8.0.1 Bug Fix

Update messages.yml

.github/ISSUE_TEMPLATE/bug_report.md

@@ -1,23 +0,0 @@
----
-name: Bug report
-about: Create a bug report to help us improve SupportBot.
-title: "[BUG]"
-labels: bug
-assignees: EmeraldRusher
-
----
-
-**Describe the bug**
-A clear and concise description of the bug you found and how you found it.
-
-**How did you find it**
-Please could explain what you did to find the bug?
-
-**Expected behavior**
-A clear and concise description of what you expected to happen.
-
-**Screenshots**
-If applicable, add screenshots to help explain your problem.
-
-**Additional context**
-Feel free to notify with us with anything else about the problem here.

CODE_OF_CONDUCT.md

@@ -0,0 +1,128 @@
+# Contributor Covenant Code of Conduct
+
+## Our Pledge
+
+We as members, contributors, and leaders pledge to make participation in our
+community a harassment-free experience for everyone, regardless of age, body
+size, visible or invisible disability, ethnicity, sex characteristics, gender
+identity and expression, level of experience, education, socio-economic status,
+nationality, personal appearance, race, religion, or sexual identity
+and orientation.
+
+We pledge to act and interact in ways that contribute to an open, welcoming,
+diverse, inclusive, and healthy community.
+
+## Our Standards
+
+Examples of behavior that contributes to a positive environment for our
+community include:
+
+* Demonstrating empathy and kindness toward other people
+* Being respectful of differing opinions, viewpoints, and experiences
+* Giving and gracefully accepting constructive feedback
+* Accepting responsibility and apologizing to those affected by our mistakes,
+  and learning from the experience
+* Focusing on what is best not just for us as individuals, but for the
+  overall community
+
+Examples of unacceptable behavior include:
+
+* The use of sexualized language or imagery, and sexual attention or
+  advances of any kind
+* Trolling, insulting or derogatory comments, and personal or political attacks
+* Public or private harassment
+* Publishing others' private information, such as a physical or email
+  address, without their explicit permission
+* Other conduct which could reasonably be considered inappropriate in a
+  professional setting
+
+## Enforcement Responsibilities
+
+Community leaders are responsible for clarifying and enforcing our standards of
+acceptable behavior and will take appropriate and fair corrective action in
+response to any behavior that they deem inappropriate, threatening, offensive,
+or harmful.
+
+Community leaders have the right and responsibility to remove, edit, or reject
+comments, commits, code, wiki edits, issues, and other contributions that are
+not aligned to this Code of Conduct, and will communicate reasons for moderation
+decisions when appropriate.
+
+## Scope
+
+This Code of Conduct applies within all community spaces, and also applies when
+an individual is officially representing the community in public spaces.
+Examples of representing our community include using an official e-mail address,
+posting via an official social media account, or acting as an appointed
+representative at an online or offline event.
+
+## Enforcement
+
+Instances of abusive, harassing, or otherwise unacceptable behavior may be
+reported to the community leaders responsible for enforcement at
+our discord.
+All complaints will be reviewed and investigated promptly and fairly.
+
+All community leaders are obligated to respect the privacy and security of the
+reporter of any incident.
+
+## Enforcement Guidelines
+
+Community leaders will follow these Community Impact Guidelines in determining
+the consequences for any action they deem in violation of this Code of Conduct:
+
+### 1. Correction
+
+**Community Impact**: Use of inappropriate language or other behavior deemed
+unprofessional or unwelcome in the community.
+
+**Consequence**: A private, written warning from community leaders, providing
+clarity around the nature of the violation and an explanation of why the
+behavior was inappropriate. A public apology may be requested.
+
+### 2. Warning
+
+**Community Impact**: A violation through a single incident or series
+of actions.
+
+**Consequence**: A warning with consequences for continued behavior. No
+interaction with the people involved, including unsolicited interaction with
+those enforcing the Code of Conduct, for a specified period of time. This
+includes avoiding interactions in community spaces as well as external channels
+like social media. Violating these terms may lead to a temporary or
+permanent ban.
+
+### 3. Temporary Ban
+
+**Community Impact**: A serious violation of community standards, including
+sustained inappropriate behavior.
+
+**Consequence**: A temporary ban from any sort of interaction or public
+communication with the community for a specified period of time. No public or
+private interaction with the people involved, including unsolicited interaction
+with those enforcing the Code of Conduct, is allowed during this period.
+Violating these terms may lead to a permanent ban.
+
+### 4. Permanent Ban
+
+**Community Impact**: Demonstrating a pattern of violation of community
+standards, including sustained inappropriate behavior,  harassment of an
+individual, or aggression toward or disparagement of classes of individuals.
+
+**Consequence**: A permanent ban from any sort of public interaction within
+the community.
+
+## Attribution
+
+This Code of Conduct is adapted from the [Contributor Covenant][homepage],
+version 2.0, available at
+https://www.contributor-covenant.org/version/2/0/code_of_conduct.html.
+
+Community Impact Guidelines were inspired by [Mozilla's code of conduct
+enforcement ladder](https://github.com/mozilla/diversity).
+
+[homepage]: https://www.contributor-covenant.org
+
+For answers to common questions about this code of conduct, see the FAQ at
+https://www.contributor-covenant.org/faq. Translations are available at
+https://www.contributor-covenant.org/translations.

CONTRIBUTING.md

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+# Contributing
+
+When contributing to this repository, please first discuss the change you wish to make via issue,
+email, or any other method with the owners of this repository before making a change. 
+
+Please note we have a code of conduct, please follow it in all your interactions with the project.
+
+## Pull Request Process
+
+1. Ensure any install or build dependencies are removed before the end of the layer when doing a 
+   build.
+2. Update the README.md with details of changes to the interface, this includes new environment 
+   variables, exposed ports, useful file locations and container parameters.
+3. Increase the version numbers in any examples files and the README.md to the new version that this
+   Pull Request would represent. The versioning scheme we use is [SemVer](http://semver.org/).
+4. You may merge the Pull Request in once you have the sign-off of two other developers, or if you 
+   do not have permission to do that, you may request the second reviewer to merge it for you.
+
+## Code of Conduct
+
+### Our Pledge
+
+In the interest of fostering an open and welcoming environment, we as
+contributors and maintainers pledge to making participation in our project and
+our community a harassment-free experience for everyone, regardless of age, body
+size, disability, ethnicity, gender identity and expression, level of experience,
+nationality, personal appearance, race, religion, or sexual identity and
+orientation.
+
+### Our Standards
+
+Examples of behavior that contributes to creating a positive environment
+include:
+
+* Using welcoming and inclusive language
+* Being respectful of differing viewpoints and experiences
+* Gracefully accepting constructive criticism
+* Focusing on what is best for the community
+* Showing empathy towards other community members
+
+Examples of unacceptable behavior by participants include:
+
+* The use of sexualized language or imagery and unwelcome sexual attention or
+advances
+* Trolling, insulting/derogatory comments, and personal or political attacks
+* Public or private harassment
+* Publishing others' private information, such as a physical or electronic
+  address, without explicit permission
+* Other conduct which could reasonably be considered inappropriate in a
+  professional setting
+
+### Our Responsibilities
+
+Project maintainers are responsible for clarifying the standards of acceptable
+behavior and are expected to take appropriate and fair corrective action in
+response to any instances of unacceptable behavior.
+
+Project maintainers have the right and responsibility to remove, edit, or
+reject comments, commits, code, wiki edits, issues, and other contributions
+that are not aligned to this Code of Conduct, or to ban temporarily or
+permanently any contributor for other behaviors that they deem inappropriate,
+threatening, offensive, or harmful.
+
+### Scope
+
+This Code of Conduct applies both within project spaces and in public spaces
+when an individual is representing the project or its community. Examples of
+representing a project or community include using an official project e-mail
+address, posting via an official social media account, or acting as an appointed
+representative at an online or offline event. Representation of a project may be
+further defined and clarified by project maintainers.
+
+### Enforcement
+
+Instances of abusive, harassing, or otherwise unacceptable behavior may be
+reported by contacting the project team at [INSERT EMAIL ADDRESS]. All
+complaints will be reviewed and investigated and will result in a response that
+is deemed necessary and appropriate to the circumstances. The project team is
+obligated to maintain confidentiality with regard to the reporter of an incident.
+Further details of specific enforcement policies may be posted separately.
+
+Project maintainers who do not follow or enforce the Code of Conduct in good
+faith may face temporary or permanent repercussions as determined by other
+members of the project's leadership.
+
+### Attribution
+
+This Code of Conduct is adapted from the [Contributor Covenant][homepage], version 1.4,
+available at [http://contributor-covenant.org/version/1/4][version]
+
+[homepage]: http://contributor-covenant.org
+[version]: http://contributor-covenant.org/version/1/4/

Commands/close.js

@@ -0,0 +1,335 @@
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+const cmdconfig = yaml.load(
+  fs.readFileSync("./Configs/commands.yml", "utf8")
+);
+const msgconfig = yaml.load(
+  fs.readFileSync("./Configs/messages.yml", "utf8")
+);
+
+const Command = require("../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.CloseTicket.Command,
+  description: cmdconfig.CloseTicket.Description,
+  type: Discord.ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "reason",
+      description: "Ticket Close Reason",
+      type: Discord.ApplicationCommandOptionType.String,
+    },
+  ],
+  permissions: cmdconfig.CloseTicket.Permission,
+
+  async run(interaction) {
+    const { getRole, getChannel } = interaction.client;
+
+    if (supportbot.Ticket.Close.StaffOnly) {
+      let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+      if (!SupportStaff || !Admin)
+        return interaction.reply(
+          "Some roles seem to be missing!\nPlease check for errors when starting the bot."
+        );
+
+      const NoPerms = new Discord.EmbedBuilder()
+        .setTitle("Invalid Permissions!")
+        .setDescription(
+          `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
+        )
+        .setColor(supportbot.Embed.Colours.Warn);
+
+      if (
+        !interaction.member.roles.cache.has(SupportStaff.id) &&
+        !interaction.member.roles.cache.has(Admin.id)
+      )
+        return interaction.reply({ embeds: [NoPerms] });
+    }
+
+    if (interaction.channel.type !== Discord.ChannelType.PrivateThread) {
+      const NotTicketChannel = new Discord.EmbedBuilder()
+        .setTitle("Invalid Channel!")
+        .setDescription("This command can only be used in a ticket thread.")
+        .setColor(supportbot.Embed.Colours.Warn);
+
+      return interaction.reply({ embeds: [NotTicketChannel], ephemeral: true });
+    }
+
+    await interaction.deferReply();
+
+    let tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+    let TicketData = tickets.tickets.findIndex((t) => t.id === interaction.channel.id);
+    let ticket = tickets.tickets[TicketData];
+
+    if (TicketData === -1) {
+      const Exists = new Discord.EmbedBuilder()
+        .setTitle("No Ticket Found!")
+        .setDescription(msgconfig.Error.NoValidTicket)
+        .setColor(supportbot.Embed.Colours.Warn);
+      return interaction.followUp({ embeds: [Exists] });
+    }
+
+    let reason = interaction.options?.getString("reason") || "No Reason Provided.";
+
+    const CloseButton = new Discord.ButtonBuilder()
+      .setCustomId("confirmCloseTicket")
+      .setLabel(supportbot.Ticket.Close.Confirmation_Button)
+      .setStyle(Discord.ButtonStyle.Danger);
+
+    const row = new Discord.ActionRowBuilder().addComponents(CloseButton);
+
+    const CloseTicketRequest = new Discord.EmbedBuilder()
+      .setTitle(`**${supportbot.Ticket.Close.Title}**`)
+      .setDescription(
+        `${msgconfig.Ticket.ConfirmClose}`
+      )
+      .setColor(supportbot.Embed.Colours.General);
+
+    await interaction.followUp({
+      embeds: [CloseTicketRequest],
+      components: [row],
+    });
+
+    const filter = (btnInteraction) => btnInteraction.customId === "confirmCloseTicket" && btnInteraction.user.id === interaction.user.id;
+
+    interaction.channel.awaitMessageComponent({ filter, time: 20000 })
+      .then(async (btnInteraction) => {
+        await handleCloseTicket(interaction, reason, ticket, TicketData);
+        await btnInteraction.reply({ content: "Ticket successfully closed.", ephemeral: true });
+      })
+      .catch((err) => {
+        interaction.followUp(`${msgconfig.Ticket.CloseTimeout}`);
+        console.error(err);
+      });
+  },
+});
+
+async function handleCloseTicket(interaction, reason, ticket, TicketData) {
+  const { getChannel } = interaction.client;
+
+  let tickets = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+  let tUser = interaction.client.users.cache.get(ticket.user);
+  let transcriptChannel = await getChannel(supportbot.Ticket.Log.TranscriptLog, interaction.guild);
+  let logChannel = await getChannel(supportbot.Ticket.Log.TicketLog, interaction.guild);
+
+  if (!transcriptChannel || !logChannel)
+    return interaction.followUp("Some Channels seem to be missing!");
+
+  try {
+    tickets.tickets[TicketData].open = false;
+    fs.writeFileSync(
+      "./Data/TicketData.json",
+      JSON.stringify(tickets, null, 4),
+      (err) => {
+        if (err) console.error(err);
+      }
+    );
+
+    const transcriptEmbed = new Discord.EmbedBuilder()
+      .setTitle(supportbot.Ticket.Log.TranscriptTitle)
+      .setColor(supportbot.Embed.Colours.General)
+      .setFooter({
+        text: supportbot.Embed.Footer,
+        iconURL: interaction.user.displayAvatarURL(),
+      })
+      .addFields(
+        { name: "Ticket", value: `${interaction.channel.name} (${interaction.channel.id})` },
+        { name: "User", value: `${tUser?.username || "N/A"}#${tUser?.discriminator || "N/A"} (${tUser?.id || ticket.user})` },
+        { name: "Closed By", value: interaction.user.tag },
+        { name: "Reason", value: reason }
+      );
+
+    const logEmbed = new Discord.EmbedBuilder()
+      .setTitle(supportbot.Ticket.Log.TicketLog_Title)
+      .setColor(supportbot.Embed.Colours.General)
+      .setFooter({
+        text: supportbot.Embed.Footer,
+        iconURL: interaction.user.displayAvatarURL(),
+      })
+      .addFields(
+        { name: "Ticket", value: `${interaction.channel.name} (${interaction.channel.id})` },
+        { name: "User", value: `${tUser?.username || "N/A"}#${tUser?.discriminator || "N/A"} (${tUser?.id || ticket.user})` },
+        { name: "Closed By", value: interaction.user.tag },
+        { name: "Reason", value: reason }
+      );
+
+    let msgs = await interaction.channel.messages.fetch({ limit: 100 });
+    let html = `
+      <html>
+        <head>
+          <link href="https://cdnjs.cloudflare.com/ajax/libs/tailwindcss/2.2.19/tailwind.min.css" rel="stylesheet">
+          <style>
+            body {
+              background-color: #1a1a1a;
+              font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
+              color: white;
+              margin: 0;
+              padding: 0;
+              height: 100%;
+              display: flex;
+              flex-direction: column;
+            }
+            .container {
+              backdrop-filter: blur(10px);
+              background-color: rgba(0, 128, 0, 0.3);
+              border-radius: 15px;
+              padding: 20px;
+              margin: 20px;
+              box-shadow: 0 4px 8px rgba(0, 0, 0, 0.2);
+              flex-grow: 1;
+              display: flex;
+              flex-direction: column;
+              max-width: 1000px;
+              width: 100%;
+              margin: auto;
+            }
+            .message {
+              display: flex;
+              align-items: center;
+              margin-bottom: 10px;
+              padding: 10px;
+              background-color: rgba(255, 255, 255, 0.1);
+              border-radius: 10px;
+            }
+            .avatar {
+              width: 40px;
+              height: 40px;
+              border-radius: 50%;
+              margin-right: 10px;
+            }
+            .content {
+              flex: 1;
+            }
+            .username {
+              font-weight: bold;
+            }
+            .timestamp {
+              font-size: 0.8em;
+              color: #bbb;
+            }
+            .download-button {
+              background-color: #4CAF50;
+              color: white;
+              padding: 10px 20px;
+              text-align: center;
+              text-decoration: none;
+              display: inline-block;
+              font-size: 16px;
+              margin-top: 20px;
+              border-radius: 5px;
+            }
+          </style>
+        </head>
+        <body>
+          <div class="container">
+            <h1 class="text-2xl font-bold mb-4">Ticket Transcript</h1>
+            <p><strong>Server Name:</strong> ${interaction.guild.name}</p>
+            <p><strong>Ticket:</strong> ${interaction.channel.name}</p>
+            <p><strong>Messages:</strong> ${msgs.size} Messages</p>
+            <div class="mt-4">
+    `;
+
+    msgs = msgs.sort((a, b) => a.createdTimestamp - b.createdTimestamp);
+    msgs.forEach((msg) => {
+      if (msg.content) {
+        html += `
+          <div class="message">
+            <img class="avatar" src="${msg.author.displayAvatarURL()}" alt="Avatar">
+            <div class="content">
+              <p class="username">${msg.author.tag}</p>
+              <p class="timestamp">${msg.createdAt.toLocaleString()}</p>
+              <p>${convertMarkdownToHTML(msg.content)}</p>
+            </div>
+          </div>
+        `;
+      }
+    });
+
+    const fileName = `${interaction.channel.name}.html`;
+
+    html += `
+            </div>
+            <a href="${fileName}" download class="download-button">Download Transcript</a>
+          </div>
+        </body>
+      </html>
+    `;
+
+    if (!supportbot.Ticket.Log.DisableTicketLogChannel) {
+      await logChannel.send({ embeds: [logEmbed] }).catch((err) => {
+        console.error(err);
+      });
+    }
+
+    let file = new Discord.AttachmentBuilder(
+      Buffer.from(html),
+      { name: fileName }
+    );
+
+    await transcriptChannel
+      .send({ embeds: [transcriptEmbed], files: [file] })
+      .catch((err) => {
+        console.error(err);
+      });
+
+    if (supportbot.Ticket.DMTranscripts) {
+      await tUser
+        ?.send({ embeds: [transcriptEmbed], files: [file] })
+        .catch((err) => {
+          console.error(err);
+        });
+
+      if (ticket.subUsers) {
+        ticket.subUsers.forEach(async (subUser) => {
+          await interaction.client.users.cache
+            .get(subUser)
+            ?.send({ embeds: [transcriptEmbed], files: [file] });
+        });
+      }
+    }
+
+    await interaction.channel.delete().catch((error) => {
+      console.error(error);
+      if (error.code !== Discord.Constants.APIErrors.UNKNOWN_CHANNEL) {
+        console.error("Failed to delete the interaction:", error);
+      }
+    });
+  } catch (error) {
+    console.error(error);
+  }
+}
+
+function convertMarkdownToHTML(text) {
+  // Convert **bold** to <strong>bold</strong>
+  text = text.replace(/\*\*(.*?)\*\*/g, '<strong>$1</strong>');
+
+  // Convert *italic* to <em>italic</em>
+  text = text.replace(/\*(.*?)\*/g, '<em>$1</em>');
+
+  // Convert __underline__ to <u>underline</u>
+  text = text.replace(/__(.*?)__/g, '<u>$1</u>');
+
+  // Convert ~~strikethrough~~ to <s>strikethrough</s>
+  text = text.replace(/~~(.*?)~~/g, '<s>$1</s>');
+
+  // Convert inline code `code` to <code>code</code>
+  text = text.replace(/`(.*?)`/g, '<code>$1</code>');
+
+  // Convert blockquotes > quote to <blockquote>quote</blockquote>
+  text = text.replace(/^> (.*?$)/gm, '<blockquote>$1</blockquote>');
+
+  // Convert multiline code blocks ```code``` to <pre><code>code</code></pre>
+  text = text.replace(/```(.*?)```/gs, '<pre><code>$1</code></pre>');
+
+  // Convert line breaks to <br>
+  text = text.replace(/\n/g, '<br>');
+
+  return text;
+}

Commands/embed.js

@@ -0,0 +1,167 @@
+// File path: ./commands/embed.js
+
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.Embed.Command,
+  description: cmdconfig.Embed.Description,
+  type: Discord.ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "title",
+      description: "Embed Title",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: true,
+    },
+    {
+      name: "message",
+      description: "Embed Message",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: true,
+    },
+    {
+      name: "color",
+      description: "Embed HEX Color",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: false,
+    },
+    {
+      name: "fields",
+      description: "Embed Fields (title|content;title|content;...)",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: false,
+    },
+    {
+      name: "thumbnail",
+      description: "Embed Thumbnail URL",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: false,
+    },
+    {
+      name: "image",
+      description: "Embed Image URL",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: false,
+    },
+    {
+      name: "footer",
+      description: "Embed Footer Text",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: false,
+    },
+    {
+      name: "footericon",
+      description: "Embed Footer Icon URL",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: false,
+    },
+    {
+      name: "author",
+      description: "Embed Author Name",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: false,
+    },
+    {
+      name: "authoricon",
+      description: "Embed Author Icon URL",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: false,
+    },
+    {
+      name: "authorurl",
+      description: "Embed Author URL",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: false,
+    },
+    {
+      name: "timestamp",
+      description: "Include Timestamp",
+      type: Discord.ApplicationCommandOptionType.Boolean,
+      required: false,
+    },
+    {
+      name: "inline",
+      description: "Make Fields Inline",
+      type: Discord.ApplicationCommandOptionType.Boolean,
+      required: false,
+    }
+  ],
+  permissions: cmdconfig.Embed.Permission,
+
+  async run(interaction) {
+    const { getRole } = interaction.client;
+    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+    if (!SupportStaff || !Admin) {
+      return interaction.reply("Some roles seem to be missing!\nPlease check for errors when starting the bot.");
+    }
+
+    const NoPerms = new Discord.EmbedBuilder()
+      .setTitle("Invalid Permissions!")
+      .setDescription(`${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``)
+      .setColor(supportbot.Embed.Colours.Warn);
+
+    if (
+      interaction.member.roles.cache.has(SupportStaff.id) ||
+      interaction.member.roles.cache.has(Admin.id)
+    ) {
+      const EmbedTitle = interaction.options.getString("title").replace(/\\n/g, '\n');
+      const EmbedSubject = interaction.options.getString("message").replace(/\\n/g, '\n');
+      const GeneralColour = interaction.options.getString("color") || supportbot.Embed.Colours.Default;
+      const EmbedThumbnail = interaction.options.getString("thumbnail");
+      const EmbedImage = interaction.options.getString("image");
+      const EmbedFields = interaction.options.getString("fields");
+      const EmbedFooter = interaction.options.getString("footer")?.replace(/\\n/g, '\n');
+      const EmbedFooterIcon = interaction.options.getString("footericon");
+      const EmbedAuthor = interaction.options.getString("author")?.replace(/\\n/g, '\n');
+      const EmbedAuthorIcon = interaction.options.getString("authoricon");
+      const EmbedAuthorURL = interaction.options.getString("authorurl");
+      const EmbedTimestamp = interaction.options.getBoolean("timestamp");
+      const InlineFields = interaction.options.getBoolean("inline");
+
+      const EmbedMsg = new Discord.EmbedBuilder()
+        .setTitle(EmbedTitle)
+        .setDescription(EmbedSubject)
+        .setColor(GeneralColour)
+        .setThumbnail(EmbedThumbnail)
+        .setImage(EmbedImage);
+
+      if (EmbedFields) {
+        const fieldsArray = EmbedFields.split(';');
+        fieldsArray.forEach(field => {
+          const [title, value] = field.split('|');
+          if (title && value) {
+            EmbedMsg.addFields({ name: title.replace(/\\n/g, '\n'), value: value.replace(/\\n/g, '\n'), inline: InlineFields || false });
+          }
+        });
+      }
+
+      if (EmbedFooter) {
+        EmbedMsg.setFooter({ text: EmbedFooter, iconURL: EmbedFooterIcon });
+      }
+
+      if (EmbedAuthor) {
+        EmbedMsg.setAuthor({ name: EmbedAuthor, iconURL: EmbedAuthorIcon, url: EmbedAuthorURL });
+      }
+
+      if (EmbedTimestamp) {
+        EmbedMsg.setTimestamp();
+      }
+
+      interaction.reply({
+        embeds: [EmbedMsg],
+      });
+    } else {
+      return interaction.reply({ embeds: [NoPerms] });
+    }
+  },
+});

Commands/help.js

@@ -0,0 +1,73 @@
+// SupportBot | Emerald Services
+// Help Command
+
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+
+const cmdconfig = yaml.load(
+  fs.readFileSync("./Configs/commands.yml", "utf8")
+);
+
+const Command = require("../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.Help.Command,
+  description: cmdconfig.Help.Description,
+  type: Discord.ApplicationCommandType.ChatInput,
+  options: [],
+  permissions: cmdconfig.Help.Permission,
+
+  async run(interaction) {
+    const { getRole } = interaction.client;
+    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+    if (!SupportStaff || !Admin) {
+      return interaction.reply(
+        "Some roles seem to be missing!\nPlease check for errors when starting the bot."
+      );
+    }
+
+    // Fetch all commands from the client's commands collection
+    let botCommands = "";
+    interaction.client.commands.forEach((command) => {
+      if (command.permissions) {
+        botCommands += `\`${command.name}\` `;
+      }
+    });
+
+    // Create embed
+    const HelpEmbed1 = new Discord.EmbedBuilder()
+      .setTitle(supportbot.General.Name + " Commands")
+      .setThumbnail(interaction.user.displayAvatarURL())
+      .setColor(supportbot.Embed.Colours.General)
+      .addFields({
+        name: "🖥️ Commands\n",
+        value: botCommands || "No commands available.",
+        inline: false,
+      });
+
+    // Conditionally add Addons section
+    if (supportbot.General.Addons.Enabled) {
+      HelpEmbed1.addFields({
+        name: "🛠️ Addons\n",
+        value: "No addons available.",
+        inline: false,
+      });
+    }
+
+    HelpEmbed1.setFooter({
+      text: supportbot.Embed.Footer,
+      iconURL: interaction.user.displayAvatarURL(),
+    });
+
+    interaction.reply({
+      ephemeral: true,
+      embeds: [HelpEmbed1],
+    });
+  },
+});

Commands/info.js

@@ -0,0 +1,51 @@
+// SupportBot | Emerald Services
+// Info Command
+
+const fs = require("fs");
+
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+
+const cmdconfig = yaml.load(
+  fs.readFileSync("./Configs/commands.yml", "utf8")
+);
+
+const msgconfig = yaml.load(
+  fs.readFileSync("./Configs/messages.yml", "utf8")
+);
+
+const Command = require("../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.Info.Command,
+  description: cmdconfig.Info.Description,
+  options: [],
+  permissions: cmdconfig.Info.Permission,
+
+  async run(interaction) {
+    let disableCommand = true;
+
+  const InfoButton = new Discord.ButtonBuilder()
+    .setLabel(msgconfig.Info.Button)
+    .setURL(msgconfig.Info.URL)
+    .setStyle("Link");
+
+  const inforow = new Discord.ActionRowBuilder().addComponents(InfoButton);
+
+  const InfoEmbed = new Discord.EmbedBuilder()
+    .setURL(msgconfig.Info.URL)
+    .setTitle(msgconfig.Info.Title)
+    .setDescription(msgconfig.Info.Description)
+    .setColor(msgconfig.Info.Colour)
+
+  interaction.reply({
+    embeds: [InfoEmbed],
+    components: [inforow],
+  });
+
+  },
+});

Commands/ping.js

@@ -0,0 +1,34 @@
+// SupportBot | Emerald Services
+// Ping Command
+
+const fs = require("fs");
+
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.Ping.Command,
+  description: cmdconfig.Ping.Description,
+  options: [],
+  permissions: cmdconfig.Ping.Permission,
+
+  async run(interaction) {
+    let disableCommand = true;
+
+    const PingEmbed = new Discord.EmbedBuilder()
+      .setDescription(
+        `:ping_pong: **Ping:** \`${interaction.client.ws.ping} ms\``
+      )
+      .setColor(supportbot.Embed.Colours.General);
+
+    interaction.reply({
+      embeds: [PingEmbed],
+    });
+  },
+});

Commands/suggest.js

@@ -0,0 +1,115 @@
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+// Load configurations
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+// Ensure suggestions file exists and is correctly loaded
+let suggestions;
+try {
+  suggestions = require("../Data/SuggestionData.json");
+} catch (error) {
+  suggestions = {};
+}
+
+module.exports = new Command({
+  name: cmdconfig.Suggestion.Command,
+  description: cmdconfig.Suggestion.Description,
+  type: Discord.ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "suggestion",
+      description: "Create a Suggestion",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: true,
+    },
+  ],
+  permissions: cmdconfig.Suggestion.Permission,
+
+  async run(interaction) {
+    const { getChannel } = interaction.client;
+
+    const suggestChannel = await getChannel(
+      supportbot.Suggestions.Channel,
+      interaction.guild
+    );
+
+    const NoChannel = new Discord.EmbedBuilder()
+      .setTitle("Missing Channel!")
+      .setDescription(msgconfig.Error.InvalidChannel)
+      .setColor(supportbot.Embed.Colours.Error);
+
+    if (!suggestChannel) return interaction.reply({ embeds: [NoChannel] });
+
+    let suggestion = interaction.options.getString("suggestion");
+
+    const SuggestEmbed = new Discord.EmbedBuilder()
+      .addFields(
+        { name: "Suggestion", value: suggestion, inline: true },
+        { name: "From", value: `<@${interaction.user.id}>` },
+        { name: `${supportbot.Suggestions.UpvoteEmoji} ${supportbot.Suggestions.UpvoteTitle}`, value: "0", inline: true },
+        { name: `${supportbot.Suggestions.DownvoteEmoji} ${supportbot.Suggestions.DownvoteTitle}`, value: "0", inline: true }
+      )
+      .setThumbnail(interaction.user.displayAvatarURL())
+      .setFooter({
+        text: supportbot.Embed.Footer,
+        iconURL: interaction.user.displayAvatarURL(),
+      })
+      .setColor(supportbot.Embed.Colours.General);
+
+    const UpvoteButton = new Discord.ButtonBuilder()
+      .setCustomId("upvote")
+      .setEmoji(supportbot.Suggestions.UpvoteEmoji)
+      .setStyle(supportbot.Suggestions.Buttons.Upvote);
+
+    const DownvoteButton = new Discord.ButtonBuilder()
+      .setCustomId("downvote")
+      .setEmoji(supportbot.Suggestions.DownvoteEmoji)
+      .setStyle(supportbot.Suggestions.Buttons.Downvote);
+
+    const RemoveVoteButton = new Discord.ButtonBuilder()
+      .setCustomId("removevote")
+      .setLabel(supportbot.Suggestions.Buttons.RemoveVote_Title)
+      .setStyle(supportbot.Suggestions.Buttons.RemoveVote); // Red button
+
+    const row = new Discord.ActionRowBuilder().addComponents(UpvoteButton, DownvoteButton, RemoveVoteButton);
+
+    const suggestionMsg = await suggestChannel.send({ embeds: [SuggestEmbed], components: [row] });
+
+    suggestions[suggestionMsg.id] = {
+      suggestion: suggestion,
+      author: interaction.user.id,
+      upvotes: [],
+      downvotes: []
+    };
+
+    fs.writeFileSync("./Data/SuggestionData.json", JSON.stringify(suggestions, null, 2));
+
+    if (supportbot.Suggestions.Threads.Enabled) {
+      await suggestionMsg.startThread({
+        name: supportbot.Suggestions.Threads.Title,
+        autoArchiveDuration: 60,
+        type: Discord.ChannelType.PublicThread,
+        reason: supportbot.Suggestions.Threads.Reason,
+      });
+    }
+
+    const Submitted = new Discord.EmbedBuilder()
+      .setTitle(`${msgconfig.Suggestions.Sent_Title}`)
+      .setDescription(`${msgconfig.Suggestions.Sent}`)
+      .addFields(
+        { name: "Sent to:", value: `<#${suggestChannel.id}>` },
+      )
+      .setColor(supportbot.Embed.Colours.Success);
+
+    await interaction.reply({ 
+      ephemeral: true, 
+      embeds: [Submitted] 
+    });
+  },
+});

Commands/ticket.js

@@ -0,0 +1,308 @@
+const fs = require("fs");
+const {
+  EmbedBuilder,
+  ApplicationCommandOptionType,
+  ApplicationCommandType,
+  ChannelType,
+  ActionRowBuilder,
+  ButtonBuilder,
+  StringSelectMenuBuilder,
+  StringSelectMenuOptionBuilder,
+  GuildMemberRoleManager,
+} = require("discord.js");
+const yaml = require("js-yaml");
+
+const panelconfig = yaml.load(fs.readFileSync("./Configs/ticket-panel.yml", "utf8"));
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+const TicketNumberID = require("../Structures/TicketID.js");
+
+module.exports = new Command({
+  name: cmdconfig.OpenTicket.Command,
+  description: cmdconfig.OpenTicket.Description,
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "reason",
+      description: "Ticket Reason",
+      type: ApplicationCommandOptionType.String,
+    },
+  ],
+  permissions: cmdconfig.OpenTicket.Permission,
+
+  async run(interaction) {
+    let department = interaction.customId?.split("-")[1] || null;
+    let TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+    const { getRole, getChannel } = interaction.client;
+    let User = interaction.guild.members.cache.get(interaction.user.id);
+
+    if (
+      supportbot.Ticket.TicketsPerUser &&
+      TicketData.tickets.filter((t) => t.user === interaction.user.id && t.open).length >= supportbot.Ticket.TicketsPerUser
+    ) {
+      return interaction.reply({
+        embeds: [
+          {
+            title: "Too Many Tickets!",
+            description: `You can't have more than ${supportbot.Ticket.TicketsPerUser} open tickets!`,
+            color: supportbot.Embed.Colours.Warn,
+          },
+        ],
+        ephemeral: true,
+      });
+    }
+
+    if (User.roles.cache.has(supportbot.Roles.ModRoles.Blacklisted)) {
+      return interaction.reply({
+        content: msgconfig.Ticket.Blacklisted,
+        ephemeral: true,
+      });
+    }
+
+    if (User.roles.cache.has(supportbot.Roles.ModRoles.Muted)) {
+      return interaction.reply({
+        content: msgconfig.Ticket.Muted,
+        ephemeral: true,
+      });
+    }
+
+    let ticketNumberID = await TicketNumberID.pad();
+    const TicketSubject = interaction.options?.getString("reason") || msgconfig.Ticket.InvalidSubject;
+
+    const TicketExists = new EmbedBuilder()
+      .setTitle("Ticket Exists!")
+      .setDescription(msgconfig.Ticket.TicketExists);
+
+    if (
+      await interaction.guild.channels.cache.find(
+        (ticketChannel) => ticketChannel.name === `${supportbot.Ticket.Channel}${ticketNumberID}`
+      )
+    ) {
+      return await interaction.reply({
+        embeds: [TicketExists],
+        ephemeral: true,
+      });
+    }
+
+    const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+    if (!Staff || !Admin)
+      return interaction.reply({
+        content: "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
+        ephemeral: true,
+      });
+
+    const TicketCategory = interaction.guild.channels.cache.find(
+      (c) => c.name === supportbot.Ticket.TicketCategory || c.id === supportbot.Ticket.TicketCategory
+    );
+
+    const channel = await getChannel(supportbot.Ticket.TicketCategory, interaction.guild);
+    const ticketChannel = await channel.threads.create({
+      name: `${supportbot.Ticket.Channel}${ticketNumberID}`,
+      type: ChannelType.PrivateThread,
+      parent: TicketCategory,
+      autoArchiveDuration: 60,
+      reason: 'support ticket',
+    });
+
+    if (supportbot.Ticket.ClaimTickets.Enabled === false) {
+      const InvStaff = await ticketChannel.send(`<@&${Staff.id}> <@&${Admin.id}>`)
+
+      setTimeout(() => {
+        InvStaff.delete();
+      }, 2000)
+    }
+
+    // TICKET CLAIMING SYSTEM [START]
+
+    if (supportbot.Ticket.ClaimTickets.Enabled) {
+      const InvStaff1 = await ticketChannel.send(`<@&${Admin.id}>`)
+
+      setTimeout(() => {
+        InvStaff1.delete();
+      }, 2000)
+     
+      const claimChannel = await getChannel(
+        supportbot.Ticket.ClaimTickets.Channel,
+        interaction.guild
+      );
+
+      const claimEmbed = new EmbedBuilder()
+      .setTitle(msgconfig.Ticket.ClaimTickets.ClaimTitle)
+      .setDescription(msgconfig.Ticket.ClaimTickets.ClaimMessage
+        .replace('%user%', interaction.user.id)
+      )
+      .setColor(supportbot.Embed.Colours.General);
+
+      const claimButton = new ButtonBuilder()
+      .setCustomId(`claimticket-${ticketChannel.id}`)
+      .setLabel(supportbot.Ticket.ClaimTickets.ButtonTitle)
+      .setStyle(supportbot.Ticket.ClaimTickets.Button);
+
+      const row = new ActionRowBuilder().addComponents(claimButton);
+
+      await claimChannel.send({ 
+        content: `<@&${Staff.id}>`,
+        embeds: [claimEmbed], 
+        components: [row] 
+      });
+
+    }     
+
+    // TICKET CLAIMING SYSTEM [END]    
+
+    if (!department) {
+      await ticketChannel.members.add(interaction.user.id);
+    }
+
+    TicketData.tickets.push({
+      id: ticketChannel.id,
+      name: ticketChannel.name,
+      user: interaction.user.id,
+      number: ticketNumberID,
+      reason: TicketSubject,
+      open: true,
+      subUsers: [],
+      createdAt: new Date().toISOString(),
+      claimedAt: null, // Will be updated when claimed
+    });
+
+    fs.writeFileSync(
+      "./Data/TicketData.json",
+      JSON.stringify(TicketData, null, 4),
+      (err) => {
+        if (err) console.error(err);
+      }
+    );
+
+    const CreatedTicket = new EmbedBuilder()
+      .setDescription(
+        msgconfig.Ticket.TicketCreatedAlert.replace(/%ticketauthor%/g, interaction.user.id)
+          .replace(/%ticketid%/g, ticketChannel.id)
+          .replace(/%ticketusername%/g, interaction.user.username)
+      )
+      .setColor(supportbot.Embed.Colours.General);
+    await interaction.reply({ embeds: [CreatedTicket], ephemeral: true });
+
+    if (supportbot.Ticket.AllowMentions) {
+      await ticketChannel.send(`${interaction.user}`);
+    }
+
+    const TicketMessage = new EmbedBuilder()
+      .setAuthor({
+        name: msgconfig.Ticket.TicketAuthorTitle.replace(/%ticketauthor%/g, interaction.user.id)
+          .replace(/%ticketid%/g, ticketChannel.id)
+          .replace(/%ticketusername%/g, interaction.user.username),
+        iconURL: interaction.user.displayAvatarURL(),
+      })
+      .setTitle(
+        msgconfig.Ticket.TicketTitle.replace(/%ticketauthor%/g, interaction.user.id)
+          .replace(/%ticketid%/g, ticketChannel.id)
+          .replace(/%ticketusername%/g, interaction.user.username)
+      )
+      .setDescription(
+        msgconfig.Ticket.TicketMessage.replace(/%ticketauthor%/g, interaction.user.id)
+          .replace(/%ticketid%/g, ticketChannel.id)
+          .replace(/%ticketusername%/g, interaction.user.username)
+      )
+      .setColor(supportbot.Embed.Colours.General);
+
+    const SelectMenus = new StringSelectMenuBuilder()
+      .setCustomId("ticketcontrolpanel")
+      .setPlaceholder("Ticket Control Panel")
+      .addOptions(
+        new StringSelectMenuOptionBuilder()
+          .setLabel("Add User")
+          .setDescription("Add a user to the ticket.")
+          .setEmoji(supportbot.SelectMenus.Tickets.AddUserEmoji)
+          .setValue("ticketadduser"),
+        new StringSelectMenuOptionBuilder()
+          .setLabel("Remove User")
+          .setDescription("Remove a user from the ticket.")
+          .setEmoji(supportbot.SelectMenus.Tickets.RemoveUserEmoji)
+          .setValue("ticketremoveuser"),
+        new StringSelectMenuOptionBuilder()
+          .setLabel("Close")
+          .setDescription("Close the ticket.")
+          .setEmoji(supportbot.SelectMenus.Tickets.CloseEmoji)
+          .setValue("ticketclose"),
+        new StringSelectMenuOptionBuilder()
+          .setLabel("Enable Invites")
+          .setDescription("Enable invites.")
+          .setEmoji(supportbot.SelectMenus.Tickets.EnableInvitesEmoji)
+          .setValue("enableinvites"),
+        new StringSelectMenuOptionBuilder()
+          .setLabel("Disable Invites")
+          .setDescription("Disable invites.")
+          .setEmoji(supportbot.SelectMenus.Tickets.DisableInvitesEmoji)
+          .setValue("disableinvites"),
+      );
+
+    const row2 = new ActionRowBuilder().addComponents(SelectMenus);
+
+    if (!department) {
+      try {
+        let buttons = supportbot.Departments.map((x) =>
+          new ButtonBuilder()
+            .setCustomId("Department" + supportbot.Departments.indexOf(x))
+            .setLabel(x.title)
+            .setStyle(x.color)
+            .setEmoji(x.emoji)
+        );
+
+        if (supportbot.Ticket.AllowMentions) {
+          await ticketChannel.send("<@&" + supportbot.Ticket.RoleMention + ">");
+        }
+
+        const row = new ActionRowBuilder().addComponents(buttons);
+        const m = await ticketChannel.send({
+          embeds: [TicketMessage],
+          components: [row2],
+        });
+
+        try {
+          const filter = (i) => i.user.id === interaction.user.id;
+          await m.awaitMessageComponent({
+            filter,
+            max: 1,
+            componentType: "BUTTON",
+            time: supportbot.Ticket.Timeout * 60000,
+          });
+        } catch (e) {
+          if (e.code === "COLLECTOR_ERROR") {
+            try {
+              let ticket = TicketData.tickets.findIndex((t) => t.id === ticketChannel.id);
+              TicketData.tickets[ticket].open = false;
+              fs.writeFileSync(
+                "./Data/TicketData.json",
+                JSON.stringify(TicketData, null, 4),
+                (err) => {
+                  if (err) console.error(err);
+                }
+              );
+              interaction.user.send(
+                "Your ticket has timed out. Please open a new one, and select a department."
+              );
+            } catch (error) {
+              console.error("An error occurred while handling collector:", error);
+            }
+            return await ticketChannel.delete();
+          }
+        }
+      } catch (error) {
+        console.error("Error sending message:", error);
+      }
+    } else {
+      await ticketChannel.send({
+        embeds: [TicketMessage],
+        components: [row2],
+      });
+
+    }
+    
+  },
+});

Commands/ticketpanel.js

@@ -0,0 +1,115 @@
+// ticketpanel.js
+const fs = require("fs");
+const {
+  EmbedBuilder,
+  ApplicationCommandType,
+  ActionRowBuilder,
+  ButtonBuilder,
+} = require("discord.js");
+const yaml = require("js-yaml");
+
+const panelconfig = yaml.load(fs.readFileSync("./Configs/ticket-panel.yml", "utf8"));
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.TicketPanel.Command,
+  description: cmdconfig.TicketPanel.Description,
+  type: ApplicationCommandType.ChatInput,
+  options: [],
+  permissions: cmdconfig.TicketPanel.Permission,
+
+  async run(interaction) {
+    if (!panelconfig.Panel) {
+      console.log(
+        "\u001b[31m",
+        `[TICKET PANEL]`,
+        "\u001b[33m",
+        "Ticket Panel is not setup, You can set this in", `\u001b[31m`, '/Configs/ticket-panel.yml', `\n  `,
+      );
+      return interaction.reply({
+        content: "Ticket Panel is not set up. Please configure it in `/Configs/ticket-panel.yml`.",
+        ephemeral: true,
+      });
+    }
+
+    const channelName = panelconfig.Channel;
+    const channel = interaction.guild.channels.cache.find(ch => ch.name === channelName);
+    if (!channel) {
+      console.log(`[TICKET PANEL] ${channelName} channel not found. Please check your config file.`);
+      return interaction.reply({
+        content: `${channelName} channel not found. Please check your config file.`,
+        ephemeral: true,
+      });
+    }
+
+    const panelid = JSON.parse(fs.readFileSync("./Data/ticket-panel-id.json", "utf8"));
+
+    try {
+      await channel.messages.fetch(panelid.TicketPanelID);
+      return interaction.reply({
+        content: "Ticket panel message already exists.",
+        ephemeral: true,
+      });
+    } catch (error) {
+      let embed = new EmbedBuilder()
+        .setTitle(panelconfig.PanelTitle)
+        .setColor(panelconfig.PanelColour)
+        .setFooter({
+          text: supportbot.Embed.Footer,
+          iconURL: interaction.user.displayAvatarURL(),
+        });
+
+      if (panelconfig.TicketPanel_Description) {
+        embed.setDescription(panelconfig.PanelMessage);
+      }
+
+      if (panelconfig.TicketPanel_Thumbnail) {
+        embed.setThumbnail(panelconfig.PanelThumbnail);
+      }
+
+      if (panelconfig.TicketPanel_Image) {
+        embed.setImage(panelconfig.PanelImage);
+      }
+
+      const createTicketButton = new ButtonBuilder()
+        .setCustomId("createticket")
+        .setLabel(panelconfig.Button.Text)
+        .setEmoji(panelconfig.Button.Emoji)
+        .setStyle(panelconfig.Button.Color);
+
+      let row = new ActionRowBuilder().addComponents(createTicketButton);
+
+      try {
+        const message = await channel.send({
+          embeds: [embed],
+          components: [row],
+        });
+
+        let data = {
+          id: panelid.id,
+          TicketPanelID: message.id,
+        };
+
+        fs.writeFileSync(
+          "./Data/ticket-panel-id.json",
+          JSON.stringify(data),
+          "utf8"
+        );
+
+        return interaction.reply({
+          content: "Ticket panel message has been sent!",
+          ephemeral: true,
+        });
+      } catch (e) {
+        console.log("Error sending message:", e);
+        return interaction.reply({
+          content: "An error occurred while sending the ticket panel message.",
+          ephemeral: true,
+        });
+      }
+    }
+  },
+});

Commands/ticketstats.js

@@ -0,0 +1,56 @@
+const { EmbedBuilder, ApplicationCommandType } = require("discord.js");
+const fs = require("fs");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Command = require("../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.TicketStats.Command,
+  description: cmdconfig.TicketStats.Description,
+  type: ApplicationCommandType.ChatInput,
+  permissions: ["SendMessages"], // Adjust permissions as needed
+
+  async run(interaction) {
+
+    if (supportbot.Ticket.ClaimTickets.Enabled) {
+
+        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+        const userId = interaction.user.id;
+    
+        const ticketsClaimed = TicketData.tickets.filter(t => t.claimedBy === userId);
+        const ticketsOpen = ticketsClaimed.filter(t => t.open);
+        const totalTickets = ticketsClaimed.length;
+    
+        let totalResponseTime = 0;
+        let responseCount = 0;
+    
+        ticketsClaimed.forEach(ticket => {
+          if (ticket.claimedAt && ticket.createdAt) {
+            const responseTime = new Date(ticket.claimedAt) - new Date(ticket.createdAt);
+            totalResponseTime += responseTime;
+            responseCount++;
+          }
+        });
+    
+        const averageResponseTime = responseCount ? totalResponseTime / responseCount : 0;
+        const averageResponseTimeMinutes = Math.round(averageResponseTime / 60000); // Convert to minutes
+    
+        const statsEmbed = new EmbedBuilder()
+          .setTitle(msgconfig.TicketStats.Title)
+          .setDescription(`> Ticket stats for <@${interaction.user.id}>`)
+          .setColor(supportbot.Embed.Colours.General)
+          .addFields(
+            { name: msgconfig.TicketStats.OpenTickets, value: `${ticketsOpen.length}`, inline: true },
+            { name: msgconfig.TicketStats.TotalTickets, value: `${totalTickets}`, inline: true },
+            { name: msgconfig.TicketStats.ResponseTime, value: `${averageResponseTimeMinutes} minutes`, inline: false }
+          );
+    
+        await interaction.reply({ embeds: [statsEmbed], ephemeral: true });
+      }
+
+    }
+});

Commands/translate.js

@@ -0,0 +1,117 @@
+// SupportBot | Emerald Services
+// Translate Command
+
+const fs = require("fs");
+
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+
+const cmdconfig = yaml.load(
+  fs.readFileSync("./Configs/commands.yml", "utf8")
+);
+
+const msgconfig = yaml.load(
+  fs.readFileSync("./Configs/messages.yml", "utf8")
+)
+
+const Command = require("../Structures/Command.js");
+const translate = require("@vitalets/google-translate-api");
+
+module.exports = new Command({
+  name: cmdconfig.Translate.Command,
+  description: cmdconfig.Translate.Description,
+  type: Discord.ApplicationCommandType.ChatInput,
+  options: [
+    {
+      type: Discord.ApplicationCommandOptionType.String,
+      name: "language",
+      description: "A 2 letter language code",
+      required: true,
+    },
+    {
+      type: Discord.ApplicationCommandOptionType.String,
+      name: "text",
+      description: "The text to translate",
+      required: true,
+    }, // The input text for the translation
+  ],
+  permissions: cmdconfig.Translate.Permission, // The permission the user/role at least requires
+
+  async run(interaction) {
+    let disableCommand = true;
+
+    const { getRole } = interaction.client;
+    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+    if (!SupportStaff || !Admin)
+    
+      return interaction.reply(
+        "Some roles seem to be missing!\nPlease check for errors when starting the bot."
+      );
+
+      const NoPerms = new Discord.EmbedBuilder()
+      .setTitle("Invalid Permissions!")
+      .setDescription(
+        `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
+      )
+      .setColor(supportbot.Embed.Colours.Warn);
+
+    if (
+      !interaction.member.roles.cache.has(SupportStaff.id) &&
+      !interaction.member.roles.cache.has(Admin.id)
+    )
+      return interaction.reply({ embeds: [NoPerms] });
+
+    const { getChannel } = interaction.client;
+    let lang = interaction.options.getString("language"); // Grab choice of language code by user
+    let url = "https://www.science.co.il/language/Codes.php"; // URL to all available language codes
+    let text = await interaction.options.getString("text"); // Grab the text to translate by the user
+    let translatelog = await getChannel(
+      supportbot.Translate.Log,
+      interaction.guild
+    ); // Grab the set logging channel for translations
+
+
+    // Return message if user has provided an invalid language code
+    const result = await translate(text, { to: lang }).catch(async (err) => {
+      if (err && err.code == 400) {
+        await interaction.reply({
+          embeds: [
+            new Discord.EmbedBuilder()
+              .setColor(supportbot.Embed.Colours.Warn)
+              .setTitle("Valid Language Codes")
+              .setURL(url)
+              .setDescription(
+                "Click the title to see which 2 letter language codes are valid."
+              ),
+          ],
+          ephemeral: true,
+        });
+      }
+    });
+    if (!result) return;
+
+    // Embed containing language code, original text and translated text
+    let transembed = new Discord.EmbedBuilder()
+      .setAuthor({ name: interaction.user.tag, iconURL: interaction.user.displayAvatarURL({ dynamic: true }) })
+      .setColor(supportbot.Embed.Colours.Success)
+      .setDescription(`**Translation to ${lang}**`)
+      .addFields(
+        { name: "Original text", value: text },
+        { name: "Translated text", value: result.text },
+      )
+      .setFooter({ text: `Author: ${interaction.user.id}` })
+      .setTimestamp();
+
+    // Send embed [transembed] with translated message to channel
+    await interaction.reply({ embeds: [transembed] });
+
+    // Send embed [transembed] to logging channel
+    await translatelog.send({ embeds: [transembed] });
+  },
+  
+})

Commands/userinfo.js

@@ -0,0 +1,137 @@
+// SupportBot | Emerald Services
+// User Info Command
+
+const fs = require("fs");
+const moment = require("moment");
+
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+
+const cmdconfig = yaml.load(
+  fs.readFileSync("./Configs/commands.yml", "utf8")
+);
+
+const msgconfig = yaml.load(
+  fs.readFileSync("./Configs/messages.yml", "utf8")
+)
+
+const Command = require("../Structures/Command.js");
+
+module.exports =   new Command({
+    name: cmdconfig.UserInfo.Command,
+    description: cmdconfig.UserInfo.Description, 
+    type: Discord.ApplicationCommandType.ChatInput,
+    options: [
+      {
+        type: Discord.ApplicationCommandOptionType.User,
+        name: "user",
+        description: "The user you want to get info about.",
+        required: true,
+      }, // The user input
+    ],
+    permissions: cmdconfig.UserInfo.Permission,
+
+    async run(interaction) {
+      let disableCommand = true;
+
+        const { getRole } = interaction.client;
+        let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+        let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+        if (!SupportStaff || !Admin)
+        
+          return interaction.reply(
+            "Some roles seem to be missing!\nPlease check for errors when starting the bot."
+          );
+    
+          const NoPerms = new Discord.EmbedBuilder()
+          .setTitle("Invalid Permissions!")
+          .setDescription(
+            `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
+          )
+          .setColor(supportbot.Embed.Colours.Warn);
+
+        if (
+            !interaction.member.roles.cache.has(SupportStaff.id) &&
+            !interaction.member.roles.cache.has(Admin.id)
+        )
+          return interaction.reply({ embeds: [NoPerms] });
+
+        let user = await interaction.options.getUser("user") || interaction.author; // Grab the mentioned user
+        let member = await interaction.guild.members.cache.get(user.id) // Check for user and his ID
+
+        const UserNotExist = new Discord.EmbedBuilder()
+          .setTitle("User Not Found!")
+          .setDescription(
+            `${msgconfig.Error.UserNotFound}\n\nTry Again:\`/${cmdconfig.UserInfoCommand} <@!User_ID> or @User\``
+          )
+          .setColor(supportbot.ErrorColour);
+        
+        if (!user) return interaction.reply({ embeds: [UserNotExist] });
+
+        // Flags a user/bot can have
+        const flags = {
+          DISCORD_EMPLOYEE: 'Discord Employee',
+          DISCORD_PARTNER: 'Discord Partner',
+          BUGHUNTER_LEVEL_1: 'Bug Hunter (Level 1)',
+          BUGHUNTER_LEVEL_2: 'Bug Hunter (Level 2)',
+          HYPESQUAD_EVENTS: 'HypeSquad Events',
+          HOUSE_BRAVERY: 'House of Bravery',
+          HOUSE_BRILLIANCE: 'House of Brilliance',
+          HOUSE_BALANCE: 'House of Balance',
+          EARLY_SUPPORTER: 'Early Supporter',
+          TEAM_USER: 'Team User',
+          SYSTEM: 'System',
+          VERIFIED_BOT: 'Verified Bot',
+          VERIFIED_DEVELOPER: 'Verified Bot Developer'
+        };
+
+        // Status message with icon
+        let status = {
+            online: "🟢Online",
+            idle: "🟡Idle",
+            dnd: "🔴Do Not Disturb",
+            offline: "⚫Offline"
+        };
+
+        const userFlags = user.flags.toArray();
+
+         // Embed containing the userinfo
+        let userembed = new Discord.EmbedBuilder()
+          .setTitle(`User Info for User: ${user.tag}`)
+          .setThumbnail(member.displayAvatarURL({ dynamic: true, size: 512 }))
+          .setColor(member.roles.highest.hexColor)
+          .addFields(
+            { name: "Name:", value: `${user.tag}\n<@${member.id}>`, inline: true },
+            { name: "ID:", value: `${member.id}`, inline: true },
+            { name: "Is Bot:", value: user.bot ? "Yes" : "No", inline: true },
+            { name: "House/Badge:", value: `${userFlags.length ? userFlags.map(flag => flags[flag]).join("\n") : "None"}`, inline: true },
+            { name: "Current Status:", value: `${status[member.presence ? member.presence.status : "offline"]}`, inline: true },
+            { name: "Avatar URL:", value: `[Click Here](${member.displayAvatarURL()})`, inline: true },
+            { name: "\u200b", value: "\u200b", inline: false}
+          )
+          .addFields(
+            { name: "Creation Date:", value: `${moment(user.createdAt).format("MMMM Do YYYY, h:mm:ss a")}\n> ${moment(user.createdAt).startOf("day").fromNow()}`, inline: true },
+            { name: "Joined Date:", value: `${moment(member.joinedAt).format("MMMM Do YYYY, h:mm:ss a")}\n> ${moment(member.joinedAt).startOf("day").fromNow()}`, inline: true },
+            { name: "Roles Total:", value: `${member.roles.cache.size -1}`, inline: false },
+            { name: "Highest Role:", value: `${member.roles.highest.id === interaction.guild.id ? "None" : member.roles.highest.toString()}`, inline: true },
+            { name: "Roles:", value: `${member.roles.cache.map(r => r).join(" ").replace("@everyone", " ") || "None"}`, inline: false },
+          )
+          .setFooter({ text: supportbot.Footer })
+          .setTimestamp();
+
+        // Send embed [userembed]
+        await interaction.reply({ embeds: [userembed] }).catch((err) => console.error("An error has occured: ", err));
+
+    },
+  })
+
+/**
+ * @INFO
+ * UserInfo command by Sypher#3415 | 321332200668790786
+ * @INFO
+ * Solely created for SupportBot | https://github.com/Emerald-Services/SupportBot/
+ **/

Configs/commands.yml

@@ -0,0 +1,109 @@
+#      ___                            _    ___        _
+#    / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_
+#     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |
+#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
+#                |_|  |_|
+#
+#           SupportBot created by Emerald Services
+#           Installed with MIT License
+#
+#           Discord Support: https://dsc.gg/emerald-dev
+#           Official Documentation: https://emeraldsrv.dev/wiki
+#           Third-Party Documentation: https://emeraldsrv.dev/third-party
+#
+#           Command Configuration
+
+Help:
+  Command: "help"
+  Description: "Get a list of all the commands."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+EnableAI:
+  Command: "enableai"
+  Description: "Talk with SupportBot"
+  Permission: ["SendMessages"]
+  Enabled: true
+
+Info:
+  Command: "info"
+  Description: "Get information about the **ServerName**."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+TicketPanel:
+  Command: "ticketpanel"
+  Description: "Create the ticket creation panel"
+  Permission: ["Administrator"]
+  Enabled: true  
+
+TicketStats:
+  Command: "ticketstats"
+  Description: "Shows staff members their ticket statistics"
+  Permission: ["SendMessages"]
+  # Command is automatically disabled when the TicketClaims is disabled.
+
+OpenTicket:
+  Command: "ticket"
+  Description: "Create a support ticket."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+Add:
+  Command: "add"
+  Description: "Add a user to the ticket."
+  Permission: ["SendMessages"]
+  Enabled: true
+  
+CloseTicket:
+  Command: "close"
+  Description: "Close a support ticket"
+  Permission: ["SendMessages"]
+  Enabled: true
+
+Suggestion:
+  Command: "suggest"
+  Description: "Create a suggestion."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+Embed:
+  Command: "embed"
+  Description: "Build a discord embed."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+Translate:
+  Command: "translate"
+  Description: "Translate something to english"
+  Permission: ["SendMessages"]
+  Enabled: false
+
+UserInfo:
+  Command: "userinfo"
+  Description: "Get info about a user."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+Ping:
+  Command: "ping"
+  Description: "Pong."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+# ---------------------------------------
+#   Command Description Configuration
+# ---------------------------------------
+
+BlacklistDesc: "Blacklist a user from creating Tickets."
+TicketAddDesc: "Add a user to a support ticket."
+TicketRemoveDesc: "Remove a user from a support ticket."
+TranslateCommandDesc: "Translates the language provided, along with the abbreviation (2 char) long language code"
+OpenTicketDesc: "Open a new support ticket."
+CloseTicketDesc: "Close your support ticket."
+InfoCommandDesc: "Get information about the brand."
+PingCommandDesc: "Pong!"
+HelpCommandDesc: "Get a list of all the commands."
+EmbedCommandDesc: "Send a message as an embed."
+SuggestCommandDesc: "Suggest a feature for the server."
+UserInfoCommandDesc: "Get info about a user."

Configs/messages.yml

@@ -0,0 +1,118 @@
+#      ___                            _    ___        _
+#    / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_
+#     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |
+#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
+#                |_|  |_|
+#
+#           SupportBot created by Emerald Services
+#           Installed with MIT License
+#
+#           Discord Support: https://dsc.gg/emerald-dev
+#           Official Documentation: https://emeraldsrv.com/wiki
+#           Third-Party Documentation: https://emeraldsrv.com/third-party
+#
+#           Messages Configuration
+
+Info:
+  Title: "About Us"
+  Description: "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand."
+  Button: "Visit Site"
+  URL: "https://emeraldsrv.com"
+  Colour: "#f74343"
+
+Welcome:
+  Embed:
+    Colour: "#f74343"
+    Title: "Welcome to ServerName"
+    Message: "> :smile: %joined_user% has just landed!"
+    Thumbnail: "BOT"
+
+    ImageEnabled: false
+    ImageURL: "https://animagelink.png/"
+
+Leave:
+  Embed:
+    Colour: "#f74343"
+    Title: "Goodbye!"
+    Message: "> :slight_frown: %joined_user% has recently dropped out!"
+    Thumbnail: "BOT"
+
+    ImageEnabled: false
+    ImageURL: "https://animagelink.png/"
+
+Suggestions:
+  Sent_Title: "Suggestion Sent!"
+  Sent: "> :white_check_mark: **You have successfully sent a suggestion.**"
+  NoSelfVote: "> :x: **You cannot vote on your own suggestion.**"
+  RemoveVoteButton: "Remove Vote"
+
+Ticket:
+
+#  Available Placeholders:
+
+#  %ticketusername% - User who created the ticket.
+#  <@%ticketauthor%> - Tags the user who created the ticket.
+#  <#%ticketid%> - Mentions the ticket channel.
+
+  TicketAuthorTitle: "%ticketusername%'s Ticket"
+  TicketTitle: "Support Ticket"
+  TicketMessage: "> Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
+  TicketThumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
+  TicketCreatedAlert: "> :ticket: Ticked Created: <#%ticketid%>"
+  TicketExists: "> ❌ Ticket already exists"
+  TicketClaim: "> :white_check_mark: Ticket claimed by" #The user who claimed the ticket will be added to the end of this message
+  TicketUnclaim: "> :white_check_mark: Ticket unclaimed by" #The user who claimed the ticket will be added to the end of this message
+
+  DisableInvites: "> 🔒 Invites have been disabled for this ticket." 
+  EnableInvites: "> 🔓 Invites have been enabled for this ticket." 
+
+#  Available Placeholders:
+
+#  <@%user%> - Tags the user who was added to the ticket.
+
+  AddUserToTicket_Title: "➕ Add User!"
+  AddUserToTicket: "> To add a user to this ticket, Tag them."
+
+  RemovedUserFromTicket_Title: "➖ Removed User!"
+  RemovedUserFromTicket: "> <@%user%> has been `Removed` from this ticket"
+
+  Blacklisted: "> :x: You are not allowed to open a ticket"
+  Muted: "> :x: You are `Muted` and therefore not allowed to open any tickets"
+  InvalidSubject: "> No Reason Provided!"
+
+  TranscriptSavedMessage: "📝 **Transcript Saved!**"
+  TicketLockMessage: "❌ **Ticket Locked!**"
+  TicketDeleteMessage: "⚠ **Ticket Deleting!**" 
+
+  ClosingTicket: "> :warning: You have requested to close your support ticket."
+  ConfirmClose: "> Please confirm closing the ticket by clicking the button below."
+  CloseTimeout: "> Ticket close confirmation timed out."
+
+  ClaimTickets:
+    ClaimTitle: "Incoming Support Request!"
+    ClaimMessage: "> A new ticket has been created by <@!%user%>. Click the button below to claim this ticket."
+    ClaimMessage_Edit: "> <#%channel%> was claimed by <@!%user%>."
+
+    ClaimedTitle: "Ticket Claimed!"
+    Claimed: "> You have successfully claimed this ticket. <#%channel%>"
+    NoPermsToClaimTitle: "Error, no permissions!"
+    NoPermsToClaim: "> :x: **Err!** You do not permissions to claim this ticket."
+
+TicketStats: 
+  OpenTickets: "✅ Open Tickets"
+  TotalTickets: "🎫 Total Tickets"
+  ResponseTime: "⏱️ Average Response Time"
+
+  Title: "Your Ticket Stats"
+
+Error:
+  IncorrectPerms: "> :x: **Err!** You do not have the correct permissions to use this."
+  InvalidChannel: "> :x: **Err!** Channel not found. Please create it!"
+  UserNotFound: "> :x: **Err!** This user doesn't exist, Are they in this server?"
+  NoValidTicket: "> :warning: You cannot execute this command here."
+  TicketExists: "> :warning: This ticket cannot be opened, It already exists!"
+
+
+
+
+  

Configs/supportbot-ai.yml

@@ -0,0 +1,40 @@
+# -------------------------
+#   SupportBot AI
+#
+# In order to use the SupportBot AI, You need to setup an OpenAI Account. 
+# this can be done at https://platform.openai.com/
+# -------------------------
+
+Enabled: true
+
+General:
+  Name: "SupportBot AI"
+  # What would you like to call your AI
+  Model: "gpt-4o"
+  # You can see a list of OpenAI Models here: https://platform.openai.com/docs/models
+
+  Tokens: 400
+  # Max tokens you can set is 400
+  # For more information about tokens, go to https://openai.com/api/pricing/
+
+  OpenAI_Key: "OPEN_AI_API_KEY"
+  # To create an OpenAI API key, go to https://platform.openai.com/api-keys
+
+
+  PastebinAPI_Key: "PASTEBIN_API_KEY"
+  # You can get your Pastebin API Key from https://pastebin.com
+  PastebinAPI_URL: "https://pastebin.com/api/api_post.php" 
+
+Channels:
+  AIChannel: "0000000000000000000"
+  # This is the channel where AI will respond in without needing to mention the bot.
+
+Embed:
+  Color: 0x0cc559  # 0x<hexcode>
+  Footer: "SupportBot | Developed by Emerald Development"
+
+Messages:
+  MessageTooLong: "The response was too long, so I've posted it here: {pastebin}"
+  ErrorResponse: "I didn't receive a proper response from OpenAI. Please try again later."
+  OpenAIError: "I'm having some trouble talking to SupportBot AI's Model, OpenAI. Please try again later."
+  AIDisabled: "I am disabled, You have enable me in `supportbot-ai.yml`"

Configs/supportbot.yml

@@ -0,0 +1,216 @@
+#      ___                            _    ___        _
+#    / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_
+#     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |
+#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
+#                |_|  |_|
+#
+#           SupportBot created by Emerald Development
+#           Installed with MIT License
+#
+#           Discord Support: https://dsc.gg/emerald-dev
+#           Official Documentation: https://github.com/Emerald-Services/SupportBot/wiki
+#           Third-Party Documentation: COMING SOON
+
+SupportBot_Version: "v8.0"
+# Do not change the version number
+
+# -------------------------
+#   General
+# -------------------------
+
+General:
+  Name: "SupportBot"
+  Token: "BOT_TOKEN_HERE"
+  # To get your Discord Bot Token, Go to https://discord.com/developers/applications
+
+  Addons:
+    Enabled: false
+    
+# -------------------------
+#  Activity
+# -------------------------
+
+Activity:
+  Status: "SupportBot v8"
+  Type: "Competing"
+  # The Type can either be Playing, Watching, Listening or Competing
+  StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
+  # Set The Type to "Streaming" for a streaming status!
+
+# -------------------------
+#  Embeds
+# -------------------------
+
+Embed:
+  Colours:
+    General: 0x0cc559 # 0x<hexcode>
+    Success: 0x04b545 # 0x<hexcode>
+    Error: 0xd13030 # 0x<hexcode>
+    Warn: 0xfca117 # 0x<hexcode>
+
+  Footer: "SupportBot | Developed by Emerald Development"
+
+# -------------------------
+#  Roles
+# -------------------------
+
+Roles:
+  AutoRole:
+    Enabled: true
+    Role: "Member"
+
+  StaffMember:
+    Staff: "Staff"
+    Admin: "Admin"
+
+  ModRoles:
+    Muted: "Muted"
+    Blacklisted: "Blacklisted"
+
+# ----------------------------
+#  System Messages
+# ----------------------------
+
+Welcome: 
+  Enabled: true
+  Channel: "🚨┃join-leave-logs"
+
+Leave: 
+  Enabled: true
+  Channel: "🚨┃join-leave-logs"
+
+# ----------------------------
+#  Suggestions
+# ----------------------------
+
+Suggestions:
+  Channel: "📗┃suggestions"
+  UpvoteEmoji: "✅"
+  DownvoteEmoji: "❌"
+
+  UpvoteTitle: "Yes"
+  DownvoteTitle: "No"
+
+  OwnSuggestion: true
+  # If false this will not allow the user to vote for a suggestion they created
+  # If true this will allow the user to vote for a suggestion they created
+
+  ShowUsers: true
+  
+  Threads:
+    Enabled: true
+    Title: "Suggestion-releated Thread"
+    Reason: "A thread releted to this suggestion"
+
+  Buttons:
+    Upvote: "2"
+    Downvote: "2"
+    RemoveVote: "4"
+    RemoveVote_Title: "Remove Vote"
+
+    # Available Button Styles
+    # 1 - Blurple
+    # 2 - Grey
+    # 3 - Green
+    # 4 - Red
+
+# -------------------------
+#  Tickets
+# -------------------------
+
+Ticket:
+  TicketCategory: "📗┃tickets" #Where tickets normally go with the /ticket command
+  # This is the channel name for the ticket threads to be created, NOT A DISCORD CATEGORY!
+
+  Channel: "ticket-" # The prefix for ticket channel names
+  TicketsPerUser: 100
+  DMTranscripts: true
+  TicketReason: true
+  # If ticket reason is set to false, It will not prompt to create a reason
+  TicketSubject: "description"
+  # "description" will display the ticket reason within the channel description
+  # "embed" will display the ticket reason within the ticket embed
+  Timeout: 5
+  # Set to true to allow all staff to access the ticket
+
+  Log:
+    TicketLog: "🚨┃ticket-data"
+    TicketLog_Title: "Ticket Closed"
+    DisableTicketLogChannel: false
+
+    TranscriptLog: "🚨┃ticket-data"
+    TranscriptTitle: "Ticket Transcript"
+
+  Close:
+    StaffOnly: true
+    # Set to false is anyone is able to close a ticket.
+    Confirmation_Button: "Confirm Close"
+    Title: "Are you sure you want to close this ticket?"
+
+  Invites:
+    StaffOnly: true
+
+  ClaimTickets:
+    Enabled: true
+    Channel: "1249723473757077624" 
+    # Channel name or Channel ID
+    
+    ButtonTitle: "Claim Ticket"
+    Button: "1"
+
+    # Available Button Styles
+    # 1 - Blurple
+    # 2 - Grey
+    # 3 - Green
+    # 4 - Red
+
+
+# -------------------------
+#   Departments - NOT IN THIS UPDATE
+# -------------------------
+
+Departments:
+  - title: "Create Ticket"
+    role: "Staff"
+    color: "2"
+    emoji: "🎫"
+    category: "TICKETS"
+
+# -------------------------
+#  Buttons
+# -------------------------
+Buttons:
+  Tickets:
+    ClaimEmoji: "🧑‍💻"
+    ClaimStyle: "1"
+
+    # Available Button Styles
+    # 1 - Blurple
+    # 2 - Grey
+    # 3 - Green
+    # 4 - Red
+
+
+# -------------------------
+#  Select Menus
+# -------------------------
+
+SelectMenus:
+  Tickets:
+    PanelEmoji: "⚙️"
+    CloseEmoji: "🗑️"
+    ArchiveEmoji: "♻️"
+    LockTicketEmoji: "🔒"
+    UnLockTicketEmoji: "🔓"
+    EnableInvitesEmoji: "🔒"
+    DisableInvitesEmoji: "🔓"
+    AddUserEmoji: "➕"
+    RemoveUserEmoji: "➖"
+
+
+# -------------------------
+#  Misc
+# -------------------------
+
+Translate:
+  Log: "🚨┃logs"

Configs/ticket-panel.yml

@@ -0,0 +1,46 @@
+#      ___                            _    ___        _
+#    / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_
+#     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |
+#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
+#                |_|  |_|
+#
+#           SupportBot created by Emerald Services
+#           Installed with MIT License
+#
+#           Discord Support: https://emeraldsrv.dev/discord
+#           Community Resources: https://emeraldsrv.dev/resources
+
+# -------------------------------
+#   Ticket Panel Configuration
+# -------------------------------
+
+Panel: true
+
+# ----------------------------------------
+#   Ticket Panel Message Configuration #2b2d31
+# ----------------------------------------
+
+Channel: "📗┃tickets"
+# The channel used to create the ticket panel, Use command /ticketpanel to generate it.
+
+PanelTitle: "SupportBot"
+PanelColour: "#0cc559"
+
+Button:
+  Text: "Create Ticket"
+  Emoji: "🎫"
+  Color: "2"
+
+# Available Button Styles
+# 1 - Blurple
+# 2 - Grey
+# 3 - Red
+# 4 - Green
+
+TicketPanel_Description: true
+TicketPanel_Thumbnail: false
+TicketPanel_Image: true
+
+PanelMessage: "Click on the button to file a `Ticket` and our team will try their best to assist you in the best way we can!"
+PanelThumbnail: "https://i.imgur.com/ieeZejl.png"
+PanelImage: "https://i.imgur.com/dejQvkg.png"

Data/SuggestionData.json

@@ -0,0 +1 @@
+{}

Data/SupportBot-AI.json

@@ -0,0 +1,3 @@
+{
+    
+}

Data/TicketData.json

@@ -0,0 +1,5 @@
+{
+    "tickets": [
+        {}
+    ]
+}

Data/ticket-panel-id.json

@@ -0,0 +1,4 @@
+{
+    "id": 0,
+    "TicketPanelID": "0000000000000000000"
+}

Dockerfile

@@ -1,18 +0,0 @@
-FROM node:alpine
-
-MAINTAINER Thien Tran, <contact@thientran.io>
-
-RUN apk update \
-    && apk upgrade
-    
-RUN apk add --no-cache git && \
-    adduser -D -h /home/container container
-    
-    # Ensure UTF-8
-ENV LANG en_US.UTF-8
-ENV LC_ALL en_US.UTF-8
-    
-WORKDIR /home/container
-    
-COPY ./entrypoint.sh /entrypoint.sh
-CMD ["/bin/ash", "/entrypoint.sh"]

Events/guildCreate.js

@@ -0,0 +1,9 @@
+const Event = require("../Structures/Event.js");
+module.exports = new Event("guildCreate", async (client) => {
+  console.log(
+    `\u001b[31m`,
+    `${client.user.username} is not in the correct server set in your config. Please leave all other servers and restart the bot.`
+  );
+  console.log(`\u001b[31m`, `${client.user.username} will now exit.`);
+  return process.exit(1);
+});

Events/guildDelete.js

@@ -0,0 +1,10 @@
+const Event = require("../Structures/Event.js");
+
+module.exports = new Event("guildDelete", async (client) => {
+  console.log(
+    `\u001b[31m`,
+    `${client.user.username} is not in the correct server set in your config. Please join the server and restart the bot.`
+  );
+  console.log(`\u001b[31m`, `${client.user.username} will now exit.`);
+  return process.exit(1);
+});

Events/guildMemberAdd.js

@@ -0,0 +1,55 @@
+
+const Discord = require('discord.js');
+const fs = require("fs");
+const Event = require("../Structures/Event.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(
+    fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+  
+const cmdconfig = yaml.load(
+    fs.readFileSync("./Configs/commands.yml", "utf8")
+);
+  
+const msgconfig = yaml.load(
+    fs.readFileSync("./Configs/messages.yml", "utf8")
+);
+
+module.exports = new Event("guildMemberAdd", async (client, member, interaction, guild) => {
+
+    if (supportbot.Welcome.Enabled) {
+        const WelcomeChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.Welcome.Channel)
+
+        const WelcomeEmbed = new Discord.EmbedBuilder()
+            .setColor(msgconfig.Welcome.Embed.Colour)
+            .setTitle(msgconfig.Welcome.Embed.Title)
+            .setDescription(msgconfig.Welcome.Embed.Message.replace(/%joined_user%/g, member.user))
+            .setTimestamp();
+        
+            if (msgconfig.Welcome.Embed.Thumbnail === "BOT") {
+                WelcomeEmbed.setThumbnail(client.user.displayAvatarURL())
+            }
+    
+            if (msgconfig.Welcome.Embed.Thumbnail === "USER") {
+                WelcomeEmbed.setThumbnail(member.user.displayAvatarURL())
+            }
+    
+            if (msgconfig.Welcome.Embed.ImageEnabled) {
+                WelcomeEmbed.setImage(msgconfig.Welcome.Embed.ImageURL)
+            }
+    
+            WelcomeChannel.send({
+                embeds: [WelcomeEmbed]
+            })
+    
+            if (supportbot.Roles.AutoRole.Enabled) {
+                var role = member.guild.roles.cache.find(role => role.name === supportbot.Roles.AutoRole.Role);
+                member.roles.add(role);
+            } 
+    
+            console.log(`\u001b[32m`, `[+]`, `\u001b[33m`, `${member.user.username} joined the server!`)
+    
+    }
+
+});

Events/guildMemberRemove.js

@@ -0,0 +1,50 @@
+
+const Discord = require('discord.js');
+const fs = require("fs");
+const Event = require("../Structures/Event.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(
+    fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+  
+const cmdconfig = yaml.load(
+    fs.readFileSync("./Configs/commands.yml", "utf8")
+);
+  
+const msgconfig = yaml.load(
+    fs.readFileSync("./Configs/messages.yml", "utf8")
+);
+
+module.exports = new Event("guildMemberRemove", async (client, member, interaction, guild) => {
+
+    if (supportbot.Leave.Enabled) {
+        const LeaveChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.Leave.Channel)
+
+        const LeaveEmbed = new Discord.EmbedBuilder()
+            .setColor(msgconfig.Leave.Embed.Colour)
+            .setTitle(msgconfig.Leave.Embed.Title)
+            .setDescription(msgconfig.Leave.Embed.Message.replace(/%joined_user%/g, member.user))
+            .setTimestamp();
+        
+            if (msgconfig.Leave.Embed.Thumbnail === "BOT") {
+                LeaveEmbed.setThumbnail(client.user.displayAvatarURL())
+            }
+    
+            if (msgconfig.Leave.Embed.Thumbnail === "USER") {
+                LeaveEmbed.setThumbnail(member.user.displayAvatarURL())
+            }
+    
+            if (msgconfig.Leave.Embed.ImageEnabled) {
+                LeaveEmbed.setImage(msgconfig.Leave.Embed.ImageURL)
+            }
+    
+            LeaveChannel.send({
+                embeds: [LeaveEmbed]
+            })
+    
+            console.log(`\u001b[31m`, `[-]`, `\u001b[33m`, `${member.user.username} left the server!`)
+    }
+
+});
+

Events/interactionCreate.js

@@ -0,0 +1,278 @@
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Event = require("../Structures/Event.js");
+
+let suggestions;
+try {
+  suggestions = require("../Data/SuggestionData.json");
+} catch (error) {
+  suggestions = {};
+}
+
+module.exports = new Event("interactionCreate", async (client, interaction) => {
+  if (interaction.type == Discord.InteractionType.ApplicationCommand) {
+    const command = client.commands.find(
+      (cmd) => cmd.name.toLowerCase() === interaction.commandName
+    );
+
+    if (interaction.user.bot || !interaction.guild) return;
+
+    const NotValid = new Discord.EmbedBuilder()
+      .setDescription(`:x: \`Invalid Command\` `)
+      .setColor(supportbot.Embed.Colours.Error);
+
+    if (!command)
+      return interaction.reply({
+        embeds: [NotValid],
+      });
+
+    const permission = interaction.member.permissions.has(command.permissions);
+
+    const ValidPerms = new Discord.EmbedBuilder()
+      .setDescription(
+        "> :x: `Invalid Permissions` Do you have the correct permissions to execute this command?"
+      )
+      .setColor(supportbot.Embed.Colours.Error);
+
+    if (!permission)
+      return interaction.reply({
+        embeds: [ValidPerms],
+      });
+    command.run(interaction);
+  }
+
+  if (interaction.isStringSelectMenu()) {
+    if (interaction.customId === "ticketcontrolpanel") {
+      const selectedOption = interaction.values[0];
+      const { getRole, getChannel } = interaction.client;
+      switch (selectedOption) {
+        case "ticketadduser":
+          const AddUserThreadTicket = new Discord.EmbedBuilder()
+            .setTitle(`${msgconfig.Ticket.AddUserToTicket}`)
+            .setDescription(`${msgconfig.Ticket.AddUserToTicket}`)
+            .setColor(supportbot.Embed.Colours.General);
+
+          await interaction.reply({
+            embeds: [AddUserThreadTicket],
+            ephemeral: true,
+          });
+          break;
+
+        case "ticketremoveuser":
+          await removeUserFromThread(interaction);
+          break;
+
+        case "ticketclose":
+          const closeCommand = client.commands.get(cmdconfig.CloseTicket.Command);
+          if (closeCommand) {
+            closeCommand.run(interaction);
+          } else {
+            console.error("[X] Close Command Not Found");
+          }
+          break;
+
+        case "enableinvites":
+          await handleInvites(interaction, true);
+          break;
+
+        case "disableinvites":
+          await handleInvites(interaction, false);
+          break;
+      }
+    }
+  }
+
+  if (interaction.isButton()) {
+    if (interaction.customId === 'createticket') {
+      try {
+        const cmd = client.commands.get(cmdconfig.OpenTicket.Command);
+        if (!cmd) return;
+        cmd.run(interaction);
+      } catch (error) {
+        console.error("Error executing the ticket command:", error);
+        await interaction.reply({
+          content: "An error occurred while creating the ticket.",
+          ephemeral: true,
+        });
+      }
+    }
+
+    if (interaction.customId === "openticket") {
+      try {
+        const cmd = client.commands.get(cmdconfig.OpenTicket);
+        if (!cmd) return;
+        cmd.run(interaction);
+      } catch (error) {
+        console.error(error);
+      }
+    }
+
+    if (interaction.customId.startsWith('claimticket-')) {
+      const ticketChannelId = interaction.customId.split('-')[1];
+      const ticketChannel = interaction.guild.channels.cache.get(ticketChannelId);
+      if (!ticketChannel) {
+        return interaction.reply({
+          content: "Ticket channel not found.",
+          ephemeral: true,
+        });
+      }
+
+      const { getRole, getChannel } = interaction.client;
+      const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+      const RolePerms = new Discord.EmbedBuilder()
+        .setTitle("Invalid Permissions!")
+        .setDescription(
+          `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
+        )
+        .setColor(supportbot.Embed.Colours.Warn);
+
+      if (!Staff || !Admin) {
+        return interaction.reply({
+          embeds: [RolePerms],
+          ephemeral: true,
+        });
+      }
+
+      const NoPermsClaim = new Discord.EmbedBuilder()
+        .setTitle(msgconfig.Ticket.ClaimTickets.NoPermsToClaimTitle)
+        .setDescription(
+          msgconfig.Ticket.ClaimTickets.NoPermsToClaim.replace('%channel%', ticketChannel.name)
+        )
+        .setColor(supportbot.Embed.Colours.Error);
+
+      if (!interaction.member.roles.cache.has(Staff.id) && !interaction.member.roles.cache.has(Admin.id)) {
+        return interaction.reply({
+          embeds: [NoPermsClaim],
+          ephemeral: true,
+        });
+      }
+
+      await ticketChannel.members.add(interaction.user.id);
+      const pingclaimedstaff = await ticketChannel.send(`<@${interaction.user.id}>`);
+
+      setTimeout(() => {
+        pingclaimedstaff.delete();
+      }, 2000)
+
+      const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+      const ticketIndex = TicketData.tickets.findIndex((t) => t.id === ticketChannelId);
+      if (ticketIndex !== -1) {
+        TicketData.tickets[ticketIndex].claimedBy = interaction.user.id;
+        TicketData.tickets[ticketIndex].claimedAt = new Date().toISOString();
+        fs.writeFileSync("./Data/TicketData.json", JSON.stringify(TicketData, null, 4));
+      }
+
+      const claimMessage = await interaction.message.fetch();
+      const claimedEmbed = new Discord.EmbedBuilder(claimMessage.embeds[0].data)
+        .setTitle(msgconfig.Ticket.ClaimTickets.ClaimedTitle)
+        .setDescription(
+          msgconfig.Ticket.ClaimTickets.ClaimMessage_Edit.replace('%user%', interaction.user.id).replace('%channel%', ticketChannel.id)
+        )
+        .setColor(supportbot.Embed.Colours.Success);
+
+      const successfullyClaimed = new Discord.EmbedBuilder()
+        .setTitle(msgconfig.Ticket.ClaimTickets.ClaimedTitle)
+        .setDescription(msgconfig.Ticket.ClaimTickets.Claimed.replace('%channel%', ticketChannel.id))
+        .setColor(supportbot.Embed.Colours.Success);
+
+      await claimMessage.edit({ embeds: [claimedEmbed], components: [] });
+      await interaction.reply({
+        embeds: [successfullyClaimed],
+        ephemeral: true,
+      });
+    }
+
+    // SUGGESTION INTERACTIONS [START]
+    
+    if (interaction.customId === 'upvote' || interaction.customId === 'downvote' || interaction.customId === 'removevote') {
+      const suggestion = suggestions[interaction.message.id];
+      if (!suggestion) return interaction.reply({ content: 'Suggestion not found.', ephemeral: true });
+
+      const userId = interaction.user.id;
+      const hasUpvoted = suggestion.upvotes.includes(userId);
+      const hasDownvoted = suggestion.downvotes.includes(userId);
+
+      if (interaction.customId === 'upvote') {
+        if (hasUpvoted) {
+          suggestion.upvotes = suggestion.upvotes.filter(id => id !== userId);
+        } else {
+          suggestion.upvotes.push(userId);
+          if (hasDownvoted) {
+            suggestion.downvotes = suggestion.downvotes.filter(id => id !== userId);
+          }
+        }
+      } else if (interaction.customId === 'downvote') {
+        if (hasDownvoted) {
+          suggestion.downvotes = suggestion.downvotes.filter(id => id !== userId);
+        } else {
+          suggestion.downvotes.push(userId);
+          if (hasUpvoted) {
+            suggestion.upvotes = suggestion.upvotes.filter(id => id !== userId);
+          }
+        }
+      } else if (interaction.customId === 'removevote') {
+        suggestion.upvotes = suggestion.upvotes.filter(id => id !== userId);
+        suggestion.downvotes = suggestion.downvotes.filter(id => id !== userId);
+      }
+
+      fs.writeFileSync("./Data/SuggestionData.json", JSON.stringify(suggestions, null, 2));
+
+      const upvoteCount = suggestion.upvotes.length;
+      const downvoteCount = suggestion.downvotes.length;
+
+      const updatedEmbed = new Discord.EmbedBuilder(interaction.message.embeds[0].data)
+        .setFields([
+          { name: 'Suggestion', value: suggestion.suggestion, inline: true },
+          { name: 'From', value: `<@${suggestion.author}>` },
+          { name: `${supportbot.Suggestions.UpvoteEmoji} ${supportbot.Suggestions.UpvoteTitle}`, value: `${upvoteCount}`, inline: true },
+          { name: `${supportbot.Suggestions.DownvoteEmoji} ${supportbot.Suggestions.DownvoteTitle}`, value: `${downvoteCount}`, inline: true }
+        ]);
+
+      await interaction.update({ embeds: [updatedEmbed] });
+    }
+  }
+
+  async function handleInvites(interaction, enable) {
+    if (supportbot.Ticket.Invites.StaffOnly) {
+      const SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+      if (!SupportStaff || !Admin) {
+        return interaction.reply("Some roles seem to be missing!\nPlease check for errors when starting the bot.");
+      }
+
+      const NoPerms = new Discord.EmbedBuilder()
+        .setTitle("Invalid Permissions!")
+        .setDescription(
+          `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
+        )
+        .setColor(supportbot.Embed.Colours.Warn);
+
+      if (!interaction.member.roles.cache.has(SupportStaff.id) && !interaction.member.roles.cache.has(Admin.id)) {
+        return interaction.reply({ embeds: [NoPerms] });
+      }
+    }
+
+    await interaction.channel.setInvitable(enable);
+
+    const message = enable ? msgconfig.Ticket.EnableInvites : msgconfig.Ticket.DisableInvites;
+    const embed = new Discord.EmbedBuilder()
+      .setDescription(message)
+      .setColor(supportbot.Embed.Colours.General);
+
+    await interaction.reply({
+      embeds: [embed],
+      ephemeral: true,
+    });
+  }
+
+
+});

Events/messageCreate.js

@@ -0,0 +1,166 @@
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+const axios = require("axios");
+const { OpenAI } = require('openai');
+
+// Load configuration files with validation
+function loadConfig(path) {
+    try {
+        return yaml.load(fs.readFileSync(path, "utf8"));
+    } catch (error) {
+        console.error(`Error loading config file at ${path}:`, error);
+        throw error;
+    }
+}
+
+const supportbotai = yaml.load(fs.readFileSync("./Configs/supportbot-ai.yml"));
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+// Validate configuration values
+function validateConfig(config, keys) {
+    keys.forEach(key => {
+        if (!config[key]) {
+            throw new Error(`Missing configuration key: ${key}`);
+        }
+    });
+}
+
+const CHANNELS = [supportbotai.Channels.AIChannel];
+
+// Initialize Discord client
+const client = new Discord.Client({
+    intents: ['Guilds', 'GuildMembers', 'GuildMessages']
+});
+
+// Load custom Event structure
+const Event = require("../Structures/Event.js");
+
+// Initialize OpenAI client
+const openai = new OpenAI({
+    apiKey: supportbotai.General.OpenAI_Key,
+});
+
+const PASTEBIN_API_KEY = supportbotai.General.PastebinAPI_Key;
+const PASTEBIN_API_URL = supportbotai.General.PastebinAPI_URL;
+
+// Function to create a paste on Pastebin
+async function createPaste(content) {
+    try {
+        const response = await axios.post(PASTEBIN_API_URL, new URLSearchParams({
+            api_dev_key: PASTEBIN_API_KEY,
+            api_option: 'paste',
+            api_paste_code: content,
+            api_paste_private: 1, // 0 = public, 1 = unlisted, 2 = private
+            api_paste_expire_date: '1D', // Expire in 1 day
+            api_paste_format: 'text'
+        }));
+        return response.data;
+    } catch (error) {
+        console.error('Pastebin Error:', error);
+        throw error;
+    }
+}
+
+// Event handler for message creation
+module.exports = new Event("messageCreate", async (client, message) => {
+    if (message.author.bot || !message.guild) return;
+    if (!CHANNELS.includes(message.channelId) && !message.mentions.users.has(client.user.id)) return;
+
+if (supportbotai.Enabled) {
+
+    const sendTypingInterval = setInterval(() => {
+        message.channel.sendTyping();
+    }, 5000);
+
+    let conversation = [{
+        role: "system",
+        content: "SupportBot is your friendly neighbourhood support bot."
+    }];
+
+    let prevMessages = await message.channel.messages.fetch({ limit: 10 });
+    prevMessages = prevMessages.reverse().filter(msg => !msg.author.bot || msg.author.id === client.user.id);
+
+    prevMessages.forEach((msg) => {
+        const username = msg.author.username.replace(/\s+/g, '_').replace(/[^\w\s]/gi, '');
+
+        conversation.push({
+            role: msg.author.id === client.user.id ? "assistant" : "user",
+            name: username,
+            content: msg.content,
+        });
+    });
+
+    try {
+        const response = await openai.chat.completions.create({
+            model: supportbotai.General.Model,
+            messages: conversation,
+            max_tokens: supportbotai.General.Tokens,
+        });
+
+        clearInterval(sendTypingInterval);
+
+        if (response.choices && response.choices.length > 0) {
+            const replyContent = response.choices[0].message.content;
+
+            const SupportBotAI = new Discord.EmbedBuilder()
+                .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
+                .setDescription(replyContent)
+                .setColor(supportbotai.Embed.Color)
+                .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
+                .setTimestamp();
+
+            if (replyContent.length > 2000) {
+                const pasteLink = await createPaste(replyContent);
+
+                const SupportBotAIPastebin = new Discord.EmbedBuilder()
+                    .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
+                    .setDescription(supportbotai.Messages.MessageTooLong.replace("{pastebin}", pasteLink))
+                    .setColor(supportbotai.Embed.Color)
+                    .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
+                    .setTimestamp();
+
+                message.reply({ embeds: [SupportBotAIPastebin] });
+            } else {
+                message.reply({ embeds: [SupportBotAI] });
+            }
+        } else {
+            const SupportBotAIErrorResponse = new Discord.EmbedBuilder()
+                .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
+                .setDescription(supportbotai.Messages.ErrorResponse)
+                .setColor(supportbotai.Embed.Color)
+                .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
+                .setTimestamp();
+
+            message.reply({ embeds: [SupportBotAIErrorResponse], ephemeral: true });
+        }
+    } catch (error) {
+        clearInterval(sendTypingInterval);
+
+        const SupportBotAIErrorResponse = new Discord.EmbedBuilder()
+            .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
+            .setDescription(supportbotai.Messages.OpenAIError)
+            .setColor(supportbot.Embed.Colours.Error)
+            .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
+            .setTimestamp();
+
+        console.error('OpenAI Error:', error);
+        message.reply({ embeds: [SupportBotAIErrorResponse], ephemeral: true });
+    }
+
+}
+
+if (supportbotai.Enabled === false) {
+    const AIDisabled = new Discord.EmbedBuilder()
+        .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
+        .setDescription(supportbotai.Messages.AIDisabled)
+        .setColor(supportbot.Embed.Colours.Error)
+        .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
+        .setTimestamp();
+
+    message.reply({ embeds: [AIDisabled], ephemeral: true })
+    return;
+}
+
+});

Events/ready.js

@@ -0,0 +1,202 @@
+// SupportBot | Emerald Services
+// Ready Event
+
+const fs = require("fs");
+
+const Discord = require("discord.js");
+const { Client, GatewayIntentBits, ActivityType } = require('discord.js');
+const client = new Discord.Client({intents: 32767})
+
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+const panelconfig = yaml.load(
+  fs.readFileSync("./Configs/ticket-panel.yml", "utf8")
+);
+
+const cmdconfig = yaml.load(
+  fs.readFileSync("./Configs/commands.yml", "utf8")
+);
+
+const msgconfig = yaml.load(
+  fs.readFileSync("./Configs/messages.yml", "utf8")
+);
+
+const Event = require("../Structures/Event.js");
+
+let chan1 = client.channels.cache.get(panelconfig.Channel);
+
+module.exports = new Event("ready", async (client, interaction) => {
+  const { getRole, getChannel, getCategory } = client;
+
+  if (supportbot.Activity.Type === "Playing", "playing") {
+    client.user.setPresence({
+      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Playing }],
+      status: supportbot.Activity.Type,
+    });
+  }
+
+  if (supportbot.Activity.Type === "Watching", "watching") {
+    client.user.setPresence({
+      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Watching }],
+      status: supportbot.Activity.Type,
+    });
+  }
+  
+  if (supportbot.Activity.Type === "Listening", "listening") {
+    client.user.setPresence({
+      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Listening }],
+      status: supportbot.Activity.Type,
+    });
+  }
+
+  if (supportbot.Activity.Type === "Competing", "competing") {
+    client.user.setPresence({
+      activities: [{ name: supportbot.Activity.Status, type: Discord.ActivityType.Competing }],
+      status: supportbot.Activity.Type,
+    });
+  }
+
+  console.log(`\u001b[32m`, `――――――――――――――――――――――――――――――――――――――――――――`);
+  console.log(`    `);
+  console.log(`\u001b[31m`, `┏━━━┓╋╋╋╋╋╋╋╋╋╋╋╋╋┏┓┏━━┓╋╋╋┏┓`);
+  console.log(`\u001b[31m`, `┃┏━┓┃╋╋╋╋╋╋╋╋╋╋╋╋┏┛┗┫┏┓┃╋╋┏┛┗┓`);
+  console.log(`\u001b[31m`, `┃┗━━┳┓┏┳━━┳━━┳━━┳┻┓┏┫┗┛┗┳━┻┓┏┛`);
+  console.log(`\u001b[31m`, `┗━━┓┃┃┃┃┏┓┃┏┓┃┏┓┃┏┫┃┃┏━┓┃┏┓┃┃`);
+  console.log(`\u001b[31m`, `┃┗━┛┃┗┛┃┗┛┃┗┛┃┗┛┃┃┃┗┫┗━┛┃┗┛┃┗┓`);
+  console.log(`\u001b[31m`, `┗━━━┻━━┫┏━┫┏━┻━━┻┛┗━┻━━━┻━━┻━┛`);
+  console.log(`\u001b[31m`, `┗╋╋╋╋╋╋╋┃┃╋┃┃`);
+  console.log(`\u001b[31m`, `╋╋╋╋╋╋╋┗┛╋┗┛`);
+  console.log(`    `);
+  console.log(`\u001b[32m`, `――――――――――――――――――――――――――――――――――――――――――――`);
+  console.log(`    `);
+  console.log(
+    `\u001b[31m`,
+    `${supportbot.General.Name} | [${supportbot.SupportBot_Version}]`,
+    `\u001b[32m`,
+    `Connected to Discord`,
+  );
+  
+  console.log(`\u001b[31m`, `SupportBot proudly created by Emerald Development`);
+
+  console.log(`    `);
+
+  console.log(
+    `\u001b[31m`,
+    `Discord`,
+    `\u001b[32m`,
+    `https://dsc.gg/emerald-dev`,
+  );
+
+  console.log(
+    `\u001b[31m`,
+    `Website`,
+    `\u001b[32m`,
+    `https://emeraldsrv.com`,
+  );
+
+  console.log(
+    `\u001b[31m`,
+    `Marketplace`,
+    `\u001b[32m`,
+    `https://market.emeraldsrv.com`,
+  );
+
+  console.log(
+    `\u001b[31m`,
+    `Documentation`,
+    `\u001b[32m`,
+    `https://emeraldsrv.com/third-party`,
+  );
+
+  console.log(`    `);
+
+  console.log(
+    `\u001b[31m`,
+    `Invite URL:`,
+    `\u001b[36m`,
+    `https://discord.com/api/oauth2/authorize?client_id=` +
+      client.user.id +
+      `&permissions=8&scope=bot%20applications.commands`
+  );
+
+  console.log(`    `);
+  console.log(`\u001b[32m`, `――――――――――――――――――――――――――――――――――――――――――――`);
+
+  const roles = [
+    supportbot.Roles.StaffMember.Admin,
+    supportbot.Roles.StaffMember.Staff,
+    supportbot.Roles.ModRoles.Blacklisted,
+    supportbot.Roles.ModRoles.Muted
+  ];
+
+    supportbot.Departments.forEach((department) => roles.push(department.role));
+
+  if (supportbot.Roles.AutoRole.Role) roles.push(supportbot.Roles.AutoRole.Role);
+  
+   const channels = [
+     supportbot.Suggestions.Channel,
+     supportbot.Ticket.Log.TicketLog,
+     supportbot.Ticket.Log.TranscriptLog,
+     panelconfig.Channel,
+     supportbot.Welcome.Channel,
+     supportbot.Leave.Channel,
+     supportbot.Translate.Log
+   ];
+  //const categories = [supportbot.TicketCategory];
+
+  if (!channels) {
+      console.log("\u001b[31m", `[MISSING CHANNEL]`, `\u001b[37;1m`, `${channels}`, "\u001b[31m", `channel not found. Please check your config file.`);
+      return;
+  }
+//  else {
+//      console.log(`\u001b[32m`, `[CHANNEL LOCATED]`, `\u001b[37;1m`, `${channels}`, `\u001b[32;1m`, `channel has been found.`);
+//  }
+
+  const missingC = [];
+  const missingR = [];
+  const missingCat = [];
+  
+  for (let r of roles) {
+    const find = await getRole(r, client.guilds.cache.first());
+    if (!find) missingR.push(r);
+  }
+ // for (let cat of categories) {
+ //   const find = await getCategory(cat, client.guilds.cache.first());
+ //   if (!find) missingCat.push(cat);
+ // }
+
+  if (missingR.length > 0) {
+    console.log(
+      "\u001b[31m",
+      `[MISSING CONFIGURATION]`,
+      "\u001b[33m",
+      `The following Roles could not be found in your server.\n`, `\u001b[31m`, `[${missingR.join(
+        ", "
+      )}]`, `\n  `,
+    );
+  }
+
+  if (missingC.length > 0) {
+    console.log(
+      "\u001b[31m",
+      `[MISSING CONFIGURATION]`,
+      "\u001b[33m",
+      `The following Channels could not be found in your server.\n`, `\u001b[31m`, `[${missingC.join(
+        ", "
+      )}]`, `\n  `
+    );
+  }
+  if (missingCat.length > 0) {
+    console.log(
+      "\u001b[31m",
+      `[MISSING CONFIGURATION]`,
+      "\u001b[33m",
+      `The following Categories could not be found in your server.\n`, `\u001b[31m`, `[${missingCat.join(
+        ", "
+      )}]`, `\n  `,
+    );
+  }
+});

LICENSE.md

@@ -1,6 +1,6 @@
 MIT License
 
-Copyright (c) 2020 ItzEmerald
+Copyright (c) 2022 Emerald Services
 
 Permission is hereby granted, free of charge, to any person obtaining a copy
 of this software and associated documentation files (the "Software"), to deal

README.md

@@ -1,24 +1,88 @@
- ```
-                 _________                                  __ __________        __   
-                /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
-                \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
-                /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
-               /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
-                \/      |__|   |__|                             \/         
-                
-                                    SupportBot version 6.0
-                                    Created by Emerald Services
-                
-                                    The #1 self-hosted discord ticket bot
-```
+<h1 align="center">
+    <br>
+    <a href="https://github.com/Emerald-Services/SupportBot"><img src="https://i.imgur.com/cuadAYv.png"></a>
+    <br>
+    SupportBot
+    <br>
+</h1>
+
+<div align="center">
+
+<a href="https://opensource.org/licenses/MIT">
+    <img src="https://img.shields.io/badge/license-MIT-green?style=for-the-badge" alt="shield.png">
+</a>
+
+<a href="https://github.com/discordjs">
+    <img src="https://img.shields.io/badge/discord.js-v13.6.x-blue.svg?style=for-the-badge&logo=javascript.svg" alt="shield.png">
+</a>
+
+<a href="https://github.com/nodejs/node">
+    <img src="https://img.shields.io/badge/node.js-v16.14.x-green.svg?style=for-the-badge&logo=node" alt="shield.png">
+</a>
+
+<a href="https://github.com/Emerald-Services/SupportBot/releases">
+    <img src="https://img.shields.io/github/downloads/Emerald-Services/SupportBot/total?style=for-the-badge" alt="shield.png">
+</a>
+
+## Supported Versions
+
+| SupportBot | Node.JS | Discord.JS |  Supported |
+|------------|---------|------------|------------|
+|    8.x     |   20.x  |    14.x.   | ✅ Yes
+|    7.7.3   |   16.x  |    13.x.   | ✅ Yes
+|    7.x     |   16.x  |    13.x.   | ❌ No
+|    6.x     |   14.x  |    13.x.   | ❌ No
+|    5.x     |   12.x  |    13.x.   | ❌ No
+|    4.x     |   11.x  |    13.x.   | ❌ No
+|    Older   | 10.x    |    13.x.   | ❌ No
+
+</div>
+
+<p align="center">
+  <a href="https://emeraldsrv.com/">Website</a>
+  •
+  <a href="https://github.com/Emerald-Services/SupportBot/wiki">Wiki</a>
+<br>
+  <a href="#about">About</a>
+  •
+  <a href="#support">Support</a>
+  •
+  <a href="#license">License</a>
+  •
+  <a href="https://github.com/Emerald-Services/SupportBot/wiki/Third-Party-Developer">Third-Party</a>
+  •
+  <a href="#contributors">Contributors</a>
+</p>
+
+## About
+
+SupportBot is an Open-Source discord bot built with [discord.js](https://github.com/discordjs/discord.js). It's primarily focused to help servers organise and manage their support system in a unique way with full customisation to match your brand.
+
+## Support
+
+<a href="https://emeraldsrv.com/discord">
+    <img alt="Discord" src="https://img.shields.io/discord/597779408295821323?logo=discord&logoColor=white&style=for-the-badge">
+</a>
+
+
+## License
+
+Released under the [MIT](https://opensource.org/licenses/MIT) license.
+
+
+## Third-Party
+
+- [Official addons repository](https://github.com/Emerald-Services/Addons/)
+- [Syphers Addons](https://github.com/SypherRed/SB_Addons_Unofficial)
+- [BuiltByBit](https://builtbybit.com/supportbot)
+- [Polymart](https://polymart.org/resource/supportbot-1-discord-ticket-bot.518)
+
+
+## Contributors
+
+<a href="https://github.com/Emerald-Services/SupportBot/graphs/contributors">
+  <img src="https://contrib.rocks/image?repo=Emerald-Services/SupportBot">
+</a>
+
 
-## SUPPORTBOT SUPPORTED VERSIONS
 
-| SupportBot |   Status  |   Supported  |
-|------------|-----------|--------------|
-|    1.x     |    ❌     | Discontinued | 
-|    2.x     |    ❌     | Discontinued | 
-|    3.x     |    ❌     | Discontinued | 
-|    4.x     |    ✔️     |   Previous   | 
-|    5.x     |    ✔️     |   Current    | 
-|    6.x     |    ⚠️     |   Under Development    | 

SECURITY.md

@@ -0,0 +1,20 @@
+# Security Policy
+
+## Supported Versions
+
+Use this section to tell people about which versions of your project are
+currently being supported with security updates.
+
+| Version | Supported          |
+| ------- | ------------------ |
+| 7.7.2   | :white_check_mark: |
+| 7.7.1   | :white_check_mark: |
+| < 4.0   | :x:                |
+
+## Reporting a Vulnerability
+
+Use this section to tell people how to report a vulnerability.
+
+Tell them where to go, how often they can expect to get an update on a
+reported vulnerability, what to expect if the vulnerability is accepted or
+declined, etc.

Structures/Addon.js

@@ -0,0 +1,21 @@
+// SupportBot | Emerald Services
+// Addon Structure
+
+class Command {
+  constructor(options) {
+    this.name = options.name;
+    this.description = options.description;
+    this.permissions = options.permissions;
+    this.options = options.options || [];
+    this.run = options.run;
+    this.defaultPermission = true;
+  }
+}
+class Event {
+  constructor(event, run) {
+    this.event = event;
+    this.run = run;
+  }
+}
+
+module.exports = { Command, Event };

Structures/Client.js

@@ -0,0 +1,179 @@
+// C:\Users\ollie\Documents\GitHub\SupportBot\Structures\Client.js
+
+// SupportBot | Emerald Services
+// Client Structure
+
+const fs = require("fs");
+const Discord = require("discord.js");
+const { GatewayIntentBits, Partials } = require('discord.js');
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+class Client extends Discord.Client {
+  constructor() {
+    super({
+      intents: [
+        GatewayIntentBits.Guilds,
+        GatewayIntentBits.GuildMembers,
+        GatewayIntentBits.GuildMessages
+      ],
+      partials: [Partials.Channel]
+    });
+
+    this.commands = new Discord.Collection();
+  }
+
+  async getChannel(channel, guild) {
+    if (!channel) return null; // Add check for undefined channel
+    return guild.channels.cache.find(
+      (c) =>
+        (c.type === Discord.ChannelType.GuildText || c.type === Discord.ChannelType.GuildNews) &&
+        (c.id === channel || (c.name && c.name.toLowerCase() === channel.toLowerCase()))
+    );
+  }
+
+  async getRole(role, guild) {
+    if (!role) return null; // Add check for undefined role
+    return guild.roles.cache.find(
+      (r) => r.id === role || (r.name && r.name.toLowerCase() === role.toLowerCase())
+    );
+  }
+
+  async getCategory(category, guild) {
+    if (!category) return null; // Add check for undefined category
+    return guild.channels.cache.find(
+      (c) =>
+        c.type === Discord.ChannelType.GuildCategory &&
+        (c.id === category || (c.name && c.name.toLowerCase() === category.toLowerCase()))
+    );
+  }
+
+  async start(token) {
+    let tempCommandFiles = fs.readdirSync("./Commands").filter((file) => file.endsWith(".js"));
+
+    if (cmdconfig.Suggestion.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "suggest.js");
+    }
+
+    if (cmdconfig.Help.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "help.js");
+    }
+
+    if (cmdconfig.Info.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "info.js");
+    }
+
+    if (cmdconfig.OpenTicket.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "ticket.js");
+    }
+
+    if (cmdconfig.CloseTicket.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "close.js");
+    }
+
+    if (cmdconfig.Embed.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "embed.js");
+    }
+
+    if (cmdconfig.Translate.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "translate.js");
+    }
+
+    if (cmdconfig.UserInfo.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "userinfo.js");
+    }
+
+    if (cmdconfig.Ping.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "Ping.js");
+    }
+
+    if (cmdconfig.Ping.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => item !== "Ping.js");
+    }
+
+    if (supportbot.Ticket.ClaimTickets.Enabled === false) {
+        tempCommandFiles = tempCommandFiles.filter(item => item !== "ticketstats.js");
+    }
+
+    const commandFiles = tempCommandFiles;
+    const commands = commandFiles.map((file) => require(`../Commands/${file}`));
+
+    // Commands
+    console.log(`\u001b[34;1m`, "▬▬▬▬▬▬▬ Commands ▬▬▬▬▬▬▬");
+
+    commands.forEach((cmd) => {
+      console.log(`\u001b[32m`, `[CMD]`, `\u001b[37;1m`, `${cmd.name}`, `\u001b[32;1m`, "Loaded");
+      this.commands.set(cmd.name, cmd);
+    });
+
+    console.log(`\u001b[34;1m`, "▬▬▬▬▬▬▬ Commands ▬▬▬▬▬▬▬");
+
+    if (supportbot.General.Addons.Enabled) {
+      const addonFiles = fs.readdirSync("./Addons").filter((file) => file.endsWith(".js"));
+
+      const addons = addonFiles.map((file) => {
+        let addon = require(`../Addons/${file}`);
+        addon.name = file.split(".")[0];
+        return addon;
+      });
+
+      // Addons
+      console.log("   ");
+      console.log(`\u001b[34;1m`, "▬▬▬▬▬▬▬ Addons ▬▬▬▬▬▬▬");
+
+      addons.forEach((addon) => {
+        console.log(
+          `\u001b[32m`,
+          `[ADDON]`,
+          `\u001b[37;1m`,
+          `${addon.name}`,
+          `\u001b[32;1m`,
+          "Loaded"
+        );
+        addon.commands?.forEach((command) => {
+          this.commands.set(command.name, command);
+        });
+        addon.events?.forEach((event) => {
+          this.on(event.event, (...args) => event.run(this, ...args));
+        });
+      });
+
+      console.log(`\u001b[34;1m`, "▬▬▬▬▬▬▬ Addons ▬▬▬▬▬▬▬");
+    }
+
+    // Slash Commands
+
+    this.once("ready", async () => {
+      await this.guilds.cache.first()?.commands.set(this.commands);
+      console.log(
+        "\u001b[32m",
+        `[SUCCESS]`,
+        `\u001b[37;1m`,
+        `Slash Commands Registered for ${this.guilds.cache.first().name}`
+      );
+    });
+
+    console.log("   ");
+    console.log(`\u001b[34;1m`, "▬▬▬▬▬▬▬ Events ▬▬▬▬▬▬▬");
+
+    fs.readdirSync("./Events").filter((file) => file.endsWith(".js")).forEach((file) => {
+      const event = require(`../Events/${file}`);
+      console.log(`\u001b[32m`, `[EVENT]`, `\u001b[37;1m`, `${event.event}`, `\u001b[32;1m`, "Loaded");
+      this.on(event.event, (...args) => event.run(this, ...args));
+    });
+
+    console.log(`\u001b[34;1m`, "▬▬▬▬▬▬▬ Events ▬▬▬▬▬▬▬");
+    if (process.argv[2] !== "test") {
+      await this.login(token);
+    } else {
+      console.log(
+        `\u001b[31;1m`,
+        "RUNNING IN TEST MODE, IF NOT INTENDED, PLEASE USE npm start"
+      );
+    }
+  }
+}
+
+module.exports = Client;

Structures/Command.js

@@ -0,0 +1,14 @@
+// SupportBot | Emerald Services
+// Command Structure
+
+class Command {
+  constructor(options) {
+    this.name = options.name;
+    this.description = options.description;
+    this.permissions = options.permissions || [];
+    this.options = options.options || [];
+    this.run = options.run;
+    this.defaultPermission = true;
+  }
+}
+module.exports = Command;

Structures/Event.js

@@ -0,0 +1,10 @@
+// SupportBot | Emerald Services
+// Event Structure
+class Event {
+  constructor(event, run) {
+    this.event = event;
+    this.run = run;
+  }
+}
+
+module.exports = Event;

Structures/TicketID.js

@@ -0,0 +1,47 @@
+// SupportBot | Emerald Services
+// Ticket ID Structure
+
+const fs = require("fs");
+
+class TicketNumberID {
+  static async pad() {
+    let num = await this.get();
+    let n = num + "";
+    await this.set(num + 1);
+    return n.length >= 4 ? n : new Array(4 - n.length + 1).join("0") + n;
+  }
+
+  static async get() {
+    let ticketnumberID = await JSON.parse(
+      fs.readFileSync("./Data/ticket-panel-id.json", "utf8")
+    );
+    if (!ticketnumberID.id) {
+      return this.set(0);
+    } else {
+      return ticketnumberID.id;
+    }
+  }
+
+  static async set(value) {
+    let ticketnumberID = await JSON.parse(
+      fs.readFileSync("./Data/ticket-panel-id.json", "utf8")
+    );
+
+    ticketnumberID.id = value;
+    fs.writeFileSync(
+      "./Data/ticket-panel-id.json",
+      JSON.stringify(ticketnumberID, null, 4),
+      (err) => {
+        if (err) console.error(err);
+      }
+    );
+
+    return value;
+  }
+
+  static async reset() {
+    return await this.set(0);
+  }
+}
+
+module.exports = TicketNumberID;

addons/addon-example.js

@@ -1,19 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Help Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-
-// location for the addons configuration, to keep it simple we generate a settings folder within the addons directory.
-const example = yaml.load(fs.readFileSync('./addons/settings/exampleaddon.yml', 'utf8'));
-
-module.exports = {
-    name: example.ExampleAddonCommand,
-    description: example.ExampleAddonDesc,
-
-    execute(message, args) {
-        message.channel.send(example.ExampleAddonMessage)
-    }
-};

addons/settings/exampleaddon.yml

@@ -1,9 +0,0 @@
-#
-# SupportBot 6.0 
-# Example Addon
-#
-
-ExampleAddonCommand: "exampleaddon"
-ExampleAddonDesc: "This is the default/example addon for SupportBot."
-
-ExampleAddonMessage: "> :white_check_mark: This is the **default** addon for SupportBot. You can download addons from our website, https://emeraldservices.xyz/"

commands/addUser.js

@@ -1,64 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Add User
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.AddUser,
-    description: supportbot.AddUserDesc,
-
-    execute(message, args) {        
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.AddUser}!`);
-
-        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
-        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
-
-        const NoPerms = new Discord.MessageEmbed()
-            .setTitle("Invalid Permissions!")
-            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${supportbot.Staff}\` or \`${supportbot.Admin}\``)
-            .setColor(supportbot.WarningColour)
-
-            if (message.member.roles.cache.has(SupportStaff.id) || message.member.roles.cache.has(Admins.id)) {
-                if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
-                    const Exists = new Discord.MessageEmbed()
-                        .setTitle("No Ticket Found!")
-                        .setDescription(`${supportbot.NoValidTicket}`)
-                        .setColor(supportbot.WarningColour);
-                    message.channel.send({ embed: Exists });
-        
-                    return;
-                }
-        
-                let rUser = message.guild.member(message.mentions.users.first() || message.guild.members.cache.get(args[0]));
-                    const UserNotExist = new Discord.MessageEmbed()
-                        .setTitle("User Not Found!")
-                        .setDescription(`${supportbot.UserNotFound}\n\nTry Again:\`${supportbot.Prefix}${supportbot.AddUser} <user#0000>\``)
-                        .setColor(supportbot.ErrorColour)
-        
-                    if (!rUser) return message.channel.send({ embed: UserNotExist });
-                
-                        message.channel.updateOverwrite(rUser, {
-                            VIEW_CHANNEL: true,
-                            CREATE_INVITE: false,
-                            SEND_MESSAGES: true,
-                            READ_MESSAGES: true
-                        });
-                
-                    const Complete = new Discord.MessageEmbed()
-                        .setTitle("User Added!")
-                        .setDescription(supportbot.AddedUser.replace(/%user%/g, rUser.id))
-                        .setTimestamp()
-                        .setColor(supportbot.EmbedColour)
-                   message.channel.send({ embed: Complete });
-            } else {
-                
-                return message.channel.send({ embed: NoPerms });
-
-            }
-
-    }
-};

commands/announce.js

@@ -1,68 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Links Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const { execute } = require("./help");
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.AnnounceCommand,
-    description: supportbot.AnnounceDesc,
-
-    execute(message, args) {
-
-        let locateChannel = message.guild.channels.cache.find(AnnouncementChannel => AnnouncementChannel.name === supportbot.AnnouncementChannel);
-
-        const errornochannel = new Discord.MessageEmbed()
-            .setTitle("Invalid Channel")
-            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.AnnouncementChannel}`)
-            .setColor(supportbot.ErrorColour);
-
-        if(!locateChannel) return message.channel.send({ embed: errornochannel });
-
-        let Admins = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin);
-
-        const NoPerms = new Discord.MessageEmbed()
-            .setTitle("Invalid Permissions!")
-            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${Admins.name}\``)
-            .setColor(supportbot.WarningColour)
-
-            if (!message.member.roles.cache.has(Admins.id)) 
-                return message.channel.send({ embed: NoPerms });
-
-
-            const embed = new Discord.MessageEmbed()
-                .setDescription(`> **${supportbot.AnnouncementStarter}**`)
-	            .setColor(supportbot.EmbedColour)
-            message.channel.send({ embed: embed });
-
-            let announcement = []
-            message.channel.awaitMessages(response => response.content.length > 2, {
-                max: 1,
-                time: 500000,
-                errors: ['time'],
-            }).then((collected) => {
-                announcement.push(collected.map(r => r.content));
-
-                const AnnouncementEmbed = new Discord.MessageEmbed()
-                    .setTitle(supportbot.AnnouncementTitle)
-                    .setThumbnail(supportbot.AnnouncementIcon)
-                    .setDescription(announcement)
-                    .setColor(supportbot.EmbedColour)
-                    .setFooter(supportbot.EmbedFooter, message.author.displayAvatarURL());
-                
-                locateChannel.send({ embed: AnnouncementEmbed }).then(async function(msg) {
-                    const AnnouncementComplete = new Discord.MessageEmbed()
-                        .setColor(supportbot.SuccessColour)
-                        .setDescription(`:white_check_mark: You have successfully created an announcement. <#${locateChannel.id}>`)
-                    message.channel.send({ embed: AnnouncementComplete })
-                })
-
-            });
-
-    }
-    
-};

commands/botSay.js

@@ -1,50 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Say Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const { execute } = require("./help");
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.BotSay,
-    description: supportbot.BotSayDesc,
-
-    execute(message, args) {
-
-        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Staff);
-
-        const NoPerms = new Discord.MessageEmbed()
-            .setTitle("Invalid Permissions!")
-            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${SupportStaff.name}\``)
-            .setColor(supportbot.WarningColour)
-
-            if (!message.member.roles.cache.has(SupportStaff.id)) 
-                return message.channel.send({ embed: NoPerms });
-
-
-            const embed = new Discord.MessageEmbed()
-                .setDescription(`> **What would you like me to say!**`)
-	            .setColor(supportbot.EmbedColour)
-            message.channel.send({ embed: embed });
-
-            let announcement = []
-            message.channel.awaitMessages(response => response.content.length > 2, {
-                max: 1,
-                time: 500000,
-                errors: ['time'],
-            }).then((collected) => {
-                announcement.push(collected.map(r => r.content));
-
-                const AnnouncementEmbed = new Discord.MessageEmbed()
-                    .setDescription(announcement)
-                    .setColor(supportbot.EmbedColour)
-                
-                message.channel.send({ embed: AnnouncementEmbed })
-        })
-
-    } 
-    
-};

commands/close.js

@@ -1,147 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Links Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const { execute } = require("./help");
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.CloseTicket,
-    description: supportbot.CloseTicketDesc,
-
-    execute(message, args) {
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.CloseTicket}!`);
-
-        if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
-            const Exists = new Discord.MessageEmbed()
-                .setTitle("No Ticket Found!")
-                .setDescription(`${supportbot.NoValidTicket}`)
-                .setColor(supportbot.WarningColour);
-            message.channel.send({ embed: Exists });
-
-            return;
-
-        }
-
-        if (supportbot.CloseConfirmation === "true") {
-            const CloseTicketRequest = new Discord.MessageEmbed()
-                .setTitle(`**${supportbot.ClosingTicket}**`)
-                .setDescription(`Please confirm by repeating the following word.. \`${supportbot.ClosingConfirmation_Word}\` `)
-                .setColor(supportbot.EmbedColour);
-
-            message.channel.send(CloseTicketRequest).then(m => {
-                message.channel.awaitMessages( response => response.content.toLowerCase() === supportbot.ClosingConfirmation_Word, {
-                    max: 1,
-                    time: 20000,
-                    errors: [ 'time' ],
-
-                    
-                }).then( collected => {
-                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog);
-                    let user = message.author;
-                    let reason = args.join(" ") || "No Reason Provided.";
-
-                    let name = message.channel.name;
-                    let ticketChannel = message.channel;
-
-                    message.channel.send(`**${supportbot.ClosingTicket}**`)
-
-                    .then(() => {
-                        const logEmbed = new Discord.MessageEmbed()
-                            .setTitle(supportbot.TranscriptTitle)
-                            .setColor(supportbot.EmbedColour)
-                            .setFooter(supportbot.EmbedFooter)
-                            .addField("Closed By", message.author.tag)
-                            .addField("Reason", reason);
-
-                        message.channel.messages.fetch({ limit: 100 }).then( msgs => {
-                            let txt = '';
-
-                            msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
-                            txt += `${message.guild.name}\n`;
-                            txt += `#${ticketChannel.name}\n`;
-                            txt += `${msgs.size} messages\n\n\n`;
-
-                            msgs.forEach( msg => {
-                                if ( msg.content ) {
-                                    txt += `----- ${msg.author.tag} at ${msg.createdAt}\n`;
-                                    txt += `${msg.content}\n`;
-                                    txt += `-----\n\n`;
-                                }
-                            });
-
-                            logChannel.send(logEmbed).catch(err => {
-                                message.reply(err)
-                            })
-
-                            logChannel.send( new Discord.MessageAttachment( Buffer.from( txt ), `${name}.txt` ) );
-
-                            message.channel.delete();
-
-                        })
-                    })
-
-                })
-
-            }).catch( () => {
-                m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
-            });
-
-        }
-
-        if (supportbot.CloseConfirmation === "false") {
-
-                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog);
-                    let user = message.author;
-                    let reason = args.join(" ") || "No Reason Provided.";
-
-                    let name = message.channel.name;
-                    let ticketChannel = message.channel;
-
-                    message.channel.send(`**${supportbot.ClosingTicket}**`)
-
-                    .then(() => {
-                        const logEmbed = new Discord.MessageEmbed()
-                            .setTitle(supportbot.TranscriptTitle)
-                            .setColor(supportbot.EmbedColour)
-                            .setFooter(supportbot.EmbedFooter)
-                            .addField("Closed By", message.author.tag)
-                            .addField("Reason", reason);
-
-                        message.channel.messages.fetch({ limit: 100 }).then( msgs => {
-                            let txt = '';
-
-                            msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
-                            txt += `${message.guild.name}\n`;
-                            txt += `#${ticketChannel.name}\n`;
-                            txt += `${msgs.size} messages\n\n\n`;
-
-                            msgs.forEach( msg => {
-                                if ( msg.content ) {
-                                    txt += `----- ${msg.author.tag} at ${msg.createdAt}\n`;
-                                    txt += `${msg.content}\n`;
-                                    txt += `-----\n\n`;
-                                }
-                            });
-
-                            logChannel.send(logEmbed).catch(err => {
-                                message.reply(err)
-                            })
-
-                            logChannel.send( new Discord.MessageAttachment( Buffer.from( txt ), `${name}.txt` ) );
-
-                            message.channel.delete();
-
-                        })
-
-                    }).catch( () => {
-                        m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
-                    });
-
-        }
-
-    }
-};

commands/help.js

@@ -1,51 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Help Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.HelpCommand,
-    description: supportbot.HelpDesc,
-
-    execute(message, args) {
-        let generalCommands = "";
-            generalCommands += `**${supportbot.Prefix}${supportbot.HelpCommand}** ${supportbot.HelpDesc}\n`;
-            generalCommands += `**${supportbot.Prefix}${supportbot.LinksCommand}** ${supportbot.LinkDesc}\n`;
-            generalCommands += `**${supportbot.Prefix}${supportbot.SuggestCommand}** ${supportbot.SuggestionDesc}\n`;
-            generalCommands += `**${supportbot.Prefix}${supportbot.PingCommand}** ${supportbot.PingDesc}\n`;
-        
-        let supportCommands = "";
-            supportCommands += `**${supportbot.Prefix}${supportbot.NewTicket} [reason]** ${supportbot.NewTicketDesc}\n`
-            supportCommands += `**${supportbot.Prefix}${supportbot.CloseTicket} [reason]** ${supportbot.CloseTicketDesc}\n`
-        
-        let staffCommands = "";
-            staffCommands += `**${supportbot.Prefix}${supportbot.AddUser} <user#0000>** ${supportbot.AddUserDesc}\n`
-            staffCommands += `**${supportbot.Prefix}${supportbot.RemoveUser} <user#0000>** ${supportbot.RemoveUserDesc}\n`
-            staffCommands += `**${supportbot.Prefix}${supportbot.BotSay}** ${supportbot.BotSayDesc}\n` 
-            staffCommands += `**${supportbot.Prefix}${supportbot.AnnounceCommand}** ${supportbot.AnnounceDesc}\n` 
-            
-        const HelpCommandEmbed = new Discord.MessageEmbed()
-            .setTitle(supportbot.Bot_Name)
-            .setThumbnail(message.author.displayAvatarURL())
-
-            .addFields(
-                { name: '🖥️ General Commands', value: `${generalCommands}\n`, inline: false },
-                { name: '🎫 Support Commands', value: `${supportCommands}\n`, inline: false },
-            )
-
-            .setColor(supportbot.EmbedColour)
-            .setFooter(supportbot.EmbedFooter, message.author.displayAvatarURL());
-
-            if (message.member.roles.cache.some(role => role.name === supportbot.Staff || supportbot.Admin)) {
-                HelpCommandEmbed.addFields(
-                    { name: '🔑 Staff Commands', value: `${staffCommands}\n`, inline: false },
-                )
-            }
-
-	    message.channel.send({ embed: HelpCommandEmbed });
-    }
-};

commands/links.js

@@ -1,33 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Links Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const { execute } = require("./help");
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.LinksCommand,
-    description: supportbot.LinksDesc,
-
-    execute(message, args) {
-        
-        const LinksEmbed = new Discord.MessageEmbed()
-            .setColor(supportbot.EmbedColour)
-
-        let botLinks = supportbot.LINKS;
-        
-        let links = '';
-        
-        for ( let name in botLinks ) {
-            links += `[${name}](${botLinks[ name ]})\n`;
-        };
-
-        LinksEmbed.addField(supportbot.LinksTitle, links)
-
-        message.channel.send({ embed: LinksEmbed });
-
-    }
-};

commands/newticket.js

@@ -1,235 +0,0 @@
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-
-const fs = require("fs")
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-const TicketNumberID = require('../utils/TicketNumber.js');
-
-const reacted = [];
-
-module.exports = {
-    name: supportbot.NewTicket,
-    description: supportbot.NewTicketDesc,
-
-    execute(message, args) {
-      console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.NewTicket}!`);
-
-      // Ticket ID
-      let ticketNumberID = TicketNumberID.pad(message.guild.id);
-
-      // Ticket Subject
-      const TicketSubject = args.join(" ") || supportbot.NoTicketSubject;
-
-      // Ticket Exists
-      const TicketExists = new Discord.MessageEmbed()
-        .setTitle("Ticket Exists!")
-        .setDescription(`${supportbot.TicketExists}`)
-        .setColor(supportbot.WarningColour)
-
-      if (message.guild.channels.cache.find(SupportTicket => SupportTicket.name === `${supportbot.TicketChannel}-${ticketNumberID}`)) 
-      return message.channel.send({ embed: TicketExists });
-
-      message.guild.channels.create(`${supportbot.TicketChannel}-${ticketNumberID}`, {
-        type: "text",
-      }).then(SupportTicket => {
-
-        let AllUsers = message.guild.roles.cache.find(everyone => everyone.name === '@everyone')
-        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
-        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
-
-        let DeptRole1 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_1}`)
-        let DeptRole2 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_2}`)
-        let DeptRole3 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_3}`)
-
-        SupportTicket.updateOverwrite(AllUsers, {
-          VIEW_CHANNEL: false,
-        })
-
-        SupportTicket.updateOverwrite(message.author, {
-          VIEW_CHANNEL: true,
-          READ_MESSAGES: true,
-          SEND_MESSAGES: true,
-        })
-
-        SupportTicket.updateOverwrite(SupportStaff, {
-          VIEW_CHANNEL: true,
-          READ_MESSAGES: true,
-          SEND_MESSAGES: true,
-        })
-
-        SupportTicket.updateOverwrite(Admins, {
-          VIEW_CHANNEL: true,
-          READ_MESSAGES: true,
-          SEND_MESSAGES: true,
-        })
-
-        // Ticket Category
-        let TicketCategory = message.guild.channels.cache.find(category => category.name === supportbot.TicketCategory)
-
-        if (TicketCategory) {
-          SupportTicket.setParent(TicketCategory.id)
-        } else {
-          if (message.guild.channels.cache.get(supportbot.TicketCategory)) {
-            SupportTicket.setParent(message.guild.channels.cache.get(supportbot.TicketCategory).id);
-          }
-        }
-
-        // Ticket Created, Message Sent
-        const TicketMessage = new Discord.MessageEmbed()
-          .setTitle(supportbot.Ticket_Title.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.member.user.username))
-          .setDescription(supportbot.TicketMessage.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.member.user.username))
-          .setColor(supportbot.EmbedColour)
-
-        if (supportbot.TicketSubject === "embed") {
-
-          if (TicketSubject != 'No Reason Provided.') {
-            TicketMessage.addFields({ name: 'Reason', value: TicketSubject })
-          }
-          
-        }
-
-        if (supportbot.TicketSubject === "description") {
-
-          if (TicketSubject != 'No Reason Provided.') {
-            SupportTicket.setTopic(`Reason: ${TicketSubject}  -  User ID: ${message.author.id}  -  Ticket: ${SupportTicket.name}`)
-          }
-          
-        }
-
-        if (supportbot.TicketDepartments === "true") {
-          TicketMessage.addFields({ name: 'Departments', value: `${supportbot.DepartmentEmoji_1} **${supportbot.DepartmentTitle_1}**\n${supportbot.DepartmentEmoji_2} **${supportbot.DepartmentTitle_2}**\n${supportbot.DepartmentEmoji_3} **${supportbot.DepartmentTitle_3}**` })
-        }
-
-        SupportTicket.send({ embed: TicketMessage }).then( async function(msg) {
-        
-          const Emoji_1 = supportbot.DepartmentEmoji_1;
-          const Emoji_2 = supportbot.DepartmentEmoji_2;
-          const Emoji_3 = supportbot.DepartmentEmoji_3;
-
-          reacted[ticketNumberID] = false;
-
-          if (supportbot.TicketDepartments === "true") {
-            await msg.react(Emoji_1);
-            await msg.react(Emoji_2);
-            await msg.react(Emoji_3);
-            let filter = (reaction, user) => {
-              if (user.id !== message.author.id) return;
-              if (typeof reacted[ticketNumberID] !== "boolean") return;
-              delete reacted[ticketNumberID];
-              if (reaction.emoji.name === Emoji_1) {
-                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(DeptRole1, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-          
-                if (supportbot.AllowStaff === "true") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-          
-                if (supportbot.AllowStaff === "false") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-
-                const Department1 = new Discord.MessageEmbed()
-                  .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_1} Department**. Please provide us information regarding your query.`)
-                  .setColor(supportbot.EmbedColour)
-                SupportTicket.send({ embed: Department1 });
-          
-              }
-          
-              if (reaction.emoji.name === Emoji_2) {
-                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(DeptRole2, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-          
-                if (supportbot.AllowStaff === "true") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-
-                if (supportbot.AllowStaff === "false") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-          
-                const Department2 = new Discord.MessageEmbed()
-                .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_2} Department**. Please provide us information regarding your query.`)
-                  .setColor(supportbot.EmbedColour)
-                SupportTicket.send({ embed: Department2 });
-          
-              }
-          
-              if (reaction.emoji.name === `${Emoji_3}`) {
-                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(DeptRole3, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
-          
-                if (supportbot.AllowStaff === "true") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-
-                if (supportbot.AllowStaff === "false") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-          
-                const Department3 = new Discord.MessageEmbed()
-                .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_3} Department**. Please provide us information regarding your query.`)
-                  .setColor(supportbot.EmbedColour)
-                SupportTicket.send({ embed: Department3 });
-              }
-              return [Emoji_1, Emoji_2, Emoji_3].includes(reaction.emoji.name) && user.id !== message.author.id;
-            }
-            msg.awaitReactions(filter, { 
-              max: 4, 
-              time: 60000, 
-              errors: ['time'] 
-            }).then(async collected => {
-            });
-
-            setTimeout(async function() {
-              if (typeof reacted[ticketNumberID] == "boolean") {
-                delete reacted[ticketNumberID];
-                //delete channel because didn't react in a minute
-              }
-            }, 60000);
-
-          }
-  
-        });
-        const CreatedTicket = new Discord.MessageEmbed()
-          .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.member.user.username))
-          .setColor(supportbot.EmbedColour)
-        message.channel.send({ embed: CreatedTicket });
-
-        fs.writeFileSync("./storage/SupportTickets.json", '{\n    "ticket": "' + SupportTicket.name + '", \n    "id":' + message.author.id + "\n}", (err) => {
-          if (!err) return;
-          console.error(err)
-      })
-
-        // Ticket Logs
-
-        const errornochannel = new Discord.MessageEmbed()
-          .setTitle("SupportBot Error!")
-          .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.TicketLog}\`\n\nError Code: \`SB-03\``)
-          .setColor(supportbot.ErrorColour);
-
-        const TicketLogs = new Discord.MessageEmbed()
-          .setTitle("Ticket Log")
-          .setThumbnail(supportbot.Ticket_Thumbnail)
-          .addFields(
-            { name: 'Ticket', value: `<#${SupportTicket.id}>` },
-            { name: 'User', value: `<@${message.author.id}>` },
-          )
-          .setColor(supportbot.EmbedColour)
-          .setFooter(supportbot.EmbedFooter)
-
-        let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === supportbot.TicketLog)
-
-        if(!locateChannel) return message.channel.send({ embed: errornochannel });
-
-        locateChannel.send({ embed: TicketLogs });
-      })
-
-    }
-
-};

commands/ping.js

@@ -1,23 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Help Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.PingCommand,
-    description: supportbot.PingDesc,
-
-    execute(message, args) {        
-        let ping = Date.now() - message.createdTimestamp + " ms";
-        
-        const PingCommandEmbed = new Discord.MessageEmbed()
-            .setDescription(`🏓 **Pong!** \`${Date.now() - message.createdTimestamp}ms\``)
-            .setColor(supportbot.EmbedColour)
-
-	    message.channel.send({ embed: PingCommandEmbed });
-    }
-};

commands/removeUser.js

@@ -1,62 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Add User
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.RemoveUser,
-    description: supportbot.RemoveUserDesc,
-
-    execute(message, args) {        
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.RemoveUser}!`);
-
-        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
-        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
-
-        const NoPerms = new Discord.MessageEmbed()
-            .setTitle("Invalid Permissions!")
-            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${supportbot.Staff}\` or \`${supportbot.Admin}\``)
-            .setColor(supportbot.WarningColour)
-
-            if (message.member.roles.cache.has(SupportStaff.id) || message.member.roles.cache.has(Admins.id)) {
-                if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
-                    const Exists = new Discord.MessageEmbed()
-                        .setTitle("No Ticket Found!")
-                        .setDescription(`${supportbot.NoValidTicket}`)
-                        .setColor(supportbot.WarningColour);
-                    message.channel.send({ embed: Exists });
-        
-                    return;
-                }
-        
-                let rUser = message.guild.member(message.mentions.users.first() || message.guild.members.cache.get(args[0]));
-                    const UserNotExist = new Discord.MessageEmbed()
-                        .setTitle("User Not Found!")
-                        .setDescription(`${supportbot.UserNotFound}\n\nTry Again:\`${supportbot.Prefix}${supportbot.RemoveUser} <user#0000>\``)
-                        .setColor(supportbot.ErrorColour)
-        
-                    if (!rUser) return message.channel.send({ embed: UserNotExist });
-                
-                        message.channel.updateOverwrite(rUser, {
-                            VIEW_CHANNEL: false,
-                            CREATE_INVITE: false,
-                            SEND_MESSAGES: false,
-                            READ_MESSAGES: false
-                        });
-                
-                    const Complete = new Discord.MessageEmbed()
-                        .setTitle("User Removed!")
-                        .setDescription(supportbot.RemovedUser.replace(/%user%/g, rUser.id))
-                        .setTimestamp()
-                        .setColor(supportbot.EmbedColour)
-                   message.channel.send({ embed: Complete });
-            } else {
-                return message.channel.send({ embed: NoPerms });
-            }
-
-    }
-};

commands/suggest.js

@@ -1,58 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Suggest Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.SuggestCommand,
-    description: supportbot.SuggestionDesc,
-
-    execute(message, args) {
-        let locateChannel = message.guild.channels.cache.find(SuggestionChannel => SuggestionChannel.name === supportbot.SuggestionChannel);
-
-        const errornochannel = new Discord.MessageEmbed()
-            .setTitle("Invalid Channel")
-            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.SuggestionChannel}\``)
-            .setColor(supportbot.ErrorColour);
-
-        if(!locateChannel) return message.channel.send({ embed: errornochannel });
-
-        const embed = new Discord.MessageEmbed()
-            .setDescription(`> **${supportbot.SuggestionStarter}**`)
-	        .setColor(supportbot.EmbedColour)
-        message.channel.send({ embed: embed });
-
-        let suggestion = []
-        message.channel.awaitMessages(response => response.content.length > 2, {
-            max: 1,
-            time: 500000,
-            errors: ['time'],
-        }).then((collected) => {
-            suggestion.push(collected.map(r => r.content));
-
-            const SuggestionMessage = new Discord.MessageEmbed()
-                .setColor(supportbot.EmbedColour)
-                .setFooter(supportbot.EmbedFooter)
-
-                .setTitle(supportbot.SuggestionTitle)
-                .setDescription(`\`\`\`${suggestion}\`\`\``)
-
-                .addFields( { name: "From", value: `<@${message.author.id}>`, inline: false }, )
-
-            locateChannel.send({ embed: SuggestionMessage }).then(async function(msg) {
-                msg.react(supportbot.SuggestReact_1).then(() => msg.react(supportbot.SuggestReact_2));
-            });
-
-            const SuggestionComplete = new Discord.MessageEmbed()
-                .setColor(supportbot.SuccessColour)
-                .setDescription(`:white_check_mark: Your suggestion has been successfully created. <#${locateChannel.id}>`)
-            message.channel.send({ embed: SuggestionComplete })
-
-        });
-    
-    }
-};

events/guildMemberAdd.js

@@ -1,49 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Ready Event
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = async (bot, member) => {
-
-  if (supportbot.SystemMessages === "true") {
-    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel)
-    
-    if (!SystemChannel) return;
-    
-    console.log(`[${supportbot.Bot_Name}]: ${member.user.username} has joined ${member.guild.name}!`)
-    console.log(supportbot.AutoRole_Role)
-
-    if (supportbot.SystemMessage_Type === "embed") {
-      const GuildAddMember = new Discord.MessageEmbed()
-        .setTitle(supportbot.Welcome_Title)
-        .setDescription(supportbot.WelcomeMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
-        .setColor(supportbot.EmbedColour)
-
-        if (supportbot.SystemMessage_Icon === "BOT") {
-            GuildAddMember.setThumbnail(bot.user.displayAvatarURL())
-        }
-
-        if (supportbot.SystemMessage_Icon === "USER") {
-            GuildAddMember.setThumbnail(member.user.displayAvatarURL())
-        }
-
-
-        if (supportbot.SystemMessage_EmbedFooter === "true") {
-            GuildAddMember.setFooter(supportbot.EmbedFooter)
-        }
-
-    SystemChannel.send({ embed: GuildAddMember });
-        
-    }
-
-    if (supportbot.SystemMessage_Type === "normal") {
-        SystemChannel.send(supportbot.WelcomeMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
-
-    }
-
-  }
-};

events/guildMemberRemove.js

@@ -1,48 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Ready Event
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = async (bot, member) => {
-
-  if (supportbot.SystemMessages === "true") {
-    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel)
-    
-    if (!SystemChannel) return;
-    
-    console.log(`[${supportbot.Bot_Name}]: ${member.user.username} has left ${member.guild.name}!`)
-
-    if (supportbot.SystemMessage_Type === "embed") {
-      const GuildRemoveMember = new Discord.MessageEmbed()
-        .setTitle(supportbot.Leave_Title)
-        .setDescription(supportbot.LeaveMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
-        .setColor(supportbot.EmbedColour)
-
-        if (supportbot.SystemMessage_Icon === "BOT") {
-            GuildAddMember.setThumbnail(bot.user.displayAvatarURL())
-        }
-
-        if (supportbot.SystemMessage_Icon === "USER") {
-            GuildAddMember.setThumbnail(member.user.displayAvatarURL())
-        }
-
-
-        if (supportbot.SystemMessage_EmbedFooter === "true") {
-            GuildAddMember.setFooter(supportbot.EmbedFooter)
-        }
-
-    SystemChannel.send({ embed: GuildRemoveMember });
-        
-    }
-
-    if (supportbot.SystemMessage_Type === "normal") {
-        SystemChannel.send(supportbot.LeaveMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
-
-    }
-
-  }
-};

events/message.js

@@ -1,24 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Message Event
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = async (bot, message) => {
-	if(message.author.bot) return;
-  	if(message.channel.type === "dm") return;
-  	if (message.content.indexOf(supportbot.Prefix) !== 0) return;
-
-  	let messageArray = message.content.split(" ");
-  	const args = message.content.slice(supportbot.Prefix.length).trim().split(/ +/g);
-  	const command = args.shift().toLowerCase();
-
-  	const cmd = bot.commands.get(command);
-  	if(!cmd) return;
-  	cmd.execute(message, args);
-    message.delete();
-
-};

events/ready.js

@@ -1,19 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Ready Event
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-  
-module.exports = async (bot) => {
-    bot.user.setActivity(supportbot.BotActivity, {
-        type: supportbot.ActvityType
-    });
-
-    console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
-    console.log(`\u001b[37m`, `${supportbot.Bot_Name} has successfully connected to discord`)
-    console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
-};

index.js

@@ -1,90 +1,44 @@
-//        _________                                  __ __________        __   
-//       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
-//       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
-//       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
-//      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
-//              \/      |__|   |__|                             \/             
+//      ___                            _    ___        _
+//    / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_
+//     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |
+//     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
+//                |_|  |_|
 //
-//                      SupportBot version 6.0
-//                      Created by Emerald Services
-//                      Installed with MIT License
+//           SupportBot created by Emerald Services
+//           Installed with MIT License
+//
+//           Discord Support: https://emeraldsrv.dev/discord
+//           Community Resources: https://emeraldsrv.dev/resources
 
-const Discord = require("discord.js");
 const fs = require("fs");
-const bot = new Discord.Client();
 
-bot.commands = new Discord.Collection();
+const yaml = require("js-yaml");
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
 
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-const { promisify } = require("util");
-const readdir = promisify(require("fs").readdir);
-
-String.prototype.toProperCase = function () {
-    return this.replace(
-        /([^\W_]+[^\s-]*) */g,
-        (txt) => txt.charAt(0).toUpperCase() + txt.substr(1).toLowerCase()
-    );
-};
-
-const init = async () => {
-    const evtFiles = await readdir("./events/");
-    
-    evtFiles.forEach((file, i) => {
-        const eventName = file.split(".")[0];
-        const event = require(`./events/${file}`);
-        
-        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Event Loaded: ${eventName.toProperCase()} `);
-        
-        bot.on(eventName, event.bind(null, bot));
-        delete require.cache[require.resolve(`./events/${file}`)];
-    });
-
-    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Successfully loaded ${evtFiles.length} events.`);
-    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
-};
-
-init();
-
-fs.readdir("./commands/", (err, files) => {
-    if (err) console.info(err, "error");
-    
-    let jsfiles = files.filter((f) => f.split(".").pop() === "js");
-
-    if (jsfiles.length <= 0) {
-        console.log(`[${supportbot.Bot_Name}]: No commands found. Try to Re-download the resource`);
-        return;
-    }
-  
-    jsfiles.forEach((f, i) => {
-        let props = require(`./commands/${f}`);
-        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Command Loaded: ${props.name.toProperCase()}`);
-        bot.commands.set(props.name, props);
-    });
-
-    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Loaded ${jsfiles.length} commands!`);
-    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
+const Client = require("./Structures/Client.js");
+const client = new Client({
+  intents: ['Guilds', 'GuildMembers', 'GuildMessages']
 });
 
-fs.readdir("./addons/", (err, files) => {
-    if (err) console.info(err, "error");
-    
-    let jsfiles = files.filter((f) => f.split(".").pop() === "js");
+client.start(supportbot.General.Token);
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
 
-    if (jsfiles.length <= 0) {
-        console.log(`[${supportbot.Bot_Name}]: No addons found. You can download addons from https://emeraldservices.xyz`);
-        return;
-    }
-  
-    jsfiles.forEach((f, i) => {
-        let props = require(`./addons/${f}`);
-        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Command Loaded: ${props.name.toProperCase()}`);
-        bot.commands.set(props.name, props);
-    });
 
-    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Loaded ${jsfiles.length} commands!`);
-    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
-});
 
-bot.login(supportbot.Token);

package-lock.json

@@ -1,134 +0,0 @@
-{
-  "name": "supportbot",
-  "version": "6.0.0",
-  "lockfileVersion": 1,
-  "requires": true,
-  "dependencies": {
-    "@discordjs/collection": {
-      "version": "0.1.5",
-      "resolved": "https://registry.npmjs.org/@discordjs/collection/-/collection-0.1.5.tgz",
-      "integrity": "sha512-CU1q0UXQUpFNzNB7gufgoisDHP7n+T3tkqTsp3MNUkVJ5+hS3BCvME8uCXAUFlz+6T2FbTCu75A+yQ7HMKqRKw=="
-    },
-    "@discordjs/form-data": {
-      "version": "3.0.1",
-      "resolved": "https://registry.npmjs.org/@discordjs/form-data/-/form-data-3.0.1.tgz",
-      "integrity": "sha512-ZfFsbgEXW71Rw/6EtBdrP5VxBJy4dthyC0tpQKGKmYFImlmmrykO14Za+BiIVduwjte0jXEBlhSKf0MWbFp9Eg==",
-      "requires": {
-        "asynckit": "^0.4.0",
-        "combined-stream": "^1.0.8",
-        "mime-types": "^2.1.12"
-      }
-    },
-    "abort-controller": {
-      "version": "3.0.0",
-      "resolved": "https://registry.npmjs.org/abort-controller/-/abort-controller-3.0.0.tgz",
-      "integrity": "sha512-h8lQ8tacZYnR3vNQTgibj+tODHI5/+l06Au2Pcriv/Gmet0eaj4TwWH41sO9wnHDiQsEj19q0drzdWdeAHtweg==",
-      "requires": {
-        "event-target-shim": "^5.0.0"
-      }
-    },
-    "argparse": {
-      "version": "1.0.10",
-      "resolved": "https://registry.npmjs.org/argparse/-/argparse-1.0.10.tgz",
-      "integrity": "sha512-o5Roy6tNG4SL/FOkCAN6RzjiakZS25RLYFrcMttJqbdd8BWrnA+fGz57iN5Pb06pvBGvl5gQ0B48dJlslXvoTg==",
-      "requires": {
-        "sprintf-js": "~1.0.2"
-      }
-    },
-    "asynckit": {
-      "version": "0.4.0",
-      "resolved": "https://registry.npmjs.org/asynckit/-/asynckit-0.4.0.tgz",
-      "integrity": "sha1-x57Zf380y48robyXkLzDZkdLS3k="
-    },
-    "combined-stream": {
-      "version": "1.0.8",
-      "resolved": "https://registry.npmjs.org/combined-stream/-/combined-stream-1.0.8.tgz",
-      "integrity": "sha512-FQN4MRfuJeHf7cBbBMJFXhKSDq+2kAArBlmRBvcvFE5BB1HZKXtSFASDhdlz9zOYwxh8lDdnvmMOe/+5cdoEdg==",
-      "requires": {
-        "delayed-stream": "~1.0.0"
-      }
-    },
-    "delayed-stream": {
-      "version": "1.0.0",
-      "resolved": "https://registry.npmjs.org/delayed-stream/-/delayed-stream-1.0.0.tgz",
-      "integrity": "sha1-3zrhmayt+31ECqrgsp4icrJOxhk="
-    },
-    "discord.js": {
-      "version": "12.2.0",
-      "resolved": "https://registry.npmjs.org/discord.js/-/discord.js-12.2.0.tgz",
-      "integrity": "sha512-Ueb/0SOsxXyqwvwFYFe0msMrGqH1OMqpp2Dpbplnlr4MzcRrFWwsBM9gKNZXPVBHWUKiQkwU8AihXBXIvTTSvg==",
-      "requires": {
-        "@discordjs/collection": "^0.1.5",
-        "@discordjs/form-data": "^3.0.1",
-        "abort-controller": "^3.0.0",
-        "node-fetch": "^2.6.0",
-        "prism-media": "^1.2.0",
-        "setimmediate": "^1.0.5",
-        "tweetnacl": "^1.0.3",
-        "ws": "^7.2.1"
-      }
-    },
-    "esprima": {
-      "version": "4.0.1",
-      "resolved": "https://registry.npmjs.org/esprima/-/esprima-4.0.1.tgz",
-      "integrity": "sha512-eGuFFw7Upda+g4p+QHvnW0RyTX/SVeJBDM/gCtMARO0cLuT2HcEKnTPvhjV6aGeqrCB/sbNop0Kszm0jsaWU4A=="
-    },
-    "event-target-shim": {
-      "version": "5.0.1",
-      "resolved": "https://registry.npmjs.org/event-target-shim/-/event-target-shim-5.0.1.tgz",
-      "integrity": "sha512-i/2XbnSz/uxRCU6+NdVJgKWDTM427+MqYbkQzD321DuCQJUqOuJKIA0IM2+W2xtYHdKOmZ4dR6fExsd4SXL+WQ=="
-    },
-    "js-yaml": {
-      "version": "3.14.0",
-      "resolved": "https://registry.npmjs.org/js-yaml/-/js-yaml-3.14.0.tgz",
-      "integrity": "sha512-/4IbIeHcD9VMHFqDR/gQ7EdZdLimOvW2DdcxFjdyyZ9NsbS+ccrXqVWDtab/lRl5AlUqmpBx8EhPaWR+OtY17A==",
-      "requires": {
-        "argparse": "^1.0.7",
-        "esprima": "^4.0.0"
-      }
-    },
-    "mime-db": {
-      "version": "1.44.0",
-      "resolved": "https://registry.npmjs.org/mime-db/-/mime-db-1.44.0.tgz",
-      "integrity": "sha512-/NOTfLrsPBVeH7YtFPgsVWveuL+4SjjYxaQ1xtM1KMFj7HdxlBlxeyNLzhyJVx7r4rZGJAZ/6lkKCitSc/Nmpg=="
-    },
-    "mime-types": {
-      "version": "2.1.27",
-      "resolved": "https://registry.npmjs.org/mime-types/-/mime-types-2.1.27.tgz",
-      "integrity": "sha512-JIhqnCasI9yD+SsmkquHBxTSEuZdQX5BuQnS2Vc7puQQQ+8yiP5AY5uWhpdv4YL4VM5c6iliiYWPgJ/nJQLp7w==",
-      "requires": {
-        "mime-db": "1.44.0"
-      }
-    },
-    "node-fetch": {
-      "version": "2.6.0",
-      "resolved": "https://registry.npmjs.org/node-fetch/-/node-fetch-2.6.0.tgz",
-      "integrity": "sha512-8dG4H5ujfvFiqDmVu9fQ5bOHUC15JMjMY/Zumv26oOvvVJjM67KF8koCWIabKQ1GJIa9r2mMZscBq/TbdOcmNA=="
-    },
-    "prism-media": {
-      "version": "1.2.2",
-      "resolved": "https://registry.npmjs.org/prism-media/-/prism-media-1.2.2.tgz",
-      "integrity": "sha512-I+nkWY212lJ500jLe4tN9tWO7nRiBAVdMv76P9kffZjYhw20raMlW1HSSvS+MLXC9MmbNZCazMrAr+5jEEgTuw=="
-    },
-    "setimmediate": {
-      "version": "1.0.5",
-      "resolved": "https://registry.npmjs.org/setimmediate/-/setimmediate-1.0.5.tgz",
-      "integrity": "sha1-KQy7Iy4waULX1+qbg3Mqt4VvgoU="
-    },
-    "sprintf-js": {
-      "version": "1.0.3",
-      "resolved": "https://registry.npmjs.org/sprintf-js/-/sprintf-js-1.0.3.tgz",
-      "integrity": "sha1-BOaSb2YolTVPPdAVIDYzuFcpfiw="
-    },
-    "tweetnacl": {
-      "version": "1.0.3",
-      "resolved": "https://registry.npmjs.org/tweetnacl/-/tweetnacl-1.0.3.tgz",
-      "integrity": "sha512-6rt+RN7aOi1nGMyC4Xa5DdYiukl2UWCbcJft7YhxReBGQD7OAM8Pbxw6YMo4r2diNEA8FEmu32YOn9rhaiE5yw=="
-    },
-    "ws": {
-      "version": "7.3.1",
-      "resolved": "https://registry.npmjs.org/ws/-/ws-7.3.1.tgz",
-      "integrity": "sha512-D3RuNkynyHmEJIpD2qrgVkc9DQ23OrN/moAwZX4L8DfvszsJxpjQuUq3LMx6HoYji9fbIOBY18XWBsAux1ZZUA=="
-    }
-  }
-}

package.json

@@ -1,24 +1,29 @@
 {
   "name": "supportbot",
-  "version": "6.0.0",
-  "description": "SupportBot | #1 Self-Hosted Ticket Bot",
+  "version": "8.0.1",
+  "description": "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand.",
   "main": "index.js",
-  "dependencies": {
-    "discord.js": "^12.2.0",
-    "js-yaml": "^3.14.0"
-  },
-  "devDependencies": {},
   "scripts": {
-    "test": "help"
+    "setup": "npm i && node index.js",
+    "start": "node index.js"
   },
   "repository": {
     "type": "git",
-    "url": "git+https://github.com/1tzemerald/SupportBot.git"
+    "url": "git+https://github.com/Emerald-Services/SupportBot.git"
   },
   "author": "Emerald Services",
   "license": "MIT",
   "bugs": {
-    "url": "https://github.com/1tzemerald/SupportBot/issues"
+    "url": "https://github.com/Emerald-Services/SupportBot/issues"
   },
-  "homepage": "https://github.com/1tzemerald/SupportBot#readme"
+  "homepage": "https://github.com/Emerald-Services/SupportBot#readme",
+  "dependencies": {
+    "@vitalets/google-translate-api": "^8.0.0",
+    "axios": "^1.7.2",
+    "chatgpt": "^5.2.5",
+    "discord.js": "^14.13.0",
+    "js-yaml": "^4.1.0",
+    "moment": "^2.29.3",
+    "openai": "^4.50.0"
+  }
 }

storage/SupportTickets.json

@@ -1,4 +0,0 @@
-{
-    "ticket": "ticket-0064", 
-    "id":207937608779694080
-}

storage/TicketID.json

@@ -1,5 +0,0 @@
-{
-    "716992597377286145": {
-        "id": 65
-    }
-}

supportbot-config.yml

@@ -1,186 +0,0 @@
-#        _________                                  __ __________        __   
-#       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
-#       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
-#       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
-#      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
-#              \/      |__|   |__|                             \/             
-#
-#                      SupportBot version 6.0
-#                      Created by Emerald Services
-#                      Installed with MIT License
-
-# General Bot Configuration
-
-Token: "BOT_TOKEN_HERE"
-Prefix: "-"
-Bot_Name: "SupportBot"
-
-BotActivity: "!help ~ SupportBot 6.0"
-ActivityType: "PLAYING"
-# Activity status can either be PLAYING, WATCHING or LISTENING.
-
-# Embed Configuration
-
-EmbedColour: "#04b545"
-EmbedFooter: "SupportBot | The #1 Supportive Discord Bot"
-
-ErrorColour: "#d12519"
-SuccessColour: "#04b545"
-WarningColour: "#fca117" 
-
-# Role Configuration
-
-AutoRole: "true"
-# By setting "AutoRole to 'true' the bot will automatically apply the role below when members joins. Set to 'false' to disable this feature.
-AutoRole_Role: "Member"
-LockdownRole: "@everyone"
-
-Staff: "Support"
-Admin: "Admin"
-
-# Ticket Configuration
-
-TicketChannel: "ticket"
-TicketCategory: "Tickets"
-TicketLog: "ticket-logs"
-TranscriptLog: "transcripts"
-TicketSubject: "description"
-# TicketSuvject: "description" means that the subject (reason) of the ticket will be displayed upon the channel description if set to "embed" it will be displayed within the embed.
-
-Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
-Ticket_Title: "Server Support | %ticketusername%"
-TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
-NoTicketSubject: "No Reason Provided!"
-TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%>"
-TranscriptTitle: "Ticket Transcript"
-
-AddedUser: "👍 <@%user%> has been added to this ticket"
-RemovedUser: "👍 <@%user%> has been removed from this ticket"
-
-ClosingTicket: ":warning: You have requested to close your support ticket."
-ClosingConfirmation_Word: "confirm"
-CloseConfirmation: "true"
-# CloseConfirmation to true will make users confirm that they want to close a their ticket, settings to false will just close the ticket.
-
-# Ticket Department Configuration
-
-TicketDepartments: "true"
-# This option enable or disable the ticket departments. If set false Ticket Departments will not work
-
-AllowStaff: "true"
-# AllowStaff is an option to whether or not you want the users with the "Staff" role to be able to view inside tickets. If set false "Staff" will not view tickets.
-
-DepartmentEmoji_1: "🙋"
-DepartmentEmoji_2: "💸"
-DepartmentEmoji_3: "📗"
-# Ticket emojis, the emojis are what users will need to react with inorder to proceed furthur if departments are enabled.
-
-DepartmentTitle_1: "Support"
-DepartmentTitle_2: "Billing"
-DepartmentTitle_3: "Other"
-# Ticket department title, This is the title for a ticket department to help users know what is available.
-
-DepartmentRole_1: "Support"
-DepartmentRole_2: "Admin"
-DepartmentRole_3: "Support"
-# Ticket roles are the roles that will be able to gain access to tickets depending on what department has been choosen. 
-
-# System Message Configuration
-
-SystemMessages: "true"
-
-SystemMessage_Channel: "system-messages"
-SystemMessage_Type: "embed"
-# There are 2 types of how you can send system messages, 'normal' or 'embed'
-SystemMessage_Icon: "USER"
-
-Welcome_Title: "User Joined!"
-WelcomeMessage: "Hello %member%, Welcome to %guildname%!"
-# %member% define the user who joined and %guildnamne% defines the server name.
-
-Leave_Title: "User Left!"
-LeaveMessage: "Goodbye %member%, Thank you for visting %guildname%!"
-# %member% define the user who left and %guildnamne% defines the server name.
-
-SystemMessage_EmbedFooter: "false"
-
-# LINKS Configuration
-
-LinksTitle: "Quick Links"
-
-LINKS:
-  "Website": "https://www.example.com"
-  "Store": "https://store.example.com"
-  "Discord": "https://discord.gg/example"
-# "Twitter": "https://twitter.com/example"
-
-# Suggestions Configuration
-
-SuggestionChannel: "suggestions"
-SuggestionTitle: "Suggestion"
-SuggestionStarter: "What would you like to suggest?"
-SuggestReact_1: 👍
-SuggestReact_2: 👎
-
-# Poll Configuration
-
-PollChannel: "polls"
-PollTitle: "Suggestion"
-PollStarter: "What would you like to create a poll about?"
-PollReact_1: 👍
-PollReact_2: 👎
-
-
-# Announcement Configuration
-
-AnnouncementChannel: "announcements"
-AnnouncementTitle: "Servername Announcement"
-AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
-
-AnnouncementStarter: "What would you like to announce?"
-
-MentionedRole: "@everyone"
-
-# General Command Configuration
-
-HelpCommand: "help"
-LinksCommand: "links"
-PingCommand: "ping"
-SuggestCommand: "suggest"
-
-# Support Command Configuration
-
-NewTicket: "ticket"
-CloseTicket: "close"
-AddUser: "add"
-RemoveUser: "remove"
-RenameTicket: "rename"
-
-# Staff Command Configuration
-
-BotSay: "say"
-
-# Admin Command Configuration
-
-AnnounceCommand: "announce"
-
-# Commmand Descriptions
-
-NewTicketDesc: "Create a new support ticket"
-AnnounceDesc: "Create a server announcement"
-CloseTicketDesc: "Close your support ticket"
-LinksDesc: "View some important links"
-PingDesc: "Get the bot's latency"
-HelpDesc: "Get a list of all the commands"
-RemoveUserDesc: "Remove a user from a support ticket"
-AddUserDesc: "Add a user to a support ticket"
-SuggestionDesc: "Create a server suggestion"
-BotSayDesc: "Say something with the bot"
-
-# Error / Warining Messages
-
-IncorrectPerms: ":x: **Err!** You do not have the correct permissions to use this command."
-InvalidChannel: ":x: **Err!** Channel not found. Please create it!"
-UserNotFound: ":x: **Err!** This user doesn't exist, Are they in this server?"
-NoValidTicket: ":warning: You cannot execute this command here. This command is used when closing a ticket."
-TicketExists: ":warning: This ticket cannot be opened, It already exists!"

utils/TicketNumber.js

@@ -1,72 +0,0 @@
-// SupportBot Utils
-// Ticket Numbers
-
-const discord = require("discord.js")
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-class TicketNumberID {
-    
-        static pad(guildId) {
-            let n = this.get(guildId) + '';
-            let z = '0';
-            let width = 4;
-            setTimeout(() => {
-                this.set(guildId, this.get(guildId) + 1);
-            }, 50);
-            return n.length >= width ? n : new Array(width - n.length + 1).join(z) + n;
-    }
-    
-    static get(guildId) {
-    
-        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/TicketID.json", "utf8"));
-
-        if (!ticketnumberID[guildId]) {
-            ticketnumberID[guildId] = {
-                id: 0
-            }
-
-            fs.writeFileSync("./storage/TicketID.json", JSON.stringify(ticketnumberID, null, 4), err => {
-                if (err) console.log(err);
-            });
-
-            return 0;
-    
-            
-        } else {
-            return ticketnumberID[guildId].id;
-        }
-    }
-    
-    static set(guildId, value) {
-        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/TicketID.json", "utf8"));
-        
-        ticketnumberID[guildId] = {
-            id: value
-        }
-
-        fs.writeFileSync("./storage/TicketID.json", JSON.stringify(ticketnumberID, null, 4), err => {
-            if (err) console.log(err);
-        });
-
-        return value;
-    }
-    
-    static reset(guildId) {
-        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/TicketID.json", "utf8"));
-        
-        ticketnumberID[guildId] = {
-            id: 0
-        }
-
-        fs.writeFileSync("./storage/TicketID.json", JSON.stringify(ticketnumberID, null, 4), err => {
-            if (err) console.log(err);
-        });
-
-        return 0;
-    }
-}
-
-module.exports = TicketNumberID;