8.4 DEV 1

Changed JSON to SQLlite
Added Suggestion Forums
Added /suggestadmin

.github/ISSUE_TEMPLATE/bug_report.md

@@ -1,23 +0,0 @@
----
-name: Bug report
-about: Create a bug report to help us improve SupportBot.
-title: "[BUG]"
-labels: bug
-assignees: EmeraldRusher
-
----
-
-**Describe the bug**
-A clear and concise description of the bug you found and how you found it.
-
-**How did you find it**
-Please could explain what you did to find the bug?
-
-**Expected behavior**
-A clear and concise description of what you expected to happen.
-
-**Screenshots**
-If applicable, add screenshots to help explain your problem.
-
-**Additional context**
-Feel free to notify with us with anything else about the problem here.

Addons/addon.js

@@ -0,0 +1,26 @@
+const Discord = require("discord.js");
+const fs = require("fs");
+const yaml = require("js-yaml");
+const { Command } = require('../Structures/Addon.js'); // Adjust the path as needed
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+
+module.exports = new Command({
+    name: "addon",
+    description: "This is a sample addon!",
+    options: [],
+    permissions: ["Administrator"],
+  
+    async run(interaction) {
+      let disableCommand = true;
+  
+      const PingEmbed = new Discord.EmbedBuilder()
+        .setDescription(
+          `This is a sample addon.\n\nPong! \`${interaction.client.ws.ping} ms\``
+        )
+        .setColor(supportbot.Embed.Colours.General);
+  
+      interaction.reply({
+        embeds: [PingEmbed],
+      });
+    },
+  });

Commands/General/help.js

@@ -0,0 +1,62 @@
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Command = require("../../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.Help.Command,
+  description: cmdconfig.Help.Description,
+  type: Discord.ApplicationCommandType.ChatInput,
+  options: [],
+  permissions: cmdconfig.Help.Permission,
+
+  async run(interaction) {
+    const { getRole } = interaction.client;
+    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+    if (!SupportStaff || !Admin) {
+      return interaction.reply(
+        "Some roles seem to be missing!\nPlease check for errors when starting the bot."
+      );
+    }
+
+    // Separate regular commands and addon commands
+    let botCommands = "";
+    let addonCommands = "";
+
+    interaction.client.commands.forEach((command) => {
+      if (command.permissions) {
+        if (command.addon) {
+          addonCommands += `\`${command.name}\` `;
+        } else {
+          botCommands += `\`${command.name}\` `;
+        }
+      }
+    });
+
+    // Create embed
+    const HelpEmbed1 = new Discord.EmbedBuilder()
+      .setTitle(supportbot.General.Name + " Commands")
+      .setThumbnail(interaction.user.displayAvatarURL())
+      .setColor(supportbot.Embed.Colours.General)
+      .addFields({
+        name: "🖥️ Commands\n",
+        value: botCommands || "No commands available.",
+        inline: false,
+      });
+
+    HelpEmbed1.setFooter({
+      text: supportbot.Embed.Footer,
+      iconURL: interaction.user.displayAvatarURL(),
+    });
+
+    interaction.reply({
+      flags: Discord.MessageFlags.Ephemeral,
+      embeds: [HelpEmbed1],
+    });
+  },
+});

Commands/General/info.js

@@ -0,0 +1,51 @@
+// SupportBot | Emerald Services
+// Info Command
+
+const fs = require("fs");
+
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+
+const cmdconfig = yaml.load(
+  fs.readFileSync("./Configs/commands.yml", "utf8")
+);
+
+const msgconfig = yaml.load(
+  fs.readFileSync("./Configs/messages.yml", "utf8")
+);
+
+const Command = require("../../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.Info.Command,
+  description: cmdconfig.Info.Description,
+  options: [],
+  permissions: cmdconfig.Info.Permission,
+
+  async run(interaction) {
+    let disableCommand = true;
+
+  const InfoButton = new Discord.ButtonBuilder()
+    .setLabel(msgconfig.Info.Button)
+    .setURL(msgconfig.Info.URL)
+    .setStyle("Link");
+
+  const inforow = new Discord.ActionRowBuilder().addComponents(InfoButton);
+
+  const InfoEmbed = new Discord.EmbedBuilder()
+    .setURL(msgconfig.Info.URL)
+    .setTitle(msgconfig.Info.Title)
+    .setDescription(msgconfig.Info.Description)
+    .setColor(msgconfig.Info.Colour)
+
+  interaction.reply({
+    embeds: [InfoEmbed],
+    components: [inforow],
+  });
+
+  },
+});

Commands/General/ping.js

@@ -0,0 +1,34 @@
+// SupportBot | Emerald Services
+// Ping Command
+
+const fs = require("fs");
+
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Command = require("../../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.Ping.Command,
+  description: cmdconfig.Ping.Description,
+  options: [],
+  permissions: cmdconfig.Ping.Permission,
+
+  async run(interaction) {
+    let disableCommand = true;
+
+    const PingEmbed = new Discord.EmbedBuilder()
+      .setDescription(
+        `:ping_pong: **Ping:** \`${interaction.client.ws.ping} ms\``
+      )
+      .setColor(supportbot.Embed.Colours.General);
+
+    interaction.reply({
+      embeds: [PingEmbed],
+    });
+  },
+});

Commands/General/profile.js

@@ -0,0 +1,296 @@
+const {
+  EmbedBuilder,
+  ModalBuilder,
+  TextInputBuilder,
+  TextInputStyle,
+  ApplicationCommandType,
+  ActionRowBuilder,
+  ButtonBuilder,
+  ButtonStyle,
+  ApplicationCommandOptionType
+} = require("discord.js");
+const fs = require("fs");
+const yaml = require("js-yaml");
+const db = require("../../Structures/Database.js");
+const Command = require("../../Structures/Command.js");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig  = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig  = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const clockedInUsers = new Set();
+
+function updateClockedInStatus(embed, clockedIn) {
+  embed.data.fields = embed.data.fields.map(f =>
+    f.name === "Clocked In Status"
+      ? { ...f, value: clockedIn ? "✅ Clocked In" : "❌ Clocked Out" }
+      : f
+  );
+  return embed;
+}
+
+module.exports = new Command({
+  name: cmdconfig.Profile.Command,
+  description: cmdconfig.Profile.Description,
+  type: ApplicationCommandType.ChatInput,
+  permissions: cmdconfig.Profile.Permission,
+  options: [
+    {
+      name: "user",
+      description: "The user to view the profile of",
+      type: ApplicationCommandOptionType.User,
+      required: false
+    }
+  ],
+
+  async run(interaction) {
+    await interaction.deferReply({ ephemeral: true });
+
+    const viewingUser = interaction.options.getUser("user") || interaction.user;
+    const viewingUserId = viewingUser.id;
+    const interactionUserId = interaction.user.id;
+
+    const member = await interaction.guild.members.fetch(viewingUserId);
+    const { getRole } = interaction.client;
+    const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+    if (!Staff || !Admin) {
+      return interaction.editReply({
+        content: "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
+        ephemeral: true
+      });
+    }
+
+    const isStaff = member.roles.cache.has(Staff.id) || member.roles.cache.has(Admin.id);
+    const isOwnProfile = interactionUserId === viewingUserId;
+
+    const profileData = db.getProfile(viewingUserId);
+    let { bio, timezone, clockedIn } = profileData;
+    clockedIn = Boolean(clockedIn);
+
+    let profileEmbed = new EmbedBuilder()
+      .setTitle(`${viewingUser.username}'s Profile`)
+      .setColor(supportbot.Embed.Colours.General)
+      .setThumbnail(viewingUser.displayAvatarURL())
+      .addFields(
+        { name: "Bio", value: bio || "No bio set.", inline: false },
+        { name: "Timezone", value: timezone || "No timezone set.", inline: true }
+      );
+
+    if (isStaff) {
+      profileEmbed.addFields({
+        name: "Clocked In Status",
+        value: clockedIn ? "✅ Clocked In" : "❌ Clocked Out",
+        inline: true
+      });
+    }
+
+    const buttonRow = new ActionRowBuilder();
+    if (isOwnProfile) {
+      buttonRow.addComponents(
+        new ButtonBuilder()
+          .setCustomId("editProfile")
+          .setLabel("Edit Profile")
+          .setStyle(ButtonStyle.Secondary)
+      );
+
+      if (isStaff) {
+        buttonRow.addComponents(
+          new ButtonBuilder()
+            .setCustomId("clockInOut")
+            .setLabel(clockedIn ? "Clock Out" : "Clock In")
+            .setStyle(ButtonStyle.Secondary)
+        );
+      }
+    }
+
+    if (isStaff && supportbot.Ticket.ClaimTickets.Enabled) {
+      buttonRow.addComponents(
+        new ButtonBuilder()
+          .setCustomId("viewTicketStats")
+          .setLabel("View Ticket Stats")
+          .setStyle(ButtonStyle.Secondary)
+      );
+    }
+
+    await interaction.editReply({
+      embeds: [profileEmbed],
+      components: buttonRow.components.length ? [buttonRow] : []
+    });
+
+    const filter = i =>
+      ["editProfile", "clockInOut", "viewTicketStats", "showOpenTickets", "backToStats", "backToProfile"]
+        .includes(i.customId) &&
+      i.user.id === interactionUserId;
+
+    const collector = interaction.channel.createMessageComponentCollector({ filter, time: 60000 });
+
+    collector.on("collect", async i => {
+      if (i.customId === "editProfile") {
+        const modal = new ModalBuilder()
+          .setCustomId("editProfileModal")
+          .setTitle("Edit Profile")
+          .addComponents(
+            new ActionRowBuilder().addComponents(
+              new TextInputBuilder()
+                .setCustomId("bio")
+                .setLabel("Bio")
+                .setStyle(TextInputStyle.Paragraph)
+                .setPlaceholder("Enter your bio")
+                .setValue(String(bio || ""))
+                .setRequired(false)
+            ),
+            new ActionRowBuilder().addComponents(
+              new TextInputBuilder()
+                .setCustomId("timezone")
+                .setLabel("Timezone")
+                .setStyle(TextInputStyle.Short)
+                .setPlaceholder("Enter your timezone")
+                .setValue(String(timezone || ""))
+                .setRequired(false)
+            )
+          );
+
+        return i.showModal(modal);
+      }
+
+      if (i.customId === "clockInOut") {
+        const newStatus = !clockedIn;
+        db.setClockedIn(viewingUserId, newStatus);
+        clockedIn = newStatus;
+        profileEmbed = updateClockedInStatus(profileEmbed, newStatus);
+
+        if (newStatus) clockedInUsers.add(viewingUserId);
+        else clockedInUsers.delete(viewingUserId);
+
+        const updatedRow = new ActionRowBuilder().addComponents(
+          new ButtonBuilder()
+            .setCustomId("editProfile")
+            .setLabel("Edit Profile")
+            .setStyle(ButtonStyle.Secondary)
+        );
+        if (isStaff) {
+          updatedRow.addComponents(
+            new ButtonBuilder()
+              .setCustomId("clockInOut")
+              .setLabel(newStatus ? "Clock Out" : "Clock In")
+              .setStyle(ButtonStyle.Secondary)
+          );
+          if (supportbot.Ticket.ClaimTickets.Enabled) {
+            updatedRow.addComponents(
+              new ButtonBuilder()
+                .setCustomId("viewTicketStats")
+                .setLabel("View Ticket Stats")
+                .setStyle(ButtonStyle.Secondary)
+            );
+          }
+        }
+
+        await i.update({ embeds: [profileEmbed], components: [updatedRow] });
+
+        const clockEmbed = new EmbedBuilder()
+          .setTitle(newStatus ? "Clocked In!" : "Clocked Out!")
+          .setDescription(newStatus ? "You have successfully clocked in." : "You have successfully clocked out.")
+          .setColor(supportbot.Embed.Colours.General);
+
+        return interaction.followUp({ embeds: [clockEmbed], ephemeral: true });
+      }
+
+      if (i.customId === "viewTicketStats") {
+        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+        const ticketsClaimed = TicketData.tickets.filter(t => t.claimedBy === viewingUserId);
+        const ticketsOpen = ticketsClaimed.filter(t => t.open);
+        const totalTickets = ticketsClaimed.length;
+
+        let totalResponseTime = 0;
+        let responseCount = 0;
+        ticketsClaimed.forEach(t => {
+          if (t.claimedAt && t.createdAt) {
+            totalResponseTime += new Date(t.claimedAt) - new Date(t.createdAt);
+            responseCount++;
+          }
+        });
+
+        const avgMinutes = responseCount ? Math.round(totalResponseTime / responseCount / 60000) : 0;
+
+        const statsEmbed = new EmbedBuilder()
+          .setTitle(msgconfig.TicketStats.Title)
+          .setDescription(`> Ticket stats for <@${viewingUserId}>`)
+          .setColor(supportbot.Embed.Colours.General)
+          .addFields(
+            { name: msgconfig.TicketStats.OpenTickets, value: `${ticketsOpen.length}`, inline: true },
+            { name: msgconfig.TicketStats.TotalTickets, value: `${totalTickets}`, inline: true },
+            { name: msgconfig.TicketStats.ResponseTime, value: `${avgMinutes} minutes`, inline: false }
+          );
+
+        const statsRow = new ActionRowBuilder().addComponents(
+          new ButtonBuilder().setCustomId("showOpenTickets").setLabel("Show Open Tickets").setStyle(ButtonStyle.Secondary),
+          new ButtonBuilder().setCustomId("backToProfile").setLabel("Back to Profile").setStyle(ButtonStyle.Secondary)
+        );
+
+        return i.update({ embeds: [statsEmbed], components: [statsRow] });
+      }
+
+      if (i.customId === "showOpenTickets") {
+        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+        const ticketsOpen = TicketData.tickets.filter(t => t.claimedBy === viewingUserId && t.open);
+
+        const openEmbed = new EmbedBuilder()
+          .setTitle("Active Tickets")
+          .setDescription(ticketsOpen.map(t => `<#${t.id}>`).join("\n") || "No active tickets.")
+          .setColor(supportbot.Embed.Colours.General);
+
+        const backRow = new ActionRowBuilder().addComponents(
+          new ButtonBuilder().setCustomId("backToStats").setLabel("Back to Stats").setStyle(ButtonStyle.Secondary)
+        );
+
+        return i.update({ embeds: [openEmbed], components: [backRow] });
+      }
+
+      if (i.customId === "backToStats") {
+
+        const TicketData = JSON.parse(fs.readFileSync("./Data/TicketData.json", "utf8"));
+        const ticketsClaimed = TicketData.tickets.filter(t => t.claimedBy === viewingUserId);
+        const ticketsOpen = ticketsClaimed.filter(t => t.open);
+        const totalTickets = ticketsClaimed.length;
+
+        let totalResponseTime = 0;
+        let responseCount = 0;
+        ticketsClaimed.forEach(t => {
+          if (t.claimedAt && t.createdAt) {
+            totalResponseTime += new Date(t.claimedAt) - new Date(t.createdAt);
+            responseCount++;
+          }
+        });
+        const avgMinutes = responseCount ? Math.round(totalResponseTime / responseCount / 60000) : 0;
+
+        const statsEmbed = new EmbedBuilder()
+          .setTitle(msgconfig.TicketStats.Title)
+          .setDescription(`> Ticket stats for <@${viewingUserId}>`)
+          .setColor(supportbot.Embed.Colours.General)
+          .addFields(
+            { name: msgconfig.TicketStats.OpenTickets, value: `${ticketsOpen.length}`, inline: true },
+            { name: msgconfig.TicketStats.TotalTickets, value: `${totalTickets}`, inline: true },
+            { name: msgconfig.TicketStats.ResponseTime, value: `${avgMinutes} minutes`, inline: false }
+          );
+
+        const statsRow = new ActionRowBuilder().addComponents(
+          new ButtonBuilder().setCustomId("showOpenTickets").setLabel("Show Open Tickets").setStyle(ButtonStyle.Secondary),
+          new ButtonBuilder().setCustomId("backToProfile").setLabel("Back to Profile").setStyle(ButtonStyle.Secondary)
+        );
+
+        return i.update({ embeds: [statsEmbed], components: [statsRow] });
+      }
+
+      if (i.customId === "backToProfile") {
+        return i.update({
+          embeds: [profileEmbed],
+          components: buttonRow.components.length ? [buttonRow] : []
+        });
+      }
+    });
+  }
+});
+
+module.exports.clockedInUsers = clockedInUsers;

Commands/General/translate.js

@@ -0,0 +1,117 @@
+// SupportBot | Emerald Services
+// Translate Command
+
+const fs = require("fs");
+
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+
+const cmdconfig = yaml.load(
+  fs.readFileSync("./Configs/commands.yml", "utf8")
+);
+
+const msgconfig = yaml.load(
+  fs.readFileSync("./Configs/messages.yml", "utf8")
+)
+
+const Command = require("../../Structures/Command.js");
+const translate = require("@vitalets/google-translate-api");
+
+module.exports = new Command({
+  name: cmdconfig.Translate.Command,
+  description: cmdconfig.Translate.Description,
+  type: Discord.ApplicationCommandType.ChatInput,
+  options: [
+    {
+      type: Discord.ApplicationCommandOptionType.String,
+      name: "language",
+      description: "A 2 letter language code",
+      required: true,
+    },
+    {
+      type: Discord.ApplicationCommandOptionType.String,
+      name: "text",
+      description: "The text to translate",
+      required: true,
+    }, // The input text for the translation
+  ],
+  permissions: cmdconfig.Translate.Permission, // The permission the user/role at least requires
+
+  async run(interaction) {
+    let disableCommand = true;
+
+    const { getRole } = interaction.client;
+    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+    if (!SupportStaff || !Admin)
+    
+      return interaction.reply(
+        "Some roles seem to be missing!\nPlease check for errors when starting the bot."
+      );
+
+      const NoPerms = new Discord.EmbedBuilder()
+      .setTitle("Invalid Permissions!")
+      .setDescription(
+        `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
+      )
+      .setColor(supportbot.Embed.Colours.Warn);
+
+    if (
+      !interaction.member.roles.cache.has(SupportStaff.id) &&
+      !interaction.member.roles.cache.has(Admin.id)
+    )
+      return interaction.reply({ embeds: [NoPerms] });
+
+    const { getChannel } = interaction.client;
+    let lang = interaction.options.getString("language"); // Grab choice of language code by user
+    let url = "https://www.science.co.il/language/Codes.php"; // URL to all available language codes
+    let text = await interaction.options.getString("text"); // Grab the text to translate by the user
+    let translatelog = await getChannel(
+      supportbot.Translate.TranslateLog,
+      interaction.guild
+    ); // Grab the set logging channel for translations
+
+
+    // Return message if user has provided an invalid language code
+    const result = await translate(text, { to: lang }).catch(async (err) => {
+      if (err && err.code == 400) {
+        await interaction.reply({
+          embeds: [
+            new Discord.EmbedBuilder()
+              .setColor(supportbot.Embed.Colours.Warn)
+              .setTitle("Valid Language Codes")
+              .setURL(url)
+              .setDescription(
+                "Click the title to see which 2 letter language codes are valid."
+              ),
+          ],
+          flags: Discord.MessageFlags.Ephemeral,
+        });
+      }
+    });
+    if (!result) return;
+
+    // Embed containing language code, original text and translated text
+    let transembed = new Discord.EmbedBuilder()
+      .setAuthor({ name: interaction.user.tag, iconURL: interaction.user.displayAvatarURL({ dynamic: true }) })
+      .setColor(supportbot.Embed.Colours.Success)
+      .setDescription(`**Translation to ${lang}**`)
+      .addFields(
+        { name: "Original text", value: text },
+        { name: "Translated text", value: result.text },
+      )
+      .setFooter({ text: `Author: ${interaction.user.id}` })
+      .setTimestamp();
+
+    // Send embed [transembed] with translated message to channel
+    await interaction.reply({ embeds: [transembed] });
+
+    // Send embed [transembed] to logging channel
+    await translatelog.send({ embeds: [transembed] });
+  },
+  
+})

Commands/Suggestions/suggest.js

@@ -0,0 +1,147 @@
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+const path = require("path");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig  = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig  = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Command = require("../../Structures/Command.js");
+const DB = require("../../Structures/Database.js"); 
+
+module.exports = new Command({
+  name: "suggest",
+  description: cmdconfig.Suggestion?.Description || "Submit a new suggestion",
+  type: Discord.ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "text",
+      description: "Your suggestion text",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: true
+    }
+  ],
+
+  async run(interaction) {
+    const suggestion = interaction.options.getString("text");
+    const mode = supportbot.Suggestions.Mode || "Channel";
+
+    const embed = new Discord.EmbedBuilder()
+      .addFields(
+        { name: "Suggestion", value: suggestion, inline: true },
+        { name: "From", value: `<@${interaction.user.id}>` },
+        { name: `${supportbot.Suggestions.UpvoteEmoji} ${supportbot.Suggestions.UpvoteTitle}`, value: "0", inline: true },
+        { name: `${supportbot.Suggestions.DownvoteEmoji} ${supportbot.Suggestions.DownvoteTitle}`, value: "0", inline: true }
+      )
+      .setThumbnail(interaction.user.displayAvatarURL())
+      .setColor(supportbot.Embed.Colours.General);
+
+    const row = new Discord.ActionRowBuilder().addComponents(
+      new Discord.ButtonBuilder()
+        .setCustomId("upvote")
+        .setEmoji(supportbot.Suggestions.UpvoteEmoji)
+        .setStyle(supportbot.Suggestions.Buttons.Upvote),
+      new Discord.ButtonBuilder()
+        .setCustomId("downvote")
+        .setEmoji(supportbot.Suggestions.DownvoteEmoji)
+        .setStyle(supportbot.Suggestions.Buttons.Downvote),
+      new Discord.ButtonBuilder()
+        .setCustomId("removevote")
+        .setLabel(supportbot.Suggestions.Buttons.RemoveVote_Title)
+        .setStyle(supportbot.Suggestions.Buttons.RemoveVote)
+    );
+
+    if (mode === "Forum") {
+      const forum = await interaction.guild.channels
+        .fetch(supportbot.Suggestions.ForumChannel)
+        .catch(() => null);
+
+      if (!forum || forum.type !== Discord.ChannelType.GuildForum) {
+        return interaction.reply({
+          embeds: [
+            new Discord.EmbedBuilder()
+              .setTitle("⚠ Missing Forum Channel")
+              .setDescription(msgconfig.Error.MissingChannel)
+              .setColor(supportbot.Embed.Colours.Error)
+          ],
+          flags: Discord.MessageFlags.Ephemeral,
+        });
+      }
+
+      const appliedTags = supportbot.Suggestions.Tags?.Created
+        ? [supportbot.Suggestions.Tags.Created]
+        : [];
+
+      const thread = await forum.threads.create({
+        name: suggestion.slice(0, 100),
+        message: {
+          content: "\u200B",          
+          embeds: [embed],
+          components: [row]
+        },
+        appliedTags,
+        autoArchiveDuration: Discord.ThreadAutoArchiveDuration.OneDay,
+        reason: "New Suggestion"
+      });
+
+      embed.setFooter({
+        text: `${supportbot.Embed.Footer} | Suggestion ID: ${thread.id}`,
+        iconURL: interaction.user.displayAvatarURL()
+      });
+      const starter = await thread.fetchStarterMessage();
+      await starter.edit({ embeds: [embed], components: [row] });
+
+      DB.add(thread.id, interaction.user.id, suggestion);
+
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle(msgconfig.Suggestions.Sent_Title)
+            .setDescription(`${msgconfig.Suggestions.Sent}`)
+            .addFields({ name: 'Posted in:', value: `<#${forum.id}>` })
+            .setColor(supportbot.Embed.Colours.Success)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    // ---------- Channel Mode ----------
+    const channel = await interaction.guild.channels
+      .fetch(supportbot.Suggestions.Channel)
+      .catch(() => null);
+
+    if (!channel) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("⚠ Missing Suggestion Channel")
+            .setDescription(msgconfig.Error.MissingChannel)
+            .setColor(supportbot.Embed.Colours.Error)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    const message = await channel.send({ embeds: [embed], components: [row] });
+
+    embed.setFooter({
+      text: `${supportbot.Embed.Footer} | Suggestion ID: ${message.id}`,
+      iconURL: interaction.user.displayAvatarURL()
+    });
+    await message.edit({ embeds: [embed], components: [row] });
+
+    DB.add(message.id, interaction.user.id, suggestion);
+
+    return interaction.reply({
+      embeds: [
+        new Discord.EmbedBuilder()
+          .setTitle(msgconfig.Suggestions.Sent_Title)
+          .setDescription(`${msgconfig.Suggestions.Sent}`)
+          .addFields({ name: 'Posted in:', value: `<#${channel.id}>` })
+          .setColor(supportbot.Embed.Colours.Success)
+      ],
+      flags: Discord.MessageFlags.Ephemeral,
+    });
+  }
+});

Commands/Suggestions/suggestadmin.js

@@ -0,0 +1,183 @@
+const Discord = require("discord.js");
+const fs      = require("fs");
+const yaml    = require("js-yaml");
+
+const supportbot  = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig   = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+const cmdconfig   = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const SuggestionDB = require("../../Structures/Database.js");
+const Command     = require("../../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.SuggestionAdmin.Command,
+  description: cmdconfig.SuggestionAdmin.Description,
+  type: Discord.ApplicationCommandType.ChatInput,
+  permissions: cmdconfig.SuggestionAdmin.Permission,
+  options: [
+    {
+      name: "status",
+      description: "New status",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: true,
+      choices: [
+        { name: "Solved",      value: "Solved" },
+        { name: "Denied",      value: "Denied" },
+        { name: "Considering", value: "Considering" }
+      ]
+    },
+    {
+      name: "id",
+      description: "Message ID (required in Channel mode)",
+      type: Discord.ApplicationCommandOptionType.String,
+      required: false
+    }
+  ],
+
+  async run(interaction) {
+    const status   = interaction.options.getString("status");
+    const idOption = interaction.options.getString("id");
+    const mode     = supportbot.Suggestions.Mode || "Channel";
+
+    const { getRole } = interaction.client;
+    const staffRole = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    const adminRole = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+    if (
+      !interaction.member.roles.cache.has(staffRole?.id) &&
+      !interaction.member.roles.cache.has(adminRole?.id)
+    ) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("Invalid Permissions!")
+            .setDescription(
+              `${msgconfig.Error.IncorrectPerms}\nRequired: ${supportbot.Roles.StaffMember.Staff} or ${supportbot.Roles.StaffMember.Admin}`
+            )
+            .setColor(supportbot.Embed.Colours.Warn)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    if (mode === "Forum") {
+      const thread = interaction.channel;
+      if (!thread.isThread() || thread.parentId !== supportbot.Suggestions.ForumChannel) {
+        return interaction.reply({
+          embeds: [
+            new Discord.EmbedBuilder()
+              .setTitle("Not a Suggestion Thread")
+              .setDescription(msgconfig.Error.MissingChannel)
+              .setColor(supportbot.Embed.Colours.Error)
+          ],
+          flags: Discord.MessageFlags.Ephemeral,
+        });
+      }
+
+      const tagMap = {
+        Solved:      supportbot.Suggestions.Tags.Solved,
+        Denied:      supportbot.Suggestions.Tags.Denied,
+        Considering: supportbot.Suggestions.Tags.Considering
+      };
+      const tagId = tagMap[status];
+      if (!tagId) {
+        return interaction.reply({
+          embeds: [
+            new Discord.EmbedBuilder()
+              .setTitle("Tag Missing")
+              .setDescription("No forum tag configured for this status.")
+              .setColor(supportbot.Embed.Colours.Error)
+          ],
+          flags: Discord.MessageFlags.Ephemeral,
+        });
+      }
+
+      await thread.setAppliedTags([tagId]).catch(() => null);
+      SuggestionDB.setStatus(thread.id, status);
+
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("Suggestion Updated")
+            .setDescription(`Status set to **${status}**.`)
+            .setColor(supportbot.Embed.Colours.Success)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    if (!idOption) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("Message ID Required")
+            .setDescription("Provide the suggestion’s message ID when in Channel mode.")
+            .setColor(supportbot.Embed.Colours.Error)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    const channel = await interaction.guild.channels
+      .fetch(supportbot.Suggestions.Channel)
+      .catch(() => null);
+    if (!channel) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("Missing Suggestion Channel")
+            .setDescription(msgconfig.Error.MissingChannel)
+            .setColor(supportbot.Embed.Colours.Error)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    const targetMsg = await channel.messages.fetch(idOption).catch(() => null);
+    if (!targetMsg) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("Message Not Found")
+            .setDescription("Could not fetch a suggestion with that ID.")
+            .setColor(supportbot.Embed.Colours.Error)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    const oldEmbed = targetMsg.embeds[0];
+    if (!oldEmbed) {
+      return interaction.reply({
+        embeds: [
+          new Discord.EmbedBuilder()
+            .setTitle("No Embed Found")
+            .setDescription("The target message has no suggestion embed.")
+            .setColor(supportbot.Embed.Colours.Error)
+        ],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    const colorMap = {
+      Solved:      supportbot.Embed.Colours.Success,
+      Denied:      supportbot.Embed.Colours.Error,
+      Considering: supportbot.Embed.Colours.Warn
+    };
+
+    const newEmbed = Discord.EmbedBuilder.from(oldEmbed)
+      .setColor(colorMap[status])
+      .addFields({ name: "Status", value: status, inline: true });
+
+    await targetMsg.edit({ embeds: [newEmbed], components: targetMsg.components });
+    SuggestionDB.setStatus(idOption, status);
+
+    return interaction.reply({
+      embeds: [
+        new Discord.EmbedBuilder()
+          .setTitle("Suggestion Updated")
+          .setDescription(`Suggestion **${idOption}** marked as **${status}**.`)
+          .setColor(supportbot.Embed.Colours.Success)
+      ],
+      flags: Discord.MessageFlags.Ephemeral,
+    });
+  }
+});

Commands/Tickets/addUser.js

@@ -0,0 +1,119 @@
+const fs = require("fs");
+const {
+  EmbedBuilder,
+  ApplicationCommandOptionType,
+  ApplicationCommandType,
+  ChannelType,
+  MessageFlags,
+} = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Command = require("../../Structures/Command.js");
+const db = require("../../Structures/Database.js");
+
+module.exports = new Command({
+  name: cmdconfig.ForceAddUser.Command,
+  description: cmdconfig.ForceAddUser.Description,
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "user",
+      description: "The user to forcefully add",
+      type: ApplicationCommandOptionType.User,
+      required: true,
+    },
+  ],
+  permissions: cmdconfig.ForceAddUser.Permission,
+
+  async run(interaction) {
+    const userToAdd = interaction.options.getUser("user");
+    const ticketChannel = interaction.channel;
+
+    if (
+      (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
+      (supportbot.Ticket.TicketType === "channels" && ticketChannel.type !== ChannelType.GuildText)
+    ) {
+      const onlyInTicket = new EmbedBuilder()
+        .setTitle(msgconfig.ForceAddUser.NotInTicket_Title)
+        .setDescription(msgconfig.ForceAddUser.NotInTicket_Description)
+        .setColor(supportbot.Embed.Colours.Error);
+
+      return interaction.reply({
+        embeds: [onlyInTicket],
+        flags: MessageFlags.Ephemeral,
+      });
+    }
+
+    const ticketRow = db.getTicket(ticketChannel.id);
+    if (!ticketRow) {
+      const notFound = new EmbedBuilder()
+        .setTitle(msgconfig.ForceAddUser.NotInTicket_Title)
+        .setDescription(msgconfig.ForceAddUser.NotInTicket_Description)
+        .setColor(supportbot.Embed.Colours.Error);
+
+      return interaction.reply({
+        embeds: [notFound],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+
+    try {
+      if (supportbot.Ticket.TicketType === "threads") {
+        const botMember = await ticketChannel.members.fetch(interaction.client.user.id).catch(() => null);
+        if (!botMember) await ticketChannel.join();
+        await new Promise(res => setTimeout(res, 1000));
+        await ticketChannel.members.add(userToAdd.id);
+      } else if (supportbot.Ticket.TicketType === "channels") {
+        await ticketChannel.permissionOverwrites.create(userToAdd.id, {
+          ViewChannel: true,
+          SendMessages: true,
+          ReadMessageHistory: true,
+        });
+      }
+
+      db.addUserToTicket(ticketChannel.id, userToAdd.id);
+
+      const addedEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.ForceAddUser.Added_Title)
+        .setDescription(
+          msgconfig.ForceAddUser.Added_Description.replace("%username%", userToAdd.username)
+        )
+        .setColor(supportbot.Embed.Colours.Success);
+
+      await interaction.reply({
+        embeds: [addedEmbed],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+
+      const addedToTicketEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.ForceAddUser.AddedToTicket_Title)
+        .setDescription(
+          msgconfig.ForceAddUser.AddedToTicket_Description.replace(
+            "%channel_link%",
+            `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`
+          )
+        )
+        .setColor(supportbot.Embed.Colours.General);
+
+      await userToAdd.send({
+        embeds: [addedToTicketEmbed],
+      });
+    } catch (err) {
+      console.error("Error adding user to the ticket:", err);
+
+      const errorEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.ForceAddUser.Error_Title)
+        .setDescription(msgconfig.ForceAddUser.Error_Adding)
+        .setColor(supportbot.Embed.Colours.Error);
+
+      await interaction.reply({
+        embeds: [errorEmbed],
+        flags: Discord.MessageFlags.Ephemeral,
+      });
+    }
+  },
+});

Commands/Tickets/close.js

@@ -0,0 +1,406 @@
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const db = require("../../Structures/Database.js");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Command = require("../../Structures/Command.js");
+
+module.exports = new Command({
+  name: cmdconfig.CloseTicket.Command,
+  description: cmdconfig.CloseTicket.Description,
+  type: Discord.ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "reason",
+      description: "Ticket Close Reason",
+      type: Discord.ApplicationCommandOptionType.String,
+    }
+  ],
+  permissions: cmdconfig.CloseTicket.Permission,
+
+  async run(interaction) {
+    const { getRole, getChannel } = interaction.client;
+
+    if (supportbot.Ticket.Close.StaffOnly) {
+      let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+      if (!SupportStaff || !Admin) {
+        return interaction.reply("Some roles seem to be missing! Please check for errors when starting the bot.");
+      }
+
+      const NoPerms = new Discord.EmbedBuilder()
+        .setTitle("Invalid Permissions!")
+        .setDescription(`${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``)
+        .setColor(supportbot.Embed.Colours.Warn);
+
+      if (!interaction.member.roles.cache.has(SupportStaff.id) && !interaction.member.roles.cache.has(Admin.id)) {
+        return interaction.reply({ embeds: [NoPerms] });
+      }
+    }
+
+    const isThread = interaction.channel.type === Discord.ChannelType.PrivateThread;
+    if (
+      (supportbot.Ticket.TicketType === "threads" && !isThread) ||
+      (supportbot.Ticket.TicketType === "channels" && interaction.channel.type !== Discord.ChannelType.GuildText)
+    ) {
+      const NotTicketChannel = new Discord.EmbedBuilder()
+        .setTitle("Invalid Channel!")
+        .setDescription(`This command can only be used in a ${supportbot.Ticket.TicketType === "threads" ? "ticket thread" : "ticket channel"}.`)
+        .setColor(supportbot.Embed.Colours.Warn);
+
+      return interaction.reply({ embeds: [NotTicketChannel], ephemeral: true });
+    }
+
+    await interaction.deferReply();
+
+    const ticket = db.getTicket(interaction.channel.id);
+    
+    if (!ticket) {
+      const Exists = new Discord.EmbedBuilder()
+        .setTitle("No Ticket Found!")
+        .setDescription(msgconfig.Error.NoValidTicket)
+        .setColor(supportbot.Embed.Colours.Warn);
+      return interaction.followUp({ embeds: [Exists] });
+    }
+
+    let reason = interaction.options?.getString("reason") || "No Reason Provided.";
+    const ticketUserId = ticket.user;
+
+    if (supportbot.Ticket.ReviewSystem.Enabled) {
+      const rating = await collectReviewRating(interaction, ticketUserId);
+      const comment = await collectReviewComment(interaction, ticketUserId);
+
+      const reviewChannel = await getChannel(supportbot.Ticket.ReviewSystem.Channel, interaction.guild);
+      const reviewer = supportbot.Ticket.ClaimTickets ? `<@${ticket.claimedBy}>` : null;
+
+      const reviewEmbed = new Discord.EmbedBuilder()
+        .setTitle(msgconfig.ReviewSystem.ReviewEmbed.Title)
+        .addFields(
+          {
+            name: msgconfig.ReviewSystem.ReviewEmbed.RatingTitle,
+            value: `${msgconfig.ReviewSystem.ReviewEmbed.ReviewEmoji.repeat(rating)}`,
+            inline: false
+          },
+          {
+            name: msgconfig.ReviewSystem.ReviewEmbed.CommentTitle,
+            value: `\`\`\`${comment}\`\`\``,
+            inline: false
+          }
+        )
+        .setColor(msgconfig.ReviewSystem.ReviewEmbed.Color);
+
+      if (supportbot.Ticket.ClaimTickets.Enabled) {
+        reviewEmbed.setDescription(
+          `**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedStaffTitle}** ${reviewer}\n**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedByTitle}** <@${ticketUserId}>` || `N/A`
+        );
+      } else {
+        reviewEmbed.setDescription(
+          `**${msgconfig.ReviewSystem.ReviewEmbed.ReviewedByTitle}** <@${ticketUserId}>`
+        );
+      }
+
+      if (reviewChannel) {
+        await reviewChannel.send({ embeds: [reviewEmbed] });
+      }
+
+      if (!interaction.replied && !interaction.deferred) {
+        await interaction.followUp({ embeds: [reviewEmbed] });
+      }
+
+      await handleCloseTicket(interaction, reason, ticket);
+    } else {
+      await handleCloseTicket(interaction, reason, ticket);
+    }
+  },
+});
+
+async function collectReviewRating(interaction, ticketUserId) {
+  const reviewPrompt = new Discord.EmbedBuilder()
+    .setTitle(msgconfig.ReviewSystem.Rate.Title)
+    .setDescription(`${msgconfig.ReviewSystem.Rate.Description}`)
+    .setColor(supportbot.Embed.Colours.General);
+
+  const stars = new Discord.ActionRowBuilder().addComponents(
+    new Discord.StringSelectMenuBuilder()
+      .setCustomId("starRating")
+      .setPlaceholder("Select a rating")
+      .addOptions([
+        { label: msgconfig.ReviewSystem.Stars.One, value: "1" },
+        { label: msgconfig.ReviewSystem.Stars.Two, value: "2" },
+        { label: msgconfig.ReviewSystem.Stars.Three, value: "3" },
+        { label: msgconfig.ReviewSystem.Stars.Four, value: "4" },
+        { label: msgconfig.ReviewSystem.Stars.Five, value: "5" },
+      ])
+  );
+
+  await interaction.followUp({
+    content: `<@${ticketUserId}>`,
+    embeds: [reviewPrompt],
+    components: [stars],
+    flags: Discord.MessageFlags.Ephemeral,
+  });
+
+  const starRating = await interaction.channel.awaitMessageComponent({
+    componentType: Discord.ComponentType.StringSelect,
+    filter: (i) => i.customId === "starRating" && i.user.id === ticketUserId,
+  });
+  await starRating.deferUpdate();
+  return starRating.values[0];
+}
+
+async function collectReviewComment(interaction, ticketUserId) {
+  const commentPrompt = new Discord.EmbedBuilder()
+    .setTitle(msgconfig.ReviewSystem.Comment.Title)
+    .setDescription(`${msgconfig.ReviewSystem.Comment.Description}`)
+    .setColor(supportbot.Embed.Colours.General);
+
+  await interaction.followUp({
+    content: `<@${ticketUserId}>`,
+    embeds: [commentPrompt],
+    flags: Discord.MessageFlags.Ephemeral,
+  });
+
+  const filter = (response) => response.author.id === ticketUserId;
+
+  const commentCollection = await interaction.channel.awaitMessages({ filter, max: 1 });
+  const comment = commentCollection.first()?.content;
+  return comment && comment.toLowerCase() !== "no" ? comment : "No Comment Provided";
+}
+async function handleCloseTicket(interaction, reason, ticket) {
+  const { getChannel } = interaction.client;
+
+  let tUser = interaction.client.users.cache.get(ticket.user_id);
+  let transcriptChannel = await getChannel(supportbot.Ticket.Log.TicketDataLog, interaction.guild);
+
+  if (!transcriptChannel) {
+    console.log("Transcript channel missing or inaccessible");
+    return interaction.followUp("Error: Transcript log channel is missing or bot lacks permission.");
+  }
+
+  try {
+    let allMessages = [];
+    let lastId = null;
+    
+    while (true) {
+      const options = { limit: 100 };
+      if (lastId) {
+        options.before = lastId;
+      }
+      
+      const messages = await interaction.channel.messages.fetch(options);
+      if (messages.size === 0) break;
+      
+      allMessages = [...allMessages, ...messages.values()];
+      lastId = messages.last().id;
+      
+      if (messages.size < 100) break;
+    }
+
+    allMessages.sort((a, b) => a.createdTimestamp - b.createdTimestamp);
+
+    const transcriptData = allMessages.map(msg => ({
+      content: msg.content || "No content",
+      username: msg.author.username,
+      userId: msg.author.id,
+      avatar: msg.author.displayAvatarURL(),
+      timestamp: msg.createdAt.toISOString(),
+      attachments: Array.from(msg.attachments.values()).map(att => ({
+        url: att.url,
+        name: att.name
+      })),
+      embeds: msg.embeds.map(embed => ({
+        title: embed.title,
+        description: embed.description,
+        fields: embed.fields
+      }))
+    }));
+
+    db.updateTicketStatus(interaction.channel.id, "closed");
+
+    const transcriptEmbed = new Discord.EmbedBuilder()
+      .setTitle(msgconfig.TicketLog.Title)
+      .setColor(msgconfig.TicketLog.Colour)
+      .setFooter({ text: supportbot.Embed.Footer, iconURL: interaction.user.displayAvatarURL() })
+      .setDescription(
+        `> **Ticket:** ${interaction.channel.name} (\`${interaction.channel.id}\`)\n` +
+        `> **User:** ${tUser?.tag || "Unknown User"} (\`${tUser?.id || ticket.user_id}\`)` +
+        `> **Closed by:** <@${interaction.user.id}>\n` +
+        `> **Message Count:** ${transcriptData.length}`
+      )
+      .addFields({ name: "Reason", value: `\`\`\`${reason}\`\`\``, inline: true });
+
+    const html = createTranscriptHTML(
+      {
+        id: interaction.channel.id,
+        messages: transcriptData,
+        name: interaction.channel.name
+      },
+      reason
+    );
+    
+    const transcriptDir = "./Data/Transcripts";
+    
+    if (!fs.existsSync(transcriptDir)) {
+      fs.mkdirSync(transcriptDir, { recursive: true });
+    }
+
+    const fileName = `${interaction.channel.id}-transcript.html`;
+    fs.writeFileSync(`./Data/Transcripts/${fileName}`, html);
+
+    await transcriptChannel.send({
+      embeds: [transcriptEmbed],
+      files: [{
+        attachment: `./Data/Transcripts/${fileName}`,
+        name: `SPOILER_${fileName}`,
+        spoiler: true
+      }]
+    });
+
+    if (interaction.channel.type === Discord.ChannelType.GuildText ||
+        interaction.channel.type === Discord.ChannelType.PrivateThread) {
+      await interaction.channel.delete();
+    }
+  } catch (err) {
+    console.error("Error handling ticket close:", err);
+    interaction.followUp("An error occurred while closing the ticket.");
+  }
+}
+
+function parseMarkdown(content) {
+  content = content.replace(/\*\*(.*?)\*\*/g, '<strong>$1</strong>');
+  
+  content = content.replace(/_(.*?)_/g, '<em>$1</em>');
+  
+  content = content.replace(/`(.*?)`/g, '<code>$1</code>');
+  
+  content = content.replace(/\[(.*?)\]\((.*?)\)/g, '<a href="$2" target="_blank">$1</a>');
+  
+  content = content.replace(/```(.*?)```/gs, '<pre><code>$1</code></pre>');
+  
+  return content;
+}
+
+function createTranscriptHTML(ticket, reason) {
+  return `
+    <!DOCTYPE html>
+    <html>
+      <head>
+        <meta charset="UTF-8">
+        <meta name="viewport" content="width=device-width, initial-scale=1.0">
+        <link href="https://cdnjs.cloudflare.com/ajax/libs/tailwindcss/2.2.19/tailwind.min.css" rel="stylesheet">
+        <style>
+          body {
+            background-color: #1a1a1a;
+            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
+            color: white;
+            margin: 0;
+            padding: 20px;
+          }
+          .container {
+            max-width: 1000px;
+            margin: 0 auto;
+            background-color: rgba(0, 0, 0, 0.3);
+            border-radius: 15px;
+            padding: 20px;
+          }
+          .message {
+            background-color: rgba(255, 255, 255, 0.1);
+            border-radius: 10px;
+            padding: 15px;
+            margin-bottom: 15px;
+          }
+          .message-header {
+            display: flex;
+            align-items: center;
+            margin-bottom: 10px;
+          }
+          .avatar {
+            width: 40px;
+            height: 40px;
+            border-radius: 50%;
+            margin-right: 15px;
+          }
+          .username {
+            font-weight: bold;
+            color: #4CAF50;
+          }
+          .timestamp {
+            margin-left: auto;
+            color: #888;
+            font-size: 0.9em;
+          }
+          .content {
+            word-break: break-word;
+          }
+          .embed {
+            border-left: 4px solid #4CAF50;
+            padding-left: 10px;
+            margin: 10px 0;
+            background-color: rgba(0, 0, 0, 0.2);
+          }
+          .attachment {
+            display: inline-block;
+            background-color: rgba(76, 175, 80, 0.1);
+            border: 1px solid #4CAF50;
+            border-radius: 5px;
+            padding: 5px 10px;
+            margin: 5px 0;
+            color: #4CAF50;
+            text-decoration: none;
+          }
+        </style>
+      </head>
+      <body>
+        <div class="container">
+          <div class="mb-6">
+            <h1 class="text-3xl font-bold mb-4">Ticket Transcript</h1>
+            <p><strong>Channel:</strong> ${ticket.name}</p>
+            <p><strong>Ticket ID:</strong> ${ticket.id}</p>
+            <p><strong>Message Count:</strong> ${ticket.messages.length}</p>
+            <p><strong>Close Reason:</strong> ${reason}</p>
+          </div>
+          
+          <div class="messages">
+            ${ticket.messages.map(msg => `
+              <div class="message">
+                <div class="message-header">
+                  <img src="${msg.avatar}" alt="Avatar" class="avatar">
+                  <span class="username">${msg.username}</span>
+                  <span class="timestamp">${new Date(msg.timestamp).toLocaleString()}</span>
+                </div>
+                <div class="content">
+                  ${parseMarkdown(msg.content)}
+                  
+                  ${msg.embeds.map(embed => `
+                    <div class="embed">
+                      ${embed.title ? `<div class="font-bold">${embed.title}</div>` : ''}
+                      ${embed.description ? `<div>${embed.description}</div>` : ''}
+                      ${embed.fields.map(field => `
+                        <div class="mt-2">
+                          <strong>${field.name}:</strong>
+                          <div>${field.value}</div>
+                        </div>
+                      `).join('')}
+                    </div>
+                  `).join('')}
+                  
+                  ${msg.attachments.map(att => `
+                    <a href="${att.url}" class="attachment" target="_blank">
+                      📎 ${att.name}
+                    </a>
+                  `).join('')}
+                </div>
+              </div>
+            `).join('')}
+          </div>
+        </div>
+      </body>
+    </html>
+  `;
+}

Commands/Tickets/forceaddUser.js

@@ -0,0 +1,119 @@
+const fs = require("fs");
+const {
+  EmbedBuilder,
+  ApplicationCommandOptionType,
+  ApplicationCommandType,
+  ChannelType,
+  MessageFlags,
+} = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Command = require("../../Structures/Command.js");
+const db = require("../../Structures/Database.js");
+
+module.exports = new Command({
+  name: cmdconfig.ForceAddUser.Command,
+  description: cmdconfig.ForceAddUser.Description,
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "user",
+      description: "The user to forcefully add",
+      type: ApplicationCommandOptionType.User,
+      required: true,
+    },
+  ],
+  permissions: cmdconfig.ForceAddUser.Permission,
+
+  async run(interaction) {
+    const userToAdd = interaction.options.getUser("user");
+    const ticketChannel = interaction.channel;
+
+    if (
+      (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
+      (supportbot.Ticket.TicketType === "channels" && ticketChannel.type !== ChannelType.GuildText)
+    ) {
+      const onlyInTicket = new EmbedBuilder()
+        .setTitle(msgconfig.ForceAddUser.NotInTicket_Title)
+        .setDescription(msgconfig.ForceAddUser.NotInTicket_Description)
+        .setColor(supportbot.Embed.Colours.Error);
+
+      return interaction.reply({
+        embeds: [onlyInTicket],
+        flags: MessageFlags.Ephemeral,
+      });
+    }
+
+    const ticketRow = db.getTicket(ticketChannel.id);
+    if (!ticketRow) {
+      const notFound = new EmbedBuilder()
+        .setTitle(msgconfig.ForceAddUser.NotInTicket_Title)
+        .setDescription(msgconfig.ForceAddUser.NotInTicket_Description)
+        .setColor(supportbot.Embed.Colours.Error);
+
+      return interaction.reply({
+        embeds: [notFound],
+        flags: MessageFlags.Ephemeral,
+      });
+    }
+
+    try {
+      if (supportbot.Ticket.TicketType === "threads") {
+        const botMember = await ticketChannel.members.fetch(interaction.client.user.id).catch(() => null);
+        if (!botMember) await ticketChannel.join();
+        await new Promise(res => setTimeout(res, 1000));
+        await ticketChannel.members.add(userToAdd.id);
+      } else if (supportbot.Ticket.TicketType === "channels") {
+        await ticketChannel.permissionOverwrites.create(userToAdd.id, {
+          ViewChannel: true,
+          SendMessages: true,
+          ReadMessageHistory: true,
+        });
+      }
+
+      db.addUserToTicket(ticketChannel.id, userToAdd.id);
+
+      const addedEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.ForceAddUser.Added_Title)
+        .setDescription(
+          msgconfig.ForceAddUser.Added_Description.replace("%username%", userToAdd.username)
+        )
+        .setColor(supportbot.Embed.Colours.Success);
+
+      await interaction.reply({
+        embeds: [addedEmbed],
+        flags: MessageFlags.Ephemeral,
+      });
+
+      const addedToTicketEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.ForceAddUser.AddedToTicket_Title)
+        .setDescription(
+          msgconfig.ForceAddUser.AddedToTicket_Description.replace(
+            "%channel_link%",
+            `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`
+          )
+        )
+        .setColor(supportbot.Embed.Colours.General);
+
+      await userToAdd.send({
+        embeds: [addedToTicketEmbed],
+      });
+    } catch (err) {
+      console.error("Error adding user to the ticket:", err);
+
+      const errorEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.ForceAddUser.Error_Title)
+        .setDescription(msgconfig.ForceAddUser.Error_Adding)
+        .setColor(supportbot.Embed.Colours.Error);
+
+      await interaction.reply({
+        embeds: [errorEmbed],
+        flags: MessageFlags.Ephemeral,
+      });
+    }
+  },
+});

Commands/Tickets/removeUser.js

@@ -0,0 +1,108 @@
+// SupportBot | Emerald Services
+// Remove user from a ticket 
+
+const {
+  EmbedBuilder,
+  ApplicationCommandOptionType,
+  ApplicationCommandType,
+  ChannelType,
+  MessageFlags,
+} = require("discord.js");
+const yaml = require("js-yaml");
+const fs = require("fs");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig   = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+const cmdconfig   = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Command = require("../../Structures/Command.js");
+const db      = require("../../Structures/Database.js");
+
+module.exports = new Command({
+  name: cmdconfig.RemoveUser.Command,
+  description: cmdconfig.RemoveUser.Description,
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "user",
+      description: "The user to remove",
+      type: ApplicationCommandOptionType.User,
+      required: true,
+    },
+  ],
+  permissions: cmdconfig.RemoveUser.Permission,
+
+  async run(interaction) {
+    const { getRole } = interaction.client;
+    const SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    const Admin        = await getRole(supportbot.Roles.StaffMember.Admin,  interaction.guild);
+
+    if (!SupportStaff || !Admin) {
+      return interaction.reply("Missing staff/admin roles in config.");
+    }
+    if (
+      !interaction.member.roles.cache.has(SupportStaff.id) &&
+      !interaction.member.roles.cache.has(Admin.id)
+    ) {
+      const NoPerms = new EmbedBuilder()
+        .setTitle("Invalid Permissions!")
+        .setDescription(
+          `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
+        )
+        .setColor(supportbot.Embed.Colours.Warn);
+      return interaction.reply({ embeds: [NoPerms], flags: MessageFlags.Ephemeral });
+    }
+
+    const userToRemove = interaction.options.getUser("user");
+    const ticketChannel = interaction.channel;
+
+    if (
+      (supportbot.Ticket.TicketType === "threads" && !ticketChannel.isThread()) ||
+      (supportbot.Ticket.TicketType === "channels" && ticketChannel.type !== ChannelType.GuildText)
+    ) {
+      const onlyInTicket = new EmbedBuilder()
+        .setTitle(msgconfig.RemoveUser.NotInTicket_Title)
+        .setDescription(msgconfig.RemoveUser.NotInTicket_Description)
+        .setColor(supportbot.Embed.Colours.Error);
+      return interaction.reply({ embeds: [onlyInTicket], flags: MessageFlags.Ephemeral });
+    }
+
+    try {
+      if (supportbot.Ticket.TicketType === "threads") {
+        await ticketChannel.members.remove(userToRemove.id);
+      } else {
+        await ticketChannel.permissionOverwrites.delete(userToRemove.id);
+      }
+
+      db.removeUserFromTicket(ticketChannel.id, userToRemove.id);
+
+      const removedEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.RemoveUser.Removed_Title)
+        .setDescription(msgconfig.RemoveUser.Removed_Message)
+        .setColor(supportbot.Embed.Colours.Success);
+
+      await interaction.reply({ embeds: [removedEmbed], flags: MessageFlags.Ephemeral });
+
+      const removedFromTicketEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.RemoveUser.RemovedFromTicket_Title)
+        .setDescription(
+          msgconfig.RemoveUser.RemovedFromTicket_Description.replace(
+            "%channel_link%",
+            `[${ticketChannel.name}](https://discord.com/channels/${ticketChannel.guild.id}/${ticketChannel.id})`
+          )
+        )
+        .setColor(supportbot.Embed.Colours.General);
+
+      await userToRemove.send({ embeds: [removedFromTicketEmbed] }).catch(() => {});
+    } catch (err) {
+      console.error("Error removing user from the ticket:", err);
+
+      const errorEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.RemoveUser.Error_Title)
+        .setDescription(msgconfig.RemoveUser.Error_Removing)
+        .setColor(supportbot.Embed.Colours.Error);
+
+      await interaction.reply({ embeds: [errorEmbed], flags: MessageFlags.Ephemeral });
+    }
+  },
+});

Commands/Tickets/ticket.js

@@ -0,0 +1,551 @@
+const fs = require("fs");
+const {
+  EmbedBuilder,
+  ApplicationCommandOptionType,
+  ApplicationCommandType,
+  ChannelType,
+  ActionRowBuilder,
+  ButtonBuilder,
+  StringSelectMenuBuilder,
+  StringSelectMenuOptionBuilder,
+  ButtonStyle,
+  MessageCollector,
+  MessageFlags,
+} = require("discord.js");
+const yaml = require("js-yaml");
+
+const db = require("../../Structures/Database.js");
+
+const panelconfig = yaml.load(fs.readFileSync("./Configs/ticket-panel.yml", "utf8"));
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Command = require("../../Structures/Command.js");
+const TicketNumberID = require("../../Structures/TicketID.js");
+
+async function isBlacklisted(userId) {
+  let blacklistData;
+  try {
+    blacklistData = JSON.parse(fs.readFileSync("./Data/BlacklistedUsers.json", "utf8"));
+  } catch (error) {
+    console.error("Error reading BlacklistedUsers.json:", error);
+    return false; 
+  }
+  
+  if (!blacklistData || !Array.isArray(blacklistData.blacklistedUsers)) {
+    console.error("blacklistedUsers is not defined or is not an array");
+    return false;
+  }
+  
+  return blacklistData.blacklistedUsers.includes(userId);
+}
+
+async function getClockedInUsers(guild) {
+  const clockedInUsers = new Set();
+  const rows = guild.members.cache.map(m => m.id);
+  for (const id of rows) {
+    const profile = db.getProfile(id);
+    if (profile && profile.clockedIn) {
+      clockedInUsers.add(id);
+    }
+  }
+  return clockedInUsers;
+}
+
+async function askTicketQuestions(ticketChannel, interaction, questions) {
+  const answers = [];
+  let questionIndex = 0;
+
+  const sendNextQuestion = async () => {
+    if (questionIndex < questions.length) {
+      const questionsEmbed = new EmbedBuilder()
+        .setDescription(`**${questionIndex + 1}.** ${questions[questionIndex]}`)
+        .setColor(supportbot.Embed.Colours.General);
+
+      const questionMessage = await ticketChannel.send({ embeds: [questionsEmbed] });
+
+      const collector = new MessageCollector(ticketChannel, {
+        filter: (m) => m.author.id === interaction.user.id,
+        max: 1,
+        time: 60000,
+      });
+
+      collector.on("collect", async (message) => {
+        answers.push({ question: questions[questionIndex], answer: message.content });
+        questionIndex++;
+        await message.delete();
+        await questionMessage.delete();
+        sendNextQuestion();
+      });
+    } else {
+      const summaryEmbed = new EmbedBuilder()
+        .setTitle(msgconfig.Ticket.TicketQuestions.Details.Title)
+        .setDescription(
+          msgconfig.Ticket.TicketQuestions.Details.Description.replace("%user%", interaction.user.id)
+        )
+        .setColor(supportbot.Embed.Colours.General)
+        .addFields(
+          answers.map((a) => ({
+            name: `Q: ${a.question}`,
+            value: `A: ${a.answer}`,
+            inline: false,
+          }))
+        )
+        .setTimestamp();
+
+      await ticketChannel.send({ embeds: [summaryEmbed] });
+    }
+  };
+
+  sendNextQuestion();
+}
+
+async function assignTicketToUser(ticketChannel, Staff, Admin, interaction, attempts = 0) {
+  try {
+    const clockedInUsers = await getClockedInUsers(interaction.guild);
+
+    if (clockedInUsers.size === 0 || attempts >= 2) {
+      const claimChannel = await interaction.guild.channels.cache.get(supportbot.Ticket.ClaimTickets.Channel);
+      if (claimChannel) {
+        const claimEmbed = new EmbedBuilder()
+          .setTitle(msgconfig.Ticket.ClaimTickets.ClaimTitle)
+          .setDescription(msgconfig.Ticket.ClaimTickets.ClaimMessage)
+          .setColor(supportbot.Embed.Colours.General);
+
+        const claimButton = new ButtonBuilder()
+          .setCustomId(`claimticket-${ticketChannel.id}`)
+          .setLabel(supportbot.Ticket.ClaimTickets.ButtonTitle || "Claim Ticket")
+          .setStyle(ButtonStyle.Primary);
+
+        const row = new ActionRowBuilder().addComponents(claimButton);
+
+        const claimMessage = await claimChannel.send({
+          content: `<@&${Staff.id}> <@&${Admin.id}>`,
+          embeds: [claimEmbed],
+          components: [row],
+        });
+
+        const filter = (i) =>
+          i.customId === `claimticket-${ticketChannel.id}` &&
+          i.member.roles.cache.has(Staff.id);
+        const collector = claimMessage.createMessageComponentCollector({ filter, time: 120000 });
+
+        collector.on("collect", async (i) => {
+          await ticketChannel.send({ content: `<@${i.user.id}> has claimed the ticket.` });
+        });
+
+        collector.on("end", async (collected) => {
+          if (collected.size === 0) {
+            await claimMessage.delete();
+            await claimChannel.send({
+              content: `Ticket is still unclaimed. \nCC: [<@&${Staff.id}> <@&${Admin.id}>]`,
+              embeds: [
+                new EmbedBuilder()
+                  .setDescription(`Ticket is still unclaimed: <#${ticketChannel.id}>`)
+                  .setColor(supportbot.Embed.Colours.Warn),
+              ],
+            });
+          }
+        });
+
+        return null;
+      } else {
+        console.error("Claim channel not found");
+        return null;
+      }
+    }
+
+    const clockedInArray = Array.from(clockedInUsers);
+    const assignedUserId =
+      clockedInArray[Math.floor(Math.random() * clockedInArray.length)];
+    const assignedUser = await interaction.guild.members.fetch(assignedUserId);
+
+    const claimEmbed = new EmbedBuilder()
+      .setTitle(msgconfig.Ticket.ClaimTickets.ClaimTitle)
+      .setDescription(
+        msgconfig.Ticket.ClaimTickets.ClaimMessage.replace("%user%", interaction.user.id)
+      )
+      .setColor(supportbot.Embed.Colours.General);
+
+    const claimButton = new ButtonBuilder()
+      .setCustomId(`claimticket-${ticketChannel.id}`)
+      .setLabel(supportbot.Ticket.ClaimTickets.ButtonTitle || "Claim Ticket")
+      .setStyle(ButtonStyle.Primary);
+
+    const row = new ActionRowBuilder().addComponents(claimButton);
+
+    const claimChannel = await interaction.guild.channels.cache.get(
+      supportbot.Ticket.ClaimTickets.Channel
+    );
+    if (!claimChannel) {
+      console.error("Claim channel not found");
+      return null;
+    }
+
+    const claimMessage = await claimChannel.send({
+      content: `${assignedUser}`,
+      embeds: [claimEmbed],
+      components: [row],
+    });
+
+    const filter = (i) =>
+      i.customId === `claimticket-${ticketChannel.id}` && i.user.id === assignedUserId;
+    const collector = claimMessage.createMessageComponentCollector({ filter, time: 120000 });
+
+    collector.on("collect", async (i) => {
+      await ticketChannel
+        .send({ content: `<@${assignedUserId}>` })
+        .then((msg) => setTimeout(() => msg.delete(), 5000));
+    });
+
+    collector.on("end", async (collected) => {
+      if (collected.size === 0) {
+        await claimMessage.delete();
+
+        if (attempts >= 1) {
+          await claimChannel.send({
+            content: `No one claimed the ticket. Tagging roles: <@&${Staff.id}> <@&${Admin.id}>`,
+            embeds: [
+              new EmbedBuilder()
+                .setDescription(`Ticket is still unclaimed: <#${ticketChannel.id}>`)
+                .setColor(supportbot.Embed.Colours.Warn),
+            ],
+          });
+
+          const claimEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.Ticket.ClaimTickets.ClaimTitle)
+            .setDescription(msgconfig.Ticket.ClaimTickets.ClaimMessage)
+            .setColor(supportbot.Embed.Colours.General);
+
+          const claimButton = new ButtonBuilder()
+            .setCustomId(`claimticket-${ticketChannel.id}`)
+            .setLabel(supportbot.Ticket.ClaimTickets.ButtonTitle)
+            .setEmoji(supportbot.Ticket.ClaimTickets.ButtonEmoji)
+            .setStyle(ButtonStyle.Primary);
+
+          const row = new ActionRowBuilder().addComponents(claimButton);
+
+          const claimMessage = await claimChannel.send({
+            embeds: [claimEmbed],
+            components: [row],
+          });
+
+          const filter = (i) =>
+            i.customId === `claimticket-${ticketChannel.id}` &&
+            i.member.roles.cache.has(Staff.id);
+          const collector = claimMessage.createMessageComponentCollector({
+            filter,
+            time: 120000,
+          });
+
+          collector.on("collect", async (i) => {
+            console.log(`Ticket ${ticketChannel.id} claimed by user ${i.user.id}`);
+            await ticketChannel.member.add(i.user.id);
+          });
+
+          collector.on("end", async (collected) => {
+            if (collected.size === 0) {
+              console.log(
+                `No one claimed the ticket (${ticketChannel.id}), notifying all staff`
+              );
+              await claimMessage.delete();
+
+              await claimChannel.send({
+                content: `No one claimed the ticket. Tagging roles: <@&${Staff.id}> <@&${Admin.id}>`,
+              });
+            }
+          });
+        } else {
+          const ReassigningEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.Ticket.ClaimTickets.ReassigningTitle)
+            .setDescription(
+              msgconfig.Ticket.ClaimTickets.ReassigningMessage.replace("%user%", assignedUserId)
+            )
+            .setColor(supportbot.Embed.Colours.General);
+
+          await claimChannel.send({ embeds: [ReassigningEmbed], components: [] });
+          await assignTicketToUser(ticketChannel, Staff, Admin, interaction, attempts + 1);
+        }
+      }
+    });
+
+    return assignedUserId;
+  } catch (error) {
+    console.error("Error in assignTicketToUser function:", error);
+    return null;
+  }
+}
+
+module.exports = new Command({
+  name: cmdconfig.OpenTicket.Command,
+  description: cmdconfig.OpenTicket.Description,
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: "reason",
+      description: "Ticket Reason",
+      type: ApplicationCommandOptionType.String,
+    },
+  ],
+  permissions: cmdconfig.OpenTicket.Permission,
+
+  async run(interaction) {
+    
+    try {
+
+      if (await isBlacklisted(interaction.user.id)) {
+        return interaction.reply({
+          content: msgconfig.Ticket.Blacklisted,
+          flags: MessageFlags.Ephemeral 
+        });
+      }
+
+      let TicketReason = null;
+      if (supportbot.Ticket.TicketReason) {
+        TicketReason = interaction.reason || null; 
+      }
+
+      let TicketData = { tickets: db.getAllTickets() };
+
+      const { getRole, getChannel } = interaction.client;
+      let User = interaction.guild.members.cache.get(interaction.user.id);
+
+      if (
+        supportbot.Ticket.TicketsPerUser &&
+        TicketData.tickets.filter((t) => t.user === interaction.user.id && t.open).length >= supportbot.Ticket.TicketsPerUser
+      ) {
+        return interaction.reply({
+          embeds: [
+            {
+              title: "Too Many Tickets!",
+              description: `You can't have more than ${supportbot.Ticket.TicketsPerUser} open tickets!`,
+              color: supportbot.Embed.Colours.Warn,
+            },
+          ],
+          flags: MessageFlags.Ephemeral 
+        });
+      }
+
+      let ticketNumberID = await TicketNumberID.pad();
+      const TicketSubject = TicketReason || msgconfig.Ticket.InvalidSubject;
+
+      const TicketExists = new EmbedBuilder()
+        .setTitle("Ticket Exists!")
+        .setDescription(msgconfig.Ticket.TicketExists);
+
+      if (
+        await interaction.guild.channels.cache.find(
+          (ticketChannel) => ticketChannel.name === `${supportbot.Ticket.Channel}${ticketNumberID}`
+        )
+      ) {
+        return await interaction.reply({
+          embeds: [TicketExists],
+          flags: MessageFlags.Ephemeral 
+        });
+      }
+
+      const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+      if (!Staff || !Admin)
+        return interaction.reply({
+          content: "Some roles seem to be missing!\nPlease check for errors when starting the bot.",
+          flags: MessageFlags.Ephemeral 
+        });
+
+      let ticketChannel;
+
+      if (supportbot.Ticket.TicketType === "threads") {
+        const TicketHome = interaction.guild.channels.cache.find(
+          (c) => c.name === supportbot.Ticket.TicketHome || c.id === supportbot.Ticket.TicketHome
+        );
+
+        const channel = await getChannel(supportbot.Ticket.TicketHome, interaction.guild);
+        ticketChannel = await channel.threads.create({
+          name: `${supportbot.Ticket.Channel}${ticketNumberID}`,
+          type: ChannelType.PrivateThread,
+          parent: TicketHome,
+          autoArchiveDuration: 60,
+          reason: 'support ticket',
+        });
+      } else if (supportbot.Ticket.TicketType === "channels") {
+        const category = interaction.guild.channels.cache.find(
+          (c) => c.name === supportbot.Ticket.TicketChannelsCategory || c.id === supportbot.Ticket.TicketChannelsCategory
+        );
+
+        if (!category) {
+          return interaction.reply({
+            content: "The ticket category does not exist!",
+            flags: MessageFlags.Ephemeral 
+          });
+        }
+
+        ticketChannel = await interaction.guild.channels.create({
+          name: `${supportbot.Ticket.Channel}${ticketNumberID}`,
+          type: ChannelType.GuildText,
+          parent: category.id,
+          reason: 'support ticket',
+        });
+
+        if (category.children.size >= 50) {
+          const secondaryCategory = interaction.guild.channels.cache.find(
+            (c) => c.name === supportbot.Ticket.TicketChannelsCategory2 || c.id === supportbot.Ticket.TicketChannelsCategory2
+          );
+
+          if (secondaryCategory) {
+            await ticketChannel.setParent(secondaryCategory.id);
+          } else {
+            return interaction.reply({
+              content: "The secondary ticket category does not exist!",
+              flags: MessageFlags.Ephemeral 
+            });
+          }
+        }
+      }
+
+      if (supportbot.Ticket.ClaimTickets.Enabled) {
+        const assignedUserId = await assignTicketToUser(ticketChannel, Staff, Admin, interaction);
+        if (!assignedUserId) {
+          const claimChannel = await interaction.guild.channels.cache.get(supportbot.Ticket.ClaimTickets.Channel);
+        }
+      }
+
+      if (supportbot.Ticket.TicketType === "threads") {
+        await ticketChannel.members.add(interaction.user.id); 
+
+    } else if (supportbot.Ticket.TicketType === "channels") {
+
+        await ticketChannel.permissionOverwrites.create(interaction.user.id, {
+            ViewChannel: true,
+            SendMessages: true,
+            ReadMessageHistory: true,
+        }); 
+
+        await ticketChannel.permissionOverwrites.create(Admin, {
+          ViewChannel: true,
+          SendMessages: true,
+          ReadMessageHistory: true,
+      }); 
+
+        await ticketChannel.permissionOverwrites.create(interaction.guild.roles.everyone, {
+          ViewChannel: false,
+        }); 
+    }
+
+      db.addTicket({
+        id: ticketChannel.id,
+        name: ticketChannel.name,
+        user: interaction.user.id,
+        number: ticketNumberID,
+        reason: TicketSubject,
+        open: true,
+        subUsers: [],
+        createdAt: new Date().toISOString(),
+        claimedAt: null,
+      });
+      TicketData.tickets = db.getAllTickets();
+
+      const CreatedTicket = new EmbedBuilder()
+        .setDescription(
+          msgconfig.Ticket.TicketCreatedAlert.replace(/%ticketauthor%/g, interaction.user.id)
+            .replace(/%ticketid%/g, ticketChannel.id)
+            .replace(/%ticketusername%/g, interaction.user.username)
+            .replace(/%ticketreason%/g, TicketSubject)
+        )
+        .setColor(supportbot.Embed.Colours.General);
+      await interaction.reply({ embeds: [CreatedTicket], flags: MessageFlags.Ephemeral  });
+
+      const TicketMessage = new EmbedBuilder()
+        .setAuthor({
+          name: msgconfig.Ticket.TicketAuthorTitle.replace(/%ticketauthor%/g, interaction.user.id)
+            .replace(/%ticketid%/g, ticketChannel.id)
+            .replace(/%ticketusername%/g, interaction.user.username),
+          iconURL: interaction.user.displayAvatarURL(),
+        })
+        .setTitle(
+          msgconfig.Ticket.TicketTitle.replace(/%ticketauthor%/g, interaction.user.id)
+            .replace(/%ticketid%/g, ticketChannel.id)
+            .replace(/%ticketusername%/g, interaction.user.username)
+        )
+        .setDescription(
+          msgconfig.Ticket.TicketMessage.replace(/%ticketauthor%/g, interaction.user.id)
+            .replace(/%ticketid%/g, ticketChannel.id)
+            .replace(/%ticketusername%/g, interaction.user.username)
+            .replace(/%ticketreason%/g, TicketSubject)
+        )
+        .setColor(supportbot.Embed.Colours.General);
+
+      if (supportbot.Ticket.TicketReason && TicketReason) {
+        TicketMessage.addFields(
+          { name: "Reason", value: TicketReason, inline: false }
+        );
+      }
+
+      const SelectMenus = new StringSelectMenuBuilder()
+      .setCustomId("ticketcontrolpanel")
+      .setPlaceholder("Ticket Control Panel")
+      .addOptions(
+        new StringSelectMenuOptionBuilder()
+          .setLabel("Close")
+          .setDescription("Close the ticket.")
+          .setEmoji(supportbot.SelectMenus.Tickets.CloseEmoji)
+          .setValue("ticketclose"),
+        new StringSelectMenuOptionBuilder()
+          .setLabel("Voice Channel")
+          .setDescription("Create a support voice channel.")
+          .setEmoji(supportbot.SelectMenus.Tickets.VCEmoji)
+          .setValue("supportvc"),
+        new StringSelectMenuOptionBuilder()
+          .setLabel("Archive")
+          .setDescription("Archive the ticket.")
+          .setEmoji(supportbot.SelectMenus.Tickets.ArchiveEmoji)
+          .setValue("archiveticket"),
+        ...(supportbot.Ticket.TicketType === "threads" ? [
+          new StringSelectMenuOptionBuilder()
+            .setLabel("Lock Ticket")
+            .setDescription("Lock the ticket.")
+            .setEmoji(supportbot.SelectMenus.Tickets.LockEmoji)
+            .setValue("lockticket")
+        ] : []), 
+        new StringSelectMenuOptionBuilder()
+          .setLabel("Rename Ticket")
+          .setDescription("Rename the ticket.")
+          .setEmoji(supportbot.SelectMenus.Tickets.RenameEmoji)
+          .setValue("renameticket")
+      );
+
+        if (supportbot.Ticket.TicketType === "threads") {
+          SelectMenus.addOptions(
+            new StringSelectMenuOptionBuilder()
+              .setLabel("Enable Invites")
+              .setDescription("Enable invites.")
+              .setEmoji(supportbot.SelectMenus.Tickets.EnableInvitesEmoji)
+              .setValue("enableinvites"),
+            new StringSelectMenuOptionBuilder()
+              .setLabel("Disable Invites")
+              .setDescription("Disable invites.")
+              .setEmoji(supportbot.SelectMenus.Tickets.DisableInvitesEmoji)
+              .setValue("disableinvites"),
+          );
+        }
+
+      const row2 = new ActionRowBuilder().addComponents(SelectMenus);
+
+      await ticketChannel.send({
+        embeds: [TicketMessage],
+        components: [row2],
+      });
+
+      if (supportbot.Ticket.Questions.Enabled) {
+        const questions = supportbot.Ticket.Questions.List || [];
+        
+        if (questions.length > 0) {
+          await askTicketQuestions(ticketChannel, interaction, questions);
+        }
+}
+      
+    } catch (error) {
+      console.error("Error in run method:", error);
+    }
+  },
+});

Commands/Tickets/ticketpanel.js

@@ -0,0 +1,113 @@
+const fs = require("fs");
+const {
+  EmbedBuilder,
+  ApplicationCommandType,
+  ActionRowBuilder,
+  ButtonBuilder,
+  MessageFlags,
+} = require("discord.js");
+const yaml = require("js-yaml");
+
+const panelconfig = yaml.load(fs.readFileSync("./Configs/ticket-panel.yml", "utf8"));
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+const Command = require("../../Structures/Command.js");
+const db = require("../../Structures/Database.js");
+
+module.exports = new Command({
+  name: cmdconfig.TicketPanel.Command,
+  description: cmdconfig.TicketPanel.Description,
+  type: ApplicationCommandType.ChatInput,
+  options: [],
+  permissions: cmdconfig.TicketPanel.Permission,
+
+  async run(interaction) {
+    if (!panelconfig.Panel) {
+      console.log(
+        "\u001b[31m",
+        `[TICKET PANEL]`,
+        "\u001b[33m",
+        "Ticket Panel is not setup, You can set this in", `\u001b[31m`, '/Configs/ticket-panel.yml', `\n  `,
+      );
+      return interaction.reply({
+        content: "Ticket Panel is not set up. Please configure it in `/Configs/ticket-panel.yml`.",
+        flags: MessageFlags.Ephemeral 
+      });
+    }
+
+    const { getChannel } = interaction.client;
+
+    const channel = await getChannel(
+      supportbot.Ticket.TicketHome,
+      interaction.guild
+    );
+
+    if (!channel) {
+      console.log(`[TICKET PANEL] ${channelName} channel not found. Please check your config file.`);
+      return interaction.reply({
+        content: `${channelName} channel not found. Please check your config file.`,
+        flags: MessageFlags.Ephemeral 
+      });
+    }
+
+    const panelRow = db.getTicketPanel();
+    if (panelRow) {
+      try {
+        await channel.messages.fetch(panelRow.message_id);
+        return interaction.reply({
+          content: "Ticket panel message already exists.",
+          flags: MessageFlags.Ephemeral 
+        });
+      } catch (err) {}
+    }
+
+    let embed = new EmbedBuilder()
+      .setTitle(panelconfig.PanelTitle)
+      .setColor(panelconfig.PanelColour)
+      .setFooter({
+        text: supportbot.Embed.Footer,
+        iconURL: interaction.user.displayAvatarURL(),
+      });
+
+    if (panelconfig.TicketPanel_Description) {
+      embed.setDescription(panelconfig.PanelMessage);
+    }
+
+    if (panelconfig.TicketPanel_Thumbnail) {
+      embed.setThumbnail(panelconfig.PanelThumbnail);
+    }
+
+    if (panelconfig.TicketPanel_Image) {
+      embed.setImage(panelconfig.PanelImage);
+    }
+
+    const createTicketButton = new ButtonBuilder()
+      .setCustomId("createticket")
+      .setLabel(panelconfig.Button.Text)
+      .setEmoji(panelconfig.Button.Emoji)
+      .setStyle(panelconfig.Button.Color);
+
+    let row = new ActionRowBuilder().addComponents(createTicketButton);
+
+    try {
+      const message = await channel.send({
+        embeds: [embed],
+        components: [row],
+      });
+
+      db.saveTicketPanel(message.id, channel.id);
+
+      return interaction.reply({
+        content: "Ticket panel message has been sent!",
+        flags: MessageFlags.Ephemeral 
+      });
+    } catch (e) {
+      console.log("Error sending message:", e);
+      return interaction.reply({
+        content: "An error occurred while sending the ticket panel message.",
+        flags: MessageFlags.Ephemeral 
+      });
+    }
+  },
+});

Commands/Utils/embed.js

@@ -0,0 +1,468 @@
+const { 
+  ApplicationCommandType, 
+  ApplicationCommandOptionType,
+  ActionRowBuilder, 
+  ButtonBuilder, 
+  EmbedBuilder,
+  StringSelectMenuBuilder,
+  ModalBuilder,
+  TextInputBuilder,
+  TextInputStyle,
+  ButtonStyle,
+  ComponentType,
+  MessageFlags,
+} = require('discord.js');
+const Command = require('../../Structures/Command.js');
+const fs = require('fs');
+const yaml = require('js-yaml');
+
+const supportbot = yaml.load(fs.readFileSync('./Configs/supportbot.yml', 'utf8'));
+const cmdconfig = yaml.load(fs.readFileSync('./Configs/commands.yml', 'utf8'));
+const msgconfig = yaml.load(fs.readFileSync('./Configs/messages.yml', 'utf8'));
+
+function parseColor(color) {
+  if (!color) return 0x5865F2;
+  if (typeof color === 'number') return color;
+  if (typeof color !== 'string') return 0x5865F2;
+  color = color.replace('#', '');
+  if (/^[0-9A-F]{6}$/i.test(color)) {
+    return parseInt(color, 16);
+  }
+  return 0x5865F2;
+}
+
+module.exports = new Command({
+  name: cmdconfig.Embed.Command,
+  description: cmdconfig.Embed.Description,
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: 'channel',
+      description: 'Select channel to send the message',
+      type: ApplicationCommandOptionType.Channel,
+      required: true
+    }
+  ],
+  permissions: cmdconfig.Embed.Permission,
+
+  async run(interaction) {
+    const { getRole } = interaction.client;
+    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+    if (!SupportStaff || !Admin) {
+      return interaction.reply('Some roles seem to be missing!\nPlease check for errors when starting the bot.');
+    }
+
+    if (!interaction.member.roles.cache.has(SupportStaff.id) && 
+        !interaction.member.roles.cache.has(Admin.id)) {
+      const NoPerms = new EmbedBuilder()
+        .setTitle('Invalid Permissions!')
+        .setDescription(`${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``)
+        .setColor(0xFF0000);
+      return interaction.reply({ embeds: [NoPerms], flags: MessageFlags.Ephemeral });
+    }
+
+    const channel = interaction.options.getChannel('channel');
+    
+    const messageData = {
+      type: 'embed',
+      title: 'New Embed',
+      description: 'Click the buttons below to edit this embed',
+      color: 0x5865F2,
+      fields: [],
+      footer: null,
+      thumbnail: null,
+      image: null,
+      timestamp: false
+    };
+
+    function createEmbed() {
+      const embed = new EmbedBuilder()
+        .setTitle(messageData.title)
+        .setDescription(messageData.description)
+        .setColor(messageData.color);
+
+      if (messageData.fields.length > 0) {
+        embed.addFields(messageData.fields);
+      }
+      if (messageData.footer) {
+        embed.setFooter({ text: messageData.footer });
+      }
+      if (messageData.thumbnail) {
+        embed.setThumbnail(messageData.thumbnail);
+      }
+      if (messageData.image) {
+        embed.setImage(messageData.image);
+      }
+      if (messageData.timestamp) {
+        embed.setTimestamp();
+      }
+
+      return embed;
+    }
+
+    const typeRow = new ActionRowBuilder()
+      .addComponents(
+        new StringSelectMenuBuilder()
+          .setCustomId('message_type')
+          .setPlaceholder('Select message type')
+          .addOptions([
+            {
+              label: 'Embed Message',
+              description: 'Send as an embedded message',
+              value: 'embed'
+            },
+            {
+              label: 'Text Message',
+              description: 'Send as a plain text message',
+              value: 'text'
+            }
+          ])
+      );
+
+    function createButtons(messageType) {
+      const buttons = [];
+      
+      if (messageType === 'embed') {
+        const row1 = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('edit_title')
+              .setLabel('Edit Title')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_description')
+              .setLabel('Edit Description')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_color')
+              .setLabel('Edit Color')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('add_field')
+              .setLabel('Add Field')
+              .setStyle(ButtonStyle.Secondary)
+          );
+
+        const row2 = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('edit_footer')
+              .setLabel('Edit Footer')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_image')
+              .setLabel('Add Image')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('edit_thumbnail')
+              .setLabel('Add Thumbnail')
+              .setStyle(ButtonStyle.Secondary),
+            new ButtonBuilder()
+              .setCustomId('toggle_timestamp')
+              .setLabel('Toggle Timestamp')
+              .setStyle(ButtonStyle.Secondary)
+          );
+        
+        buttons.push(row1, row2);
+      } else {
+        const textRow = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('edit_description')
+              .setLabel('Edit Text')
+              .setStyle(ButtonStyle.Secondary)
+          );
+        
+        buttons.push(textRow);
+      }
+
+      // Send button always shows
+      const sendRow = new ActionRowBuilder()
+        .addComponents(
+          new ButtonBuilder()
+            .setCustomId('send_message')
+            .setLabel('Send')
+            .setStyle(ButtonStyle.Success)
+        );
+      
+      buttons.push(sendRow);
+      return buttons;
+    }
+
+    async function updatePreview(i) {
+      if (messageData.type === 'embed') {
+        await i.update({
+          content: 'Customize your message:',
+          embeds: [createEmbed()],
+          components: [typeRow, ...createButtons('embed')]
+        });
+      } else {
+        await i.update({
+          content: messageData.description,
+          embeds: [],
+          components: [typeRow, ...createButtons('text')]
+        });
+      }
+    }
+
+    const message = await interaction.reply({
+      content: messageData.type === 'text' ? messageData.description : 'Customize your message:',
+      components: [typeRow, ...createButtons(messageData.type)],
+      embeds: messageData.type === 'embed' ? [createEmbed()] : [],
+      flags: MessageFlags.Ephemeral 
+    });
+
+    const collector = message.createMessageComponentCollector({
+      time: 900000
+    });
+
+    collector.on('collect', async (i) => {
+      if (i.user.id !== interaction.user.id) {
+        return i.reply({ 
+          content: 'You cannot edit this message.', 
+          flags: MessageFlags.Ephemeral  
+        });
+      }
+
+      switch (i.customId) {
+        case 'message_type':
+          messageData.type = i.values[0];
+          await updatePreview(i);
+          break;
+
+        case 'edit_description':
+          const descModal = new ModalBuilder()
+            .setCustomId('desc_modal')
+            .setTitle(messageData.type === 'embed' ? 'Edit Description' : 'Edit Text');
+
+          descModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('desc_input')
+                  .setLabel(messageData.type === 'embed' ? 'Description' : 'Message Text')
+                  .setStyle(TextInputStyle.Paragraph)
+                  .setValue(messageData.description)
+                  .setMaxLength(4000)
+              )
+          );
+
+          await i.showModal(descModal);
+          break;
+
+        case 'edit_title':
+          const titleModal = new ModalBuilder()
+            .setCustomId('title_modal')
+            .setTitle('Edit Title');
+
+          titleModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('title_input')
+                  .setLabel('Title')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.title)
+                  .setMaxLength(256)
+              )
+          );
+
+          await i.showModal(titleModal);
+          break;
+
+        case 'edit_color':
+          const colorModal = new ModalBuilder()
+            .setCustomId('color_modal')
+            .setTitle('Edit Color');
+
+          colorModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('color_input')
+                  .setLabel('Color (HEX)')
+                  .setStyle(TextInputStyle.Short)
+                  .setPlaceholder('#FF0000')
+                  .setMinLength(6)
+                  .setMaxLength(7)
+                  .setValue(messageData.color.toString(16).padStart(6, '0'))
+              )
+          );
+
+          await i.showModal(colorModal);
+          break;
+
+        case 'add_field':
+          const fieldModal = new ModalBuilder()
+            .setCustomId('field_modal')
+            .setTitle('Add Field');
+
+          fieldModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('field_name')
+                  .setLabel('Field Name')
+                  .setStyle(TextInputStyle.Short)
+                  .setMaxLength(256)
+              ),
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('field_value')
+                  .setLabel('Field Value')
+                  .setStyle(TextInputStyle.Paragraph)
+                  .setMaxLength(1024)
+              ),
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('field_inline')
+                  .setLabel('Inline? (true/false)')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue('false')
+                  .setPlaceholder('true or false')
+              )
+          );
+
+          await i.showModal(fieldModal);
+          break;
+
+        case 'edit_footer':
+          const footerModal = new ModalBuilder()
+            .setCustomId('footer_modal')
+            .setTitle('Edit Footer');
+
+          footerModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('footer_input')
+                  .setLabel('Footer Text')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.footer || '')
+                  .setMaxLength(2048)
+              )
+          );
+
+          await i.showModal(footerModal);
+          break;
+
+        case 'edit_image':
+          const imageModal = new ModalBuilder()
+            .setCustomId('image_modal')
+            .setTitle('Add Image');
+
+          imageModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('image_input')
+                  .setLabel('Image URL')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.image || '')
+                  .setPlaceholder('https://example.com/image.png')
+              )
+          );
+
+          await i.showModal(imageModal);
+          break;
+
+        case 'edit_thumbnail':
+          const thumbnailModal = new ModalBuilder()
+            .setCustomId('thumbnail_modal')
+            .setTitle('Add Thumbnail');
+
+          thumbnailModal.addComponents(
+            new ActionRowBuilder()
+              .addComponents(
+                new TextInputBuilder()
+                  .setCustomId('thumbnail_input')
+                  .setLabel('Thumbnail URL')
+                  .setStyle(TextInputStyle.Short)
+                  .setValue(messageData.thumbnail || '')
+                  .setPlaceholder('https://example.com/thumbnail.png')
+              )
+          );
+
+          await i.showModal(thumbnailModal);
+          break;
+
+        case 'toggle_timestamp':
+          messageData.timestamp = !messageData.timestamp;
+          await updatePreview(i);
+          break;
+
+        case 'send_message':
+          try {
+            if (messageData.type === 'embed') {
+              await channel.send({ embeds: [createEmbed()] });
+            } else {
+              await channel.send(messageData.description);
+            }
+            await i.update({ 
+              content: 'Message sent successfully!', 
+              components: [], 
+              embeds: [] 
+            });
+            collector.stop();
+          } catch (error) {
+            await i.reply({ 
+              content: 'Failed to send message. Please check channel permissions.', 
+              flags: MessageFlags.Ephemeral  
+            });
+          }
+          break;
+      }
+    });
+
+    // Handle modal submissions
+    interaction.client.on('interactionCreate', async (modal) => {
+      if (!modal.isModalSubmit()) return;
+      if (modal.user.id !== interaction.user.id) return;
+
+      switch (modal.customId) {
+        case 'title_modal':
+          messageData.title = modal.fields.getTextInputValue('title_input');
+          break;
+        case 'desc_modal':
+          messageData.description = modal.fields.getTextInputValue('desc_input');
+          break;
+        case 'color_modal':
+          messageData.color = parseColor(modal.fields.getTextInputValue('color_input'));
+          break;
+        case 'field_modal':
+          const inlineValue = modal.fields.getTextInputValue('field_inline').toLowerCase();
+          messageData.fields.push({
+            name: modal.fields.getTextInputValue('field_name'),
+            value: modal.fields.getTextInputValue('field_value'),
+            inline: inlineValue === 'true'
+          });
+          break;
+        case 'footer_modal':
+          messageData.footer = modal.fields.getTextInputValue('footer_input');
+          break;
+        case 'image_modal':
+          messageData.image = modal.fields.getTextInputValue('image_input');
+          break;
+        case 'thumbnail_modal':
+          messageData.thumbnail = modal.fields.getTextInputValue('thumbnail_input');
+          break;
+        default:
+          return;
+      }
+
+      await updatePreview(modal);
+    });
+
+    collector.on('end', () => {
+      interaction.editReply({
+        content: 'Message editor timed out.',
+        components: [],
+        embeds: []
+      }).catch(() => {});
+    });
+  }
+});

Commands/Utils/mod.js

@@ -0,0 +1,261 @@
+const fs = require("fs");
+const { ApplicationCommandOptionType, ApplicationCommandType, EmbedBuilder, ActionRowBuilder, ButtonBuilder, ButtonStyle, ComponentType, MessageFlags } = require("discord.js");
+const yaml = require("js-yaml");
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Command = require("../../Structures/Command.js");
+
+// Function to chunk array into smaller arrays
+function chunkArray(arr, size) {
+  const chunks = [];
+  for (let i = 0; i < arr.length; i += size) {
+    chunks.push(arr.slice(i, i + size));
+  }
+  return chunks;
+}
+
+module.exports = new Command({
+  name: cmdconfig.Mod.Command,
+  description: cmdconfig.Mod.Command,
+  type: ApplicationCommandType.ChatInput,
+  options: [
+    {
+      name: cmdconfig.Mod.TicketBlacklist.Command,
+      description: cmdconfig.Mod.TicketBlacklist.Description,
+      type: ApplicationCommandOptionType.SubcommandGroup,
+      options: [
+        {
+          name: cmdconfig.Mod.TicketBlacklist.Add.Command,
+          description: msgconfig.Mod.TicketBlacklist.Add.Description || "Add a user to the ticket blacklist",
+          type: ApplicationCommandOptionType.Subcommand,
+          options: [
+            {
+              name: 'user',
+              description: msgconfig.Mod.TicketBlacklist.Add.UserDescription || "User to blacklist",
+              type: ApplicationCommandOptionType.User,
+              required: true
+            },
+            {
+              name: 'reason', 
+              description: msgconfig.Mod.TicketBlacklist.Add.ReasonDescription || "Reason for blacklisting",
+              type: ApplicationCommandOptionType.String,
+              required: false
+            }
+          ]
+        },
+        {
+          name: cmdconfig.Mod.TicketBlacklist.Remove.Command,
+          description: msgconfig.Mod.TicketBlacklist.Remove.Description || "Remove a user from the ticket blacklist",
+          type: ApplicationCommandOptionType.Subcommand,
+          options: [
+            {
+              name: 'user',
+              description: msgconfig.Mod.TicketBlacklist.Remove.UserDescription || "User to remove from blacklist",
+              type: ApplicationCommandOptionType.User,
+              required: true
+            },
+            {
+              name: 'reason',
+              description: msgconfig.Mod.TicketBlacklist.Remove.ReasonDescription || "Reason for removing from blacklist",
+              type: ApplicationCommandOptionType.String,
+              required: false
+            }
+          ]
+        },
+        {
+          name: "view",
+          description: msgconfig.Mod.TicketBlacklist.View.Description || "View all blacklisted users",
+          type: ApplicationCommandOptionType.Subcommand,
+        }
+      ]
+    }
+  ],
+  permissions: cmdconfig.Mod.Permission,
+
+  async run(interaction) {
+    const { getRole } = interaction.client;
+
+    let SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+    let Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+    let Moderator = await getRole(supportbot.Roles.StaffMember.Moderator, interaction.guild);
+
+    if (!SupportStaff || !Admin || !Moderator) {
+      const missingRolesEmbed = new EmbedBuilder()
+        .setDescription(msgconfig.Error.InvalidChannel || "Required roles are missing!")
+        .setColor(supportbot.Embed.Colours.Warn);
+      return interaction.reply({ embeds: [missingRolesEmbed] });
+    }
+
+    const NoPerms = new EmbedBuilder()
+      .setDescription(msgconfig.Error.IncorrectPerms || "You do not have the correct permissions!")
+      .setColor(supportbot.Embed.Colours.Warn);
+
+    if (!interaction.member.roles.cache.has(Admin.id) && !interaction.member.roles.cache.has(Moderator.id) && (!supportbot.Mod.AllowSupportStaff || !interaction.member.roles.cache.has(SupportStaff.id))) {
+      return interaction.reply({ embeds: [NoPerms] });
+    }
+
+    const subcommand = interaction.options.getSubcommand(false);
+    const user = interaction.options.getUser('user');
+    const reason = interaction.options.getString('reason') || "No reason provided"; 
+
+    try {
+      let blacklistedUsers;
+      try {
+        blacklistedUsers = JSON.parse(fs.readFileSync("./Data/BlacklistedUsers.json", "utf8")).blacklistedUsers;
+        if (!Array.isArray(blacklistedUsers)) {
+          blacklistedUsers = [];
+        }
+      } catch (error) {
+        blacklistedUsers = [];
+      }
+
+      if (subcommand === cmdconfig.Mod.TicketBlacklist.Add.Command) {
+        if (blacklistedUsers.includes(user.id)) {
+          const alreadyBlacklistedEmbed = new EmbedBuilder()
+            .setDescription(msgconfig.Mod.TicketBlacklist.Add.AlreadyBlacklisted.replace("{userTag}", user.tag) || ":x: User is already blacklisted.")
+            .setColor(supportbot.Embed.Colours.Warn);
+          return interaction.reply({ embeds: [alreadyBlacklistedEmbed], flags: MessageFlags.Ephemeral  });
+        }
+
+        blacklistedUsers.push(user.id);
+        fs.writeFileSync("./Data/BlacklistedUsers.json", JSON.stringify({ "blacklistedUsers": blacklistedUsers }, null, 4));
+
+        const successEmbed = new EmbedBuilder()
+          .setDescription(msgconfig.Mod.TicketBlacklist.Add.Success.replace("{userTag}", user.tag) || ":white_check_mark: User has been blacklisted.")
+          .setColor(supportbot.Embed.Colours.Success);
+
+        const blacklistChannel = interaction.guild.channels.cache.get(supportbot.Ticket.Log.TicketBlacklistLog);
+        if (blacklistChannel) {
+          const blacklistLogEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.TicketBlacklistLog.Title || "Ticket Blacklist Log")
+            .setColor(msgconfig.TicketBlacklistLog.Colour || supportbot.Embed.Colours.Success)
+            .setFooter({ text: supportbot.Embed.Footer, iconURL: interaction.user.displayAvatarURL() })
+            .setDescription(`> **User:** ${user.tag} (\`${user.id}\`)\n> **Actioned by:** <@${interaction.user.id}>`)
+            .addFields({ name: "Action", value: "\`\`\`Removed from blacklist\`\`\`", inline: false })
+            .addFields({ name: "Reason", value: `\`\`\`${reason}\`\`\``, inline: false });
+
+          blacklistChannel.send({ embeds: [blacklistLogEmbed] });
+        }
+
+        return interaction.reply({
+          embeds: [successEmbed],
+          flags: MessageFlags.Ephemeral  
+        });
+
+      } else if (subcommand === cmdconfig.Mod.TicketBlacklist.Remove.Command) {
+        if (!blacklistedUsers.includes(user.id)) {
+          const notBlacklistedEmbed = new EmbedBuilder()
+            .setDescription(msgconfig.Mod.TicketBlacklist.Remove.NotBlacklisted.replace("{userTag}", user.tag) || ":x: User is not blacklisted.")
+            .setColor(supportbot.Embed.Colours.Warn);
+          return interaction.reply({ embeds: [notBlacklistedEmbed], flags: MessageFlags.Ephemeral  });
+        }
+
+        blacklistedUsers = blacklistedUsers.filter(id => id !== user.id);
+        fs.writeFileSync("./Data/BlacklistedUsers.json", JSON.stringify({ "blacklistedUsers": blacklistedUsers }, null, 4));
+
+        const removedEmbed = new EmbedBuilder()
+          .setDescription(msgconfig.Mod.TicketBlacklist.Remove.Success.replace("{userTag}", user.tag) || ":white_check_mark: User has been removed from the blacklist.")
+          .setColor(supportbot.Embed.Colours.Success);
+
+        const blacklistChannel = interaction.guild.channels.cache.get(supportbot.Ticket.Log.TicketBlacklistLog);
+        if (blacklistChannel) {
+          const blacklistLogEmbed = new EmbedBuilder()
+            .setTitle(msgconfig.TicketBlacklistLog.Title || "Ticket Blacklist Log")
+            .setColor(msgconfig.TicketBlacklistLog.Colour || supportbot.Embed.Colours.Success)
+            .setFooter({ text: supportbot.Embed.Footer, iconURL: interaction.user.displayAvatarURL() })
+            .setDescription(`> **User:** ${user.tag} (\`${user.id}\`)\n> **Actioned by:** <@${interaction.user.id}>`)
+            .addFields({ name: "Action", value: "\`\`\`Removed from blacklist\`\`\`", inline: false })
+            .addFields({ name: "Reason", value: `\`\`\`${reason}\`\`\``, inline: false });
+
+          blacklistChannel.send({ embeds: [blacklistLogEmbed] });
+        }
+
+        return interaction.reply({ embeds: [removedEmbed], flags: MessageFlags.Ephemeral  });
+
+      } else if (subcommand === "view") {
+        if (blacklistedUsers.length === 0) {
+          const noBlacklistedUsersEmbed = new EmbedBuilder()
+            .setDescription(msgconfig.Mod.TicketBlacklist.View.NoBlacklistedUsers || "No users are blacklisted.")
+            .setColor(supportbot.Embed.Colours.Success);
+          return interaction.reply({ embeds: [noBlacklistedUsersEmbed], flags: MessageFlags.Ephemeral  });
+        }
+
+        const chunkedUsers = chunkArray(blacklistedUsers, 5);
+        let currentPage = 0;
+
+        const createEmbed = (page) => {
+          return new EmbedBuilder()
+            .setTitle(msgconfig.Mod.TicketBlacklist.View.EmbedTitle || "Blacklisted Users")
+            .setDescription(chunkedUsers[page].map(id => `<@${id}>`).join("\n"))
+            .setColor(supportbot.Embed.Colours.Success)
+            .setFooter({ text: `Page ${page + 1} of ${chunkedUsers.length}` });
+        };
+
+        const buttons = new ActionRowBuilder()
+          .addComponents(
+            new ButtonBuilder()
+              .setCustomId('previous')
+              .setLabel('Previous')
+              .setStyle(ButtonStyle.Secondary)
+              .setDisabled(currentPage === 0),
+            new ButtonBuilder()
+              .setCustomId('next')
+              .setLabel('Next')
+              .setStyle(ButtonStyle.Secondary)
+              .setDisabled(currentPage === chunkedUsers.length - 1)
+          );
+
+        const response = await interaction.reply({
+          embeds: [createEmbed(currentPage)],
+          components: chunkedUsers.length > 1 ? [buttons] : [],
+          flags: MessageFlags.Ephemeral 
+        });
+
+        if (chunkedUsers.length <= 1) return;
+
+        const collector = response.createMessageComponentCollector({
+          componentType: ComponentType.Button,
+          time: 60000 
+        });
+
+        collector.on('collect', async (i) => {
+          if (i.user.id !== interaction.user.id) {
+            return i.reply({
+              content: 'You cannot use these buttons.',
+              flags: MessageFlags.Ephemeral 
+            });
+          }
+
+          if (i.customId === 'previous' && currentPage > 0) {
+            currentPage--;
+          } else if (i.customId === 'next' && currentPage < chunkedUsers.length - 1) {
+            currentPage++;
+          }
+
+          buttons.components[0].setDisabled(currentPage === 0);
+          buttons.components[1].setDisabled(currentPage === chunkedUsers.length - 1);
+
+          await i.update({
+            embeds: [createEmbed(currentPage)],
+            components: [buttons]
+          });
+        });
+
+        collector.on('end', () => {
+          buttons.components.forEach(button => button.setDisabled(true));
+          interaction.editReply({
+            components: [buttons]
+          }).catch(() => {});
+        });
+      }
+    } catch (error) {
+      console.error("Error in mod command:", error);
+      const errorEmbed = new EmbedBuilder()
+        .setDescription(msgconfig.Error.ActionFailed || "An error occurred while processing your request.")
+        .setColor(supportbot.Embed.Colours.Warn);
+      interaction.reply({ embeds: [errorEmbed], flags: MessageFlags.Ephemeral  });
+    }
+  }
+});

Commands/Utils/settings.js

@@ -0,0 +1,237 @@
+const { Command } = require('../../Structures/Addon.js');
+const Discord = require("discord.js");
+const fs = require("fs");
+const yaml = require("js-yaml");
+const db = require("../../Structures/Database.js");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+async function loadSettings() {
+  return new Promise((resolve, reject) => {
+    db.get("SELECT data FROM settings WHERE id = 1", (err, row) => {
+      if (err) return reject(err);
+      if (!row) return resolve({});
+      try {
+        resolve(JSON.parse(row.data));
+      } catch (e) {
+        resolve({});
+      }
+    });
+  });
+}
+
+async function saveSettings(settings) {
+  const data = JSON.stringify(settings);
+  return new Promise((resolve, reject) => {
+    db.run(
+      "INSERT INTO settings (id, data) VALUES (1, ?) ON CONFLICT(id) DO UPDATE SET data = excluded.data",
+      [data],
+      (err) => (err ? reject(err) : resolve())
+    );
+  });
+}
+
+module.exports = new Command({
+  name: cmdconfig.Settings.Command,
+  description: cmdconfig.Settings.Description,
+  permissions: cmdconfig.Settings.Permission,
+  options: [
+    {
+      name: 'setstatus',
+      type: Discord.ApplicationCommandOptionType.Subcommand,
+      description: 'Set the bot status',
+      options: [
+        {
+          name: 'status',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'Choose the bot status',
+          required: true,
+          choices: [
+            { name: 'Online 🟢', value: 'online' },
+            { name: 'Idle 🌙', value: 'idle' },
+            { name: 'Do Not Disturb ⛔', value: 'dnd' },
+            { name: 'Invisible 👻', value: 'invisible' }
+          ],
+        },
+      ],
+    },
+    {
+      name: 'setactivity',
+      type: Discord.ApplicationCommandOptionType.Subcommand,
+      description: 'Set the bot activity',
+      options: [
+        {
+          name: 'type',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'Choose the activity type',
+          required: true,
+          choices: [
+            { name: 'Playing 🎮', value: 'PLAYING' },
+            { name: 'Watching 👀', value: 'WATCHING' },
+            { name: 'Listening 🎧', value: 'LISTENING' },
+            { name: 'Competing 🏆', value: 'COMPETING' }
+          ],
+        },
+        {
+          name: 'message',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'The activity message',
+          required: true,
+        },
+      ],
+    },
+    {
+      name: 'streammode',
+      type: Discord.ApplicationCommandOptionType.Subcommand,
+      description: 'Set the bot streaming status',
+      options: [
+        {
+          name: 'toggle',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'Turn streaming mode on or off',
+          required: true,
+          choices: [
+            { name: 'On', value: 'on' },
+            { name: 'Off', value: 'off' }
+          ],
+        },
+        {
+          name: 'twitchurl',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'Twitch stream URL (Required if turning on)',
+          required: false,
+        },
+      ],
+    },
+    {
+      name: 'setnickname',
+      type: Discord.ApplicationCommandOptionType.Subcommand,
+      description: 'Set the bot nickname',
+      options: [
+        {
+          name: 'nickname',
+          type: Discord.ApplicationCommandOptionType.String,
+          description: 'The new nickname for the bot',
+          required: true,
+        },
+      ],
+    },
+  ],
+
+  async run(interaction) {
+    const subcommand = interaction.options.getSubcommand();
+    const settings = await loadSettings();
+
+    if (subcommand === 'setstatus') {
+      const status = interaction.options.getString('status');
+
+      try {
+        interaction.client.user.setPresence({
+          status: status,
+          activities: interaction.client.user.presence.activities || [],
+        });
+
+        settings.status = status;
+        await saveSettings(settings);
+
+        const embed = new Discord.EmbedBuilder()
+          .setDescription(`Status set to **${status.charAt(0).toUpperCase() + status.slice(1)}**`)
+          .setColor(supportbot.Embed.Colours.General);
+
+        return interaction.reply({ embeds: [embed], flags: Discord.MessageFlags.Ephemeral });
+      } catch (error) {
+        return interaction.reply({ content: `Failed to set status: ${error.message}`, flags: Discord.MessageFlags.Ephemeral });
+      }
+    } 
+    
+    if (subcommand === 'setactivity') {
+      const activityType = interaction.options.getString('type');
+      const activityMessage = interaction.options.getString('message');
+
+      try {
+        interaction.client.user.setPresence({
+          activities: [{ name: activityMessage, type: Discord.ActivityType[activityType] }],
+          status: interaction.client.user.presence.status || 'online',
+        });
+
+        settings.activity = { type: activityType, message: activityMessage };
+        await saveSettings(settings);
+
+        const embed = new Discord.EmbedBuilder()
+          .setDescription(`Activity set to **${activityType.toLowerCase()} ${activityMessage}**`)
+          .setColor(supportbot.Embed.Colours.General);
+
+        return interaction.reply({ embeds: [embed], flags: Discord.MessageFlags.Ephemeral  });
+      } catch (error) {
+        return interaction.reply({ content: `Failed to set activity: ${error.message}`, flags: Discord.MessageFlags.Ephemeral  });
+      }
+    } else if (subcommand === 'streammode') {
+      const toggle = interaction.options.getString('toggle');
+      const twitchUrl = interaction.options.getString('twitchurl');
+
+      if (toggle === 'on') {
+        if (!twitchUrl) {
+          return interaction.reply({ content: 'Please provide a Twitch URL to stream.', flags: Discord.MessageFlags.Ephemeral  });
+        }
+
+        try {
+          interaction.client.user.setPresence({
+            activities: [{ name: 'Streaming', type: Discord.ActivityType.Streaming, url: twitchUrl }],
+            status: 'online',
+          });
+
+          settings.streaming = { active: true, url: twitchUrl };
+          await saveSettings(settings);
+
+          const embed = new Discord.EmbedBuilder()
+            .setDescription(`**Streaming mode enabled!**\nStreaming: [Twitch](${twitchUrl})`)
+            .setColor(supportbot.Embed.Colours.General);
+
+          return interaction.reply({ embeds: [embed], flags: Discord.MessageFlags.Ephemeral  });
+        } catch (error) {
+          return interaction.reply({ content: `Failed to enable streaming mode: ${error.message}`, flags: Discord.MessageFlags.Ephemeral  });
+        }
+      } else if (toggle === 'off') {
+        try {
+          interaction.client.user.setPresence({
+            activities: interaction.client.user.presence.activities.filter(a => a.type !== Discord.ActivityType.Streaming),
+            status: settings.status || 'online',
+          });
+
+          settings.streaming = { active: false };
+          await saveSettings(settings);
+
+          const embed = new Discord.EmbedBuilder()
+            .setDescription(`**Streaming mode disabled!**`)
+            .setColor(supportbot.Embed.Colours.General);
+
+          return interaction.reply({ embeds: [embed], flags: Discord.MessageFlags.Ephemeral  });
+        } catch (error) {
+          return interaction.reply({ content: `Failed to disable streaming mode: ${error.message}`, flags: Discord.MessageFlags.Ephemeral  });
+        }
+      }
+    } else if (subcommand === 'setnickname') {
+      const nickname = interaction.options.getString('nickname');
+
+      try {
+        const guild = interaction.guild;
+        const botMember = guild.members.cache.get(interaction.client.user.id);
+        await botMember.setNickname(nickname);
+
+        settings.nickname = nickname;
+        await saveSettings(settings);
+
+        const embed = new Discord.EmbedBuilder()
+          .setDescription(`Bot nickname set to **${nickname}**`)
+          .setColor(supportbot.Embed.Colours.General);
+
+        return interaction.reply({ embeds: [embed], flags: Discord.MessageFlags.Ephemeral  });
+      } catch (error) {
+        return interaction.reply({ content: `Failed to set nickname: ${error.message}`, flags: Discord.MessageFlags.Ephemeral  });
+      }
+    } else {
+      return interaction.reply({ content: 'Invalid command usage.', flags: Discord.MessageFlags.Ephemeral  });
+    }
+  },
+});

Configs/commands.yml

@@ -0,0 +1,157 @@
+#      ___                            _    ___        _
+#    / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_
+#     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |
+#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
+#                |_|  |_|
+#
+#           SupportBot created by Emerald Services
+#           Installed with MIT License
+#
+#           Discord Support: https://discord.gg/emeraldsrv
+#           Official Documentation: https://docs.emeraldsrv.com
+#           Addons Marketplace: https://community.emeraldsrv.com
+#
+#           Commands Configuration (commands.yml)
+
+Help:
+  Command: "help"
+  Description: "Get a list of all the commands."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+Info:
+  Command: "info"
+  Description: "Get information about the **ServerName**."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+TicketPanel:
+  Command: "ticketpanel"
+  Description: "Create the ticket creation panel"
+  Permission: ["Administrator"]
+  Enabled: true  
+
+Profile:
+  Command: "profile"
+  Description: "Shows the profile for a discord member."
+  Permission: ["SendMessages"]
+  # Command is automatically disabled when the TicketClaims is disabled.
+
+OpenTicket:
+  Command: "ticket"
+  Description: "Create a support ticket."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+AddUser:
+  Command: "add"
+  Description: "Add a user to a support ticket."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+ForceAddUser:
+  Command: "forceadd"
+  Description: "Add a user to a support ticket by bypassing the invite system."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+RemoveUser:
+  Command: "remove"
+  Description: "Remove a user from a support ticket."
+  Permission: ["SendMessages"]
+  Enabled: true
+  
+CloseTicket:
+  Command: "close"
+  Description: "Close a support ticket"
+  Permission: ["SendMessages"]
+  Enabled: true
+
+Suggestion:
+  Command: "suggest"
+  Description: "Create a suggestion."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+SuggestionAdmin:
+  Command: "suggestadmin"
+  Description: "Update a suggestion’s status."
+  Permission: ['SendMessages']
+  # Disable "Suggestion" to disable this command.
+
+Embed:
+  Command: "embed"
+  Description: "Build a discord embed."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+Translate:
+  Command: "translate"
+  Description: "Translate something to english"
+  Permission: ["SendMessages"]
+  Enabled: false
+
+UserInfo:
+  Command: "userinfo"
+  Description: "Get info about a user."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+Ping:
+  Command: "ping"
+  Description: "Pong."
+  Permission: ["SendMessages"]
+  Enabled: true
+
+# ---------------------------------------
+#   Bot Moderator Commands
+# ---------------------------------------
+
+Mod:
+  Command: "mod"
+  Description: "Execute a moderation action."
+  Permission: ["BanMembers", "KickMembers"]
+  Enabled: true
+
+  TicketBlacklist:
+    Command: "ticket-blacklist"
+    Description: "Blacklist a user from creating Tickets."
+
+    Add: 
+      Command: "add"
+      Description: "Add a user to the blacklist."
+      
+    Remove:
+      Command: "remove"
+      Description: "Remove a user from the blacklist."
+
+    View:
+      Command: "view"
+      Description: "View all blacklisted users."
+
+# ---------------------------------------
+#   Bot Administrator Commands
+# ---------------------------------------
+
+Settings:
+  Command: "settings"
+  Description: "Update bot settings."
+  Permission: ["Administrator"]
+  Enabled: true
+
+# ---------------------------------------
+#   Command Description Configuration
+# ---------------------------------------
+
+BlacklistDesc: "Blacklist a user from creating Tickets."
+TicketAddDesc: "Add a user to a support ticket."
+TicketRemoveDesc: "Remove a user from a support ticket."
+TranslateCommandDesc: "Translates the language provided, along with the abbreviation (2 char) long language code"
+OpenTicketDesc: "Open a new support ticket."
+CloseTicketDesc: "Close your support ticket."
+InfoCommandDesc: "Get information about the brand."
+PingCommandDesc: "Pong!"
+HelpCommandDesc: "Get a list of all the commands."
+EmbedCommandDesc: "Send a message as an embed."
+SuggestCommandDesc: "Suggest a feature for the server."
+UserInfoCommandDesc: "Get info about a user."

Configs/messages.yml

@@ -0,0 +1,276 @@
+#      ___                            _    ___        _
+#    / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_
+#     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |
+#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
+#                |_|  |_|
+#
+#           SupportBot created by Emerald Services
+#           Installed with MIT License
+#
+#           Discord Support: https://discord.gg/emeraldsrv
+#           Official Documentation: https://docs.emeraldsrv.com
+#           Addons Marketplace: https://community.emeraldsrv.com
+#
+#           Messages Configuration (messages.yml)
+
+# ----------------------------
+# Info Command
+# ----------------------------
+
+Info:
+  Title: "About Us"
+  Description: "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand."
+  Button: "Visit Site"
+  URL: "https://docs.emeraldsrv.com"
+  Colour: "#f74343"
+
+# ----------------------------
+# Welcome/Leave Messages
+# ----------------------------
+
+Welcome:
+  Embed:
+    Colour: "#f74343"
+    Title: "Welcome to ServerName"
+    Message: ":smile: %joined_user% has just landed!"
+    Thumbnail: "BOT"
+
+    ImageEnabled: false
+    ImageURL: "https://animagelink.png/"
+
+Leave:
+  Embed:
+    Colour: "#f74343"
+    Title: "Goodbye!"
+    Message: ":slight_frown: %joined_user% has recently dropped out!"
+    Thumbnail: "BOT"
+
+    ImageEnabled: false
+    ImageURL: "https://animagelink.png/"
+
+# ----------------------------
+# Suggestion Messages
+# ----------------------------
+
+Suggestions:
+  Sent_Title: "Suggestion Sent!"
+  Sent: ":white_check_mark: **You have successfully sent a suggestion.**"
+  NoSelfVote: ":x: **You cannot vote on your own suggestion.**"
+  RemoveVoteButton: "Remove Vote"
+
+# ----------------------------
+# Ticket Messages
+# ----------------------------
+
+Ticket:
+
+#  Available Placeholders:
+
+#  %ticketusername% - User who created the ticket.
+#  <@%ticketauthor%> - Tags the user who created the ticket.
+#  <#%ticketid%> - Mentions the ticket channel.
+
+  TicketAuthorTitle: "%ticketusername%'s Ticket"
+  TicketTitle: "Support Ticket"
+  TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
+  TicketThumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
+  TicketCreatedAlert: ":ticket: Ticked Created: <#%ticketid%>"
+  TicketExists: "❌ Ticket already exists"
+  TicketClaim: ":white_check_mark: Ticket claimed by" #The user who claimed the ticket will be added to the end of this message
+  TicketUnclaim: ":white_check_mark: Ticket unclaimed by" #The user who claimed the ticket will be added to the end of this message
+
+  TicketArchived: ":white_check_mark: Ticket archived."
+  TicketUnarchived: ":white_check_mark: Ticket unarchived."
+  TicketLocked: ":lock: Ticket is locked."
+  DisableInvites: "🔒 Invites have been disabled for this ticket." 
+  EnableInvites: "🔓 Invites have been enabled for this ticket." 
+
+#  Available Placeholders:
+
+#  <@%user%> - Tags the user who was added to the ticket.
+
+  Blacklisted: ":x: You are not allowed to open a ticket"
+  Muted: ":x: You are `Muted` and therefore not allowed to open any tickets"
+  InvalidSubject: "No Reason Provided!"
+
+  ConfirmClose: "Please confirm closing the ticket by clicking the button below."
+  CloseTimeout: "Ticket close confirmation timed out."
+
+  RenamedSuccess: "🏷️ Ticket renamed successfully!"
+
+  ClaimTickets:
+    ClaimTitle: "Incoming Support Request!"
+    ClaimMessage: "A new ticket has been created by <@!%user%>. Click the button below to claim this ticket."
+    ClaimMessage_Edit: "<#%channel%> was claimed by <@!%user%>."
+
+    ClaimedTitle: "Ticket Claimed!"
+    Claimed: "You have successfully claimed this ticket. <#%channel%>"
+    NoPermsToClaimTitle: "Error, no permissions!"
+    NoPermsToClaim: ":x: **Err!** You do not permissions to claim this ticket."
+
+    ReassigningTitle: "Reassigning!..."
+    ReassigningMessage: "<@%user%> did not claim the ticket. **Reassigning...**"
+
+  TicketQuestions:
+    Details: 
+      Title: "Ticket Details"
+      Description: "Questions by <@%user%>" # Use <@%user%> to display the username.
+
+# ----------------------------
+# Review Messages
+# ----------------------------
+
+ReviewSystem:
+  Rate:
+    Title: "Review us!"
+    Description: "Please rate our support for this ticket (1-5 stars)."
+
+  Stars:
+    One: "⭐ 1 Star"
+    Two: "⭐⭐ 2 Stars"
+    Three: "⭐⭐⭐ 3 Stars"
+    Four: "⭐⭐⭐⭐ 4 Stars"
+    Five: "⭐⭐⭐⭐⭐ 5 Stars"
+
+  Comment:
+    Title: "Write a comment."
+    Description: "Write a comment about your experience."
+
+  ReviewEmbed:
+    Title: "Ticket Review"
+    CommentTitle: "Comment"
+    RatingTitle: "Rating"
+    ReviewedStaffTitle: "Reviewed Staff:"
+    ReviewedByTitle: "Reviewed By:"
+    ReviewEmoji: "⭐"
+    Color: "#f7a943"
+
+# ----------------------------
+# Profile Messages
+# ----------------------------
+
+TicketStats: 
+  OpenTickets: "✅ Open Tickets"
+  TotalTickets: "🎫 Total Tickets"
+  ResponseTime: "⏱️ Average Response Time"
+
+  Title: "Your Ticket Stats"
+
+# ----------------------------
+# Mod Command Messages
+# ----------------------------
+
+Mod:
+  
+  TicketBlacklist:
+    Add:
+      Description: "Add a user to the ticket blacklist"
+      UserDescription: "User to blacklist"
+      AlreadyBlacklisted: ":x: {userTag} is already blacklisted."
+      Success: ":white_check_mark: {userTag} has been added to the blacklist. They can no longer use the ticket system."
+
+    Remove:
+      Description: "Remove a user from the ticket blacklist"
+      UserDescription: "User to remove from blacklist"
+      NotBlacklisted: ":x: {userTag} is not blacklisted."
+      Success: ":white_check_mark: {userTag} has been removed from the blacklist. They can now use the ticket system again."
+
+    View:
+      Description: "View the list of all blacklisted users"
+      NoBlacklistedUsers: ":information_source: There are currently no users on the blacklist."
+
+
+# ----------------------------
+# Logging Messages
+# ----------------------------
+
+TicketLog:
+  Title: "Ticket Log"
+  Colour: "#0cc559"
+
+TicketBlacklistLog:
+  Title: "Ticket Blacklist Log"
+  Colour: "#0cc559"
+
+# ----------------------------
+# Misc Messages
+# ----------------------------
+
+AddUser:
+  NotInTicket_Title: "Ticket Invitation"
+  NotInTicket_Description: "This command can only be used within a ticket thread."
+  
+  Invite_Title: "User Invited"
+  Invite_Description: "%username% has been invited to join the ticket."
+
+  DM_Title: "Ticket Invitation"
+  DM_Description: "You have been invited to join the ticket %channelname%. Do you accept?"
+  
+  Accept_Label: "Accept"
+  Reject_Label: "Reject"
+  ViewTicket_Label: "Go to Ticket"
+  
+  Accepted_Title: "Invitation Accepted"
+  Accepted_Message: "You have been added to the ticket."
+  AddedToTicket_Title: "Added to Ticket"
+  AddedToTicket_Description: "You have been added to the ticket %channel_link%."
+
+  # Added Message for inside the ticket, this informs everyone inside the ticket that the user has been added.
+  Added_Title: "User Added"
+  Added_Description: "Successfully added **%username%** to the ticket."
+  
+  Declined_Title: "Invitation Declined"
+  Declined_Message: "You have declined the invitation."
+  
+  NoResponse_Title: "No Response"
+  NoResponse_Message: "You did not respond in time. Please contact staff if you wish to join the ticket."
+  
+  Error_Title: "Error"
+  Error_Adding: "There was an error adding you to the ticket. Please try again."
+  
+  DM_Error_Title: "Error"
+  DM_Error_Description: "Unable to send a DM to %username%. Please ensure your DMs are enabled."
+  
+  Unexpected_Error_Title: "Error"
+  Unexpected_Error_Description: "An unexpected error occurred: %error%"
+
+RemoveUser:
+  NotInTicket_Title: "Error"
+  NotInTicket_Description: "This command can only be used in ticket threads."
+  
+  Removed_Title: "User Removed"
+  Removed_Message: "The user has been successfully removed from the ticket."
+  
+  RemovedFromTicket_Title: "Removed from Ticket"
+  RemovedFromTicket_Description: "You have been removed from the ticket channel %channel_link%."
+
+  Error_Title: "Error"
+  Error_Removing: "There was an error removing the user from the ticket."
+
+ForceAddUser:
+  NotInTicket_Title: "Not a Ticket"
+  NotInTicket_Description: "This command can only be used within a ticket thread."
+
+  Added_Title: "User Added"
+  Added_Description: "Successfully added %username% to the ticket."
+
+  AddedToTicket_Title: "You have been added to a Ticket"
+  AddedToTicket_Description: "You have been added to the ticket channel [%channel_link%]."
+
+  Error_Title: "Error"
+  Error_Adding: "There was an error adding the user to the ticket."
+
+Error:
+  IncorrectPermissions: ":x: **Error!** You do not have the correct permissions to use this command."
+  MissingChannel: ":x: **Error!** Required channel not found. Please ensure it is set up correctly!"
+  UserNotFound: ":x: **Error!** Specified user not found. Please check if they are in this server."
+  CommandNotAllowedHere: ":warning: This command cannot be used in this channel."
+  EntryAlreadyExists: ":warning: Cannot complete the action, as the entry already exists."
+  EntryDoesNotExist: ":warning: Cannot complete the action, as the entry does not exist."
+  ActionFailed: ":x: **Error!** An error occurred while processing your request. Please try again later."
+  
+
+
+
+
+  

Configs/supportbot-ai.yml

@@ -0,0 +1,39 @@
+# -------------------------
+#   SupportBot AI
+#
+# In order to use the SupportBot AI, You need to setup an OpenAI Account. 
+# this can be done at https://platform.openai.com/
+# -------------------------
+
+Enabled: true
+
+General:
+  Name: "SupportBot AI"
+  # What would you like to call your AI
+  Model: "gpt-4o-mini"
+  # You can see a list of OpenAI Models here: https://platform.openai.com/docs/models
+
+  Tokens: 400
+  # Max tokens you can set is 400
+  # For more information about tokens, go to https://openai.com/api/pricing/
+  OpenAI_Key: "OPEN_AI_API_KEY"
+  # To create an OpenAI API key, go to https://platform.openai.com/api-keys
+
+
+  PastebinAPI_Key: "PASTEBIN_API_KEY"
+  # You can get your Pastebin API Key from https://pastebin.com
+  PastebinAPI_URL: "https://pastebin.com/api/api_post.php" 
+
+Channels:
+  AIChannel: "AI_BOT_CHANNEL"
+  # This is the channel where AI will respond in without needing to mention the bot.
+
+Embed:
+  Color: 0x0cc559  # 0x<hexcode>
+  Footer: "SupportBot | Developed by Emerald Development"
+
+Messages:
+  MessageTooLong: "The response was too long, so I've posted it here: {pastebin}"
+  ErrorResponse: "I didn't receive a proper response from OpenAI. Please try again later."
+  OpenAIError: "I'm having some trouble talking to SupportBot AI's Model, OpenAI. Please try again later."
+  AIDisabled: "I am disabled, You have enable me in `supportbot-ai.yml`"

Configs/supportbot.yml

@@ -0,0 +1,298 @@
+#      ___                            _    ___        _
+#    / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_
+#     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |
+#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
+#                |_|  |_|
+#
+#           SupportBot created by Emerald Services
+#           Installed with MIT License
+#
+#           Discord Support: https://discord.gg/emeraldsrv
+#           Official Documentation: https://docs.emeraldsrv.com
+#           Addons Marketplace: https://community.emeraldsrv.com
+#
+#           SupportBot Configuration (supportbot.yml)
+
+SupportBot_Version: "v8.4-DEV-1"
+
+# -------------------------
+#   General
+# -------------------------
+
+General:
+  Name: "SupportBot"
+  Token: "BOT_TOKEN"
+
+  Addons:
+    Enabled: true
+    
+# -------------------------
+#  Activity
+# -------------------------
+
+Activity:
+  Status: "SupportBot v8"
+  Type: "Competing"
+  StreamingURL: "https://www.twitch.tv/YOUR_TWITCH_NAME"
+
+  # Available Types:
+  # Playing
+  # Watching
+  # Listening
+  # Competing
+  # Streaming (URL required)
+
+  # You can also update the activity via Discord using: /settings
+
+# -------------------------
+#  Embeds
+# -------------------------
+
+Embed:
+  Colours:
+    General: 0x0cc559
+    Success: 0x04b545
+    Error: 0xd13030
+    Warn: 0xfca117
+
+  Footer: "SupportBot | Developed by Emerald Development"
+
+  # Use 0x<hexcode>  to change the colour of the embeds.
+
+# -------------------------
+#  Roles
+# -------------------------
+
+Roles:
+  AutoRole:
+    Enabled: true
+    Role: "1202669457751801917"
+
+  StaffMember:
+    Staff: "996420644373811371"
+    Admin: "996419960442208326"
+    Moderator: "996420644373811371"
+
+  Mod:
+    AllowSupportStaff: false
+
+  # Allow Support Staff to use the /mod command. (More in detail customisation in commands.yml)
+
+# ----------------------------
+#  System Messages
+# ----------------------------
+
+Welcome: 
+  Enabled: true
+  Channel: "1295788797065166869"
+
+Leave: 
+  Enabled: true
+  Channel: "1295788797065166869"
+
+# ----------------------------
+#  Suggestions
+# ----------------------------
+
+Suggestions:
+  Mode: "Channel" # Channel or Forum
+  ForumChannel: "1402655496477081671"
+  Channel: "1295788900094316706"
+
+  UpvoteEmoji: "✅"
+  DownvoteEmoji: "❌"
+
+  UpvoteTitle: "Yes"
+  DownvoteTitle: "No"
+
+  OwnSuggestion: true
+
+  # If false this will not allow the user to vote for a suggestion they created
+  # If true this will allow the user to vote for a suggestion they created
+
+  ShowUsers: true
+  
+  Threads:
+    Enabled: true
+    Title: "Suggestion-releated Thread"
+    Reason: "A thread releted to this suggestion"
+
+  Buttons:
+    Upvote: "2"
+    Downvote: "2"
+    RemoveVote: "4"
+    RemoveVote_Title: "Remove Vote"
+
+    # Available Button Styles
+    # 1 - Blurple
+    # 2 - Grey
+    # 3 - Green
+    # 4 - Red
+
+  Tags:
+   Created: "1418937323118137435"
+   Considering: "1418937237156139130"
+   Solved: "1418937168029679697"
+   Denied: "1418937185469464647"
+
+# -------------------------
+#  Tickets
+# -------------------------
+
+VoiceTickets:
+  Name: "%username%'s VC" 
+  Category: "1419062819688550460"
+
+Ticket:
+  TicketType: "channels" 
+
+  # Available TicketTypes:
+  # channels - Tickets will be created as channels in the TicketChannelsCategory
+  # threads - Tickets will be created as threads through the "TicketHome" channel.
+
+  TicketHome: "1295784943204700171" 
+
+  # What is TicketHome?
+  # - Channel where the Ticket creation panel is sent.
+  # - Channel where ticket threads are made. (only if ticket threads is enabled above.)
+
+  # For TicketType: channels
+  TicketChannelsCategory: "1418988408193155112" 
+  TicketChannelsCategory2: "1418988456167870615" # This will be used if the first category has reached the max channel limit.
+  TicketArchiveCategory: "1418988434600759348"
+  # ---
+
+  Channel: "ticket-" # The prefix for ticket channel names
+  TicketsPerUser: 100
+  DMTranscripts: true
+  TicketReason: true
+  # If ticket reason is set to false, It will not prompt to create a reason
+
+  TicketSubject: "description"
+
+  # Available TicketSubjects:
+  # "description" will display the ticket reason within the channel description
+  # "embed" will display the ticket reason within the ticket embed
+
+  Timeout: 5
+  # Set to true to allow all staff to access the ticket
+
+  Close:
+    StaffOnly: true
+    # Set to false is anyone is able to close a ticket.
+
+    Confirmation_Button: "Confirm Close"
+    Confirmation_Emoji: "🗑️"
+    Confirmation_Style: "2"
+
+    Title: "Are you sure you want to close this ticket?"
+
+    # Available Button Styles:
+    # 1 - Blurple
+    # 2 - Grey
+    # 3 - Green
+    # 4 - Red
+
+  Invites:
+    StaffOnly: true
+
+  ClaimTickets:
+    Enabled: true
+    Channel: "1295789389619793961" 
+    # Channel where the ticket assignments are sent for staff to claim.
+    
+    ClaimAcceptTime: 120000
+    # How long the assigned user has to accept the ticket before it gets re-assigned to someone else.
+    # 120000 = 2 Minutes
+    # 180000 = 3 Minutes
+    # 240000 = 4 Minutes
+    # 300000 = 5 Minutes
+    # Time in Mliseconds
+
+    ButtonTitle: "Claim Ticket"
+    ButtonEmoji: "🎫"
+    Button: "1"
+
+    # Available Button Styles
+    # 1 - Blurple
+    # 2 - Grey
+    # 3 - Green
+    # 4 - Red
+
+  ReviewSystem:
+    Enabled: false                
+    Channel: "1304480728884445225"
+    UseModal: true
+
+  Questions:
+    Enabled: true  # Set to false to disable ticket questions
+    List:
+      - "Please provide your account email?"
+      - "What is the nature of your issue?"
+      - "Have you tried resolving the issue yourself?"
+
+  Log:
+    TicketDataLog: "1339271338761650290"
+    TickeDataTitle: "Ticket Data"
+    TicketBlacklistLog: "1339271338761650290"
+
+# -------------------------
+#  Buttons
+# -------------------------
+Buttons:
+  General:
+    Delete: "🗑️"
+    DeleteStyle: "4"
+
+  Voice:
+    TicketDeleteText: "Delete Voice Channel"
+
+  Tickets:
+    ClaimEmoji: "🧑‍💻"
+    ClaimStyle: "1"
+
+    Unarchive: "Unarchive Ticket"
+    Unarchive_Emoji: "♻️"
+    Unarchive_Style: "2"
+
+    Unlock: "Unlock Ticket"
+    Unlock_Emoji: "🔓"
+    Unlock_Style: "2"
+
+    # Available Button Styles
+    # 1 - Blurple
+    # 2 - Grey
+    # 3 - Green
+    # 4 - Red
+
+# -------------------------
+#  Select Menus
+# -------------------------
+
+SelectMenus:
+  Tickets:
+    PanelEmoji: "⚙️"
+    
+    CloseEmoji: "🗑️"
+    ArchiveEmoji: "♻️"
+    LockEmoji: "🔐"
+    RenameEmoji: "🏷️"
+    VCEmoji: "🔊"
+
+    EnableInvitesEmoji: "📤"
+    DisableInvitesEmoji: "📥"
+
+# -------------------------
+#  Logging
+# -------------------------
+
+MessageDelete:
+  Channel: "1202671982932402246"
+  Colour: "#d92525"
+
+MessageUpdate:
+  Channel: "1202671982932402246"
+  Colour: "#f2a024"
+
+Translate:
+  TranslateLog: "1202671982932402246"

Configs/ticket-panel.yml

@@ -0,0 +1,46 @@
+#      ___                            _    ___        _
+#    / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_
+#     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |
+#     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
+#                |_|  |_|
+#
+#           SupportBot created by Emerald Services
+#           Installed with MIT License
+#
+#           Discord Support: https://discord.gg/emeraldsrv
+#           Official Documentation: https://docs.emeraldsrv.com
+#           Addons Marketplace: https://community.emeraldsrv.com
+#
+#           Ticket Creation Panel Configuration (ticket-panel.yml)
+
+# -------------------------------
+#   Ticket Panel Configuration
+# -------------------------------
+
+Panel: true
+
+# ----------------------------------------
+#   Ticket Panel Message Configuration #2b2d31
+# ----------------------------------------
+
+PanelTitle: "SupportBot"
+PanelColour: "#0cc559"
+
+Button:
+  Text: "Create Ticket"
+  Emoji: "🎫"
+  Color: "2"
+
+# Available Button Styles
+# 1 - Blurple
+# 2 - Grey
+# 3 - Red
+# 4 - Green
+
+TicketPanel_Description: true
+TicketPanel_Thumbnail: false
+TicketPanel_Image: true
+
+PanelMessage: "Click on the button to file a `Ticket` and our team will try their best to assist you in the best way we can!"
+PanelThumbnail: "https://i.imgur.com/ieeZejl.png"
+PanelImage: "https://i.imgur.com/dejQvkg.png"

Data/BlacklistedUsers.json

@@ -0,0 +1,3 @@
+{
+    "blacklistedUsers": []
+}

Data/SupportBot-AI.json

@@ -0,0 +1 @@
+{}

Dockerfile

@@ -1,18 +0,0 @@
-FROM node:alpine
-
-MAINTAINER Thien Tran, <contact@thientran.io>
-
-RUN apk update \
-    && apk upgrade
-    
-RUN apk add --no-cache git && \
-    adduser -D -h /home/container container
-    
-    # Ensure UTF-8
-ENV LANG en_US.UTF-8
-ENV LC_ALL en_US.UTF-8
-    
-WORKDIR /home/container
-    
-COPY ./entrypoint.sh /entrypoint.sh
-CMD ["/bin/ash", "/entrypoint.sh"]

Events/guildCreate.js

@@ -0,0 +1,9 @@
+const Event = require("../Structures/Event.js");
+module.exports = new Event("guildCreate", async (client) => {
+  console.log(
+    `\u001b[31m`,
+    `${client.user.username} is not in the correct server set in your config. Please leave all other servers and restart the bot.`
+  );
+  console.log(`\u001b[31m`, `${client.user.username} will now exit.`);
+  return process.exit(1);
+});

Events/guildDelete.js

@@ -0,0 +1,10 @@
+const Event = require("../Structures/Event.js");
+
+module.exports = new Event("guildDelete", async (client) => {
+  console.log(
+    `\u001b[31m`,
+    `${client.user.username} is not in the correct server set in your config. Please join the server and restart the bot.`
+  );
+  console.log(`\u001b[31m`, `${client.user.username} will now exit.`);
+  return process.exit(1);
+});

Events/guildMemberAdd.js

@@ -0,0 +1,56 @@
+
+const Discord = require('discord.js');
+const fs = require("fs");
+const Event = require("../Structures/Event.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(
+    fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+  
+const cmdconfig = yaml.load(
+    fs.readFileSync("./Configs/commands.yml", "utf8")
+);
+  
+const msgconfig = yaml.load(
+    fs.readFileSync("./Configs/messages.yml", "utf8")
+);
+
+module.exports = new Event("guildMemberAdd", async (client, member, interaction, guild) => {
+
+    if (supportbot.Welcome.Enabled) {
+        const WelcomeChannel = member.guild.channels.cache.get(supportbot.Welcome.Channel) ||
+                               member.guild.channels.cache.find(channel => channel.name === supportbot.Welcome.Channel);
+
+        const WelcomeEmbed = new Discord.EmbedBuilder()
+            .setColor(msgconfig.Welcome.Embed.Colour)
+            .setTitle(msgconfig.Welcome.Embed.Title)
+            .setDescription(msgconfig.Welcome.Embed.Message.replace(/%joined_user%/g, member.user))
+            .setTimestamp();
+        
+        if (msgconfig.Welcome.Embed.Thumbnail === "BOT") {
+            WelcomeEmbed.setThumbnail(client.user.displayAvatarURL())
+        } else if (msgconfig.Welcome.Embed.Thumbnail === "USER") {
+            WelcomeEmbed.setThumbnail(member.user.displayAvatarURL())
+        }
+    
+        if (msgconfig.Welcome.Embed.ImageEnabled) {
+            WelcomeEmbed.setImage(msgconfig.Welcome.Embed.ImageURL)
+        }
+    
+        if (WelcomeChannel) {
+            WelcomeChannel.send({ embeds: [WelcomeEmbed] });
+        }
+    
+        if (supportbot.Roles.AutoRole.Enabled) {
+            const role = member.guild.roles.cache.get(supportbot.Roles.AutoRole.Role) ||
+                         member.guild.roles.cache.find(role => role.name === supportbot.Roles.AutoRole.Role);
+            if (role) {
+                member.roles.add(role);
+            }
+        }
+    
+        console.log(`\u001b[32m`, `[+]`, `\u001b[33m`, `${member.user.username} joined the server!`);
+    }
+
+});

Events/guildMemberRemove.js

@@ -0,0 +1,50 @@
+
+const Discord = require('discord.js');
+const fs = require("fs");
+const Event = require("../Structures/Event.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(
+    fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
+  
+const cmdconfig = yaml.load(
+    fs.readFileSync("./Configs/commands.yml", "utf8")
+);
+  
+const msgconfig = yaml.load(
+    fs.readFileSync("./Configs/messages.yml", "utf8")
+);
+
+module.exports = new Event("guildMemberRemove", async (client, member, interaction, guild) => {
+
+    if (supportbot.Leave.Enabled) {
+        const LeaveChannel = member.guild.channels.cache.get(supportbot.Leave.Channel) ||
+                             member.guild.channels.cache.find(channel => channel.name === supportbot.Leave.Channel);
+
+        const LeaveEmbed = new Discord.EmbedBuilder()
+            .setColor(msgconfig.Leave.Embed.Colour)
+            .setTitle(msgconfig.Leave.Embed.Title)
+            .setDescription(msgconfig.Leave.Embed.Message.replace(/%left_user%/g, member.user))
+            .setTimestamp();
+        
+        if (msgconfig.Leave.Embed.Thumbnail === "BOT") {
+            LeaveEmbed.setThumbnail(client.user.displayAvatarURL());
+        } else if (msgconfig.Leave.Embed.Thumbnail === "USER") {
+            LeaveEmbed.setThumbnail(member.user.displayAvatarURL());
+        }
+    
+        if (msgconfig.Leave.Embed.ImageEnabled) {
+            LeaveEmbed.setImage(msgconfig.Leave.Embed.ImageURL);
+        }
+    
+        if (LeaveChannel) {
+            LeaveChannel.send({
+                embeds: [LeaveEmbed]
+            });
+        }
+    
+        console.log(`\u001b[31m`, `[-]`, `\u001b[33m`, `${member.user.username} left the server!`);
+    }
+
+});

Events/interactionCreate.js

@@ -0,0 +1,732 @@
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const Event = require("../Structures/Event.js");
+const db = require("../Structures/Database.js");
+
+module.exports = new Event("interactionCreate", async (client, interaction) => {
+
+  if (interaction.type === Discord.InteractionType.ApplicationCommand) {
+    const command = client.commands.find(
+      (cmd) => cmd.name.toLowerCase() === interaction.commandName
+    );
+
+    if (interaction.user.bot || !interaction.guild) return;
+
+    const NotValid = new Discord.EmbedBuilder()
+      .setDescription(`:x: \`Invalid Command\``)
+      .setColor(supportbot.Embed.Colours.Error);
+
+    if (!command)
+      return interaction.reply({
+        embeds: [NotValid],
+        ephemeral: true,
+      });
+
+    const permission = interaction.member.permissions.has(command.permissions);
+
+    const ValidPerms = new Discord.EmbedBuilder()
+      .setDescription(
+        "> :x: `Invalid Permissions` Do you have the correct permissions to execute this command?"
+      )
+      .setColor(supportbot.Embed.Colours.Error);
+
+    if (!permission)
+      return interaction.reply({
+        embeds: [ValidPerms],
+        ephemeral: true,
+      });
+
+    try {
+      if (command.name === cmdconfig.OpenTicket.Command && supportbot.Ticket.TicketReason) {
+        const modal = new Discord.ModalBuilder()
+          .setCustomId("ticketReasonModal")
+          .setTitle("Ticket Reason")
+          .addComponents(
+            new Discord.ActionRowBuilder().addComponents(
+              new Discord.TextInputBuilder()
+                .setCustomId("reasonInput")
+                .setLabel("Reason")
+                .setStyle(Discord.TextInputStyle.Paragraph)
+                .setRequired(true)
+            )
+          );
+
+        await interaction.showModal(modal);
+      } else {
+        console.log("\u001b[32m", "[Executed]", "\u001b[37;1m", `${interaction.user.username} has executed ${command.name}`);
+        await command.run(interaction);
+      }
+    } catch (error) {
+      console.error("Error executing command:", error);
+      await interaction.reply({
+        content: "An error occurred while executing the command.",
+        ephemeral: true,
+      });
+    }
+  }
+
+  if (interaction.isModalSubmit()) {
+    if (interaction.customId === "ticketReasonModal") {
+      const reason = interaction.fields.getTextInputValue("reasonInput");
+      interaction.customId = `createticket-${reason}`;
+      const cmd = client.commands.get(cmdconfig.OpenTicket.Command);
+      if (cmd) {
+        interaction.reason = reason; 
+        await cmd.run(interaction);
+      } else {
+        console.error("Command not found.");
+      }
+    }
+  }
+
+  if (interaction.customId === "renameTicketModal") {
+    const newTicketName = interaction.fields.getTextInputValue("renameTicket");
+    const ticketChannelId = interaction.channel.id;
+    let ticketChannel;
+    if (supportbot.Ticket.TicketType === "threads") {
+        ticketChannel = interaction.guild.channels.cache.get(ticketChannelId);
+    } else if (supportbot.Ticket.TicketType === "channels") {
+        ticketChannel = interaction.guild.channels.cache.get(ticketChannelId);
+    }
+    if (!ticketChannel) {
+        return interaction.reply({
+            content: "Ticket channel not found.",
+            ephemeral: true,
+        });
+    }
+    try {
+        await ticketChannel.setName(newTicketName);
+        const renamedsuccess = new Discord.EmbedBuilder()
+            .setDescription(msgconfig.Ticket.RenamedSuccess)
+            .setColor(supportbot.Embed.Colours.Success);
+        return interaction.reply({
+            embeds: [renamedsuccess],
+            ephemeral: true,
+        });
+    } catch (error) {
+        console.error("Error renaming the ticket:", error);
+        return interaction.reply({
+            content: "There was an error renaming the ticket.",
+            ephemeral: true,
+        });
+    }
+}
+  if (interaction.isStringSelectMenu()) {
+    if (interaction.customId === "ticketcontrolpanel") {
+      const selectedOption = interaction.values[0];
+      const { getRole, getChannel } = interaction.client;
+      switch (selectedOption) {
+
+        case "ticketclose":
+          const closeCommand = client.commands.get(cmdconfig.CloseTicket.Command);
+          if (closeCommand) {
+            await closeCommand.run(interaction);
+          } else {
+            console.error("[X] Close Command Not Found");
+          }
+          break;
+
+          case "supportvc":
+            const ticketInfo = db.getTicket(interaction.channel.id);
+            if (!ticketInfo) {
+              return interaction.reply({
+                content: "⚠️ This channel isn’t a valid ticket.",
+                flags: Discord.MessageFlags.Ephemeral
+              });
+            }
+
+            const user = interaction.guild.members.cache.get(ticketInfo.user_id) || ticketInfo.user_id;
+            const username = user?.user?.username || "Unknown User";
+
+            const VCcategory = interaction.guild.channels.cache.find(
+              (c) => c.name === supportbot.VoiceTickets.Category || c.id === supportbot.VoiceTickets.Category
+            );
+
+            if (!VCcategory) {
+              return interaction.reply({
+                content: "⚠️ The Support VC category does not exist!",
+                ephemeral: true,
+              });
+            }
+
+            const SupportVoice = await interaction.guild.channels.create({
+              name: supportbot.VoiceTickets.Name.replace(/%username%/g, username),
+              type: Discord.ChannelType.GuildVoice,
+              parent: VCcategory,
+              permissionOverwrites: [
+                {
+                  id: interaction.guild.id,
+                  deny: [Discord.PermissionsBitField.Flags.Connect]
+                },
+                {
+                  id: user.id || user, // works if user is a Member or just ID
+                  allow: [
+                    Discord.PermissionsBitField.Flags.Connect,
+                    Discord.PermissionsBitField.Flags.Speak,
+                    Discord.PermissionsBitField.Flags.ViewChannel,
+                  ],
+                },
+              ],
+            });
+
+            db.updateTicketVoice(ticketInfo.ticket_id, SupportVoice.id);
+
+            const vcmadeembed = new Discord.EmbedBuilder()
+              .setDescription(`> **Support VC Created:** <#${SupportVoice.id}>`)
+              .setColor(supportbot.Embed.Colours.Success);
+
+            const VCDeleteButton = new Discord.ButtonBuilder()
+              .setCustomId("deleteSupportVC")
+              .setLabel(supportbot.Buttons.Voice.TicketDeleteText)
+              .setEmoji(supportbot.Buttons.General.Delete)
+              .setStyle(supportbot.Buttons.General.DeleteStyle);
+
+            const VCDeleteRow = new Discord.ActionRowBuilder().addComponents(VCDeleteButton);
+
+            await interaction.reply({
+              embeds: [vcmadeembed],
+              components: [VCDeleteRow],
+            });
+            break;
+
+          case "archiveticket":
+              const arcembed = new Discord.EmbedBuilder()
+                .setDescription(msgconfig.Ticket.TicketArchived)
+                .setColor(supportbot.Embed.Colours.Success);
+              const CloseButton = new Discord.ButtonBuilder()
+                .setCustomId("confirmCloseTicket")
+                .setLabel(supportbot.Ticket.Close.Confirmation_Button)
+                .setEmoji(supportbot.Ticket.Close.Confirmation_Emoji)
+                .setStyle(supportbot.Ticket.Close.Confirmation_Style);
+              const unarchiveButton = new Discord.ButtonBuilder()
+                .setCustomId("unarchiveTicket")
+                .setLabel(supportbot.Buttons.Tickets.Unarchive)
+                .setEmoji(supportbot.Buttons.Tickets.Unarchive_Emoji)
+                .setStyle(supportbot.Buttons.Tickets.Unarchive_Style);
+              const ArchivedOptions = new Discord.ActionRowBuilder() 
+                .addComponents(CloseButton, unarchiveButton);
+                await interaction.channel.send({
+                  embeds: [arcembed],
+                  components: [ArchivedOptions],
+                });
+                if (supportbot.Ticket.TicketType === "threads") {
+                  await interaction.channel.setArchived(true);
+                }
+                if (supportbot.Ticket.TicketType === "channels") {
+                  const { getRole, getChannel } = interaction.client;
+                  await interaction.channel.setParent(supportbot.Ticket.TicketArchiveCategory);
+                  const tickets = db.getAllTickets();
+                  const ticketInfo = tickets.find(t => t.ticket_id === interaction.channel.id);
+                  if (ticketInfo) {
+                    const user = interaction.guild.members.cache.get(ticketInfo.user_id) || ticketInfo.user_id;
+                    const claimedBy = interaction.guild.members.cache.get(ticketInfo.claimed_by) || ticketInfo.claimed_by;
+                    const Admin = await interaction.guild.roles.fetch(supportbot.Roles.StaffMember.Admin);
+                    const Staff = await interaction.guild.roles.fetch(supportbot.Roles.StaffMember.Staff);
+                    if (user && user.id) {
+                      await interaction.channel.permissionOverwrites.edit(user.id, {
+                        ViewChannel: false,
+                        SendMessages: false,
+                      });
+                    }
+                    if (supportbot.ClaimTickets === true) {
+                      if (claimedBy && claimedBy.id) {
+                        await interaction.channel.permissionOverwrites.edit(claimedBy.id, {
+                          ViewChannel: true,
+                          SendMessages: true,
+                          ReadMessageHistory: true,
+                        });
+                      }  
+                    }
+                    if (supportbot.ClaimTickets === false) {
+                      if (Staff && Staff.id) {
+                        await interaction.channel.permissionOverwrites.edit(claimedBy.id, {
+                          ViewChannel: true,
+                          SendMessages: true,
+                          ReadMessageHistory: true,
+                        });
+                      }  
+                    }
+                    if (Admin && Admin.id) {
+                      await interaction.channel.permissionOverwrites.edit(Admin.id, {
+                        ViewChannel: true,
+                        SendMessages: true,
+                        ReadMessageHistory: true,
+                      });
+                    }
+                    await interaction.channel.permissionOverwrites.edit(interaction.guild.roles.everyone.id, {
+                      ViewChannel: false,
+                      SendMessages: false,
+                      ReadMessageHistory: false,
+                    });
+                  }
+                }
+                break;
+
+                case "lockticket":
+                  const lockembed = new Discord.EmbedBuilder()
+                    .setDescription(msgconfig.Ticket.TicketLocked)
+                    .setColor(supportbot.Embed.Colours.Success);
+                  const unlockButton = new Discord.ButtonBuilder()
+                    .setCustomId("unlockTicket")
+                    .setLabel(supportbot.Buttons.Tickets.Unlock)
+                    .setEmoji(supportbot.Buttons.Tickets.Unlock_Emoji)
+                    .setStyle(supportbot.Buttons.Tickets.Unlock_Style);
+                  const LockedOptions = new Discord.ActionRowBuilder()
+                    .addComponents(unlockButton);
+                  await interaction.channel.send({
+                    embeds: [lockembed],
+                    components: [LockedOptions],
+                    ephemeral: false, 
+                  });
+                  if (supportbot.Ticket.TicketType === "threads") {
+                    await interaction.channel.setLocked(true);  
+                  }
+                  break;
+
+                  case "unlockTicket":
+                    const unlockEmbed = new Discord.EmbedBuilder()
+                      .setDescription(msgconfig.Ticket.TicketUnlocked)
+                      .setColor(supportbot.Embed.Colours.Success);
+                    await interaction.channel.send({
+                      embeds: [unlockEmbed],
+                      ephemeral: false,
+                    });
+                    if (supportbot.Ticket.TicketType === "threads") {
+                      await interaction.channel.setLocked(false);  
+                    }
+                    break;
+              
+        case "enableinvites":
+          await handleInvites(interaction, true);
+          break;
+
+        case "disableinvites":
+          await handleInvites(interaction, false);
+          break;
+
+        case "renameticket":
+          const modal = new Discord.ModalBuilder()
+          .setCustomId("renameTicketModal")
+          .setTitle("Rename Channel")
+          .addComponents(
+            new Discord.ActionRowBuilder()
+              .addComponents(
+                new Discord.TextInputBuilder()
+                  .setCustomId("renameTicket")
+                  .setLabel("New Channel Name")
+                  .setStyle(Discord.TextInputStyle.Short)
+                  .setRequired(true)
+                )
+              );
+            await interaction.showModal(modal);
+            break;
+      }
+    }
+  }
+
+  if (interaction.customId === 'deleteSupportVC') {
+    const ticketData = db.getAllTickets();
+    const ticketInfo = ticketData.find(t => t.ticket_id === interaction.channel.id);
+    if (ticketInfo && ticketInfo.voiceChannelId) {
+      try {
+        const voiceChannel = await interaction.guild.channels.fetch(ticketInfo.voiceChannelId).catch(() => null);
+        if (voiceChannel) {
+          await voiceChannel.delete();
+          const successEmbed = new Discord.EmbedBuilder()
+            .setDescription('✅ Support voice channel has been successfully deleted!')
+            .setColor(supportbot.Embed.Colours.Success);
+          await interaction.reply({
+            embeds: [successEmbed],
+            ephemeral: true,
+          });
+        } else {
+          const errorEmbed = new Discord.EmbedBuilder()
+            .setDescription('❌ The associated voice channel could not be found.')
+            .setColor(supportbot.Embed.Colours.Error);
+          await interaction.reply({
+            embeds: [errorEmbed],
+            ephemeral: true,
+          });
+        }
+      } catch (error) {
+        console.error('Error deleting the Voice Channel:', error);
+        const errorEmbed = new Discord.EmbedBuilder()
+          .setDescription('❌ **There was an error trying to delete this voice channel. Please try again later.**')
+          .setColor(supportbot.Embed.Colours.Error);
+        await interaction.reply({
+          embeds: [errorEmbed],
+          ephemeral: true,
+        });
+      }
+    } else {
+      const errorEmbed = new Discord.EmbedBuilder()
+        .setDescription('⚠️ This button is not linked to a valid voice channel.')
+        .setColor(supportbot.Embed.Colours.Warn);
+      await interaction.reply({
+        embeds: [errorEmbed],
+        ephemeral: true,
+      });
+    }
+  }
+
+  if (interaction.isButton()) {
+    if (interaction.customId === "unarchiveTicket") {
+      if (supportbot.Ticket.TicketType === "threads") {
+        await interaction.channel.setArchived(false);
+      }
+      if (supportbot.Ticket.TicketType === "channels") {
+        const { getRole, getChannel } = interaction.client;
+        await interaction.channel.setParent(supportbot.Ticket.TicketChannelsCategory);
+        const ticketData = db.getAllTickets();
+        const ticketInfo = ticketData.find(t => t.ticket_id === interaction.channel.id);
+        if (ticketInfo) {
+          const user = interaction.guild.members.cache.get(ticketInfo.user_id) || ticketInfo.user_id;
+          const claimedBy = interaction.guild.members.cache.get(ticketInfo.claimed_by) || ticketInfo.claimed_by;
+          const Admin = await interaction.guild.roles.fetch(supportbot.Roles.StaffMember.Admin);
+          const Staff = await interaction.guild.roles.fetch(supportbot.Roles.StaffMember.Staff);
+          if (user && user.id) {
+            await interaction.channel.permissionOverwrites.edit(user.id, {
+              ViewChannel: true,
+              SendMessages: true,
+              ReadMessageHistory: true,
+            });
+          }
+          if (supportbot.ClaimTickets === true) {
+            if (claimedBy && claimedBy.id) {
+              await interaction.channel.permissionOverwrites.edit(claimedBy.id, {
+                ViewChannel: true,
+                SendMessages: true,
+                ReadMessageHistory: true,
+              });
+            }  
+          }
+          if (supportbot.ClaimTickets === false) {
+            if (Staff && Staff.id) {
+              await interaction.channel.permissionOverwrites.edit(claimedBy.id, {
+                ViewChannel: true,
+                SendMessages: true,
+                ReadMessageHistory: true,
+              });
+            }  
+          }
+          if (Admin && Admin.id) {
+            await interaction.channel.permissionOverwrites.edit(Admin.id, {
+              ViewChannel: true,
+              SendMessages: true,
+              ReadMessageHistory: true,
+            });
+          }
+          await interaction.channel.permissionOverwrites.edit(interaction.guild.roles.everyone.id, {
+            ViewChannel: false,
+            SendMessages: false,
+            ReadMessageHistory: false,
+          });
+        }
+      }
+      const unrcembed = new Discord.EmbedBuilder()
+        .setDescription(msgconfig.Ticket.TicketUnarchived)
+        .setColor(supportbot.Embed.Colours.Success);
+      await interaction.update({
+        embeds: [unrcembed],
+        components: [],
+      });
+    }
+
+    if (interaction.customId === "createticket") {
+      if (supportbot.Ticket.TicketReason) {
+        const modal = new Discord.ModalBuilder()
+          .setCustomId("ticketReasonModal")
+          .setTitle("Ticket Reason")
+          .addComponents(
+            new Discord.ActionRowBuilder().addComponents(
+              new Discord.TextInputBuilder()
+                .setCustomId("reasonInput")
+                .setLabel("Reason")
+                .setStyle(Discord.TextInputStyle.Paragraph)
+                .setRequired(true)
+            )
+          );
+        await interaction.showModal(modal);
+      } else {
+        try {
+          const cmd = client.commands.get(cmdconfig.OpenTicket.Command);
+          if (!cmd) return;
+          await cmd.run(interaction);
+        } catch (error) {
+          console.error("Error executing the ticket command:", error);
+          await interaction.reply({
+            content: "An error occurred while creating the ticket.",
+            ephemeral: true,
+          });
+        }
+      }
+    }
+
+    if (interaction.customId === "openticket") {
+      if (supportbot.Ticket.TicketReason) {
+        const modal = new Discord.ModalBuilder()
+          .setCustomId("ticketReasonModal")
+          .setTitle("Ticket Reason")
+          .addComponents(
+            new Discord.ActionRowBuilder().addComponents(
+              new Discord.TextInputBuilder()
+                .setCustomId("reasonInput")
+                .setLabel("Reason")
+                .setStyle(Discord.TextInputStyle.Paragraph)
+                .setRequired(true)
+            )
+          );
+        await interaction.showModal(modal);
+      } else {
+        try {
+          const cmd = client.commands.get(cmdconfig.OpenTicket.Command);
+          if (!cmd) return;
+          await cmd.run(interaction);
+        } catch (error) {
+          console.error(error);
+        }
+      }
+    }
+
+    if (interaction.customId.startsWith("claimticket-")) {
+      const ticketChannelId = interaction.customId.split("-")[1];
+      const ticketChannel = interaction.guild.channels.cache.get(ticketChannelId);
+      if (!ticketChannel) {
+        return interaction.reply({
+          content: "Ticket channel not found.",
+          ephemeral: true,
+        });
+      }
+
+      const { getRole } = interaction.client;
+      const Staff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+      const RolePerms = new Discord.EmbedBuilder()
+        .setTitle("Invalid Permissions!")
+        .setDescription(
+          `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
+        )
+        .setColor(supportbot.Embed.Colours.Warn);
+
+      if (!Staff || !Admin) {
+        return interaction.reply({ embeds: [RolePerms], ephemeral: true });
+      }
+
+      const NoPermsClaim = new Discord.EmbedBuilder()
+        .setTitle(msgconfig.Ticket.ClaimTickets.NoPermsToClaimTitle)
+        .setDescription(
+          msgconfig.Ticket.ClaimTickets.NoPermsToClaim.replace("%channel%", ticketChannel.name)
+        )
+        .setColor(supportbot.Embed.Colours.Error);
+
+      if (!interaction.member.roles.cache.has(Staff.id) && !interaction.member.roles.cache.has(Admin.id)) {
+        return interaction.reply({ embeds: [NoPermsClaim], ephemeral: true });
+      }
+
+      if (supportbot.Ticket.TicketType === "threads") {
+        await ticketChannel.members.add(interaction.user.id);
+      } else {
+        await ticketChannel.permissionOverwrites.create(interaction.user.id, {
+          ViewChannel: true,
+          SendMessages: true,
+          ReadMessageHistory: true,
+        });
+        await ticketChannel.permissionOverwrites.create(Admin, {
+          ViewChannel: true,
+          SendMessages: true,
+          ReadMessageHistory: true,
+        });
+        await ticketChannel.permissionOverwrites.create(interaction.guild.roles.everyone, {
+          ViewChannel: false,
+        });
+      }
+
+      const pingclaimedstaff = await ticketChannel.send(`<@${interaction.user.id}>`);
+      setTimeout(() => pingclaimedstaff.delete(), 2000);
+
+      const ticketInfo = db.getTicket(ticketChannelId);
+      if (ticketInfo) {
+        db.updateTicketStatus(ticketChannelId, ticketInfo.status);
+        ticketInfo.claimed_by = interaction.user.id;
+      }
+
+      const claimMessage = await interaction.message.fetch();
+      const claimedEmbed = new Discord.EmbedBuilder(claimMessage.embeds[0].data)
+        .setTitle(msgconfig.Ticket.ClaimTickets.ClaimedTitle)
+        .setDescription(
+          msgconfig.Ticket.ClaimTickets.ClaimMessage_Edit
+            .replace("%user%", `${interaction.user.id}`)
+            .replace("%channel%", `${ticketChannel.id}`)
+        )
+        .setColor(supportbot.Embed.Colours.Success);
+
+      const successfullyClaimed = new Discord.EmbedBuilder()
+        .setTitle(msgconfig.Ticket.ClaimTickets.ClaimedTitle)
+        .setDescription(msgconfig.Ticket.ClaimTickets.Claimed
+          .replace("%channel%", `${ticketChannel.id}`)
+        )
+        .setColor(supportbot.Embed.Colours.Success);
+
+      await claimMessage.edit({ embeds: [claimedEmbed], components: [] });
+      await interaction.reply({ embeds: [successfullyClaimed], ephemeral: true });
+    }
+
+    // SUGGESTION INTERACTIONS [START]
+
+    if (
+      interaction.customId === "upvote" ||
+      interaction.customId === "downvote" ||
+      interaction.customId === "removevote"
+    ) {
+      const suggestion = suggestions[interaction.message.id];
+      if (!suggestion)
+        return interaction.reply({ content: "Suggestion not found.", ephemeral: true });
+
+      const userId = interaction.user.id;
+      const hasUpvoted = suggestion.upvotes.includes(userId);
+      const hasDownvoted = suggestion.downvotes.includes(userId);
+
+      if (interaction.customId === "upvote") {
+        if (hasUpvoted) {
+          suggestion.upvotes = suggestion.upvotes.filter((id) => id !== userId);
+        } else {
+          suggestion.upvotes.push(userId);
+          if (hasDownvoted) {
+            suggestion.downvotes = suggestion.downvotes.filter((id) => id !== userId);
+          }
+        }
+      } else if (interaction.customId === "downvote") {
+        if (hasDownvoted) {
+          suggestion.downvotes = suggestion.downvotes.filter((id) => id !== userId);
+        } else {
+          suggestion.downvotes.push(userId);
+          if (hasUpvoted) {
+            suggestion.upvotes = suggestion.upvotes.filter((id) => id !== userId);
+          }
+        }
+      } else if (interaction.customId === "removevote") {
+        suggestion.upvotes = suggestion.upvotes.filter((id) => id !== userId);
+        suggestion.downvotes = suggestion.downvotes.filter((id) => id !== userId);
+      }
+
+      fs.writeFileSync("./Data/SuggestionData.json", JSON.stringify(suggestions, null, 2));
+
+      const upvoteCount = suggestion.upvotes.length;
+      const downvoteCount = suggestion.downvotes.length;
+
+      const updatedEmbed = new Discord.EmbedBuilder(interaction.message.embeds[0].data).setFields([
+        { name: "Suggestion", value: suggestion.suggestion, inline: true },
+        { name: "From", value: `<@${suggestion.author}>` },
+        {
+          name: `${supportbot.Suggestions.UpvoteEmoji} ${supportbot.Suggestions.UpvoteTitle}`,
+          value: `${upvoteCount}`,
+          inline: true,
+        },
+        {
+          name: `${supportbot.Suggestions.DownvoteEmoji} ${supportbot.Suggestions.DownvoteTitle}`,
+          value: `${downvoteCount}`,
+          inline: true,
+        },
+      ]);
+
+      await interaction.update({ embeds: [updatedEmbed] });
+    }
+
+  }
+
+  async function handleInvites(interaction, enable) {
+    if (supportbot.Ticket.Invites.StaffOnly) {
+      const { getRole, getChannel } = interaction.client;
+      const SupportStaff = await getRole(supportbot.Roles.StaffMember.Staff, interaction.guild);
+      const Admin = await getRole(supportbot.Roles.StaffMember.Admin, interaction.guild);
+
+      if (!SupportStaff || !Admin) {
+        return interaction.reply(
+          "Some roles seem to be missing!\nPlease check for errors when starting the bot."
+        );
+      }
+
+      const NoPerms = new Discord.EmbedBuilder()
+        .setTitle("Invalid Permissions!")
+        .setDescription(
+          `${msgconfig.Error.IncorrectPerms}\n\nRole Required: \`${supportbot.Roles.StaffMember.Staff}\` or \`${supportbot.Roles.StaffMember.Admin}\``
+        )
+        .setColor(supportbot.Embed.Colours.Warn);
+
+      if (
+        !interaction.member.roles.cache.has(SupportStaff.id) &&
+        !interaction.member.roles.cache.has(Admin.id)
+      ) {
+        return interaction.reply({ embeds: [NoPerms] });
+      }
+    }
+
+    await interaction.channel.setInvitable(enable);
+
+    const message = enable ? msgconfig.Ticket.EnableInvites : msgconfig.Ticket.DisableInvites;
+    const embed = new Discord.EmbedBuilder().setDescription(message).setColor(supportbot.Embed.Colours.General);
+
+    await interaction.reply({
+      embeds: [embed],
+      ephemeral: true,
+    });
+  }
+
+  if (interaction.type === Discord.InteractionType.ModalSubmit && interaction.customId === "editProfileModal") {
+    const userId = interaction.user.id;
+    const profilePath = `./Data/Profiles/${userId}.json`;
+
+    let profileData;
+    if (fs.existsSync(profilePath)) {
+      profileData = JSON.parse(fs.readFileSync(profilePath, "utf8"));
+    } else {
+      profileData = {
+        bio: "",
+        timezone: "",
+        clockedIn: false,
+      };
+    }
+
+    try {
+      const newBio = interaction.fields.getTextInputValue("bio");
+      const newTimezone = interaction.fields.getTextInputValue("timezone");
+
+      profileData.bio = newBio;
+      profileData.timezone = newTimezone;
+
+      fs.writeFileSync(profilePath, JSON.stringify(profileData, null, 2));
+
+      const updatedProfileEmbed = new Discord.EmbedBuilder()
+        .setTitle(`${interaction.user.username}'s Profile`)
+        .setColor(supportbot.Embed.Colours.General)
+        .setThumbnail(interaction.user.displayAvatarURL())
+        .addFields(
+          { name: "Bio", value: newBio || "No bio set.", inline: false },
+          { name: "Timezone", value: newTimezone || "No timezone set.", inline: true }
+        );
+
+      if (profileData.clockedIn !== undefined) {
+        updatedProfileEmbed.addFields({
+          name: "Clocked In Status",
+          value: profileData.clockedIn ? "✅ Clocked In" : "❌ Clocked Out",
+          inline: true,
+        });
+      }
+
+      await interaction.reply({ embeds: [updatedProfileEmbed], ephemeral: true });
+    } catch (error) {
+      console.error("Failed to update profile data: ", error);
+      await interaction.reply({
+        content: "There was an error while updating your profile. Please try again later.",
+        ephemeral: true,
+      });
+    }
+  }
+});

Events/messageCreate.js

@@ -0,0 +1,166 @@
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+const axios = require("axios");
+const { OpenAI } = require('openai');
+
+// Load configuration files with validation
+function loadConfig(path) {
+    try {
+        return yaml.load(fs.readFileSync(path, "utf8"));
+    } catch (error) {
+        console.error(`Error loading config file at ${path}:`, error);
+        throw error;
+    }
+}
+
+const supportbotai = yaml.load(fs.readFileSync("./Configs/supportbot-ai.yml"));
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+// Validate configuration values
+function validateConfig(config, keys) {
+    keys.forEach(key => {
+        if (!config[key]) {
+            throw new Error(`Missing configuration key: ${key}`);
+        }
+    });
+}
+
+const CHANNELS = [supportbotai.Channels.AIChannel];
+
+// Initialize Discord client
+const client = new Discord.Client({
+    intents: ['Guilds', 'GuildMembers', 'GuildMessages']
+});
+
+// Load custom Event structure
+const Event = require("../Structures/Event.js");
+
+// Initialize OpenAI client
+const openai = new OpenAI({
+    apiKey: supportbotai.General.OpenAI_Key,
+});
+
+const PASTEBIN_API_KEY = supportbotai.General.PastebinAPI_Key;
+const PASTEBIN_API_URL = supportbotai.General.PastebinAPI_URL;
+
+// Function to create a paste on Pastebin
+async function createPaste(content) {
+    try {
+        const response = await axios.post(PASTEBIN_API_URL, new URLSearchParams({
+            api_dev_key: PASTEBIN_API_KEY,
+            api_option: 'paste',
+            api_paste_code: content,
+            api_paste_private: 1, // 0 = public, 1 = unlisted, 2 = private
+            api_paste_expire_date: '1D', // Expire in 1 day
+            api_paste_format: 'text'
+        }));
+        return response.data;
+    } catch (error) {
+        console.error('Pastebin Error:', error);
+        throw error;
+    }
+}
+
+// Event handler for message creation
+module.exports = new Event("messageCreate", async (client, message) => {
+    if (message.author.bot || !message.guild) return;
+    if (!CHANNELS.includes(message.channelId) && !message.mentions.users.has(client.user.id)) return;
+
+if (supportbotai.Enabled) {
+
+    const sendTypingInterval = setInterval(() => {
+        message.channel.sendTyping();
+    }, 5000);
+
+    let conversation = [{
+        role: "system",
+        content: "SupportBot is your friendly neighbourhood support bot."
+    }];
+
+    let prevMessages = await message.channel.messages.fetch({ limit: 10 });
+    prevMessages = prevMessages.reverse().filter(msg => !msg.author.bot || msg.author.id === client.user.id);
+
+    prevMessages.forEach((msg) => {
+        const username = msg.author.username.replace(/\s+/g, '_').replace(/[^\w\s]/gi, '');
+
+        conversation.push({
+            role: msg.author.id === client.user.id ? "assistant" : "user",
+            name: username,
+            content: msg.content,
+        });
+    });
+
+    try {
+        const response = await openai.chat.completions.create({
+            model: supportbotai.General.Model,
+            messages: conversation,
+            max_tokens: supportbotai.General.Tokens,
+        });
+
+        clearInterval(sendTypingInterval);
+
+        if (response.choices && response.choices.length > 0) {
+            const replyContent = response.choices[0].message.content;
+
+            const SupportBotAI = new Discord.EmbedBuilder()
+                .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
+                .setDescription(replyContent)
+                .setColor(supportbotai.Embed.Color)
+                .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
+                .setTimestamp();
+
+            if (replyContent.length > 2000) {
+                const pasteLink = await createPaste(replyContent);
+
+                const SupportBotAIPastebin = new Discord.EmbedBuilder()
+                    .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
+                    .setDescription(supportbotai.Messages.MessageTooLong.replace("{pastebin}", pasteLink))
+                    .setColor(supportbotai.Embed.Color)
+                    .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
+                    .setTimestamp();
+
+                message.reply({ embeds: [SupportBotAIPastebin] });
+            } else {
+                message.reply({ embeds: [SupportBotAI] });
+            }
+        } else {
+            const SupportBotAIErrorResponse = new Discord.EmbedBuilder()
+                .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
+                .setDescription(supportbotai.Messages.ErrorResponse)
+                .setColor(supportbotai.Embed.Color)
+                .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
+                .setTimestamp();
+
+            message.reply({ embeds: [SupportBotAIErrorResponse], ephemeral: true });
+        }
+    } catch (error) {
+        clearInterval(sendTypingInterval);
+
+        const SupportBotAIErrorResponse = new Discord.EmbedBuilder()
+            .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
+            .setDescription(supportbotai.Messages.OpenAIError)
+            .setColor(supportbot.Embed.Colours.Error)
+            .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
+            .setTimestamp();
+
+        console.error('OpenAI Error:', error);
+        message.reply({ embeds: [SupportBotAIErrorResponse], ephemeral: true });
+    }
+
+}
+
+if (supportbotai.Enabled === false) {
+    const AIDisabled = new Discord.EmbedBuilder()
+        .setAuthor({ name: supportbotai.General.Name, iconURL: client.user.displayAvatarURL() })
+        .setDescription(supportbotai.Messages.AIDisabled)
+        .setColor(supportbot.Embed.Colours.Error)
+        .setFooter({ text: supportbotai.Embed.Footer, iconURL: message.author.displayAvatarURL() })
+        .setTimestamp();
+
+    message.reply({ embeds: [AIDisabled], ephemeral: true })
+    return;
+}
+
+});

Events/messageDelete.js

@@ -0,0 +1,43 @@
+const { EmbedBuilder } = require('discord.js');
+const fs = require("fs");
+const yaml = require("js-yaml");
+const Event = require("../Structures/Event.js");
+
+// Load the configuration files
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+module.exports = new Event("messageDelete", async (client, message) => {
+
+    // Check if the message is from a guild and not from a bot
+    if (!message.guild || message.author.bot) return;
+
+    // Get the delete log channel either by ID or by name
+    const deleteLogChannel = message.guild.channels.cache.get(supportbot.MessageDelete.Channel) ||
+        message.guild.channels.cache.find(channel => channel.name === supportbot.MessageDelete.Channel);
+
+    // Create the embed for the deleted message
+    const deletedMessageEmbed = new EmbedBuilder()
+        .setColor(supportbot.MessageDelete.Colour)
+        .setTitle("Message Deleted")
+        .setDescription(`> **Channel:** <#${message.channel.id}>\n> **Message ID** [${message.id}](https://discord.com/channels/${message.guild.id}/${message.channel.id}/${message.id})\n> **Message author:** ${message.author.tag} (${message.author.id})\n> **Message Crated:** <t:${Math.floor(message.createdTimestamp / 1000)}:F>`)
+        .addFields(
+            { name: 'Message', value: message.content || '*No content*', inline: false }
+        )
+        .setThumbnail(message.author.displayAvatarURL())
+        .setTimestamp();
+
+    // If the message contains an attachment, add it to the embed
+    if (message.attachments.size > 0) {
+        const attachment = message.attachments.first();
+        deletedMessageEmbed.addFields({ name: 'Attachment', value: `[${attachment.name}](${attachment.proxyURL})` });
+    }
+
+    // Send the embed to the delete log channel if the channel is found
+    if (deleteLogChannel) {
+        deleteLogChannel.send({
+            embeds: [deletedMessageEmbed]
+        });
+    }
+});
+

Events/messageUpdate.js

@@ -0,0 +1,57 @@
+const { EmbedBuilder } = require('discord.js');
+const fs = require("fs");
+const yaml = require("js-yaml");
+const Event = require("../Structures/Event.js");
+
+// Load the configuration files
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+module.exports = new Event("messageUpdate", async (client, oldMessage, newMessage) => {
+
+    // Check if the message is from a guild and not from a bot
+    if (!newMessage.guild || newMessage.author.bot) return;
+
+    // Fetch old message if it's not cached (important for message content)
+    if (!oldMessage.content && oldMessage.partial) {
+        try {
+            oldMessage = await oldMessage.fetch();
+        } catch (err) {
+            console.error('Error fetching old message:', err);
+            return;
+        }
+    }
+
+    // Fallback if content is missing
+    const oldMessageContent = oldMessage.content || (oldMessage.attachments.size > 0 ? 'Contains attachment(s)' : '*No content*');
+    const newMessageContent = newMessage.content || (newMessage.attachments.size > 0 ? 'Contains attachment(s)' : '*No content*');
+
+    // Get the update log channel either by ID or by name
+    const updateLogChannel = newMessage.guild.channels.cache.get(supportbot.MessageUpdate.Channel) ||
+        newMessage.guild.channels.cache.find(channel => channel.name === supportbot.MessageUpdate.Channel);
+
+    // Create the embed for the updated message
+    const updatedMessageEmbed = new EmbedBuilder()
+        .setColor(supportbot.MessageUpdate.Colour)
+        .setTitle("Message Updated")
+        .setDescription(`> **Channel:** <#${newMessage.channel.id}>\n> **Message ID:** [${newMessage.id}](https://discord.com/channels/${newMessage.guild.id}/${newMessage.channel.id}/${newMessage.id})\n> **Message author:** ${newMessage.author.tag} (${newMessage.author.id})\n> **Message Created:** <t:${Math.floor(oldMessage.createdTimestamp / 1000)}:F>`)
+        .addFields(
+            { name: 'Old Message', value: oldMessageContent, inline: false },
+            { name: 'New Message', value: newMessageContent, inline: false }
+        )
+        .setThumbnail(newMessage.author.displayAvatarURL())
+        .setTimestamp();
+
+    // If the new message contains an attachment, add it to the embed
+    if (newMessage.attachments.size > 0) {
+        const attachment = newMessage.attachments.first();
+        updatedMessageEmbed.addFields({ name: 'Attachment', value: `[${attachment.name}](${attachment.proxyURL})` });
+    }
+
+    // Send the embed to the update log channel if the channel is found
+    if (updateLogChannel) {
+        updateLogChannel.send({
+            embeds: [updatedMessageEmbed]
+        });
+    }
+});

Events/ready.js

@@ -0,0 +1,128 @@
+const fs = require("fs");
+const Discord = require("discord.js");
+const yaml = require("js-yaml");
+const Event = require("../Structures/Event.js");
+const gradient = require("gradient-string");
+const figlet = require("figlet");
+
+// Load configs
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const panel = yaml.load(fs.readFileSync("./Configs/ticket-panel.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+const msgconfig = yaml.load(fs.readFileSync("./Configs/messages.yml", "utf8"));
+
+const ACTIVITY_TYPES = {
+  PLAYING: Discord.ActivityType.Playing,
+  WATCHING: Discord.ActivityType.Watching,
+  LISTENING: Discord.ActivityType.Listening,
+  COMPETING: Discord.ActivityType.Competing
+};
+
+const setActivity = (client, type, status) => {
+  const activityType = ACTIVITY_TYPES[type?.toUpperCase()];
+  if (activityType) {
+    client.user.setPresence({
+      activities: [{ name: status || "Online", type: activityType }],
+      status: type?.toLowerCase() || "online"
+    });
+  }
+};
+
+const sleep = (ms) => new Promise((resolve) => setTimeout(resolve, ms));
+
+const logStartup = async (client) => {
+  console.clear();
+  
+  // Animated loading
+  const frames = ["⠋", "⠙", "⠹", "⠸", "⠼", "⠴", "⠦", "⠧", "⠇", "⠏"];
+  for (let i = 0; i < frames.length * 2; i++) {
+    process.stdout.write(`\r${frames[i % frames.length]} Initializing SupportBot...`);
+    await sleep(100);
+  }
+  console.clear();
+
+  // Main title
+  console.log("\n" + gradient.pastel.multiline(figlet.textSync("SupportBot", { font: "ANSI Shadow", horizontalLayout: "fitted" })));
+
+  // Extract bot details safely
+  const botName = supportbot?.General?.Name || "SupportBot";
+  const botVersion = supportbot.SupportBot_Version;
+
+  console.log("\n╔═══════════════════════════════════════════════════════════════╗");
+  console.log("║                      System Information                       ║");
+  console.log("╠═══════════════════════════════════════════════════════════════╣");
+  console.log(`║  Bot Name    : ${botName.padEnd(45)}  ║`);
+  console.log(`║  Version     : ${botVersion.padEnd(45)}  ║`);
+  console.log(`║  Node.js     : ${process.version.padEnd(45)}  ║`);
+  console.log(`║  Discord.js  : v${Discord.version.padEnd(44)}  ║`);
+  console.log("╚═══════════════════════════════════════════════════════════════╝\n");
+
+  // Links section
+  console.log(gradient.summer("┏━━━━━━━━━━━━━━━━━━━ Important Links ━━━━━━━━━━━━━━━━━━━┓"));
+  console.log(gradient.summer("┃                                                       ┃"));
+  console.log(gradient.summer("┃  ") + "📚 Docs       : " + gradient.cristal("https://emerald-services.gitbook.io/ ┃"));
+  console.log(gradient.summer("┃  ") + "🤝 Discord    : " + gradient.cristal("https://dsc.gg/emerald-dev           ┃"));
+  console.log(gradient.summer("┃                                                       ┃"));
+  console.log(gradient.summer("┗━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━┛\n"));
+
+  // Bot Invite
+  const inviteUrl = `https://discord.com/api/oauth2/authorize?client_id=${client.user.id}&permissions=8&scope=bot%20applications.commands`;
+  console.log(gradient.teen("╔════════════════════════ Bot Invite ════════════════════════╗"));
+  console.log(gradient.teen("║                                                            ║"));
+  console.log(gradient.teen("║  ") + gradient.pastel(inviteUrl.padEnd(56)) + gradient.teen("║"));
+  console.log(gradient.teen("║                                                            ║"));
+  console.log(gradient.teen("╚════════════════════════════════════════════════════════════╝\n"));
+};
+
+const checkConfigs = async (client) => {
+  const guild = client.guilds.cache.first();
+  if (!guild) return;
+
+  console.log(gradient.morning("┏━━━━━━━━━━━━━━━━━━━━ Config Check ━━━━━━━━━━━━━━━━━━━━━┓"));
+
+  const roles = [
+    supportbot?.Roles?.StaffMember?.Admin,
+    supportbot?.Roles?.StaffMember?.Staff,
+    supportbot?.Roles?.AutoRole?.Role
+  ].filter(Boolean);
+
+  const channels = [
+    supportbot?.Suggestions?.Channel,
+    supportbot?.Ticket?.Log?.TicketLog,
+    supportbot?.Ticket?.Log?.TranscriptLog,
+    supportbot?.Ticket?.TicketHome,
+    supportbot?.Welcome?.Channel,
+    supportbot?.Leave?.Channel,
+    supportbot?.Translate?.Log
+  ].filter(Boolean);
+
+  const [missingRoles, missingChannels] = await Promise.all([
+    Promise.all(roles.map((role) => client.getRole(role, guild))),
+    Promise.all(channels.map((channel) => client.getChannel(channel, guild)))
+  ]);
+
+  const missing = {
+    roles: roles.filter((_, i) => !missingRoles[i]),
+    channels: channels.filter((_, i) => !missingChannels[i])
+  };
+
+  if (missing.roles.length || missing.channels.length) {
+    console.log(gradient.morning("┃  ⚠️ - Configuration Issues Found:                     ┃"));
+    if (missing.roles.length) {
+      console.log(gradient.morning("┃  • Missing Roles: ") + gradient.fruit(missing.roles.join(", ")));
+    }
+    if (missing.channels.length) {
+      console.log(gradient.morning("┃  • Missing Channels: ") + gradient.fruit(missing.channels.join(", ")));
+    }
+  } else {
+    console.log(gradient.morning("┃  ✅ - All configurations validated successfully       ┃"));
+  }
+
+  console.log(gradient.morning("┗━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━┛\n"));
+};
+
+module.exports = new Event("clientReady", async (client) => {
+  setActivity(client, supportbot?.Activity?.Type, supportbot?.Activity?.Status);
+  await logStartup(client);
+  await checkConfigs(client);
+});

LICENSE.md

@@ -1,6 +1,6 @@
 MIT License
 
-Copyright (c) 2020 ItzEmerald
+Copyright (c) 2024 Emerald Services
 
 Permission is hereby granted, free of charge, to any person obtaining a copy
 of this software and associated documentation files (the "Software"), to deal

README.md

@@ -1,24 +1,96 @@
- ```
-                 _________                                  __ __________        __   
-                /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
-                \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
-                /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
-               /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
-                \/      |__|   |__|                             \/         
-                
-                                    SupportBot version 6.0
-                                    Created by Emerald Services
-                
-                                    The #1 self-hosted discord ticket bot
-```
+<h1 align="center">
+    <br>
+    <a href="https://github.com/Emerald-Services/SupportBot"><img src="https://i.imgur.com/cuadAYv.png"></a>
+    <br>
+    SupportBot
+    <br>
+</h1>
+
+<div align="center">
+
+<a href="https://opensource.org/licenses/MIT">
+    <img src="https://img.shields.io/badge/license-MIT-green?style=for-the-badge" alt="shield.png">
+</a>
+
+<a href="https://github.com/discordjs">
+    <img src="https://img.shields.io/badge/DISCORD.JS%20-%20v14-blue?style=for-the-badge" alt="shield.png">
+</a>
+
+<a href="https://github.com/nodejs/node">
+    <img src="https://img.shields.io/badge/NODE.JS%20-%20v20.x-green?style=for-the-badge" alt="shield.png">
+</a>
+
+<a href="https://github.com/Emerald-Services/SupportBot/releases">
+    <img src="https://img.shields.io/github/downloads/Emerald-Services/SupportBot/total?style=for-the-badge" alt="shield.png">
+</a>
+
+## Supported Versions
+
+| SupportBot | Node.JS | Discord.JS |  Supported |
+|------------|---------|------------|------------|
+|    8.x     |   20.x  |    14.x.   | ✅ Yes
+|    7.7.3   |   16.x  |    13.x.   | ✅ Yes
+|    7.x     |   16.x  |    13.x.   | ❌ No
+|    6.x     |   14.x  |    13.x.   | ❌ No
+|    5.x     |   12.x  |    13.x.   | ❌ No
+|    4.x     |   11.x  |    13.x.   | ❌ No
+|    Older   | 10.x    |    13.x.   | ❌ No
+
+</div>
+
+<p align="center">
+  <a href="https://emeraldsrv.com/">Website</a>
+  •
+  <a href="https://github.com/Emerald-Services/SupportBot/wiki">Wiki</a>
+<br>
+  <a href="#about">About</a>
+  •
+  <a href="#support">Support</a>
+  •
+  <a href="#license">License</a>
+  •
+  <a href="https://github.com/Emerald-Services/SupportBot/wiki/Third-Party-Developer">Third-Party</a>
+  •
+  <a href="#contributors">Contributors</a>
+</p>
+
+## About
+
+SupportBot is an Open-Source discord bot built with [discord.js](https://github.com/discordjs/discord.js). It's primarily focused to help servers organise and manage their support system in a unique way with full customisation to match your brand.
+
+## Support
+
+<a href="https://emeraldsrv.com/discord">
+    <img alt="Discord" src="https://img.shields.io/discord/597779408295821323?logo=discord&logoColor=white&style=for-the-badge">
+</a>
+
+
+## License
+
+Released under the [MIT](https://opensource.org/licenses/MIT) license.
+
+
+## Third-Party
+
+- [Official addons repository](https://github.com/Emerald-Services/Addons/)
+- [Syphers Addons](https://github.com/SypherRed/SB_Addons_Unofficial)
+- [BuiltByBit](https://builtbybit.com/supportbot)
+- [Polymart](https://polymart.org/resource/supportbot-1-discord-ticket-bot.518)
+
+
+## Contributors
+
+<a href="https://github.com/Emerald-Services/SupportBot/graphs/contributors">
+  <img src="https://contrib.rocks/image?repo=Emerald-Services/SupportBot">
+</a>
+
+## Hosting
+
+You can use our [Pterodactyl egg](https://github.com/Emerald-Services/Pterodactyl-Egg) to host it on your own panel. We currently don't offer hosting for you, altough we might add this in the future.
+If you don't know how to install pterodactyl, you could always host it on replit:
+
+[![Run on Repl.it](https://repl.it/badge/github/ItsNyoty/IKI-bot)]([https://repl.it/github/ItsNyoty/iki](https://repl.it/github/Emerald-Services/SupportBot
+)
+
 
-## SUPPORTBOT SUPPORTED VERSIONS
 
-| SupportBot |   Status  |   Supported  |
-|------------|-----------|--------------|
-|    1.x     |    ❌     | Discontinued | 
-|    2.x     |    ❌     | Discontinued | 
-|    3.x     |    ❌     | Discontinued | 
-|    4.x     |    ✔️     |   Previous   | 
-|    5.x     |    ✔️     |   Current    | 
-|    6.x     |    ⚠️     |   Under Development    | 

SECURITY.md

@@ -0,0 +1,20 @@
+# Security Policy
+
+## Supported Versions
+
+Use this section to tell people about which versions of your project are
+currently being supported with security updates.
+
+| Version | Supported          |
+| ------- | ------------------ |
+| 7.7.2   | :white_check_mark: |
+| 7.7.1   | :white_check_mark: |
+| < 4.0   | :x:                |
+
+## Reporting a Vulnerability
+
+Use this section to tell people how to report a vulnerability.
+
+Tell them where to go, how often they can expect to get an update on a
+reported vulnerability, what to expect if the vulnerability is accepted or
+declined, etc.

Structures/Addon.js

@@ -0,0 +1,27 @@
+
+// SupportBot | Emerald Services
+// Addon Structure
+class Command {
+  constructor(options) {
+    this.name = options.name;
+    this.description = options.description;
+    this.permissions = options.permissions;
+    this.options = options.options || [];
+    this.run = options.run;
+    this.defaultPermission = true;
+  }
+
+  // Method to dynamically update options
+  setOptions(options) {
+    this.options = options;
+  }
+}
+
+class Event {
+  constructor(event, run) {
+    this.event = event;
+    this.run = run;
+  }
+}
+
+module.exports = { Command, Event };

Structures/Client.js

@@ -0,0 +1,213 @@
+const fs = require("fs");
+const path = require("path");
+const Discord = require("discord.js");
+const { GatewayIntentBits, Partials } = require('discord.js');
+const yaml = require("js-yaml");
+const { Command, Event } = require('./Addon.js');
+
+const supportbot = yaml.load(fs.readFileSync("./Configs/supportbot.yml", "utf8"));
+const cmdconfig = yaml.load(fs.readFileSync("./Configs/commands.yml", "utf8"));
+
+function walk(dir, ext = ".js", fileList = []) {
+  const files = fs.readdirSync(dir);
+  for (const file of files) {
+    const full = `${dir}/${file}`;
+    const stat = fs.statSync(full);
+    if (stat.isDirectory()) {
+      walk(full, ext, fileList);
+    } else if (file.endsWith(ext)) {
+      fileList.push(full);
+    }
+  }
+  return fileList;
+}
+
+class Client extends Discord.Client {
+  constructor() {
+    super({
+      intents: [
+        GatewayIntentBits.Guilds,
+        GatewayIntentBits.GuildMembers,
+        GatewayIntentBits.GuildMessages,
+        GatewayIntentBits.MessageContent
+      ],
+      partials: [Partials.Message, Partials.Channel]
+    });
+
+    this.commands = new Discord.Collection();
+  }
+
+  async getChannel(channel, guild) {
+    if (!channel) return null;
+    return guild.channels.cache.find(
+      (c) =>
+        (c.type === Discord.ChannelType.GuildText || c.type === Discord.ChannelType.GuildNews) &&
+        (c.id === channel || (c.name && c.name.toLowerCase() === channel.toLowerCase()))
+    );
+  }
+
+  async getRole(role, guild) {
+    if (!role) return null;
+    return guild.roles.cache.find(
+      (r) => r.id === role || (r.name && r.name.toLowerCase() === role.toLowerCase())
+    );
+  }
+
+  async getCategory(category, guild) {
+    if (!category) return null;
+    return guild.channels.cache.find(
+      (c) =>
+        c.type === Discord.ChannelType.GuildCategory &&
+        (c.id === category || (c.name && c.name.toLowerCase() === category.toLowerCase()))
+    );
+  }
+
+  async start(token) {
+    let tempCommandFiles = walk("./Commands");
+
+    if (cmdconfig.Suggestion.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "suggest.js");
+    }
+
+    if (cmdconfig.Suggestion.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "suggestadmin.js");
+    }
+
+    if (cmdconfig.Help.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "help.js");
+    }
+
+    if (cmdconfig.Info.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "info.js");
+    }
+
+    if (cmdconfig.OpenTicket.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "ticket.js");
+    }
+
+    if (cmdconfig.CloseTicket.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "close.js");
+    }
+
+    if (cmdconfig.Embed.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "embed.js");
+    }
+
+    if (cmdconfig.Translate.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "translate.js");
+    }
+
+    if (cmdconfig.UserInfo.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "userinfo.js");
+    }
+
+    if (cmdconfig.Ping.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "Ping.js");
+    }
+
+    if (cmdconfig.AddUser.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "addUser.js");
+    }
+
+    if (cmdconfig.RemoveUser.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "removeUser.js");
+    }    
+
+    if (cmdconfig.ForceAddUser.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "forceaddUser.js");
+    }   
+
+    if (cmdconfig.Profile.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "profile.js");
+    }    
+
+    if (cmdconfig.Settings.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "settings.js");
+    }    
+
+    if (cmdconfig.Mod.Enabled === false) {
+      tempCommandFiles = tempCommandFiles.filter(item => path.basename(item) !== "mod.js");
+    }    
+
+    const commandFiles = tempCommandFiles;
+    const commands = commandFiles.map((file) => require(`../${file}`));
+
+    console.log(`\u001b[33m`, "――――――――――――――――――――――――――――――――――――――――――――");
+
+    commands.forEach((cmd) => {
+      console.log(`\u001b[32m`, `[CMD]`, `\u001b[37;1m`, `${cmd.name}`, `\u001b[32;1m`, "Loaded");
+      this.commands.set(cmd.name, cmd);
+    });
+
+    console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Commands ▬▬▬▬▬▬▬");
+
+    if (supportbot.General.Addons.Enabled) {
+      const addonFiles = fs.readdirSync("./Addons").filter((file) => file.endsWith(".js"));
+
+      const addons = addonFiles.map((file) => {
+        const addon = require(`../Addons/${file}`);
+        addon.name = file.split(".")[0];
+        return addon;
+      });
+
+      console.log("   ");
+      console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Addons ▬▬▬▬▬▬▬");
+
+      addons.forEach((addon) => {
+        console.log(
+          `\u001b[32m`,
+          `[ADDON]`,
+          `\u001b[37;1m`,
+          `${addon.name}`,
+          `\u001b[32;1m`,
+          "Loaded"
+        );
+
+        if (addon instanceof Command) {
+          this.commands.set(addon.name, addon);
+        }
+
+        if (addon.events && Array.isArray(addon.events)) {
+          addon.events.forEach((event) => {
+            if (event instanceof Event) {
+              this.on(event.event, (...args) => event.run(this, ...args));
+            }
+          });
+        }
+      });
+
+      console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Addons ▬▬▬▬▬▬▬");
+    }
+
+    this.once("ready", async () => {
+      await this.guilds.cache.first()?.commands.set(this.commands);
+      console.log(
+        "\u001b[32m",
+        `[SUCCESS]`,
+        `\u001b[37;1m`,
+        `Slash Commands Registered for ${this.guilds.cache.first().name}`
+      );
+    });
+
+    console.log("   ");
+    console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Events ▬▬▬▬▬▬▬");
+
+    fs.readdirSync("./Events").filter((file) => file.endsWith(".js")).forEach((file) => {
+      const event = require(`../Events/${file}`);
+      console.log(`\u001b[32m`, `[EVENT]`, `\u001b[37;1m`, `${event.event}`, `\u001b[32;1m`, "Loaded");
+      this.on(event.event, (...args) => event.run(this, ...args));
+    });
+
+    console.log(`\u001b[33m`, "▬▬▬▬▬▬▬ Events ▬▬▬▬▬▬▬");
+    if (process.argv[2] !== "test") {
+      await this.login(token);
+    } else {
+      console.log(
+        `\u001b[31;1m`,
+        "RUNNING IN TEST MODE, IF NOT INTENDED, PLEASE USE npm start"
+      );
+    }
+  }
+}
+
+module.exports = Client;

Structures/Command.js

@@ -0,0 +1,14 @@
+// SupportBot | Emerald Services
+// Command Structure
+
+class Command {
+  constructor(options) {
+    this.name = options.name;
+    this.description = options.description;
+    this.permissions = options.permissions || [];
+    this.options = options.options || [];
+    this.run = options.run;
+    this.defaultPermission = true;
+  }
+}
+module.exports = Command;

Structures/Database.js

@@ -0,0 +1,227 @@
+// SupportBot | Emerald Services
+// Database Structure
+
+const Database = require("better-sqlite3");
+const path = require("path");
+
+const db = new Database(path.join(__dirname, "../Data/supportbot.db"));
+
+// ----- Core tables -----
+db.prepare(`
+  CREATE TABLE IF NOT EXISTS suggestions (
+    thread_id TEXT PRIMARY KEY,
+    author_id TEXT,
+    text      TEXT,
+    status    TEXT DEFAULT 'Created'
+  )
+`).run();
+
+db.prepare(`
+  CREATE TABLE IF NOT EXISTS profiles (
+    user_id   TEXT PRIMARY KEY,
+    bio       TEXT,
+    timezone  TEXT,
+    clockedIn INTEGER DEFAULT 0
+  )
+`).run();
+
+db.prepare(`
+  CREATE TABLE IF NOT EXISTS tickets (
+    ticket_id      TEXT PRIMARY KEY,
+    user_id        TEXT,
+    status         TEXT DEFAULT 'open',
+    created_at     INTEGER,
+    updated_at     INTEGER,
+    subject        TEXT,
+    description    TEXT
+  )
+`).run();
+
+try {
+  db.prepare("ALTER TABLE tickets ADD COLUMN voiceChannelId TEXT").run();
+} catch (e) {
+  if (!String(e).includes("duplicate column name")) {
+    throw e;
+  }
+}
+
+db.prepare(`
+  CREATE TABLE IF NOT EXISTS ticket_panel (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    message_id TEXT,
+    channel_id TEXT,
+    created_at INTEGER
+  )
+`).run();
+
+db.prepare(`
+  CREATE TABLE IF NOT EXISTS ticket_users (
+    ticket_id TEXT,
+    user_id   TEXT,
+    PRIMARY KEY(ticket_id, user_id)
+  )
+`).run();
+
+/* ---- NEW table for global bot settings ---- */
+db.prepare(`
+  CREATE TABLE IF NOT EXISTS settings (
+    id   INTEGER PRIMARY KEY,
+    data TEXT
+  )
+`).run();
+
+module.exports = {
+  // ----- Suggestions -----
+  addSuggestion(threadId, authorId, text) {
+    db.prepare(`
+      INSERT INTO suggestions (thread_id, author_id, text)
+      VALUES (@threadId, @authorId, @text)
+      ON CONFLICT(thread_id) DO NOTHING
+    `).run({ threadId, authorId, text });
+  },
+
+  setSuggestionStatus(threadId, status) {
+    db.prepare(`
+      UPDATE suggestions SET status=@status WHERE thread_id=@threadId
+    `).run({ threadId, status });
+  },
+
+  getSuggestion(threadId) {
+    return db.prepare(`
+      SELECT * FROM suggestions WHERE thread_id=@threadId
+    `).get({ threadId });
+  },
+
+  // ----- Profiles -----
+  getProfile(userId) {
+    const row = db.prepare(`SELECT * FROM profiles WHERE user_id=?`).get(userId);
+    if (!row) {
+      db.prepare(`
+        INSERT INTO profiles (user_id, bio, timezone, clockedIn)
+        VALUES (?, '', '', 0)
+      `).run(userId);
+      return { user_id: userId, bio: "", timezone: "", clockedIn: 0 };
+    }
+    return row;
+  },
+
+  updateProfile(userId, data) {
+    const { bio = "", timezone = "", clockedIn = 0 } = data;
+    db.prepare(`
+      INSERT INTO profiles (user_id, bio, timezone, clockedIn)
+      VALUES (@userId, @bio, @timezone, @clockedIn)
+      ON CONFLICT(user_id) DO UPDATE SET
+        bio       = excluded.bio,
+        timezone  = excluded.timezone,
+        clockedIn = excluded.clockedIn
+    `).run({ userId, bio, timezone, clockedIn });
+  },
+
+  setClockedIn(userId, value) {
+    db.prepare(`UPDATE profiles SET clockedIn=? WHERE user_id=?`)
+      .run(value ? 1 : 0, userId);
+  },
+
+  // ----- Tickets -----
+  addTicket(ticket) {
+    const now = Date.now();
+    db.prepare(`
+      INSERT INTO tickets (ticket_id, user_id, subject, description, created_at, updated_at)
+      VALUES (@ticket_id, @user_id, @subject, @description, @created_at, @updated_at)
+      ON CONFLICT(ticket_id) DO NOTHING
+    `).run({
+      ticket_id: ticket.id,
+      user_id: ticket.user,
+      subject: ticket.reason || "",
+      description: ticket.description || "",
+      created_at: now,
+      updated_at: now
+    });
+  },
+
+  updateTicketVoice(ticketId, voiceChannelId) {
+    db.prepare(`
+      UPDATE tickets SET voiceChannelId=@voiceChannelId, updated_at=@updatedAt WHERE ticket_id=@ticketId
+    `).run({ ticketId, voiceChannelId, updatedAt: Date.now() });
+  },
+
+  getTicketVoice(ticketId) {
+    return db.prepare(`SELECT voiceChannelId FROM tickets WHERE ticket_id=?`).get(ticketId);
+  },
+
+  deleteTicketVoice(ticketId) {
+    db.prepare(`
+      UPDATE tickets SET voiceChannelId=NULL, updated_at=@updatedAt WHERE ticket_id=@ticketId
+    `).run({ ticketId, updatedAt: Date.now() });
+  },
+
+  updateTicketStatus(ticketId, status) {
+    db.prepare(`
+      UPDATE tickets SET status=@status, updated_at=@updatedAt WHERE ticket_id=@ticketId
+    `).run({ status, updatedAt: Date.now(), ticketId });
+  },
+
+  getTicket(ticketId) {
+    return db.prepare(`
+      SELECT * FROM tickets WHERE ticket_id=@ticketId
+    `).get({ ticketId });
+  },
+
+  getAllTickets() {
+    return db.prepare(`SELECT * FROM tickets`).all();
+  },
+
+  saveTicketPanel(messageId, channelId) {
+    db.prepare(`
+      INSERT INTO ticket_panel (message_id, channel_id, created_at)
+      VALUES (@messageId, @channelId, @createdAt)
+    `).run({ messageId, channelId, createdAt: Date.now() });
+  },
+
+  getTicketPanel() {
+    return db.prepare(`
+      SELECT * FROM ticket_panel ORDER BY id DESC LIMIT 1
+    `).get();
+  },
+
+  // ----- Ticket participants -----
+  addUserToTicket(ticketId, userId) {
+    db.prepare(`
+      INSERT INTO ticket_users (ticket_id, user_id)
+      VALUES (?, ?)
+      ON CONFLICT(ticket_id, user_id) DO NOTHING
+    `).run(ticketId, userId);
+  },
+
+  removeUserFromTicket(ticketId, userId) {
+    db.prepare(`
+      DELETE FROM ticket_users WHERE ticket_id=? AND user_id=?
+    `).run(ticketId, userId);
+  },
+
+  getTicketUsers(ticketId) {
+    return db.prepare(`
+      SELECT user_id FROM ticket_users WHERE ticket_id=?
+    `).all(ticketId).map(r => r.user_id);
+  },
+
+  // ----- Global Settings -----
+  getSettings() {
+    const row = db.prepare(`SELECT data FROM settings WHERE id=1`).get();
+    if (!row) return {};
+    try {
+      return JSON.parse(row.data);
+    } catch {
+      return {};
+    }
+  },
+
+  saveSettings(obj) {
+    const data = JSON.stringify(obj);
+    db.prepare(`
+      INSERT INTO settings (id, data)
+      VALUES (1, @data)
+      ON CONFLICT(id) DO UPDATE SET data = excluded.data
+    `).run({ data });
+  }
+};

Structures/Event.js

@@ -0,0 +1,11 @@
+// SupportBot | Emerald Services
+// Event Structure
+
+class Event {
+  constructor(event, run) {
+    this.event = event;
+    this.run = run;
+  }
+}
+
+module.exports = Event;

Structures/TicketID.js

@@ -0,0 +1,30 @@
+// SupportBot | Emerald Services
+// Ticket ID Structure
+
+const db = require("./Database")
+
+class TicketNumberID {
+  static async pad() {
+    let num = await this.get()
+    let n = num + ""
+    await this.set(num + 1)
+    return n.length >= 4 ? n : new Array(4 - n.length + 1).join("0") + n
+  }
+
+  static async get() {
+    const row = db.getTicketPanel()
+    if (!row) return await this.set(0)
+    return row.id
+  }
+
+  static async set(value) {
+    db.saveTicketPanel(`panel-${value}`, "none")
+    return value
+  }
+
+  static async reset() {
+    return await this.set(0)
+  }
+}
+
+module.exports = TicketNumberID

addons/addon-example.js

@@ -1,19 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Help Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-
-// location for the addons configuration, to keep it simple we generate a settings folder within the addons directory.
-const example = yaml.load(fs.readFileSync('./addons/settings/exampleaddon.yml', 'utf8'));
-
-module.exports = {
-    name: example.ExampleAddonCommand,
-    description: example.ExampleAddonDesc,
-
-    execute(message, args) {
-        message.channel.send(example.ExampleAddonMessage)
-    }
-};

addons/settings/exampleaddon.yml

@@ -1,9 +0,0 @@
-#
-# SupportBot 6.0 
-# Example Addon
-#
-
-ExampleAddonCommand: "exampleaddon"
-ExampleAddonDesc: "This is the default/example addon for SupportBot."
-
-ExampleAddonMessage: "> :white_check_mark: This is the **default** addon for SupportBot. You can download addons from our website, https://emeraldservices.xyz/"

commands/addUser.js

@@ -1,64 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Add User
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.AddUser,
-    description: supportbot.AddUserDesc,
-
-    execute(message, args) {        
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.AddUser}!`);
-
-        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
-        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
-
-        const NoPerms = new Discord.MessageEmbed()
-            .setTitle("Invalid Permissions!")
-            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${supportbot.Staff}\` or \`${supportbot.Admin}\``)
-            .setColor(supportbot.WarningColour)
-
-            if (message.member.roles.cache.has(SupportStaff.id) || message.member.roles.cache.has(Admins.id)) {
-                if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
-                    const Exists = new Discord.MessageEmbed()
-                        .setTitle("No Ticket Found!")
-                        .setDescription(`${supportbot.NoValidTicket}`)
-                        .setColor(supportbot.WarningColour);
-                    message.channel.send({ embed: Exists });
-        
-                    return;
-                }
-        
-                let rUser = message.guild.member(message.mentions.users.first() || message.guild.members.cache.get(args[0]));
-                    const UserNotExist = new Discord.MessageEmbed()
-                        .setTitle("User Not Found!")
-                        .setDescription(`${supportbot.UserNotFound}\n\nTry Again:\`${supportbot.Prefix}${supportbot.AddUser} <user#0000>\``)
-                        .setColor(supportbot.ErrorColour)
-        
-                    if (!rUser) return message.channel.send({ embed: UserNotExist });
-                
-                        message.channel.updateOverwrite(rUser, {
-                            VIEW_CHANNEL: true,
-                            CREATE_INVITE: false,
-                            SEND_MESSAGES: true,
-                            READ_MESSAGES: true
-                        });
-                
-                    const Complete = new Discord.MessageEmbed()
-                        .setTitle("User Added!")
-                        .setDescription(supportbot.AddedUser.replace(/%user%/g, rUser.id))
-                        .setTimestamp()
-                        .setColor(supportbot.EmbedColour)
-                   message.channel.send({ embed: Complete });
-            } else {
-                
-                return message.channel.send({ embed: NoPerms });
-
-            }
-
-    }
-};

commands/announce.js

@@ -1,68 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Links Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const { execute } = require("./help");
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.AnnounceCommand,
-    description: supportbot.AnnounceDesc,
-
-    execute(message, args) {
-
-        let locateChannel = message.guild.channels.cache.find(AnnouncementChannel => AnnouncementChannel.name === supportbot.AnnouncementChannel);
-
-        const errornochannel = new Discord.MessageEmbed()
-            .setTitle("Invalid Channel")
-            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.AnnouncementChannel}`)
-            .setColor(supportbot.ErrorColour);
-
-        if(!locateChannel) return message.channel.send({ embed: errornochannel });
-
-        let Admins = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Admin);
-
-        const NoPerms = new Discord.MessageEmbed()
-            .setTitle("Invalid Permissions!")
-            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${Admins.name}\``)
-            .setColor(supportbot.WarningColour)
-
-            if (!message.member.roles.cache.has(Admins.id)) 
-                return message.channel.send({ embed: NoPerms });
-
-
-            const embed = new Discord.MessageEmbed()
-                .setDescription(`> **${supportbot.AnnouncementStarter}**`)
-	            .setColor(supportbot.EmbedColour)
-            message.channel.send({ embed: embed });
-
-            let announcement = []
-            message.channel.awaitMessages(response => response.content.length > 2, {
-                max: 1,
-                time: 500000,
-                errors: ['time'],
-            }).then((collected) => {
-                announcement.push(collected.map(r => r.content));
-
-                const AnnouncementEmbed = new Discord.MessageEmbed()
-                    .setTitle(supportbot.AnnouncementTitle)
-                    .setThumbnail(supportbot.AnnouncementIcon)
-                    .setDescription(announcement)
-                    .setColor(supportbot.EmbedColour)
-                    .setFooter(supportbot.EmbedFooter, message.author.displayAvatarURL());
-                
-                locateChannel.send({ embed: AnnouncementEmbed }).then(async function(msg) {
-                    const AnnouncementComplete = new Discord.MessageEmbed()
-                        .setColor(supportbot.SuccessColour)
-                        .setDescription(`:white_check_mark: You have successfully created an announcement. <#${locateChannel.id}>`)
-                    message.channel.send({ embed: AnnouncementComplete })
-                })
-
-            });
-
-    }
-    
-};

commands/botSay.js

@@ -1,50 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Say Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const { execute } = require("./help");
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.BotSay,
-    description: supportbot.BotSayDesc,
-
-    execute(message, args) {
-
-        let SupportStaff = message.guild.roles.cache.find(adminRole => adminRole.name === supportbot.Staff);
-
-        const NoPerms = new Discord.MessageEmbed()
-            .setTitle("Invalid Permissions!")
-            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${SupportStaff.name}\``)
-            .setColor(supportbot.WarningColour)
-
-            if (!message.member.roles.cache.has(SupportStaff.id)) 
-                return message.channel.send({ embed: NoPerms });
-
-
-            const embed = new Discord.MessageEmbed()
-                .setDescription(`> **What would you like me to say!**`)
-	            .setColor(supportbot.EmbedColour)
-            message.channel.send({ embed: embed });
-
-            let announcement = []
-            message.channel.awaitMessages(response => response.content.length > 2, {
-                max: 1,
-                time: 500000,
-                errors: ['time'],
-            }).then((collected) => {
-                announcement.push(collected.map(r => r.content));
-
-                const AnnouncementEmbed = new Discord.MessageEmbed()
-                    .setDescription(announcement)
-                    .setColor(supportbot.EmbedColour)
-                
-                message.channel.send({ embed: AnnouncementEmbed })
-        })
-
-    } 
-    
-};

commands/close.js

@@ -1,147 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Links Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const { execute } = require("./help");
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.CloseTicket,
-    description: supportbot.CloseTicketDesc,
-
-    execute(message, args) {
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.CloseTicket}!`);
-
-        if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
-            const Exists = new Discord.MessageEmbed()
-                .setTitle("No Ticket Found!")
-                .setDescription(`${supportbot.NoValidTicket}`)
-                .setColor(supportbot.WarningColour);
-            message.channel.send({ embed: Exists });
-
-            return;
-
-        }
-
-        if (supportbot.CloseConfirmation === "true") {
-            const CloseTicketRequest = new Discord.MessageEmbed()
-                .setTitle(`**${supportbot.ClosingTicket}**`)
-                .setDescription(`Please confirm by repeating the following word.. \`${supportbot.ClosingConfirmation_Word}\` `)
-                .setColor(supportbot.EmbedColour);
-
-            message.channel.send(CloseTicketRequest).then(m => {
-                message.channel.awaitMessages( response => response.content.toLowerCase() === supportbot.ClosingConfirmation_Word, {
-                    max: 1,
-                    time: 20000,
-                    errors: [ 'time' ],
-
-                    
-                }).then( collected => {
-                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog);
-                    let user = message.author;
-                    let reason = args.join(" ") || "No Reason Provided.";
-
-                    let name = message.channel.name;
-                    let ticketChannel = message.channel;
-
-                    message.channel.send(`**${supportbot.ClosingTicket}**`)
-
-                    .then(() => {
-                        const logEmbed = new Discord.MessageEmbed()
-                            .setTitle(supportbot.TranscriptTitle)
-                            .setColor(supportbot.EmbedColour)
-                            .setFooter(supportbot.EmbedFooter)
-                            .addField("Closed By", message.author.tag)
-                            .addField("Reason", reason);
-
-                        message.channel.messages.fetch({ limit: 100 }).then( msgs => {
-                            let txt = '';
-
-                            msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
-                            txt += `${message.guild.name}\n`;
-                            txt += `#${ticketChannel.name}\n`;
-                            txt += `${msgs.size} messages\n\n\n`;
-
-                            msgs.forEach( msg => {
-                                if ( msg.content ) {
-                                    txt += `----- ${msg.author.tag} at ${msg.createdAt}\n`;
-                                    txt += `${msg.content}\n`;
-                                    txt += `-----\n\n`;
-                                }
-                            });
-
-                            logChannel.send(logEmbed).catch(err => {
-                                message.reply(err)
-                            })
-
-                            logChannel.send( new Discord.MessageAttachment( Buffer.from( txt ), `${name}.txt` ) );
-
-                            message.channel.delete();
-
-                        })
-                    })
-
-                })
-
-            }).catch( () => {
-                m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
-            });
-
-        }
-
-        if (supportbot.CloseConfirmation === "false") {
-
-                    let logChannel = message.guild.channels.cache.find(channel => channel.name === supportbot.TranscriptLog);
-                    let user = message.author;
-                    let reason = args.join(" ") || "No Reason Provided.";
-
-                    let name = message.channel.name;
-                    let ticketChannel = message.channel;
-
-                    message.channel.send(`**${supportbot.ClosingTicket}**`)
-
-                    .then(() => {
-                        const logEmbed = new Discord.MessageEmbed()
-                            .setTitle(supportbot.TranscriptTitle)
-                            .setColor(supportbot.EmbedColour)
-                            .setFooter(supportbot.EmbedFooter)
-                            .addField("Closed By", message.author.tag)
-                            .addField("Reason", reason);
-
-                        message.channel.messages.fetch({ limit: 100 }).then( msgs => {
-                            let txt = '';
-
-                            msgs = msgs.sort( ( a, b ) => a.createdTimestamp - b.createdTimestamp );
-                            txt += `${message.guild.name}\n`;
-                            txt += `#${ticketChannel.name}\n`;
-                            txt += `${msgs.size} messages\n\n\n`;
-
-                            msgs.forEach( msg => {
-                                if ( msg.content ) {
-                                    txt += `----- ${msg.author.tag} at ${msg.createdAt}\n`;
-                                    txt += `${msg.content}\n`;
-                                    txt += `-----\n\n`;
-                                }
-                            });
-
-                            logChannel.send(logEmbed).catch(err => {
-                                message.reply(err)
-                            })
-
-                            logChannel.send( new Discord.MessageAttachment( Buffer.from( txt ), `${name}.txt` ) );
-
-                            message.channel.delete();
-
-                        })
-
-                    }).catch( () => {
-                        m.edit('The request to close the ticket has timed out.').then( m2 => m2.delete( 3000 ) );
-                    });
-
-        }
-
-    }
-};

commands/help.js

@@ -1,51 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Help Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.HelpCommand,
-    description: supportbot.HelpDesc,
-
-    execute(message, args) {
-        let generalCommands = "";
-            generalCommands += `**${supportbot.Prefix}${supportbot.HelpCommand}** ${supportbot.HelpDesc}\n`;
-            generalCommands += `**${supportbot.Prefix}${supportbot.LinksCommand}** ${supportbot.LinkDesc}\n`;
-            generalCommands += `**${supportbot.Prefix}${supportbot.SuggestCommand}** ${supportbot.SuggestionDesc}\n`;
-            generalCommands += `**${supportbot.Prefix}${supportbot.PingCommand}** ${supportbot.PingDesc}\n`;
-        
-        let supportCommands = "";
-            supportCommands += `**${supportbot.Prefix}${supportbot.NewTicket} [reason]** ${supportbot.NewTicketDesc}\n`
-            supportCommands += `**${supportbot.Prefix}${supportbot.CloseTicket} [reason]** ${supportbot.CloseTicketDesc}\n`
-        
-        let staffCommands = "";
-            staffCommands += `**${supportbot.Prefix}${supportbot.AddUser} <user#0000>** ${supportbot.AddUserDesc}\n`
-            staffCommands += `**${supportbot.Prefix}${supportbot.RemoveUser} <user#0000>** ${supportbot.RemoveUserDesc}\n`
-            staffCommands += `**${supportbot.Prefix}${supportbot.BotSay}** ${supportbot.BotSayDesc}\n` 
-            staffCommands += `**${supportbot.Prefix}${supportbot.AnnounceCommand}** ${supportbot.AnnounceDesc}\n` 
-            
-        const HelpCommandEmbed = new Discord.MessageEmbed()
-            .setTitle(supportbot.Bot_Name)
-            .setThumbnail(message.author.displayAvatarURL())
-
-            .addFields(
-                { name: '🖥️ General Commands', value: `${generalCommands}\n`, inline: false },
-                { name: '🎫 Support Commands', value: `${supportCommands}\n`, inline: false },
-            )
-
-            .setColor(supportbot.EmbedColour)
-            .setFooter(supportbot.EmbedFooter, message.author.displayAvatarURL());
-
-            if (message.member.roles.cache.some(role => role.name === supportbot.Staff || supportbot.Admin)) {
-                HelpCommandEmbed.addFields(
-                    { name: '🔑 Staff Commands', value: `${staffCommands}\n`, inline: false },
-                )
-            }
-
-	    message.channel.send({ embed: HelpCommandEmbed });
-    }
-};

commands/links.js

@@ -1,33 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Links Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const { execute } = require("./help");
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.LinksCommand,
-    description: supportbot.LinksDesc,
-
-    execute(message, args) {
-        
-        const LinksEmbed = new Discord.MessageEmbed()
-            .setColor(supportbot.EmbedColour)
-
-        let botLinks = supportbot.LINKS;
-        
-        let links = '';
-        
-        for ( let name in botLinks ) {
-            links += `[${name}](${botLinks[ name ]})\n`;
-        };
-
-        LinksEmbed.addField(supportbot.LinksTitle, links)
-
-        message.channel.send({ embed: LinksEmbed });
-
-    }
-};

commands/newticket.js

@@ -1,235 +0,0 @@
-const Discord = require("discord.js");
-const bot = new Discord.Client()
-
-const fs = require("fs")
-const yaml = require('js-yaml');
-
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-const TicketNumberID = require('../utils/TicketNumber.js');
-
-const reacted = [];
-
-module.exports = {
-    name: supportbot.NewTicket,
-    description: supportbot.NewTicketDesc,
-
-    execute(message, args) {
-      console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.NewTicket}!`);
-
-      // Ticket ID
-      let ticketNumberID = TicketNumberID.pad(message.guild.id);
-
-      // Ticket Subject
-      const TicketSubject = args.join(" ") || supportbot.NoTicketSubject;
-
-      // Ticket Exists
-      const TicketExists = new Discord.MessageEmbed()
-        .setTitle("Ticket Exists!")
-        .setDescription(`${supportbot.TicketExists}`)
-        .setColor(supportbot.WarningColour)
-
-      if (message.guild.channels.cache.find(SupportTicket => SupportTicket.name === `${supportbot.TicketChannel}-${ticketNumberID}`)) 
-      return message.channel.send({ embed: TicketExists });
-
-      message.guild.channels.create(`${supportbot.TicketChannel}-${ticketNumberID}`, {
-        type: "text",
-      }).then(SupportTicket => {
-
-        let AllUsers = message.guild.roles.cache.find(everyone => everyone.name === '@everyone')
-        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
-        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
-
-        let DeptRole1 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_1}`)
-        let DeptRole2 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_2}`)
-        let DeptRole3 = message.guild.roles.cache.find(DepartmentRole => DepartmentRole.name === `${supportbot.DepartmentRole_3}`)
-
-        SupportTicket.updateOverwrite(AllUsers, {
-          VIEW_CHANNEL: false,
-        })
-
-        SupportTicket.updateOverwrite(message.author, {
-          VIEW_CHANNEL: true,
-          READ_MESSAGES: true,
-          SEND_MESSAGES: true,
-        })
-
-        SupportTicket.updateOverwrite(SupportStaff, {
-          VIEW_CHANNEL: true,
-          READ_MESSAGES: true,
-          SEND_MESSAGES: true,
-        })
-
-        SupportTicket.updateOverwrite(Admins, {
-          VIEW_CHANNEL: true,
-          READ_MESSAGES: true,
-          SEND_MESSAGES: true,
-        })
-
-        // Ticket Category
-        let TicketCategory = message.guild.channels.cache.find(category => category.name === supportbot.TicketCategory)
-
-        if (TicketCategory) {
-          SupportTicket.setParent(TicketCategory.id)
-        } else {
-          if (message.guild.channels.cache.get(supportbot.TicketCategory)) {
-            SupportTicket.setParent(message.guild.channels.cache.get(supportbot.TicketCategory).id);
-          }
-        }
-
-        // Ticket Created, Message Sent
-        const TicketMessage = new Discord.MessageEmbed()
-          .setTitle(supportbot.Ticket_Title.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.member.user.username))
-          .setDescription(supportbot.TicketMessage.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.member.user.username))
-          .setColor(supportbot.EmbedColour)
-
-        if (supportbot.TicketSubject === "embed") {
-
-          if (TicketSubject != 'No Reason Provided.') {
-            TicketMessage.addFields({ name: 'Reason', value: TicketSubject })
-          }
-          
-        }
-
-        if (supportbot.TicketSubject === "description") {
-
-          if (TicketSubject != 'No Reason Provided.') {
-            SupportTicket.setTopic(`Reason: ${TicketSubject}  -  User ID: ${message.author.id}  -  Ticket: ${SupportTicket.name}`)
-          }
-          
-        }
-
-        if (supportbot.TicketDepartments === "true") {
-          TicketMessage.addFields({ name: 'Departments', value: `${supportbot.DepartmentEmoji_1} **${supportbot.DepartmentTitle_1}**\n${supportbot.DepartmentEmoji_2} **${supportbot.DepartmentTitle_2}**\n${supportbot.DepartmentEmoji_3} **${supportbot.DepartmentTitle_3}**` })
-        }
-
-        SupportTicket.send({ embed: TicketMessage }).then( async function(msg) {
-        
-          const Emoji_1 = supportbot.DepartmentEmoji_1;
-          const Emoji_2 = supportbot.DepartmentEmoji_2;
-          const Emoji_3 = supportbot.DepartmentEmoji_3;
-
-          reacted[ticketNumberID] = false;
-
-          if (supportbot.TicketDepartments === "true") {
-            await msg.react(Emoji_1);
-            await msg.react(Emoji_2);
-            await msg.react(Emoji_3);
-            let filter = (reaction, user) => {
-              if (user.id !== message.author.id) return;
-              if (typeof reacted[ticketNumberID] !== "boolean") return;
-              delete reacted[ticketNumberID];
-              if (reaction.emoji.name === Emoji_1) {
-                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(DeptRole1, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-          
-                if (supportbot.AllowStaff === "true") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-          
-                if (supportbot.AllowStaff === "false") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-
-                const Department1 = new Discord.MessageEmbed()
-                  .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_1} Department**. Please provide us information regarding your query.`)
-                  .setColor(supportbot.EmbedColour)
-                SupportTicket.send({ embed: Department1 });
-          
-              }
-          
-              if (reaction.emoji.name === Emoji_2) {
-                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(DeptRole2, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-          
-                if (supportbot.AllowStaff === "true") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-
-                if (supportbot.AllowStaff === "false") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-          
-                const Department2 = new Discord.MessageEmbed()
-                .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_2} Department**. Please provide us information regarding your query.`)
-                  .setColor(supportbot.EmbedColour)
-                SupportTicket.send({ embed: Department2 });
-          
-              }
-          
-              if (reaction.emoji.name === `${Emoji_3}`) {
-                SupportTicket.updateOverwrite(message.author.id, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(Admins, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(DeptRole3, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
-          
-                if (supportbot.AllowStaff === "true") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: true, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-
-                if (supportbot.AllowStaff === "false") {
-                  SupportTicket.updateOverwrite(SupportStaff, { VIEW_CHANNEL: false, READ_MESSAGES: true, SEND_MESSAGES: true, })
-                }
-          
-                const Department3 = new Discord.MessageEmbed()
-                .setTitle(`> Thank for reaching out to the **${supportbot.DepartmentTitle_3} Department**. Please provide us information regarding your query.`)
-                  .setColor(supportbot.EmbedColour)
-                SupportTicket.send({ embed: Department3 });
-              }
-              return [Emoji_1, Emoji_2, Emoji_3].includes(reaction.emoji.name) && user.id !== message.author.id;
-            }
-            msg.awaitReactions(filter, { 
-              max: 4, 
-              time: 60000, 
-              errors: ['time'] 
-            }).then(async collected => {
-            });
-
-            setTimeout(async function() {
-              if (typeof reacted[ticketNumberID] == "boolean") {
-                delete reacted[ticketNumberID];
-                //delete channel because didn't react in a minute
-              }
-            }, 60000);
-
-          }
-  
-        });
-        const CreatedTicket = new Discord.MessageEmbed()
-          .setDescription(supportbot.TicketCreatedAlert.replace(/%ticketauthor%/g, message.author.id).replace(/%ticketid%/g, SupportTicket.id).replace(/%ticketusername%/g, message.member.user.username))
-          .setColor(supportbot.EmbedColour)
-        message.channel.send({ embed: CreatedTicket });
-
-        fs.writeFileSync("./storage/SupportTickets.json", '{\n    "ticket": "' + SupportTicket.name + '", \n    "id":' + message.author.id + "\n}", (err) => {
-          if (!err) return;
-          console.error(err)
-      })
-
-        // Ticket Logs
-
-        const errornochannel = new Discord.MessageEmbed()
-          .setTitle("SupportBot Error!")
-          .setDescription(`:x: **Error!** Channel not Found, This command cannot be executed proberbly as their is no channel within this server.\nThis is configurable via **supportbot-config.yml**\n\nChannel Required: \`${supportbot.TicketLog}\`\n\nError Code: \`SB-03\``)
-          .setColor(supportbot.ErrorColour);
-
-        const TicketLogs = new Discord.MessageEmbed()
-          .setTitle("Ticket Log")
-          .setThumbnail(supportbot.Ticket_Thumbnail)
-          .addFields(
-            { name: 'Ticket', value: `<#${SupportTicket.id}>` },
-            { name: 'User', value: `<@${message.author.id}>` },
-          )
-          .setColor(supportbot.EmbedColour)
-          .setFooter(supportbot.EmbedFooter)
-
-        let locateChannel = message.guild.channels.cache.find(LocateChannel => LocateChannel.name === supportbot.TicketLog)
-
-        if(!locateChannel) return message.channel.send({ embed: errornochannel });
-
-        locateChannel.send({ embed: TicketLogs });
-      })
-
-    }
-
-};

commands/ping.js

@@ -1,23 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Help Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.PingCommand,
-    description: supportbot.PingDesc,
-
-    execute(message, args) {        
-        let ping = Date.now() - message.createdTimestamp + " ms";
-        
-        const PingCommandEmbed = new Discord.MessageEmbed()
-            .setDescription(`🏓 **Pong!** \`${Date.now() - message.createdTimestamp}ms\``)
-            .setColor(supportbot.EmbedColour)
-
-	    message.channel.send({ embed: PingCommandEmbed });
-    }
-};

commands/removeUser.js

@@ -1,62 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Add User
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.RemoveUser,
-    description: supportbot.RemoveUserDesc,
-
-    execute(message, args) {        
-        console.log(`\u001b[32m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `${message.author.tag} has executed ${supportbot.Prefix}${supportbot.RemoveUser}!`);
-
-        let SupportStaff = message.guild.roles.cache.find(SupportTeam => SupportTeam.name === supportbot.Staff)
-        let Admins = message.guild.roles.cache.find(AdminUser => AdminUser.name === supportbot.Admin)
-
-        const NoPerms = new Discord.MessageEmbed()
-            .setTitle("Invalid Permissions!")
-            .setDescription(`${supportbot.IncorrectPerms}\n\nRole Required: \`${supportbot.Staff}\` or \`${supportbot.Admin}\``)
-            .setColor(supportbot.WarningColour)
-
-            if (message.member.roles.cache.has(SupportStaff.id) || message.member.roles.cache.has(Admins.id)) {
-                if (!message.channel.name.startsWith( `${supportbot.TicketChannel}-` )) {
-                    const Exists = new Discord.MessageEmbed()
-                        .setTitle("No Ticket Found!")
-                        .setDescription(`${supportbot.NoValidTicket}`)
-                        .setColor(supportbot.WarningColour);
-                    message.channel.send({ embed: Exists });
-        
-                    return;
-                }
-        
-                let rUser = message.guild.member(message.mentions.users.first() || message.guild.members.cache.get(args[0]));
-                    const UserNotExist = new Discord.MessageEmbed()
-                        .setTitle("User Not Found!")
-                        .setDescription(`${supportbot.UserNotFound}\n\nTry Again:\`${supportbot.Prefix}${supportbot.RemoveUser} <user#0000>\``)
-                        .setColor(supportbot.ErrorColour)
-        
-                    if (!rUser) return message.channel.send({ embed: UserNotExist });
-                
-                        message.channel.updateOverwrite(rUser, {
-                            VIEW_CHANNEL: false,
-                            CREATE_INVITE: false,
-                            SEND_MESSAGES: false,
-                            READ_MESSAGES: false
-                        });
-                
-                    const Complete = new Discord.MessageEmbed()
-                        .setTitle("User Removed!")
-                        .setDescription(supportbot.RemovedUser.replace(/%user%/g, rUser.id))
-                        .setTimestamp()
-                        .setColor(supportbot.EmbedColour)
-                   message.channel.send({ embed: Complete });
-            } else {
-                return message.channel.send({ embed: NoPerms });
-            }
-
-    }
-};

commands/suggest.js

@@ -1,58 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Suggest Command
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = {
-    name: supportbot.SuggestCommand,
-    description: supportbot.SuggestionDesc,
-
-    execute(message, args) {
-        let locateChannel = message.guild.channels.cache.find(SuggestionChannel => SuggestionChannel.name === supportbot.SuggestionChannel);
-
-        const errornochannel = new Discord.MessageEmbed()
-            .setTitle("Invalid Channel")
-            .setDescription(`${supportbot.InvalidChannel}\n\nChannel Required: \`${supportbot.SuggestionChannel}\``)
-            .setColor(supportbot.ErrorColour);
-
-        if(!locateChannel) return message.channel.send({ embed: errornochannel });
-
-        const embed = new Discord.MessageEmbed()
-            .setDescription(`> **${supportbot.SuggestionStarter}**`)
-	        .setColor(supportbot.EmbedColour)
-        message.channel.send({ embed: embed });
-
-        let suggestion = []
-        message.channel.awaitMessages(response => response.content.length > 2, {
-            max: 1,
-            time: 500000,
-            errors: ['time'],
-        }).then((collected) => {
-            suggestion.push(collected.map(r => r.content));
-
-            const SuggestionMessage = new Discord.MessageEmbed()
-                .setColor(supportbot.EmbedColour)
-                .setFooter(supportbot.EmbedFooter)
-
-                .setTitle(supportbot.SuggestionTitle)
-                .setDescription(`\`\`\`${suggestion}\`\`\``)
-
-                .addFields( { name: "From", value: `<@${message.author.id}>`, inline: false }, )
-
-            locateChannel.send({ embed: SuggestionMessage }).then(async function(msg) {
-                msg.react(supportbot.SuggestReact_1).then(() => msg.react(supportbot.SuggestReact_2));
-            });
-
-            const SuggestionComplete = new Discord.MessageEmbed()
-                .setColor(supportbot.SuccessColour)
-                .setDescription(`:white_check_mark: Your suggestion has been successfully created. <#${locateChannel.id}>`)
-            message.channel.send({ embed: SuggestionComplete })
-
-        });
-    
-    }
-};

events/guildMemberAdd.js

@@ -1,49 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Ready Event
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = async (bot, member) => {
-
-  if (supportbot.SystemMessages === "true") {
-    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel)
-    
-    if (!SystemChannel) return;
-    
-    console.log(`[${supportbot.Bot_Name}]: ${member.user.username} has joined ${member.guild.name}!`)
-    console.log(supportbot.AutoRole_Role)
-
-    if (supportbot.SystemMessage_Type === "embed") {
-      const GuildAddMember = new Discord.MessageEmbed()
-        .setTitle(supportbot.Welcome_Title)
-        .setDescription(supportbot.WelcomeMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
-        .setColor(supportbot.EmbedColour)
-
-        if (supportbot.SystemMessage_Icon === "BOT") {
-            GuildAddMember.setThumbnail(bot.user.displayAvatarURL())
-        }
-
-        if (supportbot.SystemMessage_Icon === "USER") {
-            GuildAddMember.setThumbnail(member.user.displayAvatarURL())
-        }
-
-
-        if (supportbot.SystemMessage_EmbedFooter === "true") {
-            GuildAddMember.setFooter(supportbot.EmbedFooter)
-        }
-
-    SystemChannel.send({ embed: GuildAddMember });
-        
-    }
-
-    if (supportbot.SystemMessage_Type === "normal") {
-        SystemChannel.send(supportbot.WelcomeMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
-
-    }
-
-  }
-};

events/guildMemberRemove.js

@@ -1,48 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Ready Event
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = async (bot, member) => {
-
-  if (supportbot.SystemMessages === "true") {
-    const SystemChannel = member.guild.channels.cache.find(channel => channel.name === supportbot.SystemMessage_Channel)
-    
-    if (!SystemChannel) return;
-    
-    console.log(`[${supportbot.Bot_Name}]: ${member.user.username} has left ${member.guild.name}!`)
-
-    if (supportbot.SystemMessage_Type === "embed") {
-      const GuildRemoveMember = new Discord.MessageEmbed()
-        .setTitle(supportbot.Leave_Title)
-        .setDescription(supportbot.LeaveMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
-        .setColor(supportbot.EmbedColour)
-
-        if (supportbot.SystemMessage_Icon === "BOT") {
-            GuildAddMember.setThumbnail(bot.user.displayAvatarURL())
-        }
-
-        if (supportbot.SystemMessage_Icon === "USER") {
-            GuildAddMember.setThumbnail(member.user.displayAvatarURL())
-        }
-
-
-        if (supportbot.SystemMessage_EmbedFooter === "true") {
-            GuildAddMember.setFooter(supportbot.EmbedFooter)
-        }
-
-    SystemChannel.send({ embed: GuildRemoveMember });
-        
-    }
-
-    if (supportbot.SystemMessage_Type === "normal") {
-        SystemChannel.send(supportbot.LeaveMessage.replace(/%member%/g, member.user.username).replace(/%guildname%/g, member.guild.name))
-
-    }
-
-  }
-};

events/message.js

@@ -1,24 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Message Event
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-module.exports = async (bot, message) => {
-	if(message.author.bot) return;
-  	if(message.channel.type === "dm") return;
-  	if (message.content.indexOf(supportbot.Prefix) !== 0) return;
-
-  	let messageArray = message.content.split(" ");
-  	const args = message.content.slice(supportbot.Prefix.length).trim().split(/ +/g);
-  	const command = args.shift().toLowerCase();
-
-  	const cmd = bot.commands.get(command);
-  	if(!cmd) return;
-  	cmd.execute(message, args);
-    message.delete();
-
-};

events/ready.js

@@ -1,19 +0,0 @@
-// SupportBot 6.0, Created by Emerald Services
-// Ready Event
-
-const Discord = require("discord.js");
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-  
-module.exports = async (bot) => {
-    bot.user.setActivity(supportbot.BotActivity, {
-        type: supportbot.ActvityType
-    });
-
-    console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
-    console.log(`\u001b[37m`, `${supportbot.Bot_Name} has successfully connected to discord`)
-    console.log(`\u001b[32m`, `―――――――――――――――――― SupportBot ――――――――――――――――――`)
-};

index.js

@@ -1,90 +1,44 @@
-//        _________                                  __ __________        __   
-//       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
-//       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
-//       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
-//      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
-//              \/      |__|   |__|                             \/             
+//      ___                            _    ___        _
+//    / __> _ _  ___  ___  ___  _ _ _| |_ | . > ___ _| |_
+//     \__ \| | || . \| . \/ . \| '_> | |  | . \/ . \ | |
+//     <___/`___||  _/|  _/\___/|_|   |_|  |___/\___/ |_|
+//                |_|  |_|
 //
-//                      SupportBot version 6.0
-//                      Created by Emerald Services
-//                      Installed with MIT License
+//           SupportBot created by Emerald Services
+//           Installed with MIT License
+//
+//           Discord Support: https://emeraldsrv.dev/discord
+//           Community Resources: https://emeraldsrv.dev/resources
 
-const Discord = require("discord.js");
 const fs = require("fs");
-const bot = new Discord.Client();
 
-bot.commands = new Discord.Collection();
+const yaml = require("js-yaml");
+const supportbot = yaml.load(
+  fs.readFileSync("./Configs/supportbot.yml", "utf8")
+);
 
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-const { promisify } = require("util");
-const readdir = promisify(require("fs").readdir);
-
-String.prototype.toProperCase = function () {
-    return this.replace(
-        /([^\W_]+[^\s-]*) */g,
-        (txt) => txt.charAt(0).toUpperCase() + txt.substr(1).toLowerCase()
-    );
-};
-
-const init = async () => {
-    const evtFiles = await readdir("./events/");
-    
-    evtFiles.forEach((file, i) => {
-        const eventName = file.split(".")[0];
-        const event = require(`./events/${file}`);
-        
-        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Event Loaded: ${eventName.toProperCase()} `);
-        
-        bot.on(eventName, event.bind(null, bot));
-        delete require.cache[require.resolve(`./events/${file}`)];
-    });
-
-    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Successfully loaded ${evtFiles.length} events.`);
-    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
-};
-
-init();
-
-fs.readdir("./commands/", (err, files) => {
-    if (err) console.info(err, "error");
-    
-    let jsfiles = files.filter((f) => f.split(".").pop() === "js");
-
-    if (jsfiles.length <= 0) {
-        console.log(`[${supportbot.Bot_Name}]: No commands found. Try to Re-download the resource`);
-        return;
-    }
-  
-    jsfiles.forEach((f, i) => {
-        let props = require(`./commands/${f}`);
-        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Command Loaded: ${props.name.toProperCase()}`);
-        bot.commands.set(props.name, props);
-    });
-
-    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Loaded ${jsfiles.length} commands!`);
-    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
+const Client = require("./Structures/Client.js");
+const client = new Client({
+  intents: ['Guilds', 'GuildMembers', 'GuildMessages', 'MessageContent']
 });
 
-fs.readdir("./addons/", (err, files) => {
-    if (err) console.info(err, "error");
-    
-    let jsfiles = files.filter((f) => f.split(".").pop() === "js");
+client.start(supportbot.General.Token);
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
 
-    if (jsfiles.length <= 0) {
-        console.log(`[${supportbot.Bot_Name}]: No addons found. You can download addons from https://emeraldservices.xyz`);
-        return;
-    }
-  
-    jsfiles.forEach((f, i) => {
-        let props = require(`./addons/${f}`);
-        console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[31m`, `#${i + 1} Command Loaded: ${props.name.toProperCase()}`);
-        bot.commands.set(props.name, props);
-    });
 
-    console.info(`\u001b[37m`, `[${supportbot.Bot_Name}]:`, `\u001b[32m`, `Loaded ${jsfiles.length} commands!`);
-    console.info(`\u001b[37m`, "-----------------------------------------------------------------------------");
-});
 
-bot.login(supportbot.Token);

package-lock.json

@@ -1,134 +0,0 @@
-{
-  "name": "supportbot",
-  "version": "6.0.0",
-  "lockfileVersion": 1,
-  "requires": true,
-  "dependencies": {
-    "@discordjs/collection": {
-      "version": "0.1.5",
-      "resolved": "https://registry.npmjs.org/@discordjs/collection/-/collection-0.1.5.tgz",
-      "integrity": "sha512-CU1q0UXQUpFNzNB7gufgoisDHP7n+T3tkqTsp3MNUkVJ5+hS3BCvME8uCXAUFlz+6T2FbTCu75A+yQ7HMKqRKw=="
-    },
-    "@discordjs/form-data": {
-      "version": "3.0.1",
-      "resolved": "https://registry.npmjs.org/@discordjs/form-data/-/form-data-3.0.1.tgz",
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-    }
-  }
-}

package.json

@@ -1,24 +1,34 @@
 {
   "name": "supportbot",
-  "version": "6.0.0",
-  "description": "SupportBot | #1 Self-Hosted Ticket Bot",
+  "version": "8.3",
+  "description": "SupportBot is an open-sourced support system for discord. It's completely free to use with high amounts of customization to match your own brand.",
   "main": "index.js",
-  "dependencies": {
-    "discord.js": "^12.2.0",
-    "js-yaml": "^3.14.0"
-  },
-  "devDependencies": {},
   "scripts": {
-    "test": "help"
+    "setup": "npm i && node index.js",
+    "start": "node index.js"
   },
   "repository": {
     "type": "git",
-    "url": "git+https://github.com/1tzemerald/SupportBot.git"
+    "url": "git+https://github.com/Emerald-Services/SupportBot.git"
   },
   "author": "Emerald Services",
   "license": "MIT",
   "bugs": {
-    "url": "https://github.com/1tzemerald/SupportBot/issues"
+    "url": "https://github.com/Emerald-Services/SupportBot/issues"
   },
-  "homepage": "https://github.com/1tzemerald/SupportBot#readme"
+  "homepage": "https://community.emeraldsrv.dev",
+  "dependencies": {
+    "@paypal/checkout-server-sdk": "^1.0.3",
+    "@vitalets/google-translate-api": "^8.0.0",
+    "axios": "^1.7.2",
+    "better-sqlite3": "^12.2.0",
+    "discord.js": "^14.13.0",
+    "figlet": "^1.9.3",
+    "gradient-string": "^3.0.0",
+    "js": "^0.1.0",
+    "js-yaml": "^4.1.0",
+    "moment": "^2.29.3",
+    "ms": "^2.1.3",
+    "openai": "^4.50.0"
+  }
 }

storage/SupportTickets.json

@@ -1,4 +0,0 @@
-{
-    "ticket": "ticket-0064", 
-    "id":207937608779694080
-}

storage/TicketID.json

@@ -1,5 +0,0 @@
-{
-    "716992597377286145": {
-        "id": 65
-    }
-}

supportbot-config.yml

@@ -1,186 +0,0 @@
-#        _________                                  __ __________        __   
-#       /   _____/__ ________ ______   ____________/  |\______   \ _____/  |_ 
-#       \_____  \|  |  \____ \\____ \ /  _ \_  __ \   __\    |  _//  _ \   __\
-#       /        \  |  /  |_> >  |_> >  <_> )  | \/|  | |    |   (  <_> )  |  
-#      /_______  /____/|   __/|   __/ \____/|__|   |__| |______  /\____/|__|  
-#              \/      |__|   |__|                             \/             
-#
-#                      SupportBot version 6.0
-#                      Created by Emerald Services
-#                      Installed with MIT License
-
-# General Bot Configuration
-
-Token: "BOT_TOKEN_HERE"
-Prefix: "-"
-Bot_Name: "SupportBot"
-
-BotActivity: "!help ~ SupportBot 6.0"
-ActivityType: "PLAYING"
-# Activity status can either be PLAYING, WATCHING or LISTENING.
-
-# Embed Configuration
-
-EmbedColour: "#04b545"
-EmbedFooter: "SupportBot | The #1 Supportive Discord Bot"
-
-ErrorColour: "#d12519"
-SuccessColour: "#04b545"
-WarningColour: "#fca117" 
-
-# Role Configuration
-
-AutoRole: "true"
-# By setting "AutoRole to 'true' the bot will automatically apply the role below when members joins. Set to 'false' to disable this feature.
-AutoRole_Role: "Member"
-LockdownRole: "@everyone"
-
-Staff: "Support"
-Admin: "Admin"
-
-# Ticket Configuration
-
-TicketChannel: "ticket"
-TicketCategory: "Tickets"
-TicketLog: "ticket-logs"
-TranscriptLog: "transcripts"
-TicketSubject: "description"
-# TicketSuvject: "description" means that the subject (reason) of the ticket will be displayed upon the channel description if set to "embed" it will be displayed within the embed.
-
-Ticket_Thumbnail: "https://images.emojiterra.com/google/android-pie/512px/1f39f.png"
-Ticket_Title: "Server Support | %ticketusername%"
-TicketMessage: "Hello <@%ticketauthor%>, Thank you for creating a support ticket\nPlease wait patiently whilst a member of our team reaches out to you."
-NoTicketSubject: "No Reason Provided!"
-TicketCreatedAlert: ":ticket: Your support ticket has been created: <#%ticketid%>"
-TranscriptTitle: "Ticket Transcript"
-
-AddedUser: "👍 <@%user%> has been added to this ticket"
-RemovedUser: "👍 <@%user%> has been removed from this ticket"
-
-ClosingTicket: ":warning: You have requested to close your support ticket."
-ClosingConfirmation_Word: "confirm"
-CloseConfirmation: "true"
-# CloseConfirmation to true will make users confirm that they want to close a their ticket, settings to false will just close the ticket.
-
-# Ticket Department Configuration
-
-TicketDepartments: "true"
-# This option enable or disable the ticket departments. If set false Ticket Departments will not work
-
-AllowStaff: "true"
-# AllowStaff is an option to whether or not you want the users with the "Staff" role to be able to view inside tickets. If set false "Staff" will not view tickets.
-
-DepartmentEmoji_1: "🙋"
-DepartmentEmoji_2: "💸"
-DepartmentEmoji_3: "📗"
-# Ticket emojis, the emojis are what users will need to react with inorder to proceed furthur if departments are enabled.
-
-DepartmentTitle_1: "Support"
-DepartmentTitle_2: "Billing"
-DepartmentTitle_3: "Other"
-# Ticket department title, This is the title for a ticket department to help users know what is available.
-
-DepartmentRole_1: "Support"
-DepartmentRole_2: "Admin"
-DepartmentRole_3: "Support"
-# Ticket roles are the roles that will be able to gain access to tickets depending on what department has been choosen. 
-
-# System Message Configuration
-
-SystemMessages: "true"
-
-SystemMessage_Channel: "system-messages"
-SystemMessage_Type: "embed"
-# There are 2 types of how you can send system messages, 'normal' or 'embed'
-SystemMessage_Icon: "USER"
-
-Welcome_Title: "User Joined!"
-WelcomeMessage: "Hello %member%, Welcome to %guildname%!"
-# %member% define the user who joined and %guildnamne% defines the server name.
-
-Leave_Title: "User Left!"
-LeaveMessage: "Goodbye %member%, Thank you for visting %guildname%!"
-# %member% define the user who left and %guildnamne% defines the server name.
-
-SystemMessage_EmbedFooter: "false"
-
-# LINKS Configuration
-
-LinksTitle: "Quick Links"
-
-LINKS:
-  "Website": "https://www.example.com"
-  "Store": "https://store.example.com"
-  "Discord": "https://discord.gg/example"
-# "Twitter": "https://twitter.com/example"
-
-# Suggestions Configuration
-
-SuggestionChannel: "suggestions"
-SuggestionTitle: "Suggestion"
-SuggestionStarter: "What would you like to suggest?"
-SuggestReact_1: 👍
-SuggestReact_2: 👎
-
-# Poll Configuration
-
-PollChannel: "polls"
-PollTitle: "Suggestion"
-PollStarter: "What would you like to create a poll about?"
-PollReact_1: 👍
-PollReact_2: 👎
-
-
-# Announcement Configuration
-
-AnnouncementChannel: "announcements"
-AnnouncementTitle: "Servername Announcement"
-AnnouncementIcon: "https://i.imgur.com/HbkZyB7.png"
-
-AnnouncementStarter: "What would you like to announce?"
-
-MentionedRole: "@everyone"
-
-# General Command Configuration
-
-HelpCommand: "help"
-LinksCommand: "links"
-PingCommand: "ping"
-SuggestCommand: "suggest"
-
-# Support Command Configuration
-
-NewTicket: "ticket"
-CloseTicket: "close"
-AddUser: "add"
-RemoveUser: "remove"
-RenameTicket: "rename"
-
-# Staff Command Configuration
-
-BotSay: "say"
-
-# Admin Command Configuration
-
-AnnounceCommand: "announce"
-
-# Commmand Descriptions
-
-NewTicketDesc: "Create a new support ticket"
-AnnounceDesc: "Create a server announcement"
-CloseTicketDesc: "Close your support ticket"
-LinksDesc: "View some important links"
-PingDesc: "Get the bot's latency"
-HelpDesc: "Get a list of all the commands"
-RemoveUserDesc: "Remove a user from a support ticket"
-AddUserDesc: "Add a user to a support ticket"
-SuggestionDesc: "Create a server suggestion"
-BotSayDesc: "Say something with the bot"
-
-# Error / Warining Messages
-
-IncorrectPerms: ":x: **Err!** You do not have the correct permissions to use this command."
-InvalidChannel: ":x: **Err!** Channel not found. Please create it!"
-UserNotFound: ":x: **Err!** This user doesn't exist, Are they in this server?"
-NoValidTicket: ":warning: You cannot execute this command here. This command is used when closing a ticket."
-TicketExists: ":warning: This ticket cannot be opened, It already exists!"

utils/TicketNumber.js

@@ -1,72 +0,0 @@
-// SupportBot Utils
-// Ticket Numbers
-
-const discord = require("discord.js")
-const fs = require("fs");
-
-const yaml = require('js-yaml');
-const supportbot = yaml.load(fs.readFileSync('./supportbot-config.yml', 'utf8'));
-
-class TicketNumberID {
-    
-        static pad(guildId) {
-            let n = this.get(guildId) + '';
-            let z = '0';
-            let width = 4;
-            setTimeout(() => {
-                this.set(guildId, this.get(guildId) + 1);
-            }, 50);
-            return n.length >= width ? n : new Array(width - n.length + 1).join(z) + n;
-    }
-    
-    static get(guildId) {
-    
-        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/TicketID.json", "utf8"));
-
-        if (!ticketnumberID[guildId]) {
-            ticketnumberID[guildId] = {
-                id: 0
-            }
-
-            fs.writeFileSync("./storage/TicketID.json", JSON.stringify(ticketnumberID, null, 4), err => {
-                if (err) console.log(err);
-            });
-
-            return 0;
-    
-            
-        } else {
-            return ticketnumberID[guildId].id;
-        }
-    }
-    
-    static set(guildId, value) {
-        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/TicketID.json", "utf8"));
-        
-        ticketnumberID[guildId] = {
-            id: value
-        }
-
-        fs.writeFileSync("./storage/TicketID.json", JSON.stringify(ticketnumberID, null, 4), err => {
-            if (err) console.log(err);
-        });
-
-        return value;
-    }
-    
-    static reset(guildId) {
-        let ticketnumberID = JSON.parse(fs.readFileSync("./storage/TicketID.json", "utf8"));
-        
-        ticketnumberID[guildId] = {
-            id: 0
-        }
-
-        fs.writeFileSync("./storage/TicketID.json", JSON.stringify(ticketnumberID, null, 4), err => {
-            if (err) console.log(err);
-        });
-
-        return 0;
-    }
-}
-
-module.exports = TicketNumberID;