client.user.setPresence({
+            activities: [{ name: 'Streaming', type: Discord.ActivityType.Streaming, url: twitchUrl }],
+            status: 'online',
+          });
+
+          settings.streaming = { active: true, url: twitchUrl };
+          await saveSettings(settings);
+
+          const embed = new Discord.EmbedBuilder()
+            .setDescription(`**Streaming mode enabled!**\nStreaming: [Twitch](${twitchUrl})`)
+            .setColor(supportbot.Embed.Colours.General);
+
+          return interaction.reply({ embeds: [embed], flags: Discord.MessageFlags.Ephemeral  });
+        } catch (error) {
+          return interaction.reply({ content: `Failed to enable streaming mode: ${error.message}`, flags: Discord.MessageFlags.Ephemeral  });
+        }
+      } else if (toggle === 'off') {
+        try {
+          interaction.client.user.setPresence({
+            activities: interaction.client.user.presence.activities.filter(a => a.type !== Discord.ActivityType.Streaming),
+            status: settings.status || 'online',
+          });
+
+          settings.streaming = { active: false };
+          await saveSettings(settings);
+
+          const embed = new Discord.EmbedBuilder()
+            .setDescription(`**Streaming mode disabled!**`)
+            .setColor(supportbot.Embed.Colours.General);
+
+          return interaction.reply({ embeds: [embed], flags: Discord.MessageFlags.Ephemeral  });
+        } catch (error) {
+          return interaction.reply({ content: `Failed to disable streaming mode: ${error.message}`, flags: Discord.MessageFlags.Ephemeral  });
+        }
+      }
+    } else if (subcommand === 'setnickname') {
+      const nickname = interaction.options.getString('nickname');
+
+      try {
+        const guild = interaction.guild;
+        const botMember = guild.members.cache.get(interaction.client.user.id);
+        await botMember.setNickname(nickname);
+
+        settings.nickname = nickname;
+        await saveSettings(settings);
+
+        const embed = new Discord.EmbedBuilder()
+          .setDescription(`Bot nickname set to **${nickname}**`)
+          .setColor(supportbot.Embed.Colours.General);
+
+        return interaction.reply({ embeds: [embed], flags: Discord.MessageFlags.Ephemeral  });
+      } catch (error) {
+        return interaction.reply({ content: `Failed to set nickname: ${error.message}`, flags: Discord.MessageFlags.Ephemeral  });
+      }
+    } else {
+      return interaction.reply({ content: 'Invalid command usage.', flags: Discord.MessageFlags.Ephemeral  });
+    }
+  },
+});

Commands/addUser.js

@@ -1,193 +0,0 @@
-const fs = require("fs");
-const {
-  EmbedBuilder,
-  ApplicationCommandOptionType,
-  ApplicationCommandType,
-  ActionRowBuilder,
-  ButtonBuilder,
-  ButtonStyle,
-} = require("discord.js");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-module.exports = new Command({
-  name: cmdconfig.AddUser.Command,
-  description: cmdconfig.AddUser.Description,
-  type: ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "user",
-      description: "The user to add",
-      type: ApplicationCommandOptionType.User,
-      required: true,
-    },
-  ],
-  permissions: cmdconfig.AddUser.Permission,
-
-  async run(interaction) {
-    const userToAdd = interaction.options.getUser("user");
-    const ticketChannel = interaction.channel;
-    const ticketDataPath = "./Data/TicketData.json";
-
-    // Check if the channel is a ticket thread
-    if (!ticketChannel.isThread()) {
-      const onlyInTicket = new EmbedBuilder()
-        .setTitle(msgconfig.AddUser.NotInTicket_Title)
-        .setDescription(msgconfig.AddUser.NotInTicket_Description)
-        .setColor(supportbot.Embed.Colours.Error);
-
-      return interaction.reply({
-        embeds: [onlyInTicket],
-        ephemeral: true,
-      });
-    }
-
-    const ticketInviteEmbed = new EmbedBuilder()
-      .setTitle(msgconfig.AddUser.Invite_Title)
-      .setDescription(msgconfig.AddUser.Invite_Description.replace("%username%", userToAdd.username))
-      .setColor(supportbot.Embed.Colours.General);
-
-    await interaction.reply({
-      embeds: [ticketInviteEmbed],
-      ephemeral: true,
-    });
-
-    try {
-      const dmEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.AddUser.DM_Title)
-        .setDescription(msgconfig.AddUser.DM_Description.replace("%channelname%", ticketChannel.name))
-        .setColor(supportbot.Embed.Colours.General);
-
-      const acceptButton = new ButtonBuilder()
-        .setCustomId("accept_invite")
-        .setLabel(msgconfig.AddUser.Accept_Label)
-        .setEmoji("✅")
-        .setStyle(ButtonStyle.Primary);
-
-      const rejectButton = new ButtonBuilder()
-        .setCustomId("reject_invite")
-        .setLabel(msgconfig.AddUser.Reject_Label)
-        .setEmoji("❌")
-        .setStyle(ButtonStyle.Secondary);
-
-      const row = new ActionRowBuilder().addComponents(acceptButton, rejectButton);
-
-      const dmMessage = await userToAdd.send({
-        embeds: [dmEmbed],
-        components: [row],
-      });
-
-      const filter = (i) => i.user.id === userToAdd.id;
-      const collector = dmMessage.createMessageComponentCollector({
-        filter,
-        time: 60000,
-      });
-
-      collector.on("collect", async (i) => {
-        if (i.customId === "accept_invite") {
-          try {
-            await ticketChannel.members.add(userToAdd.id);
-
-            const ticketData = JSON.parse(fs.readFileSync(ticketDataPath, "utf8"));
-            const ticketIndex = ticketData.tickets.findIndex((t) => t.id === ticketChannel.id);
-            if (ticketIndex !== -1) {
-              ticketData.tickets[ticketIndex].subUsers.push(userToAdd.id);
-              fs.writeFileSync(ticketDataPath, JSON.stringify(ticketData, null, 4));
-            }
-
-            const acceptedEmbed = new EmbedBuilder()
-              .setTitle(msgconfig.AddUser.Accepted_Title)
-              .setDescription(msgconfig.AddUser.Accepted_Message)
-              .setColor(supportbot.Embed.Colours.Success);
-
-            await i.update({
-              embeds: [acceptedEmbed],
-              components: [],
-            });
-
-            const addedToTicketEmbed = new EmbedBuilder()
-              .setTitle(msgconfig.AddUser.AddedToTicket_Title)
-              .setDescription(msgconfig.AddUser.AddedToTicket_Description.replace(
-                "%channel_link%",
-                `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`
-              ))
-              .setColor(supportbot.Embed.Colours.General);
-
-            const ticketLinkButton = new ButtonBuilder()
-              .setLabel(msgconfig.AddUser.ViewTicket_Label)
-              .setURL(`https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id}`)
-              .setStyle(ButtonStyle.Link);
-
-            await userToAdd.send({
-              embeds: [addedToTicketEmbed],
-              components: [new ActionRowBuilder().addComponents(ticketLinkButton)],
-            });
-
-          } catch (err) {
-            console.error("Error adding user to the ticket:", err);
-
-            const errorEmbed = new EmbedBuilder()
-              .setTitle(msgconfig.AddUser.Error_Title)
-              .setDescription(msgconfig.AddUser.Error_Adding)
-              .setColor(supportbot.Embed.Colours.Error);
-
-            await i.update({
-              embeds: [errorEmbed],
-              components: [],
-            });
-          }
-        } else {
-          const declinedEmbed = new EmbedBuilder()
-            .setTitle(msgconfig.AddUser.Declined_Title)
-            .setDescription(msgconfig.AddUser.Declined_Message)
-            .setColor(supportbot.Embed.Colours.Error);
-
-          await i.update({
-            embeds: [declinedEmbed],
-            components: [],
-          });
-        }
-      });
-
-      collector.on("end", (collected) => {
-        if (collected.size === 0) {
-          userToAdd.send({
-            embeds: [
-              new EmbedBuilder()
-                .setTitle(msgconfig.AddUser.NoResponse_Title)
-                .setDescription(msgconfig.AddUser.NoResponse_Message)
-                .setColor(supportbot.Embed.Colours.Warning),
-            ],
-          });
-        }
-      });
-    } catch (error) {
-      if (error.code === 50007) {
-        const errorEmbed = new EmbedBuilder()
-          .setTitle(msgconfig.AddUser.DM_Error_Title)
-          .setDescription(msgconfig.AddUser.DM_Error_Description.replace("%username%", userToAdd.username))
-          .setColor(supportbot.Embed.Colours.Error);
-
-        await ticketChannel.send({
-          embeds: [errorEmbed],
-        });
-      } else {
-        console.error("Error sending DM:", error);
-
-        const unexpectedErrorEmbed = new EmbedBuilder()
-          .setTitle(msgconfig.AddUser.Unexpected_Error_Title)
-          .setDescription(msgconfig.AddUser.Unexpected_Error_Description.replace("%error%", error.message))
-          .setColor(supportbot.Embed.Colours.Error);
-
-        await ticketChannel.send({
-          embeds: [unexpectedErrorEmbed],
-        });
-      }
-    }
-  },
-});

Commands/close.js

@@ -1,336 +0,0 @@
-const fs = require("fs");
-const Discord = require("discord.js");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(
-  fs.readFileSync("./Configs/supportbot.yml", "utf8")
-);
-const cmdconfig = yaml.load(
-  fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-const msgconfig = yaml.load(
-  fs.readFileSync("./Configs/messages.yml", "utf8")
-);
-
-const Command = require("../Structures/Command.js");
-
-module.exports = new Command({
-  name: cmdconfig.CloseTicket.Command,
-  description: cmdconfig.CloseTicket.Description,
-  type: Discord.ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "reason",
-      description: "Ticket Close Reason",
-      type: Discord.ApplicationCommandOptionType.String,
-    },
-  ],
-  permissions: cmdconfig.CloseTicket.Permission,
-
-  async run(interaction) {
-    const { getRole, getChannel } = interaction.client;
-
-    if (supportbot.Ticket.Close.StaffOnly) {
-      let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-      let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-
-      if (!SupportStaff || !Admin)
-        return interaction.reply(
-          "Some roles seem to be missing!\nPlease check for errors when starting the bot."
-        );
-
-      const NoPerms = new Discord.EmbedBuilder()
-        .setTitle("Invalid Permissions!")
-        .setDescription(
-          `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
-        )
-        .setColor(supportbot.Embed.Colours.Warn);
-
-      if (
-        !interaction.member.roles.cache.has(SupportStaff.id) &&
-        !interaction.member.roles.cache.has(Admin.id)
-      )
-        return interaction.reply({ embeds: [NoPerms] });
-    }
-
-    if (interaction.channel.type !== Discord.ChannelType.PrivateThread) {
-      const NotTicketChannel = new Discord.EmbedBuilder()
-        .setTitle("Invalid Channel!")
-        .setDescription("This command can only be used in a ticket thread.")
-        .setColor(supportbot.Embed.Colours.Warn);
-
-      return interaction.reply({ embeds: [NotTicketChannel], ephemeral: true });
-    }
-
-    await interaction.deferReply();
-
-    let tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-    let TicketData = tickets.tickets.findIndex((t) => t.id === interaction.channel.id);
-    let ticket = tickets.tickets[TicketData];
-
-    if (TicketData === -1) {
-      const Exists = new Discord.EmbedBuilder()
-        .setTitle("No Ticket Found!")
-        .setDescription(msgconfig.Error.NoValidTicket)
-        .setColor(supportbot.Embed.Colours.Warn);
-      return interaction.followUp({ embeds: [Exists] });
-    }
-
-    let reason = interaction.options?.getString("reason") || "No Reason Provided.";
-
-    const CloseButton = new Discord.ButtonBuilder()
-      .setCustomId("confirmCloseTicket")
-      .setLabel(supportbot.Ticket.Close.Confirmation_Button)
-      .setEmoji(supportbot.Ticket.Close.Confirmation_Emoji)
-      .setStyle(supportbot.Ticket.Close.Confirmation_Style);
-
-    const row = new Discord.ActionRowBuilder().addComponents(CloseButton);
-
-    const CloseTicketRequest = new Discord.EmbedBuilder()
-      .setTitle(`**${supportbot.Ticket.Close.Title}**`)
-      .setDescription(
-        `${msgconfig.Ticket.ConfirmClose}`
-      )
-      .setColor(supportbot.Embed.Colours.General);
-
-    await interaction.followUp({
-      embeds: [CloseTicketRequest],
-      components: [row],
-    });
-
-    const filter = (btnInteraction) => btnInteraction.customId === "confirmCloseTicket" && btnInteraction.user.id === interaction.user.id;
-
-    interaction.channel.awaitMessageComponent({ filter, time: 20000 })
-      .then(async (btnInteraction) => {
-        await handleCloseTicket(interaction, reason, ticket, TicketData);
-        await btnInteraction.reply({ content: "Ticket successfully closed.", ephemeral: true });
-      })
-      .catch((err) => {
-        interaction.followUp(`${msgconfig.Ticket.CloseTimeout}`);
-        console.error(err);
-      });
-  },
-});
-
-async function handleCloseTicket(interaction, reason, ticket, TicketData) {
-  const { getChannel } = interaction.client;
-
-  let tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-  let tUser = interaction.client.users.cache.get(ticket.user);
-  let transcriptChannel = await getChannel(supportbot.Ticket.Log.TranscriptLog, interaction.guild);
-  let logChannel = await getChannel(supportbot.Ticket.Log.TicketLog, interaction.guild);
-
-  if (!transcriptChannel || !logChannel)
-    return interaction.followUp("Some Channels seem to be missing!");
-
-  try {
-    tickets.tickets[TicketData].open = false;
-    fs.writeFileSync(
-      "./Data/TicketData.json",
-      JSON.stringify(tickets, null, 4),
-      (err) => {
-        if (err) console.error(err);
-      }
-    );
-
-    const transcriptEmbed = new Discord.EmbedBuilder()
-      .setTitle(supportbot.Ticket.Log.TranscriptTitle)
-      .setColor(supportbot.Embed.Colours.General)
-      .setFooter({
-        text: supportbot.Embed.Footer,
-        iconURL: interaction.user.displayAvatarURL(),
-      })
-      .addFields(
-        { name: "Ticket", value: `${interaction.channel.name} (${interaction.channel.id})` },
-        { name: "User", value: `${tUser?.username || "N/A"}#${tUser?.discriminator || "N/A"} (${tUser?.id || ticket.user})` },
-        { name: "Closed By", value: interaction.user.tag },
-        { name: "Reason", value: reason }
-      );
-
-    const logEmbed = new Discord.EmbedBuilder()
-      .setTitle(supportbot.Ticket.Log.TicketLog_Title)
-      .setColor(supportbot.Embed.Colours.General)
-      .setFooter({
-        text: supportbot.Embed.Footer,
-        iconURL: interaction.user.displayAvatarURL(),
-      })
-      .addFields(
-        { name: "Ticket", value: `${interaction.channel.name} (${interaction.channel.id})` },
-        { name: "User", value: `${tUser?.username || "N/A"}#${tUser?.discriminator || "N/A"} (${tUser?.id || ticket.user})` },
-        { name: "Closed By", value: interaction.user.tag },
-        { name: "Reason", value: reason }
-      );
-
-    let msgs = await interaction.channel.messages.fetch({ limit: 100 });
-    let html = `
-      <html>
-        <head>
-          <link href="https://cdnjs.cloudflare.com/ajax/libs/tailwindcss/2.2.19/tailwind.min.css" rel="stylesheet">
-          <style>
-            body {
-              background-color: #1a1a1a;
-              font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
-              color: white;
-              margin: 0;
-              padding: 0;
-              height: 100%;
-              display: flex;
-              flex-direction: column;
-            }
-            .container {
-              backdrop-filter: blur(10px);
-              background-color: rgba(0, 128, 0, 0.3);
-              border-radius: 15px;
-              padding: 20px;
-              margin: 20px;
-              box-shadow: 0 4px 8px rgba(0, 0, 0, 0.2);
-              flex-grow: 1;
-              display: flex;
-              flex-direction: column;
-              max-width: 1000px;
-              width: 100%;
-              margin: auto;
-            }
-            .message {
-              display: flex;
-              align-items: center;
-              margin-bottom: 10px;
-              padding: 10px;
-              background-color: rgba(255, 255, 255, 0.1);
-              border-radius: 10px;
-            }
-            .avatar {
-              width: 40px;
-              height: 40px;
-              border-radius: 50%;
-              margin-right: 10px;
-            }
-            .content {
-              flex: 1;
-            }
-            .username {
-              font-weight: bold;
-            }
-            .timestamp {
-              font-size: 0.8em;
-              color: #bbb;
-            }
-            .download-button {
-              background-color: #4CAF50;
-              color: white;
-              padding: 10px 20px;
-              text-align: center;
-              text-decoration: none;
-              display: inline-block;
-              font-size: 16px;
-              margin-top: 20px;
-              border-radius: 5px;
-            }
-          </style>
-        </head>
-        <body>
-          <div class="container">
-            <h1 class="text-2xl font-bold mb-4">Ticket Transcript</h1>
-            <p><strong>Server Name:</strong> ${interaction.guild.name}</p>
-            <p><strong>Ticket:</strong> ${interaction.channel.name}</p>
-            <p><strong>Messages:</strong> ${msgs.size} Messages</p>
-            <div class="mt-4">
-    `;
-
-    msgs = msgs.sort((a, b) => a.createdTimestamp - b.createdTimestamp);
-    msgs.forEach((msg) => {
-      if (msg.content) {
-        html += `
-          <div class="message">
-            <img class="avatar" src="${msg.author.displayAvatarURL()}" alt="Avatar">
-            <div class="content">
-              <p class="username">${msg.author.tag}</p>
-              <p class="timestamp">${msg.createdAt.toLocaleString()}</p>
-              <p>${convertMarkdownToHTML(msg.content)}</p>
-            </div>
-          </div>
-        `;
-      }
-    });
-
-    const fileName = `${interaction.channel.name}.html`;
-
-    html += `
-            </div>
-            <a href="${fileName}" download class="download-button">Download Transcript</a>
-          </div>
-        </body>
-      </html>
-    `;
-
-    if (!supportbot.Ticket.Log.DisableTicketLogChannel) {
-      await logChannel.send({ embeds: [logEmbed] }).catch((err) => {
-        console.error(err);
-      });
-    }
-
-    let file = new Discord.AttachmentBuilder(
-      Buffer.from(html),
-      { name: fileName }
-    );
-
-    await transcriptChannel
-      .send({ embeds: [transcriptEmbed], files: [file] })
-      .catch((err) => {
-        console.error(err);
-      });
-
-    if (supportbot.Ticket.DMTranscripts) {
-      await tUser
-        ?.send({ embeds: [transcriptEmbed], files: [file] })
-        .catch((err) => {
-          console.error(err);
-        });
-
-      if (ticket.subUsers) {
-        ticket.subUsers.forEach(async (subUser) => {
-          await interaction.client.users.cache
-            .get(subUser)
-            ?.send({ embeds: [transcriptEmbed], files: [file] });
-        });
-      }
-    }
-
-    await interaction.channel.delete().catch((error) => {
-      console.error(error);
-      if (error.code !== Discord.Constants.APIErrors.UNKNOWN_CHANNEL) {
-        console.error("Failed to delete the interaction:", error);
-      }
-    });
-  } catch (error) {
-    console.error(error);
-  }
-}
-
-function convertMarkdownToHTML(text) {
-  // Convert **bold** to <strong>bold</strong>
-  text = text.replace(/\*\*(.*?)\*\*/g, '<strong>$1</strong>');
-
-  // Convert *italic* to <em>italic</em>
-  text = text.replace(/\*(.*?)\*/g, '<em>$1</em>');
-
-  // Convert __underline__ to <u>underline</u>
-  text = text.replace(/__(.*?)__/g, '<u>$1</u>');
-
-  // Convert ~~strikethrough~~ to <s>strikethrough</s>
-  text = text.replace(/~~(.*?)~~/g, '<s>$1</s>');
-
-  // Convert inline code `code` to <code>code</code>
-  text = text.replace(/`(.*?)`/g, '<code>$1</code>');
-
-  // Convert blockquotes > quote to <blockquote>quote</blockquote>
-  text = text.replace(/^> (.*?$)/gm, '<blockquote>$1</blockquote>');
-
-  // Convert multiline code blocks ```code``` to <pre><code>code</code></pre>
-  text = text.replace(/```(.*?)```/gs, '<pre><code>$1</code></pre>');
-
-  // Convert line breaks to <br>
-  text = text.replace(/\n/g, '<br>');
-
-  return text;
-}

Commands/embed.js

@@ -1,167 +0,0 @@
-// File path: ./commands/embed.js
-
-const fs = require("fs");
-const Discord = require("discord.js");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-module.exports = new Command({
-  name: cmdconfig.Embed.Command,
-  description: cmdconfig.Embed.Description,
-  type: Discord.ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "title",
-      description: "Embed Title",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: true,
-    },
-    {
-      name: "message",
-      description: "Embed Message",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: true,
-    },
-    {
-      name: "color",
-      description: "Embed HEX Color",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "fields",
-      description: "Embed Fields (title|content;title|content;...)",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "thumbnail",
-      description: "Embed Thumbnail URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "image",
-      description: "Embed Image URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "footer",
-      description: "Embed Footer Text",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "footericon",
-      description: "Embed Footer Icon URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "author",
-      description: "Embed Author Name",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "authoricon",
-      description: "Embed Author Icon URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "authorurl",
-      description: "Embed Author URL",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: false,
-    },
-    {
-      name: "timestamp",
-      description: "Include Timestamp",
-      type: Discord.ApplicationCommandOptionType.Boolean,
-      required: false,
-    },
-    {
-      name: "inline",
-      description: "Make Fields Inline",
-      type: Discord.ApplicationCommandOptionType.Boolean,
-      required: false,
-    }
-  ],
-  permissions: cmdconfig.Embed.Permission,
-
-  async run(interaction) {
-    const { getRole } = interaction.client;
-    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-
-    if (!SupportStaff || !Admin) {
-      return interaction.reply("Some roles seem to be missing!\nPlease check for errors when starting the bot.");
-    }
-
-    const NoPerms = new Discord.EmbedBuilder()
-      .setTitle("Invalid Permissions!")
-      .setDescription(`${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``)
-      .setColor(supportbot.Embed.Colours.Warn);
-
-    if (
-      interaction.member.roles.cache.has(SupportStaff.id) ||
-      interaction.member.roles.cache.has(Admin.id)
-    ) {
-      const EmbedTitle = interaction.options.getString("title").replace(/\\n/g, '\n');
-      const EmbedSubject = interaction.options.getString("message").replace(/\\n/g, '\n');
-      const GeneralColour = interaction.options.getString("color") || supportbot.Embed.Colours.Default;
-      const EmbedThumbnail = interaction.options.getString("thumbnail");
-      const EmbedImage = interaction.options.getString("image");
-      const EmbedFields = interaction.options.getString("fields");
-      const EmbedFooter = interaction.options.getString("footer")?.replace(/\\n/g, '\n');
-      const EmbedFooterIcon = interaction.options.getString("footericon");
-      const EmbedAuthor = interaction.options.getString("author")?.replace(/\\n/g, '\n');
-      const EmbedAuthorIcon = interaction.options.getString("authoricon");
-      const EmbedAuthorURL = interaction.options.getString("authorurl");
-      const EmbedTimestamp = interaction.options.getBoolean("timestamp");
-      const InlineFields = interaction.options.getBoolean("inline");
-
-      const EmbedMsg = new Discord.EmbedBuilder()
-        .setTitle(EmbedTitle)
-        .setDescription(EmbedSubject)
-        .setColor(GeneralColour)
-        .setThumbnail(EmbedThumbnail)
-        .setImage(EmbedImage);
-
-      if (EmbedFields) {
-        const fieldsArray = EmbedFields.split(';');
-        fieldsArray.forEach(field => {
-          const [title, value] = field.split('|');
-          if (title && value) {
-            EmbedMsg.addFields({ name: title.replace(/\\n/g, '\n'), value: value.replace(/\\n/g, '\n'), inline: InlineFields || false });
-          }
-        });
-      }
-
-      if (EmbedFooter) {
-        EmbedMsg.setFooter({ text: EmbedFooter, iconURL: EmbedFooterIcon });
-      }
-
-      if (EmbedAuthor) {
-        EmbedMsg.setAuthor({ name: EmbedAuthor, iconURL: EmbedAuthorIcon, url: EmbedAuthorURL });
-      }
-
-      if (EmbedTimestamp) {
-        EmbedMsg.setTimestamp();
-      }
-
-      interaction.reply({
-        embeds: [EmbedMsg],
-      });
-    } else {
-      return interaction.reply({ embeds: [NoPerms] });
-    }
-  },
-});

Commands/forceaddUser.js

@@ -1,119 +0,0 @@
-// File: Commands/ForceAddUser.js
-const fs = require("fs");
-const {
-  EmbedBuilder,
-  ApplicationCommandOptionType,
-  ApplicationCommandType,
-} = require("discord.js");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-module.exports = new Command({
-  name: cmdconfig.ForceAddUser.Command,
-  description: cmdconfig.ForceAddUser.Description,
-  type: ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "user",
-      description: "The user to add",
-      type: ApplicationCommandOptionType.User,
-      required: true,
-    },
-  ],
-  permissions: cmdconfig.ForceAddUser.Permission,
-
-  async run(interaction) {
-
-    const { getRole } = interaction.client;
-    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-    if (!SupportStaff || !Admin)
-    
-      return interaction.reply(
-        "Some roles seem to be missing!\nPlease check for errors when starting the bot."
-      );
-
-      const NoPerms = new EmbedBuilder()
-      .setTitle("Invalid Permissions!")
-      .setDescription(
-        `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
-      )
-      .setColor(supportbot.Embed.Colours.Warn);
-
-    if (
-        !interaction.member.roles.cache.has(SupportStaff.id) &&
-        !interaction.member.roles.cache.has(Admin.id)
-    )
-      return interaction.reply({ embeds: [NoPerms] });
-
-    const userToAdd = interaction.options.getUser("user");
-    const ticketChannel = interaction.channel;
-    const ticketDataPath = "./Data/TicketData.json";
-
-    if (!ticketChannel.isThread()) {
-      const onlyInTicket = new EmbedBuilder()
-        .setTitle(msgconfig.ForceAddUser.NotInTicket_Title)
-        .setDescription(msgconfig.ForceAddUser.NotInTicket_Description)
-        .setColor(supportbot.Embed.Colours.Error);
-
-      return interaction.reply({
-        embeds: [onlyInTicket],
-        ephemeral: true,
-      });
-    }
-
-    try {
-      await ticketChannel.members.add(userToAdd.id);
-
-      const ticketData = JSON.parse(fs.readFileSync(ticketDataPath, "utf8"));
-      const ticketIndex = ticketData.tickets.findIndex((t) => t.id === ticketChannel.id);
-      if (ticketIndex !== -1) {
-        ticketData.tickets[ticketIndex].subUsers.push(userToAdd.id);
-        fs.writeFileSync(ticketDataPath, JSON.stringify(ticketData, null, 4));
-      }
-
-      const addedEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.ForceAddUser.Added_Title)
-        .setDescription(msgconfig.ForceAddUser.Added_Description.replace(
-          "%username%",
-          userToAdd.username
-        ))
-        .setColor(supportbot.Embed.Colours.Success);
-
-      await interaction.reply({
-        embeds: [addedEmbed],
-        ephemeral: true,
-      });
-
-      const addedToTicketEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.ForceAddUser.AddedToTicket_Title)
-        .setDescription(msgconfig.ForceAddUser.AddedToTicket_Description.replace(
-          "%channel_link%",
-          `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`
-        ))
-        .setColor(supportbot.Embed.Colours.General);
-
-      await userToAdd.send({
-        embeds: [addedToTicketEmbed],
-      });
-
-    } catch (err) {
-      console.error("Error adding user to the ticket:", err);
-
-      const errorEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.ForceAddUser.Error_Title)
-        .setDescription(msgconfig.ForceAddUser.Error_Adding)
-        .setColor(supportbot.Embed.Colours.Error);
-
-      await interaction.reply({
-        embeds: [errorEmbed],
-        ephemeral: true,
-      });
-    }
-  },
-});

Commands/profile.js

@@ -1,323 +0,0 @@
-const { EmbedBuilder, ModalBuilder, TextInputBuilder, TextInputStyle, ApplicationCommandType, ActionRowBuilder, ButtonBuilder, ButtonStyle, ApplicationCommandOptionType } = require("discord.js");
-const fs = require("fs");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-const clockedInUsers = new Set();
-
-async function getRole(roleName, guild) {
-  return guild.roles.cache.find(role => role.name === roleName);
-}
-
-function updateClockedInStatus(profileEmbed, clockedIn) {
-  profileEmbed.data.fields = profileEmbed.data.fields.map(field => {
-    if (field.name === 'Clocked In Status') {
-      field.value = clockedIn ? '✅ Clocked In' : '❌ Clocked Out';
-    }
-    return field;
-  });
-  return profileEmbed;
-}
-
-module.exports = new Command({
-  name: cmdconfig.Profile.Command,
-  description: cmdconfig.Profile.Description,
-  type: ApplicationCommandType.ChatInput,
-  permissions: cmdconfig.Profile.Permission,
-  options: [
-    {
-      name: 'user',
-      description: 'The user to view the profile of',
-      type: ApplicationCommandOptionType.User,
-      required: false
-    }
-  ],
-
-  async run(interaction) {
-    await interaction.deferReply({ ephemeral: true });  // Acknowledge the interaction immediately
-
-    const userOption = interaction.options.getUser('user');
-    const viewingUser = userOption || interaction.user;
-    const viewingUserId = viewingUser.id;
-    const interactionUserId = interaction.user.id;
-
-    const user = interaction.guild.members.cache.get(viewingUserId);
-
-    const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-    const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-
-    if (!Staff || !Admin) {
-      return interaction.editReply({
-        content: "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
-        ephemeral: true,
-      });
-    }
-
-    const isStaff = user.roles.cache.has(Staff.id) || user.roles.cache.has(Admin.id);
-    const isOwnProfile = interactionUserId === viewingUserId;
-
-    const profilePath = `./Data/Profiles/${viewingUserId}.json`;
-    let profileData;
-
-    if (fs.existsSync(profilePath)) {
-      profileData = JSON.parse(fs.readFileSync(profilePath, "utf8"));
-    } else {
-      profileData = {
-        bio: "",
-        timezone: "",
-        clockedIn: false
-      };
-      fs.writeFileSync(profilePath, JSON.stringify(profileData, null, 2));
-    }
-
-    const { bio, timezone, clockedIn } = profileData;
-
-    let profileEmbed = new EmbedBuilder()
-      .setTitle(`${viewingUser.username}'s Profile`)
-      .setColor(supportbot.Embed.Colours.General)
-      .setThumbnail(viewingUser.displayAvatarURL())
-      .addFields(
-        { name: 'Bio', value: bio || 'No bio set.', inline: false },
-        { name: 'Timezone', value: timezone || 'No timezone set.', inline: true }
-      );
-
-    if (isStaff) {
-      profileEmbed.addFields({ name: 'Clocked In Status', value: clockedIn ? '✅ Clocked In' : '❌ Clocked Out', inline: true });
-    }
-
-    const buttonRow = new ActionRowBuilder();
-    if (isOwnProfile) {
-      buttonRow.addComponents(
-        new ButtonBuilder()
-          .setCustomId('editProfile')
-          .setLabel('Edit Profile')
-          .setStyle(ButtonStyle.Secondary)
-      );
-
-      if (isStaff) {
-        buttonRow.addComponents(
-          new ButtonBuilder()
-            .setCustomId('clockInOut')
-            .setLabel(clockedIn ? 'Clock Out' : 'Clock In')
-            .setStyle(ButtonStyle.Secondary)
-        );
-      }
-    }
-
-    if (isStaff && supportbot.Ticket.ClaimTickets.Enabled) {
-      buttonRow.addComponents(
-        new ButtonBuilder()
-          .setCustomId('viewTicketStats')
-          .setLabel('View Ticket Stats')
-          .setStyle(ButtonStyle.Secondary)
-      );
-    }
-
-    await interaction.editReply({ embeds: [profileEmbed], components: buttonRow.components.length > 0 ? [buttonRow] : [] });
-
-    const filter = i => (
-      ['editProfile', 'clockInOut', 'viewTicketStats', 'showOpenTickets', 'backToStats', 'backToProfile'].includes(i.customId) 
-      && i.user.id === interactionUserId
-    );
-
-    const collector = interaction.channel.createMessageComponentCollector({ filter, time: 60000 });
-
-    collector.on('collect', async i => {
-      if (i.customId === 'editProfile') {
-        const modal = new ModalBuilder()
-          .setCustomId('editProfileModal')
-          .setTitle('Edit Profile')
-          .addComponents(
-            new ActionRowBuilder().addComponents(
-              new TextInputBuilder()
-                .setCustomId('bio')
-                .setLabel('Bio')
-                .setStyle(TextInputStyle.Paragraph)
-                .setPlaceholder('Enter your bio')
-                .setValue(String(bio))
-                .setRequired(false)
-            ),
-            new ActionRowBuilder().addComponents(
-              new TextInputBuilder()
-                .setCustomId('timezone')
-                .setLabel('Timezone')
-                .setStyle(TextInputStyle.Short)
-                .setPlaceholder('Enter your timezone')
-                .setValue(String(timezone))
-                .setRequired(false)
-            )
-          );
-
-        await i.showModal(modal);
-      }
-
-      if (i.customId === 'clockInOut') {
-        profileData.clockedIn = !profileData.clockedIn;
-        fs.writeFileSync(profilePath, JSON.stringify(profileData, null, 2));
-        profileEmbed = updateClockedInStatus(profileEmbed, profileData.clockedIn);
-
-        if (profileData.clockedIn) {
-          clockedInUsers.add(viewingUserId);
-        } else {
-          clockedInUsers.delete(viewingUserId);
-        }
-
-        const updatedButtonRow = new ActionRowBuilder()
-          .addComponents(
-            new ButtonBuilder()
-              .setCustomId('editProfile')
-              .setLabel('Edit Profile')
-              .setStyle(ButtonStyle.Secondary)
-          );
-
-        if (isStaff) {
-          updatedButtonRow.addComponents(
-            new ButtonBuilder()
-              .setCustomId('clockInOut')
-              .setLabel(profileData.clockedIn ? 'Clock Out' : 'Clock In')
-              .setStyle(ButtonStyle.Secondary)
-          );
-
-          if (supportbot.Ticket.ClaimTickets.Enabled) {
-            updatedButtonRow.addComponents(
-              new ButtonBuilder()
-                .setCustomId('viewTicketStats')
-                .setLabel('View Ticket Stats')
-                .setStyle(ButtonStyle.Secondary)
-            );
-          }
-        }
-
-        await i.update({ embeds: [profileEmbed], components: [updatedButtonRow] });
-
-        let clockedinout = new EmbedBuilder()
-          .setTitle(profileData.clockedIn ? 'Clocked In!' : 'Clocked Out!') 
-          .setDescription(profileData.clockedIn ? 'You have successfully clocked in.' : 'You have successfully clocked out.')
-          .setColor(supportbot.Embed.Colours.General)
-
-        await interaction.followUp({ embeds: [clockedinout], ephemeral: true });
-      }
-
-      if (i.customId === 'viewTicketStats') {
-        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-        const ticketsClaimed = TicketData.tickets.filter(t => t.claimedBy === viewingUserId);
-        const ticketsOpen = ticketsClaimed.filter(t => t.open);
-        const totalTickets = ticketsClaimed.length;
-
-        let totalResponseTime = 0;
-        let responseCount = 0;
-
-        ticketsClaimed.forEach(ticket => {
-          if (ticket.claimedAt && ticket.createdAt) {
-            const responseTime = new Date(ticket.claimedAt) - new Date(ticket.createdAt);
-            totalResponseTime += responseTime;
-            responseCount++;
-          }
-        });
-
-        const averageResponseTime = responseCount ? totalResponseTime / responseCount : 0;
-        const averageResponseTimeMinutes = Math.round(averageResponseTime / 60000);
-
-        const statsEmbed = new EmbedBuilder()
-          .setTitle(msgconfig.TicketStats.Title)
-          .setDescription(`> Ticket stats for <@${viewingUserId}>`)
-          .setColor(supportbot.Embed.Colours.General)
-          .addFields(
-            { name: msgconfig.TicketStats.OpenTickets, value: `${ticketsOpen.length}`, inline: true },
-            { name: msgconfig.TicketStats.TotalTickets, value: `${totalTickets}`, inline: true },
-            { name: msgconfig.TicketStats.ResponseTime, value: `${averageResponseTimeMinutes} minutes`, inline: false }
-          );
-
-        const statsButtonRow = new ActionRowBuilder()
-          .addComponents(
-            new ButtonBuilder()
-              .setCustomId('showOpenTickets')
-              .setLabel('Show Open Tickets')
-              .setStyle(ButtonStyle.Secondary),
-            new ButtonBuilder()
-              .setCustomId('backToProfile')
-              .setLabel('Back to Profile')
-              .setStyle(ButtonStyle.Secondary)
-          );
-
-        await i.update({ embeds: [statsEmbed], components: [statsButtonRow] });
-      }
-
-      if (i.customId === 'showOpenTickets') {
-        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-        const ticketsOpen = TicketData.tickets.filter(t => t.claimedBy === viewingUserId && t.open);
-
-        const openTicketsEmbed = new EmbedBuilder()
-          .setTitle('Active Tickets')
-          .setDescription(ticketsOpen.map(t => `<#${t.id}>`).join('\n') || 'No active tickets.')
-          .setColor(supportbot.Embed.Colours.General);
-
-        const openTicketsButtonRow = new ActionRowBuilder()
-          .addComponents(
-            new ButtonBuilder()
-              .setCustomId('backToStats')
-              .setLabel('Back to Stats')
-              .setStyle(ButtonStyle.Secondary)
-          );
-
-        await i.update({ embeds: [openTicketsEmbed], components: [openTicketsButtonRow] });
-      }
-
-      if (i.customId === 'backToStats') {
-        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-        const ticketsClaimed = TicketData.tickets.filter(t => t.claimedBy === viewingUserId);
-        const ticketsOpen = ticketsClaimed.filter(t => t.open);
-        const totalTickets = ticketsClaimed.length;
-
-        let totalResponseTime = 0;
-        let responseCount = 0;
-
-        ticketsClaimed.forEach(ticket => {
-          if (ticket.claimedAt && ticket.createdAt) {
-            const responseTime = new Date(ticket.claimedAt) - new Date(ticket.createdAt);
-            totalResponseTime += responseTime;
-            responseCount++;
-          }
-        });
-
-        const averageResponseTime = responseCount ? totalResponseTime / responseCount : 0;
-        const averageResponseTimeMinutes = Math.round(averageResponseTime / 60000);
-
-        const statsEmbed = new EmbedBuilder()
-          .setTitle(msgconfig.TicketStats.Title)
-          .setDescription(`> Ticket stats for <@${viewingUserId}>`)
-          .setColor(supportbot.Embed.Colours.General)
-          .addFields(
-            { name: msgconfig.TicketStats.OpenTickets, value: `${ticketsOpen.length}`, inline: true },
-            { name: msgconfig.TicketStats.TotalTickets, value: `${totalTickets}`, inline: true },
-            { name: msgconfig.TicketStats.ResponseTime, value: `${averageResponseTimeMinutes} minutes`, inline: false }
-          );
-
-        const statsButtonRow = new ActionRowBuilder()
-          .addComponents(
-            new ButtonBuilder()
-              .setCustomId('showOpenTickets')
-              .setLabel('Show Open Tickets')
-              .setStyle(ButtonStyle.Secondary),
-            new ButtonBuilder()
-              .setCustomId('backToProfile')
-              .setLabel('Back to Profile')
-              .setStyle(ButtonStyle.Secondary)
-          );
-
-        await i.update({ embeds: [statsEmbed], components: [statsButtonRow] });
-      }
-
-      if (i.customId === 'backToProfile') {
-        await i.update({ embeds: [profileEmbed], components: buttonRow.components.length > 0 ? [buttonRow] : [] });
-      }
-    });
-  }
-});
-
-module.exports.clockedInUsers = clockedInUsers;

Commands/removeUser.js

@@ -1,125 +0,0 @@
-// File path: Commands/RemoveUser.js
-
-const fs = require("fs");
-const {
-  EmbedBuilder,
-  ApplicationCommandOptionType,
-  ApplicationCommandType,
-  ActionRowBuilder,
-  ButtonBuilder,
-  ButtonStyle,
-} = require("discord.js");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-module.exports = new Command({
-  name: cmdconfig.RemoveUser.Command,
-  description: cmdconfig.RemoveUser.Description,
-  type: ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "user",
-      description: "The user to remove",
-      type: ApplicationCommandOptionType.User,
-      required: true,
-    },
-  ],
-  permissions: cmdconfig.RemoveUser.Permission,
-
-  async run(interaction) {
-
-    const { getRole } = interaction.client;
-    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-    if (!SupportStaff || !Admin)
-    
-      return interaction.reply(
-        "Some roles seem to be missing!\nPlease check for errors when starting the bot."
-      );
-
-      const NoPerms = new EmbedBuilder()
-      .setTitle("Invalid Permissions!")
-      .setDescription(
-        `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
-      )
-      .setColor(supportbot.Embed.Colours.Warn);
-
-    if (
-        !interaction.member.roles.cache.has(SupportStaff.id) &&
-        !interaction.member.roles.cache.has(Admin.id)
-    )
-      return interaction.reply({ embeds: [NoPerms] });
-
-    const userToRemove = interaction.options.getUser("user");
-    const ticketChannel = interaction.channel;
-    const ticketDataPath = "./Data/TicketData.json";
-
-    // Check if the channel is a ticket thread
-    if (!ticketChannel.isThread()) {
-      const onlyInTicket = new EmbedBuilder()
-        .setTitle(msgconfig.RemoveUser.NotInTicket_Title)
-        .setDescription(msgconfig.RemoveUser.NotInTicket_Description)
-        .setColor(supportbot.Embed.Colours.Error);
-
-      return interaction.reply({
-        embeds: [onlyInTicket],
-        ephemeral: true,
-      });
-    }
-
-    try {
-      await ticketChannel.members.remove(userToRemove.id);
-
-      const ticketData = JSON.parse(fs.readFileSync(ticketDataPath, "utf8"));
-      const ticketIndex = ticketData.tickets.findIndex((t) => t.id === ticketChannel.id);
-      if (ticketIndex !== -1) {
-        const subUsers = ticketData.tickets[ticketIndex].subUsers;
-        const userIndex = subUsers.indexOf(userToRemove.id);
-        if (userIndex !== -1) {
-          subUsers.splice(userIndex, 1);
-          fs.writeFileSync(ticketDataPath, JSON.stringify(ticketData, null, 4));
-        }
-      }
-
-      const removedEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.RemoveUser.Removed_Title)
-        .setDescription(msgconfig.RemoveUser.Removed_Message)
-        .setColor(supportbot.Embed.Colours.Success);
-
-      await interaction.reply({
-        embeds: [removedEmbed],
-        ephemeral: true,
-      });
-
-      const removedFromTicketEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.RemoveUser.RemovedFromTicket_Title)
-        .setDescription(msgconfig.RemoveUser.RemovedFromTicket_Description.replace(
-          "%channel_link%",
-          `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`
-        ))
-        .setColor(supportbot.Embed.Colours.General);
-
-      await userToRemove.send({
-        embeds: [removedFromTicketEmbed],
-      });
-
-    } catch (err) {
-      console.error("Error removing user from the ticket:", err);
-
-      const errorEmbed = new EmbedBuilder()
-        .setTitle(msgconfig.RemoveUser.Error_Title)
-        .setDescription(msgconfig.RemoveUser.Error_Removing)
-        .setColor(supportbot.Embed.Colours.Error);
-
-      await interaction.reply({
-        embeds: [errorEmbed],
-        ephemeral: true,
-      });
-    }
-  },
-});

Commands/suggest.js

@@ -1,115 +0,0 @@
-const fs = require("fs");
-const Discord = require("discord.js");
-const yaml = require("js-yaml");
-
-// Load configurations
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-// Ensure suggestions file exists and is correctly loaded
-let suggestions;
-try {
-  suggestions = require("../Data/SuggestionData.json");
-} catch (error) {
-  suggestions = {};
-}
-
-module.exports = new Command({
-  name: cmdconfig.Suggestion.Command,
-  description: cmdconfig.Suggestion.Description,
-  type: Discord.ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "suggestion",
-      description: "Create a Suggestion",
-      type: Discord.ApplicationCommandOptionType.String,
-      required: true,
-    },
-  ],
-  permissions: cmdconfig.Suggestion.Permission,
-
-  async run(interaction) {
-    const { getChannel } = interaction.client;
-
-    const suggestChannel = await getChannel(
-      supportbot.Suggestions.Channel,
-      interaction.guild
-    );
-
-    const NoChannel = new Discord.EmbedBuilder()
-      .setTitle("Missing Channel!")
-      .setDescription(msgconfig.Error.InvalidChannel)
-      .setColor(supportbot.Embed.Colours.Error);
-
-    if (!suggestChannel) return interaction.reply({ embeds: [NoChannel] });
-
-    let suggestion = interaction.options.getString("suggestion");
-
-    const SuggestEmbed = new Discord.EmbedBuilder()
-      .addFields(
-        { name: "Suggestion", value: suggestion, inline: true },
-        { name: "From", value: `<@${interaction.user.id}>` },
-        { name: `${supportbot.Suggestions.UpvoteEmoji} ${supportbot.Suggestions.UpvoteTitle}`, value: "0", inline: true },
-        { name: `${supportbot.Suggestions.DownvoteEmoji} ${supportbot.Suggestions.DownvoteTitle}`, value: "0", inline: true }
-      )
-      .setThumbnail(interaction.user.displayAvatarURL())
-      .setFooter({
-        text: supportbot.Embed.Footer,
-        iconURL: interaction.user.displayAvatarURL(),
-      })
-      .setColor(supportbot.Embed.Colours.General);
-
-    const UpvoteButton = new Discord.ButtonBuilder()
-      .setCustomId("upvote")
-      .setEmoji(supportbot.Suggestions.UpvoteEmoji)
-      .setStyle(supportbot.Suggestions.Buttons.Upvote);
-
-    const DownvoteButton = new Discord.ButtonBuilder()
-      .setCustomId("downvote")
-      .setEmoji(supportbot.Suggestions.DownvoteEmoji)
-      .setStyle(supportbot.Suggestions.Buttons.Downvote);
-
-    const RemoveVoteButton = new Discord.ButtonBuilder()
-      .setCustomId("removevote")
-      .setLabel(supportbot.Suggestions.Buttons.RemoveVote_Title)
-      .setStyle(supportbot.Suggestions.Buttons.RemoveVote); // Red button
-
-    const row = new Discord.ActionRowBuilder().addComponents(UpvoteButton, DownvoteButton, RemoveVoteButton);
-
-    const suggestionMsg = await suggestChannel.send({ embeds: [SuggestEmbed], components: [row] });
-
-    suggestions[suggestionMsg.id] = {
-      suggestion: suggestion,
-      author: interaction.user.id,
-      upvotes: [],
-      downvotes: []
-    };
-
-    fs.writeFileSync("./Data/SuggestionData.json", JSON.stringify(suggestions, null, 2));
-
-    if (supportbot.Suggestions.Threads.Enabled) {
-      await suggestionMsg.startThread({
-        name: supportbot.Suggestions.Threads.Title,
-        autoArchiveDuration: 60,
-        type: Discord.ChannelType.PublicThread,
-        reason: supportbot.Suggestions.Threads.Reason,
-      });
-    }
-
-    const Submitted = new Discord.EmbedBuilder()
-      .setTitle(`${msgconfig.Suggestions.Sent_Title}`)
-      .setDescription(`${msgconfig.Suggestions.Sent}`)
-      .addFields(
-        { name: "Sent to:", value: `<#${suggestChannel.id}>` },
-      )
-      .setColor(supportbot.Embed.Colours.Success);
-
-    await interaction.reply({ 
-      ephemeral: true, 
-      embeds: [Submitted] 
-    });
-  },
-});

Commands/ticket.js

@@ -1,461 +0,0 @@
-const fs = require("fs");
-const {
-  EmbedBuilder,
-  ApplicationCommandOptionType,
-  ApplicationCommandType,
-  ChannelType,
-  ActionRowBuilder,
-  ButtonBuilder,
-  StringSelectMenuBuilder,
-  StringSelectMenuOptionBuilder,
-  ButtonStyle,
-} = require("discord.js");
-const yaml = require("js-yaml");
-
-const panelconfig = yaml.load(fs.readFileSync("./Configs/ticket-panel.yml", "utf8"));
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-const TicketNumberID = require("../Structures/TicketID.js");
-
-async function getClockedInUsers(guild) {
-  const clockedInUsers = new Set();
-
-  const profilesDir = './Data/Profiles';
-  const profileFiles = fs.readdirSync(profilesDir);
-
-  for (const file of profileFiles) {
-    const profileData = JSON.parse(fs.readFileSync(`${profilesDir}/${file}`, "utf8"));
-    if (profileData.clockedIn) {
-      const userId = file.replace('.json', '');
-      const member = await guild.members.fetch(userId);
-      if (member) clockedInUsers.add(member.id);
-    }
-  }
-  return clockedInUsers;
-}
-
-async function assignTicketToUser(ticketChannel, Staff, Admin, interaction, attempts = 0) {
-  console.log(`Assigning ticket attempt ${attempts}`);
-
-  try {
-    const clockedInUsers = await getClockedInUsers(interaction.guild);
-    console.log(`Clocked in users: ${Array.from(clockedInUsers).join(', ')}`);
-
-    if (clockedInUsers.size === 0 || attempts >= 2) {
-      console.log("No clocked in users or max attempts reached");
-      const claimChannel = await interaction.guild.channels.cache.get(supportbot.Ticket.ClaimTickets.Channel);
-      if (claimChannel) {
-        const claimEmbed = new EmbedBuilder()
-          .setTitle(msgconfig.Ticket.ClaimTickets.ClaimTitle || 'Default Claim Title')
-          .setDescription(msgconfig.Ticket.ClaimTickets.ClaimMessage || 'Default Claim Message')
-          .setColor(supportbot.Embed.Colours.General);
-
-        const claimButton = new ButtonBuilder()
-          .setCustomId(`claimticket-${ticketChannel.id}`)
-          .setLabel(supportbot.Ticket.ClaimTickets.ButtonTitle || 'Claim Ticket')
-          .setStyle(ButtonStyle.Primary);
-
-        const row = new ActionRowBuilder().addComponents(claimButton);
-
-        const claimMessage = await claimChannel.send({
-          content: `<@&${Staff.id}> <@&${Admin.id}>`,
-          embeds: [claimEmbed],
-          components: [row],
-        });
-
-        const filter = i => i.customId === `claimticket-${ticketChannel.id}` && i.member.roles.cache.has(Staff.id);
-        const collector = claimMessage.createMessageComponentCollector({ filter, time: 120000 });
-
-        collector.on('collect', async i => {
-          console.log(`Ticket claimed by user ${i.user.id}`);
-          await ticketChannel.send({ content: `<@${i.user.id}> has claimed the ticket.` });
-        });
-
-        collector.on('end', async collected => {
-          if (collected.size === 0) {
-            console.log("No one claimed the ticket, notifying admins");
-            await claimMessage.delete();
-
-            await claimChannel.send({
-              content: `No one claimed the ticket. Tagging roles: <@&${Staff.id}> <@&${Admin.id}>`,
-              embeds: [new EmbedBuilder().setDescription(`Ticket is still unclaimed: <#${ticketChannel.id}>`).setColor(supportbot.Embed.Colours.Warn)],
-            });
-          }
-        });
-
-        return null;
-      } else {
-        console.error("Claim channel not found");
-        return null;
-      }
-    }
-
-    const clockedInArray = Array.from(clockedInUsers);
-    const assignedUserId = clockedInArray[Math.floor(Math.random() * clockedInArray.length)];
-    const assignedUser = await interaction.guild.members.fetch(assignedUserId);
-    console.log(`Assigned user: ${assignedUserId}`);
-
-    const claimEmbed = new EmbedBuilder()
-      .setTitle(msgconfig.Ticket.ClaimTickets.ClaimTitle || 'Default Claim Title')
-      .setDescription(msgconfig.Ticket.ClaimTickets.ClaimMessage.replace('%user%', interaction.user.id) || 'Default Claim Message')
-      .setColor(supportbot.Embed.Colours.General);
-
-    const claimButton = new ButtonBuilder()
-      .setCustomId(`claimticket-${ticketChannel.id}`)
-      .setLabel(supportbot.Ticket.ClaimTickets.ButtonTitle || 'Claim Ticket')
-      .setStyle(ButtonStyle.Primary);
-
-    const row = new ActionRowBuilder().addComponents(claimButton);
-
-    const claimChannel = await interaction.guild.channels.cache.get(supportbot.Ticket.ClaimTickets.Channel);
-    if (!claimChannel) {
-      console.error("Claim channel not found");
-      return null;
-    }
-
-    const claimMessage = await claimChannel.send({
-      content: `${assignedUser}`,
-      embeds: [claimEmbed],
-      components: [row],
-    });
-
-    const filter = i => i.customId === `claimticket-${ticketChannel.id}` && i.user.id === assignedUserId;
-    const collector = claimMessage.createMessageComponentCollector({ filter, time: 120000 });
-
-    collector.on('collect', async i => {
-      console.log(`Ticket claimed by user ${i.user.id}`);
-      await ticketChannel.send({ content: `<@${assignedUserId}>` });
-    });
-
-    collector.on('end', async collected => {
-      if (collected.size === 0) {
-        console.log("No one claimed the ticket, attempting reassignment");
-        await claimMessage.delete();
-
-        if (attempts >= 1) {
-          await claimChannel.send({
-            content: `No one claimed the ticket. Tagging roles: <@&${Staff.id}> <@&${Admin.id}>`,
-            embeds: [new EmbedBuilder().setDescription(`Ticket is still unclaimed: <#${ticketChannel.id}>`).setColor(supportbot.Embed.Colours.Warn)],
-          });
-
-          // Add a claim button for any staff member to click
-          const claimEmbed = new EmbedBuilder()
-            .setTitle(msgconfig.Ticket.ClaimTickets.ClaimTitle)
-            .setDescription(msgconfig.Ticket.ClaimTickets.ClaimMessage)
-            .setColor(supportbot.Embed.Colours.General);
-
-          const claimButton = new ButtonBuilder()
-            .setCustomId(`claimticket-${ticketChannel.id}`)
-            .setLabel(supportbot.Ticket.ClaimTickets.ButtonTitle)
-            .setEmoji(supportbot.Ticket.ClaimTickets.ButtonEmoji)
-            .setStyle(ButtonStyle.Primary);
-
-          const row = new ActionRowBuilder().addComponents(claimButton);
-
-          const claimMessage = await claimChannel.send({
-            content: `<@&${Staff.id}> <@&${Admin.id}>`,
-            embeds: [claimEmbed],
-            components: [row],
-          });
-
-          const filter = i => i.customId === `claimticket-${ticketChannel.id}` && i.member.roles.cache.has(Staff.id);
-          const collector = claimMessage.createMessageComponentCollector({ filter, time: 120000 });
-
-          collector.on('collect', async i => {
-            console.log(`Ticket ${ticketChannel.id} claimed by user ${i.user.id}`);
-            await ticketChannel.member.add(i.user.id);
-          });
-
-          collector.on('end', async collected => {
-            if (collected.size === 0) {
-              console.log(`No one claimed the ticket (${ticketChannel.id}), notifying all staff`);
-              await claimMessage.delete();
-
-              await claimChannel.send({
-                content: `No one claimed the ticket. Tagging roles: <@&${Staff.id}> <@&${Admin.id}>`,
-              });
-            }
-          });
-        } else {
-          const ReassigningEmbed = new EmbedBuilder()
-            .setTitle(msgconfig.Ticket.ClaimTickets.ReassigningTitle)
-            .setDescription(msgconfig.Ticket.ClaimTickets.ReassigningMessage.replace('%user%', assignedUserId))
-            .setColor(supportbot.Embed.Colours.General);
-
-          await claimChannel.send({ embeds: [ReassigningEmbed], components: [] });
-          await assignTicketToUser(ticketChannel, Staff, Admin, interaction, attempts + 1);
-        }
-      }
-    });
-
-    return assignedUserId;
-  } catch (error) {
-    console.error("Error in assignTicketToUser function:", error);
-    if (error instanceof CombinedError) {
-      console.error("CombinedError details:", error.errors);
-    }
-    return null;
-  }
-}
-
-module.exports = new Command({
-  name: cmdconfig.OpenTicket.Command,
-  description: cmdconfig.OpenTicket.Description,
-  type: ApplicationCommandType.ChatInput,
-  options: [
-    {
-      name: "reason",
-      description: "Ticket Reason",
-      type: ApplicationCommandOptionType.String,
-    },
-  ],
-  permissions: cmdconfig.OpenTicket.Permission,
-
-  async run(interaction) {
-    try {
-      let TicketReason = null;
-      if (supportbot.Ticket.TicketReason) {
-        TicketReason = interaction.reason || null; // Retrieve the reason from the interaction object
-      }
-
-      let TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
-      const { getRole, getChannel } = interaction.client;
-      let User = interaction.guild.members.cache.get(interaction.user.id);
-
-      if (
-        supportbot.Ticket.TicketsPerUser &&
-        TicketData.tickets.filter((t) => t.user === interaction.user.id && t.open).length >= supportbot.Ticket.TicketsPerUser
-      ) {
-        return interaction.reply({
-          embeds: [
-            {
-              title: "Too Many Tickets!",
-              description: `You can't have more than ${supportbot.Ticket.TicketsPerUser} open tickets!`,
-              color: supportbot.Embed.Colours.Warn,
-            },
-          ],
-          ephemeral: true,
-        });
-      }
-
-      if (User.roles.cache.has(supportbot.Roles.ModRoles.Blacklisted)) {
-        return interaction.reply({
-          content: msgconfig.Ticket.Blacklisted,
-          ephemeral: true,
-        });
-      }
-
-      if (User.roles.cache.has(supportbot.Roles.ModRoles.Muted)) {
-        return interaction.reply({
-          content: msgconfig.Ticket.Muted,
-          ephemeral: true,
-        });
-      }
-
-      let ticketNumberID = await TicketNumberID.pad();
-      const TicketSubject = TicketReason || msgconfig.Ticket.InvalidSubject;
-
-      const TicketExists = new EmbedBuilder()
-        .setTitle("Ticket Exists!")
-        .setDescription(msgconfig.Ticket.TicketExists);
-
-      if (
-        await interaction.guild.channels.cache.find(
-          (ticketChannel) => ticketChannel.name === `${supportbot.Ticket.Channel}${ticketNumberID}`
-        )
-      ) {
-        return await interaction.reply({
-          embeds: [TicketExists],
-          ephemeral: true,
-        });
-      }
-
-      const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-      const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-      if (!Staff || !Admin)
-        return interaction.reply({
-          content: "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
-          ephemeral: true,
-        });
-
-      const TicketCategory = interaction.guild.channels.cache.find(
-        (c) => c.name === supportbot.Ticket.TicketCategory || c.id === supportbot.Ticket.TicketCategory
-      );
-
-      const channel = await getChannel(supportbot.Ticket.TicketCategory, interaction.guild);
-      const ticketChannel = await channel.threads.create({
-        name: `${supportbot.Ticket.Channel}${ticketNumberID}`,
-        type: ChannelType.PrivateThread,
-        parent: TicketCategory,
-        autoArchiveDuration: 60,
-        reason: 'support ticket',
-      });
-
-      // Assign ticket to a user if claiming tickets is enabled
-      if (supportbot.Ticket.ClaimTickets.Enabled) {
-        const assignedUserId = await assignTicketToUser(ticketChannel, Staff, Admin, interaction);
-        if (!assignedUserId) {
-          const claimChannel = await interaction.guild.channels.cache.get(supportbot.Ticket.ClaimTickets.Channel);
-          await claimChannel.send(`<@&${Staff.id}> <@&${Admin.id}>`);
-        }
-      }
-
-      // Add user to the ticket channel
-      await ticketChannel.members.add(interaction.user.id);
-
-      // Save ticket data
-      TicketData.tickets.push({
-        id: ticketChannel.id,
-        name: ticketChannel.name,
-        user: interaction.user.id,
-        number: ticketNumberID,
-        reason: TicketSubject,
-        open: true,
-        subUsers: [],
-        createdAt: new Date().toISOString(),
-        claimedAt: null,
-      });
-
-      fs.writeFileSync(
-        "./Data/TicketData.json",
-        JSON.stringify(TicketData, null, 4),
-        (err) => {
-          if (err) console.error(err);
-        }
-      );
-
-      // Notify the user that the ticket was created
-      const CreatedTicket = new EmbedBuilder()
-        .setDescription(
-          msgconfig.Ticket.TicketCreatedAlert.replace(/%ticketauthor%/g, interaction.user.id)
-            .replace(/%ticketid%/g, ticketChannel.id)
-            .replace(/%ticketusername%/g, interaction.user.username)
-            .replace(/%ticketreason%/g, TicketSubject)
-        )
-        .setColor(supportbot.Embed.Colours.General);
-      await interaction.reply({ embeds: [CreatedTicket], ephemeral: true });
-
-      // Create the ticket message
-      const TicketMessage = new EmbedBuilder()
-        .setAuthor({
-          name: msgconfig.Ticket.TicketAuthorTitle.replace(/%ticketauthor%/g, interaction.user.id)
-            .replace(/%ticketid%/g, ticketChannel.id)
-            .replace(/%ticketusername%/g, interaction.user.username),
-          iconURL: interaction.user.displayAvatarURL(),
-        })
-        .setTitle(
-          msgconfig.Ticket.TicketTitle.replace(/%ticketauthor%/g, interaction.user.id)
-            .replace(/%ticketid%/g, ticketChannel.id)
-            .replace(/%ticketusername%/g, interaction.user.username)
-        )
-        .setDescription(
-          msgconfig.Ticket.TicketMessage.replace(/%ticketauthor%/g, interaction.user.id)
-            .replace(/%ticketid%/g, ticketChannel.id)
-            .replace(/%ticketusername%/g, interaction.user.username)
-            .replace(/%ticketreason%/g, TicketSubject)
-        )
-        .setColor(supportbot.Embed.Colours.General);
-
-      // Add reason field if ticket reason is enabled
-      if (supportbot.Ticket.TicketReason && TicketReason) {
-        TicketMessage.addFields(
-          { name: "Reason", value: TicketReason, inline: false }
-        );
-      }
-
-      // Create the control panel
-      const SelectMenus = new StringSelectMenuBuilder()
-        .setCustomId("ticketcontrolpanel")
-        .setPlaceholder("Ticket Control Panel")
-        .addOptions(
-          new StringSelectMenuOptionBuilder()
-            .setLabel("Close")
-            .setDescription("Close the ticket.")
-            .setEmoji(supportbot.SelectMenus.Tickets.CloseEmoji)
-            .setValue("ticketclose"),
-          new StringSelectMenuOptionBuilder()
-            .setLabel("Archive")
-            .setDescription("Acrhive the ticket.")
-            .setEmoji(supportbot.SelectMenus.Tickets.ArchiveEmoji)
-            .setValue("archiveticket"),
-          new StringSelectMenuOptionBuilder()
-            .setLabel("Lock Ticket")
-            .setDescription("Lock the ticket.")
-            .setEmoji(supportbot.SelectMenus.Tickets.LockEmoji)
-            .setValue("lockticket"),
-          new StringSelectMenuOptionBuilder()
-            .setLabel("Enable Invites")
-            .setDescription("Enable invites.")
-            .setEmoji(supportbot.SelectMenus.Tickets.EnableInvitesEmoji)
-            .setValue("enableinvites"),
-          new StringSelectMenuOptionBuilder()
-            .setLabel("Disable Invites")
-            .setDescription("Disable invites.")
-            .setEmoji(supportbot.SelectMenus.Tickets.DisableInvitesEmoji)
-            .setValue("disableinvites"),
-        );
-
-      const row2 = new ActionRowBuilder().addComponents(SelectMenus);
-
-      // Send the ticket message and control panel
-      await ticketChannel.send({
-        embeds: [TicketMessage],
-        components: [row2],
-      });
-
-      // Handle department selection if not specified
-      if (!department) {
-        try {
-          const buttons = supportbot.Departments.map((x, index) =>
-            new ButtonBuilder()
-              .setCustomId("Department" + index)
-              .setLabel(x.title)
-              .setStyle(x.color)
-              .setEmoji(x.emoji)
-          );
-
-          const row = new ActionRowBuilder().addComponents(buttons);
-
-          const message = await ticketChannel.send({
-            content: "Please select a department:",
-            components: [row],
-          });
-
-          const filter = (i) => i.user.id === interaction.user.id;
-          await message.awaitMessageComponent({
-            filter,
-            max: 1,
-            componentType: "BUTTON",
-            time: supportbot.Ticket.Timeout * 60000,
-          });
-
-        } catch (e) {
-          if (e.code === "COLLECTOR_ERROR") {
-            try {
-              const ticket = TicketData.tickets.findIndex((t) => t.id === ticketChannel.id);
-              TicketData.tickets[ticket].open = false;
-              fs.writeFileSync(
-                "./Data/TicketData.json",
-                JSON.stringify(TicketData, null, 4),
-                (err) => {
-                  if (err) console.error(err);
-                }
-              );
-              await interaction.user.send(
-                "Your ticket has timed out. Please open a new one and select a department."
-              );
-            } catch (error) {
-              console.error("An error occurred while handling collector:", error);
-            }
-            await ticketChannel.delete();
-          }
-        }
-      }
-    } catch (error) {
-      console.error("Error in run method:", error);
-    }
-  },
-});

Commands/ticketpanel.js

@@ -1,115 +0,0 @@
-// ticketpanel.js
-const fs = require("fs");
-const {
-  EmbedBuilder,
-  ApplicationCommandType,
-  ActionRowBuilder,
-  ButtonBuilder,
-} = require("discord.js");
-const yaml = require("js-yaml");
-
-const panelconfig = yaml.load(fs.readFileSync("./Configs/ticket-panel.yml", "utf8"));
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-
-const Command = require("../Structures/Command.js");
-
-module.exports = new Command({
-  name: cmdconfig.TicketPanel.Command,
-  description: cmdconfig.TicketPanel.Description,
-  type: ApplicationCommandType.ChatInput,
-  options: [],
-  permissions: cmdconfig.TicketPanel.Permission,
-
-  async run(interaction) {
-    if (!panelconfig.Panel) {
-      console.log(
-        "\u001b[31m",
-        `[TICKET PANEL]`,
-        "\u001b[33m",
-        "Ticket Panel is not setup, You can set this in", `\u001b[31m`, '/Configs/ticket-panel.yml', `\n  `,
-      );
-      return interaction.reply({
-        content: "Ticket Panel is not set up. Please configure it in `/Configs/ticket-panel.yml`.",
-        ephemeral: true,
-      });
-    }
-
-    const channelName = panelconfig.Channel;
-    const channel = interaction.guild.channels.cache.find(ch => ch.name === channelName);
-    if (!channel) {
-      console.log(`[TICKET PANEL] ${channelName} channel not found. Please check your config file.`);
-      return interaction.reply({
-        content: `${channelName} channel not found. Please check your config file.`,
-        ephemeral: true,
-      });
-    }
-
-    const panelid = JSON.parse(fs.readFileSync("./Data/ticket-panel-id.json", "utf8"));
-
-    try {
-      await channel.messages.fetch(panelid.TicketPanelID);
-      return interaction.reply({
-        content: "Ticket panel message already exists.",
-        ephemeral: true,
-      });
-    } catch (error) {
-      let embed = new EmbedBuilder()
-        .setTitle(panelconfig.PanelTitle)
-        .setColor(panelconfig.PanelColour)
-        .setFooter({
-          text: supportbot.Embed.Footer,
-          iconURL: interaction.user.displayAvatarURL(),
-        });
-
-      if (panelconfig.TicketPanel_Description) {
-        embed.setDescription(panelconfig.PanelMessage);
-      }
-
-      if (panelconfig.TicketPanel_Thumbnail) {
-        embed.setThumbnail(panelconfig.PanelThumbnail);
-      }
-
-      if (panelconfig.TicketPanel_Image) {
-        embed.setImage(panelconfig.PanelImage);
-      }
-
-      const createTicketButton = new ButtonBuilder()
-        .setCustomId("createticket")
-        .setLabel(panelconfig.Button.Text)
-        .setEmoji(panelconfig.Button.Emoji)
-        .setStyle(panelconfig.Button.Color);
-
-      let row = new ActionRowBuilder().addComponents(createTicketButton);
-
-      try {
-        const message = await channel.send({
-          embeds: [embed],
-          components: [row],
-        });
-
-        let data = {
-          id: panelid.id,
-          TicketPanelID: message.id,
-        };
-
-        fs.writeFileSync(
-          "./Data/ticket-panel-id.json",
-          JSON.stringify(data),
-          "utf8"
-        );
-
-        return interaction.reply({
-          content: "Ticket panel message has been sent!",
-          ephemeral: true,
-        });
-      } catch (e) {
-        console.log("Error sending message:", e);
-        return interaction.reply({
-          content: "An error occurred while sending the ticket panel message.",
-          ephemeral: true,
-        });
-      }
-    }
-  },
-});

Commands/translate.js

@@ -1,117 +0,0 @@
-// SupportBot | Emerald Services
-// Translate Command
-
-const fs = require("fs");
-
-const Discord = require("discord.js");
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(
-  fs.readFileSync("./Configs/supportbot.yml", "utf8")
-);
-
-const cmdconfig = yaml.load(
-  fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-
-const msgconfig = yaml.load(
-  fs.readFileSync("./Configs/messages.yml", "utf8")
-)
-
-const Command = require("../Structures/Command.js");
-const translate = require("@vitalets/google-translate-api");
-
-module.exports = new Command({
-  name: cmdconfig.Translate.Command,
-  description: cmdconfig.Translate.Description,
-  type: Discord.ApplicationCommandType.ChatInput,
-  options: [
-    {
-      type: Discord.ApplicationCommandOptionType.String,
-      name: "language",
-      description: "A 2 letter language code",
-      required: true,
-    },
-    {
-      type: Discord.ApplicationCommandOptionType.String,
-      name: "text",
-      description: "The text to translate",
-      required: true,
-    }, // The input text for the translation
-  ],
-  permissions: cmdconfig.Translate.Permission, // The permission the user/role at least requires
-
-  async run(interaction) {
-    let disableCommand = true;
-
-    const { getRole } = interaction.client;
-    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
-    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
-    if (!SupportStaff || !Admin)
-    
-      return interaction.reply(
-        "Some roles seem to be missing!\nPlease check for errors when starting the bot."
-      );
-
-      const NoPerms = new Discord.EmbedBuilder()
-      .setTitle("Invalid Permissions!")
-      .setDescription(
-        `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
-      )
-      .setColor(supportbot.Embed.Colours.Warn);
-
-    if (
-      !interaction.member.roles.cache.has(SupportStaff.id) &&
-      !interaction.member.roles.cache.has(Admin.id)
-    )
-      return interaction.reply({ embeds: [NoPerms] });
-
-    const { getChannel } = interaction.client;
-    let lang = interaction.options.getString("language"); // Grab choice of language code by user
-    let url = "https://www.science.co.il/language/Codes.php"; // URL to all available language codes
-    let text = await interaction.options.getString("text"); // Grab the text to translate by the user
-    let translatelog = await getChannel(
-      supportbot.Translate.Log,
-      interaction.guild
-    ); // Grab the set logging channel for translations
-
-
-    // Return message if user has provided an invalid language code
-    const result = await translate(text, { to: lang }).catch(async (err) => {
-      if (err && err.code == 400) {
-        await interaction.reply({
-          embeds: [
-            new Discord.EmbedBuilder()
-              .setColor(supportbot.Embed.Colours.Warn)
-              .setTitle("Valid Language Codes")
-              .setURL(url)
-              .setDescription(
-                "Click the title to see which 2 letter language codes are valid."
-              ),
-          ],
-          ephemeral: true,
-        });
-      }
-    });
-    if (!result) return;
-
-    // Embed containing language code, original text and translated text
-    let transembed = new Discord.EmbedBuilder()
-      .setAuthor({ name: interaction.user.tag, iconURL: interaction.user.displayAvatarURL({ dynamic: true }) })
-      .setColor(supportbot.Embed.Colours.Success)
-      .setDescription(`**Translation to ${lang}**`)
-      .addFields(
-        { name: "Original text", value: text },
-        { name: "Translated text", value: result.text },
-      )
-      .setFooter({ text: `Author: ${interaction.user.id}` })
-      .setTimestamp();
-
-    // Send embed [transembed] with translated message to channel
-    await interaction.reply({ embeds: [transembed] });
-
-    // Send embed [transembed] to logging channel
-    await translatelog.send({ embeds: [transembed] });
-  },
-  
-})

Configs/api.yml

@@ -0,0 +1,63 @@
+#      ___                            _    ___        _
+#    / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_
+#     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |
+#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
+#                |_|  |_|
+#
+#           SupportBot created by Emerald Services
+#           Installed with MIT License
+#
+#           Discord Support: https://discord.gg/emeraldsrv
+#           Official Website & Marketplace: https://emeraldsrv.com
+#
+#           Messages Configuration (api.yml)
+
+
+# -------------------------------
+#   API Server Configuration
+# -------------------------------
+
+API:
+  Enabled: true
+  Port: 3000
+
+  SecretKey: "SECRET_KEY"
+
+  # Set to 1 when the dashboard is behind nginx, Cloudflare, Pterodactyl proxy, etc.
+  # so http/https is detected from X-Forwarded-Proto.
+
+  TrustProxy: false
+
+  EmeraldAPIKey: "EMERALDSRV_API_KEY"
+  # This is required for the one-click addon installer. Get API key from https://emeraldsrv.dev/
+
+  OAuth:
+    Enabled: true
+    ClientId: "CLIENT_ID"
+    ClientSecret: "CLIENT_SECRET"
+    # Get Client ID and Client Secret from https://discord.com/developers/applications
+
+    # Canonical callback URL (host + path). Protocol (http/https) can follow the
+    # browser when UseRequestOrigin is true (default).
+
+    RedirectUri: "http://localhost:3000/api/auth/discord/callback"
+    
+    # Optional: register extra callback URLs in Discord and list them here.
+
+    # RedirectUris:
+    #   - "https://bot.example.com/api/auth/discord/callback"
+    # UseRequestOrigin: true
+    # CookieSecure: false
+
+    OwnerUserIds:
+      - "OWNER_USER_ID"
+      
+    AllowedUserIds: []
+
+# Dashboard Features
+
+  LiveChat:
+    Mode: "webhook"
+  # "webhook" - Webhook to send messages with staff member's avatar and Discord username
+  # "bot" - Send messages as Bot account with discord username prefix.
+  # "bot_noprefix" - Send messages as Bot account without discord username prefix.

Configs/commands.yml

@@ -7,11 +7,11 @@
 #           SupportBot created by Emerald Services
 #           Installed with MIT License
 #
-#           Discord Support: https://dsc.gg/emerald-dev
-#           Official Documentation: https://emeraldsrv.dev/wiki
-#           Third-Party Documentation: https://emeraldsrv.dev/third-party
+#           Discord Support: https://discord.gg/emeraldsrv
+#           Official Documentation: https://docs.emeraldsrv.com
+#           Addons Marketplace: https://community.emeraldsrv.com
 #
-#           Command Configuration
+#           Commands Configuration (commands.yml)
 
 Help:
   Command: "help"
@@ -48,18 +48,6 @@ AddUser:
   Description: "Add a user to a support ticket."
   Permission: ["SendMessages"]
   Enabled: true
-
-ForceAddUser:
-  Command: "forceadd"
-  Description: "Add a user to a support ticket by bypassing the invite system."
-  Permission: ["SendMessages"]
-  Enabled: true
-
-RemoveUser:
-  Command: "remove"
-  Description: "Remove a user from a support ticket."
-  Permission: ["SendMessages"]
-  Enabled: true
   
 CloseTicket:
   Command: "close"
@@ -67,12 +55,40 @@ CloseTicket:
   Permission: ["SendMessages"]
   Enabled: true
 
+TicketManage:
+  Command: "ticketmanage"
+  Description: "Manage an existing support ticket."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+  Close:
+    Command: "close"
+    Description: "Close a support ticket."
+
+  ForceAdd:
+    Command: "forceadd"
+    Description: "Add a user to a support ticket by bypassing the invite system."
+
+  ForceRemove:
+    Command: "forceremove"
+    Description: "Remove a user from a support ticket by bypassing the normal restrictions."
+
+  Rename:
+    Command: "rename"
+    Description: "Rename a support ticket by bypassing the normal restrictions."
+
 Suggestion:
   Command: "suggest"
   Description: "Create a suggestion."
   Permission: ["SendMessages"]
   Enabled: true
 
+SuggestionAdmin:
+  Command: "suggestadmin"
+  Description: "Update a suggestion’s status."
+  Permission: ['SendMessages']
+  # Disable "Suggestion" to disable this command.
+
 Embed:
   Command: "embed"
   Description: "Build a discord embed."
@@ -83,7 +99,7 @@ Translate:
   Command: "translate"
   Description: "Translate something to english"
   Permission: ["SendMessages"]
-  Enabled: false
+  Enabled: true
 
 UserInfo:
   Command: "userinfo"
@@ -97,6 +113,66 @@ Ping:
   Permission: ["SendMessages"]
   Enabled: true
 
+# ---------------------------------------
+#   Bot Moderator Commands
+# ---------------------------------------
+
+Mod:
+  Command: "mod"
+  Description: "Execute a moderation action."
+  Permission: ["BanMembers", "KickMembers"]
+  Enabled: true
+
+  TicketBlacklist:
+    Command: "ticket-blacklist"
+    Description: "Blacklist a user from creating Tickets."
+
+    Add: 
+      Command: "add"
+      Description: "Add a user to the blacklist."
+      
+    Remove:
+      Command: "remove"
+      Description: "Remove a user from the blacklist."
+
+    View:
+      Command: "view"
+      Description: "View all blacklisted users."
+
+# ---------------------------------------
+#   Bot Administrator Commands
+# ---------------------------------------
+
+Settings:
+  Command: "settings"
+  Description: "Update bot settings."
+  Permission: ["Administrator"]
+  Enabled: true
+
+AI:
+  Command: "ai"
+  Description: "Manage SupportBot AI settings and memory."
+  Permission: ["Administrator"]
+  Enabled: true
+
+  Train:
+    Command: "train"
+    Description: "Train the AI by adding knowledge to its database."
+
+  Knowledge:
+    Command: "knowledge"
+    Description: "Manage the AI knowledge base."
+    Clear:
+      Command: "clear"
+      Description: "Clear all trained knowledge from the AI."
+
+  Memory:
+    Command: "memory"
+    Description: "Manage the AI conversational memory."
+    Clear:
+      Command: "clear"
+      Description: "Clear recent conversation memory for this channel."
+
 # ---------------------------------------
 #   Command Description Configuration
 # ---------------------------------------
@@ -113,3 +189,8 @@ HelpCommandDesc: "Get a list of all the commands."
 EmbedCommandDesc: "Send a message as an embed."
 SuggestCommandDesc: "Suggest a feature for the server."
 UserInfoCommandDesc: "Get info about a user."
+TicketManageDesc: "Manage an existing support ticket."
+TicketManageCloseDesc: "Close a support ticket."
+TicketManageForceAddDesc: "Add a user to a support ticket by bypassing the invite system."
+TicketManageForceRemoveDesc: "Remove a user from a support ticket by bypassing the normal restrictions."
+TicketManageForceRenameDesc: "Rename a support ticket by bypassing the normal restrictions."

Configs/messages.yml

@@ -7,45 +7,99 @@
 #           SupportBot created by Emerald Services
 #           Installed with MIT License
 #
-#           Discord Support: https://dsc.gg/emerald-dev
-#           Official Documentation: https://emeraldsrv.com/wiki
-#           Third-Party Documentation: https://emeraldsrv.com/third-party
+#           Discord Support: https://discord.gg/emeraldsrv
+#           Official Website & Marketplace: https://emeraldsrv.com
 #
-#           Messages Configuration
+#           Messages Configuration (messages.yml)
+
+# ----------------------------
+# Info Command
+# ----------------------------
 
 Info:
   Title: "About Us"
   Description: "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand."
   Button: "Visit Site"
-  URL: "https://emeraldsrv.com"
-  Colour: "#f74343"
+  URL: "https://emeraldsrv.dev"
+  Colour: "#45b463"
+
+# ----------------------------
+# Welcome/Leave Messages
+# ----------------------------
 
 Welcome:
-  Embed:
-    Colour: "#f74343"
-    Title: "Welcome to ServerName"
-    Message: ":smile: %joined_user% has just landed!"
-    Thumbnail: "BOT"
+  Enabled: true
+  LayoutStyle: "classic" 
+  # Available Layout Styles
+  #  "modern" - For the new Discord v2 components
+  #  "classic" - Use the classic Discord look.
 
-    ImageEnabled: false
-    ImageURL: "https://animagelink.png/"
+  Embed:
+    Colour: "#45b463"
+    Title: "Welcome!"
+    Message: ":smile: %joined_user% has just landed!"
+    Icon:
+      Mode: "USER" # USER | BOT | CUSTOM
+      CustomURL: "https://example.com/custom.png"
+    Image:
+      Enabled: false
+      URL: "https://example.com/banner.png"
+    Buttons:
+      Enabled: true
+      List:
+        - label: "Website"
+          style: "Link"
+          url: "https://emeraldsrv.dev"
+          emoji: "⌨️"
+
+  Modern:
+    Colour: "#45b463"
+    Title: "**Welcome to ServerName**"
+    Body: ":smile: %joined_user% has just landed!\n\n🔨 **Server Rules:** <#CHANNEL_ID>"
+    Icon:
+      Mode: "BOT" # USER | BOT | CUSTOM
+      CustomURL: "https://example.com/custom-icon.png"
+    Image:
+      Enabled: false
+      URL: "https://example.com/banner.png"
+    Buttons:
+      - label: "BuiltByBit"
+        style: "Link"
+        url: "https://your-website.com/how-to-play-java"
+        emoji: "⌨️"
+      - label: "GitHub"
+        style: "Link"
+        url: "https://your-website.com/how-to-play-bedrock"
+        emoji: "👾"
+      - label: "Tebex"
+        style: "Link"
+        url: "https://your-store.tebex.io/"
+        emoji: "🛒"
 
 Leave:
   Embed:
     Colour: "#f74343"
     Title: "Goodbye!"
-    Message: ":slight_frown: %joined_user% has recently dropped out!"
+    Message: ":slight_frown: %left_user% has recently dropped out!"
     Thumbnail: "BOT"
 
     ImageEnabled: false
     ImageURL: "https://animagelink.png/"
 
+# ----------------------------
+# Suggestion Messages
+# ----------------------------
+
 Suggestions:
   Sent_Title: "Suggestion Sent!"
   Sent: ":white_check_mark: **You have successfully sent a suggestion.**"
   NoSelfVote: ":x: **You cannot vote on your own suggestion.**"
   RemoveVoteButton: "Remove Vote"
 
+# ----------------------------
+# Ticket Messages
+# ----------------------------
+
 Ticket:
 
 #  Available Placeholders:
@@ -54,8 +108,18 @@ Ticket:
 #  <@%ticketauthor%> - Tags the user who created the ticket.
 #  <#%ticketid%> - Mentions the ticket channel.
 
-  TicketAuthorTitle: "%ticketusername%'s Ticket"
-  TicketTitle: "Support Ticket"
+  # You can use Markdown formatting in this message:
+  # # Heading 1
+  # ## Heading 2
+  # ### Heading 3
+  # **Bold** text
+  # *Italic* text
+  # -# Small text
+  # - Bullet points
+  # Links: [text](https://example.com)
+
+  TicketAuthorTitle: "-# %ticketusername%'s Ticket"
+  TicketTitle: "## Support Ticket"
   TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
   TicketThumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
   TicketCreatedAlert: ":ticket: Ticked Created: <#%ticketid%>"
@@ -77,14 +141,11 @@ Ticket:
   Muted: ":x: You are `Muted` and therefore not allowed to open any tickets"
   InvalidSubject: "No Reason Provided!"
 
-  TranscriptSavedMessage: "📝 **Transcript Saved!**"
-  TicketLockMessage: "❌ **Ticket Locked!**"
-  TicketDeleteMessage: "⚠ **Ticket Deleting!**" 
-
-  ClosingTicket: ":warning: You have requested to close your support ticket."
   ConfirmClose: "Please confirm closing the ticket by clicking the button below."
   CloseTimeout: "Ticket close confirmation timed out."
 
+  RenamedSuccess: "🏷️ Ticket renamed successfully!"
+
   ClaimTickets:
     ClaimTitle: "Incoming Support Request!"
     ClaimMessage: "A new ticket has been created by <@!%user%>. Click the button below to claim this ticket."
@@ -98,12 +159,95 @@ Ticket:
     ReassigningTitle: "Reassigning!..."
     ReassigningMessage: "<@%user%> did not claim the ticket. **Reassigning...**"
 
-TicketStats: 
-  OpenTickets: "✅ Open Tickets"
-  TotalTickets: "🎫 Total Tickets"
-  ResponseTime: "⏱️ Average Response Time"
+  TicketQuestions:
+    Details: 
+      Title: "Ticket Details"
+      Description: "Questions by <@%user%>" # Use <@%user%> to display the username.
 
-  Title: "Your Ticket Stats"
+  AIMode:
+    Title: "SupportBot AI"
+    Description: "Use the buttons below to enable or disable AI chat in this ticket."
+    EnabledMessage: "AI Mode has been enabled for this ticket."
+    DisabledMessage: "AI Mode has been disabled for this ticket."
+
+    ThreadWelcomeTitle: "SupportBot AI"
+    ThreadWelcomeMessage: "Hi! I’m SupportBot AI. You can chat with me here about your issue."
+    
+    EnableButton: "Enable AI Mode"
+    DisableButton: "Disable AI Mode"
+
+    TicketNotFound: "Ticket not found."
+    EnableError: "There was an error enabling SupportBot AI."
+    DisableError: "There was an error disabling SupportBot AI."
+
+# ----------------------------
+# Review Messages
+# ----------------------------
+
+ReviewSystem:
+  Rate:
+    Title: "Review us!"
+    Description: "Please rate our support for this ticket (1-5 stars)."
+
+  Stars:
+    One: "⭐ 1 Star"
+    Two: "⭐⭐ 2 Stars"
+    Three: "⭐⭐⭐ 3 Stars"
+    Four: "⭐⭐⭐⭐ 4 Stars"
+    Five: "⭐⭐⭐⭐⭐ 5 Stars"
+
+  Comment:
+    Title: "Write a comment."
+    Description: "Write a comment about your experience."
+
+  ReviewEmbed:
+    Title: "Ticket Review"
+    CommentTitle: "Comment"
+    RatingTitle: "Rating"
+    ReviewedStaffTitle: "Reviewed Staff:"
+    ReviewedByTitle: "Reviewed By:"
+    ReviewEmoji: "⭐"
+    Color: "#f7a943"
+
+# ----------------------------
+# Mod Command Messages
+# ----------------------------
+
+Mod:
+  
+  TicketBlacklist:
+    Add:
+      Description: "Add a user to the ticket blacklist"
+      UserDescription: "User to blacklist"
+      AlreadyBlacklisted: ":x: {userTag} is already blacklisted."
+      Success: ":white_check_mark: {userTag} has been added to the blacklist. They can no longer use the ticket system."
+
+    Remove:
+      Description: "Remove a user from the ticket blacklist"
+      UserDescription: "User to remove from blacklist"
+      NotBlacklisted: ":x: {userTag} is not blacklisted."
+      Success: ":white_check_mark: {userTag} has been removed from the blacklist. They can now use the ticket system again."
+
+    View:
+      Description: "View the list of all blacklisted users"
+      NoBlacklistedUsers: ":information_source: There are currently no users on the blacklist."
+
+
+# ----------------------------
+# Logging Messages
+# ----------------------------
+
+TicketLog:
+  Title: "Ticket Log"
+  Colour: "#0cc559"
+
+TicketBlacklistLog:
+  Title: "Ticket Blacklist Log"
+  Colour: "#0cc559"
+
+# ----------------------------
+# Misc Messages
+# ----------------------------
 
 AddUser:
   NotInTicket_Title: "Ticket Invitation"
@@ -123,6 +267,10 @@ AddUser:
   Accepted_Message: "You have been added to the ticket."
   AddedToTicket_Title: "Added to Ticket"
   AddedToTicket_Description: "You have been added to the ticket %channel_link%."
+
+  # Added Message for inside the ticket, this informs everyone inside the ticket that the user has been added.
+  Added_Title: "User Added"
+  Added_Description: "Successfully added **%username%** to the ticket."
   
   Declined_Title: "Invitation Declined"
   Declined_Message: "You have declined the invitation."
@@ -166,13 +314,11 @@ ForceAddUser:
   Error_Adding: "There was an error adding the user to the ticket."
 
 Error:
-  IncorrectPerms: ":x: **Err!** You do not have the correct permissions to use this."
-  InvalidChannel: ":x: **Err!** Channel not found. Please create it!"
-  UserNotFound: ":x: **Err!** This user doesn't exist, Are they in this server?"
-  NoValidTicket: ":warning: You cannot execute this command here."
-  TicketExists: ":warning: This ticket cannot be opened, It already exists!"
-
-
-
-
-  
+  IncorrectPermissions: ":x: **Error!** You do not have the correct permissions to use this command."
+  MissingChannel: ":x: **Error!** Required channel not found. Please ensure it is set up correctly!"
+  UserNotFound: ":x: **Error!** Specified user not found. Please check if they are in this server."
+  CommandNotAllowedHere: ":warning: This command cannot be used in this channel."
+  EntryAlreadyExists: ":warning: Cannot complete the action, as the entry already exists."
+  EntryDoesNotExist: ":warning: Cannot complete the action, as the entry does not exist."
+  ActionFailed: ":x: **Error!** An error occurred while processing your request. Please try again later."
+  InvalidChannel: ":x: **Error!** The suggestions channel has not been set up correctly."

Configs/supportbot-ai.yml

@@ -1,39 +1,101 @@
+#      ___                            _    ___        _
+#    / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_
+#     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |
+#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
+#                |_|  |_|
+#
+#           SupportBot created by Emerald Services
+#           Installed with MIT License
+#
+#           Discord Support: https://discord.gg/emeraldsrv
+#           Official Website & Marketplace: https://emeraldsrv.com
+
 # -------------------------
 #   SupportBot AI
 #
-# In order to use the SupportBot AI, You need to setup an OpenAI Account. 
-# this can be done at https://platform.openai.com/
+# In order to use the SupportBot AI, You need to setup an OpenAI or Groq Developer Account. 
+# this can be done at https://platform.openai.com/ or https://groq.com/
 # -------------------------
 
 Enabled: true
 
 General:
+  Provider: "groq"
+  Model: "MODEL_NAME"
+  Model_API_Key: "MODEL_API_KEY"
+  # Providers Available:
+  # "openai" - Use OpenAI's GPT models. Example: "gpt-5.4" "gpt-5-mini"
+  # "groq" - Use Groq's GroqAI models. Example: "meta-llama/llama-4-scout-17b-16e-instruct"
+  # "claude" - Use Anthropic's Claude models. Example: "claude-sonnet-4-6"
+
+  Tokens: 1200
+
+  Temperature: 0.4
   Name: "SupportBot AI"
-  # What would you like to call your AI
-  Model: "gpt-4o"
-  # You can see a list of OpenAI Models here: https://platform.openai.com/docs/models
 
-  Tokens: 400
-  # Max tokens you can set is 400
-  # For more information about tokens, go to https://openai.com/api/pricing/
-  OpenAI_Key: "OPEN_AI_KEY_HERE"
-  # To create an OpenAI API key, go to https://platform.openai.com/api-keys
+  PastebinAPI_Key: "PASTEBIN_API_KEY"
+  PastebinAPI_URL: "https://pastebin.com/api/api_post.php"
 
+Style:
+  MessageType: "components_v2"
+  # Available Styles for AI:
+  # "embed" - AI responses will be sent as Discord embeds.
+  # "text" - AI responses will be sent as plain messages.
+  # "components_v2" - AI responses will be sent with the new components style.
 
-  PastebinAPI_Key: "PASTEBIN_API_KEY_HERE"
-  # You can get your Pastebin API Key from https://pastebin.com
-  PastebinAPI_URL: "https://pastebin.com/api/api_post.php" 
+Features:
+  SuggestTickets: true # Should SupportBot AI suggest creating a ticket if the user needs more help?
 
 Channels:
-  AIChannel: "1250190338954498048"
-  # This is the channel where AI will respond in without needing to mention the bot.
+  AIChannel: "CHANNEL_ID"
 
 Embed:
-  Color: 0x0cc559  # 0x<hexcode>
-  Footer: "SupportBot | Developed by Emerald Development"
+  Color: "#45b463"
+  Footer: "SupportBot AI"
+
+Memory:
+  Enabled: true
+  StoreFacts: true
+  # StoreFacts - Enables saving important facts the AI learns.
+
+  StoreSummaries: true
+  # StoreSummaries - Enables saving conversation summaries.
+
+  MaxRecentMessages: 15
+  # MaxRecentMessages - Number of recent messages used for context.
+
+  Scope: "guild" # channel | guild
+  # Available Scopes for Memory:
+  # "channel" - Memory is per channel only.
+  # "guild" - Memory is shared across the server.
+
+CustomInstructions:
+  - "You are SupportBot AI made by Emerald Services"
+  - "You are built with DiscordJS/NodeJS and currently running on dev build 26.0
+    build 2"
+  - "You're current build can be found here
+    https://github.com/Emerald-Services/SupportBot/tree/26.0"
+  - "You're main build can be found here
+    https://builtbybit.com/resources/supportbot-free-advanced-ticket-bot.8940/
+    and Polymart at
+    https://polymart.org/product/518/supportbot-1-discord-ticket-bot which is
+    version 8.4"
+  - "dev build 26.0 build 2 includes all-new AI features for SupportBot such as
+    memory system that allows you to remember facts and summaries of
+    conversations, which can be used to provide better responses."
+  - "SupportBot AI also have a new tickets AI Mode which is enabled in
+    supportbot.ymll, which allows you to assist users in support tickets and
+    provide better responses based on the context of the ticket."
+  - "Your main purpose is to assist users in the support server and provide
+    helpful responses to their questions and issues. Always be accurate and if
+    you do not have answer then simply ask the person to create a ticket if they
+    need more help."
+  #- "Add custom instructions here"
 
 Messages:
-  MessageTooLong: "The response was too long, so I've posted it here: {pastebin}"
-  ErrorResponse: "I didn't receive a proper response from OpenAI. Please try again later."
-  OpenAIError: "I'm having some trouble talking to SupportBot AI's Model, OpenAI. Please try again later."
-  AIDisabled: "I am disabled, You have enable me in `supportbot-ai.yml`"
+  ErrorResponse: "I couldn't generate a response."
+  AIError: "There was an error contacting the AI provider."
+  AIDisabled: "AI is currently disabled."
+  MessageTooLong: "My response was too long, so I uploaded it here: {pastebin}"
+  SuggestTicketText: "-# Need more help? React with 🎫 to open a ticket."
+  SuggestTicketReaction: "🎫"

Configs/supportbot.yml

@@ -4,15 +4,15 @@
 #     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
 #                |_|  |_|
 #
-#           SupportBot created by Emerald Development
+#           SupportBot created by Emerald Services
 #           Installed with MIT License
 #
-#           Discord Support: https://dsc.gg/emerald-dev
-#           Official Documentation: https://github.com/Emerald-Services/SupportBot/wiki
-#           Third-Party Documentation: COMING SOON
+#           Discord Support: https://discord.gg/emeraldsrv
+#           Official Website & Marketplace: https://emeraldsrv.com
+#
+#           SupportBot Configuration (supportbot.yml)
 
-SupportBot_Version: "v8.0.1"
-# Do not change the version number
+SupportBot_Version: "v26.2-pre1"
 
 # -------------------------
 #   General
@@ -20,71 +20,80 @@ SupportBot_Version: "v8.0.1"
 
 General:
   Name: "SupportBot"
-  Token: "BOT_TOKEN_HERE"
-  # To get your Discord Bot Token, Go to https://discord.com/developers/applications
-
+  Token: "DISCORD_BOT_TOKEN"
   Addons:
     Enabled: true
-    
+  GuildId: "GUILD_ID"
+
 # -------------------------
 #  Activity
 # -------------------------
 
 Activity:
-  Status: "SupportBot v8"
-  Type: "Competing"
-  # The Type can either be Playing, Watching, Listening or Competing
+  Status: "SupportBot"
+  Type: "Watching"
   StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
-  # Set The Type to "Streaming" for a streaming status!
+  # Available Activity Types:
+  # - Playing
+  # - Watching
+  # - Listening
+  # - Competing
+  # - Streaming (URL required)
 
-# -------------------------
-#  Embeds
-# -------------------------
+  # You can also update the activity via Discord using: /settings
+
+  # -------------------------
+  #  Embeds
+  # -------------------------
 
 Embed:
   Colours:
-    General: 0x0cc559 # 0x<hexcode>
-    Success: 0x04b545 # 0x<hexcode>
-    Error: 0xd13030 # 0x<hexcode>
-    Warn: 0xfca117 # 0x<hexcode>
+    General: "#0cc559"
+    Success: "#04b545"
+    Error: "#d13030"
+    Warn: "#fca117"
 
   Footer: "SupportBot | Developed by Emerald Development"
 
-# -------------------------
-#  Roles
-# -------------------------
+  # -------------------------
+  #  Roles
+  # -------------------------
 
 Roles:
   AutoRole:
     Enabled: true
-    Role: "Member"
+    Role: "ROLE_ID"
 
   StaffMember:
-    Staff: "Staff"
-    Admin: "Admin"
+    Staff: "ROLE_ID"
+    Admin: "ROLE_ID"
+    Moderator: "ROLE_ID"
 
-  ModRoles:
-    Muted: "Muted"
-    Blacklisted: "Blacklisted"
+  Mod:
+    AllowSupportStaff: true
+  # Allow Support Staff to use the /mod command. (More in detail customisation in commands.yml)
 
-# ----------------------------
-#  System Messages
-# ----------------------------
+  # ----------------------------
+  #  System Messages
+  # ----------------------------
 
-Welcome: 
-  Enabled: true
-  Channel: "🚨┃join-leave-logs"
+Welcome:
+  Enabled: false
+  Channel: "CHANNEL_ID"
 
-Leave: 
-  Enabled: true
-  Channel: "🚨┃join-leave-logs"
+Leave:
+  Enabled: false
+  Channel: "CHANNEL_ID"
 
 # ----------------------------
 #  Suggestions
 # ----------------------------
 
 Suggestions:
-  Channel: "📗┃suggestions"
+  Mode: "Channel" # Channel or Forum
+  ForumChannel: "FORUM_CHANNEL_ID" # A forum channel, disabled if mode is set to Channel.
+  Channel: "CHANNEL_ID" # A text channel, disabled if mode is set to Forum.
+
   UpvoteEmoji: "✅"
   DownvoteEmoji: "❌"
 
@@ -92,11 +101,12 @@ Suggestions:
   DownvoteTitle: "No"
 
   OwnSuggestion: true
+
   # If false this will not allow the user to vote for a suggestion they created
   # If true this will allow the user to vote for a suggestion they created
 
   ShowUsers: true
-  
+
   Threads:
     Enabled: true
     Title: "Suggestion-releated Thread"
@@ -107,94 +117,207 @@ Suggestions:
     Downvote: "2"
     RemoveVote: "4"
     RemoveVote_Title: "Remove Vote"
-
     # Available Button Styles
     # 1 - Blurple
     # 2 - Grey
     # 3 - Green
     # 4 - Red
 
+  Tags:
+    Created: "TAG_ID"
+    Considering: "TAG_ID"
+    Solved: "TAG_ID"
+    Denied: "TAG_ID"
+
 # -------------------------
 #  Tickets
 # -------------------------
 
+VoiceTickets:
+  Name: "%username%'s VC"
+  Category: "CATEGORY_ID"
+
 Ticket:
-  TicketCategory: "📗┃tickets" #Where tickets normally go with the /ticket command
-  # This is the channel name for the ticket threads to be created, NOT A DISCORD CATEGORY!
+  TicketType: "channels"
+
+  # Available TicketTypes:
+  # channels - Tickets will be created as channels in the TicketChannelsCategory
+  # threads - Tickets will be created as threads through the "TicketHome" channel.
+
+  UserManagement:
+    DMOnAdd: true # DM the user when they are added to the ticket
+    DMOnRemove: true # DM the user when they are removed from the ticket
+    DMTranscript: true # DM the user a transcript of the ticket when it is closed
+
+  TicketHome: "CHANNEL_ID"
+
+  # What is TicketHome?
+  # - Channel where the Ticket creation panel is sent.
+  # - Channel where ticket threads are made. (only if ticket threads is enabled above.)
+
+  # For TicketType: channels
+  TicketChannelsCategory: "CATEGORY_ID"
+  TicketChannelsCategory2: "CATEGORY_ID" # This will be used if the first category has reached the max channel limit.
+  TicketArchiveCategory: "CATEGORY_ID"
+  # ---
 
   Channel: "ticket-" # The prefix for ticket channel names
   TicketsPerUser: 100
-  DMTranscripts: true
   TicketReason: true
   # If ticket reason is set to false, It will not prompt to create a reason
+
   TicketSubject: "description"
+
+  # Available TicketSubjects:
   # "description" will display the ticket reason within the channel description
   # "embed" will display the ticket reason within the ticket embed
+
   Timeout: 5
   # Set to true to allow all staff to access the ticket
 
-  Log:
-    TicketLog: "🚨┃ticket-data"
-    TicketLog_Title: "Ticket Closed"
-    DisableTicketLogChannel: false
-
-    TranscriptLog: "🚨┃ticket-data"
-    TranscriptTitle: "Ticket Transcript"
-
   Close:
     StaffOnly: true
     # Set to false is anyone is able to close a ticket.
-    Confirmation_Button: "Confirm Close"
-    Confirmation_Emoji: "🗑️"
-    Confirmation_Style: "2"
-    Title: "Are you sure you want to close this ticket?"
-
-    # Available Button Styles
-    # 1 - Blurple
-    # 2 - Grey
-    # 3 - Green
-    # 4 - Red
 
   Invites:
+    # Invites is for ticket threads.
     StaffOnly: true
 
-  LockedTickets:
-    Channel: "1267856939275124809" 
-
   ClaimTickets:
-    Enabled: true
-    Channel: "1249723473757077624" 
-    # Channel name or Channel ID
-    
+    Enabled: false
+    Channel: "CHANNEL_ID"
+    # Channel where the ticket assignments are sent for staff to claim.
+
     ClaimAcceptTime: 120000
     # How long the assigned user has to accept the ticket before it gets re-assigned to someone else.
+    # 120000 = 2 Minutes
+    # 180000 = 3 Minutes
+    # 240000 = 4 Minutes
+    # 300000 = 5 Minutes
+    # Time in Mliseconds
 
     ButtonTitle: "Claim Ticket"
     ButtonEmoji: "🎫"
     Button: "1"
-
     # Available Button Styles
     # 1 - Blurple
     # 2 - Grey
     # 3 - Green
     # 4 - Red
 
+  ReviewSystem:
+    Enabled: false
+    Channel: "CHANNEL_ID"
+    UseModal: true
 
-# -------------------------
-#   Departments - NOT IN THIS UPDATE
-# -------------------------
+  Questions:
+    # Default questions asked when a ticket is created, these are used if departments are disabled.
+    Enabled: false
+    List:
+      - "Please provide your account email?"
+      - "What is the nature of your issue?"
+      - "Have you tried resolving the issue yourself?"
 
-Departments:
-  - title: "Create Ticket"
-    role: "Staff"
-    color: "2"
-    emoji: "🎫"
-    category: "TICKETS"
+  Log:
+    TicketDataLog: "CHANNEL_ID"
+    TickeDataTitle: "Ticket Data"
+    TicketBlacklistLog: "CHANNEL_ID"
+
+  AIMode:
+    Enabled: true
+    ThreadName: "Chat with SupportBot AI"
+    WelcomeMessage: "Hi! I’m SupportBot AI. You can chat with me here about your issue."
+
+  # -------------------------
+  #  Ticket Departments
+  # -------------------------
+
+  DepartmentSystem:
+    Enabled: false
+    Placeholder: "Choose a ticket department"
+    DefaultDepartment: "general"
+
+    Departments:
+      general:
+        Name: "General Support"
+        Description: "Open a general support ticket"
+        Emoji: "🎫"
+        Category: "CATEGORY_ID"
+        Role: "ROLE_ID"
+        ChannelPrefix: "support-"
+        DefaultPriority: "normal"
+        Questions:
+          - "What do you need help with?"
+          - "When did the issue start?"
+
+      purchase:
+        Name: "Purchase Support"
+        Description: "Get help with store purchases"
+        Emoji: "💳"
+        Category: "CATEGORY_ID"
+        Role: "ROLE_ID"
+        ChannelPrefix: "purchase-"
+        DefaultPriority: "high"
+        Questions:
+          - "What is your order ID?"
+          - "What product did you purchase?"
+          - "What payment issue are you having?"
+
+      reports:
+        Name: "Player Report"
+        Description: "Report a player for breaking the rules"
+        Emoji: "🚨"
+        Category: "CATEGORY_ID"
+        Role: "ROLE_ID"
+        ChannelPrefix: "report-"
+        DefaultPriority: "normal"
+        Questions:
+          - "Who are you reporting?"
+          - "What happened?"
+          - "Do you have evidence?"
+
+      appeals:
+        Name: "Ban Appeals"
+        Description: "Appeal a server punishment"
+        Emoji: "⚖️"
+        Category: "CATEGORY_ID"
+        Role: "ROLE_ID"
+        ChannelPrefix: "appeals-"
+        DefaultPriority: "low"
+        Questions:
+          - "What punishment are you appealing?"
+          - "Why should it be reviewed?"
+          - "Anything else staff should know?"
+
+  PrioritySystem:
+    Enabled: false
+    DefaultPriority: "Normal"
+    AllowUsersToChooseOnOpen: true
+    Priorities:
+      low:
+        Name: "Low"
+        Emoji: "🟢"
+      normal:
+        Name: "Normal"
+        Emoji: "🟡"
+      high:
+        Name: "High"
+        Emoji: "🟠"
+      urgent:
+        Name: "Urgent"
+        Emoji: "🔴"
 
 # -------------------------
 #  Buttons
 # -------------------------
 Buttons:
+  General:
+    Delete: "🗑️"
+    DeleteStyle: "4"
+
+  Voice:
+    TicketDeleteText: "Delete Voice Channel"
+
   Tickets:
     ClaimEmoji: "🧑‍💻"
     ClaimStyle: "1"
@@ -206,18 +329,15 @@ Buttons:
     Unlock: "Unlock Ticket"
     Unlock_Emoji: "🔓"
     Unlock_Style: "2"
-
-
     # Available Button Styles
     # 1 - Blurple
     # 2 - Grey
     # 3 - Green
     # 4 - Red
 
-
-# -------------------------
-#  Select Menus
-# -------------------------
+    # -------------------------
+    #  Select Menus
+    # -------------------------
 
 SelectMenus:
   Tickets:
@@ -226,14 +346,23 @@ SelectMenus:
     CloseEmoji: "🗑️"
     ArchiveEmoji: "♻️"
     LockEmoji: "🔐"
+    RenameEmoji: "🏷️"
+    VCEmoji: "🔊"
 
     EnableInvitesEmoji: "📤"
     DisableInvitesEmoji: "📥"
 
+# -------------------------
+#  Logging
+# -------------------------
 
-# -------------------------
-#  Misc
-# -------------------------
+MessageDelete:
+  Channel: "CHANNEL_ID"
+  Colour: "#d92525"
+
+MessageUpdate:
+  Channel: "CHANNEL_ID"
+  Colour: "#f2a024"
 
 Translate:
-  Log: "🚨┃logs"
+  TranslateLog: "CHANNEL_ID"

Configs/ticket-panel.yml

@@ -7,8 +7,10 @@
 #           SupportBot created by Emerald Services
 #           Installed with MIT License
 #
-#           Discord Support: https://emeraldsrv.dev/discord
-#           Community Resources: https://emeraldsrv.dev/resources
+#           Discord Support: https://discord.gg/emeraldsrv
+#           Official Website & Marketplace: https://emeraldsrv.com
+#
+#           Ticket Creation Panel Configuration (ticket-panel.yml)
 
 # -------------------------------
 #   Ticket Panel Configuration
@@ -16,20 +18,24 @@
 
 Panel: true
 
-# ----------------------------------------
-#   Ticket Panel Message Configuration #2b2d31
-# ----------------------------------------
+Style:
+  Title: "## 📬 Open Ticket"
+  Description: "Tap the button to open a support ticket, Our team will respond as soon as possible."
+  Image: "https://cdn.1tzemerald.space/Emerald%20Services/SBPoster.png"
+  Color: "#45b463"
+  Layout: "3"
 
-Channel: "📗┃tickets"
-# The channel used to create the ticket panel, Use command /ticketpanel to generate it.
-
-PanelTitle: "SupportBot"
-PanelColour: "#0cc559"
+# Available Layout Styles
+# "1" - Style 1 - Title & Text, Button at the top -- Image at the bottom
+# "2" - Style 2 - Title & Text, Button at the bottom -- Image at the top
+# "3" - Style 3 - The classic look - Title & Text at the top -- Image in the middle -- Button at the bottom
+# "4" - Style 4 - Classic Embed (Title & Text, Image on right, Button at bottom)
 
 Button:
-  Text: "Create Ticket"
-  Emoji: "🎫"
+  Text: "Open"
+  Emoji: "🛟"
   Color: "2"
+  CustomId: "createticket"
 
 # Available Button Styles
 # 1 - Blurple
@@ -37,10 +43,23 @@ Button:
 # 3 - Red
 # 4 - Green
 
-TicketPanel_Description: true
-TicketPanel_Thumbnail: false
-TicketPanel_Image: true
+DepartmentMenu:
+  CustomId: "ticketdepartmentselect"
+  Placeholder: "Choose a ticket department"
+  DefaultDescription: "Open a support ticket"
+  DefaultEmoji: "🎫"
 
-PanelMessage: "Click on the button to file a `Ticket` and our team will try their best to assist you in the best way we can!"
-PanelThumbnail: "https://i.imgur.com/ieeZejl.png"
-PanelImage: "https://i.imgur.com/dejQvkg.png"
+Settings:
+  Image: true
+  TopTitle: true
+  TopDivider: true
+  BottomTitle: false
+  BottomDivider: false
+
+Messages:
+  NotConfigured: "Ticket Panel is not set up. Please configure it in
+    `/Configs/ticket-panel.yml`."
+  InvalidChannel: "TicketHome channel not found. Please check your config file."
+  PanelSent: "Ticket panel message has been sent!"
+  PanelSentWithDepartments: "Ticket panel message with department selection has been sent!"
+  SendError: "An error occurred while sending the ticket panel message."

Configs/transcript-template.yml

@@ -0,0 +1,33 @@
+Theme:
+  Background: '#0e0e0e'
+  Panel: '#1d1d1d'
+  PanelSecondary: '#222222'
+  PanelTertiary: '#1d2938'
+  Border: '#2e2e2e'
+  Text: '#e6edf3'
+  Muted: '#606060'
+  Accent: '#396ff8'
+  AccentSoft: rgba(34, 197, 94, 0.12)
+  AccentBorder: rgba(34, 197, 94, 0.25)
+  AccentText: '#8df0ad'
+  Link: '#396ff8'
+  AttachmentLink: '#396ff8'
+  CodeBackground: '#0e0e0e'
+Typography:
+  FontFamily: Poppins
+Header:
+  Title: Ticket Transcript
+  Subtitle: Exported conversation log for support ticket **{{ticketName}}**
+  Badge: Closed Transcript
+  ShowMetaCards: true
+Meta:
+  ChannelLabel: Ticket Name
+  TicketIdLabel: Ticket ID
+  MessageCountLabel: Message Count
+  CloseReasonLabel: Close Reason
+  DefaultCloseReason: No Reason Provided.
+Messages:
+  SectionTitle: Messages
+  EmptyState: No messages were found in this ticket.
+Advanced:
+  CustomCss: ''

Data/Profiles.json

@@ -1 +0,0 @@
-{}

Data/StaffData.json

@@ -1 +0,0 @@
-{}

Data/SuggestionData.json

@@ -1 +0,0 @@
-{}

Data/SupportBot-AI.json

@@ -1,3 +0,0 @@
-{
-    
-}

Data/TicketData.json

@@ -1,5 +0,0 @@
-{
-    "tickets": [
-        {}
-    ]
-}

Data/profiles/0000000000000000.json

@@ -1,5 +0,0 @@
-{
-  "bio": "",
-  "timezone": "",
-  "clockedIn": false
-}

Data/ticket-panel-id.json

@@ -1,4 +0,0 @@
-{
-    "id": 0,
-    "TicketPanelID": "000000000000000000"
-}

Events/Models/claude.js

@@ -0,0 +1,82 @@
+// Emerald Services | SupportBot
+// Claude integration for SupportBot AI 
+
+const fs = require("fs");
+const yaml = require("js-yaml");
+const axios = require("axios");
+
+const supportbotai = require("../../Structures/ConfigStore").supportbotAi;
+
+function extractTextFromMessage(message) {
+  if (!message) return "";
+
+  if (typeof message === "string") {
+    return message.trim();
+  }
+
+  if (message.text) {
+    return message.text.trim();
+  }
+
+  if (Array.isArray(message)) {
+    return message
+      .map((part) => {
+        if (typeof part === "string") return part;
+        if (part?.type === "text" && typeof part.text === "string") {
+          return part.text;
+        }
+        return "";
+      })
+      .join("")
+      .trim();
+  }
+
+  return "";
+}
+
+async function chat({ messages, temperature, maxTokens }) {
+  const model = supportbotai.General.Model;
+  const apiKey = supportbotai.General.Model_API_Key;
+
+  const systemMessages = messages.filter((m) => m.role === "system");
+  const systemPrompt = systemMessages.map((m) => m.content).join("\n\n");
+
+  const userAssistantMessages = messages.filter((m) => m.role !== "system");
+
+  const response = await axios.post(
+    "https://api.anthropic.com/v1/messages",
+    {
+      model,
+      system: systemPrompt || undefined,
+      messages: userAssistantMessages,
+      temperature: temperature || supportbotai.General.Temperature || 0.4,
+      max_tokens: maxTokens || supportbotai.General.Tokens || 800,
+    },
+    {
+      headers: {
+        "x-api-key": apiKey,
+        "anthropic-version": "2023-06-01",
+        "content-type": "application/json",
+      },
+    }
+  );
+
+  const data = response.data;
+  const content = extractTextFromMessage(data.content);
+
+  if (!content) {
+    console.error("Claude raw response:", JSON.stringify(data, null, 2));
+    throw new Error(
+      `Claude returned empty response. stop_reason=${data?.stop_reason || "unknown"}`,
+    );
+  }
+
+  return {
+    content,
+    raw: data,
+  };
+}
+
+module.exports = {
+  chat,
+};

Events/Models/groq.js

@@ -0,0 +1,70 @@
+// Emerald Services | SupportBot
+// Groq integration for SupportBot AI 
+
+const fs = require("fs");
+const yaml = require("js-yaml");
+const OpenAI = require("openai");
+
+const supportbotai = require("../../Structures/ConfigStore").supportbotAi;
+
+const client = new OpenAI({
+  apiKey: supportbotai.General.Model_API_Key,
+  baseURL: "https://api.groq.com/openai/v1",
+});
+
+function extractTextFromMessage(message) {
+  if (!message) return "";
+
+  if (typeof message.content === "string") {
+    return message.content.trim();
+  }
+
+  if (Array.isArray(message.content)) {
+    return message.content
+      .map((part) => {
+        if (typeof part === "string") return part;
+        if (part?.type === "text" && typeof part.text === "string") {
+          return part.text;
+        }
+        if (typeof part?.text?.value === "string") {
+          return part.text.value;
+        }
+        return "";
+      })
+      .join("")
+      .trim();
+  }
+
+  return "";
+}
+
+async function chat({ messages, temperature, maxTokens }) {
+  const model = supportbotai.General.Model;
+
+  const response = await client.chat.completions.create({
+    model,
+    messages,
+    temperature: temperature || supportbotai.General.Temperature || 0.4,
+    max_tokens: maxTokens || supportbotai.General.Tokens || 800,
+  });
+
+  const choice = response?.choices?.[0];
+  const message = choice?.message;
+  const content = extractTextFromMessage(message);
+
+  if (!content) {
+    console.error("Groq raw response:", JSON.stringify(response, null, 2));
+    throw new Error(
+      `Groq returned empty response. finish_reason=${choice?.finish_reason || "unknown"}`,
+    );
+  }
+
+  return {
+    content,
+    raw: response,
+  };
+}
+
+module.exports = {
+  chat,
+};

Events/Models/openai.js

@@ -0,0 +1,66 @@
+// Emerald Services | SupportBot
+// Open AI integration for SupportBot AI 
+
+const fs = require("fs");
+const yaml = require("js-yaml");
+const OpenAI = require("openai");
+
+const supportbotai = require("../../Structures/ConfigStore").supportbotAi;
+
+const client = new OpenAI({
+  apiKey: supportbotai.General.Model_API_Key,
+});
+
+function extractTextFromMessage(message) {
+  if (!message) return "";
+
+  if (typeof message.content === "string") {
+    return message.content.trim();
+  }
+
+  if (Array.isArray(message.content)) {
+    return message.content
+      .map((part) => {
+        if (typeof part === "string") return part;
+        if (part?.type === "text" && typeof part.text === "string")
+          return part.text;
+        if (typeof part?.text?.value === "string") return part.text.value;
+        return "";
+      })
+      .join("")
+      .trim();
+  }
+
+  return "";
+}
+
+async function chat({ messages, temperature, maxTokens }) {
+  const model = supportbotai.General.Model;
+
+  const response = await client.chat.completions.create({
+    model,
+    messages,
+    temperature: temperature || supportbotai.General.Temperature || 0.4,
+    max_completion_tokens: maxTokens || supportbotai.General.Tokens || 800,
+  });
+
+  const choice = response?.choices?.[0];
+  const message = choice?.message;
+  const content = extractTextFromMessage(message);
+
+  if (!content) {
+    console.error("OpenAI raw response:", JSON.stringify(response, null, 2));
+    throw new Error(
+      `OpenAI returned empty response. finish_reason=${choice?.finish_reason || "unknown"}`,
+    );
+  }
+
+  return {
+    content,
+    raw: response,
+  };
+}
+
+module.exports = {
+  chat,
+};

Events/guildCreate.js

@@ -1,9 +1,31 @@
 const Event = require("../Structures/Event.js");
-module.exports = new Event("guildCreate", async (client) => {
-  console.log(
-    `\u001b[31m`,
-    `${client.user.username} is not in the correct server set in your config. Please leave all other servers and restart the bot.`
+const {
+  getConfiguredGuildId,
+  syncGuildHealth,
+  logGuildWarning,
+} = require("../Structures/GuildManager.js");
+
+module.exports = new Event("guildCreate", async (client, guild) => {
+  const configuredId = getConfiguredGuildId();
+
+  if (!configuredId) {
+    logGuildWarning(
+      client,
+      `Joined "${guild.name}" (${guild.id}). Set General.GuildId in config to lock the bot to one server.`,
+    );
+    syncGuildHealth(client);
+    return;
+  }
+
+  if (guild.id === configuredId) {
+    syncGuildHealth(client);
+    return;
+  }
+
+  logGuildWarning(
+    client,
+    `Joined unauthorized server "${guild.name}" (${guild.id}). Leave it from the dashboard or remove the invite.`,
   );
-  console.log(`\u001b[31m`, `${client.user.username} will now exit.`);
-  return process.exit(1);
+
+  syncGuildHealth(client);
 });

Events/guildDelete.js

@@ -1,10 +1,23 @@
 const Event = require("../Structures/Event.js");
+const {
+  getConfiguredGuildId,
+  syncGuildHealth,
+  logGuildWarning,
+} = require("../Structures/GuildManager.js");
 
-module.exports = new Event("guildDelete", async (client) => {
-  console.log(
-    `\u001b[31m`,
-    `${client.user.username} is not in the correct server set in your config. Please join the server and restart the bot.`
-  );
-  console.log(`\u001b[31m`, `${client.user.username} will now exit.`);
-  return process.exit(1);
+module.exports = new Event("guildDelete", async (client, guild) => {
+  const configuredId = getConfiguredGuildId();
+
+  if (configuredId && guild.id === configuredId) {
+    logGuildWarning(
+      client,
+      `Left the configured server "${guild.name}" (${guild.id}). Re-invite the bot or update General.GuildId.`,
+    );
+  } else if (!configuredId) {
+    logGuildWarning(client, `Left server "${guild.name}" (${guild.id}).`);
+  } else {
+    logGuildWarning(client, `Left server "${guild.name}" (${guild.id}).`);
+  }
+
+  syncGuildHealth(client);
 });

Events/guildMemberAdd.js

@@ -1,55 +1,151 @@
-
-const Discord = require('discord.js');
-const fs = require("fs");
+const {
+    EmbedBuilder,
+    ActionRowBuilder,
+    ButtonBuilder,
+    ButtonStyle,
+    MessageFlags,
+    ContainerBuilder,
+    TextDisplayBuilder,
+    SectionBuilder,
+    ThumbnailBuilder,
+    MediaGalleryBuilder
+} = require("discord.js");
 const Event = require("../Structures/Event.js");
-const yaml = require("js-yaml");
 
-const supportbot = yaml.load(
-    fs.readFileSync("./Configs/supportbot.yml", "utf8")
-);
-  
-const cmdconfig = yaml.load(
-    fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-  
-const msgconfig = yaml.load(
-    fs.readFileSync("./Configs/messages.yml", "utf8")
-);
+const supportbot = require("../Structures/ConfigStore").supportbot;
+const msgconfig = require("../Structures/ConfigStore").messages;
 
-module.exports = new Event("guildMemberAdd", async (client, member, interaction, guild) => {
+function getWelcomeThumbnail(client, member, iconCfg) {
+    switch ((iconCfg?.Mode || "").toUpperCase()) {
+        case "USER":
+            return member.user.displayAvatarURL();
+        case "BOT":
+            return client.user.displayAvatarURL();
+        case "CUSTOM":
+            return iconCfg.CustomURL;
+        default:
+            return null;
+    }
+}
 
-    if (supportbot.Welcome.Enabled) {
-        const WelcomeChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.Welcome.Channel)
+function buildModernComponents(client, member) {
+    const container = new ContainerBuilder();
 
-        const WelcomeEmbed = new Discord.EmbedBuilder()
-            .setColor(msgconfig.Welcome.Embed.Colour)
-            .setTitle(msgconfig.Welcome.Embed.Title)
-            .setDescription(msgconfig.Welcome.Embed.Message.replace(/%joined_user%/g, member.user))
-            .setTimestamp();
-        
-            if (msgconfig.Welcome.Embed.Thumbnail === "BOT") {
-                WelcomeEmbed.setThumbnail(client.user.displayAvatarURL())
-            }
-    
-            if (msgconfig.Welcome.Embed.Thumbnail === "USER") {
-                WelcomeEmbed.setThumbnail(member.user.displayAvatarURL())
-            }
-    
-            if (msgconfig.Welcome.Embed.ImageEnabled) {
-                WelcomeEmbed.setImage(msgconfig.Welcome.Embed.ImageURL)
-            }
-    
-            WelcomeChannel.send({
-                embeds: [WelcomeEmbed]
-            })
-    
-            if (supportbot.Roles.AutoRole.Enabled) {
-                var role = member.guild.roles.cache.find(role => role.name === supportbot.Roles.AutoRole.Role);
-                member.roles.add(role);
-            } 
-    
-            console.log(`\u001b[32m`, `[+]`, `\u001b[33m`, `${member.user.username} joined the server!`)
-    
+    if (msgconfig.Welcome.Modern.Colour) {
+        container.setAccentColor(parseInt(msgconfig.Welcome.Modern.Colour.replace("#", ""), 16));
     }
 
-});
+    const section = new SectionBuilder().addTextDisplayComponents(
+        new TextDisplayBuilder().setContent(
+            msgconfig.Welcome.Modern.Title.replace(/%joined_user%/g, member.user)
+        ),
+        new TextDisplayBuilder().setContent(
+            msgconfig.Welcome.Modern.Body.replace(/%joined_user%/g, member.user)
+        )
+    );
+
+    const thumbUrl = getWelcomeThumbnail(client, member, msgconfig.Welcome.Modern.Icon);
+    if (thumbUrl) {
+        section.setThumbnailAccessory(
+            new ThumbnailBuilder()
+                .setURL(thumbUrl)
+        );
+    }
+
+    container.addSectionComponents(section);
+
+    // FIXED: Using MediaGalleryBuilder instead of TextDisplayBuilder for images
+    if (msgconfig.Welcome.Modern.Image?.Enabled && msgconfig.Welcome.Modern.Image.URL) {
+        container.addMediaGalleryComponents(
+            new MediaGalleryBuilder().addItems([
+                {
+                    media: {
+                        url: msgconfig.Welcome.Modern.Image.URL
+                    }
+                }
+            ])
+        );
+    }
+
+    if (Array.isArray(msgconfig.Welcome.Modern.Buttons)) {
+        const row = new ActionRowBuilder();
+        msgconfig.Welcome.Modern.Buttons.slice(0, 5).forEach(b => {
+            const btn = new ButtonBuilder()
+                .setLabel(b.label)
+                .setStyle(ButtonStyle[b.style])
+                .setEmoji(b.emoji || null);
+            if (b.style === "Link") btn.setURL(b.url);
+            else if (b.customId) btn.setCustomId(b.customId);
+            row.addComponents(btn);
+        });
+
+        container.addActionRowComponents(row);
+    }
+
+    return [container];
+}
+
+module.exports = new Event("guildMemberAdd", async (client, member) => {
+    if (!supportbot.Welcome.Enabled) return;
+
+    const WelcomeChannel =
+        member.guild.channels.cache.get(supportbot.Welcome.Channel) ||
+        member.guild.channels.cache.find(c => c.name === supportbot.Welcome.Channel);
+    if (!WelcomeChannel) return;
+
+    const style = (msgconfig.Welcome.LayoutStyle || "classic").toLowerCase();
+
+    if (style === "classic") {
+        const WelcomeEmbed = new EmbedBuilder()
+            .setColor(msgconfig.Welcome.Embed.Colour)
+            .setTitle(msgconfig.Welcome.Embed.Title || null)
+            .setDescription(
+                msgconfig.Welcome.Embed.Message.replace(/%joined_user%/g, member.user)
+            )
+            .setTimestamp();
+
+        const thumb = getWelcomeThumbnail(client, member, msgconfig.Welcome.Embed.Icon);
+        if (thumb) WelcomeEmbed.setThumbnail(thumb);
+
+        if (msgconfig.Welcome.Embed.Image?.Enabled && msgconfig.Welcome.Embed.Image.URL) {
+            WelcomeEmbed.setImage(msgconfig.Welcome.Embed.Image.URL);
+        }
+
+        const components = [];
+        if (
+            msgconfig.Welcome.Embed.Buttons?.Enabled &&
+            Array.isArray(msgconfig.Welcome.Embed.Buttons.List)
+        ) {
+            const row = new ActionRowBuilder();
+            msgconfig.Welcome.Embed.Buttons.List.slice(0, 5).forEach(b => {
+                const btn = new ButtonBuilder()
+                    .setLabel(b.label)
+                    .setStyle(ButtonStyle[b.style])
+                    .setEmoji(b.emoji || null);
+                if (b.style === "Link") btn.setURL(b.url);
+                else if (b.customId) btn.setCustomId(b.customId);
+                row.addComponents(btn);
+            });
+            components.push(row);
+        }
+
+        await WelcomeChannel.send({ embeds: [WelcomeEmbed], components });
+    } else if (style === "modern") {
+        const components = buildModernComponents(client, member);
+        if (components.length > 0) {
+            await WelcomeChannel.send({
+                components,
+                flags: MessageFlags.IsComponentsV2
+            });
+        }
+    }
+
+    if (supportbot.Roles.AutoRole.Enabled) {
+        const role =
+            member.guild.roles.cache.get(supportbot.Roles.AutoRole.Role) ||
+            member.guild.roles.cache.find(r => r.name === supportbot.Roles.AutoRole.Role);
+        if (role) await member.roles.add(role);
+    }
+
+    console.log("\u001b[32m", "[+]", "\u001b[33m", `${member.user.username} joined the server!`);
+});

Events/guildMemberRemove.js

@@ -1,50 +1,40 @@
-
-const Discord = require('discord.js');
+const { EmbedBuilder } = require("discord.js");
 const fs = require("fs");
-const Event = require("../Structures/Event.js");
 const yaml = require("js-yaml");
+const Event = require("../Structures/Event.js");
 
-const supportbot = yaml.load(
-    fs.readFileSync("./Configs/supportbot.yml", "utf8")
-);
-  
-const cmdconfig = yaml.load(
-    fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-  
-const msgconfig = yaml.load(
-    fs.readFileSync("./Configs/messages.yml", "utf8")
-);
+const supportbot = require("../Structures/ConfigStore").supportbot;
+const msgconfig   = require("../Structures/ConfigStore").messages;
 
-module.exports = new Event("guildMemberRemove", async (client, member, interaction, guild) => {
+module.exports = new Event("guildMemberRemove", async (client, member) => {
 
-    if (supportbot.Leave.Enabled) {
-        const LeaveChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.Leave.Channel)
+    if (!supportbot.Leave || !supportbot.Leave.Enabled) return;
 
-        const LeaveEmbed = new Discord.EmbedBuilder()
-            .setColor(msgconfig.Leave.Embed.Colour)
-            .setTitle(msgconfig.Leave.Embed.Title)
-            .setDescription(msgconfig.Leave.Embed.Message.replace(/%joined_user%/g, member.user))
-            .setTimestamp();
-        
-            if (msgconfig.Leave.Embed.Thumbnail === "BOT") {
-                LeaveEmbed.setThumbnail(client.user.displayAvatarURL())
-            }
-    
-            if (msgconfig.Leave.Embed.Thumbnail === "USER") {
-                LeaveEmbed.setThumbnail(member.user.displayAvatarURL())
-            }
-    
-            if (msgconfig.Leave.Embed.ImageEnabled) {
-                LeaveEmbed.setImage(msgconfig.Leave.Embed.ImageURL)
-            }
-    
-            LeaveChannel.send({
-                embeds: [LeaveEmbed]
-            })
-    
-            console.log(`\u001b[31m`, `[-]`, `\u001b[33m`, `${member.user.username} left the server!`)
+    const leaveChannel =
+        member.guild.channels.cache.get(supportbot.Leave.Channel) ||
+        member.guild.channels.cache.find(c => c.name === supportbot.Leave.Channel);
+
+    if (!leaveChannel) return;
+
+    const leaveEmbed = new EmbedBuilder()
+        .setColor(msgconfig.Leave.Embed.Colour)
+        .setTitle(msgconfig.Leave.Embed.Title)
+        .setDescription(
+            msgconfig.Leave.Embed.Message.replace(/%left_user%/g, member.user.toString())
+        )
+        .setTimestamp();
+
+    if (msgconfig.Leave.Embed.Thumbnail === "BOT") {
+        leaveEmbed.setThumbnail(client.user.displayAvatarURL());
+    } else if (msgconfig.Leave.Embed.Thumbnail === "USER") {
+        leaveEmbed.setThumbnail(member.user.displayAvatarURL());
     }
 
-});
+    if (msgconfig.Leave.Embed.ImageEnabled) {
+        leaveEmbed.setImage(msgconfig.Leave.Embed.ImageURL);
+    }
 
+    await leaveChannel.send({ embeds: [leaveEmbed] });
+
+    console.log(`[-] ${member.user.tag} left the server`);
+});

Events/messageCreate.js

@@ -1,166 +1,664 @@
-const fs = require("fs");
 const Discord = require("discord.js");
-const yaml = require("js-yaml");
 const axios = require("axios");
-const { OpenAI } = require('openai');
 
-// Load configuration files with validation
-function loadConfig(path) {
-    try {
-        return yaml.load(fs.readFileSync(path, "utf8"));
-    } catch (error) {
-        console.error(`Error loading config file at ${path}:`, error);
-        throw error;
-    }
-}
+const supportbotai = require("../Structures/ConfigStore").supportbotAi;
+const supportbot = require("../Structures/ConfigStore").supportbot;
 
-const supportbotai = yaml.load(fs.readFileSync("./Configs/supportbot-ai.yml"));
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
-const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
-// Validate configuration values
-function validateConfig(config, keys) {
-    keys.forEach(key => {
-        if (!config[key]) {
-            throw new Error(`Missing configuration key: ${key}`);
-        }
-    });
-}
-
-const CHANNELS = [supportbotai.Channels.AIChannel];
-
-// Initialize Discord client
-const client = new Discord.Client({
-    intents: ['Guilds', 'GuildMembers', 'GuildMessages']
-});
-
-// Load custom Event structure
 const Event = require("../Structures/Event.js");
+const AIDatabase = require("../Structures/AIDatabase.js");
+const db = require("../Structures/Database.js");
 
-// Initialize OpenAI client
-const openai = new OpenAI({
-    apiKey: supportbotai.General.OpenAI_Key,
-});
+const openai = require("./Models/openai.js");
+const groq = require("./Models/groq.js");
+const claude = require("./Models/claude.js");
 
 const PASTEBIN_API_KEY = supportbotai.General.PastebinAPI_Key;
 const PASTEBIN_API_URL = supportbotai.General.PastebinAPI_URL;
 
-// Function to create a paste on Pastebin
+const CHANNELS = [supportbotai.Channels.AIChannel].filter(Boolean);
+
 async function createPaste(content) {
-    try {
-        const response = await axios.post(PASTEBIN_API_URL, new URLSearchParams({
-            api_dev_key: PASTEBIN_API_KEY,
-            api_option: 'paste',
-            api_paste_code: content,
-            api_paste_private: 1, // 0 = public, 1 = unlisted, 2 = private
-            api_paste_expire_date: '1D', // Expire in 1 day
-            api_paste_format: 'text'
-        }));
-        return response.data;
-    } catch (error) {
-        console.error('Pastebin Error:', error);
-        throw error;
-    }
+  try {
+    if (!PASTEBIN_API_KEY || !PASTEBIN_API_URL) return null;
+
+    const response = await axios.post(
+      PASTEBIN_API_URL,
+      new URLSearchParams({
+        api_dev_key: PASTEBIN_API_KEY,
+        api_option: "paste",
+        api_paste_code: content,
+        api_paste_private: 1,
+        api_paste_expire_date: "1D",
+        api_paste_format: "text",
+      }),
+    );
+
+    return response.data;
+  } catch (error) {
+    console.error("Pastebin Error:", error);
+    return null;
+  }
+}
+
+function getProvider() {
+  const provider = String(
+    supportbotai.General.Provider || "openai",
+  ).toLowerCase();
+
+  switch (provider) {
+    case "openai":
+      return openai;
+
+    case "groq":
+      return groq;
+
+    case "claude":
+      return claude;
+
+    default:
+      throw new Error(`Unsupported AI provider: ${provider}`);
+  }
+}
+
+function formatTicketQuestionAnswers(questionAnswers) {
+  if (!Array.isArray(questionAnswers) || questionAnswers.length === 0) {
+    return "No ticket question answers were saved.";
+  }
+
+  return questionAnswers
+    .map((item, index) => {
+      const question = item?.question || `Question ${index + 1}`;
+      const answer = item?.answer || "No answer provided";
+      return `${index + 1}. ${question}\nAnswer: ${answer}`;
+    })
+    .join("\n\n");
+}
+
+function buildTicketContext(ticket, message) {
+  if (!ticket) return "";
+
+  return `
+Ticket Information:
+Ticket ID: ${ticket.ticket_id || ticket.id || "Unknown"}
+Subject: ${ticket.subject || ticket.reason || "No subject provided"}
+Department: ${ticket.department || "Not set"}
+Priority: ${ticket.priority || "Not set"}
+Created By: ${ticket.user_id || ticket.user || "Unknown"}
+Current User: ${message?.author?.tag || "Unknown"} (${message?.author?.id || "Unknown"})
+
+Ticket Question Answers:
+${formatTicketQuestionAnswers(ticket.questionAnswers)}
+
+Use this information when helping the user with their ticket.
+Do not invent missing ticket details.
+`;
+}
+
+function buildSystemPrompt(message) {
+  const sections = [];
+
+  if (Array.isArray(supportbotai.CustomInstructions)) {
+    sections.push(...supportbotai.CustomInstructions);
+  }
+
+  sections.push(
+    `I am currently powered by the ${supportbotai.General.Provider || "Unknown"} provider, running the ${supportbotai.General.Model || "Unknown"} model.`,
+  );
+  sections.push(
+    `The current guild is: ${message.guild?.name || "Unknown Guild"}`,
+  );
+  sections.push(
+    `The current channel is: #${message.channel?.name || "unknown-channel"}`,
+  );
+
+  return sections.join("\n- ").replace(/^/, "- ");
+}
+
+function buildConversationFromMemory(currentMessage) {
+  const memoryConfig = supportbotai.Memory || {};
+  const memoryEnabled = memoryConfig.Enabled !== false;
+  const maxRecentMessages = memoryConfig.MaxRecentMessages || 15;
+  const memoryScope = String(memoryConfig.Scope || "guild").toLowerCase();
+
+  const conversation = [
+    {
+      role: "system",
+      content: buildSystemPrompt(currentMessage),
+    },
+  ];
+
+  if (!memoryEnabled) return conversation;
+
+  const recentMessages =
+    typeof AIDatabase.getRecentMessagesByScope === "function"
+      ? AIDatabase.getRecentMessagesByScope({
+        guildId: currentMessage.guild?.id || null,
+        channelId: currentMessage.channel?.id || null,
+        limit: maxRecentMessages,
+        scope: memoryScope,
+      })
+      : AIDatabase.getRecentMessages(
+        currentMessage.channel?.id,
+        maxRecentMessages,
+      );
+
+  const latestSummary =
+    memoryConfig.StoreSummaries !== false
+      ? typeof AIDatabase.getLatestSummaryByScope === "function"
+        ? AIDatabase.getLatestSummaryByScope({
+          guildId: currentMessage.guild?.id || null,
+          channelId: currentMessage.channel?.id || null,
+          scope: memoryScope,
+        })
+        : AIDatabase.getLatestSummary(currentMessage.channel?.id)
+      : null;
+
+  const facts =
+    memoryConfig.StoreFacts !== false
+      ? typeof AIDatabase.getFactsByScope === "function"
+        ? AIDatabase.getFactsByScope({
+          guildId: currentMessage.guild?.id || null,
+          channelId: currentMessage.channel?.id || null,
+          scope: memoryScope,
+        })
+        : AIDatabase.getFacts(currentMessage.channel?.id)
+      : [];
+
+  const userFacts =
+    memoryConfig.StoreFacts !== false &&
+      typeof AIDatabase.getUserFactsByScope === "function"
+      ? AIDatabase.getUserFactsByScope({
+        guildId: currentMessage.guild?.id || null,
+        userId: currentMessage.author?.id || null,
+        scope: memoryScope,
+      })
+      : memoryConfig.StoreFacts !== false &&
+        typeof AIDatabase.getUserFacts === "function"
+        ? AIDatabase.getUserFacts(
+          currentMessage.guild?.id,
+          currentMessage.author?.id,
+        )
+        : [];
+
+  const knowledgeBase = typeof AIDatabase.getKnowledge === "function"
+    ? AIDatabase.getKnowledge(25)
+    : [];
+
+  if (latestSummary?.summary) {
+    conversation.push({
+      role: "system",
+      content: `Shared memory summary (${memoryScope} scope):\n${latestSummary.summary}`,
+    });
+  }
+
+  if (facts.length > 0) {
+    const factText = facts
+      .map(
+        (fact) => `- [${fact.fact_type}] ${fact.fact_key}: ${fact.fact_value}`,
+      )
+      .join("\n");
+
+    conversation.push({
+      role: "system",
+      content: `Known shared facts (${memoryScope} scope):\n${factText}`,
+    });
+  }
+
+  if (userFacts.length > 0) {
+    const userFactText = userFacts
+      .map(
+        (fact) => `- [${fact.fact_type}] ${fact.fact_key}: ${fact.fact_value}`,
+      )
+      .join("\n");
+
+    conversation.push({
+      role: "system",
+      content: `Known facts about this user across chats:\n${userFactText}`,
+    });
+  }
+
+  if (knowledgeBase.length > 0) {
+    const knowledgeText = knowledgeBase
+      .map((k) => `- ${k.content}`)
+      .join("\n");
+
+    conversation.push({
+      role: "system",
+      content: `Server Knowledge Base (use this to answer questions):\n${knowledgeText}`,
+    });
+  }
+
+  for (const msg of recentMessages) {
+    conversation.push({
+      role: msg.role === "assistant" ? "assistant" : "user",
+      content: msg.content,
+    });
+  }
+
+  return conversation;
+}
+
+function getTicketContextForMessage(message) {
+  if (!message?.channel) return null;
+
+  if (typeof db.getTicketByAIChannel === "function") {
+    const aiTicket = db.getTicketByAIChannel(message.channel.id);
+    if (aiTicket) return aiTicket;
+  }
+
+  if (typeof db.getTicket === "function") {
+    const directTicket = db.getTicket(message.channel.id);
+    if (directTicket) return directTicket;
+  }
+
+  if (message.channel.isThread() && typeof db.getTicket === "function") {
+    const parentTicket = db.getTicket(message.channel.parentId);
+    if (parentTicket) return parentTicket;
+  }
+
+  return null;
+}
+
+function getAIMessageType() {
+  return String(supportbotai.Style?.MessageType || "embed").toLowerCase();
+}
+
+function shouldSuggestTicket(message, ticket) {
+  if (supportbotai.Features?.SuggestTickets !== true) return false;
+  if (ticket) return false;
+  if (message.channel.isThread()) return false;
+  return CHANNELS.includes(message.channel.id);
+}
+
+function getSuggestTicketText() {
+  return (
+    supportbotai.Messages?.SuggestTicketText ||
+    "-# Need more help? React with 🎫 to open a ticket."
+  );
+}
+
+async function sendAIResponse({
+  client,
+  message,
+  replyContent,
+  suggestTicket = false,
+}) {
+  const messageType = getAIMessageType();
+  const ticketHint = suggestTicket ? `\n\n${getSuggestTicketText()}` : "";
+
+  if (messageType === "text") {
+    return message.reply({
+      content: `${replyContent}${ticketHint}`,
+    });
+  }
+
+  if (messageType === "components_v2") {
+    const {
+      ContainerBuilder,
+      TextDisplayBuilder,
+      SeparatorBuilder,
+      MessageFlags,
+    } = Discord;
+
+    const container = new ContainerBuilder();
+
+    if (supportbot.Embed?.Colours?.General) {
+      container.setAccentColor(
+        parseInt(String(supportbot.Embed.Colours.General).replace("#", ""), 16),
+      );
+    }
+
+    const title = new TextDisplayBuilder().setContent(
+      `**${supportbotai.General?.Name || "SupportBot AI"}**`,
+    );
+
+    const body = new TextDisplayBuilder().setContent(replyContent);
+
+    container.addTextDisplayComponents(title);
+    container.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+    container.addTextDisplayComponents(body);
+
+    if (suggestTicket) {
+      container.addSeparatorComponents(new SeparatorBuilder().setDivider(true));
+      container.addTextDisplayComponents(
+        new TextDisplayBuilder().setContent(getSuggestTicketText()),
+      );
+    }
+
+    return message.reply({
+      flags: MessageFlags.IsComponentsV2,
+      components: [container],
+    });
+  }
+
+  const embed = new Discord.EmbedBuilder()
+    .setAuthor({
+      name: supportbotai.General.Name,
+      iconURL: client.user.displayAvatarURL(),
+    })
+    .setDescription(`${replyContent}${ticketHint}`)
+    .setColor(supportbotai.Embed.Color)
+    .setFooter({
+      text: supportbotai.Embed.Footer,
+      iconURL: message.author.displayAvatarURL(),
+    })
+    .setTimestamp();
+
+  return message.reply({ embeds: [embed] });
+}
+
+function rememberUserFacts(message) {
+  if (!message?.guild || !message?.author || !message?.content) return;
+
+  const content = message.content.trim();
+
+  const nameMatch = content.match(/^my name is\s+(.+)$/i);
+  if (nameMatch && typeof AIDatabase.saveUserFact === "function") {
+    AIDatabase.saveUserFact({
+      guildId: message.guild.id,
+      userId: message.author.id,
+      factType: "profile",
+      factKey: "name",
+      factValue: nameMatch[1].trim(),
+    });
+  }
+
+  const nicknameMatch = content.match(/^i(?:'| a)?m\s+(.+)$/i);
+  if (
+    nicknameMatch &&
+    nicknameMatch[1] &&
+    nicknameMatch[1].length <= 32 &&
+    typeof AIDatabase.saveUserFact === "function"
+  ) {
+    AIDatabase.saveUserFact({
+      guildId: message.guild.id,
+      userId: message.author.id,
+      factType: "profile",
+      factKey: "display_name",
+      factValue: nicknameMatch[1].trim(),
+    });
+  }
+
+  const usesMatch = content.match(/^i use\s+(.+)$/i);
+  if (usesMatch && typeof AIDatabase.saveUserFact === "function") {
+    AIDatabase.saveUserFact({
+      guildId: message.guild.id,
+      userId: message.author.id,
+      factType: "preference",
+      factKey: "uses",
+      factValue: usesMatch[1].trim(),
+    });
+  }
 }
 
-// Event handler for message creation
 module.exports = new Event("messageCreate", async (client, message) => {
-    if (message.author.bot || !message.guild) return;
-    if (!CHANNELS.includes(message.channelId) && !message.mentions.users.has(client.user.id)) return;
+  if (message.guild && typeof db.getTicket === "function") {
+    const activeTicket = db.getTicket(message.channel.id);
+    if (activeTicket && global.apiServer) {
+      global.apiServer.broadcast("ticket_message", {
+        ticketId: message.channel.id,
+        message: {
+          id: message.id,
+          author: {
+            id: message.author.id,
+            username: message.author.username,
+            globalName: message.author.globalName || message.author.username,
+            avatar: message.author.displayAvatarURL({ extension: "png", size: 64 }),
+            bot: message.author.bot
+          },
+          content: (() => {
+            if (message.content && message.content.trim()) return message.content;
+            if (Array.isArray(message.components) && message.components.length > 0) {
+              const texts = [];
+              for (const comp of message.components) {
+                const data = typeof comp.toJSON === "function" ? comp.toJSON() : comp;
+                if (data.content) texts.push(data.content);
+                if (Array.isArray(data.components)) {
+                  for (const child of data.components) {
+                    const childData = typeof child.toJSON === "function" ? child.toJSON() : child;
+                    if (childData.content) texts.push(childData.content);
+                    if (childData.label && (childData.type === 10 || childData.type === "TEXT_DISPLAY")) {
+                      texts.push(childData.label);
+                    }
+                  }
+                }
+              }
+              if (texts.length > 0) return texts.join("\n");
+            }
+            return message.content || "";
+          })(),
+          containerColor: (() => {
+            if (Array.isArray(message.components)) {
+              for (const comp of message.components) {
+                const data = typeof comp.toJSON === "function" ? comp.toJSON() : comp;
+                if (data.accent_color) {
+                  return `#${data.accent_color.toString(16).padStart(6, "0")}`;
+                }
+              }
+            }
+            return null;
+          })(),
+          embeds: (message.embeds || []).map(e => ({
+            title: e.title || null,
+            description: e.description || null,
+            color: e.color ? `#${e.color.toString(16).padStart(6, "0")}` : "#5865F2",
+            author: e.author ? { name: e.author.name, iconURL: e.author.iconURL } : null,
+            fields: (e.fields || []).map(f => ({ name: f.name, value: f.value, inline: f.inline })),
+            footer: e.footer ? { text: e.footer.text, iconURL: e.footer.iconURL } : null,
+            thumbnail: e.thumbnail?.url ? { url: e.thumbnail.url } : null,
+            image: e.image?.url ? { url: e.image.url } : null,
+            timestamp: e.timestamp || null
+          })),
+          components: (message.components || []).map(c => {
+            const data = typeof c.toJSON === "function" ? c.toJSON() : c;
+            return {
+              type: data.type,
+              components: (data.components || []).map(sub => {
+                const subData = typeof sub.toJSON === "function" ? sub.toJSON() : sub;
+                return {
+                  type: subData.type,
+                  label: subData.label || subData.content || null,
+                  style: subData.style || null,
+                  url: subData.url || null,
+                  customId: subData.custom_id || subData.customId || null,
+                  emoji: subData.emoji ? (subData.emoji.name || subData.emoji.id) : null
+                };
+              })
+            };
+          }),
+          attachments: Array.from((message.attachments || []).values()).map(a => ({
+            id: a.id,
+            name: a.name,
+            url: a.url,
+            contentType: a.contentType
+          })),
+          createdAt: message.createdTimestamp
+        }
+      });
+    }
+  }
 
-if (supportbotai.Enabled) {
+  if (message.author.bot || !message.guild) return;
 
-    const sendTypingInterval = setInterval(() => {
-        message.channel.sendTyping();
-    }, 5000);
+  let shouldRespond =
+    CHANNELS.includes(message.channelId) ||
+    message.mentions.users.has(client.user.id);
 
-    let conversation = [{
+  if (!shouldRespond && message.channel.isThread()) {
+    let ticket = null;
+
+    if (typeof db.getTicketByAIChannel === "function") {
+      ticket = db.getTicketByAIChannel(message.channel.id);
+    }
+
+    if (!ticket && typeof db.getTicket === "function") {
+      ticket = db.getTicket(message.channel.id);
+    }
+
+    if (
+      !ticket &&
+      message.channel.parentId &&
+      typeof db.getTicket === "function"
+    ) {
+      ticket = db.getTicket(message.channel.parentId);
+    }
+
+    if (
+      ticket &&
+      ticket.aiModeEnabled &&
+      ticket.aiChannelId === message.channel.id
+    ) {
+      shouldRespond = true;
+    }
+  }
+
+  if (!shouldRespond) return;
+
+  if (!supportbotai.Enabled) {
+    const embed = new Discord.EmbedBuilder()
+      .setAuthor({
+        name: supportbotai.General.Name,
+        iconURL: client.user.displayAvatarURL(),
+      })
+      .setDescription(
+        supportbotai.Messages?.AIDisabled || "AI is currently disabled.",
+      )
+      .setColor(supportbot.Embed.Colours.Error)
+      .setFooter({
+        text: supportbotai.Embed.Footer,
+        iconURL: message.author.displayAvatarURL(),
+      });
+
+    return message.reply({ embeds: [embed] });
+  }
+
+  const typingInterval = setInterval(() => {
+    message.channel.sendTyping().catch(() => { });
+  }, 5000);
+
+  try {
+    const memoryConfig = supportbotai.Memory || {};
+    const memoryEnabled = memoryConfig.Enabled !== false;
+
+    if (memoryEnabled) {
+      AIDatabase.addMessage({
+        guildId: message.guild.id,
+        channelId: message.channel.id,
+        userId: message.author.id,
+        role: "user",
+        content: message.content,
+      });
+
+      rememberUserFacts(message);
+    }
+
+    const ticket = getTicketContextForMessage(message);
+
+    const conversation = buildConversationFromMemory(message);
+
+    if (ticket) {
+      conversation.push({
         role: "system",
-        content: "SupportBot is your friendly neighbourhood support bot."
-    }];
+        content: buildTicketContext(ticket, message),
+      });
+    }
 
-    let prevMessages = await message.channel.messages.fetch({ limit: 10 });
-    prevMessages = prevMessages.reverse().filter(msg => !msg.author.bot || msg.author.id === client.user.id);
+    const provider = getProvider();
 
-    prevMessages.forEach((msg) => {
-        const username = msg.author.username.replace(/\s+/g, '_').replace(/[^\w\s]/gi, '');
-
-        conversation.push({
-            role: msg.author.id === client.user.id ? "assistant" : "user",
-            name: username,
-            content: msg.content,
-        });
+    const response = await provider.chat({
+      messages: conversation,
+      temperature: supportbotai.General.Temperature || 0.4,
+      maxTokens: supportbotai.General.Tokens || 800,
     });
 
-    try {
-        const response = await openai.chat.completions.create({
-            model: supportbotai.General.Model,
-            messages: conversation,
-            max_tokens: supportbotai.General.Tokens,
-        });
+    clearInterval(typingInterval);
 
-        clearInterval(sendTypingInterval);
+    if (!response?.content) {
+      const embed = new Discord.EmbedBuilder()
+        .setDescription(
+          supportbotai.Messages?.ErrorResponse ||
+          "I couldn't generate a response.",
+        )
+        .setColor(supportbotai.Embed.Color);
 
-        if (response.choices && response.choices.length > 0) {
-            const replyContent = response.choices[0].message.content;
-
-            const SupportBotAI = new Discord.EmbedBuilder()
-                .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-                .setDescription(replyContent)
-                .setColor(supportbotai.Embed.Color)
-                .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-                .setTimestamp();
-
-            if (replyContent.length > 2000) {
-                const pasteLink = await createPaste(replyContent);
-
-                const SupportBotAIPastebin = new Discord.EmbedBuilder()
-                    .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-                    .setDescription(supportbotai.Messages.MessageTooLong.replace("{pastebin}", pasteLink))
-                    .setColor(supportbotai.Embed.Color)
-                    .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-                    .setTimestamp();
-
-                message.reply({ embeds: [SupportBotAIPastebin] });
-            } else {
-                message.reply({ embeds: [SupportBotAI] });
-            }
-        } else {
-            const SupportBotAIErrorResponse = new Discord.EmbedBuilder()
-                .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-                .setDescription(supportbotai.Messages.ErrorResponse)
-                .setColor(supportbotai.Embed.Color)
-                .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-                .setTimestamp();
-
-            message.reply({ embeds: [SupportBotAIErrorResponse], ephemeral: true });
-        }
-    } catch (error) {
-        clearInterval(sendTypingInterval);
-
-        const SupportBotAIErrorResponse = new Discord.EmbedBuilder()
-            .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-            .setDescription(supportbotai.Messages.OpenAIError)
-            .setColor(supportbot.Embed.Colours.Error)
-            .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-            .setTimestamp();
-
-        console.error('OpenAI Error:', error);
-        message.reply({ embeds: [SupportBotAIErrorResponse], ephemeral: true });
+      return message.reply({ embeds: [embed] });
     }
 
-}
+    const replyContent = response.content;
 
-if (supportbotai.Enabled === false) {
-    const AIDisabled = new Discord.EmbedBuilder()
-        .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
-        .setDescription(supportbotai.Messages.AIDisabled)
-        .setColor(supportbot.Embed.Colours.Error)
-        .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
-        .setTimestamp();
+    if (memoryEnabled) {
+      AIDatabase.addMessage({
+        guildId: message.guild.id,
+        channelId: message.channel.id,
+        userId: client.user.id,
+        role: "assistant",
+        content: replyContent,
+      });
+    }
 
-    message.reply({ embeds: [AIDisabled], ephemeral: true })
-    return;
-}
+    if (replyContent.length > 4000) {
+      const pasteLink = await createPaste(replyContent);
 
+      if (pasteLink) {
+        const embed = new Discord.EmbedBuilder()
+          .setDescription(
+            (
+              supportbotai.Messages?.MessageTooLong ||
+              "My response was too long, so I uploaded it here: {pastebin}"
+            ).replace("{pastebin}", pasteLink),
+          )
+          .setColor(supportbotai.Embed.Color);
+
+        return message.reply({ embeds: [embed] });
+      }
+
+      return message.reply({
+        content: replyContent.slice(0, 1900),
+      });
+    }
+
+    const suggestTicket = shouldSuggestTicket(message, ticket);
+
+    const sentMessage = await sendAIResponse({
+      client,
+      message,
+      replyContent,
+      suggestTicket: false,
+    });
+
+    if (
+      shouldSuggestTicket(message, ticket) &&
+      supportbotai.Features?.SuggestTickets === true
+    ) {
+      const hintMessage = await message.channel.send(
+        supportbotai.Messages?.SuggestTicketText ||
+        "Need more help? React with 🎫 to open a ticket.",
+      );
+
+      await hintMessage
+        .react(supportbotai.Messages?.SuggestTicketReaction || "🎫")
+        .catch(() => { });
+
+      setTimeout(
+        () => {
+          hintMessage.delete().catch(() => { });
+        },
+        5 * 60 * 1000,
+      );
+    }
+  } catch (error) {
+    clearInterval(typingInterval);
+
+    console.error("AI Error:", error);
+
+    const embed = new Discord.EmbedBuilder()
+      .setDescription(
+        supportbotai.Messages?.AIError ||
+        supportbotai.Messages?.ErrorResponse ||
+        "There was an error contacting the AI provider.",
+      )
+      .setColor(supportbot.Embed.Colours.Error);
+
+    message.reply({ embeds: [embed] }).catch(() => { });
+  }
 });

Events/messageDelete.js

@@ -0,0 +1,36 @@
+const { EmbedBuilder } = require('discord.js');
+const fs = require("fs");
+const yaml = require("js-yaml");
+const Event = require("../Structures/Event.js");
+
+const supportbot = require("../Structures/ConfigStore").supportbot;
+const msgconfig = require("../Structures/ConfigStore").messages;
+
+module.exports = new Event("messageDelete", async (client, message) => {
+    if (!message.guild) return;
+
+    const author = message.author || (message.partial ? await message.fetch().then(m => m.author).catch(() => null) : null);
+    if (!author || author.bot) return;
+
+    const content = message.content || (message.attachments.size > 0 ? "Contains attachment(s)" : "*No content*");
+
+    const deleteLogChannel = message.guild.channels.cache.get(supportbot.MessageDelete.Channel) ||
+        message.guild.channels.cache.find(c => c.name === supportbot.MessageDelete.Channel);
+
+    const deletedMessageEmbed = new EmbedBuilder()
+        .setColor(supportbot.MessageDelete.Colour)
+        .setTitle("Message Deleted")
+        .setDescription(`> **Channel:** <#${message.channel.id}>\n> **Message ID:** ${message.id}\n> **Message author:** ${author.tag} (${author.id})\n> **Message Created:** <t:${Math.floor(message.createdTimestamp / 1000)}:F>`)
+        .addFields({ name: "Deleted Content", value: content, inline: false })
+        .setThumbnail(author.displayAvatarURL())
+        .setTimestamp();
+
+    if (message.attachments.size > 0) {
+        const attachment = message.attachments.first();
+        deletedMessageEmbed.addFields({ name: "Attachment", value: `[${attachment.name}](${attachment.proxyURL})` });
+    }
+
+    if (deleteLogChannel) {
+        deleteLogChannel.send({ embeds: [deletedMessageEmbed] });
+    }
+});

Events/messageReactionAdd.js

@@ -0,0 +1,68 @@
+const supportbot = require("../Structures/ConfigStore").supportbot;
+const supportbotai = require("../Structures/ConfigStore").supportbotAi;
+const cmdconfig = require("../Structures/ConfigStore").commands;
+
+const Event = require("../Structures/Event.js");
+
+module.exports = new Event(
+  "messageReactionAdd",
+  async (client, reaction, user) => {
+    try {
+      if (user.bot) return;
+
+      if (reaction.partial) {
+        await reaction.fetch().catch(() => null);
+      }
+
+      const message = reaction.message;
+      if (!message || !message.guild) return;
+
+      const reactionEmoji = reaction.emoji?.name || reaction.emoji?.id || null;
+      const expectedReaction =
+        supportbotai.Messages?.SuggestTicketReaction || "🎫";
+
+      if (reactionEmoji !== expectedReaction) return;
+      if (supportbotai.Features?.SuggestTickets !== true) return;
+      if (message.author?.id !== client.user.id) return;
+
+      const expectedText =
+        supportbotai.Messages?.SuggestTicketText ||
+        "Need more help? React with 🎫 to open a ticket.";
+
+      if ((message.content || "").trim() !== expectedText.trim()) return;
+
+      await message.delete().catch(() => {});
+
+      const cmd = client.commands.get(cmdconfig.OpenTicket.Command);
+      if (!cmd) {
+        console.error("Open ticket command not found.");
+        return;
+      }
+
+      const member = await message.guild.members
+        .fetch(user.id)
+        .catch(() => null);
+
+      if (!member) return;
+
+      const fakeInteraction = {
+        user,
+        member,
+        guild: message.guild,
+        channel: message.channel,
+        client,
+        replied: true,
+        deferred: false,
+        reason: `Opened from AI suggestion in #${message.channel.name}`,
+        options: {
+          getString: () => null,
+        },
+        reply: async () => null,
+      };
+
+      await cmd.run(fakeInteraction);
+    } catch (error) {
+      console.error("Error handling AI ticket reaction:", error);
+    }
+  },
+);

Events/messageUpdate.js

@@ -0,0 +1,57 @@
+const { EmbedBuilder } = require('discord.js');
+const fs = require("fs");
+const yaml = require("js-yaml");
+const Event = require("../Structures/Event.js");
+
+// Load the configuration files
+const supportbot = require("../Structures/ConfigStore").supportbot;
+const msgconfig = require("../Structures/ConfigStore").messages;
+
+module.exports = new Event("messageUpdate", async (client, oldMessage, newMessage) => {
+
+    // Check if the message is from a guild and not from a bot
+    if (!newMessage.guild || newMessage.author.bot) return;
+
+    // Fetch old message if it's not cached (important for message content)
+    if (!oldMessage.content && oldMessage.partial) {
+        try {
+            oldMessage = await oldMessage.fetch();
+        } catch (err) {
+            console.error('Error fetching old message:', err);
+            return;
+        }
+    }
+
+    // Fallback if content is missing
+    const oldMessageContent = oldMessage.content || (oldMessage.attachments.size > 0 ? 'Contains attachment(s)' : '*No content*');
+    const newMessageContent = newMessage.content || (newMessage.attachments.size > 0 ? 'Contains attachment(s)' : '*No content*');
+
+    // Get the update log channel either by ID or by name
+    const updateLogChannel = newMessage.guild.channels.cache.get(supportbot.MessageUpdate.Channel) ||
+        newMessage.guild.channels.cache.find(channel => channel.name === supportbot.MessageUpdate.Channel);
+
+    // Create the embed for the updated message
+    const updatedMessageEmbed = new EmbedBuilder()
+        .setColor(supportbot.MessageUpdate.Colour)
+        .setTitle("Message Updated")
+        .setDescription(`> **Channel:** <#${newMessage.channel.id}>\n> **Message ID:** [${newMessage.id}](https://discord.com/channels/${newMessage.guild.id}/${newMessage.channel.id}/${newMessage.id})\n> **Message author:** ${newMessage.author.tag} (${newMessage.author.id})\n> **Message Created:** <t:${Math.floor(oldMessage.createdTimestamp / 1000)}:F>`)
+        .addFields(
+            { name: 'Old Message', value: oldMessageContent, inline: false },
+            { name: 'New Message', value: newMessageContent, inline: false }
+        )
+        .setThumbnail(newMessage.author.displayAvatarURL())
+        .setTimestamp();
+
+    // If the new message contains an attachment, add it to the embed
+    if (newMessage.attachments.size > 0) {
+        const attachment = newMessage.attachments.first();
+        updatedMessageEmbed.addFields({ name: 'Attachment', value: `[${attachment.name}](${attachment.proxyURL})` });
+    }
+
+    // Send the embed to the update log channel if the channel is found
+    if (updateLogChannel) {
+        updateLogChannel.send({
+            embeds: [updatedMessageEmbed]
+        });
+    }
+});

Events/ready.js

@@ -1,147 +1,8 @@
-// SupportBot | Emerald Services
-// Ready Event
-
-const fs = require("fs");
-
-const Discord = require("discord.js");
-const { Client, GatewayIntentBits, ActivityType } = require('discord.js');
-const client = new Discord.Client({intents: 32767})
-
-const yaml = require("js-yaml");
-
-const supportbot = yaml.load(
-  fs.readFileSync("./Configs/supportbot.yml", "utf8")
-);
-const panelconfig = yaml.load(
-  fs.readFileSync("./Configs/ticket-panel.yml", "utf8")
-);
-
-const cmdconfig = yaml.load(
-  fs.readFileSync("./Configs/commands.yml", "utf8")
-);
-
-const msgconfig = yaml.load(
-  fs.readFileSync("./Configs/messages.yml", "utf8")
-);
-
 const Event = require("../Structures/Event.js");
+const { runBotReady } = require("../Structures/BotStartup.js");
 
-let chan1 = client.channels.cache.get(panelconfig.Channel);
-
-module.exports = new Event("ready", async (client, interaction) => {
-  const { getRole, getChannel, getCategory } = client;
-
-  if (supportbot.Activity.Type === "Playing", "playing") {
-    client.user.setPresence({
-      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Playing }],
-      status: supportbot.Activity.Type,
-    });
-  }
-
-  if (supportbot.Activity.Type === "Watching", "watching") {
-    client.user.setPresence({
-      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Watching }],
-      status: supportbot.Activity.Type,
-    });
-  }
-  
-  if (supportbot.Activity.Type === "Listening", "listening") {
-    client.user.setPresence({
-      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Listening }],
-      status: supportbot.Activity.Type,
-    });
-  }
-
-  if (supportbot.Activity.Type === "Competing", "competing") {
-    client.user.setPresence({
-      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Competing }],
-      status: supportbot.Activity.Type,
-    });
-  }
-
-  console.log(`\u001b[33m`, `――――――――――――――――――――――――――――――――――――――――――――`);
-  console.log(`    `);
-  console.log(`\u001b[31m`, `┏━━━┓╋╋╋╋╋╋╋╋╋╋╋╋╋┏┓┏━━┓╋╋╋┏┓`);
-  console.log(`\u001b[31m`, `┃┏━┓┃╋╋╋╋╋╋╋╋╋╋╋╋┏┛┗┫┏┓┃╋╋┏┛┗┓`);
-  console.log(`\u001b[31m`, `┃┗━━┳┓┏┳━━┳━━┳━━┳┻┓┏┫┗┛┗┳━┻┓┏┛`);
-  console.log(`\u001b[31m`, `┗━━┓┃┃┃┃┏┓┃┏┓┃┏┓┃┏┫┃┃┏━┓┃┏┓┃┃`);
-  console.log(`\u001b[31m`, `┃┗━┛┃┗┛┃┗┛┃┗┛┃┗┛┃┃┃┗┫┗━┛┃┗┛┃┗┓`);
-  console.log(`\u001b[31m`, `┗━━━┻━━┫┏━┫┏━┻━━┻┛┗━┻━━━┻━━┻━┛`);
-  console.log(`\u001b[31m`, `┗╋╋╋╋╋╋╋┃┃╋┃┃`);
-  console.log(`\u001b[31m`, `╋╋╋╋╋╋╋┗┛╋┗┛`);
-  console.log(`    `);
-  console.log(`\u001b[33m`, `――――――――――――――――――――――――――――――――――――――――――――`);
-  console.log(`    `);  
-  console.log(`\u001b[33m`, `${supportbot.General.Name} | [${supportbot.SupportBot_Version}]`, `\u001b[32m`, `Connected to Discord`,);
-  console.log("\u001b[32m", "SupportBot created by Emerald Development ");
-  console.log(`    `);
-  console.log(`\u001b[33m`, `――――――――――――――――― [Links] ――――――――――――――――――`);
-  console.log("\u001b[32m", "Discord: https://dsc.gg/emerald-dev");
-  console.log("\u001b[32m", "Website: https://emeraldsrv.com");
-  console.log("\u001b[32m", "Community: https://community.emeraldsrv.com");
-  console.log("\u001b[32m", "Documentation: https://docs.emeraldsrv.com");
-  console.log(`    `);
-  console.log(`\u001b[33m`, `――――――――――――――――― [Invite] ――――――――――――――――――`);
-  console.log("\u001b[32m", `Invite URL: https://discord.com/api/oauth2/authorize?client_id=${client.user.id}&permissions=8&scope=bot%20applications.commands`);
-  console.log(`    `);
-  console.log(`\u001b[33m`, `――――――――――――――――― [Config Check] ――――――――――――――――――`);
-  console.log("\u001b[32m", "Config initialization...");
-
-  const roles = [
-    supportbot.Roles.StaffMember.Admin,
-    supportbot.Roles.StaffMember.Staff,
-    supportbot.Roles.ModRoles.Blacklisted,
-    supportbot.Roles.ModRoles.Muted
-  ];
-
-    supportbot.Departments.forEach((department) => roles.push(department.role));
-
-  if (supportbot.Roles.AutoRole.Role) roles.push(supportbot.Roles.AutoRole.Role);
-  
-   const channels = [
-     supportbot.Suggestions.Channel,
-     supportbot.Ticket.Log.TicketLog,
-     supportbot.Ticket.Log.TranscriptLog,
-     panelconfig.Channel,
-     supportbot.Welcome.Channel,
-     supportbot.Leave.Channel,
-     supportbot.Translate.Log
-   ];
-  //const categories = [supportbot.TicketCategory];
-
-  if (!channels) {
-      console.log("\u001b[31m", `[MISSING CHANNEL]`, `\u001b[37;1m`, `${channels}`, "\u001b[31m", `channel not found. Please check your config file.`);
-      return;
-  }
-//  else {
-//      console.log(`\u001b[32m`, `[CHANNEL LOCATED]`, `\u001b[37;1m`, `${channels}`, `\u001b[32;1m`, `channel has been found.`);
-//  }
-
-  const missingC = [];
-  const missingR = [];
-  const missingCat = [];
-  
-  for (let r of roles) {
-    const find = await getRole(r, client.guilds.cache.first());
-    if (!find) missingR.push(r);
-  }
- // for (let cat of categories) {
- //   const find = await getCategory(cat, client.guilds.cache.first());
- //   if (!find) missingCat.push(cat);
- // }
-
- const missingRoles = await Promise.all(roles.map(role => getRole(role, client.guilds.cache.first())));
- const missingChannels = await Promise.all(channels.map(channel => getChannel(channel, client.guilds.cache.first())));
-
- if (missingRoles.some(role => !role)) {
-  console.log("\u001b[31m", `Missing roles in your server configuration: ${missingRoles.filter(role => !role).join(', ')}`);
-  }
-
-  if (missingChannels.some(channel => !channel)) {
-  console.log("\u001b[31m", `Missing channels in your server configuration: ${missingChannels.filter(channel => !channel).join(', ')}`);
-  }
-
-  console.log("\u001b[32m", "Configs initialized, No problems were detected.");
-  console.log(`    `);
-
-});
+module.exports = new Event("clientReady", async (client) => {
+  // restartDiscordBot runs startup manually — clientReady often does not re-fire anyway
+  if (client.__explicitStartup) return;
+  await runBotReady(client, { clearConsole: true, logCommands: false });
+});

LICENSE.md

@@ -1,6 +1,6 @@
 MIT License
 
-Copyright (c) 2024 Emerald Services
+Copyright (c) 2026 Emerald Services
 
 Permission is hereby granted, free of charge, to any person obtaining a copy
 of this software and associated documentation files (the "Software"), to deal

README.md

@@ -1,6 +1,6 @@
 <h1 align="center">
     <br>
-    <a href="https://github.com/Emerald-Services/SupportBot"><img src="https://i.imgur.com/cuadAYv.png"></a>
+    <a href="https://github.com/Emerald-Services/SupportBot"><img src="https://cdn.1tzemerald.space/Emerald%20Services/SBThreadHeader.png"></a>
     <br>
     SupportBot
     <br>
@@ -13,11 +13,11 @@
 </a>
 
 <a href="https://github.com/discordjs">
-    <img src="https://img.shields.io/badge/discord.js-v13.6.x-blue.svg?style=for-the-badge&logo=javascript.svg" alt="shield.png">
+    <img src="https://img.shields.io/badge/DISCORD.JS%20-%20v14-blue?style=for-the-badge" alt="shield.png">
 </a>
 
 <a href="https://github.com/nodejs/node">
-    <img src="https://img.shields.io/badge/node.js-v16.14.x-green.svg?style=for-the-badge&logo=node" alt="shield.png">
+    <img src="https://img.shields.io/badge/NODE.JS%20-%20v20.x-green?style=for-the-badge" alt="shield.png">
 </a>
 
 <a href="https://github.com/Emerald-Services/SupportBot/releases">
@@ -28,8 +28,9 @@
 
 | SupportBot | Node.JS | Discord.JS |  Supported |
 |------------|---------|------------|------------|
-|    8.x     |   20.x  |    14.x.   | ✅ Yes
-|    7.7.3   |   16.x  |    13.x.   | ✅ Yes
+|    26.x    |   22.x  |    14.x.   | ✅ Yes
+|    8.x     |   22.x  |    14.x.   | ❌ Yes
+|    7.7.3   |   16.x  |    13.x.   | ❌ No
 |    7.x     |   16.x  |    13.x.   | ❌ No
 |    6.x     |   14.x  |    13.x.   | ❌ No
 |    5.x     |   12.x  |    13.x.   | ❌ No
@@ -39,7 +40,7 @@
 </div>
 
 <p align="center">
-  <a href="https://emeraldsrv.com/">Website</a>
+  <a href="https://emeraldsrv.dev/">Website</a>
   •
   <a href="https://github.com/Emerald-Services/SupportBot/wiki">Wiki</a>
 <br>
@@ -60,7 +61,7 @@ SupportBot is an Open-Source discord bot built with [discord.js](https://github.
 
 ## Support
 
-<a href="https://emeraldsrv.com/discord">
+<a href="https://emeraldsrv.dev/discord">
     <img alt="Discord" src="https://img.shields.io/discord/597779408295821323?logo=discord&logoColor=white&style=for-the-badge">
 </a>
 
@@ -72,10 +73,9 @@ Released under the [MIT](https://opensource.org/licenses/MIT) license.
 
 ## Third-Party
 
-- [Official addons repository](https://github.com/Emerald-Services/Addons/)
-- [Syphers Addons](https://github.com/SypherRed/SB_Addons_Unofficial)
-- [BuiltByBit](https://builtbybit.com/supportbot)
-- [Polymart](https://polymart.org/resource/supportbot-1-discord-ticket-bot.518)
+- [Verified Addons](https://emeraldsrv.dev)
+- [BuiltByBit]([https://builtbybit.com/supportbot](https://builtbybit.com/resources/supportbot-advanced-ticket-bot.8940/))
+- [Voxel](https://polymart.org/resource/supportbot-1-discord-ticket-bot.518)
 
 
 ## Contributors
@@ -90,7 +90,4 @@ You can use our [Pterodactyl egg](https://github.com/Emerald-Services/Pterodacty
 If you don't know how to install pterodactyl, you could always host it on replit:
 
 [![Run on Repl.it](https://repl.it/badge/github/ItsNyoty/IKI-bot)]([https://repl.it/github/ItsNyoty/iki](https://repl.it/github/Emerald-Services/SupportBot
-)
-
-
-
+)

SECURITY.md

@@ -1,20 +0,0 @@
-# Security Policy
-
-## Supported Versions
-
-Use this section to tell people about which versions of your project are
-currently being supported with security updates.
-
-| Version | Supported          |
-| ------- | ------------------ |
-| 7.7.2   | :white_check_mark: |
-| 7.7.1   | :white_check_mark: |
-| < 4.0   | :x:                |
-
-## Reporting a Vulnerability
-
-Use this section to tell people how to report a vulnerability.
-
-Tell them where to go, how often they can expect to get an update on a
-reported vulnerability, what to expect if the vulnerability is accepted or
-declined, etc.

Structures/AIDatabase.js

@@ -0,0 +1,438 @@
+const Database = require("better-sqlite3");
+const path = require("path");
+
+const db = new Database(path.join(__dirname, "../Data/ai-memory.db"));
+
+db.pragma("journal_mode = WAL");
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ai_conversations (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    guild_id TEXT,
+    channel_id TEXT,
+    user_id TEXT,
+    role TEXT NOT NULL,
+    content TEXT NOT NULL,
+    created_at INTEGER NOT NULL
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ai_summaries (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    guild_id TEXT,
+    channel_id TEXT,
+    summary TEXT NOT NULL,
+    created_at INTEGER NOT NULL,
+    updated_at INTEGER NOT NULL
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ai_facts (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    guild_id TEXT,
+    channel_id TEXT,
+    user_id TEXT,
+    fact_type TEXT NOT NULL,
+    fact_key TEXT NOT NULL,
+    fact_value TEXT NOT NULL,
+    created_at INTEGER NOT NULL,
+    updated_at INTEGER NOT NULL
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ai_knowledge (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    source_type TEXT NOT NULL,
+    source_name TEXT NOT NULL,
+    title TEXT NOT NULL,
+    content TEXT NOT NULL,
+    created_at INTEGER NOT NULL,
+    updated_at INTEGER NOT NULL
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ai_sessions (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    guild_id TEXT,
+    channel_id TEXT,
+    user_id TEXT,
+    model TEXT,
+    mode TEXT,
+    last_message_at INTEGER,
+    created_at INTEGER NOT NULL,
+    updated_at INTEGER NOT NULL
+  )
+`,
+).run();
+
+try {
+  db.prepare(`ALTER TABLE ai_facts ADD COLUMN user_id TEXT`).run();
+} catch (e) {
+  if (!String(e).includes("duplicate column name")) throw e;
+}
+
+module.exports = {
+  saveUserFact({ guildId, userId, factType, factKey, factValue }) {
+    const existing = db
+      .prepare(
+        `
+      SELECT id FROM ai_facts
+      WHERE guild_id IS ? AND user_id IS ? AND fact_type = ? AND fact_key = ?
+      LIMIT 1
+    `,
+      )
+      .get(guildId || null, userId || null, factType, factKey);
+
+    if (existing) {
+      db.prepare(
+        `
+        UPDATE ai_facts
+        SET fact_value = ?, updated_at = ?
+        WHERE id = ?
+      `,
+      ).run(factValue, Date.now(), existing.id);
+      return;
+    }
+
+    db.prepare(
+      `
+      INSERT INTO ai_facts (
+        guild_id, channel_id, user_id, fact_type, fact_key, fact_value, created_at, updated_at
+      ) VALUES (?, ?, ?, ?, ?, ?, ?, ?)
+    `,
+    ).run(
+      guildId || null,
+      null,
+      userId || null,
+      factType,
+      factKey,
+      factValue,
+      Date.now(),
+      Date.now(),
+    );
+  },
+
+  getUserFacts(guildId, userId) {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_facts
+      WHERE guild_id IS ? AND user_id IS ?
+      ORDER BY updated_at DESC
+    `,
+      )
+      .all(guildId || null, userId || null);
+  },
+
+  getUserFactsByScope({ guildId = null, userId = null, scope = "guild" }) {
+    if (!userId) return [];
+
+    if (scope === "global") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_facts
+        WHERE user_id IS ?
+        ORDER BY updated_at DESC
+      `,
+        )
+        .all(userId || null);
+    }
+
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_facts
+      WHERE guild_id IS ? AND user_id IS ?
+      ORDER BY updated_at DESC
+    `,
+      )
+      .all(guildId || null, userId || null);
+  },
+
+  addMessage({ guildId, channelId, userId, role, content }) {
+    db.prepare(
+      `
+      INSERT INTO ai_conversations (
+        guild_id, channel_id, user_id, role, content, created_at
+      ) VALUES (?, ?, ?, ?, ?, ?)
+    `,
+    ).run(
+      guildId || null,
+      channelId || null,
+      userId || null,
+      role,
+      content,
+      Date.now(),
+    );
+  },
+
+  getRecentMessages(channelId, limit = 15) {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_conversations
+      WHERE channel_id = ?
+      ORDER BY created_at DESC
+      LIMIT ?
+    `,
+      )
+      .all(channelId, limit)
+      .reverse();
+  },
+
+  getRecentMessagesByScope({ guildId = null, channelId = null, limit = 15, scope = "guild" }) {
+    if (scope === "channel") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_conversations
+        WHERE channel_id = ?
+        ORDER BY created_at DESC
+        LIMIT ?
+      `,
+        )
+        .all(channelId || null, limit)
+        .reverse();
+    }
+
+    if (scope === "global") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_conversations
+        ORDER BY created_at DESC
+        LIMIT ?
+      `,
+        )
+        .all(limit)
+        .reverse();
+    }
+
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_conversations
+      WHERE guild_id IS ?
+      ORDER BY created_at DESC
+      LIMIT ?
+    `,
+      )
+      .all(guildId || null, limit)
+      .reverse();
+  },
+
+  saveSummary({ guildId, channelId, summary }) {
+    const existing = db
+      .prepare(
+        `
+      SELECT id FROM ai_summaries
+      WHERE guild_id IS ? AND channel_id IS ?
+      ORDER BY updated_at DESC
+      LIMIT 1
+    `,
+      )
+      .get(guildId || null, channelId || null);
+
+    if (existing) {
+      db.prepare(
+        `
+        UPDATE ai_summaries
+        SET summary = ?, updated_at = ?
+        WHERE id = ?
+      `,
+      ).run(summary, Date.now(), existing.id);
+      return;
+    }
+
+    db.prepare(
+      `
+      INSERT INTO ai_summaries (
+        guild_id, channel_id, summary, created_at, updated_at
+      ) VALUES (?, ?, ?, ?, ?)
+    `,
+    ).run(guildId || null, channelId || null, summary, Date.now(), Date.now());
+  },
+
+  getLatestSummary(channelId) {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_summaries
+      WHERE channel_id = ?
+      ORDER BY updated_at DESC
+      LIMIT 1
+    `,
+      )
+      .get(channelId);
+  },
+
+  getLatestSummaryByScope({ guildId = null, channelId = null, scope = "guild" }) {
+    if (scope === "channel") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_summaries
+        WHERE channel_id = ?
+        ORDER BY updated_at DESC
+        LIMIT 1
+      `,
+        )
+        .get(channelId || null);
+    }
+
+    if (scope === "global") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_summaries
+        ORDER BY updated_at DESC
+        LIMIT 1
+      `,
+        )
+        .get();
+    }
+
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_summaries
+      WHERE guild_id IS ?
+      ORDER BY updated_at DESC
+      LIMIT 1
+    `,
+      )
+      .get(guildId || null);
+  },
+
+  saveFact({ guildId, channelId, factType, factKey, factValue }) {
+    const existing = db
+      .prepare(
+        `
+      SELECT id FROM ai_facts
+      WHERE guild_id IS ? AND channel_id IS ? AND fact_type = ? AND fact_key = ?
+      LIMIT 1
+    `,
+      )
+      .get(guildId || null, channelId || null, factType, factKey);
+
+    if (existing) {
+      db.prepare(
+        `
+        UPDATE ai_facts
+        SET fact_value = ?, updated_at = ?
+        WHERE id = ?
+      `,
+      ).run(factValue, Date.now(), existing.id);
+      return;
+    }
+
+    db.prepare(
+      `
+      INSERT INTO ai_facts (
+        guild_id, channel_id, fact_type, fact_key, fact_value, created_at, updated_at
+      ) VALUES (?, ?, ?, ?, ?, ?, ?)
+    `,
+    ).run(
+      guildId || null,
+      channelId || null,
+      factType,
+      factKey,
+      factValue,
+      Date.now(),
+      Date.now(),
+    );
+  },
+
+  getFacts(channelId) {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_facts
+      WHERE channel_id = ?
+      ORDER BY updated_at DESC
+    `,
+      )
+      .all(channelId);
+  },
+
+  getFactsByScope({ guildId = null, channelId = null, scope = "guild" }) {
+    if (scope === "channel") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_facts
+        WHERE channel_id = ? AND user_id IS NULL
+        ORDER BY updated_at DESC
+      `,
+        )
+        .all(channelId || null);
+    }
+
+    if (scope === "global") {
+      return db
+        .prepare(
+          `
+        SELECT * FROM ai_facts
+        WHERE user_id IS NULL
+        ORDER BY updated_at DESC
+      `,
+        )
+        .all();
+    }
+
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_facts
+      WHERE guild_id IS ? AND user_id IS NULL
+      ORDER BY updated_at DESC
+    `,
+      )
+      .all(guildId || null);
+  },
+
+  addKnowledge({ sourceType, sourceName, title, content }) {
+    db.prepare(
+      `
+      INSERT INTO ai_knowledge (
+        source_type, source_name, title, content, created_at, updated_at
+      ) VALUES (?, ?, ?, ?, ?, ?)
+    `,
+    ).run(sourceType, sourceName, title, content, Date.now(), Date.now());
+  },
+
+  getKnowledge(limit = 25) {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ai_knowledge
+      ORDER BY updated_at DESC
+      LIMIT ?
+    `,
+      )
+      .all(limit);
+  },
+
+  clearKnowledge() {
+    db.prepare(`DELETE FROM ai_knowledge`).run();
+  },
+
+  clearConversations(channelId) {
+    if (!channelId) return;
+    db.prepare(`DELETE FROM ai_conversations WHERE channel_id = ?`).run(channelId);
+  },
+};

Structures/Addon.js

@@ -1,6 +1,6 @@
+
 // SupportBot | Emerald Services
 // Addon Structure
-
 class Command {
   constructor(options) {
     this.name = options.name;
@@ -10,7 +10,13 @@ class Command {
     this.run = options.run;
     this.defaultPermission = true;
   }
+
+  // Method to dynamically update options
+  setOptions(options) {
+    this.options = options;
+  }
 }
+
 class Event {
   constructor(event, run) {
     this.event = event;

Structures/AddonCatalog.js

@@ -0,0 +1,185 @@
+const fs = require("fs");
+const path = require("path");
+const axios = require("axios");
+const { withTimeout } = require("./asyncTimeout.js");
+const AdmZip = require("adm-zip");
+const yaml = require("js-yaml");
+
+const EMERALD_API = "https://emeraldsrv.dev/api/v1";
+
+function getApiKey() {
+  try {
+    if (fs.existsSync("./Configs/api.yml")) {
+      const config = yaml.load(fs.readFileSync("./Configs/api.yml", "utf8"));
+      return config?.API?.EmeraldAPIKey || "";
+    }
+  } catch (e) {
+    console.error("Failed to read api.yml:", e);
+  }
+  return "";
+}
+
+function ensureAddonDirs() {
+  if (!fs.existsSync("./Addons")) {
+    fs.mkdirSync("./Addons", { recursive: true });
+  }
+  if (!fs.existsSync("./Addons/Configs")) {
+    fs.mkdirSync("./Addons/Configs", { recursive: true });
+  }
+}
+
+async function listCatalogAddons() {
+  const key = getApiKey();
+  if (!key) throw new Error("EmeraldAPIKey not configured in api.yml");
+
+  const res = await withTimeout(
+    axios.get(`${EMERALD_API}/resources`, {
+      headers: { Authorization: `Bearer ${key}` },
+      timeout: 15_000,
+    }),
+    18_000,
+    "Emerald API request timed out",
+  );
+
+  if (res.data.status !== "success") {
+    throw new Error(res.data.message || "Failed to fetch catalog");
+  }
+
+  return res.data.data.map(item => ({
+    id: item.id.toString(),
+    name: item.title,
+    slug: item.slug,
+    description: `Emerald Services Resource - ${item.slug}`,
+    price: item.price,
+    is_external: item.is_external,
+    external_store: item.external_store,
+    repositoryUrl: item.external_url || `https://emeraldsrv.dev`,
+    jsFiles: [],
+    configFiles: []
+  })).sort((a, b) => a.name.localeCompare(b.name));
+}
+
+async function downloadFile(id) {
+  const key = getApiKey();
+  const res = await withTimeout(
+    axios.get(`${EMERALD_API}/download?id=${id}`, {
+      headers: { Authorization: `Bearer ${key}` },
+      responseType: "arraybuffer", 
+      timeout: 30_000 
+    }),
+    35_000,
+    "Addon file download timed out",
+  );
+  return Buffer.from(res.data);
+}
+
+function listLocalAddonJs() {
+  ensureAddonDirs();
+  return fs
+    .readdirSync("./Addons")
+    .filter((f) => f.endsWith(".js") && f !== "addon.js");
+}
+
+function listLocalAddonConfigs() {
+  ensureAddonDirs();
+  const dir = "./Addons/Configs";
+  if (!fs.existsSync(dir)) return [];
+  return fs
+    .readdirSync(dir)
+    .filter((f) => f.endsWith(".yml") || f.endsWith(".yaml") || f.endsWith(".json"));
+}
+
+function isAddonInstalled(catalogEntry) {
+  const localJs = listLocalAddonJs();
+  return localJs.some(f => f.includes(catalogEntry.slug) || f.includes(catalogEntry.id.toString()) || f.includes(catalogEntry.name.replace(/ /g, '')));
+}
+
+async function listInstalledAddons(catalog) {
+  const localJs = listLocalAddonJs();
+  const installed = [];
+
+  for (const file of localJs) {
+    const name = file.replace(/\.js$/, "");
+    const match = catalog.find(c => c.slug === name || c.id.toString() === name || c.name.replace(/ /g, '') === name);
+    
+    installed.push({
+      id: match ? match.id : name,
+      name: match ? match.name : name,
+      jsFiles: [file],
+      configFiles: listLocalAddonConfigs().filter(f => f.startsWith(name)),
+      custom: !match
+    });
+  }
+  return installed;
+}
+
+async function installAddonFromCatalog(addonId) {
+  const catalog = await listCatalogAddons();
+  const addon = catalog.find(c => c.id === addonId.toString());
+  
+  if (!addon) {
+    throw new Error(`Addon not found in catalog`);
+  }
+
+  ensureAddonDirs();
+  const content = await downloadFile(addon.id);
+  
+  const zip = new AdmZip(content);
+  zip.extractAllTo("./Addons", true);
+
+  return {
+    addon: addon,
+    filesWritten: [],
+  };
+}
+
+function readAddonConfig(filename) {
+  const safe = path.basename(filename);
+  if (!/^[a-zA-Z0-9_.-]+\.(yml|yaml|json)$/.test(safe)) {
+    throw new Error("Invalid config filename");
+  }
+
+  const filePath = path.join("./Addons/Configs", safe);
+  if (!fs.existsSync(filePath)) {
+    throw new Error("Addon config not found");
+  }
+
+  const raw = fs.readFileSync(filePath, "utf8");
+  if (safe.endsWith(".json")) {
+    return { filename: safe, format: "json", data: JSON.parse(raw), raw };
+  }
+
+  const yaml = require("js-yaml");
+  return { filename: safe, format: "yaml", data: yaml.load(raw) || {}, raw };
+}
+
+function writeAddonConfig(filename, data) {
+  const safe = path.basename(filename);
+  if (!/^[a-zA-Z0-9_.-]+\.(yml|yaml|json)$/.test(safe)) {
+    throw new Error("Invalid config filename");
+  }
+
+  ensureAddonDirs();
+  const filePath = path.join("./Addons/Configs", safe);
+  let content;
+
+  if (safe.endsWith(".json")) {
+    content = `${JSON.stringify(data, null, 2)}\n`;
+  } else {
+    const yaml = require("js-yaml");
+    content = yaml.dump(data, { lineWidth: 120, noRefs: true });
+  }
+
+  fs.writeFileSync(filePath, content);
+  return { filename: safe, path: filePath.replace(/\\/g, "/") };
+}
+
+module.exports = {
+  listCatalogAddons,
+  listInstalledAddons,
+  isAddonInstalled,
+  installAddonFromCatalog,
+  listLocalAddonConfigs,
+  readAddonConfig,
+  writeAddonConfig,
+};

Structures/BotInvite.js

@@ -0,0 +1,6 @@
+function getBotInviteUrl(clientId) {
+  if (!clientId) return null;
+  return `https://discord.com/api/oauth2/authorize?client_id=${clientId}&permissions=8&scope=bot%20applications.commands`;
+}
+
+module.exports = { getBotInviteUrl };

Structures/BotReload.js

@@ -0,0 +1,150 @@
+const fs = require("fs");
+const path = require("path");
+const configStore = require("./ConfigStore.js");
+const { getPrimaryGuild } = require("./GuildManager.js");
+const {
+  applyPresence,
+  runBotReady,
+  logSlashCommandsRegistered,
+} = require("./BotStartup.js");
+
+function walk(dir, ext = ".js", fileList = []) {
+  if (!fs.existsSync(dir)) return fileList;
+  for (const file of fs.readdirSync(dir)) {
+    const full = path.join(dir, file);
+    if (fs.statSync(full).isDirectory()) {
+      walk(full, ext, fileList);
+    } else if (file.endsWith(ext)) {
+      fileList.push(full.replace(/\\/g, "/"));
+    }
+  }
+  return fileList;
+}
+
+async function refreshSlashCommands(client) {
+  if (!client?.application) return { count: 0 };
+
+  const cmdconfig = configStore.commands;
+  const commandFiles = walk("./Commands");
+  client.commands.clear();
+
+  for (const file of commandFiles) {
+    const resolved = path.resolve(file);
+    if (require.cache[resolved]) {
+      delete require.cache[resolved];
+    }
+  }
+
+  let count = 0;
+  for (const file of commandFiles) {
+    const command = require(path.resolve(file));
+    const matchingConfig = Object.values(cmdconfig).find(
+      (entry) =>
+        entry &&
+        typeof entry === "object" &&
+        entry.Command &&
+        String(entry.Command).toLowerCase() ===
+          String(command.name).toLowerCase(),
+    );
+
+    if (matchingConfig && matchingConfig.Enabled === false) {
+      continue;
+    }
+
+    client.commands.set(command.name, command);
+    count++;
+  }
+
+  const payload = client.commands.map((cmd) => cmd.data ?? cmd);
+  for (const guild of client.guilds.cache.values()) {
+    await guild.commands.set(payload);
+  }
+
+  return { count };
+}
+
+async function reloadBot(client, options = {}) {
+  const { fileKey, refreshCommands = true } = options;
+
+  let reloaded;
+  if (fileKey) {
+    configStore.reloadFile(fileKey);
+    reloaded = [fileKey];
+  } else {
+    reloaded = configStore.reloadBotConfigs();
+  }
+
+  applyPresence(client);
+
+  let commands = null;
+  if (refreshCommands && (!fileKey || fileKey === "commands")) {
+    commands = await refreshSlashCommands(client);
+  }
+
+  return {
+    reloaded,
+    commands,
+  };
+}
+
+/**
+ * Reload configs from disk, reconnect the Discord session, and refresh presence/commands.
+ * API and dashboard keep running on the same process.
+ */
+async function restartDiscordBot(client) {
+  if (!client) {
+    const err = new Error("Bot client not available");
+    err.code = "NO_CLIENT";
+    throw err;
+  }
+
+  const reloaded = configStore.reloadBotConfigs();
+  const token = configStore.supportbot?.General?.Token;
+
+  if (!token || String(token).trim() === "" || token === "BOT_TOKEN") {
+    const err = new Error("Invalid or missing bot token in supportbot.yml");
+    err.code = "INVALID_TOKEN";
+    throw err;
+  }
+
+  console.log("[BotReload] Restarting Discord bot after config change…");
+  client.__restarting = true;
+
+  if (client.user) {
+    try {
+      await client.destroy();
+    } catch (destroyErr) {
+      console.warn("[BotReload] destroy:", destroyErr.message);
+    }
+  }
+
+  client.__explicitStartup = true;
+  try {
+    try {
+      await client.login(token);
+    } catch (loginErr) {
+      console.error("[BotReload] login failed:", loginErr.message);
+      const err = new Error(`Could not start bot: ${loginErr.message}`);
+      err.code = "LOGIN_FAILED";
+      throw err;
+    }
+
+    // clientReady does not fire again after destroy()+login() — run startup explicitly
+    await runBotReady(client, { clearConsole: true, logCommands: false });
+    const commands = await refreshSlashCommands(client);
+    logSlashCommandsRegistered(client);
+
+    console.log("[BotReload] Bot restarted successfully");
+    return { restarted: true, reloaded, commands };
+  } finally {
+    client.__explicitStartup = false;
+    client.__restarting = false;
+  }
+}
+
+module.exports = {
+  applyPresence,
+  refreshSlashCommands,
+  reloadBot,
+  restartDiscordBot,
+};

Structures/BotStartup.js

@@ -0,0 +1,180 @@
+const Discord = require("discord.js");
+const configStore = require("./ConfigStore.js");
+const {
+  getPrimaryGuild,
+  syncGuildHealth,
+} = require("./GuildManager.js");
+
+const ACTIVITY_TYPES = {
+  PLAYING: Discord.ActivityType.Playing,
+  WATCHING: Discord.ActivityType.Watching,
+  LISTENING: Discord.ActivityType.Listening,
+  COMPETING: Discord.ActivityType.Competing,
+  STREAMING: Discord.ActivityType.Streaming,
+};
+
+function applyPresence(client) {
+  if (!client?.user) return;
+
+  const activity = configStore.supportbot?.Activity;
+  const typeKey = activity?.Type?.toUpperCase();
+  const type = ACTIVITY_TYPES[typeKey] ?? Discord.ActivityType.Playing;
+  const name = activity?.Status || "Online";
+
+  const activityPayload = { name, type };
+
+  if (typeKey === "STREAMING" && activity?.StreamingURL) {
+    activityPayload.url = activity.StreamingURL;
+  }
+
+  client.user.setPresence({
+    activities: [activityPayload],
+    status: "online",
+  });
+}
+
+const c = {
+  reset: "\x1b[0m",
+  gray: "\x1b[90m",
+  green: "\x1b[32m",
+  yellow: "\x1b[33m",
+  bold: "\x1b[1m",
+  white: "\x1b[37m",
+};
+
+function line() {
+  console.log(
+    `${c.gray}────────────────────────────────────────────────────────${c.reset}`,
+  );
+}
+
+function section(title) {
+  console.log(`\n${c.green}${title}${c.reset}`);
+  console.log(`${c.gray}${"-".repeat(title.length)}${c.reset}`);
+}
+
+function info(label, value) {
+  console.log(`${c.gray}${label.padEnd(14)}${c.reset} ${value}`);
+}
+
+function status(label, ok, details = "") {
+  const icon = ok ? `${c.green}✓${c.reset}` : `${c.yellow}!${c.reset}`;
+  console.log(` ${icon} ${label}${details ? ` (${details})` : ""}`);
+}
+
+async function logStartup(client, options = {}) {
+  const { clearConsole = true } = options;
+  const supportbot = configStore.supportbot;
+
+  if (clearConsole) {
+    console.clear();
+  }
+
+  const botName = supportbot?.General?.Name || "SupportBot";
+  const botVersion = supportbot?.SupportBot_Version || "Unknown";
+  const { getBotInviteUrl } = require("./BotInvite.js");
+  const inviteUrl = getBotInviteUrl(client.user.id);
+
+  line();
+  console.log(`${c.bold}${c.green}SupportBot${c.reset}`);
+  console.log(`${c.gray}Emerald Services${c.reset}`);
+  line();
+
+  section("System");
+  info("Bot Name", botName);
+  info("Version", botVersion);
+  info("Node.js", process.version);
+  info("Discord.js", `v${Discord.version}`);
+  info("Logged in as", client.user.tag);
+  info("Guilds", `${client.guilds.cache.size}`);
+
+  section("Links");
+  info("Docs", "https://emerald-services.gitbook.io/");
+  info("Discord", "https://dsc.gg/emerald-dev");
+  
+  if (configStore.api?.API?.Enabled) {
+    const port = configStore.api?.API?.Port || 3000;
+    info("Dashboard", `http://localhost:${port}`);
+  }
+
+  info("Invite", inviteUrl);
+
+  console.log("");
+}
+
+async function checkConfigs(client) {
+  const supportbot = configStore.supportbot;
+  const health = syncGuildHealth(client);
+
+  if (health.status !== "ok") {
+    section("Guild");
+    status("Guild setup", false, health.message || health.status);
+    console.log("");
+  }
+
+  const guild = getPrimaryGuild(client);
+  if (!guild) return;
+
+  section("Config Check");
+
+  const roles = [
+    supportbot?.Roles?.StaffMember?.Admin,
+    supportbot?.Roles?.StaffMember?.Staff,
+    supportbot?.Roles?.AutoRole?.Role,
+  ].filter(Boolean);
+
+  const channels = [supportbot?.Ticket?.TicketHome].filter(Boolean);
+
+  const [roleResults, channelResults] = await Promise.all([
+    Promise.all(roles.map((role) => client.getRole(role, guild))),
+    Promise.all(channels.map((channel) => client.getChannel(channel, guild))),
+  ]);
+
+  const missingRoles = roles.filter((_, i) => !roleResults[i]);
+  const missingChannels = channels.filter((_, i) => !channelResults[i]);
+
+  if (!missingRoles.length && !missingChannels.length) {
+    status("All configurations validated successfully", true);
+  } else {
+    if (missingRoles.length) {
+      status("Missing roles", false, missingRoles.join(", "));
+    }
+    if (missingChannels.length) {
+      status("Missing channels", false, missingChannels.join(", "));
+    }
+  }
+
+  console.log("");
+}
+
+function logSlashCommandsRegistered(client) {
+  const guild = getPrimaryGuild(client);
+  if (!guild) return;
+  console.log(
+    `\n${c.green}✓${c.reset} ${c.white}Slash Commands Registered${c.reset} ${c.gray}for ${guild.name}${c.reset}`,
+  );
+}
+
+/**
+ * Same work as Events/ready.js — safe to call after config reload reconnects.
+ */
+async function runBotReady(client, options = {}) {
+  const { clearConsole = true, logCommands = false } = options;
+
+  syncGuildHealth(client);
+  applyPresence(client);
+  await logStartup(client, { clearConsole });
+  await checkConfigs(client);
+
+  if (logCommands) {
+    logSlashCommandsRegistered(client);
+  }
+}
+
+module.exports = {
+  applyPresence,
+  logStartup,
+  checkConfigs,
+  logSlashCommandsRegistered,
+  runBotReady,
+};

Structures/Client.js

@@ -1,11 +1,47 @@
 const fs = require("fs");
+const path = require("path");
 const Discord = require("discord.js");
-const { GatewayIntentBits, Partials } = require('discord.js');
-const yaml = require("js-yaml");
-const { Command, Event } = require('./Addon.js'); // Adjust the path as needed
+const { GatewayIntentBits, Partials } = require("discord.js");
+const { Command, Event } = require("./Addon.js");
+const configStore = require("./ConfigStore.js");
+const { getPrimaryGuild } = require("./GuildManager.js");
 
-const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
-const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const supportbot = configStore.supportbot;
+const cmdconfig = configStore.commands;
+
+const c = {
+  reset: "\x1b[0m",
+  gray: "\x1b[90m",
+  green: "\x1b[32m",
+  yellow: "\x1b[33m",
+  cyan: "\x1b[36m",
+  red: "\x1b[31m",
+  white: "\x1b[37m",
+  bold: "\x1b[1m",
+};
+
+function line() {
+  console.log(`${c.gray}────────────────────────────────────────────────────────${c.reset}`);
+}
+
+function section(title) {
+  console.log(`\n${c.green}${title}${c.reset}`);
+  console.log(`${c.gray}${"-".repeat(title.length)}${c.reset}`);
+}
+
+function walk(dir, ext = ".js", fileList = []) {
+  const files = fs.readdirSync(dir);
+  for (const file of files) {
+    const full = `${dir}/${file}`;
+    const stat = fs.statSync(full);
+    if (stat.isDirectory()) {
+      walk(full, ext, fileList);
+    } else if (file.endsWith(ext)) {
+      fileList.push(full);
+    }
+  }
+  return fileList;
+}
 
 class Client extends Discord.Client {
   constructor() {
@@ -13,176 +49,143 @@ class Client extends Discord.Client {
       intents: [
         GatewayIntentBits.Guilds,
         GatewayIntentBits.GuildMembers,
-        GatewayIntentBits.GuildMessages
+        GatewayIntentBits.GuildMessages,
+        GatewayIntentBits.GuildMessageReactions,
+        GatewayIntentBits.GuildEmojisAndStickers,
+        GatewayIntentBits.MessageContent,
       ],
-      partials: [Partials.Channel]
+      partials: [Partials.Message, Partials.Channel, Partials.Reaction],
     });
 
     this.commands = new Discord.Collection();
   }
 
   async getChannel(channel, guild) {
-    if (!channel) return null; // Add check for undefined channel
+    if (!channel) return null;
+    const channelStr = String(channel).toLowerCase();
     return guild.channels.cache.find(
       (c) =>
         (c.type === Discord.ChannelType.GuildText || c.type === Discord.ChannelType.GuildNews) &&
-        (c.id === channel || (c.name && c.name.toLowerCase() === channel.toLowerCase()))
+        (c.id === channel || (c.name && c.name.toLowerCase() === channelStr)),
     );
   }
 
   async getRole(role, guild) {
-    if (!role) return null; // Add check for undefined role
+    if (!role) return null;
+    const roleStr = String(role).toLowerCase();
     return guild.roles.cache.find(
-      (r) => r.id === role || (r.name && r.name.toLowerCase() === role.toLowerCase())
+      (r) => r.id === role || (r.name && r.name.toLowerCase() === roleStr),
     );
   }
 
   async getCategory(category, guild) {
-    if (!category) return null; // Add check for undefined category
+    if (!category) return null;
+    const catStr = String(category).toLowerCase();
     return guild.channels.cache.find(
       (c) =>
         c.type === Discord.ChannelType.GuildCategory &&
-        (c.id === category || (c.name && c.name.toLowerCase() === category.toLowerCase()))
+        (c.id === category || (c.name && c.name.toLowerCase() === catStr)),
     );
   }
 
   async start(token) {
-    let tempCommandFiles = fs.readdirSync("./Commands").filter((file) => file.endsWith(".js"));
+    const commandFiles = walk("./Commands");
 
-    if (cmdconfig.Suggestion.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "suggest.js");
-    }
+    const allCommands = commandFiles.map((file) => ({
+      file,
+      command: require(`../${file}`),
+    }));
 
-    if (cmdconfig.Help.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "help.js");
-    }
+    const enabledCommands = allCommands.filter(({ command }) => {
+      const matchingConfig = Object.values(cmdconfig).find(
+        (entry) =>
+          entry &&
+          typeof entry === "object" &&
+          entry.Command &&
+          String(entry.Command).toLowerCase() === String(command.name).toLowerCase(),
+      );
 
-    if (cmdconfig.Info.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "info.js");
-    }
+      if (!matchingConfig) {
+        return true;
+      }
 
-    if (cmdconfig.OpenTicket.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "ticket.js");
-    }
-
-    if (cmdconfig.CloseTicket.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "close.js");
-    }
-
-    if (cmdconfig.Embed.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "embed.js");
-    }
-
-    if (cmdconfig.Translate.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "translate.js");
-    }
-
-    if (cmdconfig.UserInfo.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "userinfo.js");
-    }
-
-    if (cmdconfig.Ping.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "Ping.js");
-    }
-
-    if (cmdconfig.AddUser.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "addUser.js");
-    }
-
-    if (cmdconfig.RemoveUser.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "removeUser.js");
-    }    
-
-    if (cmdconfig.ForceAddUser.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "forceaddUser.js");
-    }   
-
-    if (cmdconfig.Profile.Enabled === false) {
-      tempCommandFiles = tempCommandFiles.filter(item => item !== "Profile.js");
-    }    
-
-    const commandFiles = tempCommandFiles;
-    const commands = commandFiles.map((file) => require(`../Commands/${file}`));
-
-    // Load main commands
-    console.log(`\u001b[33m`, "――――――――――――――――――――――――――――――――――――――――――――");
-
-    commands.forEach((cmd) => {
-      console.log(`\u001b[32m`, `[CMD]`, `\u001b[37;1m`, `${cmd.name}`, `\u001b[32;1m`, "Loaded");
-      this.commands.set(cmd.name, cmd);
+      return matchingConfig.Enabled !== false;
     });
 
-    // Load addon commands and events
-    console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Commands ▬▬▬▬▬▬▬");
+    section("Commands");
+
+    enabledCommands.forEach(({ command, file }) => {
+      console.log(
+        `${c.green}✓${c.reset} ${c.white}${command.name}${c.reset} ${c.gray}(${path.basename(file)})${c.reset}`,
+      );
+      this.commands.set(command.name, command);
+    });
 
     if (supportbot.General.Addons.Enabled) {
       const addonFiles = fs.readdirSync("./Addons").filter((file) => file.endsWith(".js"));
 
-      const addons = addonFiles.map((file) => {
-        const addon = require(`../Addons/${file}`);
-        addon.name = file.split(".")[0];
-        return addon;
+      section("Addons");
+
+      addonFiles.forEach((file) => {
+        let addon = require(`../Addons/${file}`);
+        
+        // Handle single or multiple addons per file
+        const addonArray = Array.isArray(addon) ? addon : [addon];
+        
+        addonArray.forEach((item, index) => {
+          // If name is missing, use filename (handling index for arrays)
+          if (!item.name) {
+             item.name = index === 0 ? file.split(".")[0] : `${file.split(".")[0]}_${index}`;
+          }
+
+          console.log(`${c.green}✓${c.reset} ${c.white}${item.name}${c.reset}`);
+
+          if (item instanceof Command) {
+            this.commands.set(item.name, item);
+          }
+
+          if (item.events && Array.isArray(item.events)) {
+            item.events.forEach((event) => {
+              if (event instanceof Event) {
+                this.on(event.event, (...args) => event.run(this, ...args));
+              }
+            });
+          }
+          
+          // If it's a direct Event instance
+          if (item instanceof Event) {
+            this.on(item.event, (...args) => item.run(this, ...args));
+          }
+        });
       });
-
-      // Addons
-      console.log("   ");
-      console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Addons ▬▬▬▬▬▬▬");
-
-      addons.forEach((addon) => {
-        console.log(
-          `\u001b[32m`,
-          `[ADDON]`,
-          `\u001b[37;1m`,
-          `${addon.name}`,
-          `\u001b[32;1m`,
-          "Loaded"
-        );
-
-        if (addon instanceof Command) {
-          this.commands.set(addon.name, addon);
-        }
-
-        if (addon.events && Array.isArray(addon.events)) {
-          addon.events.forEach((event) => {
-            if (event instanceof Event) {
-              this.on(event.event, (...args) => event.run(this, ...args));
-            }
-          });
-        }
-      });
-
-      console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Addons ▬▬▬▬▬▬▬");
     }
 
-    // Register Slash Commands
-
-    this.once("ready", async () => {
-      await this.guilds.cache.first()?.commands.set(this.commands);
-      console.log(
-        "\u001b[32m",
-        `[SUCCESS]`,
-        `\u001b[37;1m`,
-        `Slash Commands Registered for ${this.guilds.cache.first().name}`
-      );
+    this.on("clientReady", async () => {
+      const guild = getPrimaryGuild(this);
+      if (!guild) return;
+      await guild.commands.set(this.commands);
+      const { logSlashCommandsRegistered } = require("./BotStartup.js");
+      logSlashCommandsRegistered(this);
     });
 
-    console.log("   ");
-    console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Events ▬▬▬▬▬▬▬");
+    section("Events");
 
-    fs.readdirSync("./Events").filter((file) => file.endsWith(".js")).forEach((file) => {
-      const event = require(`../Events/${file}`);
-      console.log(`\u001b[32m`, `[EVENT]`, `\u001b[37;1m`, `${event.event}`, `\u001b[32;1m`, "Loaded");
-      this.on(event.event, (...args) => event.run(this, ...args));
-    });
+    fs.readdirSync("./Events")
+      .filter((file) => file.endsWith(".js"))
+      .forEach((file) => {
+        const event = require(`../Events/${file}`);
+        console.log(
+          `${c.green}✓${c.reset} ${c.white}${event.event}${c.reset} ${c.gray}(${file})${c.reset}`,
+        );
+        this.on(event.event, (...args) => event.run(this, ...args));
+      });
+
+    console.log("");
 
-    console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Events ▬▬▬▬▬▬▬");
     if (process.argv[2] !== "test") {
       await this.login(token);
     } else {
-      console.log(
-        `\u001b[31;1m`,
-        "RUNNING IN TEST MODE, IF NOT INTENDED, PLEASE USE npm start"
-      );
+      console.log(`${c.red}RUNNING IN TEST MODE, IF NOT INTENDED, PLEASE USE npm start${c.reset}`);
     }
   }
 }

Structures/ConfigStore.js

@@ -0,0 +1,89 @@
+// Live config objects — reload mutates in place so existing references stay valid.
+const fs = require("fs");
+const path = require("path");
+const yaml = require("js-yaml");
+
+const CONFIG_DIR = path.join(__dirname, "../Configs");
+
+const FILE_KEYS = [
+  "supportbot",
+  "commands",
+  "messages",
+  "ticket-panel",
+  "supportbot-ai",
+  "api",
+];
+
+function readConfig(name) {
+  return yaml.load(fs.readFileSync(path.join(CONFIG_DIR, `${name}.yml`), "utf8"));
+}
+
+function deepAssign(target, source) {
+  if (!target || typeof target !== "object" || Array.isArray(target)) {
+    return source;
+  }
+  if (!source || typeof source !== "object" || Array.isArray(source)) {
+    return source;
+  }
+
+  for (const key of Object.keys(source)) {
+    const next = source[key];
+    if (
+      next &&
+      typeof next === "object" &&
+      !Array.isArray(next) &&
+      target[key] &&
+      typeof target[key] === "object" &&
+      !Array.isArray(target[key])
+    ) {
+      deepAssign(target[key], next);
+    } else {
+      target[key] = next;
+    }
+  }
+
+  for (const key of Object.keys(target)) {
+    if (!(key in source)) {
+      delete target[key];
+    }
+  }
+
+  return target;
+}
+
+const store = {};
+for (const name of FILE_KEYS) {
+  store[name] = readConfig(name);
+}
+
+function reloadFile(fileKey) {
+  if (!FILE_KEYS.includes(fileKey)) {
+    throw new Error(`Unknown config: ${fileKey}`);
+  }
+  const fresh = readConfig(fileKey);
+  deepAssign(store[fileKey], fresh);
+  return store[fileKey];
+}
+
+function reloadBotConfigs() {
+  const reloaded = [];
+  for (const name of FILE_KEYS) {
+    if (name === "api") continue;
+    reloadFile(name);
+    reloaded.push(name);
+  }
+  return reloaded;
+}
+
+module.exports = {
+  supportbot: store.supportbot,
+  commands: store.commands,
+  messages: store.messages,
+  ticketPanel: store["ticket-panel"],
+  supportbotAi: store["supportbot-ai"],
+  api: store.api,
+  store,
+  reloadFile,
+  reloadBotConfigs,
+  readConfig,
+};

Structures/DashboardAlerts.js

@@ -0,0 +1,229 @@
+/**
+ * Dashboard alert registry — server-side providers for actionable banners.
+ *
+ * Register a provider to surface new alerts anywhere in the dashboard:
+ *
+ *   const { dashboardAlerts } = require("./DashboardAlerts.js");
+ *   dashboardAlerts.register("my-addon", (ctx) => {
+ *     if (!ctx.configStore.myAddon?.Configured) {
+ *       return [{
+ *         id: "my-addon:setup",
+ *         severity: "warning",
+ *         category: "my-addon",
+ *         title: "My addon needs setup",
+ *         message: "Finish configuration to enable this feature.",
+ *         action: { label: "Configure", href: "/configs?file=my-addon" },
+ *       }];
+ *     }
+ *     return [];
+ *   });
+ */
+const { evaluateGuildHealth } = require("./GuildManager.js");
+const { evaluateAllModules } = require("./ModuleStatus.js");
+
+const SEVERITY_ORDER = { error: 0, warning: 1, info: 2 };
+
+const MODULE_LINKS = {
+  tickets: {
+    title: "Ticket system",
+    href: "/configs?file=ticket-panel",
+  },
+  supportbot: {
+    title: "Core bot settings",
+    href: "/configs?file=supportbot",
+  },
+  transcripts: {
+    title: "Ticket transcripts",
+    href: "/transcripts",
+  },
+  suggestions: {
+    title: "Suggestions",
+    href: "/configs?file=messages",
+  },
+  ai: {
+    title: "AI assistant",
+    href: "/configs?file=supportbot-ai",
+  },
+  commands: {
+    title: "Commands",
+    href: "/configs?file=commands",
+  },
+};
+
+class DashboardAlertRegistry {
+  constructor() {
+    /** @type {Map<string, (ctx: DashboardAlertContext) => DashboardAlert[] | Promise<DashboardAlert[]>>} */
+    this.providers = new Map();
+  }
+
+  /**
+   * @param {string} id Unique provider id (used for debugging / overrides)
+   * @param {(ctx: DashboardAlertContext) => DashboardAlert[] | Promise<DashboardAlert[]>} fn
+   */
+  register(id, fn) {
+    this.providers.set(id, fn);
+    return this;
+  }
+
+  unregister(id) {
+    this.providers.delete(id);
+  }
+
+  /** @param {DashboardAlertContext} ctx */
+  async evaluate(ctx) {
+    const alerts = [];
+    for (const fn of this.providers.values()) {
+      const result = await fn(ctx);
+      if (Array.isArray(result) && result.length) {
+        alerts.push(...result);
+      }
+    }
+    return sortAlerts(alerts);
+  }
+}
+
+function sortAlerts(alerts) {
+  return [...alerts].sort((a, b) => {
+    const sa = SEVERITY_ORDER[a.severity] ?? 9;
+    const sb = SEVERITY_ORDER[b.severity] ?? 9;
+    if (sa !== sb) return sa - sb;
+    return a.title.localeCompare(b.title);
+  });
+}
+
+function guildSeverity(status) {
+  if (status === "offline") return "error";
+  return "warning";
+}
+
+function shouldSkipModuleAlert(moduleId, info) {
+  if (info.status === "done") return true;
+  if (moduleId === "ai" && info.subtitle === "AI is disabled in config") return true;
+  // Transcripts are automatic — empty archive is normal, not a setup step.
+  if (moduleId === "transcripts") return true;
+  // Partially configured modules are tracked on Overview — only banner when nothing is done yet.
+  if (info.status === "progress" && (info.passed ?? 0) > 0) return true;
+  return false;
+}
+
+function moduleSeverity(moduleId, info) {
+  if (info.status === "todo") {
+    return moduleId === "tickets" || moduleId === "supportbot" ? "warning" : "info";
+  }
+  return "info";
+}
+
+function evaluateGuildAlerts(ctx) {
+  const { client } = ctx;
+  if (!client?.user) {
+    return [
+      {
+        id: "guild:offline",
+        severity: "error",
+        category: "guild",
+        title: "Bot offline",
+        message: "The bot is not connected to Discord. Check your token and restart the server.",
+        action: { label: "Bot config", href: "/configs?file=supportbot" },
+        meta: { status: "offline" },
+      },
+    ];
+  }
+
+  const health = evaluateGuildHealth(client);
+  if (health.status === "ok") return [];
+
+  return [
+    {
+      id: "guild:health",
+      severity: guildSeverity(health.status),
+      category: "guild",
+      title: "Server setup required",
+      message: health.message,
+      action: { label: "Bot config", href: "/configs?file=supportbot" },
+      meta: {
+        status: health.status,
+        configuredGuildId: health.configuredGuildId,
+        configuredGuild: health.configuredGuild,
+        extraGuilds: health.extraGuilds,
+      },
+    },
+  ];
+}
+
+function evaluateModuleAlerts(ctx) {
+  const { configStore, transcriptCount = 0 } = ctx;
+  const modules = evaluateAllModules(configStore, { transcriptCount });
+  const alerts = [];
+
+  for (const [moduleId, info] of Object.entries(modules)) {
+    if (shouldSkipModuleAlert(moduleId, info)) continue;
+
+    const link = MODULE_LINKS[moduleId] || {
+      title: moduleId,
+      href: "/configs",
+    };
+
+    const progress =
+      info.total > 0 ? `${info.passed ?? 0} of ${info.total} checks complete` : null;
+
+    alerts.push({
+      id: `module:${moduleId}`,
+      severity: moduleSeverity(moduleId, info),
+      category: "modules",
+      title:
+        info.status === "todo"
+          ? `${link.title} — setup required`
+          : `${link.title} — in progress`,
+      message: info.subtitle,
+      action: { label: "Open module", href: link.href },
+      meta: {
+        moduleId,
+        status: info.status,
+        passed: info.passed,
+        total: info.total,
+        progress,
+      },
+    });
+  }
+
+  return alerts;
+}
+
+const dashboardAlerts = new DashboardAlertRegistry();
+dashboardAlerts.register("guild", evaluateGuildAlerts);
+dashboardAlerts.register("modules", evaluateModuleAlerts);
+
+/**
+ * @typedef {Object} DashboardAlertAction
+ * @property {string} label
+ * @property {string} href
+ */
+
+/**
+ * @typedef {Object} DashboardAlert
+ * @property {string} id
+ * @property {"error"|"warning"|"info"} severity
+ * @property {string} category
+ * @property {string} title
+ * @property {string} message
+ * @property {DashboardAlertAction} [action]
+ * @property {Record<string, unknown>} [meta]
+ */
+
+/**
+ * @typedef {Object} DashboardAlertContext
+ * @property {import("discord.js").Client} [client]
+ * @property {import("./ConfigStore.js")} configStore
+ * @property {number} [transcriptCount]
+ */
+
+async function evaluateDashboardAlerts(ctx) {
+  return dashboardAlerts.evaluate(ctx);
+}
+
+module.exports = {
+  dashboardAlerts,
+  evaluateDashboardAlerts,
+  sortAlerts,
+  MODULE_LINKS,
+};

Structures/DashboardAuth.js

@@ -0,0 +1,57 @@
+const { fullPermissions, hasPermission, canAccessConfig } = require("./DashboardPermissions.js");
+
+function grantServiceAccess(req) {
+  req.dashboardService = true;
+  req.dashboardPermissions = fullPermissions();
+  req.dashboardRole = "service";
+  req.dashboardIsOwner = true;
+}
+
+function forbid(res, message = "Forbidden") {
+  return res.status(403).json({ success: false, error: message });
+}
+
+function createPermissionMiddleware(getPermissions) {
+  return function requirePermission(permission) {
+    return (req, res, next) => {
+      if (req.dashboardService) return next();
+      const perms = getPermissions(req) || req.dashboardPermissions;
+      if (hasPermission(perms, permission)) return next();
+      return forbid(res);
+    };
+  };
+}
+
+function createConfigMiddleware(getPermissions) {
+  return function requireConfigAccess(mode = "view") {
+    return (req, res, next) => {
+      if (req.dashboardService) return next();
+      const perms = getPermissions(req) || req.dashboardPermissions;
+      const file = req.params?.file || req.body?.filename;
+      if (!file) return next();
+      if (!canAccessConfig(perms, file, mode)) return forbid(res);
+      return next();
+    };
+  };
+}
+
+function assertConfigFilesEditable(permissions, files, res) {
+  if (!permissions) return forbid(res);
+  for (const file of files) {
+    if (!canAccessConfig(permissions, file, "edit")) {
+      return forbid(res, `No permission to edit ${file}.yml`);
+    }
+  }
+  return null;
+}
+
+module.exports = {
+  grantServiceAccess,
+  forbid,
+  createPermissionMiddleware,
+  createConfigMiddleware,
+  assertConfigFilesEditable,
+  fullPermissions,
+  hasPermission,
+  canAccessConfig,
+};

Structures/DashboardBranding.js

@@ -0,0 +1,168 @@
+const fs = require('fs');
+const path = require('path');
+
+const BRANDING_DIR = path.join(__dirname, '../Data/branding');
+const BRANDING_FILE = path.join(BRANDING_DIR, 'branding.json');
+const FAVICON_BASENAME = 'favicon';
+
+const DEFAULTS = {
+    title: 'SupportBot',
+    pageTitle: 'SupportBot Dashboard',
+    faviconFile: null,
+    faviconMime: null,
+    updatedAt: null,
+};
+
+const ALLOWED_MIME = new Set([
+    'image/png',
+    'image/jpeg',
+    'image/x-icon',
+    'image/vnd.microsoft.icon',
+    'image/svg+xml',
+    'image/webp',
+]);
+
+const MIME_EXT = {
+    'image/png': '.png',
+    'image/jpeg': '.jpg',
+    'image/x-icon': '.ico',
+    'image/vnd.microsoft.icon': '.ico',
+    'image/svg+xml': '.svg',
+    'image/webp': '.webp',
+};
+
+function ensureDir() {
+    if (!fs.existsSync(BRANDING_DIR)) {
+        fs.mkdirSync(BRANDING_DIR, { recursive: true });
+    }
+}
+
+function readBranding() {
+    ensureDir();
+    if (!fs.existsSync(BRANDING_FILE)) {
+        return { ...DEFAULTS };
+    }
+    try {
+        const raw = JSON.parse(fs.readFileSync(BRANDING_FILE, 'utf8'));
+        return {
+            title: String(raw.title || DEFAULTS.title).slice(0, 64),
+            pageTitle: String(raw.pageTitle || DEFAULTS.pageTitle).slice(0, 80),
+            faviconFile: raw.faviconFile || null,
+            faviconMime: raw.faviconMime || null,
+            updatedAt: raw.updatedAt || null,
+        };
+    } catch {
+        return { ...DEFAULTS };
+    }
+}
+
+function writeBranding(data) {
+    ensureDir();
+    const next = {
+        title: String(data.title || DEFAULTS.title).slice(0, 64),
+        pageTitle: String(data.pageTitle || DEFAULTS.pageTitle).slice(0, 80),
+        faviconFile: data.faviconFile ?? null,
+        faviconMime: data.faviconMime ?? null,
+        updatedAt: Date.now(),
+    };
+    fs.writeFileSync(BRANDING_FILE, JSON.stringify(next, null, 2), 'utf8');
+    return next;
+}
+
+function publicPayload(branding) {
+    const hasFavicon = Boolean(branding.faviconFile);
+    return {
+        title: branding.title,
+        pageTitle: branding.pageTitle,
+        hasFavicon,
+        faviconUrl: hasFavicon ? '/api/branding/favicon' : null,
+        updatedAt: branding.updatedAt,
+    };
+}
+
+function updateBranding({ title, pageTitle }) {
+    const current = readBranding();
+    return writeBranding({
+        ...current,
+        title: title !== undefined ? title : current.title,
+        pageTitle: pageTitle !== undefined ? pageTitle : current.pageTitle,
+    });
+}
+
+function removeExistingFavicons() {
+    if (!fs.existsSync(BRANDING_DIR)) return;
+    for (const file of fs.readdirSync(BRANDING_DIR)) {
+        if (file.startsWith(`${FAVICON_BASENAME}.`)) {
+            fs.unlinkSync(path.join(BRANDING_DIR, file));
+        }
+    }
+}
+
+function saveFaviconFromBase64(dataUrl) {
+    const match = String(dataUrl || '').match(
+        /^data:([\w/+.-]+);base64,([A-Za-z0-9+/=]+)$/,
+    );
+    if (!match) {
+        throw new Error('Invalid image data. Upload a PNG, ICO, SVG, or WebP file.');
+    }
+
+    const mime = match[1];
+    if (!ALLOWED_MIME.has(mime)) {
+        throw new Error('Unsupported image type. Use PNG, ICO, SVG, JPEG, or WebP.');
+    }
+
+    const buffer = Buffer.from(match[2], 'base64');
+    if (buffer.length > 512 * 1024) {
+        throw new Error('Favicon must be 512 KB or smaller.');
+    }
+
+    ensureDir();
+    removeExistingFavicons();
+
+    const ext = MIME_EXT[mime] || '.png';
+    const filename = `${FAVICON_BASENAME}${ext}`;
+    const filePath = path.join(BRANDING_DIR, filename);
+    fs.writeFileSync(filePath, buffer);
+
+    const current = readBranding();
+    return writeBranding({
+        ...current,
+        faviconFile: filename,
+        faviconMime: mime,
+    });
+}
+
+function clearFavicon() {
+    removeExistingFavicons();
+    const current = readBranding();
+    return writeBranding({
+        ...current,
+        faviconFile: null,
+        faviconMime: null,
+    });
+}
+
+function getFaviconPath() {
+    const branding = readBranding();
+    if (!branding.faviconFile) return null;
+    const filePath = path.join(BRANDING_DIR, branding.faviconFile);
+    if (!fs.existsSync(filePath)) return null;
+    return { filePath, mime: branding.faviconMime || 'image/png' };
+}
+
+function resetBranding() {
+    clearFavicon();
+    return writeBranding({ ...DEFAULTS });
+}
+
+module.exports = {
+    readBranding,
+    writeBranding,
+    publicPayload,
+    updateBranding,
+    saveFaviconFromBase64,
+    clearFavicon,
+    getFaviconPath,
+    resetBranding,
+    DEFAULTS,
+};

Structures/DashboardGroupStore.js

@@ -0,0 +1,199 @@
+// SupportBot | Emerald Services
+const fs = require("fs");
+const path = require("path");
+const { fullPermissions, normalizePermissions } = require("./DashboardPermissions.js");
+
+const GROUPS_FILE = path.join(__dirname, "../Data/dashboard-groups.json");
+
+const DEFAULT_GROUPS = [
+  {
+    id: "owner",
+    name: "Owner",
+    description: "Full system owner access to all features and configs",
+    color: "#10B981", // Emerald Green
+    discordRoleId: null,
+    isSystem: true,
+    permissions: fullPermissions(),
+  },
+  {
+    id: "admin",
+    name: "Admin",
+    description: "Full administrative access including user and group management",
+    color: "#3B82F6", // Blue
+    discordRoleId: null,
+    isSystem: true,
+    permissions: fullPermissions(),
+  },
+  {
+    id: "support",
+    name: "Support Staff",
+    description: "Access to Overview, Live Tickets, and Transcripts",
+    color: "#8B5CF6", // Purple
+    discordRoleId: null,
+    isSystem: false,
+    permissions: {
+      overview: true,
+      tickets: true,
+      logs: false,
+      transcripts: true,
+      settings: { view: false, update: false },
+      configs: {
+        supportbot: { view: false, edit: false },
+        "ticket-panel": { view: false, edit: false },
+        commands: { view: false, edit: false },
+        messages: { view: false, edit: false },
+        "supportbot-ai": { view: false, edit: false },
+        api: { view: false, edit: false },
+      },
+      users: { view: false, manage: false },
+    },
+  },
+  {
+    id: "viewer",
+    name: "Viewer",
+    description: "Read-only access to dashboard and logs",
+    color: "#6B7280", // Gray
+    discordRoleId: null,
+    isSystem: false,
+    permissions: {
+      overview: true,
+      tickets: true,
+      logs: true,
+      transcripts: true,
+      settings: { view: true, update: false },
+      configs: {
+        supportbot: { view: true, edit: false },
+        "ticket-panel": { view: true, edit: false },
+        commands: { view: true, edit: false },
+        messages: { view: true, edit: false },
+        "supportbot-ai": { view: true, edit: false },
+        api: { view: true, edit: false },
+      },
+      users: { view: false, manage: false },
+    },
+  },
+];
+
+function ensureStorage() {
+  const dir = path.dirname(GROUPS_FILE);
+  if (!fs.existsSync(dir)) {
+    fs.mkdirSync(dir, { recursive: true });
+  }
+
+  if (!fs.existsSync(GROUPS_FILE)) {
+    const initialData = {
+      version: 1,
+      groups: DEFAULT_GROUPS,
+    };
+    fs.writeFileSync(GROUPS_FILE, JSON.stringify(initialData, null, 2), "utf8");
+  }
+}
+
+function loadStore() {
+  ensureStorage();
+  try {
+    const raw = fs.readFileSync(GROUPS_FILE, "utf8");
+    const parsed = JSON.parse(raw);
+    if (parsed && Array.isArray(parsed.groups)) {
+      return parsed.groups;
+    }
+  } catch (err) {
+    console.error("[GroupStore] Error loading groups file:", err.message);
+  }
+  return DEFAULT_GROUPS;
+}
+
+function saveStore(groups) {
+  ensureStorage();
+  const payload = {
+    version: 1,
+    groups,
+    updatedAt: Date.now(),
+  };
+  fs.writeFileSync(GROUPS_FILE, JSON.stringify(payload, null, 2), "utf8");
+}
+
+function listGroups() {
+  return loadStore();
+}
+
+function getGroup(id) {
+  const groups = loadStore();
+  return groups.find((g) => g.id === id) || null;
+}
+
+function createGroup(payload = {}) {
+  const groups = loadStore();
+  const name = (payload.name || "New Group").trim();
+  const slug = name.toLowerCase().replace(/[^a-z0-9_-]+/g, "_");
+  let newId = slug || `group_${Date.now()}`;
+
+  let counter = 1;
+  while (groups.some((g) => g.id === newId)) {
+    newId = `${slug}_${counter++}`;
+  }
+
+  const newGroup = {
+    id: newId,
+    name,
+    description: (payload.description || "").trim(),
+    color: payload.color || "#10B981",
+    discordRoleId: payload.discordRoleId ? String(payload.discordRoleId).trim() : null,
+    isSystem: false,
+    permissions: normalizePermissions(payload.permissions),
+    createdAt: Date.now(),
+    updatedAt: Date.now(),
+  };
+
+  groups.push(newGroup);
+  saveStore(groups);
+  return newGroup;
+}
+
+function updateGroup(id, payload = {}) {
+  const groups = loadStore();
+  const index = groups.findIndex((g) => g.id === id);
+  if (index === -1) {
+    throw new Error(`Group with ID "${id}" not found.`);
+  }
+
+  const existing = groups[index];
+  const updatedGroup = {
+    ...existing,
+    name: payload.name !== undefined ? payload.name.trim() : existing.name,
+    description: payload.description !== undefined ? payload.description.trim() : existing.description,
+    color: payload.color || existing.color,
+    discordRoleId: payload.discordRoleId !== undefined ? (payload.discordRoleId ? String(payload.discordRoleId).trim() : null) : existing.discordRoleId,
+    permissions: payload.permissions ? normalizePermissions(payload.permissions) : existing.permissions,
+    updatedAt: Date.now(),
+  };
+
+  groups[index] = updatedGroup;
+  saveStore(groups);
+  return updatedGroup;
+}
+
+function deleteGroup(id) {
+  const groups = loadStore();
+  const group = groups.find((g) => g.id === id);
+  if (!group) {
+    throw new Error(`Group with ID "${id}" not found.`);
+  }
+
+  if (group.isSystem) {
+    throw new Error(`System group "${group.name}" cannot be deleted.`);
+  }
+
+  const filtered = groups.filter((g) => g.id !== id);
+  saveStore(filtered);
+  return true;
+}
+
+module.exports = {
+  listGroups,
+  getGroup,
+  createGroup,
+  updateGroup,
+  deleteGroup,
+  DEFAULT_GROUPS,
+};

Structures/DashboardPermissions.js

@@ -0,0 +1,141 @@
+const CONFIG_FILES = [
+  "supportbot",
+  "ticket-panel",
+  "commands",
+  "messages",
+  "supportbot-ai",
+  "api",
+];
+
+const ROLES = ["owner", "admin", "moderator", "editor", "viewer", "custom"];
+
+function configMap(view, edit) {
+  const configs = {};
+  for (const file of CONFIG_FILES) {
+    configs[file] = { view: Boolean(view), edit: Boolean(edit) };
+  }
+  return configs;
+}
+
+function fullPermissions() {
+  return {
+    overview: true,
+    tickets: true,
+    logs: true,
+    transcripts: true,
+    settings: { view: true, update: true },
+    configs: configMap(true, true),
+    users: { view: true, manage: true },
+  };
+}
+
+function permissionsFromRole(role, customPermissions) {
+  switch (role) {
+    case "owner":
+    case "admin":
+      return fullPermissions();
+    case "moderator":
+      return {
+        overview: true,
+        tickets: true,
+        logs: true,
+        transcripts: true,
+        settings: { view: true, update: false },
+        configs: configMap(true, false),
+        users: { view: false, manage: false },
+      };
+    case "editor":
+      return {
+        overview: true,
+        tickets: true,
+        logs: true,
+        transcripts: false,
+        settings: { view: true, update: false },
+        configs: configMap(true, true),
+        users: { view: false, manage: false },
+      };
+    case "viewer":
+      return {
+        overview: true,
+        tickets: true,
+        logs: true,
+        transcripts: true,
+        settings: { view: true, update: false },
+        configs: configMap(true, false),
+        users: { view: false, manage: false },
+      };
+    case "custom":
+      return normalizePermissions(customPermissions);
+    default:
+      return permissionsFromRole("viewer");
+  }
+}
+
+function normalizePermissions(input) {
+  const base = permissionsFromRole("viewer");
+  if (!input || typeof input !== "object") return base;
+
+  return {
+    overview: input.overview ?? base.overview,
+    tickets: input.tickets ?? input.overview ?? base.tickets,
+    logs: input.logs ?? base.logs,
+    transcripts: input.transcripts ?? base.transcripts,
+    settings: {
+      view: input.settings?.view ?? base.settings.view,
+      update: input.settings?.update ?? base.settings.update,
+    },
+    configs: CONFIG_FILES.reduce((acc, file) => {
+      acc[file] = {
+        view: input.configs?.[file]?.view ?? base.configs[file].view,
+        edit: input.configs?.[file]?.edit ?? base.configs[file].edit,
+      };
+      return acc;
+    }, {}),
+    users: {
+      view: input.users?.view ?? base.users.view,
+      manage: input.users?.manage ?? base.users.manage,
+    },
+  };
+}
+
+function hasPermission(permissions, check) {
+  if (!permissions) return false;
+
+  if (check === "overview") return Boolean(permissions.overview);
+  if (check === "tickets") return Boolean(permissions.tickets ?? permissions.overview);
+  if (check === "logs") return Boolean(permissions.logs);
+  if (check === "transcripts") return Boolean(permissions.transcripts);
+  if (check === "settings.view") return Boolean(permissions.settings?.view);
+  if (check === "settings.update") return Boolean(permissions.settings?.update);
+  if (check === "users.view") return Boolean(permissions.users?.view);
+  if (check === "users.manage") return Boolean(permissions.users?.manage);
+
+  const configView = check.match(/^configs\.([a-z0-9-]+)\.view$/);
+  if (configView) {
+    const file = configView[1];
+    return Boolean(permissions.configs?.[file]?.view);
+  }
+
+  const configEdit = check.match(/^configs\.([a-z0-9-]+)\.edit$/);
+  if (configEdit) {
+    const file = configEdit[1];
+    return Boolean(permissions.configs?.[file]?.edit);
+  }
+
+  return false;
+}
+
+function canAccessConfig(permissions, file, mode = "view") {
+  if (!CONFIG_FILES.includes(file)) return false;
+  return hasPermission(permissions, `configs.${file}.${mode}`);
+}
+
+module.exports = {
+  CONFIG_FILES,
+  ROLES,
+  fullPermissions,
+  permissionsFromRole,
+  normalizePermissions,
+  hasPermission,
+  canAccessConfig,
+};

Structures/DashboardSession.js

@@ -0,0 +1,75 @@
+const crypto = require("crypto");
+
+const SESSION_COOKIE = "sb_dashboard";
+const SESSION_MAX_AGE_MS = 7 * 24 * 60 * 60 * 1000;
+
+function signSession(payload, secret) {
+  const body = Buffer.from(JSON.stringify(payload)).toString("base64url");
+  const sig = crypto
+    .createHmac("sha256", secret)
+    .update(body)
+    .digest("base64url");
+  return `${body}.${sig}`;
+}
+
+function verifySession(token, secret) {
+  if (!token || typeof token !== "string") return null;
+  const dot = token.lastIndexOf(".");
+  if (dot <= 0) return null;
+
+  const body = token.slice(0, dot);
+  const sig = token.slice(dot + 1);
+  const expected = crypto
+    .createHmac("sha256", secret)
+    .update(body)
+    .digest("base64url");
+
+  if (sig.length !== expected.length) return null;
+  if (!crypto.timingSafeEqual(Buffer.from(sig), Buffer.from(expected))) {
+    return null;
+  }
+
+  try {
+    const payload = JSON.parse(
+      Buffer.from(body, "base64url").toString("utf8"),
+    );
+    if (!payload?.userId || !payload?.exp) return null;
+    if (Date.now() > payload.exp) return null;
+    return payload;
+  } catch {
+    return null;
+  }
+}
+
+function createSessionPayload(user) {
+  return {
+    userId: user.id,
+    username: user.username,
+    globalName: user.global_name || null,
+    avatar: user.avatar || null,
+    exp: Date.now() + SESSION_MAX_AGE_MS,
+  };
+}
+
+function sessionCookieOptions(maxAgeMs = SESSION_MAX_AGE_MS, opts = {}) {
+  const secure =
+    opts.secure !== undefined
+      ? Boolean(opts.secure)
+      : process.env.NODE_ENV === "production";
+  return {
+    httpOnly: true,
+    secure,
+    sameSite: "lax",
+    maxAge: maxAgeMs,
+    path: "/",
+  };
+}
+
+module.exports = {
+  SESSION_COOKIE,
+  SESSION_MAX_AGE_MS,
+  signSession,
+  verifySession,
+  createSessionPayload,
+  sessionCookieOptions,
+};

Structures/DashboardSetup.js

@@ -0,0 +1,440 @@
+const fs = require("fs");
+const path = require("path");
+const axios = require("axios");
+const YAML = require("yaml");
+const configStore = require("./ConfigStore.js");
+const { CALLBACK_PATH } = require("./DiscordOAuth.js");
+
+const DISCORD_API = "https://discord.com/api/v10";
+const CONFIG_DIR = path.join(__dirname, "../Configs");
+const API_FILE = path.join(CONFIG_DIR, "api.yml");
+const SUPPORTBOT_FILE = path.join(CONFIG_DIR, "supportbot.yml");
+
+const PLACEHOLDER_PATTERNS = [
+  /DISCORD_CLIENT_ID/i,
+  /DISCORD_CLIENT_SECRET/i,
+  /YOUR_DISCORD_USER_ID/i,
+  /CHANGE_ME/i,
+  /BOT_TOKEN/i,
+  /PUT_RANDOM_STRING/i,
+];
+
+function isEmpty(value) {
+  if (value == null) return true;
+  if (typeof value === "boolean") return false;
+  if (typeof value === "number") return false;
+  return String(value).trim() === "";
+}
+
+function isPlaceholder(value) {
+  if (isEmpty(value)) return true;
+  const s = String(value).trim();
+  return PLACEHOLDER_PATTERNS.some((p) => p.test(s));
+}
+
+function isDiscordSnowflake(value) {
+  return /^\d{17,20}$/.test(String(value).trim());
+}
+
+function isValidBotToken(value) {
+  if (isPlaceholder(value)) return false;
+  const s = String(value).trim();
+  return s.length >= 50 && s.includes(".");
+}
+
+function isValidSecretKey(value) {
+  if (isPlaceholder(value)) return false;
+  return String(value).trim().length >= 16;
+}
+
+function readApiRoot() {
+  if (!fs.existsSync(API_FILE)) return null;
+  try {
+    const raw = YAML.parse(fs.readFileSync(API_FILE, "utf8"));
+    return raw?.API ?? raw ?? null;
+  } catch {
+    return null;
+  }
+}
+
+function readSupportbotRoot() {
+  if (!fs.existsSync(SUPPORTBOT_FILE)) return {};
+  try {
+    return YAML.parse(fs.readFileSync(SUPPORTBOT_FILE, "utf8")) || {};
+  } catch {
+    return {};
+  }
+}
+
+function getOwnerIds(oauth) {
+  const ids = [];
+  for (const id of oauth?.OwnerUserIds || []) {
+    const s = String(id).trim();
+    if (s) ids.push(s);
+  }
+  if (ids.length === 0) {
+    for (const id of oauth?.AllowedUserIds || []) {
+      const s = String(id).trim();
+      if (s) ids.push(s);
+    }
+  }
+  return ids;
+}
+
+function buildSteps(apiRoot, supportbot) {
+  const oauth = apiRoot?.OAuth || {};
+  const token = supportbot?.General?.Token;
+
+  return [
+    {
+      id: "botToken",
+      title: "Bot token",
+      description: "From the Discord Developer Portal → your application → Bot → Reset Token.",
+      complete: isValidBotToken(token),
+    },
+    {
+      id: "secretKey",
+      title: "Dashboard session secret",
+      description: "Random string used to sign login cookies. Keep it private.",
+      complete: isValidSecretKey(apiRoot?.SecretKey),
+    },
+    {
+      id: "oauth",
+      title: "Discord OAuth app",
+      description: "Same application as your bot — Client ID and Client Secret from OAuth2.",
+      complete:
+        !isPlaceholder(oauth.ClientId) &&
+        !isPlaceholder(oauth.ClientSecret) &&
+        isDiscordSnowflake(oauth.ClientId),
+    },
+    {
+      id: "redirectUri",
+      title: "OAuth redirect URL",
+      description: `Add this exact URL under OAuth2 → Redirects in the Discord portal.`,
+      complete: isValidRedirectUriConfigured(oauth.RedirectUri),
+    },
+    {
+      id: "owners",
+      title: "Dashboard owners",
+      description: "Discord user IDs that can sign in and manage the dashboard (at least one).",
+      complete: getOwnerIds(oauth).length > 0 && getOwnerIds(oauth).every(isDiscordSnowflake),
+    },
+    {
+      id: "emeraldApi",
+      title: "Emerald API",
+      description: "Optional. Used for the one-click addon installer.",
+      complete: true,
+    },
+  ];
+}
+
+function isValidRedirectUriConfigured(uri) {
+  if (isPlaceholder(uri)) return false;
+  try {
+    const u = new URL(String(uri).trim());
+    if (!["http:", "https:"].includes(u.protocol)) return false;
+    return u.pathname.replace(/\/$/, "") === CALLBACK_PATH.replace(/\/$/, "");
+  } catch {
+    return false;
+  }
+}
+
+function isSetupComplete() {
+  const apiRoot = readApiRoot();
+  if (!apiRoot?.Enabled) return false;
+  const oauth = apiRoot.OAuth || {};
+  if (!oauth.Enabled) return false;
+  const steps = buildSteps(apiRoot, readSupportbotRoot());
+  return steps.every((s) => s.complete);
+}
+
+function getSetupStatus(req) {
+  const apiRoot = readApiRoot() || {};
+  const steps = buildSteps(apiRoot, readSupportbotRoot());
+  const complete = steps.every((s) => s.complete);
+
+  let suggestedRedirectUri = null;
+  if (req) {
+    const proto =
+      req.get("x-forwarded-proto")?.split(",")[0]?.trim() ||
+      req.protocol ||
+      "http";
+    const host = req.get("x-forwarded-host")?.split(",")[0]?.trim() || req.get("host");
+    if (host) {
+      suggestedRedirectUri = `${proto}://${host}${CALLBACK_PATH}`;
+    }
+  }
+  if (!suggestedRedirectUri) {
+    suggestedRedirectUri = `http://localhost:${apiRoot.Port || 3000}${CALLBACK_PATH}`;
+  }
+
+  return {
+    complete,
+    steps,
+    suggestedRedirectUri,
+    oauthCallbackPath: CALLBACK_PATH,
+  };
+}
+
+async function validateBotToken(token) {
+  const trimmed = String(token || "").trim();
+  if (!isValidBotToken(trimmed)) {
+    return { ok: false, error: "Enter a valid bot token from the Discord Developer Portal." };
+  }
+
+  try {
+    const [userRes, appRes] = await Promise.all([
+      axios.get(`${DISCORD_API}/users/@me`, {
+        headers: { Authorization: `Bot ${trimmed}` },
+        timeout: 12_000,
+      }),
+      axios.get(`${DISCORD_API}/oauth2/applications/@me`, {
+        headers: { Authorization: `Bot ${trimmed}` },
+        timeout: 12_000,
+      }),
+    ]);
+
+    return {
+      ok: true,
+      bot: {
+        id: userRes.data.id,
+        username: userRes.data.username,
+        discriminator: userRes.data.discriminator,
+      },
+      applicationId: String(appRes.data.id),
+    };
+  } catch (err) {
+    const status = err.response?.status;
+    if (status === 401) {
+      return { ok: false, error: "Discord rejected this bot token (401 Unauthorized)." };
+    }
+    return {
+      ok: false,
+      error: err.response?.data?.message || err.message || "Could not verify bot token.",
+    };
+  }
+}
+
+async function validateOAuthCredentials(clientId, clientSecret, botToken) {
+  const id = String(clientId || "").trim();
+  const secret = String(clientSecret || "").trim();
+
+  if (!isDiscordSnowflake(id)) {
+    return { ok: false, error: "Client ID must be a numeric Discord application ID." };
+  }
+  if (isPlaceholder(secret) || secret.length < 20) {
+    return { ok: false, error: "Enter the OAuth Client Secret from the Discord portal." };
+  }
+
+  if (botToken) {
+    const botCheck = await validateBotToken(botToken);
+    if (botCheck.ok && botCheck.applicationId && botCheck.applicationId !== id) {
+      return {
+        ok: false,
+        error: `Client ID does not match the bot application (${botCheck.applicationId}). Use the same app's credentials.`,
+      };
+    }
+  }
+
+  try {
+    await axios.post(
+      `${DISCORD_API}/oauth2/token`,
+      new URLSearchParams({ grant_type: "client_credentials", scope: "identify" }),
+      {
+        auth: { username: id, password: secret },
+        headers: { "Content-Type": "application/x-www-form-urlencoded" },
+        timeout: 12_000,
+      },
+    );
+    return { ok: true, clientId: id };
+  } catch (err) {
+    const status = err.response?.status;
+    if (botToken) {
+      const botCheck = await validateBotToken(botToken);
+      if (botCheck.ok && botCheck.applicationId === id) {
+        return {
+          ok: true,
+          clientId: id,
+          warning:
+            "Could not verify the client secret with Discord (token endpoint). ID matches your bot — double-check the secret in the portal.",
+        };
+      }
+    }
+    if (status === 401 || status === 400) {
+      return { ok: false, error: "Invalid Client ID or Client Secret." };
+    }
+    return {
+      ok: false,
+      error: err.response?.data?.error_description || err.message || "OAuth validation failed.",
+    };
+  }
+}
+
+function validateRedirectUri(uri) {
+  const trimmed = String(uri || "").trim();
+  if (!isValidRedirectUriConfigured(trimmed)) {
+    return {
+      ok: false,
+      error: `Redirect URL must end with ${CALLBACK_PATH} and use http or https.`,
+    };
+  }
+  return { ok: true, redirectUri: trimmed };
+}
+
+async function validateOwnerUserIds(ownerIds, botToken) {
+  const ids = (Array.isArray(ownerIds) ? ownerIds : [ownerIds])
+    .map((id) => String(id).trim())
+    .filter(Boolean);
+
+  if (ids.length === 0) {
+    return { ok: false, error: "Add at least one Discord user ID." };
+  }
+
+  const invalid = ids.filter((id) => !isDiscordSnowflake(id));
+  if (invalid.length) {
+    return { ok: false, error: `Invalid user ID: ${invalid[0]}` };
+  }
+
+  if (!botToken || !isValidBotToken(botToken)) {
+    return { ok: true, ownerUserIds: ids, warning: "User IDs format OK (bot token not verified yet)." };
+  }
+
+  const users = [];
+  try {
+    for (const id of ids) {
+      const res = await axios.get(`${DISCORD_API}/users/${id}`, {
+        headers: { Authorization: `Bot ${String(botToken).trim()}` },
+        timeout: 12_000,
+      });
+      users.push({
+        id: res.data.id,
+        username: res.data.username,
+        globalName: res.data.global_name || null,
+      });
+    }
+    return { ok: true, ownerUserIds: ids, users };
+  } catch (err) {
+    if (err.response?.status === 404) {
+      return { ok: false, error: "One or more user IDs were not found. Check Developer Mode → Copy User ID." };
+    }
+    if (err.response?.status === 403) {
+      return {
+        ok: false,
+        error: "Bot could not look up users. Ensure the bot is in a server with those users, or verify IDs manually.",
+      };
+    }
+    return { ok: false, error: err.message || "Failed to verify owner user IDs." };
+  }
+}
+
+function validateSecretKey(secretKey) {
+  if (!isValidSecretKey(secretKey)) {
+    return { ok: false, error: "Use at least 16 characters (not CHANGE_ME)." };
+  }
+  return { ok: true };
+}
+
+async function validateSetupPayload(payload) {
+  const results = {};
+
+  if (payload.botToken != null) {
+    results.botToken = await validateBotToken(payload.botToken);
+  }
+  if (payload.secretKey != null) {
+    results.secretKey = validateSecretKey(payload.secretKey);
+  }
+  if (payload.clientId != null && payload.clientSecret != null) {
+    results.oauth = await validateOAuthCredentials(
+      payload.clientId,
+      payload.clientSecret,
+      payload.botToken,
+    );
+  }
+  if (payload.redirectUri != null) {
+    results.redirectUri = validateRedirectUri(payload.redirectUri);
+  }
+  if (payload.ownerUserIds != null) {
+    results.owners = await validateOwnerUserIds(payload.ownerUserIds, payload.botToken);
+  }
+  if (payload.emeraldApiKey != null) {
+    const key = String(payload.emeraldApiKey).trim();
+    if (key === "") {
+      results.emeraldApi = { ok: true };
+    } else if (key.length < 10) {
+      results.emeraldApi = { ok: false, error: "Invalid API key." };
+    } else {
+      results.emeraldApi = { ok: true };
+    }
+  }
+
+  const allOk = Object.values(results).every((r) => r?.ok);
+  return { ok: allOk, results };
+}
+
+function ensureApiFile() {
+  if (fs.existsSync(API_FILE)) return;
+  const example = path.join(CONFIG_DIR, "api.yml.example");
+  if (fs.existsSync(example)) {
+    fs.copyFileSync(example, API_FILE);
+    configStore.reloadFile("api");
+  } else {
+    throw new Error("Configs/api.yml is missing. Copy Configs/api.yml.example to api.yml.");
+  }
+}
+
+function applySetup(payload) {
+  ensureApiFile();
+
+  const ownerIds = (Array.isArray(payload.ownerUserIds)
+    ? payload.ownerUserIds
+    : String(payload.ownerUserIds || "").split(/[\s,]+/)
+  )
+    .map((id) => String(id).trim())
+    .filter(Boolean);
+
+  const apiDoc = YAML.parseDocument(fs.readFileSync(API_FILE, "utf8"));
+  if (!apiDoc.get("API")) apiDoc.set("API", {});
+
+  apiDoc.setIn(["API", "Enabled"], true);
+  apiDoc.setIn(["API", "SecretKey"], String(payload.secretKey).trim());
+  if (payload.emeraldApiKey != null) {
+    apiDoc.setIn(["API", "EmeraldAPIKey"], String(payload.emeraldApiKey).trim());
+  }
+  if (payload.port != null && payload.port !== "") {
+    apiDoc.setIn(["API", "Port"], Number(payload.port) || 3000);
+  }
+  if (!apiDoc.getIn(["API", "OAuth"])) apiDoc.setIn(["API", "OAuth"], {});
+
+  apiDoc.setIn(["API", "OAuth", "Enabled"], true);
+  apiDoc.setIn(["API", "OAuth", "ClientId"], String(payload.clientId).trim());
+  apiDoc.setIn(["API", "OAuth", "ClientSecret"], String(payload.clientSecret).trim());
+  apiDoc.setIn(["API", "OAuth", "RedirectUri"], String(payload.redirectUri).trim());
+  apiDoc.setIn(["API", "OAuth", "OwnerUserIds"], ownerIds);
+  apiDoc.setIn(["API", "OAuth", "AllowedUserIds"], []);
+
+  fs.writeFileSync(API_FILE, apiDoc.toString());
+
+  const sbDoc = YAML.parseDocument(fs.readFileSync(SUPPORTBOT_FILE, "utf8"));
+  sbDoc.setIn(["General", "Token"], String(payload.botToken).trim());
+  fs.writeFileSync(SUPPORTBOT_FILE, sbDoc.toString());
+
+  configStore.reloadFile("api");
+  configStore.reloadFile("supportbot");
+
+  return {
+    ownerUserIds: ownerIds,
+    api: configStore.api?.API || configStore.api,
+  };
+}
+
+module.exports = {
+  isSetupComplete,
+  getSetupStatus,
+  validateBotToken,
+  validateOAuthCredentials,
+  validateRedirectUri,
+  validateOwnerUserIds,
+  validateSecretKey,
+  validateSetupPayload,
+  applySetup,
+};

Structures/DashboardUserStore.js

@@ -0,0 +1,293 @@
+const fs = require("fs");
+const path = require("path");
+const {
+  CONFIG_FILES,
+  ROLES,
+  fullPermissions,
+  permissionsFromRole,
+  normalizePermissions,
+  hasPermission,
+  canAccessConfig,
+} = require("./DashboardPermissions.js");
+const { discordAvatarUrl } = require("./DiscordOAuth.js");
+
+const STORE_PATH = path.join(__dirname, "../Data/dashboard-users.json");
+
+function ensureDataDir() {
+  const dir = path.dirname(STORE_PATH);
+  if (!fs.existsSync(dir)) fs.mkdirSync(dir, { recursive: true });
+}
+
+function emptyStore() {
+  return { version: 1, users: {} };
+}
+
+function readStore() {
+  ensureDataDir();
+  if (!fs.existsSync(STORE_PATH)) return emptyStore();
+  try {
+    const raw = JSON.parse(fs.readFileSync(STORE_PATH, "utf8"));
+    if (!raw.users || typeof raw.users !== "object") return emptyStore();
+    return raw;
+  } catch {
+    return emptyStore();
+  }
+}
+
+function writeStore(store) {
+  ensureDataDir();
+  fs.writeFileSync(STORE_PATH, JSON.stringify(store, null, 2), "utf8");
+}
+
+function getOwnerIds(oauth) {
+  const owners = new Set();
+  for (const id of oauth?.OwnerUserIds || []) owners.add(String(id));
+  for (const id of oauth?.AllowedUserIds || []) owners.add(String(id));
+  return owners;
+}
+
+function isYamlOwner(userId, oauth) {
+  return getOwnerIds(oauth).has(String(userId));
+}
+
+function bootstrapFromOAuth(oauth) {
+  const store = readStore();
+  const owners = getOwnerIds(oauth);
+  let changed = false;
+
+  for (const id of owners) {
+    if (!store.users[id]) {
+      store.users[id] = {
+        id,
+        username: null,
+        globalName: null,
+        avatar: null,
+        role: "owner",
+        permissions: null,
+        enabled: true,
+        createdAt: Date.now(),
+        updatedAt: Date.now(),
+        createdBy: "system",
+      };
+      changed = true;
+    }
+  }
+
+  if (changed) writeStore(store);
+  return store;
+}
+
+function syncDiscordProfile(userId, profile) {
+  const store = readStore();
+  const entry = store.users[userId];
+  if (!entry) return;
+
+  entry.username = profile.username ?? entry.username;
+  entry.globalName = profile.globalName ?? entry.globalName;
+  entry.avatar = profile.avatar ?? entry.avatar;
+  entry.updatedAt = Date.now();
+  writeStore(store);
+}
+
+const { getGroup } = require("./DashboardGroupStore.js");
+
+function resolvePermissions(entry, oauth, userId) {
+  if (isYamlOwner(userId, oauth)) {
+    return { permissions: fullPermissions(), role: "owner", isOwner: true, groupId: "owner" };
+  }
+  if (!entry?.enabled) return null;
+
+  const groupId = entry.groupId || entry.role || "support";
+  const group = getGroup(groupId);
+
+  if (entry.role === "custom" && entry.permissions) {
+    return { permissions: normalizePermissions(entry.permissions), role: "custom", isOwner: false, groupId };
+  }
+
+  const permissions = group ? group.permissions : permissionsFromRole(entry.role || "viewer");
+  return { permissions, role: entry.role || groupId, isOwner: false, groupId };
+}
+
+function getAccess(userId, oauth) {
+  bootstrapFromOAuth(oauth);
+  const store = readStore();
+  const id = String(userId);
+
+  if (isYamlOwner(id, oauth)) {
+    const entry = store.users[id];
+    return {
+      entry: entry || { id, role: "owner" },
+      permissions: fullPermissions(),
+      role: "owner",
+      isOwner: true,
+      yamlOwner: true,
+    };
+  }
+
+  const entry = store.users[id];
+  const resolved = resolvePermissions(entry, oauth, id);
+  if (!resolved) return null;
+
+  return {
+    entry,
+    permissions: resolved.permissions,
+    role: resolved.role,
+    isOwner: false,
+    yamlOwner: false,
+  };
+}
+
+function canLogin(userId, oauth) {
+  return Boolean(getAccess(userId, oauth));
+}
+
+function formatPublicUser(entry, access, discordProfile) {
+  const id = String(entry?.id || discordProfile?.id);
+  const avatarHash = entry?.avatar ?? discordProfile?.avatar ?? null;
+
+  return {
+    id,
+    username: entry?.username || discordProfile?.username || "Unknown",
+    globalName: entry?.globalName ?? discordProfile?.global_name ?? null,
+    avatar: avatarHash
+      ? discordAvatarUrl({ id, avatar: avatarHash })
+      : discordProfile
+        ? discordAvatarUrl(discordProfile)
+        : discordAvatarUrl({ id, avatar: null }),
+    role: access.role,
+    isOwner: access.isOwner,
+    permissions: access.permissions,
+  };
+}
+
+function listUsers(oauth) {
+  bootstrapFromOAuth(oauth);
+  const store = readStore();
+  const yamlOwners = getOwnerIds(oauth);
+
+  return Object.values(store.users).map((entry) => {
+    const access = resolvePermissions(entry, oauth, entry.id) || {
+      permissions: permissionsFromRole("viewer"),
+      role: entry.role,
+      isOwner: false,
+    };
+
+    return {
+      id: entry.id,
+      username: entry.username,
+      globalName: entry.globalName,
+      avatar: entry.avatar
+        ? discordAvatarUrl({ id: entry.id, avatar: entry.avatar })
+        : discordAvatarUrl({ id: entry.id, avatar: null }),
+      role: yamlOwners.has(String(entry.id)) ? "owner" : entry.role || entry.groupId || "support",
+      groupId: entry.groupId || entry.role || "support",
+      permissions:
+        entry.role === "custom"
+          ? normalizePermissions(entry.permissions)
+          : access.permissions,
+      enabled: entry.enabled !== false,
+      isOwner: yamlOwners.has(String(entry.id)),
+      yamlOwner: yamlOwners.has(String(entry.id)),
+      createdAt: entry.createdAt,
+      updatedAt: entry.updatedAt,
+    };
+  });
+}
+
+function addUser(payload, actorId, oauth) {
+  const id = String(payload.id || "").trim();
+  if (!/^\d{17,20}$/.test(id)) {
+    throw new Error("Invalid Discord user ID");
+  }
+
+  const role = payload.role || payload.groupId || "support";
+  const groupId = payload.groupId || payload.role || "support";
+
+  const store = readStore();
+  if (store.users[id]) throw new Error("User already exists");
+
+  store.users[id] = {
+    id,
+    username: payload.username || null,
+    globalName: payload.globalName || null,
+    avatar: null,
+    role,
+    groupId,
+    permissions:
+      role === "custom" ? normalizePermissions(payload.permissions) : null,
+    enabled: payload.enabled !== false,
+    createdAt: Date.now(),
+    updatedAt: Date.now(),
+    createdBy: String(actorId),
+  };
+
+  writeStore(store);
+  return listUsers(oauth).find((u) => u.id === id);
+}
+
+function updateUser(id, payload, actorId, oauth) {
+  const store = readStore();
+  const entry = store.users[String(id)];
+  if (!entry) throw new Error("User not found");
+
+  if (isYamlOwner(id, oauth) && payload.enabled === false) {
+    throw new Error("Cannot disable an owner defined in api.yml");
+  }
+
+  if (payload.groupId) {
+    entry.groupId = payload.groupId;
+    if (!payload.role) entry.role = payload.groupId;
+  }
+
+  if (payload.role) {
+    entry.role = payload.role;
+    if (!payload.groupId) entry.groupId = payload.role;
+  }
+
+  if (payload.enabled !== undefined) entry.enabled = Boolean(payload.enabled);
+  if (payload.username !== undefined) entry.username = payload.username;
+  if (payload.globalName !== undefined) entry.globalName = payload.globalName;
+
+  if (payload.permissions !== undefined) {
+    entry.permissions = normalizePermissions(payload.permissions);
+    if (entry.role !== "custom") entry.role = "custom";
+  }
+
+  if (entry.role === "custom" && payload.permissions === undefined && payload.role !== "custom") {
+    entry.permissions = null;
+  }
+
+  entry.updatedAt = Date.now();
+  writeStore(store);
+  return listUsers(oauth).find((u) => u.id === String(id));
+}
+
+function removeUser(id, oauth) {
+  if (isYamlOwner(id, oauth)) {
+    throw new Error("Remove this user from OwnerUserIds in api.yml instead");
+  }
+
+  const store = readStore();
+  if (!store.users[String(id)]) throw new Error("User not found");
+  delete store.users[String(id)];
+  writeStore(store);
+}
+
+module.exports = {
+  CONFIG_FILES,
+  STORE_PATH,
+  getOwnerIds,
+  isYamlOwner,
+  bootstrapFromOAuth,
+  syncDiscordProfile,
+  getAccess,
+  canLogin,
+  formatPublicUser,
+  listUsers,
+  addUser,
+  updateUser,
+  removeUser,
+  hasPermission,
+  canAccessConfig,
+  ROLES,
+};

Structures/Database.js

@@ -0,0 +1,490 @@
+// SupportBot | Emerald Services
+const Database = require("better-sqlite3");
+const path = require("path");
+
+const db = new Database(path.join(__dirname, "../Data/supportbot.db"));
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS suggestions (
+    thread_id TEXT PRIMARY KEY,
+    author_id TEXT,
+    text TEXT,
+    status TEXT DEFAULT 'Created'
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS profiles (
+    user_id TEXT PRIMARY KEY,
+    bio TEXT,
+    timezone TEXT,
+    clockedIn INTEGER DEFAULT 0
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS tickets (
+    ticket_id TEXT PRIMARY KEY,
+    user_id TEXT,
+    status TEXT DEFAULT 'open',
+    created_at INTEGER,
+    updated_at INTEGER,
+    subject TEXT,
+    description TEXT
+  )
+`,
+).run();
+
+// Safe column upgrades
+const safeAlter = (sql) => {
+  try {
+    db.prepare(sql).run();
+  } catch (e) {
+    if (!String(e).includes("duplicate column name")) throw e;
+  }
+};
+
+safeAlter(`ALTER TABLE tickets ADD COLUMN voiceChannelId TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN department TEXT DEFAULT 'general'`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN priority TEXT DEFAULT 'medium'`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN aiModeEnabled INTEGER DEFAULT 0`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN aiChannelId TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN aiType TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN aiEnabledBy TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN aiEnabledAt INTEGER`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN questionAnswers TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN ticketName TEXT`);
+safeAlter(`ALTER TABLE tickets ADD COLUMN ticketNumber TEXT`);
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ticket_panel (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    message_id TEXT,
+    channel_id TEXT,
+    created_at INTEGER
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS ticket_users (
+    ticket_id TEXT,
+    user_id TEXT,
+    PRIMARY KEY(ticket_id, user_id)
+  )
+`,
+).run();
+
+db.prepare(
+  `
+  CREATE TABLE IF NOT EXISTS settings (
+    id INTEGER PRIMARY KEY,
+    data TEXT
+  )
+`,
+).run();
+
+function ensureProfile(userId) {
+  const existing = db
+    .prepare(
+      `
+    SELECT user_id FROM profiles WHERE user_id = ?
+  `,
+    )
+    .get(userId);
+
+  if (!existing) {
+    db.prepare(
+      `
+      INSERT INTO profiles (user_id, bio, timezone, clockedIn)
+      VALUES (?, '', '', 0)
+    `,
+    ).run(userId);
+  }
+}
+
+function normaliseTicketRow(row) {
+  if (!row) return null;
+
+  let questionAnswers = [];
+
+  if (row.questionAnswers) {
+    try {
+      questionAnswers = JSON.parse(row.questionAnswers);
+    } catch {
+      questionAnswers = [];
+    }
+  }
+
+  return {
+    ...row,
+    aiModeEnabled: Boolean(row.aiModeEnabled),
+    clockedIn:
+      row.clockedIn !== undefined ? Boolean(row.clockedIn) : row.clockedIn,
+    questionAnswers,
+  };
+}
+
+module.exports = {
+  addTicket(ticket) {
+    const now = Date.now();
+
+    db.prepare(
+      `
+      INSERT INTO tickets (
+        ticket_id,
+        user_id,
+        subject,
+        description,
+        created_at,
+        updated_at,
+        department,
+        priority,
+        aiModeEnabled,
+        aiChannelId,
+        aiType,
+        aiEnabledBy,
+        aiEnabledAt,
+        questionAnswers,
+        ticketName,
+        ticketNumber
+      )
+      VALUES (
+        @ticket_id,
+        @user_id,
+        @subject,
+        @description,
+        @created_at,
+        @updated_at,
+        @department,
+        @priority,
+        @aiModeEnabled,
+        @aiChannelId,
+        @aiType,
+        @aiEnabledBy,
+        @aiEnabledAt,
+        @questionAnswers,
+        @ticketName,
+        @ticketNumber
+      )
+      ON CONFLICT(ticket_id) DO NOTHING
+    `,
+    ).run({
+      ticket_id: ticket.id,
+      user_id: ticket.user,
+      subject: ticket.reason || "",
+      description: ticket.description || "",
+      created_at: now,
+      updated_at: now,
+      department: ticket.department || "general",
+      priority: ticket.priority || "medium",
+      aiModeEnabled: ticket.aiModeEnabled ? 1 : 0,
+      aiChannelId: ticket.aiChannelId || null,
+      aiType: ticket.aiType || null,
+      aiEnabledBy: ticket.aiEnabledBy || null,
+      aiEnabledAt: ticket.aiEnabledAt || null,
+      questionAnswers: JSON.stringify(ticket.questionAnswers || []),
+      ticketName: ticket.name || null,
+      ticketNumber: ticket.number || null,
+    });
+
+    if (global.apiServer) {
+      global.apiServer.broadcast("ticket_created", {
+        ticket_id: ticket.id,
+        user_id: ticket.user,
+        subject: ticket.reason || "",
+        description: ticket.description || "",
+        department: ticket.department || "general",
+        priority: ticket.priority || "medium",
+        created_at: now
+      });
+    }
+  },
+
+  updateTicketQuestionAnswers(ticketId, questionAnswers = []) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET questionAnswers=@questionAnswers, updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      questionAnswers: JSON.stringify(questionAnswers),
+      updatedAt: Date.now(),
+    });
+  },
+
+  updateTicketVoice(ticketId, voiceChannelId) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET voiceChannelId=@voiceChannelId, updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      voiceChannelId,
+      updatedAt: Date.now(),
+    });
+  },
+
+  updateTicketStatus(ticketId, status) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET status=@status, updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      status,
+      updatedAt: Date.now(),
+      ticketId,
+    });
+
+    if (global.apiServer && status === "closed") {
+      global.apiServer.broadcast("ticket_closed", { ticket_id: ticketId });
+    }
+  },
+
+  updateTicketDepartment(ticketId, department) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET department=@department, updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      department,
+      updatedAt: Date.now(),
+    });
+  },
+
+  updateTicketPriority(ticketId, priority) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET priority=@priority, updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      priority,
+      updatedAt: Date.now(),
+    });
+  },
+
+  setTicketAIState(ticketId, aiState = {}) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET
+        aiModeEnabled=@aiModeEnabled,
+        aiChannelId=@aiChannelId,
+        aiType=@aiType,
+        aiEnabledBy=@aiEnabledBy,
+        aiEnabledAt=@aiEnabledAt,
+        updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      aiModeEnabled: aiState.enabled ? 1 : 0,
+      aiChannelId: aiState.aiChannelId || null,
+      aiType: aiState.aiType || null,
+      aiEnabledBy: aiState.enabledBy || null,
+      aiEnabledAt: aiState.enabledAt
+        ? new Date(aiState.enabledAt).getTime()
+        : aiState.enabled
+          ? Date.now()
+          : null,
+      updatedAt: Date.now(),
+    });
+  },
+
+  enableTicketAI(
+    ticketId,
+    aiChannelId = null,
+    aiType = null,
+    enabledBy = null,
+  ) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET
+        aiModeEnabled=1,
+        aiChannelId=@aiChannelId,
+        aiType=@aiType,
+        aiEnabledBy=@aiEnabledBy,
+        aiEnabledAt=@aiEnabledAt,
+        updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      aiChannelId,
+      aiType,
+      aiEnabledBy,
+      aiEnabledAt: Date.now(),
+      updatedAt: Date.now(),
+    });
+  },
+
+  disableTicketAI(ticketId) {
+    db.prepare(
+      `
+      UPDATE tickets
+      SET
+        aiModeEnabled=0,
+        updated_at=@updatedAt
+      WHERE ticket_id=@ticketId
+    `,
+    ).run({
+      ticketId,
+      updatedAt: Date.now(),
+    });
+  },
+
+  getTicket(ticketId) {
+    const row = db
+      .prepare(
+        `
+      SELECT * FROM tickets WHERE ticket_id=@ticketId
+    `,
+      )
+      .get({ ticketId });
+
+    return normaliseTicketRow(row);
+  },
+
+  getTicketByAIChannel(aiChannelId) {
+    const row = db
+      .prepare(
+        `
+      SELECT * FROM tickets WHERE aiChannelId=@aiChannelId LIMIT 1
+    `,
+      )
+      .get({ aiChannelId });
+
+    return normaliseTicketRow(row);
+  },
+
+  getAllTickets() {
+    return db.prepare(`SELECT * FROM tickets`).all().map(normaliseTicketRow);
+  },
+
+  saveTicketPanel(messageId, channelId) {
+    db.prepare(
+      `
+      INSERT INTO ticket_panel (message_id, channel_id, created_at)
+      VALUES (@messageId, @channelId, @createdAt)
+    `,
+    ).run({ messageId, channelId, createdAt: Date.now() });
+  },
+
+  getTicketPanel() {
+    return db
+      .prepare(
+        `
+      SELECT * FROM ticket_panel ORDER BY id DESC LIMIT 1
+    `,
+      )
+      .get();
+  },
+
+  addUserToTicket(ticketId, userId) {
+    db.prepare(
+      `
+      INSERT INTO ticket_users (ticket_id, user_id)
+      VALUES (?, ?)
+      ON CONFLICT(ticket_id, user_id) DO NOTHING
+    `,
+    ).run(ticketId, userId);
+  },
+
+  removeUserFromTicket(ticketId, userId) {
+    db.prepare(
+      `
+      DELETE FROM ticket_users WHERE ticket_id=? AND user_id=?
+    `,
+    ).run(ticketId, userId);
+  },
+
+  getTicketUsers(ticketId) {
+    return db
+      .prepare(
+        `
+      SELECT user_id FROM ticket_users WHERE ticket_id=?
+    `,
+      )
+      .all(ticketId)
+      .map((r) => r.user_id);
+  },
+
+  getSettings() {
+    const row = db.prepare(`SELECT data FROM settings WHERE id=1`).get();
+    if (!row) return {};
+    try {
+      return JSON.parse(row.data);
+    } catch {
+      return {};
+    }
+  },
+
+  getProfile(userId) {
+    ensureProfile(userId);
+
+    const row = db
+      .prepare(
+        `
+      SELECT * FROM profiles WHERE user_id = ?
+    `,
+      )
+      .get(userId);
+
+    if (!row) {
+      return {
+        user_id: userId,
+        bio: "",
+        timezone: "",
+        clockedIn: false,
+      };
+    }
+
+    return {
+      ...row,
+      clockedIn: Boolean(row.clockedIn),
+    };
+  },
+
+  setClockedIn(userId, clockedIn) {
+    ensureProfile(userId);
+
+    db.prepare(
+      `
+      UPDATE profiles
+      SET clockedIn = ?
+      WHERE user_id = ?
+    `,
+    ).run(clockedIn ? 1 : 0, userId);
+  },
+
+  saveSettings(obj) {
+    const data = JSON.stringify(obj);
+    db.prepare(
+      `
+      INSERT INTO settings (id, data)
+      VALUES (1, @data)
+      ON CONFLICT(id) DO UPDATE SET data = excluded.data
+    `,
+    ).run({ data });
+  },
+};

Structures/DiscordOAuth.js

@@ -0,0 +1,233 @@
+const crypto = require("crypto");
+const axios = require("axios");
+
+const DISCORD_API = "https://discord.com/api";
+const OAUTH_STATE_COOKIE = "sb_oauth_state";
+const OAUTH_REDIRECT_COOKIE = "sb_oauth_redirect";
+const OAUTH_STATE_MAX_AGE_MS = 10 * 60 * 1000;
+const CALLBACK_PATH = "/api/auth/discord/callback";
+
+function discordAvatarUrl(user) {
+  if (user.avatar) {
+    const ext = user.avatar.startsWith("a_") ? "gif" : "png";
+    return `https://cdn.discordapp.com/avatars/${user.id}/${user.avatar}.${ext}?size=128`;
+  }
+  const index = Number((BigInt(user.id) >> 22n) % 6n);
+  return `https://cdn.discordapp.com/embed/avatars/${index}.png`;
+}
+
+function getTrustProxySetting(apiConfig) {
+  if (apiConfig?.TrustProxy === false) return false;
+  if (typeof apiConfig?.TrustProxy === "number") return apiConfig.TrustProxy;
+  if (apiConfig?.TrustProxy === true) return 1;
+  return false;
+}
+
+function getRequestProto(req, apiConfig) {
+  if (apiConfig?.TrustProxy !== false) {
+    const forwarded = req.get("x-forwarded-proto");
+    if (forwarded) {
+      return forwarded.split(",")[0].trim().toLowerCase();
+    }
+  }
+  return (req.protocol || "http").toLowerCase();
+}
+
+function getRequestHost(req) {
+  const forwarded = req.get("x-forwarded-host");
+  if (forwarded) {
+    return forwarded.split(",")[0].trim();
+  }
+  return req.get("host") || "";
+}
+
+function getRequestOrigin(req, apiConfig) {
+  const proto = getRequestProto(req, apiConfig);
+  const host = getRequestHost(req);
+  if (!host) return null;
+  return `${proto}://${host}`;
+}
+
+function normalizeRedirectUri(uri) {
+  try {
+    const u = new URL(uri);
+    u.hash = "";
+    u.search = "";
+    return u.toString();
+  } catch {
+    return null;
+  }
+}
+
+function redirectUriMatchesHostPath(a, b) {
+  try {
+    const ua = new URL(a);
+    const ub = new URL(b);
+    return ua.host === ub.host && ua.pathname === ub.pathname;
+  } catch {
+    return false;
+  }
+}
+
+function collectConfiguredRedirectUris(oauth) {
+  const list = [];
+  if (oauth?.RedirectUri) {
+    const normalized = normalizeRedirectUri(oauth.RedirectUri);
+    if (normalized) list.push(normalized);
+  }
+  if (Array.isArray(oauth?.RedirectUris)) {
+    for (const entry of oauth.RedirectUris) {
+      const normalized = normalizeRedirectUri(entry);
+      if (normalized && !list.includes(normalized)) {
+        list.push(normalized);
+      }
+    }
+  }
+  return list;
+}
+
+/**
+ * Pick the OAuth redirect_uri for this request. When UseRequestOrigin is enabled
+ * (default), uses the same host/path as RedirectUri but the protocol the user
+ * actually used (http vs https). Register every variant in the Discord portal.
+ */
+function resolveOAuthRedirectUri(req, oauth, apiConfig) {
+  const configured = collectConfiguredRedirectUris(oauth);
+  const fallback = configured[0] || oauth?.RedirectUri || "";
+
+  const useRequestOrigin = oauth?.UseRequestOrigin !== false;
+  if (!useRequestOrigin || !req) {
+    return fallback;
+  }
+
+  const origin = getRequestOrigin(req, apiConfig);
+  if (!origin) return fallback;
+
+  const dynamic = `${origin}${CALLBACK_PATH}`;
+  const normalizedDynamic = normalizeRedirectUri(dynamic);
+  if (!normalizedDynamic) return fallback;
+
+  if (configured.includes(normalizedDynamic)) {
+    return normalizedDynamic;
+  }
+
+  const matchesConfigured = configured.some((uri) =>
+    redirectUriMatchesHostPath(uri, normalizedDynamic),
+  );
+  if (matchesConfigured) {
+    return normalizedDynamic;
+  }
+
+  return fallback;
+}
+
+function isSecureRequest(req, oauth, apiConfig) {
+  if (oauth?.CookieSecure === true) return true;
+  if (oauth?.CookieSecure === false) return false;
+  if (req) {
+    if (typeof req.secure === "boolean") return req.secure;
+    return getRequestProto(req, apiConfig) === "https";
+  }
+  return process.env.NODE_ENV === "production";
+}
+
+function buildAuthorizeUrl(oauth, state, redirectUri) {
+  const params = new URLSearchParams({
+    client_id: oauth.ClientId,
+    redirect_uri: redirectUri,
+    response_type: "code",
+    scope: "identify",
+    state,
+    prompt: "none",
+  });
+  return `${DISCORD_API}/oauth2/authorize?${params.toString()}`;
+}
+
+async function exchangeCode(oauth, code, redirectUri) {
+  const body = new URLSearchParams({
+    client_id: oauth.ClientId,
+    client_secret: oauth.ClientSecret,
+    grant_type: "authorization_code",
+    code,
+    redirect_uri: redirectUri,
+  });
+
+  const { data } = await axios.post(`${DISCORD_API}/oauth2/token`, body, {
+    headers: { "Content-Type": "application/x-www-form-urlencoded" },
+    timeout: 15000,
+  });
+
+  return data.access_token;
+}
+
+async function fetchDiscordUser(accessToken) {
+  const { data } = await axios.get(`${DISCORD_API}/users/@me`, {
+    headers: { Authorization: `Bearer ${accessToken}` },
+    timeout: 15000,
+  });
+  return data;
+}
+
+function createOAuthState() {
+  return crypto.randomBytes(24).toString("hex");
+}
+
+function oauthStateCookieOptions(req, oauth, apiConfig) {
+  return {
+    httpOnly: true,
+    secure: isSecureRequest(req, oauth, apiConfig),
+    sameSite: "lax",
+    maxAge: OAUTH_STATE_MAX_AGE_MS,
+    path: "/",
+  };
+}
+
+function oauthRedirectCookieOptions(req, oauth, apiConfig) {
+  return oauthStateCookieOptions(req, oauth, apiConfig);
+}
+
+function isOAuthConfigured(oauth) {
+  return Boolean(
+    oauth?.Enabled &&
+      oauth.ClientId &&
+      oauth.ClientSecret &&
+      oauth.RedirectUri,
+  );
+}
+
+function isUserAllowed(userId, oauth) {
+  const allowed = oauth?.AllowedUserIds;
+  if (!Array.isArray(allowed) || allowed.length === 0) {
+    return false;
+  }
+  return allowed.map(String).includes(String(userId));
+}
+
+function formatPublicUser(user) {
+  return {
+    id: user.id,
+    username: user.username,
+    globalName: user.global_name || null,
+    avatar: discordAvatarUrl(user),
+  };
+}
+
+module.exports = {
+  OAUTH_STATE_COOKIE,
+  OAUTH_REDIRECT_COOKIE,
+  OAUTH_STATE_MAX_AGE_MS,
+  CALLBACK_PATH,
+  getTrustProxySetting,
+  resolveOAuthRedirectUri,
+  isSecureRequest,
+  buildAuthorizeUrl,
+  exchangeCode,
+  fetchDiscordUser,
+  createOAuthState,
+  oauthStateCookieOptions,
+  oauthRedirectCookieOptions,
+  isOAuthConfigured,
+  isUserAllowed,
+  formatPublicUser,
+  discordAvatarUrl,
+};

Structures/Event.js

@@ -1,5 +1,6 @@
 // SupportBot | Emerald Services
 // Event Structure
+
 class Event {
   constructor(event, run) {
     this.event = event;

Structures/GuildManager.js

@@ -0,0 +1,276 @@
+const { ChannelType } = require("discord.js");
+const configStore = require("./ConfigStore.js");
+const { withTimeout } = require("./asyncTimeout.js");
+
+const RESOURCES_CACHE_MS = 90 * 1000;
+/** Bump when resource payload shape changes (e.g. added emojis). */
+const RESOURCES_CACHE_VERSION = 2;
+let resourcesCache = { guildId: null, data: null, at: 0, version: 0 };
+let resourcesInflight = null;
+
+function getConfiguredGuildId() {
+  const id = configStore.supportbot?.General?.GuildId;
+  if (!id || id === "GUILD_ID" || String(id).trim() === "") return null;
+  return String(id).trim();
+}
+
+function setConfiguredGuildId(guildId) {
+  if (!configStore.supportbot.General) {
+    configStore.supportbot.General = {};
+  }
+  configStore.supportbot.General.GuildId = guildId ? String(guildId) : "";
+}
+
+function getPrimaryGuild(client) {
+  if (!client) return null;
+
+  const configuredId = getConfiguredGuildId();
+  if (configuredId) {
+    const match = client.guilds.cache.get(configuredId);
+    if (match) return match;
+  }
+
+  return client.guilds.cache.first() || null;
+}
+
+function evaluateGuildHealth(client) {
+  const configuredId = getConfiguredGuildId();
+  const guilds = [...client.guilds.cache.values()];
+
+  if (!configuredId) {
+    return {
+      status: "missing_config",
+      configuredGuildId: null,
+      message:
+        "No guild ID is set. Add your Discord server ID under Bot config → General.",
+      configuredGuild: null,
+      extraGuilds: guilds.map(formatGuildSummary),
+    };
+  }
+
+  const configuredGuild = client.guilds.cache.get(configuredId) || null;
+  const extraGuilds = guilds
+    .filter((g) => g.id !== configuredId)
+    .map(formatGuildSummary);
+
+  if (!configuredGuild) {
+    return {
+      status: "not_in_guild",
+      configuredGuildId: configuredId,
+      message: `The bot is not in the configured server (${configuredId}). Invite it or update the guild ID.`,
+      configuredGuild: null,
+      extraGuilds: guilds.map(formatGuildSummary),
+    };
+  }
+
+  if (extraGuilds.length > 0) {
+    return {
+      status: "extra_guilds",
+      configuredGuildId: configuredId,
+      message: `The bot is in ${extraGuilds.length} extra server(s). Leave them so only your configured server remains.`,
+      configuredGuild: formatGuildSummary(configuredGuild),
+      extraGuilds,
+    };
+  }
+
+  return {
+    status: "ok",
+    configuredGuildId: configuredId,
+    message: null,
+    configuredGuild: formatGuildSummary(configuredGuild),
+    extraGuilds: [],
+  };
+}
+
+function formatGuildSummary(guild) {
+  return {
+    id: guild.id,
+    name: guild.name,
+    memberCount: guild.memberCount ?? null,
+    icon: guild.iconURL?.({ size: 128 }) ?? null,
+  };
+}
+
+function syncGuildHealth(client) {
+  if (!client?.user) {
+    client.guildHealth = {
+      status: "offline",
+      configuredGuildId: getConfiguredGuildId(),
+      message: "Bot is not connected to Discord.",
+      configuredGuild: null,
+      extraGuilds: [],
+    };
+    return client.guildHealth;
+  }
+
+  client.guildHealth = evaluateGuildHealth(client);
+  return client.guildHealth;
+}
+
+function logGuildWarning(client, message) {
+  const name = client?.user?.username || "Bot";
+  console.warn(`\x1b[33m[Guild]\x1b[0m ${name}: ${message}`);
+}
+
+async function leaveGuild(client, guildId) {
+  const guild = client.guilds.cache.get(String(guildId));
+  if (!guild) {
+    throw new Error("Bot is not in that server.");
+  }
+
+  const configuredId = getConfiguredGuildId();
+  if (configuredId && guild.id === configuredId) {
+    throw new Error("Cannot leave the configured server. Change the guild ID first.");
+  }
+
+  await guild.leave();
+  syncGuildHealth(client);
+  return syncGuildHealth(client);
+}
+
+function buildResourcesFromGuild(guild) {
+  const roles = [...guild.roles.cache.values()]
+    .filter((r) => r.id !== guild.id)
+    .sort((a, b) => b.position - a.position)
+    .map((r) => ({
+      id: r.id,
+      name: r.name,
+      color: r.hexColor || null,
+    }));
+
+  const channels = [...guild.channels.cache.values()]
+    .filter(
+      (c) =>
+        c.type === ChannelType.GuildText ||
+        c.type === ChannelType.GuildVoice ||
+        c.type === ChannelType.GuildAnnouncement ||
+        c.type === ChannelType.GuildStageVoice ||
+        c.type === ChannelType.GuildForum,
+    )
+    .sort((a, b) => a.name.localeCompare(b.name))
+    .map((c) => ({
+      id: c.id,
+      name: c.name,
+      type: c.type,
+    }));
+
+  const categories = [...guild.channels.cache.values()]
+    .filter((c) => c.type === ChannelType.GuildCategory)
+    .sort((a, b) => a.name.localeCompare(b.name))
+    .map((c) => ({
+      id: c.id,
+      name: c.name,
+    }));
+
+  const emojis = [...guild.emojis.cache.values()]
+    .sort((a, b) => a.name.localeCompare(b.name))
+    .map((e) => {
+      const animated = Boolean(e.animated);
+      const ext = animated ? "gif" : "png";
+      return {
+        id: e.id,
+        name: e.name,
+        animated,
+        url:
+          e.imageURL({ extension: ext, size: 64 }) ||
+          `https://cdn.discordapp.com/emojis/${e.id}.${ext}?size=64`,
+      };
+    });
+
+  return {
+    guildId: guild.id,
+    guildName: guild.name,
+    roles,
+    channels,
+    categories,
+    emojis,
+  };
+}
+
+async function fetchGuildResourcesFromDiscord(client, guildId) {
+  const id = guildId || getConfiguredGuildId();
+  if (!id) return null;
+
+  const guild = client.guilds.cache.get(id);
+  if (!guild) return null;
+
+  try {
+    await withTimeout(
+      Promise.all([guild.channels.fetch(), guild.roles.fetch()]),
+      12_000,
+      "Discord channel/role fetch timed out",
+    );
+  } catch (err) {
+    console.warn("[Guild] Failed to fetch channels/roles:", err.message);
+    if (guild.roles.cache.size === 0 && guild.channels.cache.size === 0) {
+      return null;
+    }
+  }
+
+  try {
+    await withTimeout(guild.emojis.fetch(), 12_000, "Discord emoji fetch timed out");
+  } catch (err) {
+    console.warn("[Guild] Failed to fetch guild emojis:", err.message);
+  }
+
+  return buildResourcesFromGuild(guild);
+}
+
+async function fetchGuildResources(client, guildId) {
+  const id = guildId || getConfiguredGuildId();
+  if (!id || !client?.user) return null;
+
+  const now = Date.now();
+  if (
+    resourcesCache.data &&
+    resourcesCache.version === RESOURCES_CACHE_VERSION &&
+    resourcesCache.guildId === id &&
+    now - resourcesCache.at < RESOURCES_CACHE_MS
+  ) {
+    return resourcesCache.data;
+  }
+
+  if (resourcesInflight) {
+    try {
+      return await resourcesInflight;
+    } catch {
+      /* fall through to retry */
+    }
+  }
+
+  resourcesInflight = (async () => {
+    const data = await fetchGuildResourcesFromDiscord(client, id);
+    if (data) {
+      resourcesCache = {
+        guildId: id,
+        data,
+        at: Date.now(),
+        version: RESOURCES_CACHE_VERSION,
+      };
+    }
+    return data;
+  })();
+
+  try {
+    return await resourcesInflight;
+  } finally {
+    resourcesInflight = null;
+  }
+}
+
+function clearGuildResourcesCache() {
+  resourcesCache = { guildId: null, data: null, at: 0, version: 0 };
+  resourcesInflight = null;
+}
+
+module.exports = {
+  getConfiguredGuildId,
+  setConfiguredGuildId,
+  getPrimaryGuild,
+  evaluateGuildHealth,
+  syncGuildHealth,
+  logGuildWarning,
+  leaveGuild,
+  fetchGuildResources,
+  clearGuildResourcesCache,
+};

Structures/LogReader.js

@@ -0,0 +1,181 @@
+const fs = require("fs");
+const path = require("path");
+
+const LOG_ROOT = path.resolve(__dirname, "../Logs");
+const LOG_TYPES = ["Output", "Warn", "Error"];
+
+function todayDate() {
+  return new Date().toISOString().split("T")[0];
+}
+
+function getLogPath(type, date = todayDate()) {
+  return path.join(LOG_ROOT, type, `${type}-${date}.log`);
+}
+
+/** Prefer today's file; fall back to the newest log in the folder. */
+function resolveLogPath(type) {
+  const todayPath = getLogPath(type);
+  if (fs.existsSync(todayPath)) return todayPath;
+
+  const dir = path.join(LOG_ROOT, type);
+  if (!fs.existsSync(dir)) return todayPath;
+
+  const files = fs
+    .readdirSync(dir)
+    .filter((f) => f.endsWith(".log"))
+    .sort()
+    .reverse();
+
+  if (!files.length) return todayPath;
+  return path.join(dir, files[0]);
+}
+
+function stripAnsi(text) {
+  return String(text).replace(/\x1b\[[0-9;]*m/g, "");
+}
+
+function parseLogLine(line, type) {
+  const trimmed = line.trimEnd();
+  if (!trimmed) return null;
+
+  const match = trimmed.match(/^\[([^\]]+)\]\s?(.*)$/);
+  if (match) {
+    return {
+      type,
+      timestamp: match[1],
+      message: stripAnsi(match[2]),
+    };
+  }
+
+  return {
+    type,
+    timestamp: null,
+    message: stripAnsi(trimmed),
+  };
+}
+
+function readFromByte(filePath, fromByte) {
+  if (!fs.existsSync(filePath)) {
+    return { lines: [], position: 0 };
+  }
+
+  const stat = fs.statSync(filePath);
+  if (stat.size === 0) {
+    return { lines: [], position: 0 };
+  }
+
+  const start = Math.max(0, Math.min(fromByte, stat.size));
+  if (start >= stat.size) {
+    return { lines: [], position: stat.size };
+  }
+
+  const fd = fs.openSync(filePath, "r");
+  const buffer = Buffer.alloc(stat.size - start);
+  fs.readSync(fd, buffer, 0, buffer.length, start);
+  fs.closeSync(fd);
+
+  const text = buffer.toString("utf8");
+  const lines = text.split(/\r?\n/).filter((l) => l.length > 0);
+
+  return { lines, position: stat.size };
+}
+
+function readLastLines(filePath, maxLines) {
+  if (!fs.existsSync(filePath)) {
+    return { lines: [], position: 0 };
+  }
+
+  const stat = fs.statSync(filePath);
+  if (stat.size === 0) {
+    return { lines: [], position: 0 };
+  }
+
+  const chunkSize = Math.min(stat.size, 512 * 1024);
+  const start = Math.max(0, stat.size - chunkSize);
+  const fd = fs.openSync(filePath, "r");
+  const buffer = Buffer.alloc(chunkSize);
+  fs.readSync(fd, buffer, 0, chunkSize, start);
+  fs.closeSync(fd);
+
+  const lines = buffer
+    .toString("utf8")
+    .split(/\r?\n/)
+    .filter((l) => l.length > 0);
+  const slice = lines.slice(-maxLines);
+
+  return { lines: slice, position: stat.size };
+}
+
+/**
+ * @param {string[]} types
+ * @param {Record<string, number>} cursor byte offsets per type
+ * @param {number} initialLines lines to load when cursor is empty
+ */
+function fetchLogs(types, cursor = {}, initialLines = 300) {
+  const validTypes = types.filter((t) => LOG_TYPES.includes(t));
+  const entries = [];
+  const nextCursor = { ...cursor };
+
+  for (const type of validTypes) {
+    const filePath = resolveLogPath(type);
+    const prevPos = cursor[type] ?? 0;
+    let lines = [];
+    let position = 0;
+
+    if (!fs.existsSync(filePath)) {
+      nextCursor[type] = 0;
+      continue;
+    }
+
+    if (prevPos === 0 && initialLines > 0) {
+      const tail = readLastLines(filePath, initialLines);
+      lines = tail.lines;
+      position = tail.position;
+    } else if (prevPos > 0) {
+      const chunk = readFromByte(filePath, prevPos);
+      lines = chunk.lines;
+      position = chunk.position;
+    } else {
+      // No tail requested and no cursor — skip content, anchor at EOF
+      position = fs.statSync(filePath).size;
+    }
+
+    nextCursor[type] = position;
+
+    for (const line of lines) {
+      const entry = parseLogLine(line, type);
+      if (entry) entries.push(entry);
+    }
+  }
+
+  entries.sort((a, b) => {
+    const ta = a.timestamp ? Date.parse(a.timestamp) : 0;
+    const tb = b.timestamp ? Date.parse(b.timestamp) : 0;
+    return ta - tb;
+  });
+
+  return { entries, cursor: nextCursor };
+}
+
+function getLogMeta() {
+  const date = todayDate();
+  return LOG_TYPES.map((type) => {
+    const filePath = resolveLogPath(type);
+    const exists = fs.existsSync(filePath) && fs.statSync(filePath).size > 0;
+    return {
+      type,
+      date,
+      file: exists ? path.basename(filePath) : null,
+      size: exists ? fs.statSync(filePath).size : 0,
+    };
+  });
+}
+
+module.exports = {
+  LOG_ROOT,
+  LOG_TYPES,
+  fetchLogs,
+  getLogMeta,
+  getLogPath,
+  resolveLogPath,
+};

Structures/ModuleStatus.js

@@ -0,0 +1,270 @@
+const fs = require("fs");
+const path = require("path");
+
+const PLACEHOLDER_PATTERNS = [
+  /ROLE_ID/i,
+  /CHANNEL_ID/i,
+  /CATEGORY_ID/i,
+  /TAG_ID/i,
+  /FORUM_CHANNEL_ID/i,
+  /BOT_TOKEN/i,
+  /MODEL_API_KEY/i,
+  /PASTEBIN_API_KEY/i,
+  /YOUR_/i,
+  /PUT_RANDOM_STRING/i,
+  /example\.com/i,
+];
+
+function isEmpty(value) {
+  if (value == null) return true;
+  if (typeof value === "boolean") return false;
+  if (typeof value === "number") return false;
+  return String(value).trim() === "";
+}
+
+function isPlaceholder(value) {
+  if (isEmpty(value)) return true;
+  const s = String(value).trim();
+  return PLACEHOLDER_PATTERNS.some((p) => p.test(s));
+}
+
+function isDiscordId(value) {
+  return /^\d{17,20}$/.test(String(value).trim());
+}
+
+function isConfiguredId(value) {
+  return isDiscordId(value) && !isPlaceholder(value);
+}
+
+function isValidToken(value) {
+  if (isPlaceholder(value)) return false;
+  const s = String(value).trim();
+  return s.length >= 50 && s.includes(".");
+}
+
+function scoreChecks(checks) {
+  const total = checks.length;
+  const passed = checks.filter((c) => c.ok).length;
+
+  if (total === 0) {
+    return { status: "done", subtitle: "Ready", passed: 0, total: 0 };
+  }
+
+  if (passed === 0) {
+    const hint = checks.find((c) => !c.ok)?.hint ?? "Not configured yet";
+    return { status: "todo", subtitle: hint, passed, total };
+  }
+
+  if (passed === total) {
+    return { status: "done", subtitle: "Configured and ready", passed, total };
+  }
+
+  const next = checks.find((c) => !c.ok);
+  return {
+    status: "progress",
+    subtitle: next?.hint ?? `${passed} of ${total} steps complete`,
+    passed,
+    total,
+  };
+}
+
+function evaluateTickets(supportbot, ticketPanel) {
+  const ticket = supportbot?.Ticket ?? {};
+  const ticketType = String(ticket.TicketType || "channels").toLowerCase();
+
+  return scoreChecks([
+    {
+      ok: ticketPanel?.Panel === true,
+      hint: "Enable the ticket panel",
+    },
+    {
+      ok: isConfiguredId(ticket.TicketHome),
+      hint: "Set TicketHome channel ID",
+    },
+    {
+      ok:
+        ticketType !== "channels" ||
+        isConfiguredId(ticket.TicketChannelsCategory),
+      hint: "Set ticket category ID",
+    },
+    {
+      ok: !isPlaceholder(ticketPanel?.Button?.Text),
+      hint: "Configure panel button text",
+    },
+  ]);
+}
+
+function evaluateSupportbot(supportbot) {
+  const roles = supportbot?.Roles?.StaffMember ?? {};
+  const welcome = supportbot?.Welcome ?? {};
+
+  return scoreChecks([
+    { ok: isValidToken(supportbot?.General?.Token), hint: "Add your bot token" },
+    {
+      ok:
+        isConfiguredId(roles.Staff) ||
+        isConfiguredId(roles.Admin) ||
+        isConfiguredId(roles.Moderator),
+      hint: "Set staff role IDs",
+    },
+    {
+      ok: !welcome.Enabled || isConfiguredId(welcome.Channel),
+      hint: "Set welcome channel ID",
+    },
+    {
+      ok: !isPlaceholder(supportbot?.Activity?.Status),
+      hint: "Set bot activity status",
+    },
+  ]);
+}
+
+function evaluateTranscripts(supportbot, transcriptCount) {
+  const ticketReady = isConfiguredId(supportbot?.Ticket?.TicketHome);
+
+  if (!ticketReady) {
+    // Ticket setup is tracked by the tickets module — avoid a misleading transcripts alert.
+    return {
+      status: "done",
+      subtitle: "Available after ticket channels are configured",
+      passed: 0,
+      total: 0,
+    };
+  }
+
+  if (transcriptCount > 0) {
+    return {
+      status: "done",
+      subtitle: `${transcriptCount} transcript${transcriptCount === 1 ? "" : "s"} saved`,
+      passed: 1,
+      total: 1,
+    };
+  }
+
+  return {
+    status: "done",
+    subtitle: "No transcripts yet — they are created when tickets close",
+    passed: 1,
+    total: 1,
+  };
+}
+
+function evaluateSuggestions(supportbot) {
+  const sug = supportbot?.Suggestions ?? {};
+  const mode = String(sug.Mode || "Channel").toLowerCase();
+
+  const channelOk =
+    mode === "forum"
+      ? isConfiguredId(sug.ForumChannel)
+      : isConfiguredId(sug.Channel);
+
+  return scoreChecks([
+    {
+      ok: channelOk,
+      hint:
+        mode === "forum"
+          ? "Set suggestions forum channel"
+          : "Set suggestions channel ID",
+    },
+    {
+      ok: !isPlaceholder(sug.UpvoteEmoji) && !isPlaceholder(sug.DownvoteEmoji),
+      hint: "Configure voting emojis",
+    },
+  ]);
+}
+
+function evaluateAi(supportbotAi) {
+  if (supportbotAi?.Enabled !== true) {
+    return {
+      status: "progress",
+      subtitle: "AI is disabled in config",
+      passed: 0,
+      total: 3,
+    };
+  }
+
+  return scoreChecks([
+    {
+      ok: !isPlaceholder(supportbotAi?.General?.Model_API_Key),
+      hint: "Add your model API key",
+    },
+    {
+      ok: isConfiguredId(supportbotAi?.Channels?.AIChannel),
+      hint: "Set AI channel ID",
+    },
+    {
+      ok: !isPlaceholder(supportbotAi?.General?.Model),
+      hint: "Choose an AI model",
+    },
+  ]);
+}
+
+function evaluateCommands(commands) {
+  const entries = Object.entries(commands || {}).filter(
+    ([, v]) => v && typeof v === "object" && "Enabled" in v,
+  );
+
+  if (!entries.length) {
+    return { status: "todo", subtitle: "No commands configured", passed: 0, total: 0 };
+  }
+
+  const enabled = entries.filter(([, v]) => v.Enabled !== false).length;
+  const total = entries.length;
+  const ratio = enabled / total;
+
+  if (ratio >= 0.85) {
+    return {
+      status: "done",
+      subtitle: `${enabled} of ${total} commands enabled`,
+      passed: enabled,
+      total,
+    };
+  }
+
+  if (enabled === 0) {
+    return {
+      status: "todo",
+      subtitle: "Enable slash commands",
+      passed: 0,
+      total,
+    };
+  }
+
+  return {
+    status: "progress",
+    subtitle: `${enabled} of ${total} commands enabled`,
+    passed: enabled,
+    total,
+  };
+}
+
+function countTranscripts() {
+  const dir = path.resolve(__dirname, "../Data/Transcripts");
+  if (!fs.existsSync(dir)) return 0;
+  return fs
+    .readdirSync(dir)
+    .filter((f) => f.endsWith("-transcript.html")).length;
+}
+
+function evaluateAllModules(configStore, options = {}) {
+  const supportbot = configStore.supportbot;
+  const ticketPanel = configStore.ticketPanel;
+  const supportbotAi = configStore.supportbotAi;
+  const commands = configStore.commands;
+  const transcriptCount =
+    options.transcriptCount ?? countTranscripts();
+
+  return {
+    tickets: evaluateTickets(supportbot, ticketPanel),
+    supportbot: evaluateSupportbot(supportbot),
+    transcripts: evaluateTranscripts(supportbot, transcriptCount),
+    suggestions: evaluateSuggestions(supportbot),
+    ai: evaluateAi(supportbotAi),
+    commands: evaluateCommands(commands),
+  };
+}
+
+module.exports = {
+  evaluateAllModules,
+  isPlaceholder,
+  isConfiguredId,
+};

Structures/NotificationService.js

@@ -0,0 +1,63 @@
+const notificationStore = require("./NotificationStore.js");
+const { fetchUpdateInfo } = require("./UpdateChecker.js");
+
+function notifyBotRestart(success, errorMessage) {
+  if (success) {
+    return notificationStore.add({
+      type: "bot",
+      title: "Bot restarted",
+      message:
+        "Discord bot reconnected with your latest config. API and dashboard stayed online.",
+    });
+  }
+
+  return notificationStore.add({
+    type: "error",
+    title: "Bot failed to restart",
+    message: errorMessage || "Check the logs for details.",
+    href: "/logs",
+  });
+}
+
+function notifyUpdateAvailable(info) {
+  return notificationStore.add({
+    id: "update-available",
+    type: "update",
+    title: "Update available",
+    message: `Version ${info.latest} is ready (you are on ${info.current}).`,
+    href: "/settings",
+  });
+}
+
+function notifyUpdateInstalled(message) {
+  return notificationStore.add({
+    type: "update",
+    title: "Update installed",
+    message:
+      message ||
+      "Files were updated. Restart your server (npm start) to finish applying changes.",
+    href: "/settings",
+  });
+}
+
+function clearUpdateAvailable() {
+  notificationStore.dismiss("update-available");
+}
+
+async function runUpdateCheck() {
+  const info = await fetchUpdateInfo();
+  if (info.updateAvailable) {
+    notifyUpdateAvailable(info);
+  } else {
+    clearUpdateAvailable();
+  }
+  return info;
+}
+
+module.exports = {
+  notifyBotRestart,
+  notifyUpdateAvailable,
+  notifyUpdateInstalled,
+  clearUpdateAvailable,
+  runUpdateCheck,
+};

Structures/NotificationStore.js

@@ -0,0 +1,86 @@
+const MAX_NOTIFICATIONS = 50;
+
+/** @type {Map<string, object>} */
+const byId = new Map();
+/** @type {string[]} */
+let order = [];
+
+/**
+ * @param {object} input
+ * @param {string} [input.id] Stable id replaces existing (e.g. update-available)
+ */
+function add(input) {
+  const id =
+    input.id ||
+    `n-${Date.now()}-${Math.random().toString(36).slice(2, 8)}`;
+
+  const item = {
+    id,
+    type: input.type || "info",
+    title: input.title || "Notification",
+    message: input.message || "",
+    href: input.href || null,
+    createdAt: input.createdAt || Date.now(),
+    read: false,
+  };
+
+  if (byId.has(id)) {
+    order = order.filter((x) => x !== id);
+  }
+
+  byId.set(id, item);
+  order.unshift(id);
+
+  while (order.length > MAX_NOTIFICATIONS) {
+    const removed = order.pop();
+    if (removed) byId.delete(removed);
+  }
+
+  return item;
+}
+
+function list() {
+  return order.map((id) => byId.get(id)).filter(Boolean);
+}
+
+function unreadCount() {
+  let n = 0;
+  for (const item of byId.values()) {
+    if (!item.read) n++;
+  }
+  return n;
+}
+
+function markRead(ids) {
+  if (ids === "all") {
+    for (const item of byId.values()) {
+      item.read = true;
+    }
+    return;
+  }
+  for (const id of ids) {
+    const item = byId.get(id);
+    if (item) item.read = true;
+  }
+}
+
+function dismiss(id) {
+  if (!byId.has(id)) return false;
+  byId.delete(id);
+  order = order.filter((x) => x !== id);
+  return true;
+}
+
+function clear() {
+  byId.clear();
+  order = [];
+}
+
+module.exports = {
+  add,
+  list,
+  unreadCount,
+  markRead,
+  dismiss,
+  clear,
+};

Structures/TicketID.js

@@ -1,47 +1,30 @@
 // SupportBot | Emerald Services
 // Ticket ID Structure
 
-const fs = require("fs");
+const db = require("./Database")
 
 class TicketNumberID {
   static async pad() {
-    let num = await this.get();
-    let n = num + "";
-    await this.set(num + 1);
-    return n.length >= 4 ? n : new Array(4 - n.length + 1).join("0") + n;
+    let num = await this.get()
+    let n = num + ""
+    await this.set(num + 1)
+    return n.length >= 4 ? n : new Array(4 - n.length + 1).join("0") + n
   }
 
   static async get() {
-    let ticketnumberID = await JSON.parse(
-      fs.readFileSync("./Data/ticket-panel-id.json", "utf8")
-    );
-    if (!ticketnumberID.id) {
-      return this.set(0);
-    } else {
-      return ticketnumberID.id;
-    }
+    const row = db.getTicketPanel()
+    if (!row) return await this.set(0)
+    return row.id
   }
 
   static async set(value) {
-    let ticketnumberID = await JSON.parse(
-      fs.readFileSync("./Data/ticket-panel-id.json", "utf8")
-    );
-
-    ticketnumberID.id = value;
-    fs.writeFileSync(
-      "./Data/ticket-panel-id.json",
-      JSON.stringify(ticketnumberID, null, 4),
-      (err) => {
-        if (err) console.error(err);
-      }
-    );
-
-    return value;
+    db.saveTicketPanel(`panel-${value}`, "none")
+    return value
   }
 
   static async reset() {
-    return await this.set(0);
+    return await this.set(0)
   }
 }
 
-module.exports = TicketNumberID;
+module.exports = TicketNumberID

Structures/TicketManager.js

@@ -0,0 +1,293 @@
+const fs = require("fs");
+const path = require("path");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+const db = require("./Database.js");
+
+const supportbot = require("./ConfigStore").supportbot;
+const msgconfig = require("./ConfigStore").messages;
+const { createTranscriptHTML } = require("./TranscriptTemplate.js");
+
+function escapeHtml(str = "") {
+  return String(str)
+    .replace(/&/g, "&")
+    .replace(/</g, "&lt;")
+    .replace(/>/g, "&gt;")
+    .replace(/"/g, "&quot;");
+}
+
+function parseMarkdown(content = "") {
+  let safe = escapeHtml(content);
+
+  safe = safe.replace(/```([\s\S]*?)```/g, "<pre><code>$1</code></pre>");
+  safe = safe.replace(/`(.*?)`/g, "<code>$1</code>");
+  safe = safe.replace(/\*\*(.*?)\*\*/g, "<strong>$1</strong>");
+  safe = safe.replace(/\*(.*?)\*/g, "<em>$1</em>");
+  safe = safe.replace(/_(.*?)_/g, "<em>$1</em>");
+  safe = safe.replace(
+    /\[(.*?)\]\((.*?)\)/g,
+    '<a href="$2" target="_blank" rel="noopener noreferrer">$1</a>',
+  );
+
+  return safe.replace(/\n/g, "<br>");
+}
+
+function formatDate(iso) {
+  try {
+    return new Date(iso).toLocaleString("en-GB", {
+      dateStyle: "medium",
+      timeStyle: "short",
+    });
+  } catch {
+    return iso;
+  }
+}
+
+function getFileTypeInfo(att) {
+  const fileName = String(att.name || "attachment").toLowerCase();
+
+  if (/\.(png|jpg|jpeg|gif|webp|bmp|svg)$/i.test(fileName)) {
+    return "image";
+  }
+
+  if (/\.(mp4|webm|mov|m4v)$/i.test(fileName)) {
+    return "video";
+  }
+
+  if (/\.(mp3|wav|ogg|m4a|flac)$/i.test(fileName)) {
+    return "audio";
+  }
+
+  return "file";
+}
+
+function renderAttachment(att) {
+  const url = escapeHtml(att.url || "");
+  const name = escapeHtml(att.name || "attachment");
+  const type = getFileTypeInfo(att);
+
+  if (type === "image") {
+    return `
+      <div class="attachment">
+        <a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
+        <div class="attachment-preview attachment-image">
+          <img src="${url}" alt="${name}" loading="lazy">
+        </div>
+      </div>
+    `;
+  }
+
+  if (type === "video") {
+    return `
+      <div class="attachment">
+        <a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
+        <div class="attachment-preview">
+          <video controls preload="metadata">
+            <source src="${url}">
+          </video>
+        </div>
+      </div>
+    `;
+  }
+
+  if (type === "audio") {
+    return `
+      <div class="attachment">
+        <a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
+        <div class="attachment-preview">
+          <audio controls preload="metadata">
+            <source src="${url}">
+          </audio>
+        </div>
+      </div>
+    `;
+  }
+
+  return `
+    <div class="attachment">
+      <a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
+    </div>
+  `;
+}
+
+function renderEmbeds(embeds = []) {
+  return embeds
+    .map((embed) => {
+      const fields = (embed.fields || [])
+        .map(
+          (field) => `
+            <div class="embed-field">
+              <div class="embed-field-name">${escapeHtml(field.name || "Field")}</div>
+              <div class="embed-field-value">${parseMarkdown(field.value || "")}</div>
+            </div>
+          `,
+        )
+        .join("");
+
+      return `
+        <div class="discord-embed">
+          ${embed.title ? `<div class="discord-embed-title">${escapeHtml(embed.title)}</div>` : ""}
+          ${embed.description ? `<div class="discord-embed-description">${parseMarkdown(embed.description)}</div>` : ""}
+          ${fields}
+        </div>
+      `;
+    })
+    .join("");
+}
+
+async function createTranscript(interaction, ticketInput, reasonInput) {
+  let ticketRecord = typeof ticketInput === "object" && ticketInput !== null ? ticketInput : null;
+  let closeReason = typeof ticketInput === "string" ? ticketInput : reasonInput;
+
+  if (!ticketRecord && typeof db.getTicket === "function") {
+    ticketRecord = db.getTicket(interaction.channel.id) || {};
+  }
+
+  const { getChannel } = interaction.client;
+
+  const transcriptChannel = await getChannel(
+    supportbot.Ticket.Log.TicketDataLog,
+    interaction.guild,
+  );
+
+  if (!transcriptChannel) {
+    throw new Error("Transcript log channel missing or inaccessible.");
+  }
+
+  let allMessages = [];
+  let lastId = null;
+
+  while (true) {
+    const options = { limit: 100 };
+    if (lastId) options.before = lastId;
+
+    const messages = await interaction.channel.messages.fetch(options);
+    if (messages.size === 0) break;
+
+    allMessages = [...allMessages, ...messages.values()];
+    lastId = messages.last().id;
+
+    if (messages.size < 100) break;
+  }
+
+  allMessages.sort((a, b) => a.createdTimestamp - b.createdTimestamp);
+
+  const transcriptData = allMessages.map((msg) => ({
+    content: msg.content || "",
+    username: msg.author.username,
+    userId: msg.author.id,
+    avatar: msg.author.displayAvatarURL({ extension: "png", size: 128 }),
+    timestamp: msg.createdAt.toISOString(),
+    attachments: Array.from(msg.attachments.values()).map((att) => ({
+      url: att.url,
+      name: att.name || "attachment",
+      contentType: att.contentType || null,
+      size: att.size || 0,
+    })),
+    embeds: msg.embeds.map((embed) => ({
+      title: embed.title || "",
+      description: embed.description || "",
+      fields: embed.fields || [],
+    })),
+  }));
+
+  if (typeof db.updateTicketStatus === "function") {
+    db.updateTicketStatus(interaction.channel.id, "closed");
+  }
+
+  let ticketUserId = ticketRecord?.user_id || ticketRecord?.user || ticketRecord?.author_id;
+
+  if (!ticketUserId && interaction.channel.permissionOverwrites) {
+    const memberOverwrite = interaction.channel.permissionOverwrites.cache.find(
+      (pow) => pow.type === 1 && pow.id !== interaction.client.user.id
+    );
+    if (memberOverwrite) {
+      ticketUserId = memberOverwrite.id;
+    }
+  }
+
+  if (!ticketUserId && allMessages.length > 0) {
+    const firstNonBotMsg = allMessages.find((m) => !m.author.bot);
+    if (firstNonBotMsg) {
+      ticketUserId = firstNonBotMsg.author.id;
+    }
+  }
+
+  const tUser =
+    (ticketUserId ? interaction.client.users.cache.get(ticketUserId) : null) ||
+    (ticketUserId ? await interaction.client.users.fetch(ticketUserId).catch(() => null) : null);
+
+  const transcriptEmbed = new Discord.EmbedBuilder()
+    .setTitle(msgconfig.TicketLog.Title)
+    .setColor(msgconfig.TicketLog.Colour)
+    .setFooter({
+      text: supportbot.Embed.Footer,
+      iconURL: interaction.user.displayAvatarURL(),
+    })
+    .setDescription(
+      `> **Ticket:** ${interaction.channel.name} (\`${interaction.channel.id}\`)\n` +
+        `> **User:** ${tUser ? `<@${tUser.id}> (\`${tUser.tag}\`)` : "Unknown User"}\n` +
+        `> **Closed by:** <@${interaction.user.id}>\n` +
+        `> **Message Count:** ${transcriptData.length}`,
+    )
+    .addFields({
+      name: "Reason",
+      value: `\`\`\`${closeReason || "No Reason Provided."}\`\`\``,
+      inline: false,
+    });
+
+  try {
+    const configStore = require("./ConfigStore");
+    const transcriptStore = require("./TranscriptStore");
+    const apiConfig = configStore.api?.API;
+    const tSettings = transcriptStore.getSettings();
+
+    if (apiConfig?.Enabled !== false) {
+      const port = apiConfig?.Port || 3000;
+      const isPublic = Boolean(tSettings?.publicAccess?.enabled);
+      const transcriptUrl = `http://localhost:${port}/transcripts/${interaction.channel.id}`;
+
+      transcriptEmbed.addFields({
+        name: isPublic ? "Public Web Transcript" : "Dashboard Transcript",
+        value: `[${isPublic ? "Click here to view public transcript" : "Click here to view in Dashboard"}](${transcriptUrl})`,
+        inline: false,
+      });
+    }
+  } catch (err) {
+    console.warn("[TicketManager] Could not add web transcript URL:", err.message);
+  }
+
+  const transcriptDir = path.join(process.cwd(), "./Data/Transcripts");
+  if (!fs.existsSync(transcriptDir)) {
+    fs.mkdirSync(transcriptDir, { recursive: true });
+  }
+
+  const htmlFileName = `${interaction.channel.id}-transcript.html`;
+  const htmlPath = path.join(transcriptDir, htmlFileName);
+
+  const html = createTranscriptHTML(
+    {
+      id: interaction.channel.id,
+      name: interaction.channel.name,
+      messages: transcriptData,
+    },
+    closeReason,
+  );
+
+  fs.writeFileSync(htmlPath, html, "utf8");
+
+  await transcriptChannel.send({
+    embeds: [transcriptEmbed],
+    files: [
+      new Discord.AttachmentBuilder(htmlPath, {
+        name: `SPOILER_${htmlFileName}`,
+      }),
+    ],
+  });
+
+  return { htmlPath };
+}
+
+module.exports = {
+  createTranscript,
+};

Structures/TranscriptStore.js

@@ -0,0 +1,223 @@
+const fs = require('fs');
+const path = require('path');
+
+const TRANSCRIPT_DIR = path.join(__dirname, '../Data/Transcripts');
+const SETTINGS_FILE = path.join(__dirname, '../Data/transcript-settings.json');
+
+const DEFAULT_SETTINGS = {
+    autoDelete: {
+        enabled: false,
+        afterDays: 30,
+    },
+    publicAccess: {
+        enabled: false,
+    },
+};
+
+let purgeTimer = null;
+
+function ensureTranscriptDir() {
+    if (!fs.existsSync(TRANSCRIPT_DIR)) {
+        fs.mkdirSync(TRANSCRIPT_DIR, { recursive: true });
+    }
+}
+
+function getSettings() {
+    try {
+        if (!fs.existsSync(SETTINGS_FILE)) {
+            return JSON.parse(JSON.stringify(DEFAULT_SETTINGS));
+        }
+        const raw = JSON.parse(fs.readFileSync(SETTINGS_FILE, 'utf8'));
+        const days = Number(raw?.autoDelete?.afterDays);
+        return {
+            autoDelete: {
+                enabled: Boolean(raw?.autoDelete?.enabled),
+                afterDays:
+                    Number.isFinite(days) && days >= 1
+                        ? Math.min(Math.floor(days), 3650)
+                        : DEFAULT_SETTINGS.autoDelete.afterDays,
+            },
+            publicAccess: {
+                enabled: Boolean(raw?.publicAccess?.enabled),
+            },
+        };
+    } catch {
+        return JSON.parse(JSON.stringify(DEFAULT_SETTINGS));
+    }
+}
+
+function saveSettings(patch) {
+    const current = getSettings();
+    const next = {
+        autoDelete: {
+            enabled:
+                patch?.autoDelete?.enabled !== undefined
+                    ? Boolean(patch.autoDelete.enabled)
+                    : current.autoDelete.enabled,
+            afterDays:
+                patch?.autoDelete?.afterDays !== undefined
+                    ? Math.min(
+                          Math.max(Math.floor(Number(patch.autoDelete.afterDays) || 1), 1),
+                          3650,
+                      )
+                    : current.autoDelete.afterDays,
+        },
+        publicAccess: {
+            enabled:
+                patch?.publicAccess?.enabled !== undefined
+                    ? Boolean(patch.publicAccess.enabled)
+                    : current.publicAccess.enabled,
+        },
+    };
+
+    const dir = path.dirname(SETTINGS_FILE);
+    if (!fs.existsSync(dir)) {
+        fs.mkdirSync(dir, { recursive: true });
+    }
+    fs.writeFileSync(SETTINGS_FILE, JSON.stringify(next, null, 2), 'utf8');
+    return next;
+}
+
+function normalizeId(rawId) {
+    return String(rawId).replace(/[^0-9]/g, '');
+}
+
+function readTranscriptFile(rawId) {
+    const id = normalizeId(rawId);
+    if (!id) return null;
+    ensureTranscriptDir();
+    const filePath = path.join(TRANSCRIPT_DIR, `${id}-transcript.html`);
+    if (!fs.existsSync(filePath)) return null;
+    const content = fs.readFileSync(filePath, 'utf8');
+    const titleMatch = content.match(/<title>\s*Transcript\s*-\s*([^<]+)\s*<\/title>/i);
+    return {
+        id,
+        filePath,
+        filename: `${id}-transcript.html`,
+        content,
+        ticketName: titleMatch ? titleMatch[1].trim() : null,
+    };
+}
+
+function listTranscripts() {
+    ensureTranscriptDir();
+    if (!fs.existsSync(TRANSCRIPT_DIR)) {
+        return [];
+    }
+    return fs
+        .readdirSync(TRANSCRIPT_DIR)
+        .filter((f) => f.endsWith('-transcript.html'))
+        .map((f) => {
+            const id = f.replace('-transcript.html', '');
+            const stats = fs.statSync(path.join(TRANSCRIPT_DIR, f));
+            const parsed = readTranscriptFile(id);
+            return {
+                id,
+                filename: f,
+                createdAt: stats.mtime.toISOString(),
+                size: stats.size,
+                ticketName: parsed?.ticketName ?? null,
+            };
+        })
+        .sort((a, b) => new Date(b.createdAt) - new Date(a.createdAt));
+}
+
+function deleteTranscript(rawId) {
+    const id = normalizeId(rawId);
+    if (!id) return false;
+    const filePath = path.join(TRANSCRIPT_DIR, `${id}-transcript.html`);
+    if (!fs.existsSync(filePath)) return false;
+    fs.unlinkSync(filePath);
+    return true;
+}
+
+function purgeExpiredTranscripts() {
+    const settings = getSettings();
+    if (!settings.autoDelete.enabled) {
+        return { deleted: 0, skipped: true };
+    }
+
+    ensureTranscriptDir();
+    const maxAgeMs = settings.autoDelete.afterDays * 24 * 60 * 60 * 1000;
+    const cutoff = Date.now() - maxAgeMs;
+    let deleted = 0;
+
+    for (const f of fs.readdirSync(TRANSCRIPT_DIR)) {
+        if (!f.endsWith('-transcript.html')) continue;
+        const filePath = path.join(TRANSCRIPT_DIR, f);
+        const stats = fs.statSync(filePath);
+        if (stats.mtime.getTime() < cutoff) {
+            fs.unlinkSync(filePath);
+            deleted += 1;
+        }
+    }
+
+    return { deleted, skipped: false };
+}
+
+function notFoundHtml(message = 'Transcript not found') {
+    return `<!DOCTYPE html><html lang="en"><head><meta charset="UTF-8"><meta name="viewport" content="width=device-width,initial-scale=1"><title>Transcript</title>
+<style>body{font-family:system-ui,sans-serif;padding:2rem;background:#0b0f14;color:#e6edf3;margin:0}</style></head>
+<body><h1>${message}</h1></body></html>`;
+}
+
+function servePublicTranscript(req, res) {
+    const settings = getSettings();
+    if (!settings.publicAccess.enabled) {
+        return res.status(404).type('html').send(notFoundHtml('Transcript not found'));
+    }
+
+    const transcript = readTranscriptFile(req.params.id);
+    if (!transcript) {
+        return res.status(404).type('html').send(notFoundHtml('Transcript not found'));
+    }
+
+    res.setHeader('Content-Type', 'text/html; charset=utf-8');
+    res.setHeader('Cache-Control', 'public, max-age=120');
+    return res.send(transcript.content);
+}
+
+function startAutoDeleteScheduler(intervalMs = 60 * 60 * 1000) {
+    if (purgeTimer) return;
+
+    const run = () => {
+        try {
+            const result = purgeExpiredTranscripts();
+            if (result.deleted > 0) {
+                console.log(
+                    `[Transcripts] Auto-deleted ${result.deleted} transcript(s) older than ${getSettings().autoDelete.afterDays} day(s)`,
+                );
+            }
+        } catch (err) {
+            console.error('[Transcripts] Auto-delete failed:', err.message);
+        }
+    };
+
+    run();
+    purgeTimer = setInterval(run, intervalMs);
+    if (typeof purgeTimer.unref === 'function') {
+        purgeTimer.unref();
+    }
+}
+
+function getPublicUrl(req, id) {
+    const settings = getSettings();
+    if (!settings.publicAccess.enabled) return null;
+    const host = req.get('host');
+    const proto = req.get('x-forwarded-proto') || req.protocol || 'http';
+    return `${proto}://${host}/transcripts/${id}`;
+}
+
+module.exports = {
+    TRANSCRIPT_DIR,
+    DEFAULT_SETTINGS,
+    getSettings,
+    saveSettings,
+    readTranscriptFile,
+    listTranscripts,
+    deleteTranscript,
+    purgeExpiredTranscripts,
+    servePublicTranscript,
+    startAutoDeleteScheduler,
+    getPublicUrl,
+};

Structures/TranscriptTemplate.js

@@ -0,0 +1,721 @@
+const fs = require("fs");
+const path = require("path");
+const yaml = require("js-yaml");
+const {
+  normalizeFontFamily,
+  resolveTypography,
+} = require("./googleFonts.js");
+
+const TEMPLATE_PATH = path.join(__dirname, "../Configs/transcript-template.yml");
+
+let cachedTemplate = null;
+
+function escapeHtml(str = "") {
+  return String(str)
+    .replace(/&/g, "&")
+    .replace(/</g, "&lt;")
+    .replace(/>/g, "&gt;")
+    .replace(/"/g, "&quot;");
+}
+
+function parseMarkdown(content = "") {
+  let safe = escapeHtml(content);
+
+  safe = safe.replace(/```([\s\S]*?)```/g, "<pre><code>$1</code></pre>");
+  safe = safe.replace(/`(.*?)`/g, "<code>$1</code>");
+  safe = safe.replace(/\|\|(.*?)\|\|/g, '<span class="spoiler">$1</span>');
+  safe = safe.replace(/\*\*(.*?)\*\*/g, "<strong>$1</strong>");
+  safe = safe.replace(/\*(.*?)\*/g, "<em>$1</em>");
+  safe = safe.replace(/_(.*?)_/g, "<em>$1</em>");
+  safe = safe.replace(/~~(.*?)~~/g, "<del>$1</del>");
+  safe = safe.replace(/__(.*?)__/g, "<u>$1</u>");
+  safe = safe.replace(/&lt;@!?(\d+)&gt;/g, '<span class="mention">@User</span>');
+  safe = safe.replace(/&lt;@&amp;(\d+)&gt;/g, '<span class="mention">@Role</span>');
+  safe = safe.replace(
+    /\[(.*?)\]\((.*?)\)/g,
+    '<a href="$2" target="_blank" rel="noopener noreferrer">$1</a>',
+  );
+
+  return safe.replace(/\n/g, "<br>");
+}
+
+function formatDate(iso) {
+  try {
+    return new Date(iso).toLocaleString("en-GB", {
+      dateStyle: "medium",
+      timeStyle: "short",
+    });
+  } catch {
+    return iso;
+  }
+}
+
+function getFileTypeInfo(att) {
+  const fileName = String(att.name || "attachment").toLowerCase();
+
+  if (/\.(png|jpg|jpeg|gif|webp|bmp|svg)$/i.test(fileName)) {
+    return "image";
+  }
+  if (/\.(mp4|webm|mov|m4v)$/i.test(fileName)) {
+    return "video";
+  }
+  if (/\.(mp3|wav|ogg|m4a|flac)$/i.test(fileName)) {
+    return "audio";
+  }
+  return "file";
+}
+
+function renderAttachment(att) {
+  const url = escapeHtml(att.url || "");
+  const name = escapeHtml(att.name || "attachment");
+  const type = getFileTypeInfo(att);
+
+  if (type === "image") {
+    return `
+      <div class="attachment">
+        <a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
+        <div class="attachment-preview attachment-image">
+          <img src="${url}" alt="${name}" loading="lazy">
+        </div>
+      </div>
+    `;
+  }
+
+  if (type === "video") {
+    return `
+      <div class="attachment">
+        <a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
+        <div class="attachment-preview">
+          <video controls preload="metadata">
+            <source src="${url}">
+          </video>
+        </div>
+      </div>
+    `;
+  }
+
+  if (type === "audio") {
+    return `
+      <div class="attachment">
+        <a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
+        <div class="attachment-preview">
+          <audio controls preload="metadata">
+            <source src="${url}">
+          </audio>
+        </div>
+      </div>
+    `;
+  }
+
+  return `
+    <div class="attachment">
+      <a href="${url}" target="_blank" rel="noopener noreferrer" class="attachment-file">📎 ${name}</a>
+    </div>
+  `;
+}
+
+function renderEmbeds(embeds = []) {
+  return embeds
+    .map((embed) => {
+      const color = embed.color || "#5865F2";
+      const fields = (embed.fields || [])
+        .map(
+          (field) => `
+            <div class="embed-field ${field.inline ? 'inline-field' : ''}">
+              <div class="embed-field-name">${escapeHtml(field.name || "Field")}</div>
+              <div class="embed-field-value">${parseMarkdown(field.value || "")}</div>
+            </div>
+          `,
+        )
+        .join("");
+
+      const author = embed.author ? `
+        <div class="embed-author">
+          ${embed.author.iconURL ? `<img src="${escapeHtml(embed.author.iconURL)}" class="embed-author-icon" />` : ''}
+          <span>${escapeHtml(embed.author.name || '')}</span>
+        </div>
+      ` : '';
+
+      const thumbnail = embed.thumbnail?.url ? `
+        <img src="${escapeHtml(embed.thumbnail.url)}" class="embed-thumbnail" />
+      ` : '';
+
+      const image = embed.image?.url ? `
+        <div class="embed-image"><img src="${escapeHtml(embed.image.url)}" /></div>
+      ` : '';
+
+      const footer = (embed.footer || embed.timestamp) ? `
+        <div class="embed-footer">
+          ${embed.footer?.iconURL ? `<img src="${escapeHtml(embed.footer.iconURL)}" class="embed-footer-icon" />` : ''}
+          ${embed.footer?.text ? `<span>${escapeHtml(embed.footer.text)}</span>` : ''}
+        </div>
+      ` : '';
+
+      return `
+        <div class="discord-embed" style="border-left-color: ${escapeHtml(color)}; border-left-width: 4px; border-left-style: solid; position: relative;">
+          ${author}
+          ${thumbnail}
+          ${embed.title ? `<div class="discord-embed-title">${parseMarkdown(embed.title)}</div>` : ""}
+          ${embed.description ? `<div class="discord-embed-description">${parseMarkdown(embed.description)}</div>` : ""}
+          ${fields ? `<div class="embed-fields-grid">${fields}</div>` : ""}
+          ${image}
+          ${footer}
+        </div>
+      `;
+    })
+    .join("");
+}
+
+function deepMerge(base, patch) {
+  const out = structuredClone(base);
+  for (const [key, val] of Object.entries(patch || {})) {
+    if (
+      val &&
+      typeof val === "object" &&
+      !Array.isArray(val) &&
+      out[key] &&
+      typeof out[key] === "object" &&
+      !Array.isArray(out[key])
+    ) {
+      out[key] = deepMerge(out[key], val);
+    } else {
+      out[key] = val;
+    }
+  }
+  return out;
+}
+
+function getDefaultTemplate() {
+  return {
+    Theme: {
+      Background: "#0b0f14",
+      Panel: "#111821",
+      PanelSecondary: "#182230",
+      PanelTertiary: "#1d2938",
+      Border: "#283548",
+      Text: "#e6edf3",
+      Muted: "#9fb0c3",
+      Accent: "#22c55e",
+      AccentSoft: "rgba(34, 197, 94, 0.12)",
+      AccentBorder: "rgba(34, 197, 94, 0.25)",
+      AccentText: "#8df0ad",
+      Link: "#8fd9ff",
+      AttachmentLink: "#8fd9a8",
+      CodeBackground: "#0f1720",
+    },
+    Typography: {
+      FontFamily: "Inter",
+    },
+    Header: {
+      Title: "Ticket Transcript",
+      Subtitle:
+        "Exported conversation log for support ticket **{{ticketName}}**",
+      Badge: "Closed Transcript",
+      ShowMetaCards: true,
+    },
+    Meta: {
+      ChannelLabel: "Channel",
+      TicketIdLabel: "Ticket ID",
+      MessageCountLabel: "Message Count",
+      CloseReasonLabel: "Close Reason",
+      DefaultCloseReason: "No Reason Provided.",
+    },
+    Messages: {
+      SectionTitle: "Messages",
+      EmptyState: "No messages were found in this ticket.",
+    },
+    Advanced: {
+      CustomCss: "",
+    },
+  };
+}
+
+function normalizeTemplate(raw) {
+  const merged = deepMerge(getDefaultTemplate(), raw || {});
+  if (merged.Typography) {
+    merged.Typography.FontFamily = normalizeFontFamily(
+      merged.Typography.FontFamily,
+    );
+  }
+  return merged;
+}
+
+function loadTemplateFromDisk() {
+  try {
+    if (!fs.existsSync(TEMPLATE_PATH)) {
+      const defaults = getDefaultTemplate();
+      fs.mkdirSync(path.dirname(TEMPLATE_PATH), { recursive: true });
+      fs.writeFileSync(TEMPLATE_PATH, yaml.dump(defaults), "utf8");
+      return defaults;
+    }
+    const parsed = yaml.load(fs.readFileSync(TEMPLATE_PATH, "utf8"));
+    return normalizeTemplate(parsed);
+  } catch (err) {
+    console.error("[TranscriptTemplate] Failed to load template:", err.message);
+    return getDefaultTemplate();
+  }
+}
+
+function getTemplate() {
+  if (!cachedTemplate) {
+    cachedTemplate = loadTemplateFromDisk();
+  }
+  return structuredClone(cachedTemplate);
+}
+
+function reloadTemplate() {
+  cachedTemplate = loadTemplateFromDisk();
+  return getTemplate();
+}
+
+function saveTemplate(data) {
+  const merged = normalizeTemplate(data);
+  fs.mkdirSync(path.dirname(TEMPLATE_PATH), { recursive: true });
+  fs.writeFileSync(TEMPLATE_PATH, yaml.dump(merged), "utf8");
+  cachedTemplate = merged;
+  return merged;
+}
+
+function applyPlaceholders(text, ctx) {
+  return String(text || "")
+    .replace(/\{\{ticketName\}\}/g, ctx.name || "")
+    .replace(/\{\{ticketId\}\}/g, ctx.id || "")
+    .replace(/\{\{messageCount\}\}/g, String(ctx.messageCount ?? 0))
+    .replace(/\{\{reason\}\}/g, ctx.reason || "");
+}
+
+function formatHeaderText(text, ctx) {
+  const withPlaceholders = applyPlaceholders(text, ctx);
+  const escaped = escapeHtml(withPlaceholders);
+  return escaped.replace(/\*\*(.+?)\*\*/g, "<strong>$1</strong>");
+}
+
+function buildStyles(template) {
+  const t = template.Theme;
+  const { fontFamilyCss } = resolveTypography(template.Typography?.FontFamily);
+  const custom = String(template.Advanced?.CustomCss || "").trim();
+
+  return `
+    :root {
+      --bg: ${t.Background};
+      --panel: ${t.Panel};
+      --panel-2: ${t.PanelSecondary};
+      --panel-3: ${t.PanelTertiary};
+      --border: ${t.Border};
+      --text: ${t.Text};
+      --muted: ${t.Muted};
+      --accent: ${t.Accent};
+      --accent-soft: ${t.AccentSoft};
+      --accent-border: ${t.AccentBorder};
+      --accent-text: ${t.AccentText};
+      --link: ${t.Link};
+      --attachment-link: ${t.AttachmentLink};
+      --code: ${t.CodeBackground};
+    }
+
+    * { box-sizing: border-box; }
+
+    html, body {
+      margin: 0;
+      padding: 0;
+      background: var(--bg);
+      color: var(--text);
+      font-family: ${fontFamilyCss};
+    }
+
+    body { padding: 32px 20px; }
+
+    .page { max-width: 1100px; margin: 0 auto; }
+
+    .header {
+      background: var(--panel);
+      border: 1px solid var(--border);
+      border-radius: 16px;
+      padding: 24px;
+      margin-bottom: 18px;
+    }
+
+    .header-top {
+      display: flex;
+      justify-content: space-between;
+      align-items: flex-start;
+      gap: 16px;
+      flex-wrap: wrap;
+    }
+
+    .title-wrap h1 {
+      margin: 0;
+      font-size: 1.8rem;
+      line-height: 1.2;
+      font-weight: 800;
+      letter-spacing: -0.02em;
+    }
+
+    .title-wrap p {
+      margin: 8px 0 0;
+      color: var(--muted);
+      font-size: 0.98rem;
+    }
+
+    .badge {
+      display: inline-flex;
+      align-items: center;
+      gap: 8px;
+      background: var(--accent-soft);
+      color: var(--accent-text);
+      border: 1px solid var(--accent-border);
+      padding: 8px 12px;
+      border-radius: 999px;
+      font-size: 0.9rem;
+      font-weight: 700;
+      white-space: nowrap;
+    }
+
+    .meta-grid {
+      margin-top: 18px;
+      display: grid;
+      grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
+      gap: 12px;
+    }
+
+    .meta-card {
+      background: var(--panel-2);
+      border: 1px solid var(--border);
+      border-radius: 12px;
+      padding: 14px;
+    }
+
+    .meta-label {
+      color: var(--muted);
+      font-size: 0.82rem;
+      margin-bottom: 6px;
+      text-transform: uppercase;
+      letter-spacing: 0.08em;
+      font-weight: 700;
+    }
+
+    .meta-value {
+      font-size: 0.98rem;
+      font-weight: 600;
+      word-break: break-word;
+    }
+
+    .messages-wrap {
+      background: var(--panel);
+      border: 1px solid var(--border);
+      border-radius: 16px;
+      overflow: hidden;
+    }
+
+    .messages-header {
+      padding: 18px 20px;
+      border-bottom: 1px solid var(--border);
+      background: var(--panel-2);
+      font-weight: 800;
+      font-size: 1rem;
+    }
+
+    .message {
+      display: flex;
+      gap: 14px;
+      padding: 18px 20px;
+      border-bottom: 1px solid var(--border);
+    }
+
+    .message:last-child { border-bottom: none; }
+
+    .avatar {
+      width: 42px;
+      height: 42px;
+      min-width: 42px;
+      border-radius: 50%;
+      object-fit: cover;
+      background: var(--panel-3);
+      border: 1px solid var(--border);
+    }
+
+    .message-body { min-width: 0; flex: 1; }
+
+    .message-header {
+      display: flex;
+      align-items: baseline;
+      gap: 10px;
+      flex-wrap: wrap;
+      margin-bottom: 8px;
+    }
+
+    .username {
+      font-weight: 800;
+      color: var(--text);
+      font-size: 0.98rem;
+    }
+
+    .userid {
+      color: var(--muted);
+      font-size: 0.8rem;
+      font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
+    }
+
+    .timestamp {
+      color: var(--muted);
+      font-size: 0.82rem;
+      margin-left: auto;
+    }
+
+    .content {
+      color: var(--text);
+      font-size: 0.96rem;
+      line-height: 1.6;
+      word-break: break-word;
+    }
+
+    .content:empty { display: none; }
+
+    .discord-embed {
+      margin-top: 12px;
+      background: var(--panel-2);
+      border: 1px solid var(--border);
+      border-left: 4px solid var(--accent);
+      border-radius: 10px;
+      padding: 12px 14px;
+    }
+
+    .discord-embed-title { font-weight: 800; margin-bottom: 6px; }
+    .discord-embed-description { color: var(--text); line-height: 1.5; }
+
+    .embed-author { display: flex; align-items: center; gap: 8px; font-weight: 700; font-size: 0.9em; margin-bottom: 6px; }
+    .embed-author-icon { width: 18px; height: 18px; border-radius: 50%; }
+    .embed-fields-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 10px; margin-top: 10px; padding-top: 10px; border-top: 1px solid rgba(255,255,255,0.06); }
+    .embed-thumbnail { position: absolute; top: 12px; right: 12px; width: 44px; height: 44px; border-radius: 6px; object-fit: cover; }
+    .embed-image img { width: 100%; max-height: 300px; object-fit: cover; border-radius: 8px; margin-top: 10px; }
+    .embed-footer { display: flex; align-items: center; gap: 6px; font-size: 0.8em; color: var(--muted); margin-top: 8px; padding-top: 6px; border-top: 1px solid rgba(255,255,255,0.04); }
+    .embed-footer-icon { width: 14px; height: 14px; border-radius: 50%; }
+    .mention { background: rgba(88, 101, 242, 0.2); color: #5865F2; padding: 2px 6px; border-radius: 4px; font-weight: 600; font-size: 0.9em; }
+    .spoiler { background: #202225; color: transparent; border-radius: 4px; padding: 0 4px; cursor: pointer; }
+    .spoiler:hover { color: inherit; background: rgba(255,255,255,0.1); }
+
+    .embed-field {
+      margin-top: 6px;
+    }
+
+    .embed-field-name { font-weight: 700; margin-bottom: 4px; font-size: 0.85em; text-transform: uppercase; color: var(--muted); }
+    .embed-field-value { color: var(--text); line-height: 1.5; }
+
+    .attachment {
+      margin-top: 12px;
+      background: var(--panel-2);
+      border: 1px solid var(--border);
+      border-radius: 12px;
+      padding: 12px;
+    }
+
+    .attachment-file {
+      display: inline-block;
+      color: var(--attachment-link);
+      text-decoration: none;
+      font-weight: 700;
+      word-break: break-word;
+    }
+
+    .attachment-file:hover { text-decoration: underline; }
+
+    .attachment-preview { margin-top: 10px; }
+
+    .attachment-preview img,
+    .attachment-preview video {
+      width: 100%;
+      max-width: 560px;
+      border-radius: 10px;
+      border: 1px solid var(--border);
+      display: block;
+      background: #0a0f15;
+    }
+
+    .attachment-preview audio {
+      width: 100%;
+      max-width: 560px;
+      display: block;
+    }
+
+    code {
+      background: var(--code);
+      border: 1px solid var(--border);
+      padding: 2px 6px;
+      border-radius: 6px;
+      font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
+      font-size: 0.9em;
+    }
+
+    pre {
+      background: var(--code);
+      border: 1px solid var(--border);
+      padding: 12px;
+      border-radius: 10px;
+      overflow-x: auto;
+      white-space: pre-wrap;
+      word-break: break-word;
+    }
+
+    pre code { background: transparent; border: none; padding: 0; }
+
+    a { color: var(--link); }
+
+    .empty-state { padding: 24px 20px; color: var(--muted); }
+
+    @media (max-width: 700px) {
+      body { padding: 18px 12px; }
+      .header, .messages-wrap { border-radius: 12px; }
+      .message { padding: 14px; }
+      .timestamp { width: 100%; margin-left: 0; }
+    }
+
+    ${custom}
+  `;
+}
+
+function getSampleTicket() {
+  return {
+    id: "123456789012345678",
+    name: "ticket-support-demo",
+    messages: [
+      {
+        username: "SupportBot",
+        userId: "100000000000000001",
+        avatar: "https://cdn.discordapp.com/embed/avatars/0.png",
+        timestamp: new Date().toISOString(),
+        content: "Hello! Thanks for opening a ticket. How can we help?",
+        embeds: [],
+        attachments: [],
+      },
+      {
+        username: "Member",
+        userId: "100000000000000002",
+        avatar: "https://cdn.discordapp.com/embed/avatars/1.png",
+        timestamp: new Date(Date.now() - 60000).toISOString(),
+        content: "I need help with my purchase — order **#48291**.",
+        embeds: [
+          {
+            title: "Order details",
+            description: "Payment received · awaiting delivery",
+            fields: [{ name: "Status", value: "Pending" }],
+          },
+        ],
+        attachments: [],
+      },
+    ],
+  };
+}
+
+function createTranscriptHTML(ticket, reason, templateInput) {
+  const template = templateInput
+    ? normalizeTemplate(templateInput)
+    : getTemplate();
+  const header = template.Header;
+  const meta = template.Meta;
+  const messagesCfg = template.Messages;
+  const closeReason = reason || meta.DefaultCloseReason;
+  const ctx = {
+    name: ticket.name,
+    id: ticket.id,
+    messageCount: ticket.messages.length,
+    reason: closeReason,
+  };
+
+  const { headLinks } = resolveTypography(template.Typography?.FontFamily);
+
+  const metaSection = header.ShowMetaCards
+    ? `
+      <div class="meta-grid">
+        <div class="meta-card">
+          <div class="meta-label">${escapeHtml(meta.ChannelLabel)}</div>
+          <div class="meta-value">${escapeHtml(ticket.name)}</div>
+        </div>
+        <div class="meta-card">
+          <div class="meta-label">${escapeHtml(meta.TicketIdLabel)}</div>
+          <div class="meta-value">${escapeHtml(ticket.id)}</div>
+        </div>
+        <div class="meta-card">
+          <div class="meta-label">${escapeHtml(meta.MessageCountLabel)}</div>
+          <div class="meta-value">${ticket.messages.length}</div>
+        </div>
+        <div class="meta-card">
+          <div class="meta-label">${escapeHtml(meta.CloseReasonLabel)}</div>
+          <div class="meta-value">${escapeHtml(closeReason)}</div>
+        </div>
+      </div>
+    `
+    : "";
+
+  return `<!DOCTYPE html>
+<html lang="en">
+<head>
+  <meta charset="UTF-8">
+  <meta name="viewport" content="width=device-width, initial-scale=1.0">
+  <title>Transcript - ${escapeHtml(ticket.name)}</title>
+  ${headLinks}
+  <style>${buildStyles(template)}</style>
+</head>
+<body>
+  <div class="page">
+    <section class="header">
+      <div class="header-top">
+        <div class="title-wrap">
+          <h1>${escapeHtml(header.Title)}</h1>
+          <p>${formatHeaderText(header.Subtitle, ctx)}</p>
+        </div>
+        <div class="badge">${escapeHtml(header.Badge)}</div>
+      </div>
+      ${metaSection}
+    </section>
+
+    <section class="messages-wrap">
+      <div class="messages-header">${escapeHtml(messagesCfg.SectionTitle)}</div>
+      ${
+        ticket.messages.length
+          ? ticket.messages
+              .map(
+                (msg) => `
+        <article class="message">
+          <img src="${escapeHtml(msg.avatar || "")}" alt="Avatar" class="avatar">
+          <div class="message-body">
+            <div class="message-header">
+              <span class="username">${escapeHtml(msg.username || "Unknown User")}</span>
+              <span class="userid">${escapeHtml(msg.userId || "Unknown ID")}</span>
+              <span class="timestamp">${formatDate(msg.timestamp)}</span>
+            </div>
+            <div class="content">${parseMarkdown(msg.content || "")}</div>
+            ${renderEmbeds(msg.embeds || [])}
+            ${(msg.attachments || []).map(renderAttachment).join("")}
+          </div>
+        </article>
+      `,
+              )
+              .join("")
+          : `<div class="empty-state">${escapeHtml(messagesCfg.EmptyState)}</div>`
+      }
+    </section>
+  </div>
+</body>
+</html>`;
+}
+
+function renderPreview(templateInput) {
+  const sample = getSampleTicket();
+  return createTranscriptHTML(
+    sample,
+    "Resolved — thank you for contacting support.",
+    templateInput,
+  );
+}
+
+module.exports = {
+  TEMPLATE_PATH,
+  getDefaultTemplate,
+  getTemplate,
+  reloadTemplate,
+  saveTemplate,
+  normalizeTemplate,
+  getSampleTicket,
+  createTranscriptHTML,
+  renderPreview,
+};

Structures/UpdateChecker.js

@@ -0,0 +1,73 @@
+const fs = require("fs");
+const path = require("path");
+
+const REPOSITORIES = [
+  { id: "bot", name: "SupportBot", repo: "Emerald-Services/SupportBot", branch: "release" },
+  { id: "dashboard", name: "SupportBot Dashboard", repo: "Emerald-Services/SupportBot-Dashboard", branch: "release" }
+];
+
+function compareVersions(a, b) {
+  const pa = String(a)
+    .replace(/^v/i, "")
+    .split(".")
+    .map((n) => parseInt(n, 10) || 0);
+  const pb = String(b)
+    .replace(/^v/i, "")
+    .split(".")
+    .map((n) => parseInt(n, 10) || 0);
+  for (let i = 0; i < Math.max(pa.length, pb.length); i++) {
+    if ((pa[i] || 0) > (pb[i] || 0)) return 1;
+    if ((pa[i] || 0) < (pb[i] || 0)) return -1;
+  }
+  return 0;
+}
+
+async function fetchUpdateInfo() {
+  const axios = require("axios");
+  const pkgPath = path.join(__dirname, "../package.json");
+  const currentPkg = JSON.parse(fs.readFileSync(pkgPath, "utf8"));
+  const currentVersion = currentPkg.version;
+
+  const checks = [];
+
+  for (const target of REPOSITORIES) {
+    let installedVersion = target.id === "bot" ? currentPkg.version : (currentPkg.dashboardVersion || "1.0.0");
+    let latest = installedVersion;
+    try {
+      const pkgUrl = target.id === 'dashboard' 
+        ? `https://raw.githubusercontent.com/${target.repo}/${target.branch}/dashboard/package.json`
+        : `https://raw.githubusercontent.com/${target.repo}/${target.branch}/package.json`;
+        
+      const remoteRes = await axios.get(pkgUrl, {
+        timeout: 15000,
+        headers: { "User-Agent": "SupportBot-Updater" },
+      });
+      if (remoteRes.data && remoteRes.data.version) {
+        latest = remoteRes.data.version;
+      }
+    } catch (e) {
+      console.warn(`[Updater] Failed to check ${target.repo} for updates.`);
+    }
+
+    const updateAvailable = compareVersions(latest, installedVersion) > 0;
+
+    checks.push({
+      id: target.id,
+      name: target.name,
+      current: installedVersion,
+      latest,
+      updateAvailable,
+      repository: `https://github.com/${target.repo}`,
+      branch: target.branch,
+      zipUrl: `https://github.com/${target.repo}/archive/refs/heads/${target.branch}.zip`,
+    });
+  }
+
+  return checks;
+}
+
+module.exports = {
+  compareVersions,
+  fetchUpdateInfo,
+  REPOSITORIES,
+};

Structures/asyncTimeout.js

@@ -0,0 +1,14 @@
+function withTimeout(promise, ms, message) {
+  let timer;
+  const timeout = new Promise((_, reject) => {
+    timer = setTimeout(() => {
+      reject(new Error(message || `Timed out after ${ms}ms`));
+    }, ms);
+  });
+
+  return Promise.race([promise, timeout]).finally(() => {
+    clearTimeout(timer);
+  });
+}
+
+module.exports = { withTimeout };

Structures/googleFonts.js

@@ -0,0 +1,84 @@
+/** Curated Google Fonts for transcript HTML (keep in sync with dashboard/src/lib/google-fonts.ts). */
+
+const SYSTEM_FALLBACK =
+  'ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif';
+
+const GOOGLE_FONTS = [
+  { id: "Inter", label: "Inter" },
+  { id: "Roboto", label: "Roboto" },
+  { id: "Open Sans", label: "Open Sans" },
+  { id: "Lato", label: "Lato" },
+  { id: "Montserrat", label: "Montserrat" },
+  { id: "Poppins", label: "Poppins" },
+  { id: "Nunito", label: "Nunito" },
+  { id: "Raleway", label: "Raleway" },
+  { id: "Work Sans", label: "Work Sans" },
+  { id: "Source Sans 3", label: "Source Sans 3" },
+  { id: "DM Sans", label: "DM Sans" },
+  { id: "Manrope", label: "Manrope" },
+  { id: "Outfit", label: "Outfit" },
+  { id: "Rubik", label: "Rubik" },
+  { id: "Ubuntu", label: "Ubuntu" },
+  { id: "Fira Sans", label: "Fira Sans" },
+  { id: "PT Sans", label: "PT Sans" },
+  { id: "Noto Sans", label: "Noto Sans" },
+  { id: "Oswald", label: "Oswald" },
+  { id: "Merriweather", label: "Merriweather" },
+  { id: "Playfair Display", label: "Playfair Display" },
+  { id: "Libre Baskerville", label: "Libre Baskerville" },
+  { id: "JetBrains Mono", label: "JetBrains Mono" },
+  { id: "Fira Code", label: "Fira Code" },
+];
+
+const GOOGLE_FONT_IDS = new Set(GOOGLE_FONTS.map((f) => f.id));
+
+function normalizeFontFamily(fontFamily) {
+  if (!fontFamily || typeof fontFamily !== "string") return "Inter";
+  const trimmed = fontFamily.trim();
+  if (trimmed === "system") return "system";
+  if (!trimmed.includes(",")) {
+    return GOOGLE_FONT_IDS.has(trimmed) ? trimmed : "Inter";
+  }
+  const match = trimmed.match(/^["']?([^"',]+)["']?/);
+  const first = match?.[1]?.trim();
+  if (first && GOOGLE_FONT_IDS.has(first)) return first;
+  return "Inter";
+}
+
+function googleFontsCssUrl(familyIds) {
+  const families = familyIds
+    .map((id) => {
+      const encoded = encodeURIComponent(id).replace(/%20/g, "+");
+      return `family=${encoded}:wght@400;600;700;800`;
+    })
+    .join("&");
+  return `https://fonts.googleapis.com/css2?${families}&display=swap`;
+}
+
+function resolveTypography(fontFamily) {
+  const id = normalizeFontFamily(fontFamily);
+
+  if (id === "system") {
+    return {
+      fontId: "system",
+      fontFamilyCss: SYSTEM_FALLBACK,
+      headLinks: "",
+    };
+  }
+
+  const url = googleFontsCssUrl([id]);
+  return {
+    fontId: id,
+    fontFamilyCss: `"${id}", ${SYSTEM_FALLBACK}`,
+    headLinks: `<link rel="preconnect" href="https://fonts.googleapis.com"><link rel="preconnect" href="https://fonts.gstatic.com" crossorigin><link href="${url}" rel="stylesheet">`,
+  };
+}
+
+module.exports = {
+  GOOGLE_FONTS,
+  GOOGLE_FONT_IDS,
+  SYSTEM_FALLBACK,
+  normalizeFontFamily,
+  googleFontsCssUrl,
+  resolveTypography,
+};

index.js

@@ -8,37 +8,91 @@
 //           Installed with MIT License
 //
 //           Discord Support: https://emeraldsrv.dev/discord
-//           Community Resources: https://emeraldsrv.dev/resources
+//           Community Resources: https://community.emeraldsrv.dev
 
 const fs = require("fs");
+const path = require("path");
 
-const yaml = require("js-yaml");
-const supportbot = yaml.load(
-  fs.readFileSync("./Configs/supportbot.yml", "utf8")
-);
+const configStore = require("./Structures/ConfigStore.js");
 
 const Client = require("./Structures/Client.js");
 const client = new Client({
-  intents: ['Guilds', 'GuildMembers', 'GuildMessages']
+  intents: ["Guilds", "GuildMembers", "GuildMessages", "MessageContent"],
 });
 
-client.start(supportbot.General.Token);
-
-
-
-
-
+const APIServer = require("./API/server.js");
 
+// Start dashboard API immediately — do not wait for Discord clientReady
+const api = new APIServer(client);
+client.apiServer = api;
 
+if (api.config?.Enabled) {
+  const port = api.config.Port || 3000;
+  api.start(port);
+  console.log(
+    `[Dashboard] API listening on http://localhost:${port} (bot may still be connecting)`,
+  );
+} else {
+  console.warn("[Dashboard] API disabled in Configs/api.yml");
+}
 
+client.start(configStore.supportbot.General.Token);
 
+client.on("clientReady", () => {
+  console.log("[Dashboard] Discord bot is ready — full stats and guild tools are available");
+});
 
+// SupportBot - New Logging System
 
+const logTypes = ["Output", "Warn", "Error"];
 
+if (!fs.existsSync("./Logs")) {
+  fs.mkdirSync("./Logs");
+}
+logTypes.forEach((type) => {
+  const dir = `./Logs/${type}`;
+  if (!fs.existsSync(dir)) {
+    fs.mkdirSync(dir);
+  }
+});
 
+function logToFile(type, data) {
+  const date = new Date().toISOString().split("T")[0];
+  const file = path.join(`./Logs/${type}`, `${type}-${date}.log`);
+  const timestamp = new Date().toISOString();
+  fs.appendFileSync(file, `[${timestamp}] ${data}\n`);
 
+  if (global.apiServer) {
+    global.apiServer.broadcast("log", {
+      type,
+      timestamp,
+      message: String(data)
+    });
+  }
+}
 
+const origLog = console.log;
+console.log = (...args) => {
+  origLog(...args);
+  logToFile("Output", args.join(" "));
+};
 
+const origWarn = console.warn;
+console.warn = (...args) => {
+  origWarn(...args);
+  logToFile("Warn", args.join(" "));
+};
 
+const origError = console.error;
+console.error = (...args) => {
+  origError(...args);
+  logToFile("Error", args.join(" "));
+};
 
+process.on("unhandledRejection", (reason) => {
+  console.error("Unhandled Rejection:", reason);
+});
 
+process.on("uncaughtException", (err) => {
+  console.error("Uncaught Exception:", err);
+});

package.json

@@ -1,11 +1,12 @@
 {
   "name": "supportbot",
-  "version": "8.0.1",
+  "version": "26.2-pre-2",
   "description": "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand.",
   "main": "index.js",
   "scripts": {
     "setup": "npm i && node index.js",
-    "start": "node index.js"
+    "start": "node index.js",
+    "git:setup": "node scripts/setup-git-security.js"
   },
   "repository": {
     "type": "git",
@@ -16,14 +17,25 @@
   "bugs": {
     "url": "https://github.com/Emerald-Services/SupportBot/issues"
   },
-  "homepage": "https://github.com/Emerald-Services/SupportBot#readme",
+  "homepage": "https://emeraldsrv.dev",
   "dependencies": {
-    "@vitalets/google-translate-api": "^8.0.0",
+    "@vitalets/google-translate-api": "^9.2.1",
+    "adm-zip": "^0.6.0",
     "axios": "^1.7.2",
-    "chatgpt": "^5.2.5",
+    "better-sqlite3": "^12.2.0",
+    "cookie-parser": "^1.4.7",
+    "cors": "^2.8.6",
     "discord.js": "^14.13.0",
+    "express": "^5.2.1",
+    "figlet": "^1.9.3",
+    "google-translate-api": "^2.3.0",
+    "gradient-string": "^3.0.0",
+    "js": "^0.1.0",
     "js-yaml": "^4.1.0",
     "moment": "^2.29.3",
-    "openai": "^4.50.0"
+    "ms": "^2.1.3",
+    "openai": "^4.50.0",
+    "systeminformation": "^5.31.5",
+    "yaml": "^2.8.3"
   }
-}
+}

public/dashboard/assets/index-BpDEEtaJ.js

@@ -0,0 +1,206 @@
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+ * @license React
+ * react-jsx-runtime.production.js
+ *
+ * Copyright (c) Meta Platforms, Inc. and affiliates.
+ *
+ * This source code is licensed under the MIT license found in the
+ * LICENSE file in the root directory of this source tree.
+ */var Bb;function v3(){if(Bb)return Fi;Bb=1;var e=Symbol.for("react.transitional.element"),n=Symbol.for("react.fragment");function a(o,l,c){var d=null;if(c!==void 0&&(d=""+c),l.key!==void 0&&(d=""+l.key),"key"in l){c={};for(var m in l)m!=="key"&&(c[m]=l[m])}else c=l;return l=c.ref,{$$typeof:e,type:o,key:d,ref:l!==void 0?l:null,props:c}}return Fi.Fragment=n,Fi.jsx=a,Fi.jsxs=a,Fi}var Ub;function b3(){return Ub||(Ub=1,Jm.exports=v3()),Jm.exports}var s=b3(),ep={exports:{}},Pe={};/**
+ * @license React
+ * react.production.js
+ *
+ * Copyright (c) Meta Platforms, Inc. and affiliates.
+ *
+ * This source code is licensed under the MIT license found in the
+ * LICENSE file in the root directory of this source tree.
+ */var Hb;function y3(){if(Hb)return Pe;Hb=1;var e=Symbol.for("react.transitional.element"),n=Symbol.for("react.portal"),a=Symbol.for("react.fragment"),o=Symbol.for("react.strict_mode"),l=Symbol.for("react.profiler"),c=Symbol.for("react.consumer"),d=Symbol.for("react.context"),m=Symbol.for("react.forward_ref"),p=Symbol.for("react.suspense"),h=Symbol.for("react.memo"),b=Symbol.for("react.lazy"),g=Symbol.for("react.activity"),y=Symbol.iterator;function w(_){return _===null||typeof _!="object"?null:(_=y&&_[y]||_["@@iterator"],typeof _=="function"?_:null)}var j={isMounted:function(){return!1},enqueueForceUpdate:function(){},enqueueReplaceState:function(){},enqueueSetState:function(){}},S=Object.assign,E={};function N(_,D,G){this.props=_,this.context=D,this.refs=E,this.updater=G||j}N.prototype.isReactComponent={},N.prototype.setState=function(_,D){if(typeof _!="object"&&typeof _!="function"&&_!=null)throw Error("takes an object of state variables to update or a function which returns an object of state variables.");this.updater.enqueueSetState(this,_,D,"setState")},N.prototype.forceUpdate=function(_){this.updater.enqueueForceUpdate(this,_,"forceUpdate")};function k(){}k.prototype=N.prototype;function T(_,D,G){this.props=_,this.context=D,this.refs=E,this.updater=G||j}var A=T.prototype=new k;A.constructor=T,S(A,N.prototype),A.isPureReactComponent=!0;var O=Array.isArray;function M(){}var z={H:null,A:null,T:null,S:null},B=Object.prototype.hasOwnProperty;function K(_,D,G){var V=G.ref;return{$$typeof:e,type:_,key:D,ref:V!==void 0?V:null,props:G}}function U(_,D){return K(_.type,D,_.props)}function q(_){return typeof _=="object"&&_!==null&&_.$$typeof===e}function ue(_){var D={"=":"=0",":":"=2"};return"$"+_.replace(/[=:]/g,function(G){return D[G]})}var pe=/\/+/g;function xe(_,D){return typeof _=="object"&&_!==null&&_.key!=null?ue(""+_.key):D.toString(36)}function se(_){switch(_.status){case"fulfilled":return _.value;case"rejected":throw _.reason;default:switch(typeof _.status=="string"?_.then(M,M):(_.status="pending",_.then(function(D){_.status==="pending"&&(_.status="fulfilled",_.value=D)},function(D){_.status==="pending"&&(_.status="rejected",_.reason=D)})),_.status){case"fulfilled":return _.value;case"rejected":throw _.reason}}throw _}function L(_,D,G,V,F){var oe=typeof _;(oe==="undefined"||oe==="boolean")&&(_=null);var ae=!1;if(_===null)ae=!0;else switch(oe){case"bigint":case"string":case"number":ae=!0;break;case"object":switch(_.$$typeof){case e:case n:ae=!0;break;case b:return ae=_._init,L(ae(_._payload),D,G,V,F)}}if(ae)return F=F(_),ae=V===""?"."+xe(_,0):V,O(F)?(G="",ae!=null&&(G=ae.replace(pe,"$&/")+"/"),L(F,D,G,"",function(Y){return Y})):F!=null&&(q(F)&&(F=U(F,G+(F.key==null||_&&_.key===F.key?"":(""+F.key).replace(pe,"$&/")+"/")+ae)),D.push(F)),1;ae=0;var be=V===""?".":V+":";if(O(_))for(var ve=0;ve<_.length;ve++)V=_[ve],oe=be+xe(V,ve),ae+=L(V,D,G,oe,F);else if(ve=w(_),typeof ve=="function")for(_=ve.call(_),ve=0;!(V=_.next()).done;)V=V.value,oe=be+xe(V,ve++),ae+=L(V,D,G,oe,F);else if(oe==="object"){if(typeof _.then=="function")return L(se(_),D,G,V,F);throw D=String(_),Error("Objects are not valid as a React child (found: "+(D==="[object Object]"?"object with keys {"+Object.keys(_).join(", ")+"}":D)+"). 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+ * @license React
+ * scheduler.production.js
+ *
+ * Copyright (c) Meta Platforms, Inc. and affiliates.
+ *
+ * This source code is licensed under the MIT license found in the
+ * LICENSE file in the root directory of this source tree.
+ */var Gb;function w3(){return Gb||(Gb=1,(function(e){function n(L,I){var H=L.length;L.push(I);e:for(;0<H;){var Z=H-1>>>1,te=L[Z];if(0<l(te,I))L[Z]=I,L[H]=te,H=Z;else break e}}function a(L){return L.length===0?null:L[0]}function o(L){if(L.length===0)return null;var I=L[0],H=L.pop();if(H!==I){L[0]=H;e:for(var Z=0,te=L.length,_=te>>>1;Z<_;){var D=2*(Z+1)-1,G=L[D],V=D+1,F=L[V];if(0>l(G,H))V<te&&0>l(F,G)?(L[Z]=F,L[V]=H,Z=V):(L[Z]=G,L[D]=H,Z=D);else if(V<te&&0>l(F,H))L[Z]=F,L[V]=H,Z=V;else break e}}return I}function l(L,I){var H=L.sortIndex-I.sortIndex;return H!==0?H:L.id-I.id}if(e.unstable_now=void 0,typeof performance=="object"&&typeof performance.now=="function"){var c=performance;e.unstable_now=function(){return c.now()}}else{var d=Date,m=d.now();e.unstable_now=function(){return d.now()-m}}var p=[],h=[],b=1,g=null,y=3,w=!1,j=!1,S=!1,E=!1,N=typeof setTimeout=="function"?setTimeout:null,k=typeof clearTimeout=="function"?clearTimeout:null,T=typeof setImmediate<"u"?setImmediate:null;function A(L){for(var I=a(h);I!==null;){if(I.callback===null)o(h);else if(I.startTime<=L)o(h),I.sortIndex=I.expirationTime,n(p,I);else break;I=a(h)}}function O(L){if(S=!1,A(L),!j)if(a(p)!==null)j=!0,M||(M=!0,ue());else{var I=a(h);I!==null&&se(O,I.startTime-L)}}var M=!1,z=-1,B=5,K=-1;function U(){return E?!0:!(e.unstable_now()-K<B)}function q(){if(E=!1,M){var L=e.unstable_now();K=L;var I=!0;try{e:{j=!1,S&&(S=!1,k(z),z=-1),w=!0;var H=y;try{t:{for(A(L),g=a(p);g!==null&&!(g.expirationTime>L&&U());){var Z=g.callback;if(typeof Z=="function"){g.callback=null,y=g.priorityLevel;var te=Z(g.expirationTime<=L);if(L=e.unstable_now(),typeof te=="function"){g.callback=te,A(L),I=!0;break t}g===a(p)&&o(p),A(L)}else o(p);g=a(p)}if(g!==null)I=!0;else{var _=a(h);_!==null&&se(O,_.startTime-L),I=!1}}break e}finally{g=null,y=H,w=!1}I=void 0}}finally{I?ue():M=!1}}}var ue;if(typeof T=="function")ue=function(){T(q)};else if(typeof MessageChannel<"u"){var pe=new MessageChannel,xe=pe.port2;pe.port1.onmessage=q,ue=function(){xe.postMessage(null)}}else ue=function(){N(q,0)};function se(L,I){z=N(function(){L(e.unstable_now())},I)}e.unstable_IdlePriority=5,e.unstable_ImmediatePriority=1,e.unstable_LowPriority=4,e.unstable_NormalPriority=3,e.unstable_Profiling=null,e.unstable_UserBlockingPriority=2,e.unstable_cancelCallback=function(L){L.callback=null},e.unstable_forceFrameRate=function(L){0>L||125<L?console.error("forceFrameRate takes a positive int between 0 and 125, forcing frame rates higher than 125 fps is not supported"):B=0<L?Math.floor(1e3/L):5},e.unstable_getCurrentPriorityLevel=function(){return y},e.unstable_next=function(L){switch(y){case 1:case 2:case 3:var I=3;break;default:I=y}var H=y;y=I;try{return L()}finally{y=H}},e.unstable_requestPaint=function(){E=!0},e.unstable_runWithPriority=function(L,I){switch(L){case 1:case 2:case 3:case 4:case 5:break;default:L=3}var H=y;y=L;try{return I()}finally{y=H}},e.unstable_scheduleCallback=function(L,I,H){var Z=e.unstable_now();switch(typeof H=="object"&&H!==null?(H=H.delay,H=typeof H=="number"&&0<H?Z+H:Z):H=Z,L){case 1:var te=-1;break;case 2:te=250;break;case 5:te=1073741823;break;case 4:te=1e4;break;default:te=5e3}return te=H+te,L={id:b++,callback:I,priorityLevel:L,startTime:H,expirationTime:te,sortIndex:-1},H>Z?(L.sortIndex=H,n(h,L),a(p)===null&&L===a(h)&&(S?(k(z),z=-1):S=!0,se(O,H-Z))):(L.sortIndex=te,n(p,L),j||w||(j=!0,M||(M=!0,ue()))),L},e.unstable_shouldYield=U,e.unstable_wrapCallback=function(L){var I=y;return function(){var H=y;y=I;try{return L.apply(this,arguments)}finally{y=H}}}})(rp)),rp}var Fb;function C3(){return Fb||(Fb=1,np.exports=w3()),np.exports}var ap={exports:{}},ln={};/**
+ * @license React
+ * react-dom.production.js
+ *
+ * Copyright (c) Meta Platforms, Inc. and affiliates.
+ *
+ * This source code is licensed under the MIT license found in the
+ * LICENSE file in the root directory of this source tree.
+ */var Wb;function S3(){if(Wb)return ln;Wb=1;var e=Ku();function n(p){var h="https://react.dev/errors/"+p;if(1<arguments.length){h+="?args[]="+encodeURIComponent(arguments[1]);for(var b=2;b<arguments.length;b++)h+="&args[]="+encodeURIComponent(arguments[b])}return"Minified React error #"+p+"; visit "+h+" for the full message or use the non-minified dev environment for full errors and additional helpful warnings."}function a(){}var o={d:{f:a,r:function(){throw Error(n(522))},D:a,C:a,L:a,m:a,X:a,S:a,M:a},p:0,findDOMNode:null},l=Symbol.for("react.portal");function c(p,h,b){var g=3<arguments.length&&arguments[3]!==void 0?arguments[3]:null;return{$$typeof:l,key:g==null?null:""+g,children:p,containerInfo:h,implementation:b}}var d=e.__CLIENT_INTERNALS_DO_NOT_USE_OR_WARN_USERS_THEY_CANNOT_UPGRADE;function m(p,h){if(p==="font")return"";if(typeof h=="string")return h==="use-credentials"?h:""}return ln.__DOM_INTERNALS_DO_NOT_USE_OR_WARN_USERS_THEY_CANNOT_UPGRADE=o,ln.createPortal=function(p,h){var b=2<arguments.length&&arguments[2]!==void 0?arguments[2]:null;if(!h||h.nodeType!==1&&h.nodeType!==9&&h.nodeType!==11)throw Error(n(299));return c(p,h,null,b)},ln.flushSync=function(p){var h=d.T,b=o.p;try{if(d.T=null,o.p=2,p)return p()}finally{d.T=h,o.p=b,o.d.f()}},ln.preconnect=function(p,h){typeof p=="string"&&(h?(h=h.crossOrigin,h=typeof h=="string"?h==="use-credentials"?h:"":void 0):h=null,o.d.C(p,h))},ln.prefetchDNS=function(p){typeof p=="string"&&o.d.D(p)},ln.preinit=function(p,h){if(typeof p=="string"&&h&&typeof h.as=="string"){var b=h.as,g=m(b,h.crossOrigin),y=typeof h.integrity=="string"?h.integrity:void 0,w=typeof h.fetchPriority=="string"?h.fetchPriority:void 0;b==="style"?o.d.S(p,typeof h.precedence=="string"?h.precedence:void 0,{crossOrigin:g,integrity:y,fetchPriority:w}):b==="script"&&o.d.X(p,{crossOrigin:g,integrity:y,fetchPriority:w,nonce:typeof h.nonce=="string"?h.nonce:void 0})}},ln.preinitModule=function(p,h){if(typeof p=="string")if(typeof h=="object"&&h!==null){if(h.as==null||h.as==="script"){var b=m(h.as,h.crossOrigin);o.d.M(p,{crossOrigin:b,integrity:typeof h.integrity=="string"?h.integrity:void 0,nonce:typeof h.nonce=="string"?h.nonce:void 0})}}else h==null&&o.d.M(p)},ln.preload=function(p,h){if(typeof p=="string"&&typeof h=="object"&&h!==null&&typeof h.as=="string"){var b=h.as,g=m(b,h.crossOrigin);o.d.L(p,b,{crossOrigin:g,integrity:typeof h.integrity=="string"?h.integrity:void 0,nonce:typeof h.nonce=="string"?h.nonce:void 0,type:typeof h.type=="string"?h.type:void 0,fetchPriority:typeof h.fetchPriority=="string"?h.fetchPriority:void 0,referrerPolicy:typeof h.referrerPolicy=="string"?h.referrerPolicy:void 0,imageSrcSet:typeof h.imageSrcSet=="string"?h.imageSrcSet:void 0,imageSizes:typeof h.imageSizes=="string"?h.imageSizes:void 0,media:typeof h.media=="string"?h.media:void 0})}},ln.preloadModule=function(p,h){if(typeof p=="string")if(h){var b=m(h.as,h.crossOrigin);o.d.m(p,{as:typeof h.as=="string"&&h.as!=="script"?h.as:void 0,crossOrigin:b,integrity:typeof h.integrity=="string"?h.integrity:void 0})}else o.d.m(p)},ln.requestFormReset=function(p){o.d.r(p)},ln.unstable_batchedUpdates=function(p,h){return p(h)},ln.useFormState=function(p,h,b){return d.H.useFormState(p,h,b)},ln.useFormStatus=function(){return d.H.useHostTransitionStatus()},ln.version="19.2.6",ln}var Yb;function M0(){if(Yb)return ap.exports;Yb=1;function e(){if(!(typeof __REACT_DEVTOOLS_GLOBAL_HOOK__>"u"||typeof __REACT_DEVTOOLS_GLOBAL_HOOK__.checkDCE!="function"))try{__REACT_DEVTOOLS_GLOBAL_HOOK__.checkDCE(e)}catch(n){console.error(n)}}return e(),ap.exports=S3(),ap.exports}/**
+ * @license React
+ * react-dom-client.production.js
+ *
+ * Copyright (c) Meta Platforms, Inc. and affiliates.
+ *
+ * This source code is licensed under the MIT license found in the
+ * LICENSE file in the root directory of this source tree.
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+ * react-router v7.15.1
+ *
+ * Copyright (c) Remix Software Inc.
+ *
+ * This source code is licensed under the MIT license found in the
+ * LICENSE.md file in the root directory of this source tree.
+ *
+ * @license MIT
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+ * @license lucide-react v1.16.0 - ISC
+ *
+ * This source code is licensed under the ISC license.
+ * See the LICENSE file in the root directory of this source tree.
+ */const gC=(...e)=>e.filter((n,a,o)=>!!n&&n.trim()!==""&&o.indexOf(n)===a).join(" ").trim();/**
+ * @license lucide-react v1.16.0 - ISC
+ *
+ * This source code is licensed under the ISC license.
+ * See the LICENSE file in the root directory of this source tree.
+ */const VR=e=>e.replace(/([a-z0-9])([A-Z])/g,"$1-$2").toLowerCase();/**
+ * @license lucide-react v1.16.0 - ISC
+ *
+ * This source code is licensed under the ISC license.
+ * See the LICENSE file in the root directory of this source tree.
+ */const GR=e=>e.replace(/^([A-Z])|[\s-_]+(\w)/g,(n,a,o)=>o?o.toUpperCase():a.toLowerCase());/**
+ * @license lucide-react v1.16.0 - ISC
+ *
+ * This source code is licensed under the ISC license.
+ * See the LICENSE file in the root directory of this source tree.
+ */const Hy=e=>{const n=GR(e);return n.charAt(0).toUpperCase()+n.slice(1)};/**
+ * @license lucide-react v1.16.0 - ISC
+ *
+ * This source code is licensed under the ISC license.
+ * See the LICENSE file in the root directory of this source tree.
+ */var Cp={xmlns:"http://www.w3.org/2000/svg",width:24,height:24,viewBox:"0 0 24 24",fill:"none",stroke:"currentColor",strokeWidth:2,strokeLinecap:"round",strokeLinejoin:"round"};/**
+ * @license lucide-react v1.16.0 - ISC
+ *
+ * This source code is licensed under the ISC license.
+ * See the LICENSE file in the root directory of this source tree.
+ */const FR=e=>{for(const n in e)if(n.startsWith("aria-")||n==="role"||n==="title")return!0;return!1},WR=f.createContext({}),YR=()=>f.useContext(WR),qR=f.forwardRef(({color:e,size:n,strokeWidth:a,absoluteStrokeWidth:o,className:l="",children:c,iconNode:d,...m},p)=>{const{size:h=24,strokeWidth:b=2,absoluteStrokeWidth:g=!1,color:y="currentColor",className:w=""}=YR()??{},j=o??g?Number(a??b)*24/Number(n??h):a??b;return f.createElement("svg",{ref:p,...Cp,width:n??h??Cp.width,height:n??h??Cp.height,stroke:e??y,strokeWidth:j,className:gC("lucide",w,l),...!c&&!FR(m)&&{"aria-hidden":"true"},...m},[...d.map(([S,E])=>f.createElement(S,E)),...Array.isArray(c)?c:[c]])});/**
+ * @license lucide-react v1.16.0 - ISC
+ *
+ * This source code is licensed under the ISC license.
+ * See the LICENSE file in the root directory of this source tree.
+ */const aa=(e,n)=>{const a=f.forwardRef(({className:o,...l},c)=>f.createElement(qR,{ref:c,iconNode:n,className:gC(`lucide-${VR(Hy(e))}`,`lucide-${e}`,o),...l}));return a.displayName=Hy(e),a};/**
+ * @license lucide-react v1.16.0 - ISC
+ *
+ * This source code is licensed under the ISC license.
+ * See the LICENSE file in the root directory of this source tree.
+ */const KR=[["path",{d:"M20 6 9 17l-5-5",key:"1gmf2c"}]],xC=aa("check",KR);/**
+ * @license lucide-react v1.16.0 - ISC
+ *
+ * This source code is licensed under the ISC license.
+ * See the LICENSE file in the root directory of this source tree.
+ */const XR=[["path",{d:"m6 9 6 6 6-6",key:"qrunsl"}]],vC=aa("chevron-down",XR);/**
+ * @license lucide-react v1.16.0 - ISC
+ *
+ * This source code is licensed under the ISC license.
+ * See the LICENSE file in the root directory of this source tree.
+ */const ZR=[["path",{d:"m9 18 6-6-6-6",key:"mthhwq"}]],QR=aa("chevron-right",ZR);/**
+ * @license lucide-react v1.16.0 - ISC
+ *
+ * This source code is licensed under the ISC license.
+ * See the LICENSE file in the root directory of this source tree.
+ */const JR=[["path",{d:"m18 15-6-6-6 6",key:"153udz"}]],eA=aa("chevron-up",JR);/**
+ * @license lucide-react v1.16.0 - ISC
+ *
+ * This source code is licensed under the ISC license.
+ * See the LICENSE file in the root directory of this source tree.
+ */const tA=[["circle",{cx:"12",cy:"12",r:"10",key:"1mglay"}],["path",{d:"m9 12 2 2 4-4",key:"dzmm74"}]],Vy=aa("circle-check",tA);/**
+ * @license lucide-react v1.16.0 - ISC
+ *
+ * This source code is licensed under the ISC license.
+ * See the LICENSE file in the root directory of this source tree.
+ */const nA=[["circle",{cx:"12",cy:"12",r:"10",key:"1mglay"}]],rA=aa("circle",nA);/**
+ * @license lucide-react v1.16.0 - ISC
+ *
+ * This source code is licensed under the ISC license.
+ * See the LICENSE file in the root directory of this source tree.
+ */const aA=[["rect",{width:"18",height:"18",x:"3",y:"3",rx:"2",key:"afitv7"}],["path",{d:"M9 3v18",key:"fh3hqa"}]],oA=aa("panel-left",aA);/**
+ * @license lucide-react v1.16.0 - ISC
+ *
+ * This source code is licensed under the ISC license.
+ * See the LICENSE file in the root directory of this source tree.
+ */const sA=[["path",{d:"m21 21-4.34-4.34",key:"14j7rj"}],["circle",{cx:"11",cy:"11",r:"8",key:"4ej97u"}]],iA=aa("search",sA);/**
+ * @license lucide-react v1.16.0 - ISC
+ *
+ * This source code is licensed under the ISC license.
+ * See the LICENSE file in the root directory of this source tree.
+ */const lA=[["path",{d:"M18 6 6 18",key:"1bl5f8"}],["path",{d:"m6 6 12 12",key:"d8bk6v"}]],bC=aa("x",lA),dg=BR,fg=UR,cA=f.forwardRef(({className:e,inset:n,children:a,...o},l)=>s.jsxs(pC,{ref:l,className:fe("flex cursor-default select-none items-center gap-2 rounded-sm px-2 py-1.5 text-sm outline-none focus:bg-accent data-[state=open]:bg-accent [&_svg]:pointer-events-none [&_svg]:size-4 [&_svg]:shrink-0",n&&"pl-8",e),...o,children:[a,s.jsx(QR,{className:"ml-auto"})]}));cA.displayName=pC.displayName;const uA=f.forwardRef(({className:e,...n},a)=>s.jsx(hC,{ref:a,className:fe("z-50 min-w-[8rem] overflow-hidden rounded-md border bg-popover p-1 text-popover-foreground shadow-lg data-[state=open]:animate-in data-[state=closed]:animate-out data-[state=closed]:fade-out-0 data-[state=open]:fade-in-0 data-[state=closed]:zoom-out-95 data-[state=open]:zoom-in-95 data-[side=bottom]:slide-in-from-top-2 data-[side=left]:slide-in-from-right-2 data-[side=right]:slide-in-from-left-2 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+
+If you want to hide the \`${n.titleName}\`, you can wrap it with our VisuallyHidden component.
+
+For more information, see https://radix-ui.com/primitives/docs/components/${n.docsSlug}`;return f.useEffect(()=>{e&&(document.getElementById(e)||console.error(a))},[a,e]),null},DA="DialogDescriptionWarning",LA=({contentRef:e,descriptionId:n})=>{const o=`Warning: Missing \`Description\` or \`aria-describedby={undefined}\` for {${$C(DA).contentName}}.`;return f.useEffect(()=>{var c;const l=(c=e.current)==null?void 0:c.getAttribute("aria-describedby");n&&l&&(document.getElementById(n)||console.warn(o))},[o,e,n]),null},xg=NC,zA=kC,vg=RC,_l=AC,Ol=MC,Sd=OC,jd=LC,BC=PC;const UC=xg,PA=vg,HC=f.forwardRef(({className:e,...n},a)=>s.jsx(_l,{className:fe("fixed inset-0 z-50 bg-black/80  data-[state=open]:animate-in data-[state=closed]:animate-out data-[state=closed]:fade-out-0 data-[state=open]:fade-in-0",e),...n,ref:a}));HC.displayName=_l.displayName;const IA=Vs("fixed z-50 gap-4 bg-background p-6 shadow-lg transition ease-in-out data-[state=closed]:duration-300 data-[state=open]:duration-500 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+ * @license React
+ * use-sync-external-store-shim.production.js
+ *
+ * Copyright (c) Meta Platforms, Inc. and affiliates.
+ *
+ * This source code is licensed under the MIT license found in the
+ * LICENSE file in the root directory of this source tree.
+ */var Ky;function q_(){if(Ky)return Tp;Ky=1;var e=Ku();function n(g,y){return g===y&&(g!==0||1/g===1/y)||g!==g&&y!==y}var a=typeof Object.is=="function"?Object.is:n,o=e.useState,l=e.useEffect,c=e.useLayoutEffect,d=e.useDebugValue;function m(g,y){var w=y(),j=o({inst:{value:w,getSnapshot:y}}),S=j[0].inst,E=j[1];return c(function(){S.value=w,S.getSnapshot=y,p(S)&&E({inst:S})},[g,w,y]),l(function(){return p(S)&&E({inst:S}),g(function(){p(S)&&E({inst:S})})},[g]),d(w),w}function p(g){var y=g.getSnapshot;g=g.value;try{var w=y();return!a(g,w)}catch{return!0}}function h(g,y){return y()}var b=typeof window>"u"||typeof window.document>"u"||typeof window.document.createElement>"u"?h:m;return Tp.useSyncExternalStore=e.useSyncExternalStore!==void 0?e.useSyncExternalStore:b,Tp}var Xy;function K_(){return Xy||(Xy=1,kp.exports=q_()),kp.exports}var X_=K_();function Z_(){return X_.useSyncExternalStore(Q_,()=>!0,()=>!1)}function Q_(){return()=>{}}var 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Line truncated
+      --num-groups: ${c.groups.length}; 
+      --indicator-opacity: ${c.searchMode?0:1}; 
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+    You are using deprecated way of configuration.
+
+    Instead of using
+      monaco.config({ urls: { monacoBase: '...' } })
+    use
+      monaco.config({ paths: { vs: '...' } })
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public/dashboard/assets/index-DW3eyGbF.css

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public/dashboard/index.html

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+<!DOCTYPE html>
+<html lang="en">
+  <head>
+    <meta charset="UTF-8" />
+    <meta name="viewport" content="width=device-width, initial-scale=1.0" />
+    <title>SupportBot Dashboard</title>
+    <link rel="preconnect" href="https://fonts.googleapis.com" />
+    <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin />
+    <link
+      href="https://fonts.googleapis.com/css2?family=Poppins:ital,wght@0,400;0,500;0,600;0,700;1,400&display=swap"
+      rel="stylesheet"
+    />
+    <script type="module" crossorigin src="/assets/index-BpDEEtaJ.js"></script>
+    <link rel="stylesheet" crossorigin href="/assets/index-DW3eyGbF.css">
+  </head>
+  <body>
+    <div id="root"></div>␍
+  </body>
+</html>