Merge pull request #185 from Emerald-Services/dev

Update close.js

.github/workflows/node.js.yml

@@ -1,32 +0,0 @@
-# This workflow will do a clean install of node dependencies, build the source code and run tests across different versions of node
-# For more information see: https://help.github.com/actions/language-and-framework-guides/using-nodejs-with-github-actions
-
-name: Node.js CI
-
-on:
-  push:
-    branches: [ master ]
-  pull_request:
-    branches: [ master ]
-
-jobs:
-  build:
-
-    runs-on: ubuntu-latest
-
-    strategy:
-      matrix:
-        node-version: [10.x, 12.x, 14.x, 15.x]
-        # See supported Node.js release schedule at https://nodejs.org/en/about/releases/
-
-    steps:
-    - uses: actions/checkout@v2
-    - name: Use Node.js ${{ matrix.node-version }}
-      uses: actions/setup-node@v1
-      with:
-        node-version: ${{ matrix.node-version }}
-    - run: npm ci
-    - run: npm install discord.js --save
-    - run: npm install js-yaml
-    - run: npm run build --if-present
-    - run: node index.js

Addons/addon.js

@@ -0,0 +1,26 @@
+const Discord = require("discord.js");
+const fs = require("fs");
+const yaml = require("js-yaml");
+const { Command } = require('../Structures/Addon.js'); // Adjust the path as needed
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+
+module.exports = new Command({
+    name: "addon",
+    description: "This is a sample addon!",
+    options: [],
+    permissions: ["Administrator"],
+  
+    async run(interaction) {
+      let disableCommand = true;
+  
+      const PingEmbed = new Discord.EmbedBuilder()
+        .setDescription(
+          `This is a sample addon.\n\nPong! \`${interaction.client.ws.ping} ms\``
+        )
+        .setColor(supportbot.Embed.Colours.General);
+  
+      interaction.reply({
+        embeds: [PingEmbed],
+      });
+    },
+  });

Commands/addUser.js

@@ -0,0 +1,217 @@
+const fs = require("fs");
+const {
+  EmbedBuilder,
+  ApplicationCommandOptionType,
+  ApplicationCommandType,
+  ActionRowBuilder,
+  ButtonBuilder,
+  ButtonStyle,
+  ChannelType,
+} = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.AddUser.Command,
+  description: cmdconfig.AddUser.Description,
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "user",
+      description: "The user to add",
+      type: ApplicationCommandOptionType.User,
+      required: true,
+    },
+  ],
+  permissions: cmdconfig.AddUser.Permission,
+
+  async run(interaction) {
+    const userToAdd = interaction.options.getUser("user");
+    const ticketChannel = interaction.channel;
+    const ticketDataPath = "./Data/TicketData.json";
+
+    if (
+      (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
+      (supportbot.Ticket.TicketType === "channels" && ticketChannel.type !== ChannelType.GuildText)
+    ) {
+      const onlyInTicket = new EmbedBuilder()
+        .setTitle(msgconfig.AddUser.NotInTicket_Title)
+        .setDescription(msgconfig.AddUser.NotInTicket_Description)
+        .setColor(supportbot.Embed.Colours.Error);
+
+      return interaction.reply({
+        embeds: [onlyInTicket],
+        ephemeral: true,
+      });
+    }
+
+    const ticketInviteEmbed = new EmbedBuilder()
+      .setTitle(msgconfig.AddUser.Invite_Title)
+      .setDescription(msgconfig.AddUser.Invite_Description.replace("%username%", userToAdd.username))
+      .setColor(supportbot.Embed.Colours.General);
+
+    await interaction.reply({
+      embeds: [ticketInviteEmbed],
+      ephemeral: true,
+    });
+
+    try {
+      const dmEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.AddUser.DM_Title)
+        .setDescription(msgconfig.AddUser.DM_Description.replace("%channelname%", ticketChannel.name))
+        .setColor(supportbot.Embed.Colours.General);
+
+      const acceptButton = new ButtonBuilder()
+        .setCustomId("accept_invite")
+        .setLabel(msgconfig.AddUser.Accept_Label)
+        .setEmoji("✅")
+        .setStyle(ButtonStyle.Primary);
+
+      const rejectButton = new ButtonBuilder()
+        .setCustomId("reject_invite")
+        .setLabel(msgconfig.AddUser.Reject_Label)
+        .setEmoji("❌")
+        .setStyle(ButtonStyle.Secondary);
+
+      const row = new ActionRowBuilder().addComponents(acceptButton, rejectButton);
+
+      const dmMessage = await userToAdd.send({
+        embeds: [dmEmbed],
+        components: [row],
+      });
+
+      const filter = (i) => i.user.id === userToAdd.id;
+      const collector = dmMessage.createMessageComponentCollector({
+        filter,
+        time: 60000,
+      });
+
+      collector.on("collect", async (i) => {
+        if (i.customId === "accept_invite") {
+          try {
+            // Add user to thread or channel based on TicketType
+            if (supportbot.Ticket.TicketType === "threads") {
+              await ticketChannel.members.add(userToAdd.id); // For threads
+            } else if (supportbot.Ticket.TicketType === "channels") {
+              await ticketChannel.permissionOverwrites.create(userToAdd.id, {
+                ViewChannel: true,
+                SendMessages: true,
+                ReadMessageHistory: true,
+              }); // For channels
+            }
+
+            const ticketData = JSON.parse(fs.readFileSync(ticketDataPath, "utf8"));
+            const ticketIndex = ticketData.tickets.findIndex((t) => t.id === ticketChannel.id);
+            if (ticketIndex !== -1) {
+              ticketData.tickets[ticketIndex].subUsers.push(userToAdd.id);
+              fs.writeFileSync(ticketDataPath, JSON.stringify(ticketData, null, 4));
+            }
+
+            const acceptedEmbed = new EmbedBuilder()
+              .setTitle(msgconfig.AddUser.Accepted_Title)
+              .setDescription(msgconfig.AddUser.Accepted_Message)
+              .setColor(supportbot.Embed.Colours.Success);
+
+            await i.update({
+              embeds: [acceptedEmbed],
+              components: [],
+            });
+
+            // Send the added user ticket message in the ticket channel
+
+              const addeduserTicket = new EmbedBuilder()
+                .setTitle(msgconfig.AddUser.Added_Title)
+                .setDescription(msgconfig.AddUser.Added_Description.replace('%username%', userToAdd.username))
+                .setColor(supportbot.Embed.Colours.General);
+
+              await ticketChannel.send({
+                embeds: [addeduserTicket],
+              });
+
+
+            const addedToTicketEmbed = new EmbedBuilder()
+              .setTitle(msgconfig.AddUser.AddedToTicket_Title)
+              .setDescription(msgconfig.AddUser.AddedToTicket_Description.replace(
+                "%channel_link%",
+                `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`
+              ))
+              .setColor(supportbot.Embed.Colours.General);
+
+            const ticketLinkButton = new ButtonBuilder()
+              .setLabel(msgconfig.AddUser.ViewTicket_Label)
+              .setURL(`https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id}`)
+              .setStyle(ButtonStyle.Link);
+
+            await userToAdd.send({
+              embeds: [addedToTicketEmbed],
+              components: [new ActionRowBuilder().addComponents(ticketLinkButton)],
+            });
+
+          } catch (err) {
+            console.error("Error adding user to the ticket:", err);
+
+            const errorEmbed = new EmbedBuilder()
+              .setTitle(msgconfig.AddUser.Error_Title)
+              .setDescription(msgconfig.AddUser.Error_Adding)
+              .setColor(supportbot.Embed.Colours.Error);
+
+            await i.update({
+              embeds: [errorEmbed],
+              components: [],
+            });
+          }
+        } else {
+          const declinedEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.AddUser.Declined_Title)
+            .setDescription(msgconfig.AddUser.Declined_Message)
+            .setColor(supportbot.Embed.Colours.Error);
+
+          await i.update({
+            embeds: [declinedEmbed],
+            components: [],
+          });
+        }
+      });
+
+      collector.on("end", (collected) => {
+        if (collected.size === 0) {
+          userToAdd.send({
+            embeds: [
+              new EmbedBuilder()
+                .setTitle(msgconfig.AddUser.NoResponse_Title)
+                .setDescription(msgconfig.AddUser.NoResponse_Message)
+                .setColor(supportbot.Embed.Colours.Warning),
+            ],
+          });
+        }
+      });
+    } catch (error) {
+      if (error.code === 50007) {
+        const errorEmbed = new EmbedBuilder()
+          .setTitle(msgconfig.AddUser.DM_Error_Title)
+          .setDescription(msgconfig.AddUser.DM_Error_Description.replace("%username%", userToAdd.username))
+          .setColor(supportbot.Embed.Colours.Error);
+
+        await ticketChannel.send({
+          embeds: [errorEmbed],
+        });
+      } else {
+        console.error("Error sending DM:", error);
+
+        const unexpectedErrorEmbed = new EmbedBuilder()
+          .setTitle(msgconfig.AddUser.Unexpected_Error_Title)
+          .setDescription(msgconfig.AddUser.Unexpected_Error_Description.replace("%error%", error.message))
+          .setColor(supportbot.Embed.Colours.Error);
+
+        await ticketChannel.send({
+          embeds: [unexpectedErrorEmbed],
+        });
+      }
+    }
+  },
+});

Commands/close.js

@@ -0,0 +1,426 @@
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.CloseTicket.Command,
+  description: cmdconfig.CloseTicket.Description,
+  type: Discord.ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "reason",
+      description: "Ticket Close Reason",
+      type: Discord.ApplicationCommandOptionType.String,
+    }
+  ],
+  permissions: cmdconfig.CloseTicket.Permission,
+
+  async run(interaction) {
+    const { getRole, getChannel } = interaction.client;
+
+    if (supportbot.Ticket.Close.StaffOnly) {
+      let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+      if (!SupportStaff || !Admin) {
+        return interaction.reply("Some roles seem to be missing! Please check for errors when starting the bot.");
+      }
+
+      const NoPerms = new Discord.EmbedBuilder()
+        .setTitle("Invalid Permissions!")
+        .setDescription(`${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``)
+        .setColor(supportbot.Embed.Colours.Warn);
+
+      if (!interaction.member.roles.cache.has(SupportStaff.id) && !interaction.member.roles.cache.has(Admin.id)) {
+        return interaction.reply({ embeds: [NoPerms] });
+      }
+    }
+
+    const isThread = interaction.channel.type === Discord.ChannelType.PrivateThread;
+    if (
+      (supportbot.Ticket.TicketType === "threads" && !isThread) ||
+      (supportbot.Ticket.TicketType === "channels" && interaction.channel.type !== Discord.ChannelType.GuildText)
+    ) {
+      const NotTicketChannel = new Discord.EmbedBuilder()
+        .setTitle("Invalid Channel!")
+        .setDescription(`This command can only be used in a ${supportbot.Ticket.TicketType === "threads" ? "ticket thread" : "ticket channel"}.`)
+        .setColor(supportbot.Embed.Colours.Warn);
+
+      return interaction.reply({ embeds: [NotTicketChannel], ephemeral: true });
+    }
+
+    await interaction.deferReply();
+
+    let tickets;
+    try {
+      tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+    } catch (err) {
+      console.error("Error reading ticket data file:", err);
+      return interaction.followUp({ content: "There was an error loading ticket data." });
+    }
+
+    let TicketData = tickets.tickets.findIndex((t) => t.id === interaction.channel.id);
+    let ticket = tickets.tickets[TicketData];
+
+    if (TicketData === -1) {
+      const Exists = new Discord.EmbedBuilder()
+        .setTitle("No Ticket Found!")
+        .setDescription(msgconfig.Error.NoValidTicket)
+        .setColor(supportbot.Embed.Colours.Warn);
+      return interaction.followUp({ embeds: [Exists] });
+    }
+
+    let reason = interaction.options?.getString("reason") || "No Reason Provided.";
+    const ticketUserId = ticket.user;
+
+    if (supportbot.Ticket.ReviewSystem.Enabled) {
+      const rating = await collectReviewRating(interaction, ticketUserId);
+      const comment = await collectReviewComment(interaction, ticketUserId);
+
+      const reviewChannel = await getChannel(supportbot.Ticket.ReviewSystem.Channel, interaction.guild);
+      const reviewer = supportbot.Ticket.ClaimTickets ? `<@${ticket.claimedBy}>` : null;
+
+      const reviewEmbed = new Discord.EmbedBuilder()
+        .setTitle(msgconfig.ReviewSystem.ReviewEmbed.Title)
+        .addFields(
+          {
+            name: msgconfig.ReviewSystem.ReviewEmbed.RatingTitle,
+            value: `${msgconfig.ReviewSystem.ReviewEmbed.ReviewEmoji.repeat(rating)}`,
+            inline: false
+          },
+          {
+            name: msgconfig.ReviewSystem.ReviewEmbed.CommentTitle,
+            value: `\`\`\`${comment}\`\`\``,
+            inline: false
+          }
+        )
+        .setColor(msgconfig.ReviewSystem.ReviewEmbed.Color);
+
+      if (supportbot.Ticket.ClaimTickets.Enabled) {
+        reviewEmbed.setDescription(
+          `**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedStaffTitle}** ${reviewer}\n**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedByTitle}** <@${ticketUserId}>` || `N/A`
+        );
+      } else {
+        reviewEmbed.setDescription(
+          `**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedByTitle}** <@${ticketUserId}>`
+        );
+      }
+
+      if (reviewChannel) {
+        await reviewChannel.send({ embeds: [reviewEmbed] });
+      }
+
+      if (!interaction.replied && !interaction.deferred) {
+        await interaction.followUp({ embeds: [reviewEmbed] });
+      }
+
+      await handleCloseTicket(interaction, reason, ticket, TicketData);
+    } else {
+      await handleCloseTicket(interaction, reason, ticket, TicketData);
+    }
+  },
+});
+
+async function collectReviewRating(interaction, ticketUserId) {
+  const reviewPrompt = new Discord.EmbedBuilder()
+    .setTitle(msgconfig.ReviewSystem.Rate.Title)
+    .setDescription(`${msgconfig.ReviewSystem.Rate.Description}`)
+    .setColor(supportbot.Embed.Colours.General);
+
+  const stars = new Discord.ActionRowBuilder().addComponents(
+    new Discord.StringSelectMenuBuilder()
+      .setCustomId("starRating")
+      .setPlaceholder("Select a rating")
+      .addOptions([
+        { label: msgconfig.ReviewSystem.Stars.One, value: "1" },
+        { label: msgconfig.ReviewSystem.Stars.Two, value: "2" },
+        { label: msgconfig.ReviewSystem.Stars.Three, value: "3" },
+        { label: msgconfig.ReviewSystem.Stars.Four, value: "4" },
+        { label: msgconfig.ReviewSystem.Stars.Five, value: "5" },
+      ])
+  );
+
+  await interaction.followUp({
+    content: `<@${ticketUserId}>`,
+    embeds: [reviewPrompt],
+    components: [stars],
+    ephemeral: true,
+  });
+
+  const starRating = await interaction.channel.awaitMessageComponent({
+    componentType: Discord.ComponentType.StringSelect,
+    filter: (i) => i.customId === "starRating" && i.user.id === ticketUserId,
+  });
+  await starRating.deferUpdate();
+  return starRating.values[0];
+}
+
+async function collectReviewComment(interaction, ticketUserId) {
+  const commentPrompt = new Discord.EmbedBuilder()
+    .setTitle(msgconfig.ReviewSystem.Comment.Title)
+    .setDescription(`${msgconfig.ReviewSystem.Comment.Description}`)
+    .setColor(supportbot.Embed.Colours.General);
+
+  await interaction.followUp({
+    content: `<@${ticketUserId}>`,
+    embeds: [commentPrompt],
+    ephemeral: true,
+  });
+
+  const filter = (response) => response.author.id === ticketUserId;
+
+  const commentCollection = await interaction.channel.awaitMessages({ filter, max: 1 });
+  const comment = commentCollection.first()?.content;
+  return comment && comment.toLowerCase() !== "no" ? comment : "No Comment Provided";
+}
+async function handleCloseTicket(interaction, reason, ticket, TicketData) {
+  const { getChannel } = interaction.client;
+
+  let tickets;
+  try {
+    tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+  } catch (err) {
+    console.error("Error reading ticket data:", err);
+    return interaction.followUp("Failed to load ticket data.");
+  }
+
+  let tUser = interaction.client.users.cache.get(ticket.user);
+  let transcriptChannel = await getChannel(supportbot.Ticket.Log.TicketDataLog, interaction.guild);
+
+  if (!transcriptChannel) {
+    console.log("Transcript channel missing or inaccessible");
+    return interaction.followUp("Error: Transcript log channel is missing or bot lacks permission.");
+  }
+
+  try {
+    // Fetch all messages from the channel
+    let allMessages = [];
+    let lastId = null;
+    
+    while (true) {
+      const options = { limit: 100 };
+      if (lastId) {
+        options.before = lastId;
+      }
+      
+      const messages = await interaction.channel.messages.fetch(options);
+      if (messages.size === 0) break;
+      
+      allMessages = [...allMessages, ...messages.values()];
+      lastId = messages.last().id;
+      
+      if (messages.size < 100) break;
+    }
+
+    // Sort messages by timestamp
+    allMessages.sort((a, b) => a.createdTimestamp - b.createdTimestamp);
+
+    // Create transcript data
+    const transcriptData = allMessages.map(msg => ({
+      content: msg.content || "No content",
+      username: msg.author.username,
+      userId: msg.author.id,
+      avatar: msg.author.displayAvatarURL(),
+      timestamp: msg.createdAt.toISOString(),
+      attachments: Array.from(msg.attachments.values()).map(att => ({
+        url: att.url,
+        name: att.name
+      })),
+      embeds: msg.embeds.map(embed => ({
+        title: embed.title,
+        description: embed.description,
+        fields: embed.fields
+      }))
+    }));
+
+    // Update ticket status
+    tickets.tickets[TicketData].open = false;
+    tickets.tickets[TicketData].messages = transcriptData;
+    fs.writeFileSync("./Data/TicketData.json", JSON.stringify(tickets, null, 4));
+
+    const transcriptEmbed = new Discord.EmbedBuilder()
+      .setTitle(msgconfig.TicketLog.Title)
+      .setColor(msgconfig.TicketLog.Colour)
+      .setFooter({ text: supportbot.Embed.Footer, iconURL: interaction.user.displayAvatarURL() })
+      .setDescription(
+        `> **Ticket:** ${interaction.channel.name} (\`${interaction.channel.id}\`)\n` +
+        `> **User:** ${tUser?.tag || "Unknown User"} (\`${tUser?.id || ticket.user}\`)\n` +
+        `> **Closed by:** <@${interaction.user.id}>\n` +
+        `> **Message Count:** ${transcriptData.length}`
+      )
+      .addFields({ name: "Reason", value: `\`\`\`${reason}\`\`\``, inline: true });
+
+    const html = createTranscriptHTML(
+      {
+        id: interaction.channel.id,
+        messages: transcriptData,
+        name: interaction.channel.name
+      },
+      reason
+    );
+
+    const fileName = `${interaction.channel.id}-transcript.html`;
+    fs.writeFileSync(`./Data/Transcripts/${fileName}`, html);
+
+    await transcriptChannel.send({
+      embeds: [transcriptEmbed],
+      files: [{
+        attachment: `./Data/Transcripts/${fileName}`,
+        name: `SPOILER_${fileName}`,
+        spoiler: true
+      }]
+    });
+
+    if (interaction.channel.type === Discord.ChannelType.GuildText ||
+        interaction.channel.type === Discord.ChannelType.PrivateThread) {
+      await interaction.channel.delete();
+    }
+  } catch (err) {
+    console.error("Error handling ticket close:", err);
+    interaction.followUp("An error occurred while closing the ticket.");
+  }
+}
+
+function parseMarkdown(content) {
+  // Convert **bold** text to <strong> tags
+  content = content.replace(/\*\*(.*?)\*\*/g, '<strong>$1</strong>');
+  
+  // Convert _italic_ text to <em> tags
+  content = content.replace(/_(.*?)_/g, '<em>$1</em>');
+  
+  // Convert inline `code` to <code> tags
+  content = content.replace(/`(.*?)`/g, '<code>$1</code>');
+  
+  // Convert [text](link) to <a> tags
+  content = content.replace(/\[(.*?)\]\((.*?)\)/g, '<a href="$2" target="_blank">$1</a>');
+  
+  // Convert multiline code blocks ```code``` to <pre><code> tags
+  content = content.replace(/```(.*?)```/gs, '<pre><code>$1</code></pre>');
+  
+  return content;
+}
+
+function createTranscriptHTML(ticket, reason) {
+  return `
+    <!DOCTYPE html>
+    <html>
+      <head>
+        <meta charset="UTF-8">
+        <meta name="viewport" content="width=device-width, initial-scale=1.0">
+        <link href="https://cdnjs.cloudflare.com/ajax/libs/tailwindcss/2.2.19/tailwind.min.css" rel="stylesheet">
+        <style>
+          body {
+            background-color: #1a1a1a;
+            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
+            color: white;
+            margin: 0;
+            padding: 20px;
+          }
+          .container {
+            max-width: 1000px;
+            margin: 0 auto;
+            background-color: rgba(0, 0, 0, 0.3);
+            border-radius: 15px;
+            padding: 20px;
+          }
+          .message {
+            background-color: rgba(255, 255, 255, 0.1);
+            border-radius: 10px;
+            padding: 15px;
+            margin-bottom: 15px;
+          }
+          .message-header {
+            display: flex;
+            align-items: center;
+            margin-bottom: 10px;
+          }
+          .avatar {
+            width: 40px;
+            height: 40px;
+            border-radius: 50%;
+            margin-right: 15px;
+          }
+          .username {
+            font-weight: bold;
+            color: #4CAF50;
+          }
+          .timestamp {
+            margin-left: auto;
+            color: #888;
+            font-size: 0.9em;
+          }
+          .content {
+            word-break: break-word;
+          }
+          .embed {
+            border-left: 4px solid #4CAF50;
+            padding-left: 10px;
+            margin: 10px 0;
+            background-color: rgba(0, 0, 0, 0.2);
+          }
+          .attachment {
+            display: inline-block;
+            background-color: rgba(76, 175, 80, 0.1);
+            border: 1px solid #4CAF50;
+            border-radius: 5px;
+            padding: 5px 10px;
+            margin: 5px 0;
+            color: #4CAF50;
+            text-decoration: none;
+          }
+        </style>
+      </head>
+      <body>
+        <div class="container">
+          <div class="mb-6">
+            <h1 class="text-3xl font-bold mb-4">Ticket Transcript</h1>
+            <p><strong>Channel:</strong> ${ticket.name}</p>
+            <p><strong>Ticket ID:</strong> ${ticket.id}</p>
+            <p><strong>Message Count:</strong> ${ticket.messages.length}</p>
+            <p><strong>Close Reason:</strong> ${reason}</p>
+          </div>
+          
+          <div class="messages">
+            ${ticket.messages.map(msg => `
+              <div class="message">
+                <div class="message-header">
+                  <img src="${msg.avatar}" alt="Avatar" class="avatar">
+                  <span class="username">${msg.username}</span>
+                  <span class="timestamp">${new Date(msg.timestamp).toLocaleString()}</span>
+                </div>
+                <div class="content">
+                  ${parseMarkdown(msg.content)}
+                  
+                  ${msg.embeds.map(embed => `
+                    <div class="embed">
+                      ${embed.title ? `<div class="font-bold">${embed.title}</div>` : ''}
+                      ${embed.description ? `<div>${embed.description}</div>` : ''}
+                      ${embed.fields.map(field => `
+                        <div class="mt-2">
+                          <strong>${field.name}:</strong>
+                          <div>${field.value}</div>
+                        </div>
+                      `).join('')}
+                    </div>
+                  `).join('')}
+                  
+                  ${msg.attachments.map(att => `
+                    <a href="${att.url}" class="attachment" target="_blank">
+                      📎 ${att.name}
+                    </a>
+                  `).join('')}
+                </div>
+              </div>
+            `).join('')}
+          </div>
+        </div>
+      </body>
+    </html>
+  `;
+}

Commands/embed.js

@@ -0,0 +1,479 @@
+const { 
+  ApplicationCommandType, 
+  ApplicationCommandOptionType,
+  ActionRowBuilder, 
+  ButtonBuilder, 
+  EmbedBuilder,
+  StringSelectMenuBuilder,
+  ModalBuilder,
+  TextInputBuilder,
+  TextInputStyle,
+  ButtonStyle,
+  ComponentType
+} = require('discord.js');
+const Command = require('../Structures/Command.js');
+const fs = require('fs');
+const yaml = require('js-yaml');
+
+const supportbot = yaml.load(fs.readFileSync('./Configs/supportbot.yml', 'utf8'));
+const cmdconfig = yaml.load(fs.readFileSync('./Configs/commands.yml', 'utf8'));
+const msgconfig = yaml.load(fs.readFileSync('./Configs/messages.yml', 'utf8'));
+
+// Helper function to validate and convert hex color
+function parseColor(color) {
+  if (!color) return 0x5865F2;
+  if (typeof color === 'number') return color;
+  if (typeof color !== 'string') return 0x5865F2;
+  color = color.replace('#', '');
+  if (/^[0-9A-F]{6}$/i.test(color)) {
+    return parseInt(color, 16);
+  }
+  return 0x5865F2;
+}
+
+module.exports = new Command({
+  name: cmdconfig.Embed.Command,
+  description: cmdconfig.Embed.Description,
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: 'channel',
+      description: 'Select channel to send the message',
+      type: ApplicationCommandOptionType.Channel,
+      required: true
+    }
+  ],
+  permissions: cmdconfig.Embed.Permission,
+
+  async run(interaction) {
+    // Permission check
+    const { getRole } = interaction.client;
+    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+    if (!SupportStaff || !Admin) {
+      return interaction.reply('Some roles seem to be missing!\nPlease check for errors when starting the bot.');
+    }
+
+    if (!interaction.member.roles.cache.has(SupportStaff.id) && 
+        !interaction.member.roles.cache.has(Admin.id)) {
+      const NoPerms = new EmbedBuilder()
+        .setTitle('Invalid Permissions!')
+        .setDescription(`${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``)
+        .setColor(0xFF0000);
+      return interaction.reply({ embeds: [NoPerms], ephemeral: true });
+    }
+
+    const channel = interaction.options.getChannel('channel');
+    
+    // Initial message state
+    const messageData = {
+      type: 'embed',
+      title: 'New Embed',
+      description: 'Click the buttons below to edit this embed',
+      color: 0x5865F2,
+      fields: [],
+      footer: null,
+      thumbnail: null,
+      image: null,
+      timestamp: false
+    };
+
+    // Create initial embed
+    function createEmbed() {
+      const embed = new EmbedBuilder()
+        .setTitle(messageData.title)
+        .setDescription(messageData.description)
+        .setColor(messageData.color);
+
+      if (messageData.fields.length > 0) {
+        embed.addFields(messageData.fields);
+      }
+      if (messageData.footer) {
+        embed.setFooter({ text: messageData.footer });
+      }
+      if (messageData.thumbnail) {
+        embed.setThumbnail(messageData.thumbnail);
+      }
+      if (messageData.image) {
+        embed.setImage(messageData.image);
+      }
+      if (messageData.timestamp) {
+        embed.setTimestamp();
+      }
+
+      return embed;
+    }
+
+    // Create type selector
+    const typeRow = new ActionRowBuilder()
+      .addComponents(
+        new StringSelectMenuBuilder()
+          .setCustomId('message_type')
+          .setPlaceholder('Select message type')
+          .addOptions([
+            {
+              label: 'Embed Message',
+              description: 'Send as an embedded message',
+              value: 'embed'
+            },
+            {
+              label: 'Text Message',
+              description: 'Send as a plain text message',
+              value: 'text'
+            }
+          ])
+      );
+
+    // Create button rows function
+    function createButtons(messageType) {
+      const buttons = [];
+      
+      if (messageType === 'embed') {
+        // Only show these buttons for embed mode
+        const row1 = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('edit_title')
+              .setLabel('Edit Title')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_description')
+              .setLabel('Edit Description')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_color')
+              .setLabel('Edit Color')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('add_field')
+              .setLabel('Add Field')
+              .setStyle(ButtonStyle.Secondary)
+          );
+
+        const row2 = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('edit_footer')
+              .setLabel('Edit Footer')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_image')
+              .setLabel('Add Image')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_thumbnail')
+              .setLabel('Add Thumbnail')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('toggle_timestamp')
+              .setLabel('Toggle Timestamp')
+              .setStyle(ButtonStyle.Secondary)
+          );
+        
+        buttons.push(row1, row2);
+      } else {
+        // Text mode only shows edit text button
+        const textRow = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('edit_description')
+              .setLabel('Edit Text')
+              .setStyle(ButtonStyle.Secondary)
+          );
+        
+        buttons.push(textRow);
+      }
+
+      // Send button always shows
+      const sendRow = new ActionRowBuilder()
+        .addComponents(
+          new ButtonBuilder()
+            .setCustomId('send_message')
+            .setLabel('Send')
+            .setStyle(ButtonStyle.Success)
+        );
+      
+      buttons.push(sendRow);
+      return buttons;
+    }
+
+    // Function to update the message preview
+    async function updatePreview(i) {
+      if (messageData.type === 'embed') {
+        await i.update({
+          content: 'Customize your message:',
+          embeds: [createEmbed()],
+          components: [typeRow, ...createButtons('embed')]
+        });
+      } else {
+        // For text mode, just show the text directly
+        await i.update({
+          content: messageData.description,
+          embeds: [],
+          components: [typeRow, ...createButtons('text')]
+        });
+      }
+    }
+
+    // Send initial message
+    const message = await interaction.reply({
+      content: messageData.type === 'text' ? messageData.description : 'Customize your message:',
+      components: [typeRow, ...createButtons(messageData.type)],
+      embeds: messageData.type === 'embed' ? [createEmbed()] : [],
+      ephemeral: true
+    });
+
+    // Create collector for interactions
+    const collector = message.createMessageComponentCollector({
+      time: 900000
+    });
+
+    collector.on('collect', async (i) => {
+      if (i.user.id !== interaction.user.id) {
+        return i.reply({ 
+          content: 'You cannot edit this message.', 
+          ephemeral: true 
+        });
+      }
+
+      switch (i.customId) {
+        case 'message_type':
+          messageData.type = i.values[0];
+          await updatePreview(i);
+          break;
+
+        case 'edit_description':
+          const descModal = new ModalBuilder()
+            .setCustomId('desc_modal')
+            .setTitle(messageData.type === 'embed' ? 'Edit Description' : 'Edit Text');
+
+          descModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('desc_input')
+                  .setLabel(messageData.type === 'embed' ? 'Description' : 'Message Text')
+                  .setStyle(TextInputStyle.Paragraph)
+                  .setValue(messageData.description)
+                  .setMaxLength(4000)
+              )
+          );
+
+          await i.showModal(descModal);
+          break;
+
+        case 'edit_title':
+          const titleModal = new ModalBuilder()
+            .setCustomId('title_modal')
+            .setTitle('Edit Title');
+
+          titleModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('title_input')
+                  .setLabel('Title')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.title)
+                  .setMaxLength(256)
+              )
+          );
+
+          await i.showModal(titleModal);
+          break;
+
+        case 'edit_color':
+          const colorModal = new ModalBuilder()
+            .setCustomId('color_modal')
+            .setTitle('Edit Color');
+
+          colorModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('color_input')
+                  .setLabel('Color (HEX)')
+                  .setStyle(TextInputStyle.Short)
+                  .setPlaceholder('#FF0000')
+                  .setMinLength(6)
+                  .setMaxLength(7)
+                  .setValue(messageData.color.toString(16).padStart(6, '0'))
+              )
+          );
+
+          await i.showModal(colorModal);
+          break;
+
+        case 'add_field':
+          const fieldModal = new ModalBuilder()
+            .setCustomId('field_modal')
+            .setTitle('Add Field');
+
+          fieldModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('field_name')
+                  .setLabel('Field Name')
+                  .setStyle(TextInputStyle.Short)
+                  .setMaxLength(256)
+              ),
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('field_value')
+                  .setLabel('Field Value')
+                  .setStyle(TextInputStyle.Paragraph)
+                  .setMaxLength(1024)
+              ),
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('field_inline')
+                  .setLabel('Inline? (true/false)')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue('false')
+                  .setPlaceholder('true or false')
+              )
+          );
+
+          await i.showModal(fieldModal);
+          break;
+
+        case 'edit_footer':
+          const footerModal = new ModalBuilder()
+            .setCustomId('footer_modal')
+            .setTitle('Edit Footer');
+
+          footerModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('footer_input')
+                  .setLabel('Footer Text')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.footer || '')
+                  .setMaxLength(2048)
+              )
+          );
+
+          await i.showModal(footerModal);
+          break;
+
+        case 'edit_image':
+          const imageModal = new ModalBuilder()
+            .setCustomId('image_modal')
+            .setTitle('Add Image');
+
+          imageModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('image_input')
+                  .setLabel('Image URL')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.image || '')
+                  .setPlaceholder('https://example.com/image.png')
+              )
+          );
+
+          await i.showModal(imageModal);
+          break;
+
+        case 'edit_thumbnail':
+          const thumbnailModal = new ModalBuilder()
+            .setCustomId('thumbnail_modal')
+            .setTitle('Add Thumbnail');
+
+          thumbnailModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('thumbnail_input')
+                  .setLabel('Thumbnail URL')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.thumbnail || '')
+                  .setPlaceholder('https://example.com/thumbnail.png')
+              )
+          );
+
+          await i.showModal(thumbnailModal);
+          break;
+
+        case 'toggle_timestamp':
+          messageData.timestamp = !messageData.timestamp;
+          await updatePreview(i);
+          break;
+
+        case 'send_message':
+          try {
+            if (messageData.type === 'embed') {
+              await channel.send({ embeds: [createEmbed()] });
+            } else {
+              await channel.send(messageData.description);
+            }
+            await i.update({ 
+              content: 'Message sent successfully!', 
+              components: [], 
+              embeds: [] 
+            });
+            collector.stop();
+          } catch (error) {
+            await i.reply({ 
+              content: 'Failed to send message. Please check channel permissions.', 
+              ephemeral: true 
+            });
+          }
+          break;
+      }
+    });
+
+    // Handle modal submissions
+    interaction.client.on('interactionCreate', async (modal) => {
+      if (!modal.isModalSubmit()) return;
+      if (modal.user.id !== interaction.user.id) return;
+
+      switch (modal.customId) {
+        case 'title_modal':
+          messageData.title = modal.fields.getTextInputValue('title_input');
+          break;
+        case 'desc_modal':
+          messageData.description = modal.fields.getTextInputValue('desc_input');
+          break;
+        case 'color_modal':
+          messageData.color = parseColor(modal.fields.getTextInputValue('color_input'));
+          break;
+        case 'field_modal':
+          const inlineValue = modal.fields.getTextInputValue('field_inline').toLowerCase();
+          messageData.fields.push({
+            name: modal.fields.getTextInputValue('field_name'),
+            value: modal.fields.getTextInputValue('field_value'),
+            inline: inlineValue === 'true'
+          });
+          break;
+        case 'footer_modal':
+          messageData.footer = modal.fields.getTextInputValue('footer_input');
+          break;
+        case 'image_modal':
+          messageData.image = modal.fields.getTextInputValue('image_input');
+          break;
+        case 'thumbnail_modal':
+          messageData.thumbnail = modal.fields.getTextInputValue('thumbnail_input');
+          break;
+        default:
+          return;
+      }
+
+      await updatePreview(modal);
+    });
+
+    collector.on('end', () => {
+      interaction.editReply({
+        content: 'Message editor timed out.',
+        components: [],
+        embeds: []
+      }).catch(() => {});
+    });
+  }
+});

Commands/forceaddUser.js

@@ -0,0 +1,134 @@
+const fs = require("fs");
+const {
+  EmbedBuilder,
+  ApplicationCommandOptionType,
+  ApplicationCommandType,
+  ChannelType,
+} = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.ForceAddUser.Command,
+  description: cmdconfig.ForceAddUser.Description,
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "user",
+      description: "The user to forcefully add",
+      type: ApplicationCommandOptionType.User,
+      required: true,
+    },
+  ],
+  permissions: cmdconfig.ForceAddUser.Permission,
+
+  async run(interaction) {
+    const userToAdd = interaction.options.getUser("user");
+    const ticketChannel = interaction.channel;
+    const ticketDataPath = "./Data/TicketData.json";
+
+    if (
+      (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
+      (supportbot.Ticket.TicketType === "channels" && ticketChannel.type !== ChannelType.GuildText)
+    ) {
+      const onlyInTicket = new EmbedBuilder()
+        .setTitle(msgconfig.ForceAddUser.NotInTicket_Title)
+        .setDescription(msgconfig.ForceAddUser.NotInTicket_Description)
+        .setColor(supportbot.Embed.Colours.Error);
+
+      return interaction.reply({
+        embeds: [onlyInTicket],
+        ephemeral: true,
+      });
+    }
+
+    try {
+
+      if (supportbot.Ticket.TicketType === "threads") {
+        try {
+            // Explicitly ensure the bot is in the thread
+            const botMember = await ticketChannel.members.fetch(interaction.client.user.id).catch(() => null);
+            if (!botMember) {
+                await ticketChannel.join();
+            }
+    
+            // Delay to ensure API has processed the bot's membership
+            await new Promise(res => setTimeout(res, 1000));
+    
+            // Attempt to add the user to the thread
+            await ticketChannel.members.add(userToAdd.id);
+    
+            console.log("User successfully added to the thread.");
+        } catch (err) {
+            console.error("Error adding user to the thread:", err.message);
+            const errorEmbed = new EmbedBuilder()
+                .setTitle(msgconfig.ForceAddUser.Error_Title)
+                .setDescription(`An error occurred: ${err.message}`)
+                .setColor(supportbot.Embed.Colours.Error);
+    
+            return interaction.reply({
+                embeds: [errorEmbed],
+                ephemeral: true,
+            });
+        }
+
+      } else if (supportbot.Ticket.TicketType === "channels") {
+        await ticketChannel.permissionOverwrites.create(userToAdd.id, {
+          ViewChannel: true,
+          SendMessages: true,
+          ReadMessageHistory: true,
+        }); 
+      }
+
+      const ticketData = JSON.parse(fs.readFileSync(ticketDataPath, "utf8"));
+      const ticketIndex = ticketData.tickets.findIndex((t) => t.id === ticketChannel.id);
+      if (ticketIndex !== -1) {
+        ticketData.tickets[ticketIndex].subUsers.push(userToAdd.id);
+        fs.writeFileSync(ticketDataPath, JSON.stringify(ticketData, null, 4));
+      }
+
+      const addedEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.ForceAddUser.Added_Title)
+        .setDescription(
+          msgconfig.ForceAddUser.Added_Description.replace("%username%", userToAdd.username)
+        )
+        .setColor(supportbot.Embed.Colours.Success);
+
+      await interaction.reply({
+        embeds: [addedEmbed],
+        ephemeral: true,
+      });
+
+      const addedToTicketEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.ForceAddUser.AddedToTicket_Title)
+        .setDescription(
+          msgconfig.ForceAddUser.AddedToTicket_Description.replace(
+            "%channel_link%",
+            `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`
+          )
+        )
+        .setColor(supportbot.Embed.Colours.General);
+
+      await userToAdd.send({
+        embeds: [addedToTicketEmbed],
+      });
+    } catch (err) {
+      console.error("Error adding user to the ticket:", err);
+
+      const errorEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.ForceAddUser.Error_Title)
+        .setDescription(msgconfig.ForceAddUser.Error_Adding)
+        .setColor(supportbot.Embed.Colours.Error);
+
+      await interaction.reply({
+        embeds: [errorEmbed],
+        ephemeral: true,
+      });
+    }
+  },
+});

Commands/help.js

@@ -0,0 +1,62 @@
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.Help.Command,
+  description: cmdconfig.Help.Description,
+  type: Discord.ApplicationCommandType.ChatInput,
+  options: [],
+  permissions: cmdconfig.Help.Permission,
+
+  async run(interaction) {
+    const { getRole } = interaction.client;
+    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+    if (!SupportStaff || !Admin) {
+      return interaction.reply(
+        "Some roles seem to be missing!\nPlease check for errors when starting the bot."
+      );
+    }
+
+    // Separate regular commands and addon commands
+    let botCommands = "";
+    let addonCommands = "";
+
+    interaction.client.commands.forEach((command) => {
+      if (command.permissions) {
+        if (command.addon) {
+          addonCommands += `\`${command.name}\` `;
+        } else {
+          botCommands += `\`${command.name}\` `;
+        }
+      }
+    });
+
+    // Create embed
+    const HelpEmbed1 = new Discord.EmbedBuilder()
+      .setTitle(supportbot.General.Name + " Commands")
+      .setThumbnail(interaction.user.displayAvatarURL())
+      .setColor(supportbot.Embed.Colours.General)
+      .addFields({
+        name: "🖥️ Commands\n",
+        value: botCommands || "No commands available.",
+        inline: false,
+      });
+
+    HelpEmbed1.setFooter({
+      text: supportbot.Embed.Footer,
+      iconURL: interaction.user.displayAvatarURL(),
+    });
+
+    interaction.reply({
+      ephemeral: true,
+      embeds: [HelpEmbed1],
+    });
+  },
+});

Commands/info.js

@@ -0,0 +1,51 @@
+// SupportBot | Emerald Services
+// Info Command
+
+const fs = require("fs");
+
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+
+const cmdconfig = yaml.load(
+  fs.readFileSync("./Configs/commands.yml", "utf8")
+);
+
+const msgconfig = yaml.load(
+  fs.readFileSync("./Configs/messages.yml", "utf8")
+);
+
+const Command = require("../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.Info.Command,
+  description: cmdconfig.Info.Description,
+  options: [],
+  permissions: cmdconfig.Info.Permission,
+
+  async run(interaction) {
+    let disableCommand = true;
+
+  const InfoButton = new Discord.ButtonBuilder()
+    .setLabel(msgconfig.Info.Button)
+    .setURL(msgconfig.Info.URL)
+    .setStyle("Link");
+
+  const inforow = new Discord.ActionRowBuilder().addComponents(InfoButton);
+
+  const InfoEmbed = new Discord.EmbedBuilder()
+    .setURL(msgconfig.Info.URL)
+    .setTitle(msgconfig.Info.Title)
+    .setDescription(msgconfig.Info.Description)
+    .setColor(msgconfig.Info.Colour)
+
+  interaction.reply({
+    embeds: [InfoEmbed],
+    components: [inforow],
+  });
+
+  },
+});

Commands/mod.js

@@ -0,0 +1,261 @@
+const fs = require("fs");
+const { ApplicationCommandOptionType, ApplicationCommandType, EmbedBuilder, ActionRowBuilder, ButtonBuilder, ButtonStyle, ComponentType } = require("discord.js");
+const yaml = require("js-yaml");
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+// Function to chunk array into smaller arrays
+function chunkArray(arr, size) {
+  const chunks = [];
+  for (let i = 0; i < arr.length; i += size) {
+    chunks.push(arr.slice(i, i + size));
+  }
+  return chunks;
+}
+
+module.exports = new Command({
+  name: cmdconfig.Mod.Command,
+  description: cmdconfig.Mod.Command,
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: cmdconfig.Mod.TicketBlacklist.Command,
+      description: cmdconfig.Mod.TicketBlacklist.Description,
+      type: ApplicationCommandOptionType.SubcommandGroup,
+      options: [
+        {
+          name: cmdconfig.Mod.TicketBlacklist.Add.Command,
+          description: msgconfig.Mod.TicketBlacklist.Add.Description || "Add a user to the ticket blacklist",
+          type: ApplicationCommandOptionType.Subcommand,
+          options: [
+            {
+              name: 'user',
+              description: msgconfig.Mod.TicketBlacklist.Add.UserDescription || "User to blacklist",
+              type: ApplicationCommandOptionType.User,
+              required: true
+            },
+            {
+              name: 'reason', 
+              description: msgconfig.Mod.TicketBlacklist.Add.ReasonDescription || "Reason for blacklisting",
+              type: ApplicationCommandOptionType.String,
+              required: false
+            }
+          ]
+        },
+        {
+          name: cmdconfig.Mod.TicketBlacklist.Remove.Command,
+          description: msgconfig.Mod.TicketBlacklist.Remove.Description || "Remove a user from the ticket blacklist",
+          type: ApplicationCommandOptionType.Subcommand,
+          options: [
+            {
+              name: 'user',
+              description: msgconfig.Mod.TicketBlacklist.Remove.UserDescription || "User to remove from blacklist",
+              type: ApplicationCommandOptionType.User,
+              required: true
+            },
+            {
+              name: 'reason',
+              description: msgconfig.Mod.TicketBlacklist.Remove.ReasonDescription || "Reason for removing from blacklist",
+              type: ApplicationCommandOptionType.String,
+              required: false
+            }
+          ]
+        },
+        {
+          name: "view",
+          description: msgconfig.Mod.TicketBlacklist.View.Description || "View all blacklisted users",
+          type: ApplicationCommandOptionType.Subcommand,
+        }
+      ]
+    }
+  ],
+  permissions: cmdconfig.Mod.Permission,
+
+  async run(interaction) {
+    const { getRole } = interaction.client;
+
+    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+    let Moderator = await getRole(supportbot.Roles.StaffMember.Moderator, interaction.guild);
+
+    if (!SupportStaff || !Admin || !Moderator) {
+      const missingRolesEmbed = new EmbedBuilder()
+        .setDescription(msgconfig.Error.InvalidChannel || "Required roles are missing!")
+        .setColor(supportbot.Embed.Colours.Warn);
+      return interaction.reply({ embeds: [missingRolesEmbed] });
+    }
+
+    const NoPerms = new EmbedBuilder()
+      .setDescription(msgconfig.Error.IncorrectPerms || "You do not have the correct permissions!")
+      .setColor(supportbot.Embed.Colours.Warn);
+
+    if (!interaction.member.roles.cache.has(Admin.id) && !interaction.member.roles.cache.has(Moderator.id) && (!supportbot.Mod.AllowSupportStaff || !interaction.member.roles.cache.has(SupportStaff.id))) {
+      return interaction.reply({ embeds: [NoPerms] });
+    }
+
+    const subcommand = interaction.options.getSubcommand(false);
+    const user = interaction.options.getUser('user');
+    const reason = interaction.options.getString('reason') || "No reason provided"; 
+
+    try {
+      let blacklistedUsers;
+      try {
+        blacklistedUsers = JSON.parse(fs.readFileSync("./Data/BlacklistedUsers.json", "utf8")).blacklistedUsers;
+        if (!Array.isArray(blacklistedUsers)) {
+          blacklistedUsers = [];
+        }
+      } catch (error) {
+        blacklistedUsers = [];
+      }
+
+      if (subcommand === cmdconfig.Mod.TicketBlacklist.Add.Command) {
+        if (blacklistedUsers.includes(user.id)) {
+          const alreadyBlacklistedEmbed = new EmbedBuilder()
+            .setDescription(msgconfig.Mod.TicketBlacklist.Add.AlreadyBlacklisted.replace("{userTag}", user.tag) || ":x: User is already blacklisted.")
+            .setColor(supportbot.Embed.Colours.Warn);
+          return interaction.reply({ embeds: [alreadyBlacklistedEmbed], ephemeral: true });
+        }
+
+        blacklistedUsers.push(user.id);
+        fs.writeFileSync("./Data/BlacklistedUsers.json", JSON.stringify({ "blacklistedUsers": blacklistedUsers }, null, 4));
+
+        const successEmbed = new EmbedBuilder()
+          .setDescription(msgconfig.Mod.TicketBlacklist.Add.Success.replace("{userTag}", user.tag) || ":white_check_mark: User has been blacklisted.")
+          .setColor(supportbot.Embed.Colours.Success);
+
+        const blacklistChannel = interaction.guild.channels.cache.get(supportbot.Ticket.Log.TicketBlacklistLog);
+        if (blacklistChannel) {
+          const blacklistLogEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.TicketBlacklistLog.Title || "Ticket Blacklist Log")
+            .setColor(msgconfig.TicketBlacklistLog.Colour || supportbot.Embed.Colours.Success)
+            .setFooter({ text: supportbot.Embed.Footer, iconURL: interaction.user.displayAvatarURL() })
+            .setDescription(`> **User:** ${user.tag} (\`${user.id}\`)\n> **Actioned by:** <@${interaction.user.id}>`)
+            .addFields({ name: "Action", value: "\`\`\`Removed from blacklist\`\`\`", inline: false })
+            .addFields({ name: "Reason", value: `\`\`\`${reason}\`\`\``, inline: false });
+
+          blacklistChannel.send({ embeds: [blacklistLogEmbed] });
+        }
+
+        return interaction.reply({
+          embeds: [successEmbed],
+          ephemeral: true 
+        });
+
+      } else if (subcommand === cmdconfig.Mod.TicketBlacklist.Remove.Command) {
+        if (!blacklistedUsers.includes(user.id)) {
+          const notBlacklistedEmbed = new EmbedBuilder()
+            .setDescription(msgconfig.Mod.TicketBlacklist.Remove.NotBlacklisted.replace("{userTag}", user.tag) || ":x: User is not blacklisted.")
+            .setColor(supportbot.Embed.Colours.Warn);
+          return interaction.reply({ embeds: [notBlacklistedEmbed], ephemeral: true });
+        }
+
+        blacklistedUsers = blacklistedUsers.filter(id => id !== user.id);
+        fs.writeFileSync("./Data/BlacklistedUsers.json", JSON.stringify({ "blacklistedUsers": blacklistedUsers }, null, 4));
+
+        const removedEmbed = new EmbedBuilder()
+          .setDescription(msgconfig.Mod.TicketBlacklist.Remove.Success.replace("{userTag}", user.tag) || ":white_check_mark: User has been removed from the blacklist.")
+          .setColor(supportbot.Embed.Colours.Success);
+
+        const blacklistChannel = interaction.guild.channels.cache.get(supportbot.Ticket.Log.TicketBlacklistLog);
+        if (blacklistChannel) {
+          const blacklistLogEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.TicketBlacklistLog.Title || "Ticket Blacklist Log")
+            .setColor(msgconfig.TicketBlacklistLog.Colour || supportbot.Embed.Colours.Success)
+            .setFooter({ text: supportbot.Embed.Footer, iconURL: interaction.user.displayAvatarURL() })
+            .setDescription(`> **User:** ${user.tag} (\`${user.id}\`)\n> **Actioned by:** <@${interaction.user.id}>`)
+            .addFields({ name: "Action", value: "\`\`\`Removed from blacklist\`\`\`", inline: false })
+            .addFields({ name: "Reason", value: `\`\`\`${reason}\`\`\``, inline: false });
+
+          blacklistChannel.send({ embeds: [blacklistLogEmbed] });
+        }
+
+        return interaction.reply({ embeds: [removedEmbed], ephemeral: true });
+
+      } else if (subcommand === "view") {
+        if (blacklistedUsers.length === 0) {
+          const noBlacklistedUsersEmbed = new EmbedBuilder()
+            .setDescription(msgconfig.Mod.TicketBlacklist.View.NoBlacklistedUsers || "No users are blacklisted.")
+            .setColor(supportbot.Embed.Colours.Success);
+          return interaction.reply({ embeds: [noBlacklistedUsersEmbed], ephemeral: true });
+        }
+
+        const chunkedUsers = chunkArray(blacklistedUsers, 5);
+        let currentPage = 0;
+
+        const createEmbed = (page) => {
+          return new EmbedBuilder()
+            .setTitle(msgconfig.Mod.TicketBlacklist.View.EmbedTitle || "Blacklisted Users")
+            .setDescription(chunkedUsers[page].map(id => `<@${id}>`).join("\n"))
+            .setColor(supportbot.Embed.Colours.Success)
+            .setFooter({ text: `Page ${page + 1} of ${chunkedUsers.length}` });
+        };
+
+        const buttons = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('previous')
+              .setLabel('Previous')
+              .setStyle(ButtonStyle.Secondary)
+              .setDisabled(currentPage === 0),
+            new ButtonBuilder()
+              .setCustomId('next')
+              .setLabel('Next')
+              .setStyle(ButtonStyle.Secondary)
+              .setDisabled(currentPage === chunkedUsers.length - 1)
+          );
+
+        const response = await interaction.reply({
+          embeds: [createEmbed(currentPage)],
+          components: chunkedUsers.length > 1 ? [buttons] : [],
+          ephemeral: true
+        });
+
+        if (chunkedUsers.length <= 1) return;
+
+        const collector = response.createMessageComponentCollector({
+          componentType: ComponentType.Button,
+          time: 60000 
+        });
+
+        collector.on('collect', async (i) => {
+          if (i.user.id !== interaction.user.id) {
+            return i.reply({
+              content: 'You cannot use these buttons.',
+              ephemeral: true
+            });
+          }
+
+          if (i.customId === 'previous' && currentPage > 0) {
+            currentPage--;
+          } else if (i.customId === 'next' && currentPage < chunkedUsers.length - 1) {
+            currentPage++;
+          }
+
+          buttons.components[0].setDisabled(currentPage === 0);
+          buttons.components[1].setDisabled(currentPage === chunkedUsers.length - 1);
+
+          await i.update({
+            embeds: [createEmbed(currentPage)],
+            components: [buttons]
+          });
+        });
+
+        collector.on('end', () => {
+          buttons.components.forEach(button => button.setDisabled(true));
+          interaction.editReply({
+            components: [buttons]
+          }).catch(() => {});
+        });
+      }
+    } catch (error) {
+      console.error("Error in mod command:", error);
+      const errorEmbed = new EmbedBuilder()
+        .setDescription(msgconfig.Error.ActionFailed || "An error occurred while processing your request.")
+        .setColor(supportbot.Embed.Colours.Warn);
+      interaction.reply({ embeds: [errorEmbed], ephemeral: true });
+    }
+  }
+});

Commands/ping.js

@@ -0,0 +1,34 @@
+// SupportBot | Emerald Services
+// Ping Command
+
+const fs = require("fs");
+
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.Ping.Command,
+  description: cmdconfig.Ping.Description,
+  options: [],
+  permissions: cmdconfig.Ping.Permission,
+
+  async run(interaction) {
+    let disableCommand = true;
+
+    const PingEmbed = new Discord.EmbedBuilder()
+      .setDescription(
+        `:ping_pong: **Ping:** \`${interaction.client.ws.ping} ms\``
+      )
+      .setColor(supportbot.Embed.Colours.General);
+
+    interaction.reply({
+      embeds: [PingEmbed],
+    });
+  },
+});

Commands/profile.js

@@ -0,0 +1,320 @@
+const { EmbedBuilder, ModalBuilder, TextInputBuilder, TextInputStyle, ApplicationCommandType, ActionRowBuilder, ButtonBuilder, ButtonStyle, ApplicationCommandOptionType } = require("discord.js");
+const fs = require("fs");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+const clockedInUsers = new Set();
+
+function updateClockedInStatus(profileEmbed, clockedIn) {
+  profileEmbed.data.fields = profileEmbed.data.fields.map(field => {
+    if (field.name === 'Clocked In Status') {
+      field.value = clockedIn ? '✅ Clocked In' : '❌ Clocked Out';
+    }
+    return field;
+  });
+  return profileEmbed;
+}
+
+module.exports = new Command({
+  name: cmdconfig.Profile.Command,
+  description: cmdconfig.Profile.Description,
+  type: ApplicationCommandType.ChatInput,
+  permissions: cmdconfig.Profile.Permission,
+  options: [
+    {
+      name: 'user',
+      description: 'The user to view the profile of',
+      type: ApplicationCommandOptionType.User,
+      required: false
+    }
+  ],
+
+  async run(interaction) {
+    await interaction.deferReply({ ephemeral: true }); 
+
+    const userOption = interaction.options.getUser('user');
+    const viewingUser = userOption || interaction.user;
+    const viewingUserId = viewingUser.id;
+    const interactionUserId = interaction.user.id;
+
+    const user = interaction.guild.members.cache.get(viewingUserId);
+    const { getRole, getChannel } = interaction.client;
+
+    const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+    if (!Staff || !Admin) {
+      return interaction.editReply({
+        content: "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
+        ephemeral: true,
+      });
+    }
+
+    const isStaff = user.roles.cache.has(Staff.id) || user.roles.cache.has(Admin.id);
+    const isOwnProfile = interactionUserId === viewingUserId;
+
+    const profilePath = `./Data/Profiles/${viewingUserId}.json`;
+    let profileData;
+
+    if (fs.existsSync(profilePath)) {
+      profileData = JSON.parse(fs.readFileSync(profilePath, "utf8"));
+    } else {
+      profileData = {
+        bio: "",
+        timezone: "",
+        clockedIn: false
+      };
+      fs.writeFileSync(profilePath, JSON.stringify(profileData, null, 2));
+    }
+
+    const { bio, timezone, clockedIn } = profileData;
+
+    let profileEmbed = new EmbedBuilder()
+      .setTitle(`${viewingUser.username}'s Profile`)
+      .setColor(supportbot.Embed.Colours.General)
+      .setThumbnail(viewingUser.displayAvatarURL())
+      .addFields(
+        { name: 'Bio', value: bio || 'No bio set.', inline: false },
+        { name: 'Timezone', value: timezone || 'No timezone set.', inline: true }
+      );
+
+    if (isStaff) {
+      profileEmbed.addFields({ name: 'Clocked In Status', value: clockedIn ? '✅ Clocked In' : '❌ Clocked Out', inline: true });
+    }
+
+    const buttonRow = new ActionRowBuilder();
+    if (isOwnProfile) {
+      buttonRow.addComponents(
+        new ButtonBuilder()
+          .setCustomId('editProfile')
+          .setLabel('Edit Profile')
+          .setStyle(ButtonStyle.Secondary)
+      );
+
+      if (isStaff) {
+        buttonRow.addComponents(
+          new ButtonBuilder()
+            .setCustomId('clockInOut')
+            .setLabel(clockedIn ? 'Clock Out' : 'Clock In')
+            .setStyle(ButtonStyle.Secondary)
+        );
+      }
+    }
+
+    if (isStaff && supportbot.Ticket.ClaimTickets.Enabled) {
+      buttonRow.addComponents(
+        new ButtonBuilder()
+          .setCustomId('viewTicketStats')
+          .setLabel('View Ticket Stats')
+          .setStyle(ButtonStyle.Secondary)
+      );
+    }
+
+    await interaction.editReply({ embeds: [profileEmbed], components: buttonRow.components.length > 0 ? [buttonRow] : [] });
+
+    const filter = i => (
+      ['editProfile', 'clockInOut', 'viewTicketStats', 'showOpenTickets', 'backToStats', 'backToProfile'].includes(i.customId) 
+      && i.user.id === interactionUserId
+    );
+
+    const collector = interaction.channel.createMessageComponentCollector({ filter, time: 60000 });
+
+    collector.on('collect', async i => {
+      if (i.customId === 'editProfile') {
+        const modal = new ModalBuilder()
+          .setCustomId('editProfileModal')
+          .setTitle('Edit Profile')
+          .addComponents(
+            new ActionRowBuilder().addComponents(
+              new TextInputBuilder()
+                .setCustomId('bio')
+                .setLabel('Bio')
+                .setStyle(TextInputStyle.Paragraph)
+                .setPlaceholder('Enter your bio')
+                .setValue(String(bio))
+                .setRequired(false)
+            ),
+            new ActionRowBuilder().addComponents(
+              new TextInputBuilder()
+                .setCustomId('timezone')
+                .setLabel('Timezone')
+                .setStyle(TextInputStyle.Short)
+                .setPlaceholder('Enter your timezone')
+                .setValue(String(timezone))
+                .setRequired(false)
+            )
+          );
+
+        await i.showModal(modal);
+      }
+
+      if (i.customId === 'clockInOut') {
+        profileData.clockedIn = !profileData.clockedIn;
+        fs.writeFileSync(profilePath, JSON.stringify(profileData, null, 2));
+        profileEmbed = updateClockedInStatus(profileEmbed, profileData.clockedIn);
+
+        if (profileData.clockedIn) {
+          clockedInUsers.add(viewingUserId);
+        } else {
+          clockedInUsers.delete(viewingUserId);
+        }
+
+        const updatedButtonRow = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('editProfile')
+              .setLabel('Edit Profile')
+              .setStyle(ButtonStyle.Secondary)
+          );
+
+        if (isStaff) {
+          updatedButtonRow.addComponents(
+            new ButtonBuilder()
+              .setCustomId('clockInOut')
+              .setLabel(profileData.clockedIn ? 'Clock Out' : 'Clock In')
+              .setStyle(ButtonStyle.Secondary)
+          );
+
+          if (supportbot.Ticket.ClaimTickets.Enabled) {
+            updatedButtonRow.addComponents(
+              new ButtonBuilder()
+                .setCustomId('viewTicketStats')
+                .setLabel('View Ticket Stats')
+                .setStyle(ButtonStyle.Secondary)
+            );
+          }
+        }
+
+        await i.update({ embeds: [profileEmbed], components: [updatedButtonRow] });
+
+        let clockedinout = new EmbedBuilder()
+          .setTitle(profileData.clockedIn ? 'Clocked In!' : 'Clocked Out!') 
+          .setDescription(profileData.clockedIn ? 'You have successfully clocked in.' : 'You have successfully clocked out.')
+          .setColor(supportbot.Embed.Colours.General)
+
+        await interaction.followUp({ embeds: [clockedinout], ephemeral: true });
+      }
+
+      if (i.customId === 'viewTicketStats') {
+        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+        const ticketsClaimed = TicketData.tickets.filter(t => t.claimedBy === viewingUserId);
+        const ticketsOpen = ticketsClaimed.filter(t => t.open);
+        const totalTickets = ticketsClaimed.length;
+
+        let totalResponseTime = 0;
+        let responseCount = 0;
+
+        ticketsClaimed.forEach(ticket => {
+          if (ticket.claimedAt && ticket.createdAt) {
+            const responseTime = new Date(ticket.claimedAt) - new Date(ticket.createdAt);
+            totalResponseTime += responseTime;
+            responseCount++;
+          }
+        });
+
+        const averageResponseTime = responseCount ? totalResponseTime / responseCount : 0;
+        const averageResponseTimeMinutes = Math.round(averageResponseTime / 60000);
+
+        const statsEmbed = new EmbedBuilder()
+          .setTitle(msgconfig.TicketStats.Title)
+          .setDescription(`> Ticket stats for <@${viewingUserId}>`)
+          .setColor(supportbot.Embed.Colours.General)
+          .addFields(
+            { name: msgconfig.TicketStats.OpenTickets, value: `${ticketsOpen.length}`, inline: true },
+            { name: msgconfig.TicketStats.TotalTickets, value: `${totalTickets}`, inline: true },
+            { name: msgconfig.TicketStats.ResponseTime, value: `${averageResponseTimeMinutes} minutes`, inline: false }
+          );
+
+        const statsButtonRow = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('showOpenTickets')
+              .setLabel('Show Open Tickets')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('backToProfile')
+              .setLabel('Back to Profile')
+              .setStyle(ButtonStyle.Secondary)
+          );
+
+        await i.update({ embeds: [statsEmbed], components: [statsButtonRow] });
+      }
+
+      if (i.customId === 'showOpenTickets') {
+        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+        const ticketsOpen = TicketData.tickets.filter(t => t.claimedBy === viewingUserId && t.open);
+
+        const openTicketsEmbed = new EmbedBuilder()
+          .setTitle('Active Tickets')
+          .setDescription(ticketsOpen.map(t => `<#${t.id}>`).join('\n') || 'No active tickets.')
+          .setColor(supportbot.Embed.Colours.General);
+
+        const openTicketsButtonRow = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('backToStats')
+              .setLabel('Back to Stats')
+              .setStyle(ButtonStyle.Secondary)
+          );
+
+        await i.update({ embeds: [openTicketsEmbed], components: [openTicketsButtonRow] });
+      }
+
+      if (i.customId === 'backToStats') {
+        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+        const ticketsClaimed = TicketData.tickets.filter(t => t.claimedBy === viewingUserId);
+        const ticketsOpen = ticketsClaimed.filter(t => t.open);
+        const totalTickets = ticketsClaimed.length;
+
+        let totalResponseTime = 0;
+        let responseCount = 0;
+
+        ticketsClaimed.forEach(ticket => {
+          if (ticket.claimedAt && ticket.createdAt) {
+            const responseTime = new Date(ticket.claimedAt) - new Date(ticket.createdAt);
+            totalResponseTime += responseTime;
+            responseCount++;
+          }
+        });
+
+        const averageResponseTime = responseCount ? totalResponseTime / responseCount : 0;
+        const averageResponseTimeMinutes = Math.round(averageResponseTime / 60000);
+
+        const statsEmbed = new EmbedBuilder()
+          .setTitle(msgconfig.TicketStats.Title)
+          .setDescription(`> Ticket stats for <@${viewingUserId}>`)
+          .setColor(supportbot.Embed.Colours.General)
+          .addFields(
+            { name: msgconfig.TicketStats.OpenTickets, value: `${ticketsOpen.length}`, inline: true },
+            { name: msgconfig.TicketStats.TotalTickets, value: `${totalTickets}`, inline: true },
+            { name: msgconfig.TicketStats.ResponseTime, value: `${averageResponseTimeMinutes} minutes`, inline: false }
+          );
+
+        const statsButtonRow = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('showOpenTickets')
+              .setLabel('Show Open Tickets')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('backToProfile')
+              .setLabel('Back to Profile')
+              .setStyle(ButtonStyle.Secondary)
+          );
+
+        await i.update({ embeds: [statsEmbed], components: [statsButtonRow] });
+      }
+
+      if (i.customId === 'backToProfile') {
+        await i.update({ embeds: [profileEmbed], components: buttonRow.components.length > 0 ? [buttonRow] : [] });
+      }
+    });
+  }
+});
+
+module.exports.clockedInUsers = clockedInUsers;

Commands/removeUser.js

@@ -0,0 +1,134 @@
+const fs = require("fs");
+const {
+  EmbedBuilder,
+  ApplicationCommandOptionType,
+  ApplicationCommandType,
+  ChannelType,
+  ActionRowBuilder,
+  ButtonBuilder,
+  ButtonStyle,
+} = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.RemoveUser.Command,
+  description: cmdconfig.RemoveUser.Description,
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "user",
+      description: "The user to remove",
+      type: ApplicationCommandOptionType.User,
+      required: true,
+    },
+  ],
+  permissions: cmdconfig.RemoveUser.Permission,
+
+  async run(interaction) {
+
+    const { getRole } = interaction.client;
+    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+    if (!SupportStaff || !Admin) {
+      return interaction.reply(
+        "Some roles seem to be missing!\nPlease check for errors when starting the bot."
+      );
+    }
+
+    const NoPerms = new EmbedBuilder()
+      .setTitle("Invalid Permissions!")
+      .setDescription(
+        `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
+      )
+      .setColor(supportbot.Embed.Colours.Warn);
+
+    if (
+      !interaction.member.roles.cache.has(SupportStaff.id) &&
+      !interaction.member.roles.cache.has(Admin.id)
+    ) {
+      return interaction.reply({ embeds: [NoPerms] });
+    }
+
+    const userToRemove = interaction.options.getUser("user");
+    const ticketChannel = interaction.channel;
+    const ticketDataPath = "./Data/TicketData.json";
+
+    // Check if the channel is a ticket thread or text channel based on TicketType
+    if (
+      (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
+      (supportbot.Ticket.TicketType === "channels" && ticketChannel.type !== ChannelType.GuildText)
+    ) {
+      const onlyInTicket = new EmbedBuilder()
+        .setTitle(msgconfig.RemoveUser.NotInTicket_Title)
+        .setDescription(msgconfig.RemoveUser.NotInTicket_Description)
+        .setColor(supportbot.Embed.Colours.Error);
+
+      return interaction.reply({
+        embeds: [onlyInTicket],
+        ephemeral: true,
+      });
+    }
+
+    try {
+      // Remove user from thread or channel based on TicketType
+      if (supportbot.Ticket.TicketType === "threads") {
+        await ticketChannel.members.remove(userToRemove.id); // For threads
+      } else if (supportbot.Ticket.TicketType === "channels") {
+        await ticketChannel.permissionOverwrites.delete(userToRemove.id); // For channels
+      }
+
+      // Update the ticket data
+      const ticketData = JSON.parse(fs.readFileSync(ticketDataPath, "utf8"));
+      const ticketIndex = ticketData.tickets.findIndex((t) => t.id === ticketChannel.id);
+      if (ticketIndex !== -1) {
+        const subUsers = ticketData.tickets[ticketIndex].subUsers;
+        const userIndex = subUsers.indexOf(userToRemove.id);
+        if (userIndex !== -1) {
+          subUsers.splice(userIndex, 1);
+          fs.writeFileSync(ticketDataPath, JSON.stringify(ticketData, null, 4));
+        }
+      }
+
+      const removedEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.RemoveUser.Removed_Title)
+        .setDescription(msgconfig.RemoveUser.Removed_Message)
+        .setColor(supportbot.Embed.Colours.Success);
+
+      await interaction.reply({
+        embeds: [removedEmbed],
+        ephemeral: true,
+      });
+
+      const removedFromTicketEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.RemoveUser.RemovedFromTicket_Title)
+        .setDescription(msgconfig.RemoveUser.RemovedFromTicket_Description.replace(
+          "%channel_link%",
+          `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`
+        ))
+        .setColor(supportbot.Embed.Colours.General);
+
+      await userToRemove.send({
+        embeds: [removedFromTicketEmbed],
+      });
+
+    } catch (err) {
+      console.error("Error removing user from the ticket:", err);
+
+      const errorEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.RemoveUser.Error_Title)
+        .setDescription(msgconfig.RemoveUser.Error_Removing)
+        .setColor(supportbot.Embed.Colours.Error);
+
+      await interaction.reply({
+        embeds: [errorEmbed],
+        ephemeral: true,
+      });
+    }
+  },
+});

Commands/settings.js

@@ -0,0 +1,235 @@
+const { Command } = require('../Structures/Addon.js');
+const Discord = require("discord.js");
+const fs = require("fs");
+const yaml = require("js-yaml");
+const path = require("path");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const settingsFilePath = path.resolve(__dirname, '../Data/settings.json');
+
+function loadSettings() {
+  try {
+    if (fs.existsSync(settingsFilePath)) {
+      const data = fs.readFileSync(settingsFilePath, 'utf8');
+      return JSON.parse(data);
+    } else {
+      return {};
+    }
+  } catch (error) {
+    console.error("Error reading settings file:", error);
+    return {};
+  }
+}
+
+function saveSettings(settings) {
+  try {
+    fs.writeFileSync(settingsFilePath, JSON.stringify(settings, null, 2), 'utf8');
+  } catch (error) {
+    console.error("Error writing settings file:", error);
+  }
+}
+
+module.exports = new Command({
+  name: cmdconfig.Settings.Command,
+  description: cmdconfig.Settings.Description,
+  permissions: cmdconfig.Settings.Permission,
+  options: [
+    {
+      name: 'setstatus',
+      type: Discord.ApplicationCommandOptionType.Subcommand,
+      description: 'Set the bot status',
+      options: [
+        {
+          name: 'status',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'Choose the bot status',
+          required: true,
+          choices: [
+            { name: 'Online 🟢', value: 'online' },
+            { name: 'Idle 🌙', value: 'idle' },
+            { name: 'Do Not Disturb ⛔', value: 'dnd' },
+            { name: 'Invisible 👻', value: 'invisible' }
+          ],
+        },
+      ],
+    },
+    {
+      name: 'setactivity',
+      type: Discord.ApplicationCommandOptionType.Subcommand,
+      description: 'Set the bot activity',
+      options: [
+        {
+          name: 'type',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'Choose the activity type',
+          required: true,
+          choices: [
+            { name: 'Playing 🎮', value: 'PLAYING' },
+            { name: 'Watching 👀', value: 'WATCHING' },
+            { name: 'Listening 🎧', value: 'LISTENING' },
+            { name: 'Competing 🏆', value: 'COMPETING' }
+          ],
+        },
+        {
+          name: 'message',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'The activity message',
+          required: true,
+        },
+      ],
+    },
+    {
+      name: 'streammode',
+      type: Discord.ApplicationCommandOptionType.Subcommand,
+      description: 'Set the bot streaming status',
+      options: [
+        {
+          name: 'toggle',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'Turn streaming mode on or off',
+          required: true,
+          choices: [
+            { name: 'On', value: 'on' },
+            { name: 'Off', value: 'off' }
+          ],
+        },
+        {
+          name: 'twitchurl',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'Twitch stream URL (Required if turning on)',
+          required: false,
+        },
+      ],
+    },
+    {
+      name: 'setnickname',
+      type: Discord.ApplicationCommandOptionType.Subcommand,
+      description: 'Set the bot nickname',
+      options: [
+        {
+          name: 'nickname',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'The new nickname for the bot',
+          required: true,
+        },
+      ],
+    },
+  ],
+
+  async run(interaction) {
+    const subcommand = interaction.options.getSubcommand();
+    const settings = loadSettings();
+
+    if (subcommand === 'setstatus') {
+      const status = interaction.options.getString('status');
+
+      try {
+        interaction.client.user.setPresence({
+          status: status,
+          activities: interaction.client.user.presence.activities || [],
+        });
+
+        settings.status = status;
+        saveSettings(settings);
+
+        const embed = new Discord.EmbedBuilder()
+          .setDescription(`Status set to **${status.charAt(0).toUpperCase() + status.slice(1)}**`)
+          .setColor(supportbot.Embed.Colours.General);
+
+        return interaction.reply({ embeds: [embed], ephemeral: true });
+      } catch (error) {
+        return interaction.reply({ content: `Failed to set status: ${error.message}`, ephemeral: true });
+      }
+    } 
+    
+    if (subcommand === 'setactivity') {
+      const activityType = interaction.options.getString('type');
+      const activityMessage = interaction.options.getString('message');
+
+      try {
+        interaction.client.user.setPresence({
+          activities: [{ name: activityMessage, type: Discord.ActivityType[activityType] }],
+          status: interaction.client.user.presence.status || 'online',
+        });
+
+        settings.activity = { type: activityType, message: activityMessage };
+        saveSettings(settings);
+
+        const embed = new Discord.EmbedBuilder()
+          .setDescription(`Activity set to **${activityType.toLowerCase()} ${activityMessage}**`)
+          .setColor(supportbot.Embed.Colours.General);
+
+        return interaction.reply({ embeds: [embed], ephemeral: true });
+      } catch (error) {
+        return interaction.reply({ content: `Failed to set activity: ${error.message}`, ephemeral: true });
+      }
+    } else if (subcommand === 'streammode') {
+      const toggle = interaction.options.getString('toggle');
+      const twitchUrl = interaction.options.getString('twitchurl');
+
+      if (toggle === 'on') {
+        if (!twitchUrl) {
+          return interaction.reply({ content: 'Please provide a Twitch URL to stream.', ephemeral: true });
+        }
+
+        try {
+          interaction.client.user.setPresence({
+            activities: [{ name: 'Streaming', type: Discord.ActivityType.Streaming, url: twitchUrl }],
+            status: 'online',
+          });
+
+          settings.streaming = { active: true, url: twitchUrl };
+          saveSettings(settings);
+
+          const embed = new Discord.EmbedBuilder()
+            .setDescription(`**Streaming mode enabled!**\nStreaming: [Twitch](${twitchUrl})`)
+            .setColor(supportbot.Embed.Colours.General);
+
+          return interaction.reply({ embeds: [embed], ephemeral: true });
+        } catch (error) {
+          return interaction.reply({ content: `Failed to enable streaming mode: ${error.message}`, ephemeral: true });
+        }
+      } else if (toggle === 'off') {
+        try {
+          interaction.client.user.setPresence({
+            activities: interaction.client.user.presence.activities.filter(a => a.type !== Discord.ActivityType.Streaming),
+            status: settings.status || 'online',
+          });
+
+          settings.streaming = { active: false };
+          saveSettings(settings);
+
+          const embed = new Discord.EmbedBuilder()
+            .setDescription(`**Streaming mode disabled!**`)
+            .setColor(supportbot.Embed.Colours.General);
+
+          return interaction.reply({ embeds: [embed], ephemeral: true });
+        } catch (error) {
+          return interaction.reply({ content: `Failed to disable streaming mode: ${error.message}`, ephemeral: true });
+        }
+      }
+    } else if (subcommand === 'setnickname') {
+      const nickname = interaction.options.getString('nickname');
+
+      try {
+        const guild = interaction.guild;
+        const botMember = guild.members.cache.get(interaction.client.user.id);
+        await botMember.setNickname(nickname);
+
+        settings.nickname = nickname;
+        saveSettings(settings);
+
+        const embed = new Discord.EmbedBuilder()
+          .setDescription(`Bot nickname set to **${nickname}**`)
+          .setColor(supportbot.Embed.Colours.General);
+
+        return interaction.reply({ embeds: [embed], ephemeral: true });
+      } catch (error) {
+        return interaction.reply({ content: `Failed to set nickname: ${error.message}`, ephemeral: true });
+      }
+    } else {
+      return interaction.reply({ content: 'Invalid command usage.', ephemeral: true });
+    }
+  },
+});

Commands/suggest.js

@@ -0,0 +1,115 @@
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+// Load configurations
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+// Ensure suggestions file exists and is correctly loaded
+let suggestions;
+try {
+  suggestions = require("../Data/SuggestionData.json");
+} catch (error) {
+  suggestions = {};
+}
+
+module.exports = new Command({
+  name: cmdconfig.Suggestion.Command,
+  description: cmdconfig.Suggestion.Description,
+  type: Discord.ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "suggestion",
+      description: "Create a Suggestion",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: true,
+    },
+  ],
+  permissions: cmdconfig.Suggestion.Permission,
+
+  async run(interaction) {
+    const { getChannel } = interaction.client;
+
+    const suggestChannel = await getChannel(
+      supportbot.Suggestions.Channel,
+      interaction.guild
+    );
+
+    const NoChannel = new Discord.EmbedBuilder()
+      .setTitle("Missing Channel!")
+      .setDescription(msgconfig.Error.InvalidChannel)
+      .setColor(supportbot.Embed.Colours.Error);
+
+    if (!suggestChannel) return interaction.reply({ embeds: [NoChannel] });
+
+    let suggestion = interaction.options.getString("suggestion");
+
+    const SuggestEmbed = new Discord.EmbedBuilder()
+      .addFields(
+        { name: "Suggestion", value: suggestion, inline: true },
+        { name: "From", value: `<@${interaction.user.id}>` },
+        { name: `${supportbot.Suggestions.UpvoteEmoji} ${supportbot.Suggestions.UpvoteTitle}`, value: "0", inline: true },
+        { name: `${supportbot.Suggestions.DownvoteEmoji} ${supportbot.Suggestions.DownvoteTitle}`, value: "0", inline: true }
+      )
+      .setThumbnail(interaction.user.displayAvatarURL())
+      .setFooter({
+        text: supportbot.Embed.Footer,
+        iconURL: interaction.user.displayAvatarURL(),
+      })
+      .setColor(supportbot.Embed.Colours.General);
+
+    const UpvoteButton = new Discord.ButtonBuilder()
+      .setCustomId("upvote")
+      .setEmoji(supportbot.Suggestions.UpvoteEmoji)
+      .setStyle(supportbot.Suggestions.Buttons.Upvote);
+
+    const DownvoteButton = new Discord.ButtonBuilder()
+      .setCustomId("downvote")
+      .setEmoji(supportbot.Suggestions.DownvoteEmoji)
+      .setStyle(supportbot.Suggestions.Buttons.Downvote);
+
+    const RemoveVoteButton = new Discord.ButtonBuilder()
+      .setCustomId("removevote")
+      .setLabel(supportbot.Suggestions.Buttons.RemoveVote_Title)
+      .setStyle(supportbot.Suggestions.Buttons.RemoveVote); // Red button
+
+    const row = new Discord.ActionRowBuilder().addComponents(UpvoteButton, DownvoteButton, RemoveVoteButton);
+
+    const suggestionMsg = await suggestChannel.send({ embeds: [SuggestEmbed], components: [row] });
+
+    suggestions[suggestionMsg.id] = {
+      suggestion: suggestion,
+      author: interaction.user.id,
+      upvotes: [],
+      downvotes: []
+    };
+
+    fs.writeFileSync("./Data/SuggestionData.json", JSON.stringify(suggestions, null, 2));
+
+    if (supportbot.Suggestions.Threads.Enabled) {
+      await suggestionMsg.startThread({
+        name: supportbot.Suggestions.Threads.Title,
+        autoArchiveDuration: 60,
+        type: Discord.ChannelType.PublicThread,
+        reason: supportbot.Suggestions.Threads.Reason,
+      });
+    }
+
+    const Submitted = new Discord.EmbedBuilder()
+      .setTitle(`${msgconfig.Suggestions.Sent_Title}`)
+      .setDescription(`${msgconfig.Suggestions.Sent}`)
+      .addFields(
+        { name: "Sent to:", value: `<#${suggestChannel.id}>` },
+      )
+      .setColor(supportbot.Embed.Colours.Success);
+
+    await interaction.reply({ 
+      ephemeral: true, 
+      embeds: [Submitted] 
+    });
+  },
+});

Commands/ticket.js

@@ -0,0 +1,550 @@
+const fs = require("fs");
+const {
+  EmbedBuilder,
+  ApplicationCommandOptionType,
+  ApplicationCommandType,
+  ChannelType,
+  ActionRowBuilder,
+  ButtonBuilder,
+  StringSelectMenuBuilder,
+  StringSelectMenuOptionBuilder,
+  ButtonStyle,
+  MessageCollector,
+} = require("discord.js");
+const yaml = require("js-yaml");
+
+const panelconfig = yaml.load(fs.readFileSync("./Configs/ticket-panel.yml", "utf8"));
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+const TicketNumberID = require("../Structures/TicketID.js");
+
+async function isBlacklisted(userId) {
+  let blacklistData;
+  try {
+    blacklistData = JSON.parse(fs.readFileSync("./Data/BlacklistedUsers.json", "utf8"));
+  } catch (error) {
+    console.error("Error reading BlacklistedUsers.json:", error);
+    return false; 
+  }
+  
+  if (!blacklistData || !Array.isArray(blacklistData.blacklistedUsers)) {
+    console.error("blacklistedUsers is not defined or is not an array");
+    return false;
+  }
+  
+  return blacklistData.blacklistedUsers.includes(userId);
+}
+
+async function getClockedInUsers(guild) {
+  const clockedInUsers = new Set();
+
+  const profilesDir = './Data/Profiles';
+  const profileFiles = fs.readdirSync(profilesDir);
+
+  for (const file of profileFiles) {
+    const profileData = JSON.parse(fs.readFileSync(`${profilesDir}/${file}`, "utf8"));
+    if (profileData.clockedIn) {
+      const userId = file.replace('.json', '');
+      const member = await guild.members.fetch(userId);
+      if (member) clockedInUsers.add(member.id);
+    }
+  }
+  return clockedInUsers;
+}
+
+async function askTicketQuestions(ticketChannel, interaction, questions) {
+  const answers = [];
+  let questionIndex = 0;
+
+  const sendNextQuestion = async () => {
+    if (questionIndex < questions.length) {
+
+      const questionsEmbed = new EmbedBuilder()
+        .setDescription(`**${questionIndex + 1}.** ${questions[questionIndex]}`)
+        .setColor(supportbot.Embed.Colours.General)
+
+      const questionMessage = await ticketChannel.send({
+        embeds: [questionsEmbed], 
+      });
+
+      const collector = new MessageCollector(ticketChannel, {
+        filter: (m) => m.author.id === interaction.user.id,
+        max: 1,
+        time: 60000,
+      });
+
+      collector.on("collect", async (message) => {
+        answers.push({ question: questions[questionIndex], answer: message.content });
+        questionIndex++;
+        await message.delete();
+        await questionMessage.delete();
+        sendNextQuestion();
+      });
+
+    } else {
+
+      const summaryEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.Ticket.TicketQuestions.Details.Title)
+        .setDescription(msgconfig.Ticket.TicketQuestions.Details.Description.replace('%user%', interaction.user.id))
+        .setColor(supportbot.Embed.Colours.General)
+        .addFields(
+          answers.map((a) => ({
+            name: `Q: ${a.question}`,
+            value: `A: ${a.answer}`,
+            inline: false,
+          }))
+        )
+        .setTimestamp();
+
+      await ticketChannel.send({ 
+        embeds: [summaryEmbed] 
+      });
+    }
+  };
+
+  // Start asking the first question
+  sendNextQuestion();
+}
+
+async function assignTicketToUser(ticketChannel, Staff, Admin, interaction, attempts = 0) {
+
+  try {
+    const clockedInUsers = await getClockedInUsers(interaction.guild);
+
+    if (clockedInUsers.size === 0 || attempts >= 2) {
+      const claimChannel = await interaction.guild.channels.cache.get(supportbot.Ticket.ClaimTickets.Channel);
+      if (claimChannel) {
+        const claimEmbed = new EmbedBuilder()
+          .setTitle(msgconfig.Ticket.ClaimTickets.ClaimTitle)
+          .setDescription(msgconfig.Ticket.ClaimTickets.ClaimMessage)
+          .setColor(supportbot.Embed.Colours.General);
+
+        const claimButton = new ButtonBuilder()
+          .setCustomId(`claimticket-${ticketChannel.id}`)
+          .setLabel(supportbot.Ticket.ClaimTickets.ButtonTitle || 'Claim Ticket')
+          .setStyle(ButtonStyle.Primary);
+
+        const row = new ActionRowBuilder().addComponents(claimButton);
+
+        const claimMessage = await claimChannel.send({
+          content: `<@&${Staff.id}> <@&${Admin.id}>`,
+          embeds: [claimEmbed],
+          components: [row],
+        });
+
+        const filter = i => i.customId === `claimticket-${ticketChannel.id}` && i.member.roles.cache.has(Staff.id);
+        const collector = claimMessage.createMessageComponentCollector({ filter, time: 120000 });
+
+        collector.on('collect', async i => {
+          await ticketChannel.send({ content: `<@${i.user.id}> has claimed the ticket.` });
+        });
+
+        collector.on('end', async collected => {
+          if (collected.size === 0) {
+            await claimMessage.delete();
+
+            await claimChannel.send({
+              content: `Ticket is still unclaimed. \nCC: [<@&${Staff.id}> <@&${Admin.id}]`,
+              embeds: [new EmbedBuilder().setDescription(`Ticket is still unclaimed: <#${ticketChannel.id}>`).setColor(supportbot.Embed.Colours.Warn)],
+            });
+          }
+        });
+
+        return null;
+      } else {
+        console.error("Claim channel not found");
+        return null;
+      }
+    }
+
+    const clockedInArray = Array.from(clockedInUsers);
+    const assignedUserId = clockedInArray[Math.floor(Math.random() * clockedInArray.length)];
+    const assignedUser = await interaction.guild.members.fetch(assignedUserId);
+
+    const claimEmbed = new EmbedBuilder()
+      .setTitle(msgconfig.Ticket.ClaimTickets.ClaimTitle)
+      .setDescription(msgconfig.Ticket.ClaimTickets.ClaimMessage.replace('%user%', interaction.user.id))
+      .setColor(supportbot.Embed.Colours.General);
+
+    const claimButton = new ButtonBuilder()
+      .setCustomId(`claimticket-${ticketChannel.id}`)
+      .setLabel(supportbot.Ticket.ClaimTickets.ButtonTitle || 'Claim Ticket')
+      .setStyle(ButtonStyle.Primary);
+
+    const row = new ActionRowBuilder().addComponents(claimButton);
+
+    const claimChannel = await interaction.guild.channels.cache.get(supportbot.Ticket.ClaimTickets.Channel);
+    if (!claimChannel) {
+      console.error("Claim channel not found");
+      return null;
+    }
+
+    const claimMessage = await claimChannel.send({
+      content: `${assignedUser}`,
+      embeds: [claimEmbed],
+      components: [row],
+    });
+
+    const filter = i => i.customId === `claimticket-${ticketChannel.id}` && i.user.id === assignedUserId;
+    const collector = claimMessage.createMessageComponentCollector({ filter, time: 120000 });
+
+    collector.on('collect', async i => {
+      await ticketChannel.send({ content: `<@${assignedUserId}>` }).then(msg => setTimeout(() => msg.delete(), 5000));
+    });
+
+    collector.on('end', async collected => {
+      if (collected.size === 0) {
+        await claimMessage.delete();
+
+        if (attempts >= 1) {
+          await claimChannel.send({
+            content: `No one claimed the ticket. Tagging roles: <@&${Staff.id}> <@&${Admin.id}>`,
+            embeds: [new EmbedBuilder().setDescription(`Ticket is still unclaimed: <#${ticketChannel.id}>`).setColor(supportbot.Embed.Colours.Warn)],
+          });
+
+          const claimEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.Ticket.ClaimTickets.ClaimTitle)
+            .setDescription(msgconfig.Ticket.ClaimTickets.ClaimMessage)
+            .setColor(supportbot.Embed.Colours.General);
+
+          const claimButton = new ButtonBuilder()
+            .setCustomId(`claimticket-${ticketChannel.id}`)
+            .setLabel(supportbot.Ticket.ClaimTickets.ButtonTitle)
+            .setEmoji(supportbot.Ticket.ClaimTickets.ButtonEmoji)
+            .setStyle(ButtonStyle.Primary);
+
+          const row = new ActionRowBuilder().addComponents(claimButton);
+
+          const claimMessage = await claimChannel.send({
+            embeds: [claimEmbed],
+            components: [row],
+          });
+
+          const filter = i => i.customId === `claimticket-${ticketChannel.id}` && i.member.roles.cache.has(Staff.id);
+          const collector = claimMessage.createMessageComponentCollector({ filter, time: 120000 });
+
+          collector.on('collect', async i => {
+            console.log(`Ticket ${ticketChannel.id} claimed by user ${i.user.id}`);
+            await ticketChannel.member.add(i.user.id);
+          });
+
+          collector.on('end', async collected => {
+            if (collected.size === 0) {
+              console.log(`No one claimed the ticket (${ticketChannel.id}), notifying all staff`);
+              await claimMessage.delete();
+
+              await claimChannel.send({
+                content: `No one claimed the ticket. Tagging roles: <@&${Staff.id}> <@&${Admin.id}>`,
+              });
+            }
+          });
+        } else {
+          const ReassigningEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.Ticket.ClaimTickets.ReassigningTitle)
+            .setDescription(msgconfig.Ticket.ClaimTickets.ReassigningMessage.replace('%user%', assignedUserId))
+            .setColor(supportbot.Embed.Colours.General);
+
+          await claimChannel.send({ embeds: [ReassigningEmbed], components: [] });
+          await assignTicketToUser(ticketChannel, Staff, Admin, interaction, attempts + 1);
+        }
+      }
+    });
+
+    return assignedUserId;
+  } catch (error) {
+    console.error("Error in assignTicketToUser function:", error);
+    if (error instanceof CombinedError) {
+      console.error("CombinedError details:", error.errors);
+    }
+    return null;
+  }
+}
+
+module.exports = new Command({
+  name: cmdconfig.OpenTicket.Command,
+  description: cmdconfig.OpenTicket.Description,
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "reason",
+      description: "Ticket Reason",
+      type: ApplicationCommandOptionType.String,
+    },
+  ],
+  permissions: cmdconfig.OpenTicket.Permission,
+
+  async run(interaction) {
+    
+    try {
+
+      if (await isBlacklisted(interaction.user.id)) {
+        return interaction.reply({
+          content: msgconfig.Ticket.Blacklisted,
+          ephemeral: true,
+        });
+      }
+
+      let TicketReason = null;
+      if (supportbot.Ticket.TicketReason) {
+        TicketReason = interaction.reason || null; // Retrieve the reason from the interaction object
+      }
+
+      let TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+      const { getRole, getChannel } = interaction.client;
+      let User = interaction.guild.members.cache.get(interaction.user.id);
+
+      if (
+        supportbot.Ticket.TicketsPerUser &&
+        TicketData.tickets.filter((t) => t.user === interaction.user.id && t.open).length >= supportbot.Ticket.TicketsPerUser
+      ) {
+        return interaction.reply({
+          embeds: [
+            {
+              title: "Too Many Tickets!",
+              description: `You can't have more than ${supportbot.Ticket.TicketsPerUser} open tickets!`,
+              color: supportbot.Embed.Colours.Warn,
+            },
+          ],
+          ephemeral: true,
+        });
+      }
+
+      let ticketNumberID = await TicketNumberID.pad();
+      const TicketSubject = TicketReason || msgconfig.Ticket.InvalidSubject;
+
+      const TicketExists = new EmbedBuilder()
+        .setTitle("Ticket Exists!")
+        .setDescription(msgconfig.Ticket.TicketExists);
+
+      if (
+        await interaction.guild.channels.cache.find(
+          (ticketChannel) => ticketChannel.name === `${supportbot.Ticket.Channel}${ticketNumberID}`
+        )
+      ) {
+        return await interaction.reply({
+          embeds: [TicketExists],
+          ephemeral: true,
+        });
+      }
+
+      const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+      if (!Staff || !Admin)
+        return interaction.reply({
+          content: "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
+          ephemeral: true,
+        });
+
+      let ticketChannel;
+
+      if (supportbot.Ticket.TicketType === "threads") {
+        const TicketHome = interaction.guild.channels.cache.find(
+          (c) => c.name === supportbot.Ticket.TicketHome || c.id === supportbot.Ticket.TicketHome
+        );
+
+        const channel = await getChannel(supportbot.Ticket.TicketHome, interaction.guild);
+        ticketChannel = await channel.threads.create({
+          name: `${supportbot.Ticket.Channel}${ticketNumberID}`,
+          type: ChannelType.PrivateThread,
+          parent: TicketHome,
+          autoArchiveDuration: 60,
+          reason: 'support ticket',
+        });
+      } else if (supportbot.Ticket.TicketType === "channels") {
+        const category = interaction.guild.channels.cache.find(
+          (c) => c.name === supportbot.Ticket.TicketChannelsCategory || c.id === supportbot.Ticket.TicketChannelsCategory
+        );
+
+        if (!category) {
+          return interaction.reply({
+            content: "The ticket category does not exist!",
+            ephemeral: true,
+          });
+        }
+
+        ticketChannel = await interaction.guild.channels.create({
+          name: `${supportbot.Ticket.Channel}${ticketNumberID}`,
+          type: ChannelType.GuildText,
+          parent: category.id,
+          reason: 'support ticket',
+        });
+
+        // Move to secondary category if the primary one is full
+        if (category.children.size >= 50) {
+          const secondaryCategory = interaction.guild.channels.cache.find(
+            (c) => c.name === supportbot.Ticket.TicketChannelsCategory2 || c.id === supportbot.Ticket.TicketChannelsCategory2
+          );
+
+          if (secondaryCategory) {
+            await ticketChannel.setParent(secondaryCategory.id);
+          } else {
+            return interaction.reply({
+              content: "The secondary ticket category does not exist!",
+              ephemeral: true,
+            });
+          }
+        }
+      }
+
+      // Assign ticket to a user if claiming tickets is enabled
+      if (supportbot.Ticket.ClaimTickets.Enabled) {
+        const assignedUserId = await assignTicketToUser(ticketChannel, Staff, Admin, interaction);
+        if (!assignedUserId) {
+          const claimChannel = await interaction.guild.channels.cache.get(supportbot.Ticket.ClaimTickets.Channel);
+        }
+      }
+
+      if (supportbot.Ticket.TicketType === "threads") {
+        await ticketChannel.members.add(interaction.user.id); 
+
+    } else if (supportbot.Ticket.TicketType === "channels") {
+
+        await ticketChannel.permissionOverwrites.create(interaction.user.id, {
+            ViewChannel: true,
+            SendMessages: true,
+            ReadMessageHistory: true,
+        }); 
+
+        await ticketChannel.permissionOverwrites.create(Admin, {
+          ViewChannel: true,
+          SendMessages: true,
+          ReadMessageHistory: true,
+      }); 
+
+        await ticketChannel.permissionOverwrites.create(interaction.guild.roles.everyone, {
+          ViewChannel: false,
+        }); 
+    }
+    
+      // Ask questions to the user after the ticket is opened
+      if (supportbot.Ticket.Questions.Enabled) {
+        const questions = supportbot.Ticket.Questions.List || [];
+        if (questions.length > 0) {
+          await askTicketQuestions(ticketChannel, interaction, questions);
+        }
+      }
+
+      // Save ticket data
+      TicketData.tickets.push({
+        id: ticketChannel.id,
+        name: ticketChannel.name,
+        user: interaction.user.id,
+        number: ticketNumberID,
+        reason: TicketSubject,
+        open: true,
+        subUsers: [],
+        createdAt: new Date().toISOString(),
+        claimedAt: null,
+      });
+
+      fs.writeFileSync(
+        "./Data/TicketData.json",
+        JSON.stringify(TicketData, null, 4),
+        (err) => {
+          if (err) console.error(err);
+        }
+      );
+
+      // Notify the user that the ticket was created
+      const CreatedTicket = new EmbedBuilder()
+        .setDescription(
+          msgconfig.Ticket.TicketCreatedAlert.replace(/%ticketauthor%/g, interaction.user.id)
+            .replace(/%ticketid%/g, ticketChannel.id)
+            .replace(/%ticketusername%/g, interaction.user.username)
+            .replace(/%ticketreason%/g, TicketSubject)
+        )
+        .setColor(supportbot.Embed.Colours.General);
+      await interaction.reply({ embeds: [CreatedTicket], ephemeral: true });
+
+      // Create the ticket message
+      const TicketMessage = new EmbedBuilder()
+        .setAuthor({
+          name: msgconfig.Ticket.TicketAuthorTitle.replace(/%ticketauthor%/g, interaction.user.id)
+            .replace(/%ticketid%/g, ticketChannel.id)
+            .replace(/%ticketusername%/g, interaction.user.username),
+          iconURL: interaction.user.displayAvatarURL(),
+        })
+        .setTitle(
+          msgconfig.Ticket.TicketTitle.replace(/%ticketauthor%/g, interaction.user.id)
+            .replace(/%ticketid%/g, ticketChannel.id)
+            .replace(/%ticketusername%/g, interaction.user.username)
+        )
+        .setDescription(
+          msgconfig.Ticket.TicketMessage.replace(/%ticketauthor%/g, interaction.user.id)
+            .replace(/%ticketid%/g, ticketChannel.id)
+            .replace(/%ticketusername%/g, interaction.user.username)
+            .replace(/%ticketreason%/g, TicketSubject)
+        )
+        .setColor(supportbot.Embed.Colours.General);
+
+      if (supportbot.Ticket.TicketReason && TicketReason) {
+        TicketMessage.addFields(
+          { name: "Reason", value: TicketReason, inline: false }
+        );
+      }
+
+      // Create the control panel
+      const SelectMenus = new StringSelectMenuBuilder()
+      .setCustomId("ticketcontrolpanel")
+      .setPlaceholder("Ticket Control Panel")
+      .addOptions(
+        new StringSelectMenuOptionBuilder()
+          .setLabel("Close")
+          .setDescription("Close the ticket.")
+          .setEmoji(supportbot.SelectMenus.Tickets.CloseEmoji)
+          .setValue("ticketclose"),
+        new StringSelectMenuOptionBuilder()
+          .setLabel("Voice Channel")
+          .setDescription("Create a support voice channel.")
+          .setEmoji(supportbot.SelectMenus.Tickets.VCEmoji)
+          .setValue("supportvc"),
+        new StringSelectMenuOptionBuilder()
+          .setLabel("Archive")
+          .setDescription("Archive the ticket.")
+          .setEmoji(supportbot.SelectMenus.Tickets.ArchiveEmoji)
+          .setValue("archiveticket"),
+        ...(supportbot.Ticket.TicketType === "threads" ? [
+          new StringSelectMenuOptionBuilder()
+            .setLabel("Lock Ticket")
+            .setDescription("Lock the ticket.")
+            .setEmoji(supportbot.SelectMenus.Tickets.LockEmoji)
+            .setValue("lockticket")
+        ] : []), 
+        new StringSelectMenuOptionBuilder()
+          .setLabel("Rename Ticket")
+          .setDescription("Rename the ticket.")
+          .setEmoji(supportbot.SelectMenus.Tickets.RenameEmoji)
+          .setValue("renameticket")
+      );
+
+        if (supportbot.Ticket.TicketType === "threads") {
+          SelectMenus.addOptions(
+            new StringSelectMenuOptionBuilder()
+              .setLabel("Enable Invites")
+              .setDescription("Enable invites.")
+              .setEmoji(supportbot.SelectMenus.Tickets.EnableInvitesEmoji)
+              .setValue("enableinvites"),
+            new StringSelectMenuOptionBuilder()
+              .setLabel("Disable Invites")
+              .setDescription("Disable invites.")
+              .setEmoji(supportbot.SelectMenus.Tickets.DisableInvitesEmoji)
+              .setValue("disableinvites"),
+          );
+        }
+
+      const row2 = new ActionRowBuilder().addComponents(SelectMenus);
+
+      await ticketChannel.send({
+        embeds: [TicketMessage],
+        components: [row2],
+      });
+
+      
+    } catch (error) {
+      console.error("Error in run method:", error);
+    }
+  },
+});

Commands/ticketpanel.js

@@ -0,0 +1,120 @@
+// ticketpanel.js
+const fs = require("fs");
+const {
+  EmbedBuilder,
+  ApplicationCommandType,
+  ActionRowBuilder,
+  ButtonBuilder,
+} = require("discord.js");
+const yaml = require("js-yaml");
+
+const panelconfig = yaml.load(fs.readFileSync("./Configs/ticket-panel.yml", "utf8"));
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.TicketPanel.Command,
+  description: cmdconfig.TicketPanel.Description,
+  type: ApplicationCommandType.ChatInput,
+  options: [],
+  permissions: cmdconfig.TicketPanel.Permission,
+
+  async run(interaction) {
+    if (!panelconfig.Panel) {
+      console.log(
+        "\u001b[31m",
+        `[TICKET PANEL]`,
+        "\u001b[33m",
+        "Ticket Panel is not setup, You can set this in", `\u001b[31m`, '/Configs/ticket-panel.yml', `\n  `,
+      );
+      return interaction.reply({
+        content: "Ticket Panel is not set up. Please configure it in `/Configs/ticket-panel.yml`.",
+        ephemeral: true,
+      });
+    }
+
+    const { getChannel } = interaction.client;
+
+    const channel = await getChannel(
+      supportbot.Ticket.TicketHome,
+      interaction.guild
+    );
+
+    if (!channel) {
+      console.log(`[TICKET PANEL] ${channelName} channel not found. Please check your config file.`);
+      return interaction.reply({
+        content: `${channelName} channel not found. Please check your config file.`,
+        ephemeral: true,
+      });
+    }
+
+    const panelid = JSON.parse(fs.readFileSync("./Data/ticket-panel-id.json", "utf8"));
+
+    try {
+      await channel.messages.fetch(panelid.TicketPanelID);
+      return interaction.reply({
+        content: "Ticket panel message already exists.",
+        ephemeral: true,
+      });
+    } catch (error) {
+      let embed = new EmbedBuilder()
+        .setTitle(panelconfig.PanelTitle)
+        .setColor(panelconfig.PanelColour)
+        .setFooter({
+          text: supportbot.Embed.Footer,
+          iconURL: interaction.user.displayAvatarURL(),
+        });
+
+      if (panelconfig.TicketPanel_Description) {
+        embed.setDescription(panelconfig.PanelMessage);
+      }
+
+      if (panelconfig.TicketPanel_Thumbnail) {
+        embed.setThumbnail(panelconfig.PanelThumbnail);
+      }
+
+      if (panelconfig.TicketPanel_Image) {
+        embed.setImage(panelconfig.PanelImage);
+      }
+
+      const createTicketButton = new ButtonBuilder()
+        .setCustomId("createticket")
+        .setLabel(panelconfig.Button.Text)
+        .setEmoji(panelconfig.Button.Emoji)
+        .setStyle(panelconfig.Button.Color);
+
+      let row = new ActionRowBuilder().addComponents(createTicketButton);
+
+      try {
+        const message = await channel.send({
+          embeds: [embed],
+          components: [row],
+        });
+
+        let data = {
+          id: panelid.id,
+          TicketPanelID: message.id,
+        };
+
+        fs.writeFileSync(
+          "./Data/ticket-panel-id.json",
+          JSON.stringify(data),
+          "utf8"
+        );
+
+        return interaction.reply({
+          content: "Ticket panel message has been sent!",
+          ephemeral: true,
+        });
+      } catch (e) {
+        console.log("Error sending message:", e);
+        return interaction.reply({
+          content: "An error occurred while sending the ticket panel message.",
+          ephemeral: true,
+        });
+      }
+    }
+  },
+});

Commands/translate.js

@@ -0,0 +1,117 @@
+// SupportBot | Emerald Services
+// Translate Command
+
+const fs = require("fs");
+
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+
+const cmdconfig = yaml.load(
+  fs.readFileSync("./Configs/commands.yml", "utf8")
+);
+
+const msgconfig = yaml.load(
+  fs.readFileSync("./Configs/messages.yml", "utf8")
+)
+
+const Command = require("../Structures/Command.js");
+const translate = require("@vitalets/google-translate-api");
+
+module.exports = new Command({
+  name: cmdconfig.Translate.Command,
+  description: cmdconfig.Translate.Description,
+  type: Discord.ApplicationCommandType.ChatInput,
+  options: [
+    {
+      type: Discord.ApplicationCommandOptionType.String,
+      name: "language",
+      description: "A 2 letter language code",
+      required: true,
+    },
+    {
+      type: Discord.ApplicationCommandOptionType.String,
+      name: "text",
+      description: "The text to translate",
+      required: true,
+    }, // The input text for the translation
+  ],
+  permissions: cmdconfig.Translate.Permission, // The permission the user/role at least requires
+
+  async run(interaction) {
+    let disableCommand = true;
+
+    const { getRole } = interaction.client;
+    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+    if (!SupportStaff || !Admin)
+    
+      return interaction.reply(
+        "Some roles seem to be missing!\nPlease check for errors when starting the bot."
+      );
+
+      const NoPerms = new Discord.EmbedBuilder()
+      .setTitle("Invalid Permissions!")
+      .setDescription(
+        `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
+      )
+      .setColor(supportbot.Embed.Colours.Warn);
+
+    if (
+      !interaction.member.roles.cache.has(SupportStaff.id) &&
+      !interaction.member.roles.cache.has(Admin.id)
+    )
+      return interaction.reply({ embeds: [NoPerms] });
+
+    const { getChannel } = interaction.client;
+    let lang = interaction.options.getString("language"); // Grab choice of language code by user
+    let url = "https://www.science.co.il/language/Codes.php"; // URL to all available language codes
+    let text = await interaction.options.getString("text"); // Grab the text to translate by the user
+    let translatelog = await getChannel(
+      supportbot.Translate.TranslateLog,
+      interaction.guild
+    ); // Grab the set logging channel for translations
+
+
+    // Return message if user has provided an invalid language code
+    const result = await translate(text, { to: lang }).catch(async (err) => {
+      if (err && err.code == 400) {
+        await interaction.reply({
+          embeds: [
+            new Discord.EmbedBuilder()
+              .setColor(supportbot.Embed.Colours.Warn)
+              .setTitle("Valid Language Codes")
+              .setURL(url)
+              .setDescription(
+                "Click the title to see which 2 letter language codes are valid."
+              ),
+          ],
+          ephemeral: true,
+        });
+      }
+    });
+    if (!result) return;
+
+    // Embed containing language code, original text and translated text
+    let transembed = new Discord.EmbedBuilder()
+      .setAuthor({ name: interaction.user.tag, iconURL: interaction.user.displayAvatarURL({ dynamic: true }) })
+      .setColor(supportbot.Embed.Colours.Success)
+      .setDescription(`**Translation to ${lang}**`)
+      .addFields(
+        { name: "Original text", value: text },
+        { name: "Translated text", value: result.text },
+      )
+      .setFooter({ text: `Author: ${interaction.user.id}` })
+      .setTimestamp();
+
+    // Send embed [transembed] with translated message to channel
+    await interaction.reply({ embeds: [transembed] });
+
+    // Send embed [transembed] to logging channel
+    await translatelog.send({ embeds: [transembed] });
+  },
+  
+})

Configs/commands.yml

@@ -0,0 +1,151 @@
+#      ___                            _    ___        _
+#    / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_
+#     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |
+#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
+#                |_|  |_|
+#
+#           SupportBot created by Emerald Services
+#           Installed with MIT License
+#
+#           Discord Support: https://discord.gg/emeraldsrv
+#           Official Documentation: https://docs.emeraldsrv.com
+#           Addons Marketplace: https://community.emeraldsrv.com
+#
+#           Commands Configuration (commands.yml)
+
+Help:
+  Command: "help"
+  Description: "Get a list of all the commands."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+Info:
+  Command: "info"
+  Description: "Get information about the **ServerName**."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+TicketPanel:
+  Command: "ticketpanel"
+  Description: "Create the ticket creation panel"
+  Permission: ["Administrator"]
+  Enabled: true  
+
+Profile:
+  Command: "profile"
+  Description: "Shows the profile for a discord member."
+  Permission: ["SendMessages"]
+  # Command is automatically disabled when the TicketClaims is disabled.
+
+OpenTicket:
+  Command: "ticket"
+  Description: "Create a support ticket."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+AddUser:
+  Command: "add"
+  Description: "Add a user to a support ticket."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+ForceAddUser:
+  Command: "forceadd"
+  Description: "Add a user to a support ticket by bypassing the invite system."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+RemoveUser:
+  Command: "remove"
+  Description: "Remove a user from a support ticket."
+  Permission: ["SendMessages"]
+  Enabled: true
+  
+CloseTicket:
+  Command: "close"
+  Description: "Close a support ticket"
+  Permission: ["SendMessages"]
+  Enabled: true
+
+Suggestion:
+  Command: "suggest"
+  Description: "Create a suggestion."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+Embed:
+  Command: "embed"
+  Description: "Build a discord embed."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+Translate:
+  Command: "translate"
+  Description: "Translate something to english"
+  Permission: ["SendMessages"]
+  Enabled: false
+
+UserInfo:
+  Command: "userinfo"
+  Description: "Get info about a user."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+Ping:
+  Command: "ping"
+  Description: "Pong."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+# ---------------------------------------
+#   Bot Moderator Commands
+# ---------------------------------------
+
+Mod:
+  Command: "mod"
+  Description: "Execute a moderation action."
+  Permission: ["BanMembers", "KickMembers"]
+  Enabled: true
+
+  TicketBlacklist:
+    Command: "ticket-blacklist"
+    Description: "Blacklist a user from creating Tickets."
+
+    Add: 
+      Command: "add"
+      Description: "Add a user to the blacklist."
+      
+    Remove:
+      Command: "remove"
+      Description: "Remove a user from the blacklist."
+
+    View:
+      Command: "view"
+      Description: "View all blacklisted users."
+
+# ---------------------------------------
+#   Bot Administrator Commands
+# ---------------------------------------
+
+Settings:
+  Command: "settings"
+  Description: "Update bot settings."
+  Permission: ["Administrator"]
+  Enabled: true
+
+# ---------------------------------------
+#   Command Description Configuration
+# ---------------------------------------
+
+BlacklistDesc: "Blacklist a user from creating Tickets."
+TicketAddDesc: "Add a user to a support ticket."
+TicketRemoveDesc: "Remove a user from a support ticket."
+TranslateCommandDesc: "Translates the language provided, along with the abbreviation (2 char) long language code"
+OpenTicketDesc: "Open a new support ticket."
+CloseTicketDesc: "Close your support ticket."
+InfoCommandDesc: "Get information about the brand."
+PingCommandDesc: "Pong!"
+HelpCommandDesc: "Get a list of all the commands."
+EmbedCommandDesc: "Send a message as an embed."
+SuggestCommandDesc: "Suggest a feature for the server."
+UserInfoCommandDesc: "Get info about a user."

Configs/messages.yml

@@ -0,0 +1,275 @@
+#      ___                            _    ___        _
+#    / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_
+#     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |
+#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
+#                |_|  |_|
+#
+#           SupportBot created by Emerald Services
+#           Installed with MIT License
+#
+#           Discord Support: https://discord.gg/emeraldsrv
+#           Official Documentation: https://docs.emeraldsrv.com
+#           Addons Marketplace: https://community.emeraldsrv.com
+#
+#           Messages Configuration (messages.yml)
+
+# ----------------------------
+# Info Command
+# ----------------------------
+
+Info:
+  Title: "About Us"
+  Description: "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand."
+  Button: "Visit Site"
+  URL: "https://docs.emeraldsrv.com"
+  Colour: "#f74343"
+
+# ----------------------------
+# Welcome/Leave Messages
+# ----------------------------
+
+Welcome:
+  Embed:
+    Colour: "#f74343"
+    Title: "Welcome to ServerName"
+    Message: ":smile: %joined_user% has just landed!"
+    Thumbnail: "BOT"
+
+    ImageEnabled: false
+    ImageURL: "https://animagelink.png/"
+
+Leave:
+  Embed:
+    Colour: "#f74343"
+    Title: "Goodbye!"
+    Message: ":slight_frown: %joined_user% has recently dropped out!"
+    Thumbnail: "BOT"
+
+    ImageEnabled: false
+    ImageURL: "https://animagelink.png/"
+
+# ----------------------------
+# Suggestion Messages
+# ----------------------------
+
+Suggestions:
+  Sent_Title: "Suggestion Sent!"
+  Sent: ":white_check_mark: **You have successfully sent a suggestion.**"
+  NoSelfVote: ":x: **You cannot vote on your own suggestion.**"
+  RemoveVoteButton: "Remove Vote"
+
+# ----------------------------
+# Ticket Messages
+# ----------------------------
+
+Ticket:
+
+#  Available Placeholders:
+
+#  %ticketusername% - User who created the ticket.
+#  <@%ticketauthor%> - Tags the user who created the ticket.
+#  <#%ticketid%> - Mentions the ticket channel.
+
+  TicketAuthorTitle: "%ticketusername%'s Ticket"
+  TicketTitle: "Support Ticket"
+  TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
+  TicketThumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
+  TicketCreatedAlert: ":ticket: Ticked Created: <#%ticketid%>"
+  TicketExists: "❌ Ticket already exists"
+  TicketClaim: ":white_check_mark: Ticket claimed by" #The user who claimed the ticket will be added to the end of this message
+  TicketUnclaim: ":white_check_mark: Ticket unclaimed by" #The user who claimed the ticket will be added to the end of this message
+
+  TicketArchived: ":white_check_mark: Ticket archived."
+  TicketUnarchived: ":white_check_mark: Ticket unarchived."
+  TicketLocked: ":lock: Ticket is locked."
+  DisableInvites: "🔒 Invites have been disabled for this ticket." 
+  EnableInvites: "🔓 Invites have been enabled for this ticket." 
+
+#  Available Placeholders:
+
+#  <@%user%> - Tags the user who was added to the ticket.
+
+  Blacklisted: ":x: You are not allowed to open a ticket"
+  Muted: ":x: You are `Muted` and therefore not allowed to open any tickets"
+  InvalidSubject: "No Reason Provided!"
+
+  ConfirmClose: "Please confirm closing the ticket by clicking the button below."
+  CloseTimeout: "Ticket close confirmation timed out."
+
+  RenamedSuccess: "🏷️ Ticket renamed successfully!"
+
+  ClaimTickets:
+    ClaimTitle: "Incoming Support Request!"
+    ClaimMessage: "A new ticket has been created by <@!%user%>. Click the button below to claim this ticket."
+    ClaimMessage_Edit: "<#%channel%> was claimed by <@!%user%>."
+
+    ClaimedTitle: "Ticket Claimed!"
+    Claimed: "You have successfully claimed this ticket. <#%channel%>"
+    NoPermsToClaimTitle: "Error, no permissions!"
+    NoPermsToClaim: ":x: **Err!** You do not permissions to claim this ticket."
+
+    ReassigningTitle: "Reassigning!..."
+    ReassigningMessage: "<@%user%> did not claim the ticket. **Reassigning...**"
+
+  TicketQuestions:
+    Details: 
+      Title: "Ticket Details"
+      Description: "Questions by <@%user%>" # Use <@%user%> to display the username.
+
+# ----------------------------
+# Review Messages
+# ----------------------------
+
+ReviewSystem:
+  Rate:
+    Title: "Review us!"
+    Description: "Please rate our support for this ticket (1-5 stars)."
+
+  Stars:
+    One: "⭐ 1 Star"
+    Two: "⭐⭐ 2 Stars"
+    Three: "⭐⭐⭐ 3 Stars"
+    Four: "⭐⭐⭐⭐ 4 Stars"
+    Five: "⭐⭐⭐⭐⭐ 5 Stars"
+
+  Comment:
+    Title: "Write a comment."
+    Description: "Write a comment about your experience."
+
+  ReviewEmbed:
+    Title: "Ticket Review"
+    CommentTitle: "Comment"
+    RatingTitle: "Rating"
+    ReviewedStaffTitle: "Reviewed Staff:"
+    ReviewedByTitle: "Reviewed By:"
+    ReviewEmoji: "⭐"
+    Color: "#f7a943"
+
+# ----------------------------
+# Profile Messages
+# ----------------------------
+
+TicketStats: 
+  OpenTickets: "✅ Open Tickets"
+  TotalTickets: "🎫 Total Tickets"
+  ResponseTime: "⏱️ Average Response Time"
+
+  Title: "Your Ticket Stats"
+
+# ----------------------------
+# Mod Command Messages
+# ----------------------------
+
+Mod:
+  
+  TicketBlacklist:
+    Add:
+      Description: "Add a user to the ticket blacklist"
+      UserDescription: "User to blacklist"
+      AlreadyBlacklisted: ":x: {userTag} is already blacklisted."
+      Success: ":white_check_mark: {userTag} has been added to the blacklist. They can no longer use the ticket system."
+
+    Remove:
+      Description: "Remove a user from the ticket blacklist"
+      UserDescription: "User to remove from blacklist"
+      NotBlacklisted: ":x: {userTag} is not blacklisted."
+      Success: ":white_check_mark: {userTag} has been removed from the blacklist. They can now use the ticket system again."
+
+    View:
+      Description: "View the list of all blacklisted users"
+      NoBlacklistedUsers: ":information_source: There are currently no users on the blacklist."
+
+
+# ----------------------------
+# Logging Messages
+# ----------------------------
+
+TicketLog:
+  Title: "Ticket Log"
+  Colour: "#0cc559"
+
+TicketBlacklistLog:
+  Title: "Ticket Blacklist Log"
+  Colour: "#0cc559"
+
+# ----------------------------
+# Misc Messages
+# ----------------------------
+
+AddUser:
+  NotInTicket_Title: "Ticket Invitation"
+  NotInTicket_Description: "This command can only be used within a ticket thread."
+  
+  Invite_Title: "User Invited"
+  Invite_Description: "%username% has been invited to join the ticket."
+
+  DM_Title: "Ticket Invitation"
+  DM_Description: "You have been invited to join the ticket %channelname%. Do you accept?"
+  
+  Accept_Label: "Accept"
+  Reject_Label: "Reject"
+  ViewTicket_Label: "Go to Ticket"
+  
+  Accepted_Title: "Invitation Accepted"
+  Accepted_Message: "You have been added to the ticket."
+  AddedToTicket_Title: "Added to Ticket"
+  AddedToTicket_Description: "You have been added to the ticket %channel_link%."
+
+  # Added Message for inside the ticket, this informs everyone inside the ticket that the user has been added.
+  Added_Title: "User Added"
+  Added_Description: "Successfully added **%username%** to the ticket."
+  
+  Declined_Title: "Invitation Declined"
+  Declined_Message: "You have declined the invitation."
+  
+  NoResponse_Title: "No Response"
+  NoResponse_Message: "You did not respond in time. Please contact staff if you wish to join the ticket."
+  
+  Error_Title: "Error"
+  Error_Adding: "There was an error adding you to the ticket. Please try again."
+  
+  DM_Error_Title: "Error"
+  DM_Error_Description: "Unable to send a DM to %username%. Please ensure your DMs are enabled."
+  
+  Unexpected_Error_Title: "Error"
+  Unexpected_Error_Description: "An unexpected error occurred: %error%"
+
+RemoveUser:
+  NotInTicket_Title: "Error"
+  NotInTicket_Description: "This command can only be used in ticket threads."
+  
+  Removed_Title: "User Removed"
+  Removed_Message: "The user has been successfully removed from the ticket."
+  
+  RemovedFromTicket_Title: "Removed from Ticket"
+  RemovedFromTicket_Description: "You have been removed from the ticket channel %channel_link%."
+
+  Error_Title: "Error"
+  Error_Removing: "There was an error removing the user from the ticket."
+
+ForceAddUser:
+  NotInTicket_Title: "Not a Ticket"
+  NotInTicket_Description: "This command can only be used within a ticket thread."
+
+  Added_Title: "User Added"
+  Added_Description: "Successfully added %username% to the ticket."
+
+  AddedToTicket_Title: "You have been added to a Ticket"
+  AddedToTicket_Description: "You have been added to the ticket channel [%channel_link%]."
+
+  Error_Title: "Error"
+  Error_Adding: "There was an error adding the user to the ticket."
+
+Error:
+  IncorrectPermissions: ":x: **Error!** You do not have the correct permissions to use this command."
+  MissingChannel: ":x: **Error!** Required channel not found. Please ensure it is set up correctly!"
+  UserNotFound: ":x: **Error!** Specified user not found. Please check if they are in this server."
+  CommandNotAllowedHere: ":warning: This command cannot be used in this channel."
+  EntryAlreadyExists: ":warning: Cannot complete the action, as the entry already exists."
+  EntryDoesNotExist: ":warning: Cannot complete the action, as the entry does not exist."
+  ActionFailed: ":x: **Error!** An error occurred while processing your request. Please try again later."
+
+
+
+
+  

Configs/supportbot-ai.yml

@@ -0,0 +1,39 @@
+# -------------------------
+#   SupportBot AI
+#
+# In order to use the SupportBot AI, You need to setup an OpenAI Account. 
+# this can be done at https://platform.openai.com/
+# -------------------------
+
+Enabled: true
+
+General:
+  Name: "SupportBot AI"
+  # What would you like to call your AI
+  Model: "gpt-4o-mini"
+  # You can see a list of OpenAI Models here: https://platform.openai.com/docs/models
+
+  Tokens: 400
+  # Max tokens you can set is 400
+  # For more information about tokens, go to https://openai.com/api/pricing/
+  OpenAI_Key: "OPEN_AI_API_KEY"
+  # To create an OpenAI API key, go to https://platform.openai.com/api-keys
+
+
+  PastebinAPI_Key: "PASTEBIN_API_KEY"
+  # You can get your Pastebin API Key from https://pastebin.com
+  PastebinAPI_URL: "https://pastebin.com/api/api_post.php" 
+
+Channels:
+  AIChannel: "AI_BOT_CHANNEL"
+  # This is the channel where AI will respond in without needing to mention the bot.
+
+Embed:
+  Color: 0x0cc559  # 0x<hexcode>
+  Footer: "SupportBot | Developed by Emerald Development"
+
+Messages:
+  MessageTooLong: "The response was too long, so I've posted it here: {pastebin}"
+  ErrorResponse: "I didn't receive a proper response from OpenAI. Please try again later."
+  OpenAIError: "I'm having some trouble talking to SupportBot AI's Model, OpenAI. Please try again later."
+  AIDisabled: "I am disabled, You have enable me in `supportbot-ai.yml`"

Configs/supportbot.yml

@@ -0,0 +1,289 @@
+#      ___                            _    ___        _
+#    / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_
+#     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |
+#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
+#                |_|  |_|
+#
+#           SupportBot created by Emerald Services
+#           Installed with MIT License
+#
+#           Discord Support: https://discord.gg/emeraldsrv
+#           Official Documentation: https://docs.emeraldsrv.com
+#           Addons Marketplace: https://community.emeraldsrv.com
+#
+#           SupportBot Configuration (supportbot.yml)
+
+SupportBot_Version: "v8.3"
+
+# -------------------------
+#   General
+# -------------------------
+
+General:
+  Name: "SupportBot"
+  Token: "BOT_TOKEN"
+
+  Addons:
+    Enabled: true
+    
+# -------------------------
+#  Activity
+# -------------------------
+
+Activity:
+  Status: "SupportBot v8"
+  Type: "Competing"
+  StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
+
+  # Available Types:
+  # Playing
+  # Watching
+  # Listening
+  # Competing
+  # Streaming (URL required)
+
+  # You can also update the activity via Discord using: /settings
+
+# -------------------------
+#  Embeds
+# -------------------------
+
+Embed:
+  Colours:
+    General: 0x0cc559
+    Success: 0x04b545
+    Error: 0xd13030
+    Warn: 0xfca117
+
+  Footer: "SupportBot | Developed by Emerald Development"
+
+  # Use 0x<hexcode>  to change the colour of the embeds.
+
+# -------------------------
+#  Roles
+# -------------------------
+
+Roles:
+  AutoRole:
+    Enabled: true
+    Role: "ROLE_ID"
+
+  StaffMember:
+    Staff: "ROLE_ID"
+    Admin: "ROLE_ID"
+    Moderator: "ROLE_ID"
+
+  Mod:
+    AllowSupportStaff: false
+
+  # Allow Support Staff to use the /mod command. (More in detail customisation in commands.yml)
+
+# ----------------------------
+#  System Messages
+# ----------------------------
+
+Welcome: 
+  Enabled: true
+  Channel: "JOIN_CHANNEL_ID"
+
+Leave: 
+  Enabled: true
+  Channel: "JOIN_CHANNEL_ID"
+
+# ----------------------------
+#  Suggestions
+# ----------------------------
+
+Suggestions:
+  Channel: "SUGGESTIONS_CHANNEL_ID"
+  UpvoteEmoji: "✅"
+  DownvoteEmoji: "❌"
+
+  UpvoteTitle: "Yes"
+  DownvoteTitle: "No"
+
+  OwnSuggestion: true
+
+  # If false this will not allow the user to vote for a suggestion they created
+  # If true this will allow the user to vote for a suggestion they created
+
+  ShowUsers: true
+  
+  Threads:
+    Enabled: true
+    Title: "Suggestion-releated Thread"
+    Reason: "A thread releted to this suggestion"
+
+  Buttons:
+    Upvote: "2"
+    Downvote: "2"
+    RemoveVote: "4"
+    RemoveVote_Title: "Remove Vote"
+
+    # Available Button Styles
+    # 1 - Blurple
+    # 2 - Grey
+    # 3 - Green
+    # 4 - Red
+
+# -------------------------
+#  Tickets
+# -------------------------
+
+VoiceTickets:
+  Name: "%username%'s VC" 
+  Category: "VOICEE_CATEGORY_ID"
+
+Ticket:
+  TicketType: "channels" 
+
+  # Available TicketTypes:
+  # channels - Tickets will be created as channels in the TicketChannelsCategory
+  # threads - Tickets will be created as threads through the "TicketHome" channel.
+
+  TicketHome: "TICKETHOME_CHANNEL_ID" 
+
+  # What is TicketHome?
+  # - Channel where the Ticket creation panel is sent.
+  # - Channel where ticket threads are made. (only if ticket threads is enabled above.)
+
+  # For TicketType: channels
+  TicketChannelsCategory: "TICKETCHANNEL_CATEGORY_ID" 
+  TicketChannelsCategory2: "TICKETCHANNEL_BACKUP_CATEGORY_ID" # This will be used if the first category has reached the max channel limit.
+  TicketArchiveCategory: "ARCHIVE_CATEGORY_ID"
+  # ---
+
+  Channel: "ticket-" # The prefix for ticket channel names
+  TicketsPerUser: 100
+  DMTranscripts: true
+  TicketReason: true
+  # If ticket reason is set to false, It will not prompt to create a reason
+
+  TicketSubject: "description"
+
+  # Available TicketSubjects:
+  # "description" will display the ticket reason within the channel description
+  # "embed" will display the ticket reason within the ticket embed
+
+  Timeout: 5
+  # Set to true to allow all staff to access the ticket
+
+  Close:
+    StaffOnly: true
+    # Set to false is anyone is able to close a ticket.
+
+    Confirmation_Button: "Confirm Close"
+    Confirmation_Emoji: "🗑️"
+    Confirmation_Style: "2"
+
+    Title: "Are you sure you want to close this ticket?"
+
+    # Available Button Styles:
+    # 1 - Blurple
+    # 2 - Grey
+    # 3 - Green
+    # 4 - Red
+
+  Invites:
+    StaffOnly: true
+
+  ClaimTickets:
+    Enabled: true
+    Channel: "CLAIM_TICKETS_CHANNEL_ID" 
+    # Channel where the ticket assignments are sent for staff to claim.
+    
+    ClaimAcceptTime: 120000
+    # How long the assigned user has to accept the ticket before it gets re-assigned to someone else.
+    # 120000 = 2 Minutes
+    # 180000 = 3 Minutes
+    # 240000 = 4 Minutes
+    # 300000 = 5 Minutes
+    # Time in Mliseconds
+
+    ButtonTitle: "Claim Ticket"
+    ButtonEmoji: "🎫"
+    Button: "1"
+
+    # Available Button Styles
+    # 1 - Blurple
+    # 2 - Grey
+    # 3 - Green
+    # 4 - Red
+
+  ReviewSystem:
+    Enabled: true                
+    Channel: "REVIEW_CHANNEL_ID"
+    UseModal: true
+
+  Questions:
+    Enabled: true  # Set to false to disable ticket questions
+    List:
+      - "Please provide your account email?"
+      - "What is the nature of your issue?"
+      - "Have you tried resolving the issue yourself?"
+
+  Log:
+    TicketDataLog: "TICKET_DATA_LOG_ID"
+    TickeDataTitle: "Ticket Data"
+    TicketBlacklistLog: "TICKET_BLACKLIST_LOG_ID"
+
+# -------------------------
+#  Buttons
+# -------------------------
+Buttons:
+  General:
+    Delete: "🗑️"
+    DeleteStyle: "4"
+
+  Voice:
+    TicketDeleteText: "Delete Voice Channel"
+
+  Tickets:
+    ClaimEmoji: "🧑‍💻"
+    ClaimStyle: "1"
+
+    Unarchive: "Unarchive Ticket"
+    Unarchive_Emoji: "♻️"
+    Unarchive_Style: "2"
+
+    Unlock: "Unlock Ticket"
+    Unlock_Emoji: "🔓"
+    Unlock_Style: "2"
+
+    # Available Button Styles
+    # 1 - Blurple
+    # 2 - Grey
+    # 3 - Green
+    # 4 - Red
+
+# -------------------------
+#  Select Menus
+# -------------------------
+
+SelectMenus:
+  Tickets:
+    PanelEmoji: "⚙️"
+    
+    CloseEmoji: "🗑️"
+    ArchiveEmoji: "♻️"
+    LockEmoji: "🔐"
+    RenameEmoji: "🏷️"
+    VCEmoji: "🔊"
+
+    EnableInvitesEmoji: "📤"
+    DisableInvitesEmoji: "📥"
+
+# -------------------------
+#  Logging
+# -------------------------
+
+MessageDelete:
+  Channel: "MESSAGE_DELETE_CHANNEL_ID""
+  Colour: "#d92525"
+
+MessageUpdate:
+  Channel: "MESSAGE_UPDATE_CHANNEL_ID"
+  Colour: "#f2a024"
+
+Translate:
+  TranslateLog: "TRANSLATE_LOG_ID"

Configs/ticket-panel.yml

@@ -0,0 +1,46 @@
+#      ___                            _    ___        _
+#    / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_
+#     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |
+#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
+#                |_|  |_|
+#
+#           SupportBot created by Emerald Services
+#           Installed with MIT License
+#
+#           Discord Support: https://discord.gg/emeraldsrv
+#           Official Documentation: https://docs.emeraldsrv.com
+#           Addons Marketplace: https://community.emeraldsrv.com
+#
+#           Ticket Creation Panel Configuration (ticket-panel.yml)
+
+# -------------------------------
+#   Ticket Panel Configuration
+# -------------------------------
+
+Panel: true
+
+# ----------------------------------------
+#   Ticket Panel Message Configuration #2b2d31
+# ----------------------------------------
+
+PanelTitle: "SupportBot"
+PanelColour: "#0cc559"
+
+Button:
+  Text: "Create Ticket"
+  Emoji: "🎫"
+  Color: "2"
+
+# Available Button Styles
+# 1 - Blurple
+# 2 - Grey
+# 3 - Red
+# 4 - Green
+
+TicketPanel_Description: true
+TicketPanel_Thumbnail: false
+TicketPanel_Image: true
+
+PanelMessage: "Click on the button to file a `Ticket` and our team will try their best to assist you in the best way we can!"
+PanelThumbnail: "https://i.imgur.com/ieeZejl.png"
+PanelImage: "https://i.imgur.com/dejQvkg.png"

Data/BlacklistedUsers.json

@@ -0,0 +1,3 @@
+{
+    "blacklistedUsers": []
+}

Data/Profiles.json

@@ -0,0 +1 @@
+{}

Data/StaffData.json

@@ -0,0 +1 @@
+{}

Data/SuggestionData.json

@@ -0,0 +1 @@
+{}

Data/SupportBot-AI.json

@@ -0,0 +1 @@
+{}

Data/TicketData.json

@@ -0,0 +1,5 @@
+{
+    "tickets": [
+        {}
+    ]
+}

Data/profiles/0000000000000000.json

@@ -0,0 +1,5 @@
+{
+  "bio": "",
+  "timezone": "",
+  "clockedIn": false
+}

Data/settings.json

@@ -0,0 +1 @@
+{}

Data/ticket-panel-id.json

@@ -0,0 +1,4 @@
+{
+    "id": 0,
+    "TicketPanelID": "000000000000000"
+}

Events/guildCreate.js

@@ -0,0 +1,9 @@
+const Event = require("../Structures/Event.js");
+module.exports = new Event("guildCreate", async (client) => {
+  console.log(
+    `\u001b[31m`,
+    `${client.user.username} is not in the correct server set in your config. Please leave all other servers and restart the bot.`
+  );
+  console.log(`\u001b[31m`, `${client.user.username} will now exit.`);
+  return process.exit(1);
+});

Events/guildDelete.js

@@ -0,0 +1,10 @@
+const Event = require("../Structures/Event.js");
+
+module.exports = new Event("guildDelete", async (client) => {
+  console.log(
+    `\u001b[31m`,
+    `${client.user.username} is not in the correct server set in your config. Please join the server and restart the bot.`
+  );
+  console.log(`\u001b[31m`, `${client.user.username} will now exit.`);
+  return process.exit(1);
+});

Events/guildMemberAdd.js

@@ -0,0 +1,56 @@
+
+const Discord = require('discord.js');
+const fs = require("fs");
+const Event = require("../Structures/Event.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(
+    fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+  
+const cmdconfig = yaml.load(
+    fs.readFileSync("./Configs/commands.yml", "utf8")
+);
+  
+const msgconfig = yaml.load(
+    fs.readFileSync("./Configs/messages.yml", "utf8")
+);
+
+module.exports = new Event("guildMemberAdd", async (client, member, interaction, guild) => {
+
+    if (supportbot.Welcome.Enabled) {
+        const WelcomeChannel = member.guild.channels.cache.get(supportbot.Welcome.Channel) ||
+                               member.guild.channels.cache.find(channel => channel.name === supportbot.Welcome.Channel);
+
+        const WelcomeEmbed = new Discord.EmbedBuilder()
+            .setColor(msgconfig.Welcome.Embed.Colour)
+            .setTitle(msgconfig.Welcome.Embed.Title)
+            .setDescription(msgconfig.Welcome.Embed.Message.replace(/%joined_user%/g, member.user))
+            .setTimestamp();
+        
+        if (msgconfig.Welcome.Embed.Thumbnail === "BOT") {
+            WelcomeEmbed.setThumbnail(client.user.displayAvatarURL())
+        } else if (msgconfig.Welcome.Embed.Thumbnail === "USER") {
+            WelcomeEmbed.setThumbnail(member.user.displayAvatarURL())
+        }
+    
+        if (msgconfig.Welcome.Embed.ImageEnabled) {
+            WelcomeEmbed.setImage(msgconfig.Welcome.Embed.ImageURL)
+        }
+    
+        if (WelcomeChannel) {
+            WelcomeChannel.send({ embeds: [WelcomeEmbed] });
+        }
+    
+        if (supportbot.Roles.AutoRole.Enabled) {
+            const role = member.guild.roles.cache.get(supportbot.Roles.AutoRole.Role) ||
+                         member.guild.roles.cache.find(role => role.name === supportbot.Roles.AutoRole.Role);
+            if (role) {
+                member.roles.add(role);
+            }
+        }
+    
+        console.log(`\u001b[32m`, `[+]`, `\u001b[33m`, `${member.user.username} joined the server!`);
+    }
+
+});

Events/guildMemberRemove.js

@@ -0,0 +1,50 @@
+
+const Discord = require('discord.js');
+const fs = require("fs");
+const Event = require("../Structures/Event.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(
+    fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+  
+const cmdconfig = yaml.load(
+    fs.readFileSync("./Configs/commands.yml", "utf8")
+);
+  
+const msgconfig = yaml.load(
+    fs.readFileSync("./Configs/messages.yml", "utf8")
+);
+
+module.exports = new Event("guildMemberRemove", async (client, member, interaction, guild) => {
+
+    if (supportbot.Leave.Enabled) {
+        const LeaveChannel = member.guild.channels.cache.get(supportbot.Leave.Channel) ||
+                             member.guild.channels.cache.find(channel => channel.name === supportbot.Leave.Channel);
+
+        const LeaveEmbed = new Discord.EmbedBuilder()
+            .setColor(msgconfig.Leave.Embed.Colour)
+            .setTitle(msgconfig.Leave.Embed.Title)
+            .setDescription(msgconfig.Leave.Embed.Message.replace(/%left_user%/g, member.user))
+            .setTimestamp();
+        
+        if (msgconfig.Leave.Embed.Thumbnail === "BOT") {
+            LeaveEmbed.setThumbnail(client.user.displayAvatarURL());
+        } else if (msgconfig.Leave.Embed.Thumbnail === "USER") {
+            LeaveEmbed.setThumbnail(member.user.displayAvatarURL());
+        }
+    
+        if (msgconfig.Leave.Embed.ImageEnabled) {
+            LeaveEmbed.setImage(msgconfig.Leave.Embed.ImageURL);
+        }
+    
+        if (LeaveChannel) {
+            LeaveChannel.send({
+                embeds: [LeaveEmbed]
+            });
+        }
+    
+        console.log(`\u001b[31m`, `[-]`, `\u001b[33m`, `${member.user.username} left the server!`);
+    }
+
+});

Events/interactionCreate.js

@@ -0,0 +1,831 @@
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Event = require("../Structures/Event.js");
+
+let suggestions;
+try {
+  suggestions = require("../Data/SuggestionData.json");
+} catch (error) {
+  suggestions = {};
+}
+
+module.exports = new Event("interactionCreate", async (client, interaction) => {
+
+  if (interaction.type === Discord.InteractionType.ApplicationCommand) {
+    const command = client.commands.find(
+      (cmd) => cmd.name.toLowerCase() === interaction.commandName
+    );
+
+    if (interaction.user.bot || !interaction.guild) return;
+
+    const NotValid = new Discord.EmbedBuilder()
+      .setDescription(`:x: \`Invalid Command\``)
+      .setColor(supportbot.Embed.Colours.Error);
+
+    if (!command)
+      return interaction.reply({
+        embeds: [NotValid],
+        ephemeral: true,
+      });
+
+    const permission = interaction.member.permissions.has(command.permissions);
+
+    const ValidPerms = new Discord.EmbedBuilder()
+      .setDescription(
+        "> :x: `Invalid Permissions` Do you have the correct permissions to execute this command?"
+      )
+      .setColor(supportbot.Embed.Colours.Error);
+
+    if (!permission)
+      return interaction.reply({
+        embeds: [ValidPerms],
+        ephemeral: true,
+      });
+
+    try {
+      if (command.name === cmdconfig.OpenTicket.Command && supportbot.Ticket.TicketReason) {
+        const modal = new Discord.ModalBuilder()
+          .setCustomId("ticketReasonModal")
+          .setTitle("Ticket Reason")
+          .addComponents(
+            new Discord.ActionRowBuilder().addComponents(
+              new Discord.TextInputBuilder()
+                .setCustomId("reasonInput")
+                .setLabel("Reason")
+                .setStyle(Discord.TextInputStyle.Paragraph)
+                .setRequired(true)
+            )
+          );
+
+        await interaction.showModal(modal);
+      } else {
+        console.log("\u001b[32m", "[Executed]", "\u001b[37;1m", `${interaction.user.username} has executed ${command.name}`);
+        await command.run(interaction);
+      }
+    } catch (error) {
+      console.error("Error executing command:", error);
+      await interaction.reply({
+        content: "An error occurred while executing the command.",
+        ephemeral: true,
+      });
+    }
+  }
+
+  if (interaction.isModalSubmit()) {
+    if (interaction.customId === "ticketReasonModal") {
+      const reason = interaction.fields.getTextInputValue("reasonInput");
+      interaction.customId = `createticket-${reason}`;
+      const cmd = client.commands.get(cmdconfig.OpenTicket.Command);
+      if (cmd) {
+        interaction.reason = reason; // Attach the reason to the interaction object
+        await cmd.run(interaction);
+      } else {
+        console.error("Command not found.");
+      }
+    }
+  }
+
+  if (interaction.customId === "renameTicketModal") {
+    const newTicketName = interaction.fields.getTextInputValue("renameTicket");
+
+    // Fixing the ticketChannelId extraction and lookup
+    const ticketChannelId = interaction.channel.id;
+
+    let ticketChannel;
+    if (supportbot.Ticket.TicketType === "threads") {
+        ticketChannel = interaction.guild.channels.cache.get(ticketChannelId);
+    } else if (supportbot.Ticket.TicketType === "channels") {
+        ticketChannel = interaction.guild.channels.cache.get(ticketChannelId);
+    }
+
+    if (!ticketChannel) {
+        return interaction.reply({
+            content: "Ticket channel not found.",
+            ephemeral: true,
+        });
+    }
+
+    try {
+        await ticketChannel.setName(newTicketName);
+
+        const renamedsuccess = new Discord.EmbedBuilder()
+            .setDescription(msgconfig.Ticket.RenamedSuccess)
+            .setColor(supportbot.Embed.Colours.Success);
+
+        return interaction.reply({
+            embeds: [renamedsuccess],
+            ephemeral: true,
+        });
+    } catch (error) {
+        console.error("Error renaming the ticket:", error);
+        return interaction.reply({
+            content: "There was an error renaming the ticket.",
+            ephemeral: true,
+        });
+    }
+}
+  if (interaction.isStringSelectMenu()) {
+    if (interaction.customId === "ticketcontrolpanel") {
+      const selectedOption = interaction.values[0];
+      const { getRole, getChannel } = interaction.client;
+      switch (selectedOption) {
+
+        case "ticketclose":
+          const closeCommand = client.commands.get(cmdconfig.CloseTicket.Command);
+          if (closeCommand) {
+            await closeCommand.run(interaction);
+          } else {
+            console.error("[X] Close Command Not Found");
+          }
+          break;
+
+          case "supportvc":
+            const ticketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+            const ticketInfo = ticketData.tickets.find(t => t.id === interaction.channel.id);
+        
+            if (ticketInfo) {
+              const user = interaction.guild.members.cache.get(ticketInfo.user) || ticketInfo.user;
+              const claimedBy = interaction.guild.members.cache.get(ticketInfo.claimedBy) || ticketInfo.claimedBy;
+              const Admin = await interaction.guild.roles.fetch(supportbot.Roles.StaffMember.Admin);
+              const Staff = await interaction.guild.roles.fetch(supportbot.Roles.StaffMember.Staff);
+
+              const VCcategory = interaction.guild.channels.cache.find(
+                (c) => c.name === supportbot.VoiceTickets.Category || c.id === supportbot.VoiceTickets.Category
+              );
+      
+              if (!VCcategory) {
+                return interaction.reply({
+                  content: "The Support VC category does not exist!",
+                  ephemeral: true,
+                });
+              }
+
+              let username = user ? user.user.username : "Unknown User"; 
+
+              let SupportVoice = await interaction.guild.channels.create({
+                name: supportbot.VoiceTickets.Name.replace(/%username%/g, username),
+                type: Discord.ChannelType.GuildVoice,
+                parent: VCcategory,
+                permissionOverwrites: [
+                  {
+                    id: user,
+                    allow: [
+                      Discord.PermissionsBitField.Flags.Connect,
+                      Discord.PermissionsBitField.Flags.Speak,
+                      Discord.PermissionsBitField.Flags.ViewChannel,
+                    ],
+                  },
+                  {
+                    id: Staff,
+                    allow: [
+                      Discord.PermissionsBitField.Flags.Connect,
+                      Discord.PermissionsBitField.Flags.Speak,
+                      Discord.PermissionsBitField.Flags.ViewChannel,
+                    ],
+                  },
+                  {
+                    id: Admin,
+                    allow: [
+                      Discord.PermissionsBitField.Flags.Connect,
+                      Discord.PermissionsBitField.Flags.Speak,
+                      Discord.PermissionsBitField.Flags.ViewChannel,
+                    ],
+                  },
+                  {
+                    id: interaction.guild.id,
+                    deny: [Discord.PermissionsBitField.Flags.ViewChannel],
+                  },
+                ],
+              });
+
+              ticketInfo.voiceChannelId = SupportVoice.id;
+              
+              fs.writeFileSync("./Data/TicketData.json", JSON.stringify(ticketData, null, 2));
+              
+              const VCDeleteButton = new Discord.ButtonBuilder()
+                .setCustomId("deleteSupportVC")
+                .setLabel(supportbot.Buttons.Voice.TicketDeleteText)
+                .setEmoji(supportbot.Buttons.General.Delete)
+                .setStyle(supportbot.Buttons.General.DeleteStyle);
+              
+              const VCDeleteRow = new Discord.ActionRowBuilder().addComponents(VCDeleteButton);
+              
+              const vcmadeembed = new Discord.EmbedBuilder()
+                .setDescription(`> **Support VC Created:** <#${SupportVoice.id}>`)
+                .setColor(supportbot.Embed.Colours.Success);
+              
+              await interaction.reply({
+                embeds: [vcmadeembed],
+                components: [VCDeleteRow],
+              });
+
+            }
+          break;
+
+          case "archiveticket":
+              const arcembed = new Discord.EmbedBuilder()
+                .setDescription(msgconfig.Ticket.TicketArchived)
+                .setColor(supportbot.Embed.Colours.Success);
+
+              const CloseButton = new Discord.ButtonBuilder()
+                .setCustomId("confirmCloseTicket")
+                .setLabel(supportbot.Ticket.Close.Confirmation_Button)
+                .setEmoji(supportbot.Ticket.Close.Confirmation_Emoji)
+                .setStyle(supportbot.Ticket.Close.Confirmation_Style);
+
+              const unarchiveButton = new Discord.ButtonBuilder()
+                .setCustomId("unarchiveTicket")
+                .setLabel(supportbot.Buttons.Tickets.Unarchive)
+                .setEmoji(supportbot.Buttons.Tickets.Unarchive_Emoji)
+                .setStyle(supportbot.Buttons.Tickets.Unarchive_Style);
+
+              const ArchivedOptions = new Discord.ActionRowBuilder() 
+                .addComponents(CloseButton, unarchiveButton);
+
+                await interaction.channel.send({
+                  embeds: [arcembed],
+                  components: [ArchivedOptions],
+                });
+
+                if (supportbot.Ticket.TicketType === "threads") {
+                  await interaction.channel.setArchived(true);
+                }
+              
+                if (supportbot.Ticket.TicketType === "channels") {
+                  const { getRole, getChannel } = interaction.client;
+                  await interaction.channel.setParent(supportbot.Ticket.TicketArchiveCategory);
+
+                  const ticketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+                  const ticketInfo = ticketData.tickets.find(t => t.id === interaction.channel.id);
+              
+                  if (ticketInfo) {
+                    const user = interaction.guild.members.cache.get(ticketInfo.user) || ticketInfo.user;
+                    const claimedBy = interaction.guild.members.cache.get(ticketInfo.claimedBy) || ticketInfo.claimedBy;
+                    const Admin = await interaction.guild.roles.fetch(supportbot.Roles.StaffMember.Admin);
+                    const Staff = await interaction.guild.roles.fetch(supportbot.Roles.StaffMember.Staff);
+              
+                    if (user && user.id) {
+                      await interaction.channel.permissionOverwrites.edit(user.id, {
+                        ViewChannel: false,
+                        SendMessages: false,
+                      });
+                    }
+              
+                    if (supportbot.ClaimTickets === true) {
+                      if (claimedBy && claimedBy.id) {
+                        await interaction.channel.permissionOverwrites.edit(claimedBy.id, {
+                          ViewChannel: true,
+                          SendMessages: true,
+                          ReadMessageHistory: true,
+                        });
+                      }  
+                    }
+  
+                    if (supportbot.ClaimTickets === false) {
+                      if (Staff && Staff.id) {
+                        await interaction.channel.permissionOverwrites.edit(claimedBy.id, {
+                          ViewChannel: true,
+                          SendMessages: true,
+                          ReadMessageHistory: true,
+                        });
+                      }  
+                    }
+              
+                    if (Admin && Admin.id) {
+                      await interaction.channel.permissionOverwrites.edit(Admin.id, {
+                        ViewChannel: true,
+                        SendMessages: true,
+                        ReadMessageHistory: true,
+                      });
+                    }
+              
+                    await interaction.channel.permissionOverwrites.edit(interaction.guild.roles.everyone.id, {
+                      ViewChannel: false,
+                      SendMessages: false,
+                      ReadMessageHistory: false,
+                    });
+                  }
+            
+                }
+
+                break;
+
+                case "lockticket":
+                  const lockembed = new Discord.EmbedBuilder()
+                    .setDescription(msgconfig.Ticket.TicketLocked)
+                    .setColor(supportbot.Embed.Colours.Success);
+              
+                  const unlockButton = new Discord.ButtonBuilder()
+                    .setCustomId("unlockTicket")
+                    .setLabel(supportbot.Buttons.Tickets.Unlock)
+                    .setEmoji(supportbot.Buttons.Tickets.Unlock_Emoji)
+                    .setStyle(supportbot.Buttons.Tickets.Unlock_Style);
+              
+                  const LockedOptions = new Discord.ActionRowBuilder()
+                    .addComponents(unlockButton);
+              
+                  await interaction.channel.send({
+                    embeds: [lockembed],
+                    components: [LockedOptions],
+                    ephemeral: false, 
+                  });
+              
+
+                  if (supportbot.Ticket.TicketType === "threads") {
+                    await interaction.channel.setLocked(true);  
+                  }
+              
+                  break;
+
+                  case "unlockTicket":
+                    const unlockEmbed = new Discord.EmbedBuilder()
+                      .setDescription(msgconfig.Ticket.TicketUnlocked)
+                      .setColor(supportbot.Embed.Colours.Success);
+                
+                    await interaction.channel.send({
+                      embeds: [unlockEmbed],
+                      ephemeral: false,
+                    });
+                
+                    if (supportbot.Ticket.TicketType === "threads") {
+                      await interaction.channel.setLocked(false);  
+                    }
+                
+                    break;
+              
+        case "enableinvites":
+          await handleInvites(interaction, true);
+          break;
+
+        case "disableinvites":
+          await handleInvites(interaction, false);
+          break;
+
+        case "renameticket":
+          const modal = new Discord.ModalBuilder()
+          .setCustomId("renameTicketModal")
+          .setTitle("Rename Channel")
+          .addComponents(
+            new Discord.ActionRowBuilder()
+              .addComponents(
+                new Discord.TextInputBuilder()
+                  .setCustomId("renameTicket")
+                  .setLabel("New Channel Name")
+                  .setStyle(Discord.TextInputStyle.Short)
+                  .setRequired(true)
+                )
+              );
+            await interaction.showModal(modal);
+            break;
+
+      }
+    }
+  }
+
+  if (interaction.customId === 'deleteSupportVC') {
+    const ticketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+    const ticketInfo = ticketData.tickets.find(t => t.id === interaction.channel.id);
+  
+    if (ticketInfo && ticketInfo.voiceChannelId) {
+      try {
+        const voiceChannel = await interaction.guild.channels.fetch(ticketInfo.voiceChannelId).catch(() => null);
+  
+        if (voiceChannel) {
+          await voiceChannel.delete();
+  
+          const successEmbed = new Discord.EmbedBuilder()
+            .setDescription('✅ Support voice channel has been successfully deleted!')
+            .setColor(supportbot.Embed.Colours.Success);
+  
+          await interaction.reply({
+            embeds: [successEmbed],
+            ephemeral: true,
+          });
+  
+          ticketInfo.voiceChannelId = null; 
+          fs.writeFileSync("./Data/TicketData.json", JSON.stringify(ticketData, null, 2));
+        } else {
+          const errorEmbed = new Discord.EmbedBuilder()
+            .setDescription('❌ The associated voice channel could not be found.')
+            .setColor(supportbot.Embed.Colours.Error);
+  
+          await interaction.reply({
+            embeds: [errorEmbed],
+            ephemeral: true,
+          });
+        }
+      } catch (error) {
+        console.error('Error deleting the Voice Channel:', error);
+  
+        const errorEmbed = new Discord.EmbedBuilder()
+          .setDescription('❌ **There was an error trying to delete this voice channel. Please try again later.**')
+          .setColor(supportbot.Embed.Colours.Error);
+  
+        await interaction.reply({
+          embeds: [errorEmbed],
+          ephemeral: true,
+        });
+      }
+    } else {
+      const errorEmbed = new Discord.EmbedBuilder()
+        .setDescription('⚠️ This button is not linked to a valid voice channel.')
+        .setColor(supportbot.Embed.Colours.Warn);
+  
+      await interaction.reply({
+        embeds: [errorEmbed],
+        ephemeral: true,
+      });
+    }
+  }
+  
+
+
+  if (interaction.isButton()) {
+    if (interaction.customId === "unarchiveTicket") {
+
+      if (supportbot.Ticket.TicketType === "threads") {
+        await interaction.channel.setArchived(false);
+      }
+    
+      if (supportbot.Ticket.TicketType === "channels") {
+        const { getRole, getChannel } = interaction.client;
+        await interaction.channel.setParent(supportbot.Ticket.TicketChannelsCategory);
+
+        const ticketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+        const ticketInfo = ticketData.tickets.find(t => t.id === interaction.channel.id);
+      
+        if (ticketInfo) {
+          const user = interaction.guild.members.cache.get(ticketInfo.user) || ticketInfo.user;
+          const claimedBy = interaction.guild.members.cache.get(ticketInfo.claimedBy) || ticketInfo.claimedBy;
+          const Admin = await interaction.guild.roles.fetch(supportbot.Roles.StaffMember.Admin);
+          const Staff = await interaction.guild.roles.fetch(supportbot.Roles.StaffMember.Staff);
+      
+          if (user && user.id) {
+            await interaction.channel.permissionOverwrites.edit(user.id, {
+              ViewChannel: true,
+              SendMessages: true,
+              ReadMessageHistory: true,
+            });
+          }
+      
+          if (supportbot.ClaimTickets === true) {
+            if (claimedBy && claimedBy.id) {
+              await interaction.channel.permissionOverwrites.edit(claimedBy.id, {
+                ViewChannel: true,
+                SendMessages: true,
+                ReadMessageHistory: true,
+              });
+            }  
+          }
+
+          if (supportbot.ClaimTickets === false) {
+            if (Staff && Staff.id) {
+              await interaction.channel.permissionOverwrites.edit(claimedBy.id, {
+                ViewChannel: true,
+                SendMessages: true,
+                ReadMessageHistory: true,
+              });
+            }  
+          }
+      
+          if (Admin && Admin.id) {
+            await interaction.channel.permissionOverwrites.edit(Admin.id, {
+              ViewChannel: true,
+              SendMessages: true,
+              ReadMessageHistory: true,
+            });
+          }
+      
+          await interaction.channel.permissionOverwrites.edit(interaction.guild.roles.everyone.id, {
+            ViewChannel: false,
+            SendMessages: false,
+            ReadMessageHistory: false,
+          });
+        }
+      }
+    
+      const unrcembed = new Discord.EmbedBuilder()
+        .setDescription(msgconfig.Ticket.TicketUnarchived)
+        .setColor(supportbot.Embed.Colours.Success);
+    
+      await interaction.update({
+        embeds: [unrcembed],
+        components: [],
+      });
+    
+    }
+
+    if (interaction.customId === "createticket") {
+      if (supportbot.Ticket.TicketReason) {
+        const modal = new Discord.ModalBuilder()
+          .setCustomId("ticketReasonModal")
+          .setTitle("Ticket Reason")
+          .addComponents(
+            new Discord.ActionRowBuilder().addComponents(
+              new Discord.TextInputBuilder()
+                .setCustomId("reasonInput")
+                .setLabel("Reason")
+                .setStyle(Discord.TextInputStyle.Paragraph)
+                .setRequired(true)
+            )
+          );
+
+        await interaction.showModal(modal);
+      } else {
+        try {
+          const cmd = client.commands.get(cmdconfig.OpenTicket.Command);
+          if (!cmd) return;
+          await cmd.run(interaction);
+        } catch (error) {
+          console.error("Error executing the ticket command:", error);
+          await interaction.reply({
+            content: "An error occurred while creating the ticket.",
+            ephemeral: true,
+          });
+        }
+      }
+    }
+
+    if (interaction.customId === "openticket") {
+      if (supportbot.Ticket.TicketReason) {
+        const modal = new Discord.ModalBuilder()
+          .setCustomId("ticketReasonModal")
+          .setTitle("Ticket Reason")
+          .addComponents(
+            new Discord.ActionRowBuilder().addComponents(
+              new Discord.TextInputBuilder()
+                .setCustomId("reasonInput")
+                .setLabel("Reason")
+                .setStyle(Discord.TextInputStyle.Paragraph)
+                .setRequired(true)
+            )
+          );
+
+        await interaction.showModal(modal);
+      } else {
+        try {
+          const cmd = client.commands.get(cmdconfig.OpenTicket.Command);
+          if (!cmd) return;
+          await cmd.run(interaction);
+        } catch (error) {
+          console.error(error);
+        }
+      }
+    }
+
+    if (interaction.customId.startsWith("claimticket-")) {
+      const ticketChannelId = interaction.customId.split("-")[1];
+      const ticketChannel = interaction.guild.channels.cache.get(ticketChannelId);
+      if (!ticketChannel) {
+        return interaction.reply({
+          content: "Ticket channel not found.",
+          ephemeral: true,
+        });
+      }
+
+      const { getRole, getChannel } = interaction.client;
+      const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+      const RolePerms = new Discord.EmbedBuilder()
+        .setTitle("Invalid Permissions!")
+        .setDescription(
+          `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
+        )
+        .setColor(supportbot.Embed.Colours.Warn);
+
+      if (!Staff || !Admin) {
+        return interaction.reply({
+          embeds: [RolePerms],
+          ephemeral: true,
+        });
+      }
+
+      const NoPermsClaim = new Discord.EmbedBuilder()
+        .setTitle(msgconfig.Ticket.ClaimTickets.NoPermsToClaimTitle)
+        .setDescription(
+          msgconfig.Ticket.ClaimTickets.NoPermsToClaim.replace("%channel%", ticketChannel.name)
+        )
+        .setColor(supportbot.Embed.Colours.Error);
+
+      if (!interaction.member.roles.cache.has(Staff.id) && !interaction.member.roles.cache.has(Admin.id)) {
+        return interaction.reply({
+          embeds: [NoPermsClaim],
+          ephemeral: true,
+        });
+      }
+
+      if (supportbot.Ticket.TicketType === "threads") {
+        await ticketChannel.members.add(interaction.user.id); 
+
+    } else if (supportbot.Ticket.TicketType === "channels") {
+        await ticketChannel.permissionOverwrites.create(interaction.user.id, {
+            ViewChannel: true,
+            SendMessages: true,
+            ReadMessageHistory: true,
+        }); 
+
+        await ticketChannel.permissionOverwrites.create(Admin, {
+            ViewChannel: true,
+            SendMessages: true,
+            ReadMessageHistory: true,
+        }); 
+
+        await ticketChannel.permissionOverwrites.create(interaction.guild.roles.everyone, {
+          ViewChannel: false,
+        }); 
+    }
+    
+      const pingclaimedstaff = await ticketChannel.send(`<@${interaction.user.id}>`);
+
+      setTimeout(() => {
+        pingclaimedstaff.delete();
+      }, 2000);
+
+      const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+      const ticketIndex = TicketData.tickets.findIndex((t) => t.id === ticketChannelId);
+      if (ticketIndex !== -1) {
+        TicketData.tickets[ticketIndex].claimedBy = interaction.user.id;
+        TicketData.tickets[ticketIndex].claimedAt = new Date().toISOString();
+        fs.writeFileSync("./Data/TicketData.json", JSON.stringify(TicketData, null, 4));
+      }
+
+      const claimMessage = await interaction.message.fetch();
+      const claimedEmbed = new Discord.EmbedBuilder(claimMessage.embeds[0].data)
+        .setTitle(msgconfig.Ticket.ClaimTickets.ClaimedTitle)
+        .setDescription(
+          msgconfig.Ticket.ClaimTickets.ClaimMessage_Edit.replace("%user%", interaction.user.id).replace("%channel%", ticketChannel.id)
+        )
+        .setColor(supportbot.Embed.Colours.Success);
+
+      const successfullyClaimed = new Discord.EmbedBuilder()
+        .setTitle(msgconfig.Ticket.ClaimTickets.ClaimedTitle)
+        .setDescription(msgconfig.Ticket.ClaimTickets.Claimed.replace("%channel%", ticketChannel.id))
+        .setColor(supportbot.Embed.Colours.Success);
+
+      await claimMessage.edit({ embeds: [claimedEmbed], components: [] });
+      await interaction.reply({
+        embeds: [successfullyClaimed],
+        ephemeral: true,
+      });
+    }
+
+    // SUGGESTION INTERACTIONS [START]
+
+    if (
+      interaction.customId === "upvote" ||
+      interaction.customId === "downvote" ||
+      interaction.customId === "removevote"
+    ) {
+      const suggestion = suggestions[interaction.message.id];
+      if (!suggestion)
+        return interaction.reply({ content: "Suggestion not found.", ephemeral: true });
+
+      const userId = interaction.user.id;
+      const hasUpvoted = suggestion.upvotes.includes(userId);
+      const hasDownvoted = suggestion.downvotes.includes(userId);
+
+      if (interaction.customId === "upvote") {
+        if (hasUpvoted) {
+          suggestion.upvotes = suggestion.upvotes.filter((id) => id !== userId);
+        } else {
+          suggestion.upvotes.push(userId);
+          if (hasDownvoted) {
+            suggestion.downvotes = suggestion.downvotes.filter((id) => id !== userId);
+          }
+        }
+      } else if (interaction.customId === "downvote") {
+        if (hasDownvoted) {
+          suggestion.downvotes = suggestion.downvotes.filter((id) => id !== userId);
+        } else {
+          suggestion.downvotes.push(userId);
+          if (hasUpvoted) {
+            suggestion.upvotes = suggestion.upvotes.filter((id) => id !== userId);
+          }
+        }
+      } else if (interaction.customId === "removevote") {
+        suggestion.upvotes = suggestion.upvotes.filter((id) => id !== userId);
+        suggestion.downvotes = suggestion.downvotes.filter((id) => id !== userId);
+      }
+
+      fs.writeFileSync("./Data/SuggestionData.json", JSON.stringify(suggestions, null, 2));
+
+      const upvoteCount = suggestion.upvotes.length;
+      const downvoteCount = suggestion.downvotes.length;
+
+      const updatedEmbed = new Discord.EmbedBuilder(interaction.message.embeds[0].data).setFields([
+        { name: "Suggestion", value: suggestion.suggestion, inline: true },
+        { name: "From", value: `<@${suggestion.author}>` },
+        {
+          name: `${supportbot.Suggestions.UpvoteEmoji} ${supportbot.Suggestions.UpvoteTitle}`,
+          value: `${upvoteCount}`,
+          inline: true,
+        },
+        {
+          name: `${supportbot.Suggestions.DownvoteEmoji} ${supportbot.Suggestions.DownvoteTitle}`,
+          value: `${downvoteCount}`,
+          inline: true,
+        },
+      ]);
+
+      await interaction.update({ embeds: [updatedEmbed] });
+    }
+
+  }
+
+  async function handleInvites(interaction, enable) {
+    if (supportbot.Ticket.Invites.StaffOnly) {
+      const { getRole, getChannel } = interaction.client;
+      const SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+      if (!SupportStaff || !Admin) {
+        return interaction.reply(
+          "Some roles seem to be missing!\nPlease check for errors when starting the bot."
+        );
+      }
+
+      const NoPerms = new Discord.EmbedBuilder()
+        .setTitle("Invalid Permissions!")
+        .setDescription(
+          `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
+        )
+        .setColor(supportbot.Embed.Colours.Warn);
+
+      if (
+        !interaction.member.roles.cache.has(SupportStaff.id) &&
+        !interaction.member.roles.cache.has(Admin.id)
+      ) {
+        return interaction.reply({ embeds: [NoPerms] });
+      }
+    }
+
+    await interaction.channel.setInvitable(enable);
+
+    const message = enable ? msgconfig.Ticket.EnableInvites : msgconfig.Ticket.DisableInvites;
+    const embed = new Discord.EmbedBuilder().setDescription(message).setColor(supportbot.Embed.Colours.General);
+
+    await interaction.reply({
+      embeds: [embed],
+      ephemeral: true,
+    });
+  }
+
+  // Modal submission handler for editing profile
+  if (interaction.type === Discord.InteractionType.ModalSubmit && interaction.customId === "editProfileModal") {
+    const userId = interaction.user.id;
+    const profilePath = `./Data/Profiles/${userId}.json`;
+
+    let profileData;
+    if (fs.existsSync(profilePath)) {
+      profileData = JSON.parse(fs.readFileSync(profilePath, "utf8"));
+    } else {
+      profileData = {
+        bio: "",
+        timezone: "",
+        clockedIn: false,
+      };
+    }
+
+    try {
+      const newBio = interaction.fields.getTextInputValue("bio");
+      const newTimezone = interaction.fields.getTextInputValue("timezone");
+
+      profileData.bio = newBio;
+      profileData.timezone = newTimezone;
+
+      fs.writeFileSync(profilePath, JSON.stringify(profileData, null, 2));
+
+      const updatedProfileEmbed = new Discord.EmbedBuilder()
+        .setTitle(`${interaction.user.username}'s Profile`)
+        .setColor(supportbot.Embed.Colours.General)
+        .setThumbnail(interaction.user.displayAvatarURL())
+        .addFields(
+          { name: "Bio", value: newBio || "No bio set.", inline: false },
+          { name: "Timezone", value: newTimezone || "No timezone set.", inline: true }
+        );
+
+      if (profileData.clockedIn !== undefined) {
+        updatedProfileEmbed.addFields({
+          name: "Clocked In Status",
+          value: profileData.clockedIn ? "✅ Clocked In" : "❌ Clocked Out",
+          inline: true,
+        });
+      }
+
+      await interaction.reply({ embeds: [updatedProfileEmbed], ephemeral: true });
+    } catch (error) {
+      console.error("Failed to update profile data: ", error);
+      await interaction.reply({
+        content: "There was an error while updating your profile. Please try again later.",
+        ephemeral: true,
+      });
+    }
+  }
+});

Events/messageCreate.js

@@ -0,0 +1,166 @@
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+const axios = require("axios");
+const { OpenAI } = require('openai');
+
+// Load configuration files with validation
+function loadConfig(path) {
+    try {
+        return yaml.load(fs.readFileSync(path, "utf8"));
+    } catch (error) {
+        console.error(`Error loading config file at ${path}:`, error);
+        throw error;
+    }
+}
+
+const supportbotai = yaml.load(fs.readFileSync("./Configs/supportbot-ai.yml"));
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+// Validate configuration values
+function validateConfig(config, keys) {
+    keys.forEach(key => {
+        if (!config[key]) {
+            throw new Error(`Missing configuration key: ${key}`);
+        }
+    });
+}
+
+const CHANNELS = [supportbotai.Channels.AIChannel];
+
+// Initialize Discord client
+const client = new Discord.Client({
+    intents: ['Guilds', 'GuildMembers', 'GuildMessages']
+});
+
+// Load custom Event structure
+const Event = require("../Structures/Event.js");
+
+// Initialize OpenAI client
+const openai = new OpenAI({
+    apiKey: supportbotai.General.OpenAI_Key,
+});
+
+const PASTEBIN_API_KEY = supportbotai.General.PastebinAPI_Key;
+const PASTEBIN_API_URL = supportbotai.General.PastebinAPI_URL;
+
+// Function to create a paste on Pastebin
+async function createPaste(content) {
+    try {
+        const response = await axios.post(PASTEBIN_API_URL, new URLSearchParams({
+            api_dev_key: PASTEBIN_API_KEY,
+            api_option: 'paste',
+            api_paste_code: content,
+            api_paste_private: 1, // 0 = public, 1 = unlisted, 2 = private
+            api_paste_expire_date: '1D', // Expire in 1 day
+            api_paste_format: 'text'
+        }));
+        return response.data;
+    } catch (error) {
+        console.error('Pastebin Error:', error);
+        throw error;
+    }
+}
+
+// Event handler for message creation
+module.exports = new Event("messageCreate", async (client, message) => {
+    if (message.author.bot || !message.guild) return;
+    if (!CHANNELS.includes(message.channelId) && !message.mentions.users.has(client.user.id)) return;
+
+if (supportbotai.Enabled) {
+
+    const sendTypingInterval = setInterval(() => {
+        message.channel.sendTyping();
+    }, 5000);
+
+    let conversation = [{
+        role: "system",
+        content: "SupportBot is your friendly neighbourhood support bot."
+    }];
+
+    let prevMessages = await message.channel.messages.fetch({ limit: 10 });
+    prevMessages = prevMessages.reverse().filter(msg => !msg.author.bot || msg.author.id === client.user.id);
+
+    prevMessages.forEach((msg) => {
+        const username = msg.author.username.replace(/\s+/g, '_').replace(/[^\w\s]/gi, '');
+
+        conversation.push({
+            role: msg.author.id === client.user.id ? "assistant" : "user",
+            name: username,
+            content: msg.content,
+        });
+    });
+
+    try {
+        const response = await openai.chat.completions.create({
+            model: supportbotai.General.Model,
+            messages: conversation,
+            max_tokens: supportbotai.General.Tokens,
+        });
+
+        clearInterval(sendTypingInterval);
+
+        if (response.choices && response.choices.length > 0) {
+            const replyContent = response.choices[0].message.content;
+
+            const SupportBotAI = new Discord.EmbedBuilder()
+                .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
+                .setDescription(replyContent)
+                .setColor(supportbotai.Embed.Color)
+                .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
+                .setTimestamp();
+
+            if (replyContent.length > 2000) {
+                const pasteLink = await createPaste(replyContent);
+
+                const SupportBotAIPastebin = new Discord.EmbedBuilder()
+                    .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
+                    .setDescription(supportbotai.Messages.MessageTooLong.replace("{pastebin}", pasteLink))
+                    .setColor(supportbotai.Embed.Color)
+                    .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
+                    .setTimestamp();
+
+                message.reply({ embeds: [SupportBotAIPastebin] });
+            } else {
+                message.reply({ embeds: [SupportBotAI] });
+            }
+        } else {
+            const SupportBotAIErrorResponse = new Discord.EmbedBuilder()
+                .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
+                .setDescription(supportbotai.Messages.ErrorResponse)
+                .setColor(supportbotai.Embed.Color)
+                .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
+                .setTimestamp();
+
+            message.reply({ embeds: [SupportBotAIErrorResponse], ephemeral: true });
+        }
+    } catch (error) {
+        clearInterval(sendTypingInterval);
+
+        const SupportBotAIErrorResponse = new Discord.EmbedBuilder()
+            .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
+            .setDescription(supportbotai.Messages.OpenAIError)
+            .setColor(supportbot.Embed.Colours.Error)
+            .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
+            .setTimestamp();
+
+        console.error('OpenAI Error:', error);
+        message.reply({ embeds: [SupportBotAIErrorResponse], ephemeral: true });
+    }
+
+}
+
+if (supportbotai.Enabled === false) {
+    const AIDisabled = new Discord.EmbedBuilder()
+        .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
+        .setDescription(supportbotai.Messages.AIDisabled)
+        .setColor(supportbot.Embed.Colours.Error)
+        .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
+        .setTimestamp();
+
+    message.reply({ embeds: [AIDisabled], ephemeral: true })
+    return;
+}
+
+});

Events/messageDelete.js

@@ -0,0 +1,43 @@
+const { EmbedBuilder } = require('discord.js');
+const fs = require("fs");
+const yaml = require("js-yaml");
+const Event = require("../Structures/Event.js");
+
+// Load the configuration files
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+module.exports = new Event("messageDelete", async (client, message) => {
+
+    // Check if the message is from a guild and not from a bot
+    if (!message.guild || message.author.bot) return;
+
+    // Get the delete log channel either by ID or by name
+    const deleteLogChannel = message.guild.channels.cache.get(supportbot.MessageDelete.Channel) ||
+        message.guild.channels.cache.find(channel => channel.name === supportbot.MessageDelete.Channel);
+
+    // Create the embed for the deleted message
+    const deletedMessageEmbed = new EmbedBuilder()
+        .setColor(supportbot.MessageDelete.Colour)
+        .setTitle("Message Deleted")
+        .setDescription(`> **Channel:** <#${message.channel.id}>\n> **Message ID** [${message.id}](https://discord.com/channels/${message.guild.id}/${message.channel.id}/${message.id})\n> **Message author:** ${message.author.tag} (${message.author.id})\n> **Message Crated:** <t:${Math.floor(message.createdTimestamp / 1000)}:F>`)
+        .addFields(
+            { name: 'Message', value: message.content || '*No content*', inline: false }
+        )
+        .setThumbnail(message.author.displayAvatarURL())
+        .setTimestamp();
+
+    // If the message contains an attachment, add it to the embed
+    if (message.attachments.size > 0) {
+        const attachment = message.attachments.first();
+        deletedMessageEmbed.addFields({ name: 'Attachment', value: `[${attachment.name}](${attachment.proxyURL})` });
+    }
+
+    // Send the embed to the delete log channel if the channel is found
+    if (deleteLogChannel) {
+        deleteLogChannel.send({
+            embeds: [deletedMessageEmbed]
+        });
+    }
+});
+

Events/messageUpdate.js

@@ -0,0 +1,57 @@
+const { EmbedBuilder } = require('discord.js');
+const fs = require("fs");
+const yaml = require("js-yaml");
+const Event = require("../Structures/Event.js");
+
+// Load the configuration files
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+module.exports = new Event("messageUpdate", async (client, oldMessage, newMessage) => {
+
+    // Check if the message is from a guild and not from a bot
+    if (!newMessage.guild || newMessage.author.bot) return;
+
+    // Fetch old message if it's not cached (important for message content)
+    if (!oldMessage.content && oldMessage.partial) {
+        try {
+            oldMessage = await oldMessage.fetch();
+        } catch (err) {
+            console.error('Error fetching old message:', err);
+            return;
+        }
+    }
+
+    // Fallback if content is missing
+    const oldMessageContent = oldMessage.content || (oldMessage.attachments.size > 0 ? 'Contains attachment(s)' : '*No content*');
+    const newMessageContent = newMessage.content || (newMessage.attachments.size > 0 ? 'Contains attachment(s)' : '*No content*');
+
+    // Get the update log channel either by ID or by name
+    const updateLogChannel = newMessage.guild.channels.cache.get(supportbot.MessageUpdate.Channel) ||
+        newMessage.guild.channels.cache.find(channel => channel.name === supportbot.MessageUpdate.Channel);
+
+    // Create the embed for the updated message
+    const updatedMessageEmbed = new EmbedBuilder()
+        .setColor(supportbot.MessageUpdate.Colour)
+        .setTitle("Message Updated")
+        .setDescription(`> **Channel:** <#${newMessage.channel.id}>\n> **Message ID:** [${newMessage.id}](https://discord.com/channels/${newMessage.guild.id}/${newMessage.channel.id}/${newMessage.id})\n> **Message author:** ${newMessage.author.tag} (${newMessage.author.id})\n> **Message Created:** <t:${Math.floor(oldMessage.createdTimestamp / 1000)}:F>`)
+        .addFields(
+            { name: 'Old Message', value: oldMessageContent, inline: false },
+            { name: 'New Message', value: newMessageContent, inline: false }
+        )
+        .setThumbnail(newMessage.author.displayAvatarURL())
+        .setTimestamp();
+
+    // If the new message contains an attachment, add it to the embed
+    if (newMessage.attachments.size > 0) {
+        const attachment = newMessage.attachments.first();
+        updatedMessageEmbed.addFields({ name: 'Attachment', value: `[${attachment.name}](${attachment.proxyURL})` });
+    }
+
+    // Send the embed to the update log channel if the channel is found
+    if (updateLogChannel) {
+        updateLogChannel.send({
+            embeds: [updatedMessageEmbed]
+        });
+    }
+});

Events/ready.js

@@ -0,0 +1,143 @@
+// SupportBot | Emerald Services
+// Ready Event
+
+const fs = require("fs");
+
+const Discord = require("discord.js");
+const { Client, GatewayIntentBits, ActivityType } = require('discord.js');
+const client = new Discord.Client({intents: 32767})
+
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+const panelconfig = yaml.load(
+  fs.readFileSync("./Configs/ticket-panel.yml", "utf8")
+);
+
+const cmdconfig = yaml.load(
+  fs.readFileSync("./Configs/commands.yml", "utf8")
+);
+
+const msgconfig = yaml.load(
+  fs.readFileSync("./Configs/messages.yml", "utf8")
+);
+
+const Event = require("../Structures/Event.js");
+
+let chan1 = client.channels.cache.get(supportbot.Ticket.TicketHome);
+
+module.exports = new Event("ready", async (client, interaction) => {
+  const { getRole, getChannel, getCategory } = client;
+
+  if (supportbot.Activity.Type === "Playing", "playing") {
+    client.user.setPresence({
+      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Playing }],
+      status: supportbot.Activity.Type,
+    });
+  }
+
+  if (supportbot.Activity.Type === "Watching", "watching") {
+    client.user.setPresence({
+      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Watching }],
+      status: supportbot.Activity.Type,
+    });
+  }
+  
+  if (supportbot.Activity.Type === "Listening", "listening") {
+    client.user.setPresence({
+      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Listening }],
+      status: supportbot.Activity.Type,
+    });
+  }
+
+  if (supportbot.Activity.Type === "Competing", "competing") {
+    client.user.setPresence({
+      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Competing }],
+      status: supportbot.Activity.Type,
+    });
+  }
+
+  console.log(`\u001b[33m`, `――――――――――――――――――――――――――――――――――――――――――――`);
+  console.log(`    `);
+  console.log(`\u001b[31m`, `┏━━━┓╋╋╋╋╋╋╋╋╋╋╋╋╋┏┓┏━━┓╋╋╋┏┓`);
+  console.log(`\u001b[31m`, `┃┏━┓┃╋╋╋╋╋╋╋╋╋╋╋╋┏┛┗┫┏┓┃╋╋┏┛┗┓`);
+  console.log(`\u001b[31m`, `┃┗━━┳┓┏┳━━┳━━┳━━┳┻┓┏┫┗┛┗┳━┻┓┏┛`);
+  console.log(`\u001b[31m`, `┗━━┓┃┃┃┃┏┓┃┏┓┃┏┓┃┏┫┃┃┏━┓┃┏┓┃┃`);
+  console.log(`\u001b[31m`, `┃┗━┛┃┗┛┃┗┛┃┗┛┃┗┛┃┃┃┗┫┗━┛┃┗┛┃┗┓`);
+  console.log(`\u001b[31m`, `┗━━━┻━━┫┏━┫┏━┻━━┻┛┗━┻━━━┻━━┻━┛`);
+  console.log(`\u001b[31m`, `┗╋╋╋╋╋╋╋┃┃╋┃┃`);
+  console.log(`\u001b[31m`, `╋╋╋╋╋╋╋┗┛╋┗┛`);
+  console.log(`    `);
+  console.log(`\u001b[33m`, `――――――――――――――――――――――――――――――――――――――――――――`);
+  console.log(`    `);  
+  console.log(`\u001b[33m`, `${supportbot.General.Name} | [${supportbot.SupportBot_Version}]`, `\u001b[32m`, `Connected to Discord`,);
+  console.log("\u001b[32m", "SupportBot created by Emerald Development ");
+  console.log(`    `);
+  console.log(`\u001b[33m`, `――――――――――――――――― [Links] ――――――――――――――――――`);
+  console.log("\u001b[32m", "Discord: https://dsc.gg/emerald-dev");
+  console.log("\u001b[32m", "Website: https://emeraldsrv.com");
+  console.log("\u001b[32m", "Community: https://community.emeraldsrv.com");
+  console.log("\u001b[32m", "Documentation: https://docs.emeraldsrv.com");
+  console.log(`    `);
+  console.log(`\u001b[33m`, `――――――――――――――――― [Invite] ――――――――――――――――――`);
+  console.log("\u001b[32m", `Invite URL: https://discord.com/api/oauth2/authorize?client_id=${client.user.id}&permissions=8&scope=bot%20applications.commands`);
+  console.log(`    `);
+  console.log(`\u001b[33m`, `――――――――――――――――― [Config Check] ――――――――――――――――――`);
+  console.log("\u001b[32m", "Config initialization...");
+
+  const roles = [
+    supportbot.Roles.StaffMember.Admin,
+    supportbot.Roles.StaffMember.Staff
+  ];
+
+  if (supportbot.Roles.AutoRole.Role) roles.push(supportbot.Roles.AutoRole.Role);
+  
+   const channels = [
+     supportbot.Suggestions.Channel,
+     supportbot.Ticket.Log.TicketLog,
+     supportbot.Ticket.Log.TranscriptLog,
+     supportbot.Ticket.TicketHome,
+     supportbot.Welcome.Channel,
+     supportbot.Leave.Channel,
+     supportbot.Translate.Log
+   ];
+  //const categories = [supportbot.TicketCategory];
+
+  if (!channels) {
+      console.log("\u001b[31m", `[MISSING CHANNEL]`, `\u001b[37;1m`, `${channels}`, "\u001b[31m", `channel not found. Please check your config file.`);
+      return;
+  }
+//  else {
+//      console.log(`\u001b[32m`, `[CHANNEL LOCATED]`, `\u001b[37;1m`, `${channels}`, `\u001b[32;1m`, `channel has been found.`);
+//  }
+
+  const missingC = [];
+  const missingR = [];
+  const missingCat = [];
+  
+  for (let r of roles) {
+    const find = await getRole(r, client.guilds.cache.first());
+    if (!find) missingR.push(r);
+  }
+ // for (let cat of categories) {
+ //   const find = await getCategory(cat, client.guilds.cache.first());
+ //   if (!find) missingCat.push(cat);
+ // }
+
+ const missingRoles = await Promise.all(roles.map(role => getRole(role, client.guilds.cache.first())));
+ const missingChannels = await Promise.all(channels.map(channel => getChannel(channel, client.guilds.cache.first())));
+
+ if (missingRoles.some(role => !role)) {
+  console.log("\u001b[31m", `Missing roles in your server configuration: ${missingRoles.filter(role => !role).join(', ')}`);
+  }
+
+  if (missingChannels.some(channel => !channel)) {
+  console.log("\u001b[31m", `Missing channels in your server configuration: ${missingChannels.filter(channel => !channel).join(', ')}`);
+  }
+
+  console.log("\u001b[32m", "Configs initialized, No problems were detected.");
+  console.log(`    `);
+
+});

LICENSE.md

@@ -1,11 +1,11 @@
 MIT License
 
-Copyright (c) 2021 Emerald Services
+Copyright (c) 2024 Emerald Services
 
 Permission is hereby granted, free of charge, to any person obtaining a copy
 of this software and associated documentation files (the "Software"), to deal
 in the Software without restriction, including without limitation the rights
-to use, copy, modify, merge, publish, distribute, sublicense
+to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
 copies of the Software, and to permit persons to whom the Software is
 furnished to do so, subject to the following conditions:
 

README.md

@@ -1,13 +1,96 @@
-  ![imgur](https://i.imgur.com/TQj40Mt.png)
+<h1 align="center">
+    <br>
+    <a href="https://github.com/Emerald-Services/SupportBot"><img src="https://i.imgur.com/cuadAYv.png"></a>
+    <br>
+    SupportBot
+    <br>
+</h1>
 
-  ## What is SupportBot?
+<div align="center">
+
+<a href="https://opensource.org/licenses/MIT">
+    <img src="https://img.shields.io/badge/license-MIT-green?style=for-the-badge" alt="shield.png">
+</a>
+
+<a href="https://github.com/discordjs">
+    <img src="https://img.shields.io/badge/DISCORD.JS%20-%20v14-blue?style=for-the-badge" alt="shield.png">
+</a>
+
+<a href="https://github.com/nodejs/node">
+    <img src="https://img.shields.io/badge/NODE.JS%20-%20v20.x-green?style=for-the-badge" alt="shield.png">
+</a>
+
+<a href="https://github.com/Emerald-Services/SupportBot/releases">
+    <img src="https://img.shields.io/github/downloads/Emerald-Services/SupportBot/total?style=for-the-badge" alt="shield.png">
+</a>
+
+## Supported Versions
+
+| SupportBot | Node.JS | Discord.JS |  Supported |
+|------------|---------|------------|------------|
+|    8.x     |   20.x  |    14.x.   | ✅ Yes
+|    7.7.3   |   16.x  |    13.x.   | ✅ Yes
+|    7.x     |   16.x  |    13.x.   | ❌ No
+|    6.x     |   14.x  |    13.x.   | ❌ No
+|    5.x     |   12.x  |    13.x.   | ❌ No
+|    4.x     |   11.x  |    13.x.   | ❌ No
+|    Older   | 10.x    |    13.x.   | ❌ No
+
+</div>
+
+<p align="center">
+  <a href="https://emeraldsrv.com/">Website</a>
+  •
+  <a href="https://github.com/Emerald-Services/SupportBot/wiki">Wiki</a>
+<br>
+  <a href="#about">About</a>
+  •
+  <a href="#support">Support</a>
+  •
+  <a href="#license">License</a>
+  •
+  <a href="https://github.com/Emerald-Services/SupportBot/wiki/Third-Party-Developer">Third-Party</a>
+  •
+  <a href="#contributors">Contributors</a>
+</p>
+
+## About
+
+SupportBot is an Open-Source discord bot built with [discord.js](https://github.com/discordjs/discord.js). It's primarily focused to help servers organise and manage their support system in a unique way with full customisation to match your brand.
+
+## Support
+
+<a href="https://emeraldsrv.com/discord">
+    <img alt="Discord" src="https://img.shields.io/discord/597779408295821323?logo=discord&logoColor=white&style=for-the-badge">
+</a>
+
+
+## License
+
+Released under the [MIT](https://opensource.org/licenses/MIT) license.
+
+
+## Third-Party
+
+- [Official addons repository](https://github.com/Emerald-Services/Addons/)
+- [Syphers Addons](https://github.com/SypherRed/SB_Addons_Unofficial)
+- [BuiltByBit](https://builtbybit.com/supportbot)
+- [Polymart](https://polymart.org/resource/supportbot-1-discord-ticket-bot.518)
+
+
+## Contributors
+
+<a href="https://github.com/Emerald-Services/SupportBot/graphs/contributors">
+  <img src="https://contrib.rocks/image?repo=Emerald-Services/SupportBot">
+</a>
+
+## Hosting
+
+You can use our [Pterodactyl egg](https://github.com/Emerald-Services/Pterodactyl-Egg) to host it on your own panel. We currently don't offer hosting for you, altough we might add this in the future.
+If you don't know how to install pterodactyl, you could always host it on replit:
+
+[![Run on Repl.it](https://repl.it/badge/github/ItsNyoty/IKI-bot)]([https://repl.it/github/ItsNyoty/iki](https://repl.it/github/Emerald-Services/SupportBot
+)
 
-  SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customisation to match your own brand. 
 
-  ## Quick Links
 
-  **|** [Discord](https://emeraldsrv.dev/discord) **|**
-  [Hosting](https://emeraldsrv.dev/hosting) **|**
-  [Documentation](https://docs.emeraldsrv.dev) **|**
-  [Download via Polymart](https://polymart.org/resource/supportbot-1-discord-ticket-bot.518) **|**
-  [Download via MC-Market](https://www.mc-market.org/resources/8940/) **|**

SECURITY.md

@@ -0,0 +1,20 @@
+# Security Policy
+
+## Supported Versions
+
+Use this section to tell people about which versions of your project are
+currently being supported with security updates.
+
+| Version | Supported          |
+| ------- | ------------------ |
+| 7.7.2   | :white_check_mark: |
+| 7.7.1   | :white_check_mark: |
+| < 4.0   | :x:                |
+
+## Reporting a Vulnerability
+
+Use this section to tell people how to report a vulnerability.
+
+Tell them where to go, how often they can expect to get an update on a
+reported vulnerability, what to expect if the vulnerability is accepted or
+declined, etc.

Structures/Addon.js

@@ -0,0 +1,27 @@
+
+// SupportBot | Emerald Services
+// Addon Structure
+class Command {
+  constructor(options) {
+    this.name = options.name;
+    this.description = options.description;
+    this.permissions = options.permissions;
+    this.options = options.options || [];
+    this.run = options.run;
+    this.defaultPermission = true;
+  }
+
+  // Method to dynamically update options
+  setOptions(options) {
+    this.options = options;
+  }
+}
+
+class Event {
+  constructor(event, run) {
+    this.event = event;
+    this.run = run;
+  }
+}
+
+module.exports = { Command, Event };

Structures/Client.js

@@ -0,0 +1,199 @@
+const fs = require("fs");
+const Discord = require("discord.js");
+const { GatewayIntentBits, Partials } = require('discord.js');
+const yaml = require("js-yaml");
+const { Command, Event } = require('./Addon.js'); // Adjust the path as needed
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+class Client extends Discord.Client {
+  constructor() {
+    super({
+      intents: [
+        GatewayIntentBits.Guilds,
+        GatewayIntentBits.GuildMembers,
+        GatewayIntentBits.GuildMessages,
+        GatewayIntentBits.MessageContent
+      ],
+      partials: [Partials.Message, Partials.Channel]
+    });
+
+    this.commands = new Discord.Collection();
+  }
+
+  async getChannel(channel, guild) {
+    if (!channel) return null; // Add check for undefined channel
+    return guild.channels.cache.find(
+      (c) =>
+        (c.type === Discord.ChannelType.GuildText || c.type === Discord.ChannelType.GuildNews) &&
+        (c.id === channel || (c.name && c.name.toLowerCase() === channel.toLowerCase()))
+    );
+  }
+
+  async getRole(role, guild) {
+    if (!role) return null; // Add check for undefined role
+    return guild.roles.cache.find(
+      (r) => r.id === role || (r.name && r.name.toLowerCase() === role.toLowerCase())
+    );
+  }
+
+  async getCategory(category, guild) {
+    if (!category) return null; // Add check for undefined category
+    return guild.channels.cache.find(
+      (c) =>
+        c.type === Discord.ChannelType.GuildCategory &&
+        (c.id === category || (c.name && c.name.toLowerCase() === category.toLowerCase()))
+    );
+  }
+
+  async start(token) {
+    let tempCommandFiles = fs.readdirSync("./Commands").filter((file) => file.endsWith(".js"));
+
+    if (cmdconfig.Suggestion.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "suggest.js");
+    }
+
+    if (cmdconfig.Help.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "help.js");
+    }
+
+    if (cmdconfig.Info.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "info.js");
+    }
+
+    if (cmdconfig.OpenTicket.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "ticket.js");
+    }
+
+    if (cmdconfig.CloseTicket.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "close.js");
+    }
+
+    if (cmdconfig.Embed.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "embed.js");
+    }
+
+    if (cmdconfig.Translate.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "translate.js");
+    }
+
+    if (cmdconfig.UserInfo.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "userinfo.js");
+    }
+
+    if (cmdconfig.Ping.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "Ping.js");
+    }
+
+    if (cmdconfig.AddUser.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "addUser.js");
+    }
+
+    if (cmdconfig.RemoveUser.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "removeUser.js");
+    }    
+
+    if (cmdconfig.ForceAddUser.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "forceaddUser.js");
+    }   
+
+    if (cmdconfig.Profile.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "profile.js");
+    }    
+
+    if (cmdconfig.Settings.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "settings.js");
+    }    
+
+    if (cmdconfig.Mod.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "mod.js");
+    }    
+
+    const commandFiles = tempCommandFiles;
+    const commands = commandFiles.map((file) => require(`../Commands/${file}`));
+
+    // Load main commands
+    console.log(`\u001b[33m`, "――――――――――――――――――――――――――――――――――――――――――――");
+
+    commands.forEach((cmd) => {
+      console.log(`\u001b[32m`, `[CMD]`, `\u001b[37;1m`, `${cmd.name}`, `\u001b[32;1m`, "Loaded");
+      this.commands.set(cmd.name, cmd);
+    });
+
+    // Load addon commands and events
+    console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Commands ▬▬▬▬▬▬▬");
+
+    if (supportbot.General.Addons.Enabled) {
+      const addonFiles = fs.readdirSync("./Addons").filter((file) => file.endsWith(".js"));
+
+      const addons = addonFiles.map((file) => {
+        const addon = require(`../Addons/${file}`);
+        addon.name = file.split(".")[0];
+        return addon;
+      });
+
+      // Addons
+      console.log("   ");
+      console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Addons ▬▬▬▬▬▬▬");
+
+      addons.forEach((addon) => {
+        console.log(
+          `\u001b[32m`,
+          `[ADDON]`,
+          `\u001b[37;1m`,
+          `${addon.name}`,
+          `\u001b[32;1m`,
+          "Loaded"
+        );
+
+        if (addon instanceof Command) {
+          this.commands.set(addon.name, addon);
+        }
+
+        if (addon.events && Array.isArray(addon.events)) {
+          addon.events.forEach((event) => {
+            if (event instanceof Event) {
+              this.on(event.event, (...args) => event.run(this, ...args));
+            }
+          });
+        }
+      });
+
+      console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Addons ▬▬▬▬▬▬▬");
+    }
+
+    // Register Slash Commands
+
+    this.once("ready", async () => {
+      await this.guilds.cache.first()?.commands.set(this.commands);
+      console.log(
+        "\u001b[32m",
+        `[SUCCESS]`,
+        `\u001b[37;1m`,
+        `Slash Commands Registered for ${this.guilds.cache.first().name}`
+      );
+    });
+
+    console.log("   ");
+    console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Events ▬▬▬▬▬▬▬");
+
+    fs.readdirSync("./Events").filter((file) => file.endsWith(".js")).forEach((file) => {
+      const event = require(`../Events/${file}`);
+      console.log(`\u001b[32m`, `[EVENT]`, `\u001b[37;1m`, `${event.event}`, `\u001b[32;1m`, "Loaded");
+      this.on(event.event, (...args) => event.run(this, ...args));
+    });
+
+    console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Events ▬▬▬▬▬▬▬");
+    if (process.argv[2] !== "test") {
+      await this.login(token);
+    } else {
+      console.log(
+        `\u001b[31;1m`,
+        "RUNNING IN TEST MODE, IF NOT INTENDED, PLEASE USE npm start"
+      );
+    }
+  }
+}
+
+module.exports = Client;

Structures/Command.js

@@ -0,0 +1,14 @@
+// SupportBot | Emerald Services
+// Command Structure
+
+class Command {
+  constructor(options) {
+    this.name = options.name;
+    this.description = options.description;
+    this.permissions = options.permissions || [];
+    this.options = options.options || [];
+    this.run = options.run;
+    this.defaultPermission = true;
+  }
+}
+module.exports = Command;

Structures/Event.js

@@ -0,0 +1,10 @@
+// SupportBot | Emerald Services
+// Event Structure
+class Event {
+  constructor(event, run) {
+    this.event = event;
+    this.run = run;
+  }
+}
+
+module.exports = Event;

Structures/TicketID.js

@@ -0,0 +1,47 @@
+// SupportBot | Emerald Services
+// Ticket ID Structure
+
+const fs = require("fs");
+
+class TicketNumberID {
+  static async pad() {
+    let num = await this.get();
+    let n = num + "";
+    await this.set(num + 1);
+    return n.length >= 4 ? n : new Array(4 - n.length + 1).join("0") + n;
+  }
+
+  static async get() {
+    let ticketnumberID = await JSON.parse(
+      fs.readFileSync("./Data/ticket-panel-id.json", "utf8")
+    );
+    if (!ticketnumberID.id) {
+      return this.set(0);
+    } else {
+      return ticketnumberID.id;
+    }
+  }
+
+  static async set(value) {
+    let ticketnumberID = await JSON.parse(
+      fs.readFileSync("./Data/ticket-panel-id.json", "utf8")
+    );
+
+    ticketnumberID.id = value;
+    fs.writeFileSync(
+      "./Data/ticket-panel-id.json",
+      JSON.stringify(ticketnumberID, null, 4),
+      (err) => {
+        if (err) console.error(err);
+      }
+    );
+
+    return value;
+  }
+
+  static async reset() {
+    return await this.set(0);
+  }
+}
+
+module.exports = TicketNumberID;

addons/addon-example.js

@@ -1,20 +0,0 @@
-// SupportBot, Created by Emerald Services
-// Help Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-
-// location for the addons configuration, to keep it simple we generate a settings folder within the addons directory.
-const example = yaml.load(fs.readFileSync('./addons/settings/exampleaddon.yml', 'utf8'));
-
-module.exports = {
-    name: example.ExampleAddonCommand,
-    description: example.ExampleAddonDesc,
-
-    execute(message, args) {
-        if (supportbot.DeleteMessages == "true") message.delete();
-        message.channel.send(example.ExampleAddonMessage)
-    }
-};

addons/settings/exampleaddon.yml

@@ -1,9 +0,0 @@
-#
-# SupportBot, Created by Emerald Services
-# Example Addon
-#
-
-ExampleAddonCommand: "exampleaddon"
-ExampleAddonDesc: "This is the default/example addon for SupportBot."
-
-ExampleAddonMessage: "> :white_check_mark: This is the **default** addon for SupportBot. You can download addons from our website, https://emeraldservices.xyz/"

commands/addUser.js

@@ -1,64 +0,0 @@
-// SupportBot, Created by Emerald Services
-// Add User
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.AddUser,
-    description: supportbot.AddUserDesc,
-
-    execute(message, args) {
-        if (supportbot.DeleteMessages) message.delete();
-        
-        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff) || message.guild.roles.cache.find(SupportTeam => SupportTeam.id === supportbot.Staff)
-        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin) || message.guild.roles.cache.find(AdminUser => AdminUser.id === supportbot.Admin)
-
-        const NoPerms = new Discord.MessageEmbed()
-            .setTitle("Invalid Permissions!")
-            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${supportbot.Staff}\` or \`${supportbot.Admin}\``)
-            .setColor(supportbot.WarningColour)
-
-            if (message.member.roles.cache.has(SupportStaff.id) || message.member.roles.cache.has(Admins.id)) {
-                if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
-                    const Exists = new Discord.MessageEmbed()
-                        .setTitle("No Ticket Found!")
-                        .setDescription(`${supportbot.NoValidTicket}`)
-                        .setColor(supportbot.WarningColour);
-                    message.channel.send({ embed: Exists });
-        
-                    return;
-                }
-        
-                let rUser = message.guild.member(message.mentions.users.first() || message.guild.members.cache.get(args[0]));
-                    const UserNotExist = new Discord.MessageEmbed()
-                        .setTitle("User Not Found!")
-                        .setDescription(`${supportbot.UserNotFound}\n\nTry Again:\`${supportbot.Prefix}${supportbot.AddUser} <user#0000>\``)
-                        .setColor(supportbot.ErrorColour)
-        
-                    if (!rUser) return message.channel.send({ embed: UserNotExist });
-                
-                        message.channel.updateOverwrite(rUser, {
-                            VIEW_CHANNEL: true,
-                            CREATE_INVITE: false,
-                            SEND_MESSAGES: true,
-                            READ_MESSAGES: true
-                        });
-                
-                    const Complete = new Discord.MessageEmbed()
-                        .setTitle("User Added!")
-                        .setDescription(supportbot.AddedUser.replace(/%user%/g, rUser.id))
-                        .setTimestamp()
-                        .setColor(supportbot.EmbedColour)
-                   message.channel.send({ embed: Complete });
-            } else {
-                
-                return message.channel.send({ embed: NoPerms });
-
-            }
-
-    }
-};

commands/announce.js

@@ -1,71 +0,0 @@
-// SupportBot, Created by Emerald Services
-// Announce
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const { execute } = require("./help");
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.AnnounceCommand,
-    description: supportbot.AnnounceDesc,
-
-    execute(message, args) {
-	    
-	if (supportbot.DeleteMessages) message.delete();
-	    
-        let locateChannel = message.guild.channels.cache.find(AnnouncementChannel => AnnouncementChannel.name === supportbot.AnnouncementChannel) || message.guild.channels.cache.find(AnnouncementChannel => AnnouncementChannel.id === supportbot.AnnouncementChannel)
-
-        const errornochannel = new Discord.MessageEmbed()
-            .setTitle("Invalid Channel")
-            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.AnnouncementChannel}`)
-            .setColor(supportbot.ErrorColour);
-
-        if(!locateChannel) return message.channel.send({ embed: errornochannel });
-
-        let Admins = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Admin)
-
-        const NoPerms = new Discord.MessageEmbed()
-            .setTitle("Invalid Permissions!")
-            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${Admins.name}\``)
-            .setColor(supportbot.WarningColour)
-
-            if (!message.member.roles.cache.has(Admins.id)) 
-                return message.channel.send({ embed: NoPerms });
-
-
-            const embed = new Discord.MessageEmbed()
-                .setDescription(`> **${supportbot.AnnouncementStarter}**`)
-	            .setColor(supportbot.EmbedColour)
-            message.channel.send({ embed: embed });
-
-            let announcement = []
-            message.channel.awaitMessages(response => response.content.length > 2, {
-                max: 1,
-                time: 500000,
-                errors: ['time'],
-            }).then((collected) => {
-                announcement.push(collected.map(r => r.content));
-
-                locateChannel.send('@everyone')
-                const AnnouncementEmbed = new Discord.MessageEmbed()
-                    .setTitle(supportbot.AnnouncementTitle)
-                    .setThumbnail(supportbot.AnnouncementIcon)
-                    .setDescription(announcement)
-                    .setColor(supportbot.EmbedColour)
-                    .setFooter(supportbot.EmbedFooter, message.author.displayAvatarURL());
-                
-                locateChannel.send({ embed: AnnouncementEmbed }).then(async function(msg) {
-                    const AnnouncementComplete = new Discord.MessageEmbed()
-                        .setColor(supportbot.SuccessColour)
-                        .setDescription(`:white_check_mark: You have successfully created an announcement. <#${locateChannel.id}>`)
-                    message.channel.send({ embed: AnnouncementComplete })
-                })
-
-            });
-
-    }
-    
-};

commands/ban.js

@@ -1,108 +0,0 @@
-// SupportBot, Created by Emerald Services
-// Say Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const { execute } = require("./help");
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.BanUser,
-    description: supportbot.BanDesc,
-
-    execute(message, args, member) {
-	if (supportbot.DeleteMessages) message.delete();
-	    
-        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Admin)
-
-        const NoPerms = new Discord.MessageEmbed()
-            .setTitle("Invalid Permissions!")
-            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${SupportStaff.name}\``)
-            .setColor(supportbot.WarningColour)
-
-            if (!message.member.roles.cache.has(SupportStaff.id)) 
-                return message.channel.send({ embed: NoPerms });
-
-            let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel) || message.guild.channels.cache.find(ModLogChannel => ModLogChannel.id === supportbot.ModLogChannel)
-
-        const errornochannel = new Discord.MessageEmbed()
-            .setTitle("Invalid Channel")
-            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.ModLogChannel}\``)
-            .setColor(supportbot.ErrorColour);
-    
-            if(!locateChannel) return message.channel.send({ embed: errornochannel });
-
-            const user = message.mentions.members.first() || message.guild.members.cache.get(args[0]);
-
-            const embed1 = new Discord.MessageEmbed()
-                .setDescription("> :x: Please provide a reason to ban.\n\n`Try Again!`")
-	            .setColor(supportbot.ErrorColour)
-
-            if (!args[0]) return message.channel.send({
-                embed: embed1
-            });
-
-            const embed2 = new Discord.MessageEmbed()
-                .setDescription("> :detective: **Hmm!** Can\'t seem tp find this user.\n\n`Are they in the server?`")
-	            .setColor(supportbot.EmbedColour)
-
-            if (!user) return message.channel.send({
-                embed: embed2
-            })
-
-            const embed3 = new Discord.MessageEmbed()
-                .setDescription("> :x: **Err No!** Cannot punish this user!\n\n`Reason: Their permissions and or roles are greater than mine.`")
-	            .setColor(supportbot.EmbedColour)
-
-            if(!user.bannable) return message.channel.send({
-                embed: embed3
-            });
-
-            const embed4 = new Discord.MessageEmbed()
-                .setDescription("> :joy: **OML!** Did you really just try to ban yourself!")
-	            .setColor(supportbot.EmbedColour)
-
-            if(user.id === message.author.id) return message.channel.send({
-                embed: embed4
-            });
-
-            let reason = args.slice(1).join(" ");
-
-            if(!reason) reason = 'No Reason Provided.';
-
-            const embed5 = new Discord.MessageEmbed()
-                .setDescription("> :thinking: **Hmm** Something seems to have gone wrong.\n\n`Check your system for errors!`")
-	            .setColor(supportbot.EmbedColour)
-
-                  user.ban({ days: supportbot.DaysBannedFor, reason: `${reason}` }).catch(err => { 
-                    message.channel.send({ embed: embed5 })
-                      console.log(err)
-                  })
-
-
-            const successEmbed = new Discord.MessageEmbed()
-                .setDescription(`> :white_check_mark: **OOF!** ${user} has been banned!`)
-                .setColor(supportbot.SuccessColour)
-            message.channel.send({
-                embed: successEmbed
-            })
-
-            const logEmbed = new Discord.MessageEmbed()
-                .setTitle(supportbot.BanTitle)
-                .setThumbnail(supportbot.ModThumbnail)
-                .addField('Banned User:', user)
-                .addField('Staff Member', message.author)
-                .addField('Reason:', reason)
-                .setFooter(supportbot.EmbedFooter)
-                .setColor(supportbot.BanLogColour)
-                .setTimestamp()
-
-                locateChannel.send({ embed: logEmbed })
-    
-
-
-    } 
-    
-};

commands/blacklistUser.js

@@ -1,100 +0,0 @@
-// SupportBot, Created by Emerald Services
-// Blacklist Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const { execute } = require("./help");
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.BlacklistUser,
-    description: supportbot.BlacklistDesc,
-
-    execute(message, args) {
-        if (supportbot.DeleteMessages) message.delete();
-
-        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Admin)
-
-        const NoPerms = new Discord.MessageEmbed()
-            .setTitle("Invalid Permissions!")
-            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${SupportStaff.name}\``)
-            .setColor(supportbot.WarningColour)
-
-        if (!message.member.roles.cache.has(SupportStaff.id)) {
-            return message.channel.send({ embed: NoPerms });
-        }
-
-        let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel) || message.guild.channels.cache.find(ModLogChannel => ModLogChannel.id === supportbot.ModLogChannel)
-
-        const user = message.mentions.members.first() || message.guild.members.cache.get(args[0]);
-
-        const errornochannel = new Discord.MessageEmbed()
-            .setTitle("Invalid Channel")
-            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.ModLogChannel}\``)
-            .setColor(supportbot.ErrorColour);
-    
-        if(!locateChannel) return message.channel.send({ embed: errornochannel });
-
-        const embed1 = new Discord.MessageEmbed()
-                .setDescription("> :x: Please mention or write an ID\n\n`Try Again!`")
-	            .setColor(supportbot.ErrorColour)
-
-        if (!args[0]) return message.channel.send({
-                embed: embed1
-        });
-
-        const embed2 = new Discord.MessageEmbed()
-                .setDescription("> :detective: **Hmm!** Can\'t seem tp find this user.\n\n`Are they in the server?`")
-	            .setColor(supportbot.EmbedColour)
-
-        if (!user) return message.channel.send({
-            embed: embed2
-        });
-
-        let role = message.guild.roles.cache.find(role => role.name === supportbot.TicketBlackListRole) || message.guild.roles.cache.find(role => role.id === supportbot.TicketBlackListRole)
-
-        const embed3 = new Discord.MessageEmbed()
-            .setDescription("> :detective: **Hmm!** Can\'t seem to find the blacklist role.\n\n`Did you created it?")
-            .setColor(supportbot.ErrorColour)
-        
-
-        if (!role) return message.channel.send({
-            embed: embed3
-        });
-
-        const embed4 = new Discord.MessageEmbed()
-            .setDescription(`${user} is already blacklisted`)
-            .setColor(supportbot.ErrorColour)
-        
-        if(user.roles.cache.find(role => role.name === supportbot.TicketBlackListRole) || user.roles.cache.find(role => role.id === supportbot.TicketBlackListRole)) {
-            return message.channel.send({
-                embed: embed4
-            })
-        };
-
-        user.roles.add(role);
-
-        const embed5 = new Discord.MessageEmbed()
-            .setDescription(`Blacklisted ${user} successfully from creating a ticket`)
-            .setColor(supportbot.EmbedColour)
-
-        message.channel.send({
-            embed: embed5
-        });
-
-        const logEmbed = new Discord.MessageEmbed()
-                .setTitle(supportbot.BlacklistTitle)
-                .setThumbnail(supportbot.ModThumbnail)
-                .addField('Banned User:', user)
-                .addField('Staff Member', message.author)
-                .setFooter(supportbot.EmbedFooter)
-                .setColor(supportbot.BlacklistColour)
-                .setTimestamp()
-
-        locateChannel.send({ embed: logEmbed });
-
-    }
-
-};

commands/botSay.js

@@ -1,51 +0,0 @@
-// SupportBot, Created by Emerald Services
-// Say Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const { execute } = require("./help");
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.BotSay,
-    description: supportbot.BotSayDesc,
-
-    execute(message, args) {
-	if (supportbot.DeleteMessages) message.delete();
-	    
-        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Staff) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Staff)
-
-        const NoPerms = new Discord.MessageEmbed()
-            .setTitle("Invalid Permissions!")
-            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${SupportStaff.name}\``)
-            .setColor(supportbot.WarningColour)
-
-            if (!message.member.roles.cache.has(SupportStaff.id)) 
-                return message.channel.send({ embed: NoPerms });
-
-
-            const embed = new Discord.MessageEmbed()
-                .setDescription(`> **What would you like me to say!**`)
-	            .setColor(supportbot.EmbedColour)
-            message.channel.send({ embed: embed });
-
-            let announcement = []
-            message.channel.awaitMessages(response => response.content.length > 2, {
-                max: 1,
-                time: 500000,
-                errors: ['time'],
-            }).then((collected) => {
-                announcement.push(collected.map(r => r.content));
-
-                const AnnouncementEmbed = new Discord.MessageEmbed()
-                    .setDescription(announcement)
-                    .setColor(supportbot.EmbedColour)
-                
-                message.channel.send({ embed: AnnouncementEmbed })
-        })
-
-    } 
-    
-};

commands/close.js

@@ -1,147 +0,0 @@
-// SupportBot, Created by Emerald Services
-// Close Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const { execute } = require("./help");
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.CloseTicket,
-    description: supportbot.CloseTicketDesc,
-
-    execute(message, args) {
-        if (supportbot.DeleteMessages) message.delete();
-        
-        if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
-            const Exists = new Discord.MessageEmbed()
-                .setTitle("No Ticket Found!")
-                .setDescription(`${supportbot.NoValidTicket}`)
-                .setColor(supportbot.WarningColour);
-            message.channel.send({ embed: Exists });
-
-            return;
-
-        }
-
-        if (supportbot.CloseConfirmation) {
-            const CloseTicketRequest = new Discord.MessageEmbed()
-                .setTitle(`**${supportbot.ClosingTicket}**`)
-                .setDescription(`Please confirm by repeating the following word.. \`${supportbot.ClosingConfirmation_Word}\` `)
-                .setColor(supportbot.EmbedColour);
-
-            message.channel.send(CloseTicketRequest).then(m => {
-                message.channel.awaitMessages( response => response.content.toLowerCase() === supportbot.ClosingConfirmation_Word, {
-                    max: 1,
-                    time: 20000,
-                    errors: [ 'time' ],
-
-                    
-                }).then( collected => {
-                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog) || message.guild.channels.cache.find(channel => channel.id === supportbot.TranscriptLog)
-                    let user = message.author;
-                    let reason = args.join(" ") || "No Reason Provided.";
-
-                    let name = message.channel.name;
-                    let ticketChannel = message.channel;
-
-                    message.channel.send(`**${supportbot.ClosingTicket}**`)
-
-                    .then(() => {
-                        const logEmbed = new Discord.MessageEmbed()
-                            .setTitle(supportbot.TranscriptTitle)
-                            .setColor(supportbot.EmbedColour)
-                            .setFooter(supportbot.EmbedFooter)
-                            .addField("Closed By", message.author.tag)
-                            .addField("Reason", reason);
-
-                        message.channel.messages.fetch({ limit: 100 }).then( msgs => {
-                            let html = '';
-
-                            msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
-                            html += `<strong>Server Name:</strong> ${message.guild.name}<br>`;
-                            html += `<strong>Ticket:</strong> ${ticketChannel.name}<br>`;
-                            html += `<strong>Message:</strong> ${msgs.size} Messages<br><br><br>`;
-
-                            msgs.forEach( msg => {
-                                if ( msg.content ) {
-                                    html += `<strong>User:</strong> ${msg.author.tag}<br>`;
-                                    html += `<strong>Message:</strong> ${msg.content}<br>`;
-                                    html += `-----<br><br>`;
-                                }
-                            });
-
-                            logChannel.send(logEmbed).catch(err => {
-                                message.reply(err)
-                            })
-
-                            logChannel.send( new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` ) );
-
-                            message.channel.delete();
-
-                        })
-                    })
-
-                })
-
-            }).catch( () => {
-                m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
-            });
-
-        }
-
-        if (!supportbot.CloseConfirmation) {
-
-                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog) || message.guild.channels.cache.find(channel => channel.id === supportbot.TranscriptLog)
-                    let user = message.author;
-                    let reason = args.join(" ") || "No Reason Provided.";
-
-                    let name = message.channel.name;
-                    let ticketChannel = message.channel;
-
-                    message.channel.send(`**${supportbot.ClosingTicket}**`)
-
-                    .then(() => {
-                        const logEmbed = new Discord.MessageEmbed()
-                            .setTitle(supportbot.TranscriptTitle)
-                            .setColor(supportbot.EmbedColour)
-                            .setFooter(supportbot.EmbedFooter)
-                            .addField("Closed By", message.author.tag)
-                            .addField("Reason", reason);
-
-                        message.channel.messages.fetch({ limit: 100 }).then( msgs => {
-                            let html = '';
-
-                            msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
-                            html += `<strong>Server Name:</strong> ${message.guild.name}<br>`;
-                            html += `<strong>Ticket:</strong> ${ticketChannel.name}<br>`;
-                            html += `<strong>Message:</strong> ${msgs.size} Messages<br><br><br>`;
-
-                            msgs.forEach( msg => {
-                                if ( msg.content ) {
-                                    html += `<strong>User:</strong> ${msg.author.tag}<br>`;
-                                    html += `<strong>Message:</strong> ${msg.content}<br>`;
-                                    html += `-----<br><br>`;
-                                }
-                            });
-
-                            logChannel.send(logEmbed).catch(err => {
-                                message.reply(err)
-                            })
-
-                            logChannel.send( new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` ) );
-
-                            message.channel.delete();
-
-                        })
-
-                    }).catch( () => {
-                        m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
-                    });
-
-        }
-
-    }
-};

commands/help.js

@@ -1,84 +0,0 @@
-// SupportBot, Created by Emerald Services
-// Help Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.HelpCommand,
-    description: supportbot.HelpDesc,
-
-    execute(message, args) {
-	if (supportbot.DeleteMessages) message.delete();
-
-    let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Staff) || message.guild.roles.cache.find(staffRole => staffRole.id === supportbot.Staff);
-    let AdminStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Admin);
-        
-    if (supportbot.HelpMenu) {
-        let generalCommands = "";
-            generalCommands += `**${supportbot.Prefix}${supportbot.HelpCommand}** ${supportbot.HelpDesc}\n`;
-            generalCommands += `**${supportbot.Prefix}${supportbot.LinksCommand}** ${supportbot.LinksDesc}\n`;
-            generalCommands += `**${supportbot.Prefix}${supportbot.SuggestCommand}** ${supportbot.SuggestionDesc}\n`;
-            generalCommands += `**${supportbot.Prefix}${supportbot.PingCommand}** ${supportbot.PingDesc}\n`;
-        
-        let supportCommands = "";
-            supportCommands += `**${supportbot.Prefix}${supportbot.NewTicket} [reason]** ${supportbot.NewTicketDesc}\n`
-            supportCommands += `**${supportbot.Prefix}${supportbot.CloseTicket} [reason]** ${supportbot.CloseTicketDesc}\n`
-        
-        let staffCommands = "";
-            staffCommands += `**${supportbot.Prefix}${supportbot.AddUser} <user#0000>** ${supportbot.AddUserDesc}\n`
-            staffCommands += `**${supportbot.Prefix}${supportbot.RemoveUser} <user#0000>** ${supportbot.RemoveUserDesc}\n`
-            staffCommands += `**${supportbot.Prefix}${supportbot.BotSay}** ${supportbot.BotSayDesc}\n` 
-            staffCommands += `**${supportbot.Prefix}${supportbot.PurgeMessage}** ${supportbot.PurgeDesc}\n` 
-            staffCommands += `**${supportbot.Prefix}${supportbot.ChatLog}** ${supportbot.ChatLogDesc}\n` 
-	    
-        let adminCommands = "";
-            adminCommands += `**${supportbot.Prefix}${supportbot.AnnounceCommand}** ${supportbot.AnnounceDesc} \`Admin Only\`\n` 
-            adminCommands += `**${supportbot.Prefix}${supportbot.BanUser}** ${supportbot.BanDesc} \`Admin Only\` \n` 
-            adminCommands += `**${supportbot.Prefix}${supportbot.KickUser}** ${supportbot.KickDesc} \`Admin Only\` \n` 
-            adminCommands += `**${supportbot.Prefix}${supportbot.BlacklistUser}** ${supportbot.BlacklistDesc} \`Admin Only\` \n`
-            
-        const HelpEmbed1 = new Discord.MessageEmbed()
-            .setTitle(supportbot.Bot_Name)
-            .setThumbnail(message.author.displayAvatarURL())
-
-            .addFields(
-                { name: '🖥️ General Commands\n', value: `${generalCommands}\n`, inline: false },
-                { name: '🎫 Support Commands\n', value: `${supportCommands}\n`, inline: false },
-            )
-
-            .setColor(supportbot.EmbedColour)
-            .setFooter(supportbot.EmbedFooter, message.author.displayAvatarURL());
-
-            if (message.member.roles.cache.has(SupportStaff.id)) {
-                HelpEmbed1.addFields(
-                    { name: '🔐 Staff Commands\n', value: `${staffCommands}\n`, inline: false },
-                )
-            }
-	    
-            if (message.member.roles.cache.has(AdminStaff.id)) {
-                HelpEmbed1.addFields(
-                    { name: '🔐 Admin Commands\n', value: `${adminCommands}\n`, inline: false },
-                )
-            }
-
-        if (supportbot.SendHelpPage === "dm") {
-            message.author.send({ 
-                embed: HelpEmbed1
-            });
-        }
-
-        if (supportbot.SendHelpPage === "channel") {
-            message.channel.send({ 
-                embed: HelpEmbed1
-            });
-        }
-
-
-    }
-
-    }
-};

commands/kick.js

@@ -1,109 +0,0 @@
-// SupportBot, Created by Emerald Services
-// Say Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const { execute } = require("./help");
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.KickUser,
-    description: supportbot.KickDesc,
-
-    execute(message, args, member) {
-	if (supportbot.DeleteMessages) message.delete();
-	    
-        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Admin)
-
-        const NoPerms = new Discord.MessageEmbed()
-            .setTitle("Invalid Permissions!")
-            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${SupportStaff.name}\``)
-            .setColor(supportbot.WarningColour)
-
-            if (!message.member.roles.cache.has(SupportStaff.id)) 
-                return message.channel.send({ embed: NoPerms });
-
-            let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel) || message.guild.channels.cache.find(ModLogChannel => ModLogChannel.id === supportbot.ModLogChannel)
-
-        const errornochannel = new Discord.MessageEmbed()
-            .setTitle("Invalid Channel")
-            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.ModLogChannel}\``)
-            .setColor(supportbot.ErrorColour);
-    
-            if(!locateChannel) return message.channel.send({ embed: errornochannel });
-
-            const user = message.mentions.members.first() || message.guild.members.cache.get(args[0]);
-
-            const embed1 = new Discord.MessageEmbed()
-                .setDescription("> :x: Please provide a reason to kick.\n\n`Try Again!`")
-	            .setColor(supportbot.ErrorColour)
-
-            if (!args[0]) return message.channel.send({
-                embed: embed1
-            });
-
-            const embed2 = new Discord.MessageEmbed()
-                .setDescription("> :detective: **Hmm!** Can\'t seem tp find this user.\n\n`Are they in the server?`")
-	            .setColor(supportbot.EmbedColour)
-
-            if (!user) return message.channel.send({
-                embed: embed2
-            })
-
-            const embed3 = new Discord.MessageEmbed()
-                .setDescription("> :x: **Err No!** Cannot punish this user!\n\n`Reason: Their permissions and or roles are greater than mine.`")
-	            .setColor(supportbot.EmbedColour)
-
-            if(!user.kickable) return message.channel.send({
-                embed: embed3
-            });
-
-            const embed4 = new Discord.MessageEmbed()
-                .setDescription("> :joy: **OML!** Did you really just try to kick yourself!")
-	            .setColor(supportbot.EmbedColour)
-
-            if(user.id === message.author.id) return message.channel.send({
-                embed: embed4
-            });
-
-            let reason = args.slice(1).join(" ");
-
-            if(!reason) reason = 'No Reason Provided.';
-
-            const embed5 = new Discord.MessageEmbed()
-                .setDescription("> :thinking: **Hmm** Something seems to have gone wrong.\n\n`Check your system for errors!`")
-	            .setColor(supportbot.EmbedColour)
-
-                  user.kick({ reason: `${reason}` }).catch(err => { 
-                    message.channel.send({ embed: embed5 })
-                      console.log(err)
-                  })
-
-
-            const successEmbed = new Discord.MessageEmbed()
-                .setDescription(`> :white_check_mark: **OOF!** ${user} has been kicked!`)
-                .setColor(supportbot.SuccessColour)
-
-            message.channel.send({
-                embed: successEmbed
-            })
-
-            const logEmbed = new Discord.MessageEmbed()
-                .setTitle(supportbot.KickTitle)
-                .setThumbnail(supportbot.ModThumbnail)
-                .addField('Kicked User:', user)
-                .addField('Staff Member', message.author)
-                .addField('Reason:', reason)
-                .setFooter(supportbot.EmbedFooter)
-                .setColor(supportbot.KickLogColour)
-                .setTimestamp()
-
-                locateChannel.send({ embed: logEmbed })
-    
-
-
-    } 
-    
-};

commands/links.js

@@ -1,34 +0,0 @@
-// SupportBot, Created by Emerald Services
-// Links Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const { execute } = require("./help");
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.LinksCommand,
-    description: supportbot.LinksDesc,
-
-    execute(message, args) {
-        if (supportbot.DeleteMessages) message.delete();
-        
-        const LinksEmbed = new Discord.MessageEmbed()
-            .setColor(supportbot.EmbedColour)
-
-        let botLinks = supportbot.LINKS;
-        
-        let links = '';
-        
-        for ( let name in botLinks ) {
-            links += `[${name}](${botLinks[ name ]})\n`;
-        };
-
-        LinksEmbed.addField(supportbot.LinksTitle, links)
-
-        message.channel.send({ embed: LinksEmbed });
-
-    }
-};

commands/ping.js

@@ -1,25 +0,0 @@
-// SupportBot, Created by Emerald Services
-// Ping Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.PingCommand,
-    description: supportbot.PingDesc,
-
-    execute(message, args) {        
-	if (supportbot.DeleteMessages) message.delete();
-        
-        let ping = Date.now() - message.createdTimestamp + " ms";
-        
-        const PingCommandEmbed = new Discord.MessageEmbed()
-            .setDescription(`🏓 **Pong!** \`${Date.now() - message.createdTimestamp}ms\``)
-            .setColor(supportbot.EmbedColour)
-
-	    message.channel.send({ embed: PingCommandEmbed });
-    }
-};

commands/purge.js

@@ -1,80 +0,0 @@
-// SupportBot, Created by Emerald Services
-// Say Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const { execute } = require("./help");
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.PurgeMessage,
-    description: supportbot.PurgeDesc,
-
-    execute(message, args, member) {
-	if (supportbot.DeleteMessages) message.delete();
-	    
-        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Staff) || message.guild.roles.cache.find(adminRole => adminRole.id === supportbot.Staff)
-
-        const NoPerms = new Discord.MessageEmbed()
-            .setTitle("Invalid Permissions!")
-            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${SupportStaff.name}\``)
-            .setColor(supportbot.WarningColour)
-
-            if (!message.member.roles.cache.has(SupportStaff.id)) 
-                return message.channel.send({ embed: NoPerms });
-
-            let locateChannel = message.guild.channels.cache.find(ModLogChannel => ModLogChannel.name === supportbot.ModLogChannel) || message.guild.channels.cache.find(ModLogChannel => ModLogChannel.id === supportbot.ModLogChannel)
-
-        const errornochannel = new Discord.MessageEmbed()
-            .setTitle("Invalid Channel")
-            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.ModLogChannel}\``)
-            .setColor(supportbot.ErrorColour);
-    
-            if(!locateChannel) return message.channel.send({ embed: errornochannel });
-
-            const embed1 = new Discord.MessageEmbed()
-                .setDescription(`> :thinking: **Hmm!** Please enter a valid number of message to purge!\n\n\`${supportbot.Prefix}${supportbot.PurgeMessage} <message count>\` `)
-	            .setColor(supportbot.WarningColour)
-
-            if (!args[0]) return message.channel.send({
-                embed: embed1
-            });
-
-            const messagePrune = parseInt(args[0])
-
-            const embed2 = new Discord.MessageEmbed()
-                .setDescription("> :person_facepalming: **Grr!** Can you count? That ain't a number :joy:")
-	            .setColor(supportbot.ErrorColour)
-
-            if (isNaN(messagePrune)) return message.reply({
-                embed: embed2
-            })
-
-            message.channel.bulkDelete(messagePrune).then(() => {
-
-                const embed3 = new Discord.MessageEmbed()
-                    .setDescription(`> :recycle: \`${args[0]} messages\` **have been purged!** `)
-	                .setColor(supportbot.ErrorColour)
-                message.channel.send({
-                    embed: embed3
-                })
-            })
-
-            const logEmbed = new Discord.MessageEmbed()
-                .setTitle(supportbot.PruneLogTitle)
-                .setThumbnail(supportbot.PruneThumbnail)
-                .addField('Messages Purged', `\`${args[0]} messages\``)
-                .addField('Staff Member', message.author)
-                .setFooter(supportbot.EmbedFooter)
-                .setColor(supportbot.PruneColour)
-                .setTimestamp()
-
-                locateChannel.send({ embed: logEmbed })
-    
-
-
-    } 
-    
-};

commands/removeUser.js

@@ -1,62 +0,0 @@
-// SupportBot, Created by Emerald Services
-// Remove User
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.RemoveUser,
-    description: supportbot.RemoveUserDesc,
-
-    execute(message, args) {        
-        if (supportbot.DeleteMessages) message.delete();
-        
-        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff) || message.guild.roles.cache.find(SupportTeam => SupportTeam.id === supportbot.Staff)
-        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin) || message.guild.roles.cache.find(AdminUser => AdminUser.id === supportbot.Admin)
-
-        const NoPerms = new Discord.MessageEmbed()
-            .setTitle("Invalid Permissions!")
-            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${supportbot.Staff}\` or \`${supportbot.Admin}\``)
-            .setColor(supportbot.WarningColour)
-
-            if (message.member.roles.cache.has(SupportStaff.id) || message.member.roles.cache.has(Admins.id)) {
-                if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
-                    const Exists = new Discord.MessageEmbed()
-                        .setTitle("No Ticket Found!")
-                        .setDescription(`${supportbot.NoValidTicket}`)
-                        .setColor(supportbot.WarningColour);
-                    message.channel.send({ embed: Exists });
-        
-                    return;
-                }
-        
-                let rUser = message.guild.member(message.mentions.users.first() || message.guild.members.cache.get(args[0]));
-                    const UserNotExist = new Discord.MessageEmbed()
-                        .setTitle("User Not Found!")
-                        .setDescription(`${supportbot.UserNotFound}\n\nTry Again:\`${supportbot.Prefix}${supportbot.RemoveUser} <user#0000>\``)
-                        .setColor(supportbot.ErrorColour)
-        
-                    if (!rUser) return message.channel.send({ embed: UserNotExist });
-                
-                        message.channel.updateOverwrite(rUser, {
-                            VIEW_CHANNEL: false,
-                            CREATE_INVITE: false,
-                            SEND_MESSAGES: false,
-                            READ_MESSAGES: false
-                        });
-                
-                    const Complete = new Discord.MessageEmbed()
-                        .setTitle("User Removed!")
-                        .setDescription(supportbot.RemovedUser.replace(/%user%/g, rUser.id))
-                        .setTimestamp()
-                        .setColor(supportbot.EmbedColour)
-                   message.channel.send({ embed: Complete });
-            } else {
-                return message.channel.send({ embed: NoPerms });
-            }
-
-    }
-};

commands/suggest.js

@@ -1,70 +0,0 @@
-// SupportBot, Created by Emerald Services
-// Suggest Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.SuggestCommand,
-    description: supportbot.SuggestionDesc,
-
-    execute(message, args) {
-	if (supportbot.DeleteMessages) message.delete();
-	    
-        let locateChannel = message.guild.channels.cache.find(SuggestionChannel => SuggestionChannel.name === supportbot.SuggestionChannel) || message.guild.channels.cache.find(SuggestionChannel => SuggestionChannel.id === supportbot.SuggestionChannel)
-
-        const errornochannel = new Discord.MessageEmbed()
-            .setTitle("Invalid Channel")
-            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.SuggestionChannel}\``)
-            .setColor(supportbot.ErrorColour);
-
-        if(!locateChannel) return message.channel.send({ embed: errornochannel });
-
-        const embed = new Discord.MessageEmbed()
-            .setDescription(`> **${supportbot.SuggestionStarter}**`)
-	        .setColor(supportbot.EmbedColour)
-        message.channel.send({ embed: embed });
-
-        let suggestion = []
-        message.channel.awaitMessages(response => response.content.length > 2, {
-            max: 1,
-            time: 500000,
-            errors: ['time'],
-        }).then((collected) => {
-            suggestion.push(collected.map(r => r.content));
-
-            const SuggestionMessage = new Discord.MessageEmbed()
-                .setColor(supportbot.EmbedColour)
-                .setFooter(supportbot.EmbedFooter)
-
-                .addField(supportbot.SuggestionTitle, suggestion, true)
-                .addField("From", `<@${message.author.id}>`, true)
-
-                if (supportbot.SuggestionMessage_Icon === "BOT") {
-                    SuggestionMessage.setThumbnail(bot.user.displayAvatarURL())
-                }
-        
-                if (supportbot.SuggestionMessage_Icon === "USER") {
-                    SuggestionMessage.setThumbnail(message.author.displayAvatarURL())
-                }
-
-                if (supportbot.SuggestionMessage_Icon === "CUSTOM") {
-                    SuggestionMessage.setThumbnail(supportbot.SuggestionIcon_URL)
-                }
-
-            locateChannel.send({ embed: SuggestionMessage }).then(async function(msg) {
-                msg.react(supportbot.SuggestReact_1).then(() => msg.react(supportbot.SuggestReact_2));
-            });
-
-            const SuggestionComplete = new Discord.MessageEmbed()
-                .setColor(supportbot.SuccessColour)
-                .setDescription(`:white_check_mark: Your suggestion has been successfully created. <#${locateChannel.id}>`)
-            message.channel.send({ embed: SuggestionComplete })
-
-        });
-    
-    }
-};

commands/ticket.js

@@ -1,230 +0,0 @@
-// SupportBot, Created by Emerald Services
-// Ticket Command
-
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-
-const fs = require("fs")
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-const TicketNumberID = require('../utils/TicketNumber.js');
-
-module.exports = {
-    name: supportbot.NewTicket,
-    description: supportbot.NewTicketDesc,
-
-    async execute(message, args) {
-      if (!message.channel.name === supportbot.ReactionChannel || !message.channel.id === supportbot.ReactionChannel) {
-        if (supportbot.DeleteMessages) message.delete();
-      }
-
-      let reactionUser = message.guild.members.cache.get(message.author.id)
-
-      if (reactionUser.roles.cache.find(role => role.name === supportbot.TicketBlackListRole) || reactionUser.roles.cache.find(role => role.id === supportbot.TicketBlackListRole)) {
-            return message.channel.send(`<@${message.author.id}> ${supportbot.TicketBlackListMessage}`).then(msg => {
-                msg.delete({timeout: 3500})
-            })
-        }
-
-      // Ticket ID
-      let ticketNumberID = TicketNumberID.pad(message.guild.id);
-
-      // Ticket Subject
-      const TicketSubject = args || supportbot.NoTicketSubject;
-
-      const channel = await message.guild.channels.create(`${supportbot.TicketChannel}-${ticketNumberID}`);
-
-      if (message.channel.name === supportbot.ReactionChannel || message.channel.id === supportbot.ReactionChannel) {
-        const CreatedTicket = new Discord.MessageEmbed()
-            .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
-            .setColor(supportbot.EmbedColour)
-        message.channel.send({embed: CreatedTicket}).then((r) => {
-          r.delete({ timeout:5000 })
-        })
-      } else {
-        const CreatedTicket = new Discord.MessageEmbed()
-            .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
-            .setColor(supportbot.EmbedColour)
-        message.channel.send({embed: CreatedTicket});
-      }
-
-        // Ticket Category
-        let TicketCategory = message.guild.channels.cache.find(category => category.name === supportbot.TicketCategory) || message.guild.channels.cache.find(category => category.id === supportbot.TicketCategory)
-
-        // Locate Roles
-        let StaffMember = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff) || message.guild.roles.cache.find(SupportTeam => SupportTeam.id === supportbot.Staff)
-        let ServerAdmins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin) || message.guild.roles.cache.find(AdminUser => AdminUser.id === supportbot.Admin)
-
-        if (TicketCategory) {
-            channel.setParent(TicketCategory.id)
-        }
-
-        channel.updateOverwrite(message.guild.id, {
-            SEND_MESSAGES: false,
-            VIEW_CHANNEL: false
-        })
-
-        channel.updateOverwrite(message.author, {
-            SEND_MESSAGES: true,
-            VIEW_CHANNEL: true
-        })
-
-        channel.updateOverwrite(StaffMember, {
-            SEND_MESSAGES: true,
-            VIEW_CHANNEL: true
-        })
-
-        channel.updateOverwrite(ServerAdmins, {
-            SEND_MESSAGES: true,
-            VIEW_CHANNEL: true
-        })
-
-        // Ticket Created, Message Sent
-
-        if (supportbot.AllowTicketMentions) {
-            channel.send(`<@${message.author.id}>`)
-          }
-  
-          const TicketMessage = new Discord.MessageEmbed()
-            .setTitle(supportbot.Ticket_Title.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
-            .setDescription(supportbot.TicketMessage.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, channel.id).replace(/%ticketusername%/g, message.author.username))
-            .setColor(supportbot.EmbedColour)
-  
-          if (supportbot.TicketSubject === "embed") {
-  
-            if (TicketSubject != 'No Reason Provided.') {
-              TicketMessage.addFields({ name: 'Reason', value: TicketSubject })
-            }
-            
-          }
-  
-          if (supportbot.TicketSubject === "description") {
-  
-            if (TicketSubject != 'No Reason Provided.') {
-              channel.setTopic(`Reason: ${TicketSubject}  -  User ID: ${message.author.id}  -  Ticket: ${channel.name}`)
-            }
-            
-          }
-
-        const reactionMessage = await channel.send({
-            embed: TicketMessage
-        }).then( async function(ticketmsg) {
-            await ticketmsg.react(supportbot.TicketLockReaction)
-            await ticketmsg.react(supportbot.TicketDeleteReaction)
-
-                const collector = ticketmsg.createReactionCollector(
-                    (reaction, user) => message.guild.roles.cache.find((staff) => staff.name === supportbot.Staff),
-                    { dispose: true }
-                );
-
-              collector.on('collect', (reaction, user) => {
-                switch (reaction.emoji.name) {
-                    case supportbot.TicketLockReaction:
-
-                        channel.updateOverwrite(message.author, { 
-                          SEND_MESSAGES: false,
-                          VIEW_CHANNEL: true 
-                        });
-
-                        const LockTicketEmbed = new Discord.MessageEmbed()
-                            .setDescription(supportbot.TicketLockMessage)
-                            .setColor(supportbot.EmbedColour)
-                        channel.send({embed: LockTicketEmbed})
-                        break;
-
-                    case supportbot.TicketDeleteReaction:
-                        const DeleteTicketEmbed = new Discord.MessageEmbed()
-                            .setDescription(supportbot.TicketDeleteMessage)
-                            .setColor(supportbot.EmbedColour)
-                        channel.send({embed: DeleteTicketEmbed})
-
-                        let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog) || message.guild.channels.cache.find(channel => channel.id === supportbot.TranscriptLog)
-                        let user = message.author;
-                        let reason = args.join(" ") || "No Reason Provided.";
-    
-                        let name = message.channel.name;
-                        let ticketChannel = message.channel;
-    
-                        message.channel.send(`**${supportbot.ClosingTicket}**`)
-    
-                        .then(() => {
-                            const logEmbed = new Discord.MessageEmbed()
-                                .setTitle(supportbot.TranscriptTitle)
-                                .setColor(supportbot.EmbedColour)
-                                .setFooter(supportbot.EmbedFooter)
-                                .addField("Closed By", message.author.tag)
-                                .addField("Reason", reason);
-    
-                            message.channel.messages.fetch({ limit: 100 }).then( msgs => {
-                                let html = '';
-    
-                                msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
-                                html += `<strong>Server Name:</strong> ${message.guild.name}<br>`;
-                                html += `<strong>Ticket:</strong> ${ticketChannel.name}<br>`;
-                                html += `<strong>Message:</strong> ${msgs.size} Messages<br><br><br>`;
-    
-                                msgs.forEach( msg => {
-                                    if ( msg.content ) {
-                                        html += `<strong>User:</strong> ${msg.author.tag}<br>`;
-                                        html += `<strong>Message:</strong> ${msg.content}<br>`;
-                                        html += `-----<br><br>`;
-                                    }
-                                });
-    
-                                logChannel.send(logEmbed).catch(err => {
-                                    message.reply(err)
-                                })
-
-                                const TranscriptSavedEmbed = new Discord.MessageEmbed()
-                                  .setDescription(supportbot.TranscriptSavedMessage)
-                                  .setColor(supportbot.SuccessColour)
-                                channel.send({embed: TranscriptSavedEmbed})
-    
-                                logChannel.send( new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` ) );
-                                setTimeout(() => channel.delete(), supportbot.TicketDeleteTime);
-    
-                            })
-    
-                        }).catch( () => {
-                            m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
-                        });
-                        break;
-                        
-                }
-            });
-    
-        })
-
-          fs.writeFileSync("./storage/SupportTickets.json", '{\n    "ticket": "' + channel.name + '", \n    "id":' + message.author.id + "\n}", (err) => {
-            if (!err) return;
-            console.error(err)
-        })
-          // Ticket Logs
-  
-          const errornochannel = new Discord.MessageEmbed()
-            .setTitle("SupportBot Error!")
-            .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.TicketLog}\`\n\nError Code: \`SB-03\``)
-            .setColor(supportbot.ErrorColour);
-  
-          const TicketLogs = new Discord.MessageEmbed()
-            .setTitle(supportbot.TicketLog_Title)
-            .setThumbnail(supportbot.Ticket_Thumbnail)
-            .addFields(
-              { name: 'Ticket', value: `<#${channel.id}>` },
-              { name: 'User', value: `<@${message.author.id}>` },
-            )
-            .setColor(supportbot.EmbedColour)
-            .setFooter(supportbot.EmbedFooter)
-  
-          let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === supportbot.TicketLog) || message.guild.channels.cache.find(LocateChannel => LocateChannel.id === supportbot.TicketLog)
-  
-          if(!locateChannel) return message.channel.send({ embed: errornochannel });
-  
-          locateChannel.send({ embed: TicketLogs });
-          
-
-    }
-
-}
-

commands/transcript.js

@@ -1,66 +0,0 @@
-// SupportBot, Created by Emerald Services
-// Announce
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const { execute } = require("./help");
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.ChatLog,
-    description: supportbot.ChatLogDesc,
-
-    execute(message, args) {
-        if (supportbot.DeleteMessages) message.delete();
-
-        let name = message.channel.name;
-    
-        message.channel.messages.fetch({ limit: 100 }).then( msgs => {
-            let html = '';
-    
-            msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
-            html += `<strong>--- Channel Transcript ---</strong><br>`;
-            html += `<strong>Server Name:</strong> ${message.guild.name}<br>`;
-            html += `<strong>Channel:</strong> ${name}<br>`;
-            html += `<strong>Message:</strong> ${msgs.size} Messages<br><br><br>`;
-    
-            msgs.forEach( msg => {
-                if ( msg.content ) {
-                    html += `<strong>User:</strong> ${msg.author.tag}<br>`;
-                    html += `<strong>Message:</strong> ${msg.content}<br>`;
-                    html += `-----<br><br>`;
-                }
-            });
-    
-            const TranscriptSavedEmbed = new Discord.MessageEmbed()
-              .setDescription(supportbot.ChatLogSavedMessage)
-              .setColor(supportbot.SuccessColour)
-            message.channel.send({embed: TranscriptSavedEmbed})
-
-            const errornochannel = new Discord.MessageEmbed()
-                .setTitle("SupportBot Error!")
-                .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.TicketLog}\`\n\nError Code: \`SB-03\``)
-                .setColor(supportbot.ErrorColour);
-  
-            const ChatLogs = new Discord.MessageEmbed()
-                .setTitle(supportbot.ChatLog_Title)
-                .setThumbnail(supportbot.ChatLog_Thumbnail)
-                .addFields(
-                    { name: 'Channel', value: `<#${message.channel.id}>` },
-                    { name: 'User', value: `<@${message.author.id}>` },
-                )
-                .setColor(supportbot.EmbedColour)
-                .setFooter(supportbot.EmbedFooter)
-
-            let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === supportbot.ChatLogChannel) || message.guild.channels.cache.find(LocateChannel => LocateChannel.id === supportbot.ChatLogChannel)
-  
-            if(!locateChannel) return message.channel.send({ embed: errornochannel });
-    
-            locateChannel.send( new Discord.MessageAttachment( Buffer.from( html ), `${name}.html` ) );
-            locateChannel.send({ embed: ChatLogs });
-    
-        })
-    }
-}

events/guildMemberAdd.js

@@ -1,58 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Ready Event
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = async (bot, member) => {
-
-  if (supportbot.SystemMessages) {
-    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel) || member.guild.channels.cache.get(supportbot.SystemMessage_Channel)
-    
-    if (!SystemChannel) return;
-    
-    console.log(`[${supportbot.Bot_Name}]: ${member.user.username} has joined ${member.guild.name}!`)
-    console.log(supportbot.AutoRole_Role)
-    
-    const role = member.guild.roles.cache.find(role => role.name === supportbot.AutoRole_Role) || member.guild.roles.cache.find(role => role.id === supportbot.AutoRole_Role)
-    
-    member.roles.add(role).catch(console.error);
-    
-    if (supportbot.SystemMessage_Type === "embed") {
-        
-      const GuildAddMember = new Discord.MessageEmbed()
-        .setTitle(supportbot.Welcome_Title)
-        .setDescription(supportbot.WelcomeMessage.replace(/%member%/g, `<@!${member.user.id}>`).replace(/%guildname%/g, member.guild.name))
-        .setColor(supportbot.EmbedColour)
-
-        if (supportbot.SystemMessage_Icon === "BOT") {
-            GuildAddMember.setThumbnail(bot.user.displayAvatarURL())
-        }
-
-        if (supportbot.SystemMessage_Icon === "USER") {
-            GuildAddMember.setThumbnail(member.user.displayAvatarURL())
-        }
-
-        if (supportbot.SystemMessage_Icon === "CUSTOM") {
-          SuggestionMessage.setThumbnail(supportbot.SystemMessageIcon_URL)
-      }
-
-
-        if (supportbot.SystemMessage_EmbedFooter) {
-            GuildAddMember.setFooter(supportbot.EmbedFooter)
-        }
-
-    SystemChannel.send({ embed: GuildAddMember });
-        
-    }
-
-    if (supportbot.SystemMessage_Type === "normal") {
-        SystemChannel.send(supportbot.WelcomeMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
-
-    }
-
-  }
-};

events/guildMemberRemove.js

@@ -1,48 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Ready Event
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = async (bot, member) => {
-
-  if (supportbot.SystemMessages) {
-    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel) || member.guild.channels.cache.get(supportbot.SystemMessage_Channel)
-    
-    if (!SystemChannel) return;
-    
-    console.log(`[${supportbot.Bot_Name}]: ${member.user.username} has left ${member.guild.name}!`)
-
-    if (supportbot.SystemMessage_Type === "embed") {
-      const GuildRemoveMember = new Discord.MessageEmbed()
-        .setTitle(supportbot.Leave_Title)
-        .setDescription(supportbot.LeaveMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
-        .setColor(supportbot.EmbedColour)
-
-        if (supportbot.SystemMessage_Icon === "BOT") {
-          GuildRemoveMember.setThumbnail(bot.user.displayAvatarURL())
-        }
-
-        if (supportbot.SystemMessage_Icon === "USER") {
-          GuildRemoveMember.setThumbnail(member.user.displayAvatarURL())
-        }
-
-
-        if (supportbot.SystemMessage_EmbedFooter === "true") {
-          GuildRemoveMember.setFooter(supportbot.EmbedFooter)
-        }
-
-    SystemChannel.send({ embed: GuildRemoveMember });
-        
-    }
-
-    if (supportbot.SystemMessage_Type === "normal") {
-        SystemChannel.send(supportbot.LeaveMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
-
-    }
-
-  }
-};

events/message.js

@@ -1,24 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Message Event
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = async (bot, message) => {
-	if(message.author.bot) return;
-  	if(message.channel.type === "dm") return;
-  	if (message.content.indexOf(supportbot.Prefix) !== 0) return;
-
-  	let messageArray = message.content.split(" ");
-  	const args = message.content.slice(supportbot.Prefix.length).trim().split(/ +/g);
-  	const command = args.shift().toLowerCase();
-    
-    console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]`, `\u001b[36m`, `${message.author.tag}`, `\u001b[33m`, `has executed the command`, `\u001b[36m`,`${supportbot.Prefix}${command}`)
-
-  	const cmd = bot.commands.get(command);
-  	if(!cmd) return;
-  	cmd.execute(message, args);
-};

events/messageReactionAdd.js

@@ -1,36 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Message Reaction Event
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-const tickets = yaml.load(fs.readFileSync('./storage/ticketreaction.yml', 'utf8'));
-
-module.exports = async (client, reaction, user) => {
-
-    let message = {
-        guild: reaction.message.channel.guild,
-        author: user,
-        content: "N/A",
-        channel: reaction.message.channel
-    }
-
-    if (supportbot.ReactionTickets) {
-        if (reaction.message.id === tickets.ReactionMessage_ID) {
-            if (reaction.emoji.name == supportbot.ReactionEmoji || reaction.emoji.id == supportbot.ReactionEmoji) {
-                await reaction.users.remove(user.id)
-
-            	try {
-            	    const cmd = client.commands.get(supportbot.NewTicket);
-            	    if(!cmd) return;
-            	    
-            	    cmd.execute(message, message.content);
-            	} catch (error) {
-            	    console.error(error);
-            	}
-            }
-        }
-    }
-};

events/raw.js

@@ -1,26 +0,0 @@
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-
-
-module.exports = async (bot, message, packet) => {
-    if (!['MESSAGE_REACTION_ADD', 'MESSAGE_REACTION_REMOVE'].includes(packet.t)) return;
-
-    const channel = bot.channels.cache.get(packet.d.channel_id);
-    if (channel.messages.has(packet.d.message_id)) return;
-
-    channel.messages.fetch(packet.d.message_id).then(message => {
-        const emoji = packet.d.emoji.id ? `${packet.d.emoji.name}:${packet.d.emoji.id}` : packet.d.emoji.name;
-        const reaction = message.reactions.get(emoji);
-        if (reaction) reaction.users.set(packet.d.user_id, bot.users.get(packet.d.user_id));
-        if (packet.t === 'MESSAGE_REACTION_ADD') {
-            bot.emit('messageReactionAdd', reaction, bot.users.get(packet.d.user_id));
-        }
-        if (packet.t === 'MESSAGE_REACTION_REMOVE') {
-            bot.emit('messageReactionRemove', reaction, bot.users.get(packet.d.user_id));
-        }
-    });
-}

events/ready.js

@@ -1,84 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Ready Event
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-const tickets = yaml.load(fs.readFileSync('./storage/ticketreaction.yml', 'utf8'));
-
-  
-module.exports = async (bot) => {
-    bot.user.setActivity(supportbot.BotActivity, {
-        type: supportbot.ActivityType, 
-        url: supportbot.StreamingURL
-        
-    });
-    
-    console.log(`\u001b[32m`, `┏━━━┓╋╋╋╋╋╋╋╋╋╋╋╋╋┏┓┏━━┓╋╋╋┏┓`)
-    console.log(`\u001b[32m`, `┃┏━┓┃╋╋╋╋╋╋╋╋╋╋╋╋┏┛┗┫┏┓┃╋╋┏┛┗┓`)
-    console.log(`\u001b[32m`, `┃┗━━┳┓┏┳━━┳━━┳━━┳┻┓┏┫┗┛┗┳━┻┓┏┛`)
-    console.log(`\u001b[32m`, `┗━━┓┃┃┃┃┏┓┃┏┓┃┏┓┃┏┫┃┃┏━┓┃┏┓┃┃`)
-    console.log(`\u001b[32m`, `┃┗━┛┃┗┛┃┗┛┃┗┛┃┗┛┃┃┃┗┫┗━┛┃┗┛┃┗┓`)
-    console.log(`\u001b[32m`, `┗━━━┻━━┫┏━┫┏━┻━━┻┛┗━┻━━━┻━━┻━┛`)
-    console.log(`\u001b[32m`, `┗╋╋╋╋╋╋╋┃┃╋┃┃`)
-    console.log(`\u001b[32m`, `╋╋╋╋╋╋╋┗┛╋┗┛`)
-    console.log(`	`)
-    console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
-    console.log(`	`)
-    console.log(`\u001b[33m`, `${supportbot.Bot_Name} v${supportbot.SupportBot_Version}`, `\u001b[36m`, `Connected to Discord`)
-    console.log(`\u001b[33m`, `Documentation:`, `\u001b[36m`, `https://docs.emeraldsrv.dev`)
-    console.log(`\u001b[33m`, `Discord:`, `\u001b[36m`, `https://emeraldsrv.dev/discord`)
-    console.log(`\u001b[33m`, `Hosting:`, `\u001b[36m`, `https://emeraldsrv.dev/hosting`)
-    console.log(`	`)
-    console.log(`\u001b[37m`, `SupportBot proudly created by Emerald Services`)
-    console.log(`	`)
-    console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
-    
-
-    
-    if (supportbot.ReactionTickets === true) {
-        let chan1 = bot.channels.cache.find(channel => channel.name === supportbot.ReactionChannel)
-
-        if (!chan1) {
-            console.log('\u001b[33m', "[WARN] Ticket reaction panel is not setup, You can do so via the configuration file!")
-            return false;
-        }
-
-        chan1.messages.fetch(tickets.ReactionMessage_ID).catch(r => {
-            let embed = new Discord.MessageEmbed()
-                .setTitle(supportbot.ReactionMessage.replace(/%reaction_emoji%/g, supportbot.ReactionEmoji))
-                .setColor(supportbot.SuccessColour)
-                .setFooter(supportbot.EmbedFooter);
-            
-            if (supportbot.ReactionPanel_Description === true) {
-                embed.setDescription(supportbot.ReactionDescription)
-            }
-            
-            if (supportbot.ReactionPanel_Thumbnail === true) {
-                embed.setThumbnail(supportbot.ReactionThumbnail)
-            }
-
-            if (supportbot.ReactionPanel_Image === true) {
-                embed.setImage(supportbot.ReactionImage)
-            }
-            
-            bot.channels.cache.find(channel => channel.name === supportbot.ReactionChannel).send({ 
-                embed: embed 
-            }).then(r => {
-                let data = {
-                    "ReactionMessage_ID": `${r.id}`
-                }
-                let yamlStr = yaml.dump(data);
-                fs.writeFileSync('./storage/ticketreaction.yml', yamlStr, 'utf8');
-                
-                r.react(supportbot.ReactionEmoji);
-            }).catch(e => {
-                console.log(e)
-            })
-        })
-    }
-
-
-};

index.js

@@ -8,98 +8,37 @@
 //           Installed with MIT License
 //
 //           Discord Support: https://emeraldsrv.dev/discord
+//           Community Resources: https://emeraldsrv.dev/resources
 
-const Discord = require("discord.js");
 const fs = require("fs");
-const bot = new Discord.Client();
 
-bot.commands = new Discord.Collection();
+const yaml = require("js-yaml");
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
 
-const yaml = require('js-yaml');
+const Client = require("./Structures/Client.js");
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
+const client = new Client({
-
+  intents: ['Guilds', 'GuildMembers', 'GuildMessages', 'MessageContent']
-const { promisify } = require("util");
-const readdir = promisify(require("fs").readdir);
-
-String.prototype.toProperCase = function () {
-    return this.replace(
-        /([^\W_]+[^\s-]*) */g,
-        (txt) => txt.charAt(0).toUpperCase() + txt.substr(1).toLowerCase()
-    );
-};
-
-const init = async () => {
-    const evtFiles = await readdir("./events/");
-    
-        console.info(`\u001b[36m`, `➢ SupportBot Events`);
-        console.info(`	`);
-    
-    evtFiles.forEach((file, i) => {
-        const eventName = file.split(".")[0];
-        const event = require(`./events/${file}`);
-        console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `#${i + 1} Event Loaded: ${eventName.toProperCase()} `);
-        
-        bot.on(eventName, event.bind(null, bot));
-        delete require.cache[require.resolve(`./events/${file}`)];
-    });
-
-    console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `Successfully loaded ${evtFiles.length} events.`);
-    console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
-    console.log(`	`)
-};
-
-init();
-
-fs.readdir("./commands/", (err, files) => {
-    
-        console.info(`\u001b[36m`, `➢ SupportBot Commands`);
-        console.info(`	`);
-    
-    if (err) console.info(err, "error");
-    
-    let jsfiles = files.filter((f) => f.split(".").pop() === "js");
-
-    if (jsfiles.length <= 0) {
-        console.log(`[${supportbot.Bot_Name}]: No commands found. Try to Re-download the resource`);
-        return;
-    }
-  
-    jsfiles.forEach((f, i) => {
-        let props = require(`./commands/${f}`);
-        
-        console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `#${i + 1} Command Loaded: ${props.name.toProperCase()}`);
-        bot.commands.set(props.name, props);
-    });
-
-    console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `Loaded ${jsfiles.length} commands!`);
-    console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
-    console.log(`	`)
 });
 
-fs.readdir("./addons/", (err, files) => {
+client.start(supportbot.General.Token);
+
+
+
+
+
+
+
+
+
+
+
 
-        console.info(`\u001b[36m`, `➢ SupportBot Addons`);
-        console.info(`	`);
 
-    if (err) console.info(err, "error");
 
-    let jsfiles = files.filter((f) => f.split(".").pop() === "js");
 
-    if (jsfiles.length <= 0) {
-        console.log(`[${supportbot.Bot_Name}]: No addons found. You can download addons from https://emeraldsrv.dev`);
-        return;
-    }
 
-    jsfiles.forEach((f, i) => {
-        let props = require(`./addons/${f}`);
 
-        console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `#${i + 1} Addon Loaded: ${props.name.toProperCase()}`);
-        bot.commands.set(props.name, props);
-    });
 
-    console.info(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[36m`, `Loaded ${jsfiles.length} addons!`);
-    console.log(`\u001b[31m`, `――――――――――――――――――――――――――――――――――――――――――――`)
-    console.log(`	`)
-});
 
-bot.login(supportbot.Token);

lang/README.md

@@ -1,8 +0,0 @@
-SupportBot Language Compatibility
-
-In order to switch languages simple remove the current existig configuration file and replace it with one of the files here renamnig the file to "supportbot-config.yml" from (for example) "supportbot-config_es.yml" to home directory of SupportBot.
-
--> Delete the existing supportbot-config.yml file
--> Download the new file for whatever language
--> Upload the file to SupportBot and rename it to supportbot-config.yml
--> Job Done, restart the bot :wink:

lang/SupportBot_ENG.yml

@@ -1,310 +0,0 @@
-#      ___                            _    ___        _   
-#     / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_ 
-#     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |  
-#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|  
-#                |_|  |_|                                  
-#
-#           SupportBot created by Emerald Services
-#           Installed with MIT License
-#
-#           Discord Support: https://emeraldsrv.dev/discord
-
-SupportBot_Version: "7.1 pre-1"
-
-# -------------------------
-#   General Configuration
-# -------------------------
-
-Token: "BOT_TOKEN_HERE"
-Prefix: "!!"
-Bot_Name: "SupportBot"
-
-DeleteMessages: true
-# Should the bot delete command messages after executed?
-
-# -------------------------
-#  Activity Configuration
-# -------------------------
-
-BotActivity: "-help | SupportBot"
-
-StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
-# Set The ActivityType to "STREAMING" for a streaming status!
-
-ActivityType: "PLAYING"
-# Activity status can either be PLAYING, WATCHING, LISTENING or STREAMING.
-
-# -------------------------
-#  Embed Configuration
-# -------------------------
-
-EmbedColour: "#f74343"
-EmbedFooter: "SupportBot | The #1 Supportive Discord Bot"
-
-ErrorColour: "#d12519"
-SuccessColour: "#04b545"
-WarningColour: "#fca117" 
-
-# -------------------------
-#  Help Configuration
-# -------------------------
-
-HelpMenu: true # Do not change!
-SendHelpPage: "channel" # Set to channel or dm
-
-# -------------------------
-#  Role Configuration
-# -------------------------
-
-AutoRole: true
-AutoRole_Role: "Member"
-LockdownRole: "@everyone"
-
-Staff: "Staff"
-Admin: "Admin"
-TicketBlackListRole: "Blacklisted"
-
-# -------------------------
-#  Tickets Configuration
-# -------------------------
-
-# --- General Config ---
-#     --- Start ---
-
-TicketCategory: "▬▬ TICKETS ▬▬"
-TicketChannel: "ticket"
-
-TicketLog: "ticket-logs"
-TranscriptLog: "transcripts"
-
-TranscriptTitle: "Ticket Transcript"
-TicketBlackListMessage: "You are not allowed to open a ticket"
-
-TicketSubject: "description"
-# "description" will displays the ticket reason within the channel description
-# "embed" will displays the ticket reason within the ticket embed
-
-AllowTicketMentions: true
-# Set to true to allow the ticket to mention the author and the support team.
-# Set to false to dis-allow mentions within tickets.
-
-# --- Panel Config ---
-#   --- Start ---
-
-ReactionChannel: "create-ticket"
-ReactionEmoji: "📩" 
-# For cusomt emojis: <:emoji_name:EMOJI_ID>
-
-ReactionTickets: true
-ReactionMessage: "React with %reaction_emoji% to create a Support Ticket!"
-
-ReactionPanel_Description: true
-ReactionDescription: "Create a support ticket to contact a member of staff."
-
-ReactionPanel_Thumbnail: true
-ReactionThumbnail: "https://hotemoji.com/images/dl/5/ticket-emoji-by-twitter.png"
-
-ReactionPanel_Image: true
-ReactionImage: "https://wallpapercave.com/wp/wp4462546.jpg"
-
-# --- Creation Config ---
-#      --- Start ---
-
-# Available Placeholders:
-
-# %ticketusername% - User who created the ticket.
-# <@%ticketauthor%> - Tags the user who created the ticket.
-# <#%ticketid%> - Mentions the ticket channel.
-
-
-Ticket_Title: "Server Support | %ticketusername%"
-TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
-
-Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
-NoTicketSubject: "No Reason Provided!"
-
-TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%>"
-
-AddedUser: "👍 <@%user%> has been added to this ticket"
-RemovedUser: "👍 <@%user%> has been removed from this ticket"
-
-
-TicketLockReaction: "🔒"
-TicketDeleteReaction: "⛔"
-
-TranscriptSavedMessage: "📝 **Transcript Saved!**"
-TicketLockMessage: "❌ **Ticket Locked!**"
-TicketDeleteMessage: "⚠ **Ticket Deleting!**" # Tickets deleting after 5 seconds by default.
-TicketDeleteTime: 5000 # Time must be set in miliseconds.
-
-# --- Closing Config ---
-#    --- Start ---
-
-ClosingTicket: ":warning: You have requested to close your support ticket."
-ClosingConfirmation_Word: "confirm"
-CloseConfirmation: true
-
-# --- Departments Config ---
-#     --- Start ---
-
-TicketDepartments: true
-
-AllowStaff: true
-# If set to true users with the "Staff" role will not be able to view tickets 
-# without a valid department role set below.
-
-# Set to false to allow "Staff" to see tickets whether its a department for them or not.
-
-DepartmentEmoji_1: "🙋"
-DepartmentEmoji_2: "💸"
-DepartmentEmoji_3: "📗"
-# Ticket emojis, the emojis are what users will need to react with inorder to proceed furthur if departments are enabled.
-
-DepartmentTitle_1: "Support"
-DepartmentTitle_2: "Billing"
-DepartmentTitle_3: "Other"
-# Ticket department title, This is the title for a ticket department to help users know what is available.
-
-DepartmentRole_1: "Support"
-DepartmentRole_2: "Admin"
-DepartmentRole_3: "Support"
-# Ticket roles are the roles that will be able to gain access to tickets depending on what department has been choosen. 
-
-# --------------------------------
-#  System Messages Configuration
-# --------------------------------
-
-# Available Placeholders:
-# %guildname% - This displays the name of the discord server.
-
-SystemMessages: true
-SystemMessage_EmbedFooter: false
-
-SystemMessage_Channel: "system-messages"
-SystemMessage_Type: "embed"
-# There are 2 types of how you can send system messages, 'normal' or 'embed'
-
-SystemMessage_Icon: "USER"
-# USER - This will display the user's icon of who joins.
-# BOT - This will display the bot's icon when a someone joins.
-
-Welcome_Title: "User Joined!"
-WelcomeMessage: "Hello %member%, Welcome to %guildname%!"
-# %member% define the user who joined and %guildnamne% defines the server name.
-
-Leave_Title: "User Left!"
-LeaveMessage: "Goodbye %member%, Thank you for visting %guildname%!"
-# %member% define the user who left and %guildnamne% defines the server name.
-
-# -------------------------
-#  Links Configuration
-# -------------------------
-
-LinksTitle: "Server Links"
-
-LINKS:
-  "Website": "https://www.example.com"
-  "Store": "https://store.example.com"
-  "Discord": "https://discord.gg/example"
-# "Twitter": "https://twitter.com/example"
-# "Add More": "Just follow this format!"
-
-# --------------------------
-#  Suggestion Configuration
-# --------------------------
-
-SuggestionChannel: "suggestions"
-SuggestionTitle: "Suggestion"
-
-SuggestionStarter: "What would you like to suggest?"
-SuggestReact_1: 👍
-SuggestReact_2: 👎
-
-# ----------------------------
-#  Announcement Configuration
-# ----------------------------
-
-AnnouncementChannel: "announcements"
-AnnouncementTitle: "Servername Announcement"
-AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
-
-AnnouncementStarter: "What would you like to announce?"
-
-# --------------------------
-#  Moderation Configuration
-# --------------------------
-
-BanTitle: "User Banned!"
-DaysBannedFor: 7
-BanLogColour: "#D911B4"
-
-KickTitle: "User Kicked!"
-KickLogColour: "#D9B111"
-
-ModThumbnail: "https://i.imgur.com/l6P3DF6.png"
-ModLogChannel: "mod-logs"
-
-PruneLogTitle: "Bulk Delete"
-PruneThumbnail: "https://i.imgur.com/OAgW2vR.png"
-PruneColour: "#1BA30C"
-
-BlacklistTitle: "Blacklisted User"
-BlacklistColour: "#000000"
-
-# --------------------------
-#  Command Configuration
-# --------------------------
-
-# --- User Commands ---
-
-HelpCommand: "help"
-LinksCommand: "links"
-PingCommand: "ping"
-SuggestCommand: "suggest"
-
-# --- Ticket Commands ---
-
-NewTicket: "ticket"
-CloseTicket: "close"
-AddUser: "add"
-RemoveUser: "remove"
-RenameTicket: "rename"
-
-# --- Staff/Admin Commands ---
-
-BotSay: "say"
-PurgeMessage: "purge"
-
-AnnounceCommand: "announce"
-BanUser: "ban"
-KickUser: "kick"
-BlacklistUser: "blacklist"
-
-# --------------------------
-#  Messages Configuration
-# --------------------------
-
-# --- Command Messages ---
-
-NewTicketDesc: "Create a new support ticket"
-AnnounceDesc: "Create a server announcement"
-CloseTicketDesc: "Close your support ticket"
-LinksDesc: "View some important links"
-PingDesc: "Get the bot's latency"
-HelpDesc: "Get a list of all the commands"
-RemoveUserDesc: "Remove a user from a support ticket"
-AddUserDesc: "Add a user to a support ticket"
-SuggestionDesc: "Create a server suggestion"
-BotSayDesc: "Say something with the bot"
-BanDesc: "Ban a member from this server."
-KickDesc: "Kick a member from this server."
-PurgeDesc: "Purge messages from the chat."
-BlacklistDesc: "Decline a member to open a ticket"
-
-# Error / Warning Messages
-
-IncorrectPerms: ":x: **Err!** You do not have the correct permissions to use this command."
-InvalidChannel: ":x: **Err!** Channel not found. Please create it!"
-UserNotFound: ":x: **Err!** This user doesn't exist, Are they in this server?"
-NoValidTicket: ":warning: You cannot execute this command here. This command is used when closing a ticket."
-TicketExists: ":warning: This ticket cannot be opened, It already exists!"

package-lock.json

@@ -1,519 +0,0 @@
-{
-  "name": "supportbot",
-  "version": "7.0.0",
-  "lockfileVersion": 1,
-  "requires": true,
-  "dependencies": {
-    "@discordjs/collection": {
-      "version": "0.1.6",
-      "resolved": "https://registry.npmjs.org/@discordjs/collection/-/collection-0.1.6.tgz",
-      "integrity": "sha512-utRNxnd9kSS2qhyivo9lMlt5qgAUasH2gb7BEOn6p0efFh24gjGomHzWKMAPn2hEReOPQZCJaRKoURwRotKucQ=="
-    },
-    "@discordjs/form-data": {
-      "version": "3.0.1",
-      "resolved": "https://registry.npmjs.org/@discordjs/form-data/-/form-data-3.0.1.tgz",
-      "integrity": "sha512-ZfFsbgEXW71Rw/6EtBdrP5VxBJy4dthyC0tpQKGKmYFImlmmrykO14Za+BiIVduwjte0jXEBlhSKf0MWbFp9Eg==",
-      "requires": {
-        "asynckit": "^0.4.0",
-        "combined-stream": "^1.0.8",
-        "mime-types": "^2.1.12"
-      }
-    },
-    "@tootallnate/once": {
-      "version": "1.1.2",
-      "resolved": "https://registry.npmjs.org/@tootallnate/once/-/once-1.1.2.tgz",
-      "integrity": "sha512-RbzJvlNzmRq5c3O09UipeuXno4tA1FE6ikOjxZK0tuxVv3412l64l5t1W5pj4+rJq9vpkm/kwiR07aZXnsKPxw=="
-    },
-    "abab": {
-      "version": "2.0.5",
-      "resolved": "https://registry.npmjs.org/abab/-/abab-2.0.5.tgz",
-      "integrity": "sha512-9IK9EadsbHo6jLWIpxpR6pL0sazTXV6+SQv25ZB+F7Bj9mJNaOc4nCRabwd5M/JwmUa8idz6Eci6eKfJryPs6Q=="
-    },
-    "abort-controller": {
-      "version": "3.0.0",
-      "resolved": "https://registry.npmjs.org/abort-controller/-/abort-controller-3.0.0.tgz",
-      "integrity": "sha512-h8lQ8tacZYnR3vNQTgibj+tODHI5/+l06Au2Pcriv/Gmet0eaj4TwWH41sO9wnHDiQsEj19q0drzdWdeAHtweg==",
-      "requires": {
-        "event-target-shim": "^5.0.0"
-      }
-    },
-    "acorn": {
-      "version": "8.4.1",
-      "resolved": "https://registry.npmjs.org/acorn/-/acorn-8.4.1.tgz",
-      "integrity": "sha512-asabaBSkEKosYKMITunzX177CXxQ4Q8BSSzMTKD+FefUhipQC70gfW5SiUDhYQ3vk8G+81HqQk7Fv9OXwwn9KA=="
-    },
-    "acorn-globals": {
-      "version": "6.0.0",
-      "resolved": "https://registry.npmjs.org/acorn-globals/-/acorn-globals-6.0.0.tgz",
-      "integrity": "sha512-ZQl7LOWaF5ePqqcX4hLuv/bLXYQNfNWw2c0/yX/TsPRKamzHcTGQnlCjHT3TsmkOUVEPS3crCxiPfdzE/Trlhg==",
-      "requires": {
-        "acorn": "^7.1.1",
-        "acorn-walk": "^7.1.1"
-      },
-      "dependencies": {
-        "acorn": {
-          "version": "7.4.1",
-          "resolved": "https://registry.npmjs.org/acorn/-/acorn-7.4.1.tgz",
-          "integrity": "sha512-nQyp0o1/mNdbTO1PO6kHkwSrmgZ0MT/jCCpNiwbUjGoRN4dlBhqJtoQuCnEOKzgTVwg0ZWiCoQy6SxMebQVh8A=="
-        }
-      }
-    },
-    "acorn-walk": {
-      "version": "7.2.0",
-      "resolved": "https://registry.npmjs.org/acorn-walk/-/acorn-walk-7.2.0.tgz",
-      "integrity": "sha512-OPdCF6GsMIP+Az+aWfAAOEt2/+iVDKE7oy6lJ098aoe59oAmK76qV6Gw60SbZ8jHuG2wH058GF4pLFbYamYrVA=="
-    },
-    "agent-base": {
-      "version": "6.0.2",
-      "resolved": "https://registry.npmjs.org/agent-base/-/agent-base-6.0.2.tgz",
-      "integrity": "sha512-RZNwNclF7+MS/8bDg70amg32dyeZGZxiDuQmZxKLAlQjr3jGyLx+4Kkk58UO7D2QdgFIQCovuSuZESne6RG6XQ==",
-      "requires": {
-        "debug": "4"
-      }
-    },
-    "argparse": {
-      "version": "2.0.1",
-      "resolved": "https://registry.npmjs.org/argparse/-/argparse-2.0.1.tgz",
-      "integrity": "sha512-8+9WqebbFzpX9OR+Wa6O29asIogeRMzcGtAINdpMHHyAg10f05aSFVBbcEqGf/PXw1EjAZ+q2/bEBg3DvurK3Q=="
-    },
-    "asynckit": {
-      "version": "0.4.0",
-      "resolved": "https://registry.npmjs.org/asynckit/-/asynckit-0.4.0.tgz",
-      "integrity": "sha1-x57Zf380y48robyXkLzDZkdLS3k="
-    },
-    "browser-process-hrtime": {
-      "version": "1.0.0",
-      "resolved": "https://registry.npmjs.org/browser-process-hrtime/-/browser-process-hrtime-1.0.0.tgz",
-      "integrity": "sha512-9o5UecI3GhkpM6DrXr69PblIuWxPKk9Y0jHBRhdocZ2y7YECBFCsHm79Pr3OyR2AvjhDkabFJaDJMYRazHgsow=="
-    },
-    "combined-stream": {
-      "version": "1.0.8",
-      "resolved": "https://registry.npmjs.org/combined-stream/-/combined-stream-1.0.8.tgz",
-      "integrity": "sha512-FQN4MRfuJeHf7cBbBMJFXhKSDq+2kAArBlmRBvcvFE5BB1HZKXtSFASDhdlz9zOYwxh8lDdnvmMOe/+5cdoEdg==",
-      "requires": {
-        "delayed-stream": "~1.0.0"
-      }
-    },
-    "cssom": {
-      "version": "0.4.4",
-      "resolved": "https://registry.npmjs.org/cssom/-/cssom-0.4.4.tgz",
-      "integrity": "sha512-p3pvU7r1MyyqbTk+WbNJIgJjG2VmTIaB10rI93LzVPrmDJKkzKYMtxxyAvQXR/NS6otuzveI7+7BBq3SjBS2mw=="
-    },
-    "cssstyle": {
-      "version": "2.3.0",
-      "resolved": "https://registry.npmjs.org/cssstyle/-/cssstyle-2.3.0.tgz",
-      "integrity": "sha512-AZL67abkUzIuvcHqk7c09cezpGNcxUxU4Ioi/05xHk4DQeTkWmGYftIE6ctU6AEt+Gn4n1lDStOtj7FKycP71A==",
-      "requires": {
-        "cssom": "~0.3.6"
-      },
-      "dependencies": {
-        "cssom": {
-          "version": "0.3.8",
-          "resolved": "https://registry.npmjs.org/cssom/-/cssom-0.3.8.tgz",
-          "integrity": "sha512-b0tGHbfegbhPJpxpiBPU2sCkigAqtM9O121le6bbOlgyV+NyGyCmVfJ6QW9eRjz8CpNfWEOYBIMIGRYkLwsIYg=="
-        }
-      }
-    },
-    "data-urls": {
-      "version": "2.0.0",
-      "resolved": "https://registry.npmjs.org/data-urls/-/data-urls-2.0.0.tgz",
-      "integrity": "sha512-X5eWTSXO/BJmpdIKCRuKUgSCgAN0OwliVK3yPKbwIWU1Tdw5BRajxlzMidvh+gwko9AfQ9zIj52pzF91Q3YAvQ==",
-      "requires": {
-        "abab": "^2.0.3",
-        "whatwg-mimetype": "^2.3.0",
-        "whatwg-url": "^8.0.0"
-      }
-    },
-    "debug": {
-      "version": "4.3.2",
-      "resolved": "https://registry.npmjs.org/debug/-/debug-4.3.2.tgz",
-      "integrity": "sha512-mOp8wKcvj7XxC78zLgw/ZA+6TSgkoE2C/ienthhRD298T7UNwAg9diBpLRxC0mOezLl4B0xV7M0cCO6P/O0Xhw==",
-      "requires": {
-        "ms": "2.1.2"
-      }
-    },
-    "decimal.js": {
-      "version": "10.3.1",
-      "resolved": "https://registry.npmjs.org/decimal.js/-/decimal.js-10.3.1.tgz",
-      "integrity": "sha512-V0pfhfr8suzyPGOx3nmq4aHqabehUZn6Ch9kyFpV79TGDTWFmHqUqXdabR7QHqxzrYolF4+tVmJhUG4OURg5dQ=="
-    },
-    "deep-is": {
-      "version": "0.1.3",
-      "resolved": "https://registry.npmjs.org/deep-is/-/deep-is-0.1.3.tgz",
-      "integrity": "sha1-s2nW+128E+7PUk+RsHD+7cNXzzQ="
-    },
-    "delayed-stream": {
-      "version": "1.0.0",
-      "resolved": "https://registry.npmjs.org/delayed-stream/-/delayed-stream-1.0.0.tgz",
-      "integrity": "sha1-3zrhmayt+31ECqrgsp4icrJOxhk="
-    },
-    "discord.js": {
-      "version": "12.5.3",
-      "resolved": "https://registry.npmjs.org/discord.js/-/discord.js-12.5.3.tgz",
-      "integrity": "sha512-D3nkOa/pCkNyn6jLZnAiJApw2N9XrIsXUAdThf01i7yrEuqUmDGc7/CexVWwEcgbQR97XQ+mcnqJpmJ/92B4Aw==",
-      "requires": {
-        "@discordjs/collection": "^0.1.6",
-        "@discordjs/form-data": "^3.0.1",
-        "abort-controller": "^3.0.0",
-        "node-fetch": "^2.6.1",
-        "prism-media": "^1.2.9",
-        "setimmediate": "^1.0.5",
-        "tweetnacl": "^1.0.3",
-        "ws": "^7.4.4"
-      }
-    },
-    "domexception": {
-      "version": "2.0.1",
-      "resolved": "https://registry.npmjs.org/domexception/-/domexception-2.0.1.tgz",
-      "integrity": "sha512-yxJ2mFy/sibVQlu5qHjOkf9J3K6zgmCxgJ94u2EdvDOV09H+32LtRswEcUsmUWN72pVLOEnTSRaIVVzVQgS0dg==",
-      "requires": {
-        "webidl-conversions": "^5.0.0"
-      },
-      "dependencies": {
-        "webidl-conversions": {
-          "version": "5.0.0",
-          "resolved": "https://registry.npmjs.org/webidl-conversions/-/webidl-conversions-5.0.0.tgz",
-          "integrity": "sha512-VlZwKPCkYKxQgeSbH5EyngOmRp7Ww7I9rQLERETtf5ofd9pGeswWiOtogpEO850jziPRarreGxn5QIiTqpb2wA=="
-        }
-      }
-    },
-    "escodegen": {
-      "version": "2.0.0",
-      "resolved": "https://registry.npmjs.org/escodegen/-/escodegen-2.0.0.tgz",
-      "integrity": "sha512-mmHKys/C8BFUGI+MAWNcSYoORYLMdPzjrknd2Vc+bUsjN5bXcr8EhrNB+UTqfL1y3I9c4fw2ihgtMPQLBRiQxw==",
-      "requires": {
-        "esprima": "^4.0.1",
-        "estraverse": "^5.2.0",
-        "esutils": "^2.0.2",
-        "optionator": "^0.8.1",
-        "source-map": "~0.6.1"
-      }
-    },
-    "esprima": {
-      "version": "4.0.1",
-      "resolved": "https://registry.npmjs.org/esprima/-/esprima-4.0.1.tgz",
-      "integrity": "sha512-eGuFFw7Upda+g4p+QHvnW0RyTX/SVeJBDM/gCtMARO0cLuT2HcEKnTPvhjV6aGeqrCB/sbNop0Kszm0jsaWU4A=="
-    },
-    "estraverse": {
-      "version": "5.2.0",
-      "resolved": "https://registry.npmjs.org/estraverse/-/estraverse-5.2.0.tgz",
-      "integrity": "sha512-BxbNGGNm0RyRYvUdHpIwv9IWzeM9XClbOxwoATuFdOE7ZE6wHL+HQ5T8hoPM+zHvmKzzsEqhgy0GrQ5X13afiQ=="
-    },
-    "esutils": {
-      "version": "2.0.3",
-      "resolved": "https://registry.npmjs.org/esutils/-/esutils-2.0.3.tgz",
-      "integrity": "sha512-kVscqXk4OCp68SZ0dkgEKVi6/8ij300KBWTJq32P/dYeWTSwK41WyTxalN1eRmA5Z9UU/LX9D7FWSmV9SAYx6g=="
-    },
-    "event-target-shim": {
-      "version": "5.0.1",
-      "resolved": "https://registry.npmjs.org/event-target-shim/-/event-target-shim-5.0.1.tgz",
-      "integrity": "sha512-i/2XbnSz/uxRCU6+NdVJgKWDTM427+MqYbkQzD321DuCQJUqOuJKIA0IM2+W2xtYHdKOmZ4dR6fExsd4SXL+WQ=="
-    },
-    "fast-levenshtein": {
-      "version": "2.0.6",
-      "resolved": "https://registry.npmjs.org/fast-levenshtein/-/fast-levenshtein-2.0.6.tgz",
-      "integrity": "sha1-PYpcZog6FqMMqGQ+hR8Zuqd5eRc="
-    },
-    "form-data": {
-      "version": "3.0.1",
-      "resolved": "https://registry.npmjs.org/form-data/-/form-data-3.0.1.tgz",
-      "integrity": "sha512-RHkBKtLWUVwd7SqRIvCZMEvAMoGUp0XU+seQiZejj0COz3RI3hWP4sCv3gZWWLjJTd7rGwcsF5eKZGii0r/hbg==",
-      "requires": {
-        "asynckit": "^0.4.0",
-        "combined-stream": "^1.0.8",
-        "mime-types": "^2.1.12"
-      }
-    },
-    "html-encoding-sniffer": {
-      "version": "2.0.1",
-      "resolved": "https://registry.npmjs.org/html-encoding-sniffer/-/html-encoding-sniffer-2.0.1.tgz",
-      "integrity": "sha512-D5JbOMBIR/TVZkubHT+OyT2705QvogUW4IBn6nHd756OwieSF9aDYFj4dv6HHEVGYbHaLETa3WggZYWWMyy3ZQ==",
-      "requires": {
-        "whatwg-encoding": "^1.0.5"
-      }
-    },
-    "http-proxy-agent": {
-      "version": "4.0.1",
-      "resolved": "https://registry.npmjs.org/http-proxy-agent/-/http-proxy-agent-4.0.1.tgz",
-      "integrity": "sha512-k0zdNgqWTGA6aeIRVpvfVob4fL52dTfaehylg0Y4UvSySvOq/Y+BOyPrgpUrA7HylqvU8vIZGsRuXmspskV0Tg==",
-      "requires": {
-        "@tootallnate/once": "1",
-        "agent-base": "6",
-        "debug": "4"
-      }
-    },
-    "https-proxy-agent": {
-      "version": "5.0.0",
-      "resolved": "https://registry.npmjs.org/https-proxy-agent/-/https-proxy-agent-5.0.0.tgz",
-      "integrity": "sha512-EkYm5BcKUGiduxzSt3Eppko+PiNWNEpa4ySk9vTC6wDsQJW9rHSa+UhGNJoRYp7bz6Ht1eaRIa6QaJqO5rCFbA==",
-      "requires": {
-        "agent-base": "6",
-        "debug": "4"
-      }
-    },
-    "iconv-lite": {
-      "version": "0.4.24",
-      "resolved": "https://registry.npmjs.org/iconv-lite/-/iconv-lite-0.4.24.tgz",
-      "integrity": "sha512-v3MXnZAcvnywkTUEZomIActle7RXXeedOR31wwl7VlyoXO4Qi9arvSenNQWne1TcRwhCL1HwLI21bEqdpj8/rA==",
-      "requires": {
-        "safer-buffer": ">= 2.1.2 < 3"
-      }
-    },
-    "is-potential-custom-element-name": {
-      "version": "1.0.1",
-      "resolved": "https://registry.npmjs.org/is-potential-custom-element-name/-/is-potential-custom-element-name-1.0.1.tgz",
-      "integrity": "sha512-bCYeRA2rVibKZd+s2625gGnGF/t7DSqDs4dP7CrLA1m7jKWz6pps0LpYLJN8Q64HtmPKJ1hrN3nzPNKFEKOUiQ=="
-    },
-    "js-yaml": {
-      "version": "4.1.0",
-      "resolved": "https://registry.npmjs.org/js-yaml/-/js-yaml-4.1.0.tgz",
-      "integrity": "sha512-wpxZs9NoxZaJESJGIZTyDEaYpl0FKSA+FB9aJiyemKhMwkxQg63h4T1KJgUGHpTqPDNRcmmYLugrRjJlBtWvRA==",
-      "requires": {
-        "argparse": "^2.0.1"
-      }
-    },
-    "jsdom": {
-      "version": "16.7.0",
-      "resolved": "https://registry.npmjs.org/jsdom/-/jsdom-16.7.0.tgz",
-      "integrity": "sha512-u9Smc2G1USStM+s/x1ru5Sxrl6mPYCbByG1U/hUmqaVsm4tbNyS7CicOSRyuGQYZhTu0h84qkZZQ/I+dzizSVw==",
-      "requires": {
-        "abab": "^2.0.5",
-        "acorn": "^8.2.4",
-        "acorn-globals": "^6.0.0",
-        "cssom": "^0.4.4",
-        "cssstyle": "^2.3.0",
-        "data-urls": "^2.0.0",
-        "decimal.js": "^10.2.1",
-        "domexception": "^2.0.1",
-        "escodegen": "^2.0.0",
-        "form-data": "^3.0.0",
-        "html-encoding-sniffer": "^2.0.1",
-        "http-proxy-agent": "^4.0.1",
-        "https-proxy-agent": "^5.0.0",
-        "is-potential-custom-element-name": "^1.0.1",
-        "nwsapi": "^2.2.0",
-        "parse5": "6.0.1",
-        "saxes": "^5.0.1",
-        "symbol-tree": "^3.2.4",
-        "tough-cookie": "^4.0.0",
-        "w3c-hr-time": "^1.0.2",
-        "w3c-xmlserializer": "^2.0.0",
-        "webidl-conversions": "^6.1.0",
-        "whatwg-encoding": "^1.0.5",
-        "whatwg-mimetype": "^2.3.0",
-        "whatwg-url": "^8.5.0",
-        "ws": "^7.4.6",
-        "xml-name-validator": "^3.0.0"
-      }
-    },
-    "levn": {
-      "version": "0.3.0",
-      "resolved": "https://registry.npmjs.org/levn/-/levn-0.3.0.tgz",
-      "integrity": "sha1-OwmSTt+fCDwEkP3UwLxEIeBHZO4=",
-      "requires": {
-        "prelude-ls": "~1.1.2",
-        "type-check": "~0.3.2"
-      }
-    },
-    "lodash": {
-      "version": "4.17.21",
-      "resolved": "https://registry.npmjs.org/lodash/-/lodash-4.17.21.tgz",
-      "integrity": "sha512-v2kDEe57lecTulaDIuNTPy3Ry4gLGJ6Z1O3vE1krgXZNrsQ+LFTGHVxVjcXPs17LhbZVGedAJv8XZ1tvj5FvSg=="
-    },
-    "mime-db": {
-      "version": "1.48.0",
-      "resolved": "https://registry.npmjs.org/mime-db/-/mime-db-1.48.0.tgz",
-      "integrity": "sha512-FM3QwxV+TnZYQ2aRqhlKBMHxk10lTbMt3bBkMAp54ddrNeVSfcQYOOKuGuy3Ddrm38I04If834fOUSq1yzslJQ=="
-    },
-    "mime-types": {
-      "version": "2.1.31",
-      "resolved": "https://registry.npmjs.org/mime-types/-/mime-types-2.1.31.tgz",
-      "integrity": "sha512-XGZnNzm3QvgKxa8dpzyhFTHmpP3l5YNusmne07VUOXxou9CqUqYa/HBy124RqtVh/O2pECas/MOcsDgpilPOPg==",
-      "requires": {
-        "mime-db": "1.48.0"
-      }
-    },
-    "ms": {
-      "version": "2.1.2",
-      "resolved": "https://registry.npmjs.org/ms/-/ms-2.1.2.tgz",
-      "integrity": "sha512-sGkPx+VjMtmA6MX27oA4FBFELFCZZ4S4XqeGOXCv68tT+jb3vk/RyaKWP0PTKyWtmLSM0b+adUTEvbs1PEaH2w=="
-    },
-    "node-fetch": {
-      "version": "2.6.1",
-      "resolved": "https://registry.npmjs.org/node-fetch/-/node-fetch-2.6.1.tgz",
-      "integrity": "sha512-V4aYg89jEoVRxRb2fJdAg8FHvI7cEyYdVAh94HH0UIK8oJxUfkjlDQN9RbMx+bEjP7+ggMiFRprSti032Oipxw=="
-    },
-    "nwsapi": {
-      "version": "2.2.0",
-      "resolved": "https://registry.npmjs.org/nwsapi/-/nwsapi-2.2.0.tgz",
-      "integrity": "sha512-h2AatdwYH+JHiZpv7pt/gSX1XoRGb7L/qSIeuqA6GwYoF9w1vP1cw42TO0aI2pNyshRK5893hNSl+1//vHK7hQ=="
-    },
-    "optionator": {
-      "version": "0.8.3",
-      "resolved": "https://registry.npmjs.org/optionator/-/optionator-0.8.3.tgz",
-      "integrity": "sha512-+IW9pACdk3XWmmTXG8m3upGUJst5XRGzxMRjXzAuJ1XnIFNvfhjjIuYkDvysnPQ7qzqVzLt78BCruntqRhWQbA==",
-      "requires": {
-        "deep-is": "~0.1.3",
-        "fast-levenshtein": "~2.0.6",
-        "levn": "~0.3.0",
-        "prelude-ls": "~1.1.2",
-        "type-check": "~0.3.2",
-        "word-wrap": "~1.2.3"
-      }
-    },
-    "parse5": {
-      "version": "6.0.1",
-      "resolved": "https://registry.npmjs.org/parse5/-/parse5-6.0.1.tgz",
-      "integrity": "sha512-Ofn/CTFzRGTTxwpNEs9PP93gXShHcTq255nzRYSKe8AkVpZY7e1fpmTfOyoIvjP5HG7Z2ZM7VS9PPhQGW2pOpw=="
-    },
-    "prelude-ls": {
-      "version": "1.1.2",
-      "resolved": "https://registry.npmjs.org/prelude-ls/-/prelude-ls-1.1.2.tgz",
-      "integrity": "sha1-IZMqVJ9eUv/ZqCf1cOBL5iqX2lQ="
-    },
-    "prism-media": {
-      "version": "1.3.1",
-      "resolved": "https://registry.npmjs.org/prism-media/-/prism-media-1.3.1.tgz",
-      "integrity": "sha512-nyYAa3KB4qteJIqdguKmwxTJgy55xxUtkJ3uRnOvO5jO+frci+9zpRXw6QZVcfDeva3S654fU9+26P2OSTzjHw=="
-    },
-    "psl": {
-      "version": "1.8.0",
-      "resolved": "https://registry.npmjs.org/psl/-/psl-1.8.0.tgz",
-      "integrity": "sha512-RIdOzyoavK+hA18OGGWDqUTsCLhtA7IcZ/6NCs4fFJaHBDab+pDDmDIByWFRQJq2Cd7r1OoQxBGKOaztq+hjIQ=="
-    },
-    "punycode": {
-      "version": "2.1.1",
-      "resolved": "https://registry.npmjs.org/punycode/-/punycode-2.1.1.tgz",
-      "integrity": "sha512-XRsRjdf+j5ml+y/6GKHPZbrF/8p2Yga0JPtdqTIY2Xe5ohJPD9saDJJLPvp9+NSBprVvevdXZybnj2cv8OEd0A=="
-    },
-    "safer-buffer": {
-      "version": "2.1.2",
-      "resolved": "https://registry.npmjs.org/safer-buffer/-/safer-buffer-2.1.2.tgz",
-      "integrity": "sha512-YZo3K82SD7Riyi0E1EQPojLz7kpepnSQI9IyPbHHg1XXXevb5dJI7tpyN2ADxGcQbHG7vcyRHk0cbwqcQriUtg=="
-    },
-    "saxes": {
-      "version": "5.0.1",
-      "resolved": "https://registry.npmjs.org/saxes/-/saxes-5.0.1.tgz",
-      "integrity": "sha512-5LBh1Tls8c9xgGjw3QrMwETmTMVk0oFgvrFSvWx62llR2hcEInrKNZ2GZCCuuy2lvWrdl5jhbpeqc5hRYKFOcw==",
-      "requires": {
-        "xmlchars": "^2.2.0"
-      }
-    },
-    "setimmediate": {
-      "version": "1.0.5",
-      "resolved": "https://registry.npmjs.org/setimmediate/-/setimmediate-1.0.5.tgz",
-      "integrity": "sha1-KQy7Iy4waULX1+qbg3Mqt4VvgoU="
-    },
-    "source-map": {
-      "version": "0.6.1",
-      "resolved": "https://registry.npmjs.org/source-map/-/source-map-0.6.1.tgz",
-      "integrity": "sha512-UjgapumWlbMhkBgzT7Ykc5YXUT46F0iKu8SGXq0bcwP5dz/h0Plj6enJqjz1Zbq2l5WaqYnrVbwWOWMyF3F47g==",
-      "optional": true
-    },
-    "symbol-tree": {
-      "version": "3.2.4",
-      "resolved": "https://registry.npmjs.org/symbol-tree/-/symbol-tree-3.2.4.tgz",
-      "integrity": "sha512-9QNk5KwDF+Bvz+PyObkmSYjI5ksVUYtjW7AU22r2NKcfLJcXp96hkDWU3+XndOsUb+AQ9QhfzfCT2O+CNWT5Tw=="
-    },
-    "tough-cookie": {
-      "version": "4.0.0",
-      "resolved": "https://registry.npmjs.org/tough-cookie/-/tough-cookie-4.0.0.tgz",
-      "integrity": "sha512-tHdtEpQCMrc1YLrMaqXXcj6AxhYi/xgit6mZu1+EDWUn+qhUf8wMQoFIy9NXuq23zAwtcB0t/MjACGR18pcRbg==",
-      "requires": {
-        "psl": "^1.1.33",
-        "punycode": "^2.1.1",
-        "universalify": "^0.1.2"
-      }
-    },
-    "tr46": {
-      "version": "2.1.0",
-      "resolved": "https://registry.npmjs.org/tr46/-/tr46-2.1.0.tgz",
-      "integrity": "sha512-15Ih7phfcdP5YxqiB+iDtLoaTz4Nd35+IiAv0kQ5FNKHzXgdWqPoTIqEDDJmXceQt4JZk6lVPT8lnDlPpGDppw==",
-      "requires": {
-        "punycode": "^2.1.1"
-      }
-    },
-    "tweetnacl": {
-      "version": "1.0.3",
-      "resolved": "https://registry.npmjs.org/tweetnacl/-/tweetnacl-1.0.3.tgz",
-      "integrity": "sha512-6rt+RN7aOi1nGMyC4Xa5DdYiukl2UWCbcJft7YhxReBGQD7OAM8Pbxw6YMo4r2diNEA8FEmu32YOn9rhaiE5yw=="
-    },
-    "type-check": {
-      "version": "0.3.2",
-      "resolved": "https://registry.npmjs.org/type-check/-/type-check-0.3.2.tgz",
-      "integrity": "sha1-WITKtRLPHTVeP7eE8wgEsrUg23I=",
-      "requires": {
-        "prelude-ls": "~1.1.2"
-      }
-    },
-    "universalify": {
-      "version": "0.1.2",
-      "resolved": "https://registry.npmjs.org/universalify/-/universalify-0.1.2.tgz",
-      "integrity": "sha512-rBJeI5CXAlmy1pV+617WB9J63U6XcazHHF2f2dbJix4XzpUF0RS3Zbj0FGIOCAva5P/d/GBOYaACQ1w+0azUkg=="
-    },
-    "w3c-hr-time": {
-      "version": "1.0.2",
-      "resolved": "https://registry.npmjs.org/w3c-hr-time/-/w3c-hr-time-1.0.2.tgz",
-      "integrity": "sha512-z8P5DvDNjKDoFIHK7q8r8lackT6l+jo/Ye3HOle7l9nICP9lf1Ci25fy9vHd0JOWewkIFzXIEig3TdKT7JQ5fQ==",
-      "requires": {
-        "browser-process-hrtime": "^1.0.0"
-      }
-    },
-    "w3c-xmlserializer": {
-      "version": "2.0.0",
-      "resolved": "https://registry.npmjs.org/w3c-xmlserializer/-/w3c-xmlserializer-2.0.0.tgz",
-      "integrity": "sha512-4tzD0mF8iSiMiNs30BiLO3EpfGLZUT2MSX/G+o7ZywDzliWQ3OPtTZ0PTC3B3ca1UAf4cJMHB+2Bf56EriJuRA==",
-      "requires": {
-        "xml-name-validator": "^3.0.0"
-      }
-    },
-    "webidl-conversions": {
-      "version": "6.1.0",
-      "resolved": "https://registry.npmjs.org/webidl-conversions/-/webidl-conversions-6.1.0.tgz",
-      "integrity": "sha512-qBIvFLGiBpLjfwmYAaHPXsn+ho5xZnGvyGvsarywGNc8VyQJUMHJ8OBKGGrPER0okBeMDaan4mNBlgBROxuI8w=="
-    },
-    "whatwg-encoding": {
-      "version": "1.0.5",
-      "resolved": "https://registry.npmjs.org/whatwg-encoding/-/whatwg-encoding-1.0.5.tgz",
-      "integrity": "sha512-b5lim54JOPN9HtzvK9HFXvBma/rnfFeqsic0hSpjtDbVxR3dJKLc+KB4V6GgiGOvl7CY/KNh8rxSo9DKQrnUEw==",
-      "requires": {
-        "iconv-lite": "0.4.24"
-      }
-    },
-    "whatwg-mimetype": {
-      "version": "2.3.0",
-      "resolved": "https://registry.npmjs.org/whatwg-mimetype/-/whatwg-mimetype-2.3.0.tgz",
-      "integrity": "sha512-M4yMwr6mAnQz76TbJm914+gPpB/nCwvZbJU28cUD6dR004SAxDLOOSUaB1JDRqLtaOV/vi0IC5lEAGFgrjGv/g=="
-    },
-    "whatwg-url": {
-      "version": "8.7.0",
-      "resolved": "https://registry.npmjs.org/whatwg-url/-/whatwg-url-8.7.0.tgz",
-      "integrity": "sha512-gAojqb/m9Q8a5IV96E3fHJM70AzCkgt4uXYX2O7EmuyOnLrViCQlsEBmF9UQIu3/aeAIp2U17rtbpZWNntQqdg==",
-      "requires": {
-        "lodash": "^4.7.0",
-        "tr46": "^2.1.0",
-        "webidl-conversions": "^6.1.0"
-      }
-    },
-    "word-wrap": {
-      "version": "1.2.3",
-      "resolved": "https://registry.npmjs.org/word-wrap/-/word-wrap-1.2.3.tgz",
-      "integrity": "sha512-Hz/mrNwitNRh/HUAtM/VT/5VH+ygD6DV7mYKZAtHOrbs8U7lvPS6xf7EJKMF0uW1KJCl0H701g3ZGus+muE5vQ=="
-    },
-    "ws": {
-      "version": "7.5.1",
-      "resolved": "https://registry.npmjs.org/ws/-/ws-7.5.1.tgz",
-      "integrity": "sha512-2c6faOUH/nhoQN6abwMloF7Iyl0ZS2E9HGtsiLrWn0zOOMWlhtDmdf/uihDt6jnuCxgtwGBNy6Onsoy2s2O2Ow=="
-    },
-    "xml-name-validator": {
-      "version": "3.0.0",
-      "resolved": "https://registry.npmjs.org/xml-name-validator/-/xml-name-validator-3.0.0.tgz",
-      "integrity": "sha512-A5CUptxDsvxKJEU3yO6DuWBSJz/qizqzJKOMIfUJHETbBw/sFaDxgd6fxm1ewUaM0jZ444Fc5vC5ROYurg/4Pw=="
-    },
-    "xmlchars": {
-      "version": "2.2.0",
-      "resolved": "https://registry.npmjs.org/xmlchars/-/xmlchars-2.2.0.tgz",
-      "integrity": "sha512-JZnDKK8B0RCDw84FNdDAIpZK+JuJw+s7Lz8nksI7SIuU3UXJJslUthsi+uWBUYOwPFwW7W7PRLRfUKpxjtjFCw=="
-    }
-  }
-}

package.json

@@ -1,19 +1,31 @@
 {
   "name": "supportbot",
-  "version": "7.1",
+  "version": "8.3",
-  "description": "SupportBot, a free open-source discord ticket application with ease of use.",
+  "description": "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand.",
   "main": "index.js",
   "scripts": {
-    "supportbot": "node index.js"
+    "setup": "npm i && node index.js",
+    "start": "node index.js"
+  },
+  "repository": {
+    "type": "git",
+    "url": "git+https://github.com/Emerald-Services/SupportBot.git"
   },
-  "keywords": [
-    "supportbot"
-  ],
   "author": "Emerald Services",
   "license": "MIT",
+  "bugs": {
+    "url": "https://github.com/Emerald-Services/SupportBot/issues"
+  },
+  "homepage": "https://community.emeraldsrv.dev",
   "dependencies": {
-    "discord.js": "^12.5.3",
+    "@paypal/checkout-server-sdk": "^1.0.3",
+    "@vitalets/google-translate-api": "^8.0.0",
+    "axios": "^1.7.2",
+    "discord.js": "^14.13.0",
+    "js": "^0.1.0",
     "js-yaml": "^4.1.0",
-    "jsdom": "^16.7.0"
+    "moment": "^2.29.3",
+    "ms": "^2.1.3",
+    "openai": "^4.50.0"
   }
 }

storage/SupportTickets.json

@@ -1 +0,0 @@
-{}

storage/TicketID.json

@@ -1 +0,0 @@
-{}

storage/ticketreaction.yml

@@ -1 +0,0 @@
-ReactionMessage_ID: ''

supportbot-config.yml

@@ -1,300 +0,0 @@
-#      ___                            _    ___        _   
-#     / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_ 
-#     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |  
-#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|  
-#                |_|  |_|                                  
-#
-#           SupportBot created by Emerald Services
-#           Installed with MIT License
-#
-#           Discord Support: https://emeraldsrv.dev/discord
-
-SupportBot_Version: "7.1"
-
-# -------------------------
-#   General Configuration
-# -------------------------
-
-Token: "BOT_TOKEN_HERE"
-Prefix: "!"
-Bot_Name: "SupportBot"
-
-DeleteMessages: true
-# Should the bot delete command messages after executed?
-
-# -------------------------
-#  Activity Configuration
-# -------------------------
-
-BotActivity: "-help | SupportBot"
-
-StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
-# Set The ActivityType to "STREAMING" for a streaming status!
-
-ActivityType: "PLAYING"
-# Activity status can either be PLAYING, WATCHING, LISTENING or STREAMING.
-
-# -------------------------
-#  Embed Configuration
-# -------------------------
-
-EmbedColour: "#f74343"
-EmbedFooter: "SupportBot | The #1 Supportive Discord Bot"
-
-ErrorColour: "#d12519"
-SuccessColour: "#04b545"
-WarningColour: "#fca117" 
-
-# -------------------------
-#  Help Configuration
-# -------------------------
-
-HelpMenu: true # Do not change!
-SendHelpPage: "channel" # Set to channel or dm
-
-# -------------------------
-#  Role Configuration
-# -------------------------
-
-AutoRole: true
-AutoRole_Role: "Member"
-LockdownRole: "@everyone"
-
-Staff: "Staff"
-Admin: "Admin"
-TicketBlackListRole: "Blacklisted"
-
-# -------------------------
-#  Tickets Configuration
-# -------------------------
-
-# --- General Config ---
-#     --- Start ---
-
-TicketCategory: "▬▬ TICKETS ▬▬"
-TicketChannel: "ticket"
-
-TicketLog: "ticket-logs"
-TranscriptLog: "transcripts"
-
-TranscriptTitle: "Ticket Transcript"
-TicketLog_Title: "Ticket Log"
-TicketBlackListMessage: "You are not allowed to open a ticket"
-
-TicketSubject: "description"
-# "description" will displays the ticket reason within the channel description
-# "embed" will displays the ticket reason within the ticket embed
-
-AllowTicketMentions: true
-# Set to true to allow the ticket to mention the author and the support team.
-# Set to false to dis-allow mentions within tickets.
-
-# --- Panel Config ---
-#   --- Start ---
-
-ReactionChannel: "create-ticket"
-ReactionEmoji: "📩" 
-# For cusomt emojis: <:emoji_name:EMOJI_ID>
-
-ReactionTickets: true
-ReactionMessage: "React with %reaction_emoji% to create a Support Ticket!"
-
-ReactionPanel_Description: true
-ReactionDescription: "Create a support ticket to contact a member of staff."
-
-ReactionPanel_Thumbnail: true
-ReactionThumbnail: "https://hotemoji.com/images/dl/5/ticket-emoji-by-twitter.png"
-
-ReactionPanel_Image: true
-ReactionImage: "https://wallpapercave.com/wp/wp4462546.jpg"
-
-# --- Creation Config ---
-#      --- Start ---
-
-# Available Placeholders:
-
-# %ticketusername% - User who created the ticket.
-# <@%ticketauthor%> - Tags the user who created the ticket.
-# <#%ticketid%> - Mentions the ticket channel.
-
-Ticket_Title: "Server Support | %ticketusername%"
-TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
-
-Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
-NoTicketSubject: "No Reason Provided!"
-
-TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%>"
-
-AddedUser: "👍 <@%user%> has been added to this ticket"
-RemovedUser: "👍 <@%user%> has been removed from this ticket"
-
-
-TicketLockReaction: "🔒"
-TicketDeleteReaction: "⛔"
-
-TranscriptSavedMessage: "📝 **Transcript Saved!**"
-TicketLockMessage: "❌ **Ticket Locked!**"
-TicketDeleteMessage: "⚠ **Ticket Deleting!**" # Tickets deleting after 5 seconds by default.
-TicketDeleteTime: 5000 # Time must be set in miliseconds.
-
-# --- Closing Config ---
-#    --- Start ---
-
-ClosingTicket: ":warning: You have requested to close your support ticket."
-ClosingConfirmation_Word: "confirm"
-CloseConfirmation: true
-
-# --------------------------------
-#  System Messages Configuration
-# --------------------------------
-
-# Available Placeholders:
-# %guildname% - This displays the name of the discord server.
-
-SystemMessages: true
-SystemMessage_EmbedFooter: false
-
-SystemMessage_Channel: "system-messages"
-SystemMessage_Type: "embed"
-# There are 2 types of how you can send system messages, 'normal' or 'embed'
-
-SystemMessage_Icon: "USER"
-# USER - This will display the user's icon of who joins.
-# BOT - This will display the bot's icon when a someone joins.
-# CUSTOM - This will allow you to use a custom image, set this below!
-SystemMessageIcon_URL: "https://imgur.com/example.png"
-
-Welcome_Title: "User Joined!"
-WelcomeMessage: "Hello %member%, Welcome to %guildname%!"
-# %member% define the user who joined and %guildnamne% defines the server name.
-
-Leave_Title: "User Left!"
-LeaveMessage: "Goodbye %member%, Thank you for visting %guildname%!"
-# %member% define the user who left and %guildnamne% defines the server name.
-
-# -------------------------
-#  Links Configuration
-# -------------------------
-
-LinksTitle: "Server Links"
-
-LINKS:
-  "Website": "https://www.example.com"
-  "Store": "https://store.example.com"
-  "Discord": "https://discord.gg/example"
-# "Twitter": "https://twitter.com/example"
-# "Add More": "Just follow this format!"
-
-# --------------------------
-#  Suggestion Configuration
-# --------------------------
-
-SuggestionChannel: "suggestions"
-SuggestionTitle: "Suggestion"
-
-SuggestionStarter: "What would you like to suggest?"
-SuggestReact_1: 👍
-SuggestReact_2: 👎
-
-SuggestionMessage_Icon: "USER"
-# USER - This will display the user's icon of who joins.
-# BOT - This will display the bot's icon when a someone joins.
-# CUSTOM - This will allow you to use a custom image, set this below!
-SuggestionIcon_URL: "https://imgur.com/example.png"
-
-# ----------------------------
-#  Announcement Configuration
-# ----------------------------
-
-AnnouncementChannel: "announcements"
-AnnouncementTitle: "Servername Announcement"
-AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
-
-AnnouncementStarter: "What would you like to announce?"
-
-# --------------------------
-#  Moderation Configuration
-# --------------------------
-
-ChatLog_Title: "Chat Log"
-ChatLogChannel: "chat-logs"
-ChatLogColour: "#1BA30C"
-ChatLog_Thumbnail: "https://cdn.iconscout.com/icon/free/png-256/chat-2639493-2187526.png"
-ChatLogSavedMessage: "📝 **Channel Transcript Saved!**"
-
-BanTitle: "User Banned!"
-DaysBannedFor: 7
-BanLogColour: "#D911B4"
-
-KickTitle: "User Kicked!"
-KickLogColour: "#D9B111"
-
-ModThumbnail: "https://i.imgur.com/l6P3DF6.png"
-ModLogChannel: "mod-logs"
-
-PruneLogTitle: "Bulk Delete"
-PruneThumbnail: "https://i.imgur.com/OAgW2vR.png"
-PruneColour: "#1BA30C"
-
-BlacklistTitle: "Blacklisted User"
-BlacklistColour: "#000000"
-
-# --------------------------
-#  Command Configuration
-# --------------------------
-
-# --- User Commands ---
-
-HelpCommand: "help"
-LinksCommand: "links"
-PingCommand: "ping"
-SuggestCommand: "suggest"
-
-# --- Ticket Commands ---
-
-NewTicket: "ticket"
-CloseTicket: "close"
-AddUser: "add"
-RemoveUser: "remove"
-RenameTicket: "rename"
-
-# --- Staff/Admin Commands ---
-
-ChatLog: "transcript"
-BotSay: "say"
-PurgeMessage: "purge"
-
-AnnounceCommand: "announce"
-BanUser: "ban"
-KickUser: "kick"
-BlacklistUser: "blacklist"
-
-# --------------------------
-#  Messages Configuration
-# --------------------------
-
-# --- Command Messages ---
-
-BotSayDesc: "Say something with the bot"
-ChatLogDesc: "Get a transcript of a channel"
-NewTicketDesc: "Create a new support ticket"
-AnnounceDesc: "Create a server announcement"
-CloseTicketDesc: "Close your support ticket"
-LinksDesc: "View some important links"
-PingDesc: "Get the bot's latency"
-HelpDesc: "Get a list of all the commands"
-RemoveUserDesc: "Remove a user from a support ticket"
-AddUserDesc: "Add a user to a support ticket"
-SuggestionDesc: "Create a server suggestion"
-BanDesc: "Ban a member from this server."
-KickDesc: "Kick a member from this server."
-PurgeDesc: "Purge messages from the chat."
-BlacklistDesc: "Decline a member to open a ticket"
-
-# Error / Warning Messages
-
-IncorrectPerms: ":x: **Err!** You do not have the correct permissions to use this command."
-InvalidChannel: ":x: **Err!** Channel not found. Please create it!"
-UserNotFound: ":x: **Err!** This user doesn't exist, Are they in this server?"
-NoValidTicket: ":warning: You cannot execute this command here. This command is used when closing a ticket."
-TicketExists: ":warning: This ticket cannot be opened, It already exists!"

utils/TicketNumber.js

@@ -1,72 +0,0 @@
-// SupportBot Utils
-// Ticket Numbers
-
-const discord = require("discord.js")
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-class TicketNumberID {
-    
-        static pad(guildId) {
-            let n = this.get(guildId) + '';
-            let z = '0';
-            let width = 4;
-            setTimeout(() => {
-                this.set(guildId, this.get(guildId) + 1);
-            }, 50);
-            return n.length >= width ? n : new Array(width - n.length + 1).join(z) + n;
-    }
-    
-    static get(guildId) {
-    
-        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/TicketID.json", "utf8"));
-
-        if (!ticketnumberID[guildId]) {
-            ticketnumberID[guildId] = {
-                id: 0
-            }
-
-            fs.writeFileSync("./storage/TicketID.json", JSON.stringify(ticketnumberID, null, 4), err => {
-                if (err) console.log(err);
-            });
-
-            return 0;
-    
-            
-        } else {
-            return ticketnumberID[guildId].id;
-        }
-    }
-    
-    static set(guildId, value) {
-        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/TicketID.json", "utf8"));
-        
-        ticketnumberID[guildId] = {
-            id: value
-        }
-
-        fs.writeFileSync("./storage/TicketID.json", JSON.stringify(ticketnumberID, null, 4), err => {
-            if (err) console.log(err);
-        });
-
-        return value;
-    }
-    
-    static reset(guildId) {
-        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/TicketID.json", "utf8"));
-        
-        ticketnumberID[guildId] = {
-            id: 0
-        }
-
-        fs.writeFileSync("./storage/TicketID.json", JSON.stringify(ticketnumberID, null, 4), err => {
-            if (err) console.log(err);
-        });
-
-        return 0;
-    }
-}
-
-module.exports = TicketNumberID;